Hongkong & Shanghai Banking Corporation [HSBC] Complaints & Reviews

Myself Goutham Lakamsani, I used to have an HSBC credit card under the offer of Zero Annual feel and got expired during 2008.

After the card had expired in 2008, I had not opted for any renewal and not placed any such requests. I had also re-located to abroad and recently come back. Now I found from a CIEBIL report that I had an due on credit card, so I called up your customer care and found from them that the card is auto renewed and new card is generated and for the new card an annual payment is charged, by today along with the late fee charges it came up to 5000 Rs.

I had not received this card now and till date I am not aware that a card on my name is in active stage. All the dues are due to the annual fees and there is no usage on the card till now.

I had not placed any request for auto renewal and bank had not asked me for any such thing, on the above of that my card is under Zero Annual fee offer…so though the card got auto renewed no annual fee should be charged on my card.

The Bank charged me without taking my approval and renewed the card without even informing me, I request the bank to remove all of my dues and cancel the card immediately, but they denied it and asked me to pay all the dues immediatly to cancel the card.

Request you to kindly lookinto this and help me to cancel that card and get an No-Dues Certificate

Hi

I hold a credit card with HSBC Bank since last few years. 3 years back HSBC card stopped sending me paper statement. I made several calls to HSBC bank for continuity of paper statements. Every time they promised to send the statements as a regular basis but would only send me statements of last months. This led to delay in certain payments and they started levying late payment charges to me, arguing that they dispatch the statements to my email regularly. However, I don'y access email statements given the complexity of accessing them using some kind of complicated password.

Since last 6 months they have been levying latepayment charges to my credit card. I always make payments for the amount I have expensed minus the late payment charges and the surcharges and interest they have been building on unpaid late payment fee.

I request you to please resolve this issue. I don't wish to cancel the card, but if HSBC bank fails to provide me with due services, I will have to do that.

Registered Office HSBC Holdings Plc
8, Canada Square.London E14 5HQ.
United Kingdom.


Dear beneficiary: Rahul Sirolia ,

Greetings to you from the desk of the HSBC Holding Plc. This is to acknowlegde the receipt of your mail in this office.

You are to contact us by return email upon receipt of this communication in order for us to verify your bank receiving information and more importantly to have you fill in funds FORM documentation which is attached.

Upon the receipt of your response, a copy of your account details would be sent to our database to input your details in our central system that will authorize and enhance the transfer of your fund immediately we have confirmed the receipt of your e-mail.

NOTE: You should print the FORM out and fill properly so as to commence with the transfer of your funds.
And also: if you can't print the HSBC Bank Form out, you are to write/fill in the form manually in written order and send it to this office via E-mail. Will have made all the necessary arrangement which after you must have provided your Bank Detaiks to this office, documents has been obtained for the transfer to commence as soon as possible you provide your Bank Details.

Shown below is the requirement needed from you which a scanned copy has been attached alongside this mail.

Name Of Beneficairy:
Residential Address:
Telephone/Fax No.:
Bank Address:
Bank Name:
Bank Account:
Iban Code:
Swift Code:
Routing No.:

We hereby wish to inform you as well that the security of your funds is of our top priority, The Management and Board of HSBC BANK,LONDON have come to conclusion based on the integrity of your funds and proper documentation on the release order to ascertain an effective transfer.

Upon the receipt of the required information, we will transfer your funds and a copy of the Wire Report will be sent to you for confirmation of the validity date.

The bank FORM is attached below, Please, a copy of any of your identity such as,passport need to be attach to us via e-mail. Mind you, your bank is not making any signatory on the form.

All you need to do is to fill the form and return to us.

We await your immediate response, as we assure you of our professional assistance.

Yours Faithfully,
Mrs. Joan Cole
+[protected]
Executive Manager
HSBC BANK,UK

DEAR SIR
I PAID ALL OUTSTANDING AFTER CONFIRMED FROM HSBC CALL CENTER. HSBC PAID TO TATA AIG FR MY A/C WITHOUT MY CONSENT. I COMPLAINT TO CALL CENTER ON
DATED 1-2-2007 ABOUT THE SAME. CALL CENTER WAS AGREED WITH ME AND FINAL AMOUNT DECITED RS. 21184 THAT I PAID AS 21DEC 2006 RS. 16000/ + RS 5184 ON 9 JAN 2007
TOTAL RS. 21184 I HAD PAID. NOW, I HAVE NO ANY NP OF HSBC SIR. STILL THEY ARE TALKING & CALLING AGAIN & AGAIN WITH WRONG WAY. THEY ALSO THRETENING ME THAT HE GIVE MY NAME IN CBC FOR BAD CREADIT. PL STUDY MY CASE & JUSTIFY. I AM SENDING HIS REPLY BELOW-
SIR PL. JUSTIFY
THANKING YOU

YOURS FAITHFULLY
VISHNU JHA
[protected]

TO
HSBC
Dear Sir
Before this I have informed you many times regarding my c card no. [protected] with ref. statement period 17 dec 2006 to 16 jan 2007.

Opening balance Rs.18,997.[protected]--Agreed
Purchased Real Time Rs. 2014.[protected]Agreed
Ramas sweetRs. 173.[protected]Agreed
[protected][protected][protected]-
Total Out standing = 21184.10

Payment Rs. 16,000.00 dt 21 dec
Payment Rs. 5,184.00 dt 9 jan
[protected][protected][protected]-
Total Paid Rs. 21184.00 [ No balance

Tata AIG Rs. 701.[protected]Not agreed
[I got a call from TATA AIG but I never agreed. I was not interested. This is unwanted & you are forcely added in my statement.

I cantacted on 1-7-2007 to your call center & complaint against this, she accepted this fault. Finally HSBC representative accept when he accept that I alredy paid as Rs. (18997.10 + 173+2014 = 21184) that you can also see in that statement. That time call center took my request to stop my credit card for ever.

Now, I hope You satisfied. Now, you r request pl. don't call me again.
I any call I got from your side I will send this mail to CNBS awaz & consumer cell.

Thanks

- bishnu jha

Hi,

HSBC has been provided Add on cards on my primary cards. One of the add on card has been misplaced and misused. Because of this I got a dispute payment of 21,350 rs and I have submitted the dispute letter to HSBC. For this HSBC has been saying that I have to pay the outstanding amount and HSBC is not liable for the same.
How can I will pay when i have not used at all the card.

Kindly help me on this.

Thanks & Regards,

Dear Vipin
This is Manoj Garg son of Sh. V.C. Garg who is holding a Credit card of HSBC (Account No. [protected]) from Long time. HSBC Bank is great bank in providing the services even Our Company Ernst & Young also have corporate relation with such bank. I also have opted for new credit card from this Bank.
But Now my father is facing some problems form HSBC bank services like they have charged one Annual fee charges for Rs 700 in account without our knowledge. While opening the account we were informed that credit Card is totally free. When we requested customer care for reversal for the same but our request was not approved. Then my father ask for closing of account after making all required payments except one Annual fee i.e. Rs 700.
But till now we are receiving bills from HSBC bank by adding Some finance charges Rs 300 in that pending amount. Now total amount they have made is Rs 9,047 and asking for payment which we do not want.
Pl. take some corrective actions as we want to maintain good relation with such bank by taking loan from this etc. and I also have applied for Credit card I also do not want to face such problems.
Waiting for positive reply
Thanks & regards
Manoj Garg
Manoj.[protected]@in.ey.com

I am holding a HSBC saving account number[protected] where the bank has debited Rs.900 for non-maintainance of minimum balance of Rs.1,00,000. My account is a smart money account and as per the agreement with bank there is no need to maintain any balance. I have already lodged a complaince with the bank 2 months ago and whenever I call up the bank, I am told that the charges will be reversed within next 48 hours but nothing is happening. These banks are all cheater and poor consumers are left with no choice but to get exploited.

I was holding a HSBC credit card,which was issued/forced against my wishes at Bangalore in 2005.It was not used even for a single transaction. Then I relocated to JAMNAGAR & then back to Kolkata in 2007.During this period there was absolutely no contact with HSBC.After the card expired in '08,Freak calls started coming from Bangalore & subsequently Delhi to my old Kolkata Landline, originally declared in my permanent address.The caller/s never identified themselves but everytime they demanded a major sum as "finance charge.". There were even suggestions of negotiated settlement, which triggered my suspicion that some FRAUDSTERS within the bank are targetting sparingly used/ lapsed cardholders.This was promptly informed to HSBC customer care by mail,with some numbers identified in CLI.
After this mail, some customer care officer called me and asked me why I cancelled the card. I explained the issue in detail and he flatly refused to accept my charge & advised me to settle the issue. However the calls stopped for more than a year.
Now, I am out of the country for some time & will continue to be here for some time.My wife, an aged ailing lady,has again started getting threat calls in our same old landline from some telephone numbers in Delhi stating that I owe HSBC more than Rs 20,000, which if not settled immediately,she is goping to face dire consequences.As of today(24/11/09),she has received at least 6 calls in abusive language, and insisting her for my o/seas phone no., failing which they are going to raid our house with Debt collectors.My wife has totally broken down & needs medical attention. I would like to know who can help an aged ailing lady, being mentally tortured & harassed over phone from a leading global bank like HSBC

CHARGES ON UNDELIVERED CREDIT CARD
HSBC neither delivered me the credit card nor I have used their credit card at any point of time.and now I have received a payment detail in which they are showing total payment due Rs.7,504.26 and they have shown the PRIMARY CARD NUMBER - [protected]. Whereas the fact remains the same that the said card was never delivered to me and I never made any purchase by using the above said credit card AND the HSBC bank has put the said amount in CIBIL. Therefore may please be directed to delete my name from CIBIL

Hi,
I did two transaction on my HSBC Credit card No: [protected] of amount during Oct 2006 Rs:12000 which i had paid full amount next month only and Rs:9000 during 2007 which i took an TataAIG accidental insurance for 12 months EMI. I was not even send monthly credit card bill statements to my given address. I also went to HSBC bank at MG road in Banglore to give complaint about not getting bill to home address and to my personal mail id, but they did not take care. Between march-april 2008 i got a credit card bill statement (After 2 years) saying that i have to pay an amount of around Rs 13000. I also told the Customer care people that whaterever transaction i have done i have paid all amount, but they are not ready to listen. They are telling that whatever the system is showing that only we will consider. . Every 6 months some guy will call and tell to pay, when i tell him to settle will low amount of 3000, then he will not come back. This is happening from last one and half year. I even told those guys that I did not get monthly bill statements, but they are not agreeing and telling that if i will not pay full amount, in future i will not get loans from any Banks.
I feel many people are facing such type of situation and banks are looting like anything without even informed. I request you please look into these issue and file complaint against HSBC bank for not sending credit card bills on time and charging with heavy amount .

Regards
Pradeep maharana
#1052, M.C.Layout, 4 main , Vijaynagar, Banglore-60
Card No:[protected]

i took a H.S.B.C bank personal loan for four years and which i m paying regularly and after completing two year i wanted to prepay the total principal left but got shock of my life when bank informed me that i have to pay 4%+ S.T of the total principal amount left with other charges. as i was not informed by anybody at the time of giving the loan that they will charge for prepayment also.
i have pay the full fill payment of my personal loan, for your ready reference please find attach herewith payment proof.

Dear Sir


I am several time mail to HSBC credit card customer care centre but he is not proper reply.i sent statement (made in excel sheet from Oct'08 to Nov'09) ,

when i take loan from HSBC that time rate give me 11%am(.99%pm),but he charged extra ,and loan interest rate mentioned on credt card statement also 11% am ,

Just i sent you at my calculation he charged extra INR 25484/-
Working details as per HSBC Statemnet just you check how i paid excess or not

and kindly i request to you plz help us.




Regards
Narendra Singh Pundeer

Hello,

I have closed my credit card with HSBC in 2005

I cut the card in 4 pieces, dropped it in box in Annanagar, Chennai after which I called the call center and informed.
I had nil balance at that time.

Suddenly couple of months back I got a call that I am due for some amount. I left it without bothering.
Last week I got a call from Recovery department of HSBC on this same topicbr...

Hi,
I had taken an HSBC credit credit card on Dec 2006 and that was expired on Dec 2008. At that period I was informed that there is no sercice charge in my credit card account. I used the card for 2 years and I made all the payment on time. Now after one year they send a credit card bill to my address of amount 2206. After that I discuss this with the customer care executive of HSBC and he is saying this is the service charge,not justified at all, this is a fraud by HSBC bank, they are fraud.

Please look into this.........

Regards,
Sanjit Biswas

Bank - HSBC
CC NO - [protected]
Other details in relation with Cibil Report-
Opened* : 17.09.2004 *High Credit* : 12151 *Status* : Written Off *Last
Payment*: 13.12.2004 *Closed :* 08.09.2005 *Type:* Credit Card *Reported
:* 30.09.2009
Details: My card has been closed and subsequently I have to pay the amount as they have put me in defaulter list. I have been confirmed by HSBC that my name has been removed from the defaulter list. Still they have reported the same in CIBIL. Which I consider a clear case of mental harassment and misuse of tool. Due to this I have gone through quite a big financial impact as well.

I have applied for home loan transfer with SBI and has been told that "written off" does not go well with bank and thus it must be removed from there.
Looking past history and wrong commitments from the HSBC bank, I found consumer forum to be best place to take the cause.
I would also like to claim my financial loss with bank and removal of my name from CIBIL immediately as status "closed".

Please find the details of one set of correspondence with HSBC.

[protected][protected][protected][protected][protected][protected]
Farooque Shahab <[protected]@gmail.com>
Your credit card transaction list
16 messages
girish.[protected]@hsbc.co.in <girish.[protected]@hsbc.co.in> Tue, Oct 10, 2006 at 11:34 AM
To: [protected]@gmail.com
Dear Mr. Farooque
Please find attached your credit card transaction list from the day one till Jun'06.
Please call me on [protected] for further clarification and closure of the card.
Thanks & Regards..........
Girish.K
*******************************************************************
This e-mail is confidential. It may also be legally privileged.
If you are not the addressee you may not copy, forward, disclose
or use any part of it. If you have received this message in error,
please delete it and all copies from your system and notify the
sender immediately by return e-mail.
Internet communications cannot be guaranteed to be timely,
secure, error or virus-free. The sender does not accept liability
for any errors or omissions.
*******************************************************************
"SAVE PAPER - THINK BEFORE YOU PRINT!"
FAROOQUE.xls
18K
Farooque Shahab <[protected]@gmail.com> Thu, Oct 12, 2006 at 9:22 PM
To: "girish.[protected]@hsbc.co.in" <girish.[protected]@hsbc.co.in>
Dear Mr.Girish,



   
 
 !"
 #
$%&'(
) *)" )+))""+,"
I have gone through the document sent by you. I understand that the transaction made by Eureka Forbes has been
wrongly paid.I would like to dispute this transaction and would like have detailed investigation.
In the meantime I will also like to get my name immediately removed from the defaulter list and have the confirmation
for the same from your end.
However hereby I confirm that I am ready to pay the money if fault founds to be my part.
Please confirm the same.
Best Regards,
Farooque Shahab
[protected]
[Quoted text hidden]
--
Farooque Shahab
SAP MM-WM Consultant
girish.[protected]@hsbc.co.in <girish.[protected]@hsbc.co.in>
Fri, Oct 13, 2006 at 9:33
AM
To: Farooque Shahab <[protected]@gmail.com>
Dear Mr. Farooque
As per the discussion we had in our previous telicon, you had told me that the Eureka Forbes transaction had held in
the month of Nov. You had also told me that the transaction had held after the card was closed, which cannot
happen. The Eureka Forbes transaction has held in the month of April'05, wherein your card was closed in the month
of September'05. There cannot be any dispute at all.
With regards to your name to be removed from the MCNF this cannot be done until the entire outstanding is paid on
your credit card.
Thanks & Regards...........
Girish
"Farooque Shahab" <[protected]@gmail.com>
[protected]:22 PM
Mail Size: 12708
To Girish KESHAVAMURTHY/CCR BGE/HBAP/[protected]@HSBC
cc
Subject Re: Your credit card transaction list
Our Ref
Your Ref
[Quoted text hidden]
[Quoted text hidden]



   
 
 !"
 #
$%&'(
 *)" )+))""+,"
[Quoted text hidden]
******************************************************************
This message originated from the Internet. Its originator may or
may not be who they claim to be and the information contained in
the message and any attachments may or may not be accurate.
******************************************************************
*******************************************************************
This e-mail is confidential. It may also be legally privileged.
If you are not the addressee you may not copy, forward, disclose
or use any part of it. If you have received this message in error,
please delete it and all copies from your system and notify the
sender immediately by return e-mail.
Internet communications cannot be guaranteed to be timely,
secure, error or virus-free. The sender does not accept liability
for any errors or omissions.
*******************************************************************
"SAVE PAPER - THINK BEFORE YOU PRINT!"
Farooque Shahab <[protected]@gmail.com> Fri, Oct 13, 2006 at 10:33 AM
To: "girish.[protected]@hsbc.co.in" <girish.[protected]@hsbc.co.in>
Dear Mr.Girish
I understand under the perview of any fradulent transaction VISA takes care off and do enquire with the vendor also.
The card was blocked or not, is a seperate issue but getting cheated by vendor is also an important issue while
using a credit card. I would like to take it up further.
However still if you feel that I do not deserve to complain further and take up the issue to authorities responsible of
making me victim, I will pay the transaction amount (not the fine and interest) for now and would like to be removed
from MCNF.
If HSBC fails to address my concern I will take up the issue to appropriate authority to prove my innocence in this
case.
I am sure HSBC is an esteemed bank and carries good reputation in business world will not use MSNF as a tool to
harrass his customers.
Would like to hear from you and your suggestions and guidelines.
Best Regards,
Farooque Shahab
[Quoted text hidden]
girish.[protected]@hsbc.co.in <girish.[protected]@hsbc.co.in> Fri, Oct 13, 2006 at 12:45 PM
To: Farooque Shahab <[protected]@gmail.com>



   
 
 !"
 #
$%&'(
, *)" )+))""+,"
Dear Farooque
You have to pay the complete the outstanding, if your name has has to be removed from the MCNF. As you said,
we are not trying to harass you in the name of MCNF.
Regards.........
Girish
"Farooque Shahab" <[protected]@gmail.com>
[protected]:33 AM
Mail Size: 25041
[Quoted text hidden]
[Quoted text hidden]
[Quoted text hidden]
[Quoted text hidden]
[Quoted text hidden]
[Quoted text hidden]
[Quoted text hidden]
[Quoted text hidden]
[Quoted text hidden]
************************************************************
The Hongkong and Shanghai Banking Corporation Limited,
India Area Management Office,
52-60 Mahatma Gandhi Road, Fort, Mumbai-400001, India
Incorporated in the Hong Kong SAR with limited liability
************************************************************
*******************************************************************



   
 
 !"
 #
$%&'(
 *)" )+))""+,"
This e-mail is confidential. It may also be legally privileged.
If you are not the addressee you may not copy, forward, disclose
or use any part of it. If you have received this message in error,
please delete it and all copies from your system and notify the
sender immediately by return e-mail.
Internet communications cannot be guaranteed to be timely,
secure, error or virus-free. The sender does not accept liability
for any errors or omissions.
*******************************************************************
"SAVE PAPER - THINK BEFORE YOU PRINT!"
Farooque Shahab <[protected]@gmail.com> Fri, Oct 13, 2006 at 2:49 PM
To: "girish.[protected]@hsbc.co.in" <girish.[protected]@hsbc.co.in>
Dear Mr.Girish,
As you made it clear that niether you are interested to investigate the issue further and nor interested to give any
consideration of the fine though I still reiterate that I am a victim of wrongful, I am here bound to comply with your
guideline to pay money otherwise my name will not be removed from MCNF (as stated in your mail below).
Therefor I am ready to pay the money (as I have been left with no option for further discussion on the issue with
you) , please clarify the following..
1. Mode and Amount of payment
2. Time to get the confirmation of removal of my name from MCNF.
Preferably I would like to pay by a method which can be materialised fastest.
Thanks & Regards,
[Quoted text hidden]
girish.[protected]@hsbc.co.in <girish.[protected]@hsbc.co.in> Fri, Oct 13, 2006 at 4:00 PM
To: Farooque Shahab <[protected]@gmail.com>
Dear Mr. Farooque
First I would like to know where are you to collect the payment.
You will have to make INR 15711.00. I will take 4 working days to remove the name from the MCNF.
Please let me know where should I get the payment pickedup.
Please call me on [protected] we shall discuss in clarity.
Thanks & Regards........
Girish.



   
 
 !"
 #
$%&'(
 *)" )+))""+,"
"Farooque Shahab" <[protected]@gmail.com>
[protected]:49 PM
Mail Size: 37846
To Girish KESHAVAMURTHY/CCR BGE/HBAP/[protected]@HSBC
cc
Subject Re: Your credit card transaction list
Our Ref
Your Ref
Dear Mr.Girish,
[Quoted text hidden]
girish.[protected]@hsbc.co.in <girish.[protected]@hsbc.co.in> Mon, Oct 16, 2006 at 2:07 PM
To: Farooque Shahab <[protected]@gmail.com>
Mr. Farooque
Did not hear from you regarding the payment.
Please revert immediately.
Regards..........
Girish
"Farooque Shahab" <[protected]@gmail.com>
[protected]:49 PM
Mail Size: 37897
To Girish KESHAVAMURTHY/CCR BGE/HBAP/[protected]@HSBC
cc
Subject Re: Your credit card transaction list
Our Ref
Your Ref
Dear Mr.Girish,
[Quoted text hidden]



   
 
 !"
 #
$%&'(
- *)" )+))""+,"
Farooque Shahab <[protected]@gmail.com> Mon, Oct 16, 2006 at 3:33 PM
To: "girish.[protected]@hsbc.co.in" <girish.[protected]@hsbc.co.in>
Dear Mr.Girish,
Right now I am travelling and will be in Mumbai on 30th Oct 2006. Could you send your person on 31st October
2006/1st Nov 2006 at following address:
Radhakrishna House,
Majiwade Village Road
Thane (West)-400601
Regards,
Farooque Shahab
[Quoted text hidden]
Farooque Shahab <[protected]@gmail.com> Thu, Nov 2, 2006 at 11:11 AM
To: girish.[protected]@hsbc.co.in
Dear Mr. Girish,
I am back from travel. Could you send somebody to collect the money
from me in order to settle the issue for now.
I will require the confirmation of reciept and confirmation for
getting delisted from the defaulter's list on satyam mesh.
My office address is
Radhakrishna House,
Majiwade Village Road,
Thane(West)
I am available at office from 10 to 8 PM on all working days.
Best Regards
Farooque Shahab
On 10/10/06, girish.[protected]@hsbc.co.in
<girish.[protected]@hsbc.co.in> wrote:
[Quoted text hidden]
[Quoted text hidden]
Farooque Shahab <[protected]@gmail.com> Fri, Nov 3, 2006 at 7:28 PM
To: girish.[protected]@hsbc.co.in
Dear Mr.Girish,
I have done the payment today for an amount of Rs.15711/- as asked.
Needs to get the confirmation from your end.
Best Regards,
Farooque
On 10/10/06, girish.[protected]@hsbc.co.in
<girish.[protected]@hsbc.co.in> wrote:
[Quoted text hidden]



   
 
 !"
 #
$%&'(
. *)" )+))""+,"
[Quoted text hidden]
girish.[protected]@hsbc.co.in <girish.[protected]@hsbc.co.in> Sat, Nov 4, 2006 at 11:49 AM
To: Farooque Shahab <[protected]@gmail.com>
Dear Mr. Farooque
Recieved payment Will be sending you the Letter via Mail & Hard coppy.
"Farooque Shahab" <[protected]@gmail.com>
[protected]:28 PM
Mail Size: 4977
To Girish KESHAVAMURTHY/CCR BGE/HBAP/[protected]@HSBC
cc
Subject Re: Your credit card transaction list
Our Ref
Your Ref
[Quoted text hidden]
[protected][protected]-
******************************************************************
This message originated from the Internet. Its originator may or
may not be who they claim to be and the information contained in
the message and any attachments may or may not be accurate.
******************************************************************
*******************************************************************
This e-mail is confidential. It may also be legally privileged.
If you are not the addressee you may not copy, forward, disclose
or use any part of it. If you have received this message in error,
please delete it and all copies from your system and notify the
sender immediately by return e-mail.
Internet communications cannot be guaranteed to be timely,
secure, error or virus-free. The sender does not accept liability
for any errors or omissions.
*******************************************************************



   
 
 !"
 #
$%&'(
/ *)" )+))""+,"
"SAVE PAPER - THINK BEFORE YOU PRINT!"
Farooque Shahab <[protected]@gmail.com> Mon, Nov 13, 2006 at 4:53 PM
To: girish.[protected]@hsbc.co.in
Dear Mr.Girish,
I have not received any document from your end confirming my delisting
from the defaulter list.
May I request you send the same at the following address...
Farooque Shahab
Radhakrishna Foodland Pvt. Ltd.
Radhakrishna House,
Majiwade Village Road,
Thane (West)-406001
Kindly confirm as early as possible.
Best Regards,
Farooque Shahab
On 10/10/06, girish.[protected]@hsbc.co.in
<girish.[protected]@hsbc.co.in> wrote:
[Quoted text hidden]
[Quoted text hidden]
girish.[protected]@hsbc.co.in <girish.[protected]@hsbc.co.in> Mon, Nov 13, 2006 at 5:38 PM
To: Farooque Shahab <[protected]@gmail.com>
Dear Mr. Farooque
There is no written format, to forward the you any letter stating that your name is delisted.
I have forwarded your file for the removal of the name from the MCNF.
"Farooque Shahab" <[protected]@gmail.com>
[protected]:53 PM
Mail Size: 5192
To Girish KESHAVAMURTHY/CCR BGE/HBAP/[protected]@HSBC
cc
Subject Re: Your credit card transaction list
Our Ref
Your Ref



   
 
 !"
 #
$%&'(
+ *)" )+))""+,"
[Quoted text hidden]
[protected][protected]-
******************************************************************
This message originated from the Internet. Its originator may or
may not be who they claim to be and the information contained in
the message and any attachments may or may not be accurate.
******************************************************************
*******************************************************************
This e-mail is confidential. It may also be legally privileged.
If you are not the addressee you may not copy, forward, disclose
or use any part of it. If you have received this message in error,
please delete it and all copies from your system and notify the
sender immediately by return e-mail.
Internet communications cannot be guaranteed to be timely,
secure, error or virus-free. The sender does not accept liability
for any errors or omissions.
*******************************************************************
"SAVE PAPER - THINK BEFORE YOU PRINT!"
Farooque Shahab <[protected]@gmail.com> Mon, Nov 13, 2006 at 8:54 PM
To: girish.[protected]@hsbc.co.in
Dear Mr. Girish,
Could you please enquire and confirm back the same to me that my name
is been removed from MCNF?
Regards,
Farooque

__________________________________________________________________

I am holding HSBC Gold Crad numbered XXXX XXXX XXXX 8695.On 12/11/2009 the bank have charged Rs.100 two times with service tax as CASH REPAYMENT FEES.I had made all my payments directly in cash to my credit card account at HSBC Branches.Without any prior intimation or notice they have charged 100 rupees plus service tax as CASH REPAYMENT FEES.

I cant understand how and why this bank is charging for the payment before the due date.If they are charging for direct cash payment at their branches itself how come the customer will make their payments without loosing their money.

For me it seems to be a real cheating.

I had a phone call received from HSBC Credit Card representative Mr. Deepak Kumar (Phone No.[protected] on 12/11/2009 around 12.50 PM and instructed to clear my dues in my HSBC credit card. I tried to make him understand that I have received a mail from HSBC regarding my disputed charges in my card but he could not understand it and forced me to make such payment and lastly threatned me using abusive words. Ultimately he threatned me that he would send 5-6 people to my residence and collect my disputed payment using muscle power.

The original fact was happened on 28/02/2009. I had got a phone from HSBC customer care on that date by informing about their Card Protection Plan (CPP) but I was not interested about that and the said person convinced me by telling that some document would be sent at my address and after confirming from my side they shall debit some amount (I have forgotton that amount). But till date I have not received any document in regard of said card but they have debited the charges and claiming Rs.2230.62.

Please advice me at the earliest.

HSBC is big cheat in Credit Card ... they dont understand English and lie a lot to the customers.

Contact me at - [protected]@gmail.com , +[protected]

In the month of June'09 i had booked internation tickets worth 39 from Delhi-Singapore return through my HSBC Gold Credit Card. Before booking i called up HSBC Customer Service to know about the HSBC 10 times reward points offer. I asked them that what do i need to tell Makemytrip while booking the tickets. I was told that I dont need to tell them anything, 10 times points will be credited automatically on my credit card. I went through with booking of tickets.

After that i called up HSBC numerous times to confirm when will i get the points and each time i was give the same answer that i will get the points after 4 months. Now when 4 months have passed that they i wont get the points.


Here is the answer given by them
=======
Regarding the marketing offer on your credit card number 4384 5913 xxxx
6047, there ware two offers ongoing on the card account and the Deal
Code for the offer are HSBCFLY and HSBC10X.

1. HSBCFLY which is a cash back scheme
2. HSBC10X for 10 times rewards scheme

The Deal Code to be entered as HSBCFLY for cash back and HSBC10X for 10
times rewards scheme when you transact. You had entered the Deal Code as
HSBCFLY so the cash back of INR 914.00 was credited to your card account
on 15 June 2009 as per the marketing offer.
========

I sent them below response.. but again they dont read English and never answered my questions and gave the exact same canned response.

===========
Once again HSBC doesn’t seem to be replying sensibly. Where can a customer enter the Deal Code ? These bookings are done by the Makemytrip agents. See attached terms and conditions on HSBC website and tell me where are these codes written. How does a customer comes to know about these codes.

Is customer given a choice ? I had contacted HSBC several times before and after making this transaction and each time it was confirmed that I will get the 10 times reward points. They had told me that it will be done automatically and I don’t need to do anything.

You guys are real cheat and fool customers.

Infact I have also spoken to one of the persons 2 days back and got same confirmation that points will be credited. For last 4 months you guys are fooling me. This is once again the worst and pathetic service from HSBC Nodal Officer team.

PNR number - 4DN86V

I want the complete 10 times reward points credited by this weekend

Hi,

After the expiry of my previous C.C of HSBC bank, the bank sent me 2 renewed credit cards, which are the following:
4384 XXXX XXXX 5640 -- Abhishek Sharma
4384 XXXX XXXX 7303 -- Abhishek Sharma
Then, I requested them to cancel one card ending with 5640 to them as I had 7303 actively working on my account. After cancellation of 5640, they automatically issued me a new card i.e. 4384 XXXX XXXX XXXX 1767 which has never been delivered to me. As my 5640 card has outstanding amount of 600 Rs so I transferred the due amount on 24th September 2009 on card ending with 5640. The payment got credited back to my savings account due to account closure & without intimating me.
To my surprise, bank transferred my outstanding dues on a non-delivered card which was ****1767. They keep on charging the interest rates without even bothering to send me the statemant for even a non-existent account. The only statement I received in this duration was for ****7303 which was showing zero outstanding.
Straightaway I received a notice from the Manager-Debt Management stating that I'm liable to pay 1566 Rs as the outstanding amount on card ****1767 (mind you this is the card whose number also I dont know before this notice came coz I never got the statement through post/mail or even through the online account I'm holding with HSBC.
My question is why they have not transferred the dues on ****7303 which was the card I was holding if ****5640 had been purposefully cancelled. Why my dues got transferred to a non-existant card & why I did not get any intimation from the bank that my oustanding is so & so. I can never check the status or outstanding amount information on a non-existent card plus this never delievered card does not have my D.O.B & mother's maiden name which forbids me to get any information related to these dues through phone banking as well. I went to branch too a couple of times but to no avail. These guys keep on playing with the honest customers through unfair practises like this, so I urge consumer court to bring them to justice, coz its not merely about 900 Rs more they charged but spoiling the whole business ethics.

Dear Sir,

I am giving reminder time and again to change my payment date. Every mionth late fee charges are being levied to my statement.

I had requested to reverse the late fee charges for the month on Nov,2009 and Oct,2009.

Also change the payment date from 5th to 10th of every month.

Darshan Singh
132,industrial Area, Phase-1,
Chandigarh.