ICICI Bank Complaints & Reviews

Reference: 1. SR59444147 dated 14th March 2008 with ICICI Bank

2. SR69625485 dated 12th June 2008 with ICICI Bank

3. LBDEL[protected] (Primary Home Loan - ICICI Bank)

4. LBNOD[protected] (Top-up Loan - ICICI Bank)


Dear Sir,


This refers to all above reference. I am following this issue from last October 2007 (10months up to date).


Please find below the event logs (some proofs I am enclosing in attached PDF file as records of communications):


1. I have been issue this loan with following checks on 7th March 2007:

S. No
Check No.
Date
In Favor of
Amount

(Rs.)
Remarks

1
040945
7th March 2007
ICICI LOMBARD
51, 127
Home Loan

2
040943
7th March 2007
Vinod Maheshwari
343, 986

3
040944
7th March 2007
Khemchand
941, 731

4
040942
7th March 2007
LBDEL[protected]
658, 284

5
041018
10th March 2007
Vinod Maheshwari
656, 000
Top-up Loan

6
041017
10th March 2007
ICICI LOMBARD
17, 252



Home Loan Interest Rate was 11.0%


2. Due to hike in PLR or CLR ICICI Bank has increased my interest rate to 12.0%.


3. Due RBI has reduced the PLR and CLR and ICICI Bank has not reduced my Home Loan Interest rate, I thought to transfer this loan from some other bank regarding the same I contacted to Mr. KhemChand in October 2007 for providing me his loan closing statements. So I can show that letter to other bank and I could get low Interest rate loan.


4. That time I came to know that Mr. Khemchand (Sellar) was paying the EMI on his home and top-up both loans. Then I and Mr. Khemchand have contacted to bank, we met Mr. Vikas Chowdhary (Area Operation Manger) regarding this issue.


5. As Per Mr. Vikas, Bank was not able to close Mr. Khemachand’s home loan account as they have forgotten to deduct the his top up loan money from My new Home Loan amount. Due to this reason the property papers was not transferred to my home loan account. I have shocked as legally I am the owner of that property and as per bank I have no roll on property I am just paying the EMI for nothing.


I have discussed the same many times with Mr. Vikas, but I did not get any proper response from his side and the situation of the issue still same for me.


Mr. Khemchand has to pay EMI for 5 years, as remaining period for his top-up loan. Till that I can not sell or transfer my property to any body.

As per Indian law I am the owner of the property and bank is not showing the same then why I am paying the EMI.



6. Finally I requested to Mr. Vikas Chwdhary in March 2008 that please let me know if I can get benefit for reduce Home Loan Interest Rate. Then he facilitate me by reducing the interest rate to 10.5% from 12.0% on my primary loan by paying 0.5% principal amount of my primary loan.


As per ICICI Bank I would not able to avail the facility of interest rate reduction on my top-up loan due to it is top-up loan it is not a home loan. So my top-up loan interest rate was 12.0% only.


7. Parallel I also lodge official compliant for my issue as my property papers has not been transferred to my account on 14th March 2008. (SR[protected]


8. I am following this issue at every level with ICICI Bank, till date ICICI Bank is not able to resolve this issue.


As above sequence of event, I would like to know that why bank has not resolving my issue?


Being Customer I am harassed by both sides as I can not transfer my loan to different bank as my paper is not transferred to my account and also I am paying the Interest rate and also paying the high interest rate as 12.00% where else other banks are offering around 10.00%.


I feel fully cheated by bank in both ways. In such scenarios should I should have taken legal help.


You requested to take necessary action on priority as I am being harassed by bank.



Thanks & Regards,

Vinod Maheshwari

+91-[protected]

Dear Sir/ Madam,
This is in referance with my communication with ICICI bank customer care center. Request IDs are: 1) 'ICICICARE=[protected]' level1complaint/ Savings Account
2) 'ICICICARE=[protected]' Fund Transfer

Complaint in brief is:
Mistakenly I had transferred money (RS. 2210.00) to Mr. Vishal Kulkarni- Account No:[protected] on 11-Oct-2008.
I had also given a written application to revert this transaction at Bund garden office branch (dated 26-Oct-2008).
In spite of following several times with the bank; I am getting the same answer: " We have sent an authority letter to concerned person to deduct his account, Once we get the authorization letter the transaction shall be reversed."
I am unable to understand why bank is taking so much time to complete this process. For e. g. Bank manages to send a forgotten password to it's customer within a weeks time or so...In my case considering the communication to be two way and giving some buffer perod of 1-2 weeks the process should have completed by this time.
Moreovere bank is not updating me on the current status.
I think bank is not taking this issue seriously.
I request your help to resolve this matter as early as possible.

Sir,
I have submitted an application for DDA Flats scheme 2008 at ICICI Bank Meera Bagh Branch at Delhi Vide Application No 0498048 alongwith pay order No 373226 from Corporation bank of an amount of Rs 150000/- Dated 12/09/2008.
ECS clearance was opted by me but the refund has not been transfered to my account till date.
Therefore you are requested to transfer the same alongwith one month interest.

helloo there
my name is ghanshyam siani
i have opened a current account in ur bank and my account nmber is[protected]
when i opened the account i was informed that it is a 0 balance current account since it was supposed to be used for credit card swiping machine
and was also told that there will be no charges as such for debit card annual mainteance charge or any check leaf charges

i have used the account just for 2 -3 times just to withdraw the amount deposited in the account, and i came to know that there has been approx RS 550/- has been debited from my acccount as check leaf charges debit acrd chages, etc, etc, and also i cameto know that the account is not 0 balance account it is Rs 5000/- min bal acount

i enquired about the same with the RM who helped me open the account he enquired and informed me that there was a mistake dont from his end that the executive who filled the form by mistake took my signature on rs 5000 account and not on 0 balance account
so its not my fault and why should i bear the losss

iam very much dissatisfied with the promises and showing some picture and give me some other picture
i do not wish to anymore continue the current account coz iots is of no use to be anyhow i have lost 550 rupees just for noothing without using it
now i want to close the accouynt and i wanted to do so since the first month but the bank is telling me to pay charges for the same

as i have already beared a loss and why shoul i pay some some, for the services which i have not used

hope so by loging a complain in your website some strict acctin willl be taken on this matter

ghanshyam.[protected]@gmail.com

MY DDA APPLICATION NO. IS 9095122. TILL DATE I HAVE NOT RECVD. MY REFUND. NO BODY IS ATTENDING THE TELEPHONE NUMBER PROVIDED IN THE DDA APPLICATION BROCHURE ( ICICI Bank Ltd., S-26-28, Green Park Extn., New Delhi-16, Sh. Nitin Singhal, Ph:[protected]

It was my most mistake to take car loan from ICICI bank. After taking car loan from ICICI bank after some time I had relocated to Ahmedabad from Morbi(Rajkot). at that time I concern form my loan with customer care with bank and as per customer care executive's advice I informed to bank also for the same (for existing bank account need to close & from which i paid advance check to ICICI and asked advice from my next bank for the same procedure). diriong this period i took many follo-ups with bank by email/cusomer care and personal visit too. but after some time I got many threat calls from bank occupied third pary recovery agent. they leterally harrest to me mentaly. i immediately gave all information to bank's customer call by phone/email and letters too till date bank not replay for any action agains those third party recovery agent. not replied from my load and they addes interest and panelties month by month.

can this forum help me to resolve this matter and can any body ask to bank why they anguaged third party recovery agents and not satisfied to my against my query. as i have most proofs for communication which i made and visit to them. till how long I have to suffer. please help me.

plese replay me soon.

Manoj Dhulashia
[protected]
[protected]@rediffmail.com

Dear Sir
i am very upsate to mail you that
i mny time requested to cust. care
That please clear my pending bill of credit card & problame regard
bill at earlist
But from last three months they dont clear the matter
send me the new bill with late payment carge
& Also i have the problame that i received the bill late from your
side (Check The Courier Receipt)
& You Charged me the late payment Charge
& Also The Problame regards why u increase the limit (overlimit
charged by your side) and charged by you for overlimit yoused
without inform me

please call me
to solve the problame

My detail is : Sambhav Shah : [protected]
credit card no : [protected]
see my old record & Call me (not from customer care centre bcose they
told me only that we have no authority) they also cant here my matter also
they also dont know that how to speak also check the recorded conversation
between me & Your executive
this matter is pending from last 3 to 4 months and in all bill the late
payment charges is incresed & Then After Cust Care exe. told me to
revert for one month only
please clear this, matter

This mail is forwarded to all the dept from my side & Also RBI &
Cus Care Dept OF Credit Card

Thanks Sambhav

Respected sir,

I Abbas Akbarbhai Bharmal lost my PAN Card with number AHQPB6839F. I would like to have duplicate PAN Card. SO, Kindly issue me a duplicate PAN Card as early as possible to my present address.

My Address:
"Noor", 3 - Maruti nagar, airport road,
Opp. Ram Vatika,
Rajkot - 360001.

Dear sir/Madam,

I am getting tried to send the massage & telepbonic discussion over last 3 year to deactivate or close ICICI credit card.no:[protected].But till today it has been not deactivated/closed.

If you gone through the last 2-3 year my corrousponds to ICICI over mail, over telephonic discussion and personel visit to Anderi head office, you will came to know the truth.

You kindly note that over last 3 year had not been used this card.

Hope you will get the truth and help me to deactivate the Card no:.[protected]

I once again requist you to de activate the above card

Thanks and regards,

T.V.Bhosale
cell no:[protected]

Dear Sir

Kindly help me on this as ICICI Bank is playing frud in my credit card statement:

Cheque Returned from ICICI Bank reason not defined and I was not in formed on the same either through Mail or telephone. As I have only received mail of cheque payment received only but Still don't know where the Cheque is lying because it is not yet delevered to postal address nor to my concerned bank.How can this be late payment charges when i have not made any late payment.

Secondly when I have not crossed my limit interms of purchase as against my Total eligible limit Rs.43000/- how can bank place an over limit charges rather the bank is holdin excess of Rs685.36/- my cash

Thirdly I don’t know why bank is putting Three service taxes in a month.

Fourthly I don't why intrest charges are levied when I have payed within my due date.


Transaction Date From 04/12/2008 Till 03/01/2009
Details Amount Date
Total Eligible limit 43000
Total Purchase 42714.64 04/12/2008 Till 03/01/2009
Payment Made 43400 02/01/09
Buffer My Cash with ICICI Bank 685.36
Cheque Pyments Made 20, 000/- 16/12/2008
Charges Put By ICICI Bank
Intrest Charges 1032.2 02/01/09
Service Tax 1 160.95 02/01/09
Service Tax 2 61.8 30/12/2008
Service Tax 3 74.16 22/12/2008
Late Payment Fee 600 28/12/2008
Overlimit Charges 500 30/12/2008
Total Charges 2429.11


i am almost lost today about my payments with icici bank .

thanks and regards
yuvaraj v

Hi,

I am Vikas Sharma and working as a Software Engineer with TATA CONSULTANCY SERVICES from last 2.6 year. I was having my Salary account with ICICI bank, whose account no is[protected].Recently i got a call from the bank and they told me that i am having a Gold card whose due payment is of Rs 194000, which I never applied for. When I asked the details, the only part which was matching was my name and my DOB. And for the...

How can a bank of your repute trick on customers like this!!

What is free about the "Free Holiday Package" on remittance of $500. The T&C's of the vacation package provider asks for "Utility charges" which are higher than 2 nights stay at a 3 star hotel!! And this important info is conviniently missed out in ICICI's T&C's.

So far I have transferred amount which is way higher for the package eligibility. As a loyal customer of ICICI bank, I feel cheated all the way.

THIS OFFER IS A HOGWASH. You cannot get away saying that the operator is responsible. ICICI IS RESPONSIBLE FOR MISLEADING CUSTOMERS

I have Taken a loan in 2006 for 1900000 and FRR was 10.25.It was increased 13.25 and I was still paying all EMI correctly.Currently now 2009 I recieved a msg that EMI has been revised and decreased by .50%, but my EMI remains the same and tenure has been increased to 300 months without informing me.I am not sure what they mean by saying your FRR has been reduced by .50% when my EMI is the same and tenure increased?...

Gentlemen,

I am yet to get my imint card linked to my icici bank credit card [protected].Because of that, i am not able to redeem my reward points accrued on swiping the the above said credit card. therefore kindly arrange to send the imint card to the address available on record.

A.PETER

Re : Loan No. LOCAL[protected]- Loan amount – Rs. 5, 00, 000/-Loan cancellation

This is with reference to your letter dated[protected], I am to inform you that the vendor M/S TECHNOPARK of 54 Strand Road, Kolkata 700006, has cancelled the deal of selling Computer equipments to me as they were unable to supply the models and configurations required by me.

I have paid Rs. 1, 20, 820/- by cheque which they have refunded in cash and one cheque for Rs. 1, 60, 000/- was cancelled by be as it was not returned by them.

I have discussed all these events to Sri Indranil Dasgupta. Asst. Manager & Sri Ajay Singh of Sarat Bose Road Branch, Kolkata. However they have not taken any action and the Loan EMI of Rs. 24, 846/- was presented to my bank and I was given assurance that I will get refund of the same.

I therefore request you to look in the matter, cancel the loan and refund the amount of Rs. 24, 846/- at the earliest.

My PAN no-baypk0568e is matching(DOB, mob no, address) with Manoj kumar Sharma and showing a two wheeler loan from 2001.Due amount is approx Rs-5000.
But I have not applied for any loan till sept 2008.Also my pan no generated in april 2008. My personal information is as given below:

Name :Manoj Kumar
F Name :Sh Bharth Singh
Address :VPO karnoli teh & dist fatehabad.
Mob no :[protected]
DOB :[protected]

All the information s are matching in CIBIL with someone Manoj Kumar Sharma who take the loan in 2001.
How can it possible that my PAN CARD made in april, 2008 and someone taking loan against the same PAN CARD from 2001.

Kindly rectify the same as I am facing many problem due to this wrong updation .

I am using the ICICI platinum credit card since last one year. On 10/10/2008 there are two transaction occured on my card of 36000 and 40000 which I have not done. I reported these two transcation as the disputed one on 13/12/2008. On 15/10/2008 they charged back credit the amount to my card and told me that they will do the enquiry.

On 13/12/2008 they debit the amount in my favour saying that that disputed transaction have been resolved. And it has been resolved in favour of bank means I am liable to pay that 76000/- amount. After that I called the executive many time asking the verification document done by ICICI. I want to know that what they have done as pat of the verification process.
Since 15/1/2008 I am doing these but I have not received any document from ICICI department yet.
On top of this on 8th Jan, 2009 they have generated my new statements and charging me interest on that 76000/- amount.

Please advise what should I do in this case. I am sure I have not done this transactions.

Hi



My name is Rahel Shaikh and I am pursued by ICICI bank for the credit card bill of century bank of Punjab.



Card no..: [protected]

Name: Rahel Shaikh

Contact no..: [protected]



I have used 16000 to 17000 on this card and I have made the payment of rs13000, but still the people of Icici recovery dept is giving...

Here is the text which was sent to ICICI BANK on 17th October 2008:

Respected Kamath Sir,

I bring it ur kind notice that Rs 70, 000 has been wrongly
transferred to an account with Pune branch in the name Mr
Gaurav Grover on 16th August. The amount actually was to be
transferred to Mr Suarabh Agrahi from my account. I have
requested Pune branch of ICICI Bank to revert the amount of
Rs 70000 to my account at ICICI Bank, Trivendrum but so far it has not
been done. I understand that two letters have been sent to
Mr Gaurav Grover but there is no response from him. Further,
his account with Pune branch has not been in operation since
last more than one year & Mr Grover is probably not present
in India.

I, therefore request U, Sir to look into the matter and
instruct the concerned officials to revert back the whole
amount Rs 70000 in my account as more than one & half months
has passed & I am loosing interest on this amount.

Hope that an prompt action will be taken by bank.

With Regards,

Anubha Gupta

Susequent to above, lot of correspondence has taken place through e-mail with the bank as well as with wrong beneficiary, Mr Gaurav Grover. Mr Grover is not in India at the moment. His present contact no., his parent tel no & their address has also been passed on to ICICI Bank. Mr Grover has sent his consent twice for debit the amount from his account as the money doesn't belong to him. But ICICI Bank isn't doing the needful by transferring the amount to my account on the plea that bank needs written consent from the wrong beneficiary.
ICICI bank representative has quoted honorable Supreme court judgement as per the following details:

Dear Ms. Gupta,
As discussed with you, please find the Supreme Court Judgement below.
" The Supreme Court in Jammu & Kashmir Bank Ltd v.
Attar-ul-Nisa (1967) 37 Comp case 62 (SC), the Supreme Court
held that if a third party, by mistake deposits the money
in the account of some other person, as soon as the money is
deposited in the a/c of such third person, who is a
customer of the bank, the money becomes the money of the
customer, and it is not open to the bank in such
circumstances without obtaining the consent of the customer,
to reverse the entry of credit made in his a/c and in effect
pay back the money to the person who had deposited it, even
though it might have been deposited by mistake "

The above judgement mentions deposit of money in third party's account by mistake & the same can be revert back after obtaining the consent of the customer.

In my case the money was transferred on-line in wrong account & the same was bought to the bank notice immediately and bank put the money on lien. After lot of efforts, the wrong beneficiary was traced & pursued to do the needful. Accordingly, Mr Gaurav Grover (NRI) has sent his consent twice to bank through e-mail on-line to debit the amount from his account. Bank so far hasn't credit the amount in my account.

Pl get my money back along with accured interest as on date.

With Regards,

Anubha Gupta

I have been using ICICI bank Visa Platinum Card ( [protected]) for last many years. Recently I upgraded to Platinum Identity Card as I was told about its added benefits by your tele-sales lady. I was assured that Lounge facility at the airports will be free of charge with New card. (No. [protected])
When I received the printed manual along with the card, I found that Lounge facility is not free but chageabe. I had specifically asked about the annual fees, which I was assured that if my transactions are above Rs. 1, 00.000/- per annum then I won't be charged any annual fee. Imagine my shock when I received the first statement ( Dated 08/01/2009), in which I was charged Rs. 2000/- as annual fee - 1st Year.I talked with your Representative on phone but he said that he was sorry but can not reverese these annual fee charges.
I really feel cheated. My credit limit is the same. What is the advantage for me using this Platinum Identity Card? If I would have known earlier, that I will be cheated like this then I would not have gone for the new card at all. This kind of CHEATING is not at all expected of ICICI Bank. If an old customer like me is being treated like this, I can imagine the plight of new ones.
I am in a mood to discontinue with your card if I don't ger a reversal of the annual fee. I will clear out the full balance (minus Rs. 2000/-) and tear my new and all old cards.
Awaiting your prompt action
Suhas Kulkarni