ICICI Bank Complaints & Reviews

dear sir,

i had financed H.H PASSION(UP32 AH4060) from TATA FINANCE TWO WHEELER,chintal house stn. road lko, and i have paid totally EMI"s before due date.At the same time i demanded our N.O.C. there was suggested to me that, in a period of 15days the N.O.C. should be delivered,but as such the company not sent me N.O.C. yet 11/03/13,and when i went to the bank for N.O.C.,then there i know that the TATA FINANCE TWO WHEELER has been shifted in ICICI bank shalimar tower hajratganj lko.., and when i went ICICI bank for N.O.C. there was i shocked because they shows me that your 4000+Rs. balance,and that is reason why you could not get your N.O.C., dear sir suddenly i gave them FULL PAYMENT SLIP, they said sorry mr. you have to be pay that amount otherwise bank cant give you n.o.c., i tolled them sir i have paid full payment before date, your this objection is totally unfair, i have totally paid all payment, and that is why i got full and final slip from finance co. sir i discusses a lot, (i am become tired because almost 20time i went ICICI bank for my N.O.C. and there i run this poll to this poll) the ICICI bank always makes me fool, they harass my mental level. and now i am not eligible to struggle or any more ..! hope fully sir u will give me real justice.
THE..bike H.H.PASSION U.P.32AH 4060, (THW NO.41175) was financed of my father name..MR.ABHAY KUMAR. ADD.-13 AMBEDKAR
NAGAR,KRISHNA NAGAR POST MANAS NAGAR LUCKNOW.LOAN ACC.NO.ESLUC[protected].

so i request u to take an appropriate action toward my compliant.
thank u...

vinay sheel anand
mb no. [protected]

Reference Number: SR[protected]


I am thee customer of ICICI credit card . The credit card number is [protected]. I made my last statement(January 2013 month) credit card bill through HDFC bank net banking gateway on 18th Feb 2013. The amount was not credited in my credit card account. The amount(Rs.12,253.89/-) was debited from my savings bank account (HDFC Bank). I have raised thee same issue withe my savings...

I PINTESH KAYASTH RAISED COMPLAINTS REGARDING ATM DEBIT CARD OF ICICI BANK & TRANSFER 2000/- RS. AS ON 10TH MARCH 2013....
KINDLY TAKE FUTHUR INVESTIGATION..... I COMPLAINTS THIS IN KARELIBAUG POLICE STATION IN VADODARA GUJARAT....

This complaint pertains to my credit card that I was holding in 2002-03. Card number is [protected]. In the statement dated December 2002, ICICI bank charged annual fee of 750+375(for primary and secondary card). I spoke to their customer service team and told them that I would want to discontinue the card but they promised me that Ci could continue using the card and the charges would be reversed. I made the payment against statement of December 2002, deducting the annual fee and service tax of rs. 19. Interest was charged from the following month (i.e statement of January 2003 ) . On again following up with their customer service team, reversal of rs. 375 was made in the statement of Feb 2003, along with interest charges pertaining to that card. Please note that the reversal for the primary card of rs. 750 was not made. The reversal of Rs. 750 was made in the statement of March 2003, but the INTEREST CHARGES WERE NOT REVERSED. This interest amount kept growing and finally in September 2003, I decided to stop using that card. Every month, i made payments for all purchases made on the card and ignored the interest amount. Subsequently, there was a late payment charged and interest levied every month until September 2004 . Also, annual fee of Rs. 750 was charged in December 2003. All this interest amount and late payment fee amounted to Rs. 7964.22. My grievance is that the reversal of annual fee should have been made along with the interest amount in the beginning. Sometime in November 2012, I received a letter from the bank about Lien and that I should contact their customer service team if I had any dispute. I visited their office in Koramangala on 15th November 2012 and was told to contact one Mr. Jayaprakash[protected]. I wrote to him giving a month-by-month statement and highlighted my contention in those mails. No action was taken by him until MID January 2013, when he wrote to me and asked me to get in touch with Deepak Raj[protected]. Meanwhile ICICI debited Rs. 7964.22 in my savings account on 15th January 2013. This was grossly wrong, since this amount was disputed and I was in touch with their team at that time. I met with Deepak again and he assured me that the amount will be credited back into my account, and then the issue of wrong charges will be studied and resolved. Nothing has happened till date. I have the statements of that period and also all email exchanges had with them.

I have initiated a transfer of funds from Canada to India with power transfer using icici money 2 india .I did not get my money back and i have been following up daily and getting a unique response every time i call them.one time they are saying you will get funds by monday and other time they say you will get a response on when you will get your funds by wednesday.Everytime i call they customer service team will say email team has to respond we cannot do anything.I am really confused on what to do now

Santosh
[protected]

I have a Wealth Management account in Borivali West Br of ICICI Bank. In Nov 2012 beginning I agreed to transfer Rs 4.45 lakh from my FDs & Linked Deposits for investment in ICICI Prudential on the condition that my investment will not be in insurance policy. As i was going abroad on 06 Nov, the officers of the Bank & ICICI Pru promised to provide the relevant documents of investment prior to my departure. This did not happen.
I sent numerous emails to this officer, Customer Care, the higher level of Customer Care, Relationship Offr , thru Bank's web site but with no positive response.
On return on 05 Jan 2013, I found an insurance policy, proposed by me, insuring my son. On further inquiry, found two policies were made by forging our signatures by a Banks employee whom we had never met.
Wrote to MD & CEO of Bank but failed to get any response. Meanwhile, ICICI Pru informed that they will deal with the case whereas it had no part to play in this criminal activity. my policies were cancelled & i have now been paid compensation as interest on my initial investment. But the Bank retains its clean image by not accepting my complaint. Can there be any more heinous crime than a banker forges customers signatures and get insurance policies for the commission involved?

I am aggrieved to bring to your notice that our compliant filed regarding wrong debit in travel card on 9th Jan has not been attended to and no satisfactory reply given. Four transactions made at Walmart Florida for USD1329 on 9Th jan have been debited to our card while the card was being used at that time in BOSTON which is approx 3000miles away. This can be verified from the debit records.
When service request SR[protected] was made we were advised that investigations are being made and would advise by 11th Feb. On contacting again we were advised since you are abroad we cannot proceed further.
We contacted the branch from where the card was purchased explaining that being student its not possible to travel back just to recover this amount the branch spoke to the concerned customer care officer who advised to raise another SR on 13th Feb no.SR[protected].

Now again same reply has been received as follows
quote
We confirm that the dispute raised through Service Reference Number SR[protected] was not processed as you are in abroad.
We confirm that new Service Reference Number SR[protected] was raised on February 13, 2013.
However, we understand that you will be in abroad for next 1 year.
Investigation cannot be done as you are in abroad. We look forward to your co-operation in helping us serve you better.

Sincerely,
P L Priya
Customer Service Officer
ICICI Bank Limited
Unquote

Could you please clarify the following
1) Why the personal presence of the card holder is required ? How could you expect customer to travel to India that too to ICICI Mumbai office just for USD 1329 and spend five times the amount to be recovered.
2) Why the investigations can not be carried out based on the facts available with the bank rather than wasting valuable time of one year or two . If any documents are required they can be asked for. For your information: passport copy and visa copy have already been submitted to branch office at vasant vihar New Delhi
3) Without prejudice to what has been stated above why the amount should not be credited to the account pending investigations which is being delayed at ICICI's end.

It seems the concerned officers at customer care are not applying their mind and keep sending the stereo type reply even after the branch manager explaining the details over telephone personally.
We would request you to kindly take immediate action. It has been 3 months since no action has been taken.
Thanks
Tanya

Hi,

ICICI bank has offered me new credit card as I am using more than 5 yrs of salary account. For getting a new card they will charge me Rs 500/= and if I am spending more than 5000/= within 50 days, my 500/= will be refund in my next bill.

But even after spend more than 5000, they not given back my amount, now they are not even picking up the customer care. I am trying for more than a month. All the day, they are speaking with customers.

I have given my feedback thro their ICICI site, if that they mentioned with in 48 hrs they will response, still no one reached me.

Is there any other way to talk to icici bank.

Thakns,
Prasanna

Dear sir,

I had got the call from icici bank regarding confermation call for ICICI Coral credit card, Every information they had taken like residensy & office address etc. After that there is no feedback whether they are going to issue the card or not. and my details are as below, please help me

K. chandra Obula Redy
[protected]
TVS Motor Company

As usual ICICI Bank website was down other day when I tried to login. Everytime when I wanted to navigate from one-page to another the session gets time out. For God sake Do not tell me, "Sir, the page gets timed out i[censored]nattended fro some time", it can't be 5 seconds?? I'm a pro-internet & computer user. Hence it blocked my user ID.

Even today when I tried resetting my password online, the Unique number came on my mobile, but when I tried to enter on your reset screen, again session expired.. session expired.. session expired... I tried almost 15 times before giving up. Don't even tell me, "website may be under-maintenance", it can't be so all the time & that too during peak hours. Again when I tried, it said Unique ID is not generated yet, please follow Step-1. when I did so, it said "Can't generate again, wait for 4 days before trying again"

Trust me, I'm abusing your internet services from inside but not mentioning it here, you guys have frustrated me till that extend. And it will not stop here, I wish to take it to customer forums, so that the world is also made aware, the bank they consider as India's Largest Pvt Sector Bank has world's inferior internet technologies, I know this since I'd worked with you once upon a time.

Your NetBanking is Poor, very poor.

ICICI ATM's - Always out of cash or outdated vending machines. You'll always notice "Out of Order" boards at the Kandivali's Charkop ATM & Malad - Orlem's ATM. The refilling is not done on time, Yes, the security guard will tell you this.

- Regards,
Sameer, ICICI User ID: xxxx09734

I submitted an application for ICICI Credit card in early January. So far, there is absolutely no status information except an e-mail I coaxed out of a verification officer saying the card was "approved" The automated status system is a JOKE. It is always saying "SORRY THE SYSTEM IS NOT WORKING NOW, PLEASE TRY AGAIN LATER"

And funny thing is, the menu traps you with its prompts and you can never get to speak to an agent. I finally reached an agent thinking my card is lost and selecting the "lost card option" but the guy promptly put me back into the automated system and trapped me there again. Such villains!

Well, now I am stuck, not knowing what to do. I am still writing e-mails tot he verification officer every day begging and pleading for status and he never replies. If complaining on this site does not work, the only thing I can think of is to try and reach their CEO, Chanda through some social network to give her some feedback on how hopelessly broken and deaf to customers her company is.

I, Mr. Pankaj, bearing ICICI Credit Card in the year 2007, having credit limit of Rs. 18000/-; had used the card for only 2-3 mths. Paid the bills for the used amount. Later the bills sent were after due date and the mail ID registered with you was also wrong ([protected]@YAHOO.CO.IN). When contacting customer care, use to apologize, and request us to pay the basic used amount. The same mistake use to be repeated in next month. Then from that day I stopped using the card, and stopped paying the inflated bills which contained late fees, interest and the basic amount which was paid before. Later came to know that the bankers us to remit only the interest and late fee from the amount paid.The bill amount at last came to Rs. 41000/- approx. According to my statements and payment done I have paid Rs. 1891/96p extra in the yr. 2008-09. Since then I use to get mentally disturbing calls for the payments. I use to just ignore the phone calls, since non use to know the fact. In 2010 Mr. Sudeep Sinha (ICICI Bank Exe.) sent me all the statements till date & after having a self audit, he also felt the fault in the system; later he stopped calling me. Last yr. 2012 one of the banks franchisee came to my office for collection and requested to close the account by paying Rs. 9000/- and requested to meet Mr. Abhishek Parekh at thane branch. When contacted he disapproved for Rs. 9000/- and asked me to pay Rs. 14000/- for the closer. I disapproved, saying that instead of paying extra Rs. 1891/96p and also agreeing to pay Rs.9000/-, just for the mistake made by the banks system, which was also agreed by the exe. Later left the office and then no calls were received for the rectification. Now Mr. Jatin Shinde contacted me saying that the matter is in J.B. Nagar office, saying to close the account for Rs. 10500/-, which is followed by a female rep.who does not know the ethics to talk. I had replied to Mr. Jatins mail on 26th Feb. 2013 for the amount Rs. 8215/10p to get approved for the closer, which was been suggested by my C.A. and lawyers seeing the R.B.I rules and regulations.
I hope so some of the emp. of the bank must be genourious enough to negotiate humbly and close the account.

Mr. Pankaj
[protected]

Dear Sir,
This is Kumaraguru was having ICICI bank credit card in the year 2005. Card no : [protected].

There was a credit outstanding of only 4000/- premium amount in this card when i stopped using this card. Even when i paid my monthly minimum dues, i was fined in the next month bill during that time. I have not paid and the case transferred to CIBIL. Now a person from ICICI bank called me and asked for settlement...

Dear Sir,

I had applied for ICICI credit card two months back. After that I did not receive the card or its pin number, but yesterday, a bill was sent to my mail id ranjan.[protected]@tcs.com with a bill amount for annual fee . I dont even know the credit card number. Can you please help.


My name : Ranjan Kumar Basu
Mobile number : [protected]
I am from Kolkata. Email Id : ranjan.[protected]@gmail.com

On 22nd feb 2013 i did some shoping from merchant name- designer hood, shalimar bagh .
the billed amount was 820/- rs. but he cutted the amount 8200/-.
so he gave a void sale slip to me and told that the amount will be returned & CREDITED to my account with in a day
for safe side i called icicibank phone banking. they told me that i have to fill one customer dispute form and mail it to them
i did all the steps guided to me but i haven't got any response.

COMPLAINT NO. OF BANK [ SR[protected] ]

my account no.[protected]
name - sunny bansal
details of void sale slip-
RREF NUM[protected]
APPR CODE- 022170
BATCH NUM- 000143
TID[protected]
INVOICE NUM- 000377
AMT.- 8200/-
details of sale slip-
RREF NUM[protected]
APPR CODE- 022586
BATCH NUM- 000143
TID[protected]
INVOICE NUM- 000378
AMT.- 820/-
take some serious action so that i can be refunded by the bank/merchant.

Hi,

I recharged my DoCoMo mobile using iMobile service from ICICI bank. Even though i receiced that the transaction was successful, any talktime/sms did not get added to my mobile.

below are the details,

Biller: OXIGEN SERVICES INDIA PRIVATE LIMITED
Description: BIL/[protected]/OXIGENPMR/[protected]
Mobile Num: [protected]
Amt: 69
Contact Number: [protected]

request you to refund my amount.

Thanks & Regards,
Rupesh

My self Machhindra Mohite ,I am using ICIC bank credit card.
Below transiction is not made by me and this is not authorised and bank is deducting from my account.
i have received below sms and mail form bank ,after receipt of mail i informed to bank regarding un authorised transction and complaint logged i.e. deputing transction against complaint no.SR[protected].

Your ICICI Bank Credit Card XXXX5005 has been used for a transaction o[censored]SD 277.66 at PAY PW *DOMAIN2HOST.IN (February 28, 2013; 23:22:16 hrs.). Available credit balance on your card is Rs. 22,561.55 and total credit limit is Rs. 37,000.00.

Complaiont logged on costomer care no.[protected].

Sincerely,
Machhindra Mohite
mob no.[protected]
Mail ID:mohite.[protected]@cipla.com

Dear Sir,
merchant name is mahaveer hardware
merchant id[protected]

we have not any account in your bank but we received a merchant payment advice letter for every month .so i request you please clarify this statement

ICICI bank is cheating me
ICICI bank is cheating me My name(Nadeem Ahmed) is wrong (Nadeem K Ahmed) on my credit card false complaint done in 2011 Now my payment was Rs.40000 but in 1 year it reached Rs.65000 I was ready to pay So settlement was Rs57000 on 11 Aug 2012. I paid 15600 my first installment with in 2 hrs I got mail at 10:30 and it was Saturday So i paid with in 2 hrs and after 1 week i got threaten call from icici bank I had complaint to dinesh ( settlement manager) he said go to hell . After that incident I had stopped the payment and every day i was getting calls from ICICI after 2 months i paid Rs.3200 by HSBC net banking A person Bharti told me if i will pay this amount I will get settlement latter of[protected] + 3200) total Rs 38200 But it was cheating I never get that settlement latter .
Now they want again Rs. 60000
Pls help me

Or I am putting this mail on facebook, linkedin twetter all social media tools and I am filing a consumer case


Regards

Nadeem Ahmed

[protected]


[protected] Forwarded message[protected]
From: nadeem ahmed <[protected]@gmail.com>
Date: Sat, Dec 1, 2012 at 5:53 PM
Subject: Fwd: Settlement of ICICI Bank card No.[protected]
To: jainarayan.[protected]@gmail.com


Hi,

As we discussed, Details of settlement.

If you are ICICI bank employ, Pls. send me your official mail id . I will not revert any personal mail id.

Now, I am getting a call from icici ph. no is [protected]. He is also saying, he is from ICICI .

I don't know who is from ICICI. I want only 1 person from ICICI bank who have official id. .

Regards

Nadeem Ahmed


[protected] Forwarded message[protected]
From: nadeem ahmed <[protected]@gmail.com>
Date: Tue, Oct 16, 2012 at 5:20 PM
Subject: Re: Settlement of ICICI Bank card No.[protected]
To: dinesh.[protected]@icicibank.com


Dear Dinesh,

I am getting so many calls from ICICI

As per your mail and settlement letter Total amount was Rs.57000 ( Letter is given below the mail)

My first installment Rs.15600 was payed on 12 Aug 2012
Now 3 installment of Rs. 13800 are pending
My credit reputation is going down. So, I want to do settlement again

Please don't call me, revert me only on email and don't send me any attachment, write only in body of the mail.

Please send my contact details to every concern department, and stop them to call me.

As you know my total payment was near about Rs.40000, rest of amount is only interest, late fee, and taxes

Now, send me a fresh plan for payments
Plan 1 :- Full and final payment 1 installment.
Plan 2 :- Full and final payment 3 installment.
Plan 3 :- Full and final payment 5 installment.

Please revert me ASAP

Regards

Nadeem Ahmed

Private & Confidential
11 August 2012
Reference number : CC/1208/434463

Dear Mr./Ms.NADEEM K AHMED,
Settlement of Dues on ICICI Bank Credit Card [protected]
We refer to your discussion with our representative regarding your Credit Card dues. You have offered to pay your
dues through a settlement as you are unable to make complete payment on account of financial constraints. In view
of the exceptional circumstances explained by you, we confirm the acceptance of Rs. 57000 (Rs. Fifty Seven
Thousand Only) towards full and final settlement on the said Credit Card on or before Oct 28, 2012 as a one-time
settlement.
Repayment Schedule :
Full & Final Settlement Payment of Rs 57000 in 4 strokes/installments mentioned below
Stroke/Installment Amount Due Date(DD/MM/YYYY) Cash/Cheque
1 15600 12/08/2012
2 13800 28/08/2012
3 13800 28/09/2012
4 13800 28/10/2012
Total 57000
This offer for full and final settlement is being made on a one-time basis on your assurance to comply with the terms
mentioned here and without setting any precedent. You will appreciate that full payment on or before the date you
have agreed to is the essence of this settlement.
In the event of any default in the payment on the committed date and/or in the event any of the cheques issued by
you is dishonoured on or after the date of this settlement letter or if the amount is not paid on or before the due date
as mentioned above, this settlement offer shall stand cancelled and become null and void. All the concessions
and/or waivers granted shall also simultaneously stand withdrawn. You shall then be liable to pay the entire revised
amount outstanding as per the current outstanding status.
This communication is exclusively in reference to your Credit Card [protected] only and is strictly
confidential.
Further, it is agreed that you as well as the Bank will take necessary steps to withdraw the legal cases/ complaints, if
any, filed against each other (including officials/ associates of the Bank) relating to or arising from the subject matter
of settlement by filing the said letter as consent terms before the Courts/ Forums/ Tribunals after adhering the terms
mentioned herein.
In case you are going to make payment through a collection agency, kindly ensure you receive due receipt of ICICI
Bank for the same. The receipt should be completely filled with all details. Also check the ID of the agent and ensure
the details of the agent and his agency are correctly filled in the receipt. Any incorrect receipt may render your
payment invalid.
We would like to remind you that your credit history with us is provided on a regular basis to the CIBIL or other
credit bureaus, an initiative of the Government of India and the Reserve Bank of India. On payment of the agreed
settlement amount, your status will be updated as "settled" or "post write off settled" with NIL outstanding in the
CIBIL or other credit bureau records.
This settlement shall supersede all the previous settlements/settlement offers made on the said Credit Card.
Please acknowledge the acceptance of this letter and contents herein.
If you need any clarification, please visit our office at:
ICICI Bank Ltd. Delhi
Sincerely,
For ICICI Bank Limited
Received, Accepted and Signed
on my own will, free consent and volition
Customer Signature...........................
Customer Name NADEEM K AHMED
Mobile Number [protected]
PAN:................ (If the settlement amount is
more than Rs.50,000 in cash )
May_Letter_SLDP_CCCORE_SR27028897_150513



On Sat, Aug 11, 2012 at 10:27 AM, Dinesh Kumar <dinesh.[protected]@icicibank.com> wrote:
Dear Mr. NADEEM,

Settlement of your ICICI Bank card No.[protected] has been approved. As per your request please find the settlement letter with attachment and make the payment of 1st installment today itself.

--
Thanks & Regards

DINESH KUMAR
Debt Manager
DSMG Cards: Delhi
Mob.# [protected] #

---
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Hi ,

I have lost my Debit Card of a/c No :[protected] on[protected] by the time i tried to block my card .
Some one have made a purchase of 1000/- at COCO Hitech(Petrol Bunk ) on[protected] 09:09:05 AM.
Please let me know what can be done in this regard
1.To get the money back
2. To get the picture the person.

Please let me know what can be done.


Regards,
Praveen Kumar P
[protected]