ICICI Bank Complaints & Reviews

Hi Team, I am still waiting for the refund of DDA application amount and I came across the replies over this forum that money will be refunded by 05-Jan-2015 but can you please provide information on the below - 1. In case of delay why you are not updating the information on Formzero.in account's page, at least customer should be informed about the delay and approx date on Formzero.in. 2. Why the refund is not coming through online fund transfer when we have paid it online. 2. Could you please provide the details of dispatch/courier. Contact details - [protected]@gmail.com Regards, Rohit Mehta

I have applied for DDA housing scheme, 2014 through online application. I have done the online payment of registration of rupees 100161/- through Form Zero ICICI bank net-banking. However I have not received the refund till 1st Jan, 2015. Kindly resolve the issue. My application number was 6016215. Ashwin Deshmukh [protected]@gmail.com, [protected]@rediffmail.com

Sir, I had applied for DDA's flat through ICICIBANK's form zero and my application no was 6019101. As I couldn't get a flat, thus was expecting refund by 24th and then by 31st Dec as per DDA's guidelines. Unfortunately till this time i have not received any refund. After contacting them, they replied refund will be done by cheque and not online transfer. They are not even giving any dispatch details of cheque.Are they making interest on public's money? Regards, Vivek Kumar [protected]

Hi, I have applied for DDA Housing Scheme through ICICI Formzero and application number is 6022972. I haven't received any communication regarding refund status. Could you please tell me, when would you release the refund and when it will get credited into my bank account. Thanks, Harish

dear sir/madam, I have not yet received my refund of DDA application number 6000734 . It has been more than one month since results were announced. DDA is saying they have refunded money to all the banks and now it is for icici bank to refund the amount. All other banks like HDFC have already refunded the amount. Kindly look into the matter urgently. Regards Bhaskar Singh Parihar

I paid for the scheme application as per the following details. Date :[protected] Details : INB/[protected]/FormZero P TECHPROCESS/ Transaction Amount :100, 177.85 DDA Application No. : 6003097 Since my application did not win the draw I should have received the refund by now. The payment was made by ICICI FormZero portal created for the application process. Please ensure the refund.

Dear Ma'am Please find attached the word document which contains the email conversation between me and the icici customer care. Please go through. Your earliest action in this regard is highly appreciated. Mr Ganesh Kumar from ICICI customer care Contacted me. He informed me to email these details to you. I hope this effort doesn't go to waste. [protected][protected][protected][protected][protected][protected][protected][pr...⇄ 25th November, 2014 Ref: Visa Credit card NO. XXXX0001 Dear sir / Madam, On 06.11.2014, one of your customer care person called up and informed me regarding the redemption of points accumulated in my account and same has been accepted and confirmed to your customer care person to process immediately. They connected to DERBY COMMUNICATIONS to give their details and they confirmed to dispatch the gift pack within 7 to 10 working days from the date of confirmation and also informed me through email and SMS.I got the following mail from your customer care on Nov.20 2014 : Dear Customer, Your SR[protected] for Gifts not received on redemption of Reward Points is registered on 20/11/2014. It will be processed in 2 days from request date. Please note: This is a system-generated e-mail please do not reply. Sincerely, Customer Service Team. ICICI Bank Limited. Please note, till today I have not received any information about dispatch details or courier. I also received a call from your customer care regarding crediting the amount billed against the gift and vouchers sent by Derby Communication. I would like to confirm that I have neither received any gifts nor the debited amount was credited from my account. Kindly confirm at the earliest. 28th November, 2014 customer.[protected]@icicibank.com To me 28 Nov Dear Mr. Kumar, We apologise the delay in responding to your e-mail. With reference to your e-mail dated November 25, 2014 we tried calling your mobile number xxxxxx2778 on November 28, 2014 to update you on below said information. However, we could not establish a contact. The disputed transaction dated November 7, 2014 amounting Rs. 7, 450.00, as confirmed from our records, has been effected using your Credit Card 4629 XXXX XXXX 0001. The said transaction has undergone a 3D Secure authentication, which is a second level authentication specifically meant for online transactions done through merchant web sites. Please note that apart from the Card Verification Value (CVV) and Expiry Date on your Credit Card, your personal 6 digit 3D secure PIN was also required for effecting the transaction. A 3D secure PIN is to be known only to the card owner. If it is known to someone else, it means that the security levels have been compromised at the customer's end. The card holder is responsible for the security of his/her card along with his / her personal 3D secure PIN and should therefore take all the possible steps ensuring its safe keeping. The bank does not incur any financial liability arising out of misuse of 3D Secure PIN. The said transaction was allowed as the system is CVV, Expiry Date and 3D PIN-specific. The bank's system does not recognise one individual from the other, as long as the correct values have been used on the three counts mentioned above. As the transaction was qualified by information known only to you, the bank is not in a position to repudiate the transaction with the merchant on the basis of your dispute. We, therefore, regret to inform you that the bank will not be able to accede to your claims with regard to the disputed transaction. However, if you suspect foul play in the above transaction you may lodge a complaint with the statutory/regulatory authorities concerned. We assure our complete co-operation, if any investigation into the matter were undertaken by the authorities. In view of the reasons cited above, we advise you to meet this explanation with reason and acceptance and make the payment of the dues outstanding towards the disputed transaction along with the service charges (if any) in order to avoid any inconvenience. If you require any further clarification, please feel free to call us at our 24-hour Customer Care or write to us using the 'E-mail Us' link on www.icicibank.com Please quote your credit card number for effective tracking of your case. In the future, you may also contact us through our 24-hour Customer Care or write to us after logging on to the Internet Banking channel for any assistance. 2)We confirm you that, the call you have received has not been from ICICI Bank. This is a scam called 'vishing' wherein certain individuals/entities solicit, through call, personal information like Internet Banking user ID, passwords, credit/debit card numbers, bank account information, or other personal and sensitive information from unsuspecting customers. providing above details may result in fraud transactions on your Credit Card Account. We urge you not to provide details on such calls. Please do not share any of your personal information in response to such calls. ICICI Bank will not ask for this information via call, or e-mail or by directing you to a link online. If you have compromised any details of your card, we request you to confirm us for the blocking of the card to avoid further unaauthorised transactions. If you have revealed your account details in response to this e-mail or any such, please call and inform our ICICI Bank 24-hour Customer Care immediately and put in a request to block your user ID and password. You may continue to transact with ICICI Bank by typing (www.icicibank.com) in the address bar of your browser window without any apprehension. We reassure you that we use the latest encryption and SSL security devices to make our web site safe for use. May we request you also to forward this e-mail to your friends and family members so they too are aware of similar 'vishing' scams. Please visit the 'Safe Banking' section on our web site for 'Safety Tips' and more information on a secure online banking experience. We look forward to your co-operation and patience in helping us serve you better. Sincerely, Sai Prasad E.G Customer Service Officer ICICI Bank Limited [protected][protected][protected][protected][protected][protected][protected] 1 December, 2014 Dear Sir/Madam, Subject : Points redemption of Credit Card Credit card, bearing number 4629 XXXX XXXX 0001 This is a reply to the mail sent from your customer care on 28th November 2014. They mention in detail about the information provided by us to the customer care and Derby communication against redemption of points. Please go through the following points which was provided by both the customer care and Derby India Communications whose authenticity was denied by you even though he had access to my credit card number and the reward point details. 1. Mr.Manish from ICICI customer care (7th November 2014) : Like I said in my previous mail, it was the customer care who first contacted me regarding the reward points which was already expired. He insisted on using the points for some gifts and some trip tickets provided by Derby India Communications. He also suggested that I should not mention that I was using my reward points, but instead using my ICICI Credit card of the above mentioned number to buy the gifts which will be later credited by your bank. This was exclusively mentioned in the phone call. 2. Later I was communicated multiple times from both ICICI customer care (Mr. Manish) and Derby India Communications for further details and verification of card details and address on the same day (7th Nov. 2014). 3. Also, mr.Shanmugan of ICICI bank verified my OTP and address on the above mentioned date. 4. But, I did not receive any gifts nor did I get any information regarding the reward points. I contacted Mr. Uttam (ICICI Cust.care) on 21 Nov 2014. He was not sure whether it was a genuine transaction between ICICI and the customer or a SCAM. 5. On 27th Nov 2014, I received a phone call from Derby Communications and received the following details : Parcel sent from Overnite Courier on 20th November 2014 from Delhi and the parcel tracking number is [protected]. 6. On 28th November 2014, I received your email which said that you were not responsible for the transaction and you were not sure if the bank was involved. But you have mentioned to pay the debited amount so that no inconvenience will be caused. First of all, I would like to mention that I did not contact any of your customer care regarding reward points. Secondly, I have the voice recordings of all the calls with ICICI Customer Care and Derby communications. You have mentioned in your mail that irrespective of receipt of the gifts or your banks involvement in this transaction, we have to pay the due amount, i.e. Rs 7450. Please note that, any customer will not be able to identify the authenticity of the caller who might be from our bank or a prank caller. I would like to tell you that this is not my problem and I will not be paying any amount against this transaction. Since the caller was able to give details about the reward points and my credit card, I assumed it was the bank. I regret to tell this, but this feels like foul play from your side since he might have got those details from your database. I would like to conclude saying that I will not be paying any amount debited and I am ready to go to the consumer court if I have to and also cancel my credit card. I am ready to talk to anyone from your bank. My phone number is [protected]. I hope this effort doesn’t go to waste. I wish to join hands with your bank to fight this kind of scam but I will not accept any blame regarding this matter. Your earliest reply and your honest involvement in this regard is appreciated. 9 December, 2014 Dear Sir / ma'am, I received the following mail from your customer care : Dear Mr. Kumar, We understand your concern. We confirm you that, the call you have received has not been from ICICI Bank. This is a scam called 'vishing' wherein certain individuals/entities solicit, through call, personal information like Internet Banking user ID, passwords, credit/debit card numbers, bank account information, or other personal and sensitive information from unsuspecting customers. providing above details may result in fraud transactions on your Credit Card Account. We urge you not to provide details on such calls. Please do not share any of your personal information in response to such calls. ICICI Bank will not ask for this information via call, or e-mail or by directing you to a link online. If you have revealed your account details in response to this e-mail or any such, please call and inform our ICICI Bank 24-hour Customer Care immediately and put in a request to block your user ID and password. You may continue to transact with ICICI Bank by typing (www.icicibank.com) in the address bar of your browser window without any apprehension. We reassure you that we use the latest encryption and SSL security devices to make our web site safe for use. May we request you also to forward this e-mail to your friends and family members so they too are aware of similar 'vishing' scams. Please visit the 'Safe Banking' section on our web site for 'Safety Tips' and more information on a secure online banking experience. We reiterate that ICICI Bank acts at all times with in good faith, with diligence and without any intent prejudicial to the interests of its customers. The said transaction was allowed as the system is CVV, Expiry Date and 3D PIN-specific. The bank's system does not recognise one individual from the other, as long as the correct values have been used on the three counts mentioned above. As the transaction was qualified by information known only to you, the bank is not in a position to repudiate the transaction with the merchant on the basis of your dispute. We, therefore, regret to inform you that the bank will not be able to accede to your claims with regard to the disputed transaction. However, if you suspect foul play in the above transaction you may lodge a complaint with the statutory/regulatory authorities concerned. We assure our complete co-operation, if any investigation into the matter were undertaken by the authorities. We look forward for your co-operation to help us serve you better. Sincerely, K. Rajesh Customer Service Officer ICICI Bank Limited [protected][protected][protected][protected][protected][protected][protected][pr...⇄ Thank you for your reply. I appreciate your concern regarding this matter. I made a payment for ICICI Lombard insurance charged against my credit card. The cheque no. 133513 of Rs. 3011 for ICICI Bank Credit Card Account 5177 XXXX XXXX 9008. Please note that, the paid amount is not the minimum due amount charged against my credit card for the month of november. I will not be paying the amount mentioned as a transaction with Derby Communications. (which you have called as a scam "vishing". I have not made any transactions with Derby Communications. SO please reverse the charges of amount 7450 Rs. For further clarifications, please to call my personal number Mob :[protected].

I have ICICI Coral Credit card and it has an annual fee. I did not use the credit card for few months so did not keep track of the payment date. However, the annual fee was charged and ICICI did not send me any statement/SMS and also ICICI online statement is not available. Due to this I did not know that I have to pay my bill. 3 Months passed and I received 3 times the bill amount of the annual fee. When I asked ICICI Credit Card department to refund the late fees and interest charges levied on the card they flatly refused and said that the statement might have gone to spambox. I want to let ICICI know that customers are not fool that they do not know how to operate their email. They are not willing to accept their fault and has overcharged almost 4 times my bill. I will be sending a complain to RBI Omdusman / Regulator but would caution users who are planning to buy an ICICI credit card which has annual fees.

I have applied for DDA housing scheme, 2014 through online application. I have done the online payment of registration of rupees 100161/- through Form Zero ICICI bank net-banking. However I have not received the refund till 1st Jan, 2015. Kindly resolve the issue. My application number was 6003781. Navneet Goyal [protected]@gmail.com

1.I have taken this ICICI card before 5 months till now i have not received any month statement. 2. I am not receiving any information related to my monthly statements on my mobile or on my email which is registered. I have complained about this repeatedly every time customer care people noting down my email id but still they are not sending my statements. Due to this poor communication (mails and sms) I have paid extra Rs 6000/-(Approx..I am not sure as I have not seen my statements). I want this money to be reversed to me as this is purely mistake of the bank. Recently I requested 2 times for monthly statements of last 3 months which I have not received, executive told me he sent and asked me to check my email. But I have not received any statement. 3. When I check my name on credit card it is misspelled as SOMWAHWARARAO. I have submitted my documents as per the documents name should be printed but how come this kind of mistakes are happening.

Dear ICICI Team, I am holding 3 ICICI Limited- Money Multiplier Bond -0199-MMB Bonds issued at 4, 700 with redemption date at[protected] and Face per bond of Rs 50, 000, However i wish to redeem the bond now itself due to financial requirements, Please mention the process of redemption and the contact address and number to direct my queries.

iam sending 9th mail...mail..but nobody responding.wahts going on, , i n icici bank.if cal nobody responed...so pls help//yesterd day i revie cal from icici phone banking ...one icici person asked, , , , my details..he used my account he reduced ..my balance...wt i dooooooo pls cal me [protected], , , , again he gaven answerd...that is my cahrgess...with out cusotmer...initmation..why bal debited...balance...

WHATS GOING ON IN ICICI BANK STILL NOW I DIDINT GET MY BAANCE /...AND MORE ..THING ONE ICICI PHONE BANKIG OFFICER CALLED AND ASKED ..MY DETAILSS...PASSWORDS ..HE ALSO USED MY DEBIT CARD..AND REDUCED..BALANCE...SO ..PLESE HELP ME MY NO [protected]...WT IIIIIII DDDDDDDDDDDDDDDDDDDDDDDDDDDDOOOOOOOOOOOOOO..

Sir This is to inform you that somebody is using an ICICI Bank Gift Card issued in my favour whose no. is not known to me yet( except the no.XXXX3003 as message received in my registered mobile no.[protected]). I think the Gift Card no.XXXX3003 (not aware of the full card no.as I have not received it yet) is being used by someone for purchasing different merchandise whose confirmation is being sent to my registered mobile no.as stated above.It will be kind of you if you could block the card immediately & let me know the name of the Farm which has gifted the card to me, so that I can trace the fraudster. Hope ou will oblige. Dr Zulekha Mullick Mob No :[protected] Email [protected]@yahoo.com 3003

I had a credit card with no. "[protected]", I had a due of Rs. 16110.84 in October 2014 to be paid by 16th November, which I paid on 11th Nov, 2014 and the card got deactivated. Even after paying the full amount and I am still getting statements with unknown dues. Please reverse the amount and stop sending me the statements so that I need not to escalate the matter to other levels. Thanks, Gaurav Tripathi

I raised compliant still now givieng proper answersssss

please help me ..bank perosns asking quesions, , , and passwordsss ...and again their reduceing may balacessss ..if i ask..cahnging information...it wils cost like tha their sayin answers...moeing on wwards iam loosin money my no [protected]

i anwar pasha .my account balance showing 10596.77 rs.but the ledger balance 11092.89.where is my remaing balance ...i called ..to customer care, but no body ...givin ing proper...answers...soo ...give me solution's and cal me [protected]...asp... many persons calling but nobody solve the issueeeee wt i do

I md anwar pasha ..Pls help me ..I raised a comliant ...Reduce balance ..Bu no body give proper respone .Pls help moring time 500.Afternoon 500..Reduce ...Ed..If i call nobody responed wt i doooooo...

I got a call from ICICI bank for one of the Credit card offer which was giving me 1500 reward point every year but the credit card they deliver me is HPCL coral credit card. I tried reaching to customer care but no reply. Finally I received one call but after telling my issue he said I have use the card I have received and there is no such card which gives 1500 rewards points and intentionally disconnect the call. Now I have been already charged joining fees for the card which I didn't apply. If this does not get resolved then I will file legal complaint against ICICI bank.