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Idea Cellular Complaints & Reviews

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Updated: Oct 7, 2025
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Idea Cellular reviews & complaints page 311

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I
Iqbalbashir
from Bengaluru, Karnataka
Jul 17, 2017
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Address: Bangalore, Karnataka, 560036

Hello there,

I have received the call from [protected], saying my citi bank credit card reward points got expired and i can opt for cash back amount of 4785 inr. Caller asked me to provide credit card number to get amount back. Initially i denied sharing personal details. But after some discussion when they have told me my credit card number i agreed to share my credit card details as i thought it is from the authenticated citi bank representative. After sharing the otp amount got deducted from my account instantly 4 times so total amount that has been deducted is 4785x4 = 19140 inr. Amount transferred to ideamoney.
Idea Cellular customer support has been notified about the posted complaint.
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    D
    DLJ
    from Pune, Maharashtra
    Jul 17, 2017
    Resolved
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    Resolved

    Address: Pune, Maharashtra, 411046
    Website: care.ideacellular.com/wps/portal/account/online-recharge

    On idea website they always gives false offers.
    Here i attached 1 example where they offered rs55 recharge with rs55 talk time, however after recharge they providing less talk time (Rs 43). If they have to deduct some amount as taxes or charges then they have give exact talk-time which they are offering after deduction, like other recharge options on their site,
    Same is happening with rs 70 recharge.
    Idea is most fraud brand of india... They are cheating in everything to consumers.
    +1 photos
    Aug 20, 2017
    Complaint marked as Resolved 
    Idea Cellular customer support has been notified about the posted complaint.
    Verified Support
    Jul 18, 2017
    Idea Cellular Customer Care's response
    Hi,

    Please accept our apologies for the inconvenience caused to you and delay in response. We request you to provide idea contact number where the problem persist/ alternate number with suitable date and time to call.You may write back to us at social media or [protected]@idea.adityabirla.com for assistance. Please contact 198/12345 for further services and complaints if any.

    Regards,
    Meeta.
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      R
      Rupali Ingulkar
      from Mumbai, Maharashtra
      Jul 17, 2017
      Resolved
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      Resolved

      Address: 400706
      Website: www.ideacellular.com/webmms

      Dear sir,
      My cell no: [protected]. Some mms messages were been sent with my mobile number through id 53012. The contents of the message is "mms from [protected] wait for you at http// www.ideacellular.com/web mms user name is your mobile no. And password is j25mg. Msg expiry is1days." these messages were sent without my notice. Please arrest or stop such messages from receiving and sending from my mobile. Please see that my mobile number is removed and should not be sent such messages through my mobile number which is causing lot of nuisence. An ugent action is required in this regard.
      Aug 19, 2017
      Complaint marked as Resolved 
      Idea Cellular customer support has been notified about the posted complaint.
      Verified Support
      Jul 18, 2017
      Idea Cellular Customer Care's response
      Hello,

      We would inform that the number is ported and churned. So, we request you to contact other network for the same.

      Regards,
      Meeta.
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        M
        Mehulrc
        from Pune, Maharashtra
        Jul 17, 2017
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        Address: Pune, Maharashtra, 411028
        Website: www.ideacellular.com

        In the month of may, idea representative called me for new plan 499 with unlimited calls and 3 gb 4g data usage, this plan also included 1 gb of 4g usage per day.

        I did not believe as there have been many such miss leading calls in the past, and, the tel-callers just say they have changed the plan, and the user under a believe uses the service, they then send a bill which does not reflect the plan changed, its the only way idea is earning money.

        Since i knew this was the recent way idea works, i called the customer care number to confirm such plan, after a through questioning and effects of bill thereafter, i asked them to change my plan from 1299 to 499

        On june 10th i was surprised to see a bill of rs 5, 000 plus which included rs 3, 700 for 900 mb o[censored]sage

        Its been over a month with various written and oral complaints, i still don't have a resolution to the problem.

        I need guidance to go to consumer court and solve this problem for may other users.
        +1 photos
        Idea Cellular customer support has been notified about the posted complaint.
        Dear sir,
        My idea number is [protected]
        I need my idea call detail time from 2 september2015 to 30 October 2015 Please send to my mail id all in comming and outgoing telephone number also need
        Regards,
        Brajgopal
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          D
          Denis mathews
          from Chennai, Tamil Nadu
          Jul 17, 2017
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          Address: Kottayam, Kerala, 686631

          I went to link my mobile number [protected] at idea store - h&n store in ettumanoor, kottayam district kerala.. The store manager after linking my mobile number asked for rs10. I told this is a govt order and u cannot charge me for the same.. He told he is doing this with every customer and dare me to complaint.. I told no other mobile company is doing this and u have not informed customers early or showed any board indicating the same. Hence what u r doing is a wrong and unethical thing.. Thereby i request idea to take strict action against this and set an easy that customers are not duped..
          Idea Cellular customer support has been notified about the posted complaint.
          Sir
          A customer of idea mobile no. ([protected]) is cheating me, so can I find the name and address of owner of that idea no. Please...
          My gmail
          [protected]@gmail.com
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            M
            Madhu123.
            from Chirala, Andhra Pradesh
            Jul 17, 2017
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            Address: 521202

            Dear idea customer care,
            Some one has stolen my phone including an idea sim no.- [protected]. Please kindly block this number as soon as possible.
            Thank u
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              N
              from Bengaluru, Karnataka
              Jul 19, 2017
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              Address: 560016

              Hi,

              I have today recharged Rs.199 through paytm by seeing available recharge offers to my no by dialing USSD code.
              But the money is deducted and recharge did not happen.

              With the refernce number given below they are saying its not enough then what else do i need to give for them to refund my money...

              Operator Reference Number[protected]A4D2287

              Reagrds,
              Nanda
              Idea Cellular customer support has been notified about the posted complaint.
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                B
                bharathtupili
                from Bengaluru, Karnataka
                Jul 17, 2017
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                Address: Chennai, Tamil Nadu, 600020
                Website: www.ideacellular.com

                With out my intimation, they added a subscription called celebrity chat @ charge ₹0.00 for 3 months, and later renewal also @ ₹0.00, you can find this on screen shots, after 3 days i got a message that i deducted ₹15.00 for celebrity chat, there is no information regarding this deduction from them, please take action regarding this indents for cheating customers in the name of subscriptions
                +2 photos
                Idea Cellular customer support has been notified about the posted complaint.
                They are clearly denying/rejecting my request to port from idea postpaid to any other operator, having no valid reason with them!
                Without my request added blue Lima service.my no is [protected]
                Dear Sir,

                I using idea sim card no.[protected], please I want incoming & outgoing call details in my email Id.

                Thanks & Regards
                priya
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                  G
                  from Delhi, Delhi
                  Jul 17, 2017
                  Resolved
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                  Resolved

                  Address: Pune, Maharashtra, 411057
                  Website: Idea Cellular

                  Account number:[protected]

                  I have corporate idea postpaid connection and using it from 2 years and this cycle i got a bill of 2500 inr and it is mentioned 1500+tax is for data pack pro-ration charges and that is only detail i have.

                  I have dropped a mail to [protected]@idea. Adityabirla.com but there is no response from last one week and many times i called customer care also but there is no response.

                  At last i am using this form to raise my voice and expecting to get this solve asap. If i didn't get response after that then i have to take some hard steps to make everyone aware of it in my office using my office page as you must me aware of that if you will check my corporate name then you will get to know how much it can be negative for you.

                  Expected to hear from you asap.

                  Regards,
                  Valuable customer (If you consider)
                  Aug 20, 2017
                  Complaint marked as Resolved 
                  Idea Cellular customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 17, 2017
                  Idea Cellular Customer Care's response
                  Dear Customer,
                  As checked, the pack that you have activated on 5th June is 1603_HH_3G 750 MB from which you will receive only 400MB as the benefit is proprated for 16days. As you have consumed 350MB extra you were charged for that.Hope we have addressed your concern.If you have any further queries get back to us.
                  Regards,
                  Bhargavi.
                  Jul 24, 2017
                  Updated by [email protected]
                  HI Bhargavi,

                  I have also added 1 pack to my number (300 MB) but the day i get the notification that pack is activated on my number i checked the balance and i found only 140 MB balance so i thought might be extra used data got deduced from my 300 MB. but now extra data rates are also applied to me and data is also deducted from extra pack.
                  The time i was checking the data usage, i was getting 48 rs data i have used extra and suddenly in my unbilled amount i got a notification you have crossed credit limit. Its not the way to deal with customer at all. these notifications and all are for our betterment and not to hide something from us.
                  Please clarify on this.

                  Regards,
                  Rahul Garg
                  My number is [protected], I got SMS that blue Lima service activated and deleted 35/- rupees. I don't know what is blue Lima service.but I lost my money. Idea cellular Company is not taking any responsibility on this matter.
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                    K
                    Karunasree Jetty
                    from Bhuj, Gujarat
                    Jul 17, 2017
                    Resolved
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                    Resolved

                    Address: 500003
                    Website: www.ideacellular.com

                    I have changed my postpaid connection to prepaid connection on 12th july. I have been asked to dial 59059 to activate the connection but so far i am unable to activate. I am getting a message saying "not registered on network" whenever i am dialing the customer care number. Please activate the services as i have been using this number from past 5 years. I am missing all important phone calls.
                    Aug 18, 2017
                    Complaint marked as Resolved 
                    Idea Cellular customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 17, 2017
                    Idea Cellular Customer Care's response
                    Dear Customer,
                    Sorry for the inconvenience caused. We request you share the details of the store you have submitted your documents along with pincode to assist you further.
                    Regards,
                    Bhargavi.
                    Dear sir.. I using idea sim card no.[protected], please I want incoming & outgoing call details in my email Id.

                    Thanks & Regards

                    Sudhir kumar
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                      J
                      jayprakash ramawat
                      from Ghugus, Maharashtra
                      Jul 17, 2017
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                      Address: Yavatmal, Maharashtra, 445204

                      मेरे idea मोबाइल बैलेंस से vas सर्विस के नाम पर एक दिन में ५० +२५+३५+१००=२१० रुपये काट लिए गए.dt.[protected] जब की मैंने कोई सर्विस चालू करने के लिए नहीं बोला है. और नहीं मुझे कोई कॉल आया है. पिछले कुछ दिनों पहले भी इसी तरह पैसे काटे थे, फिर सिम बदलने की धमकी देने पर मुझे रिफंड किये गए.
                      इनके टारगेट पुरे करने के लिए ये बिना कस्टमर को पूछे सर्विस एक्टिव कर देते है और भुगतान हमें भरना पड़ता है.
                      +1 photos
                      Idea Cellular customer support has been notified about the posted complaint.
                      Jul 17, 2017
                      Updated by jayprakash ramawat
                      mere churaye hue paise muze vapas refund kar dijiye aur 20 saal purane costumer ko bakshiye.
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                        B
                        batu21
                        from Dharwad, Karnataka
                        Jul 17, 2017
                        Resolved
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                        Resolved

                        Address: Gurgaon, Haryana, 122001

                        My idea number is [protected], my monthly billing plan is rs. 349 and i just changed free of cost data plan.

                        They charge me rs. 1545 for data proration, while i am entitled to get 1 gb per day as free with top up of rs. 50 per month.

                        This rs. 1545 for proration charges is huge amount and this is a type of cheating by them.

                        Please let me know how i can initiate a complain against the company "idea cellular limited".

                        I don't want to be charged extra without using any extra services, such a poor services.
                        Aug 18, 2017
                        Complaint marked as Resolved 
                        Idea Cellular customer support has been notified about the posted complaint.
                        Jul 17, 2017
                        Updated by batu21
                        an update on the same is highly appreciated, my Idea phone number is [protected], on which these extra charges have taken place in the month of July 3 billing cycle for bills of June 2017 Month under the Data proration charges, there is a debit of Rs. 1519.12, please correct the same.
                        Verified Support
                        Jul 17, 2017
                        Idea Cellular Customer Care's response
                        Hello,
                        Sorry for the inconvenience caused. As checked, you have changed your plan on 7th June 2017. Hence your previous data plan 27042_HH_3G_!Plan is active for only 4 days in the month of June.According to that after deducting the freebeeis on prorated basis the amount that was charged for your extra data usage is 1519.12. Hope we have addressed your concern.Get back to us for any further queries.
                        Regards,
                        Bhargavi.
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                          C
                          chetan.ghavate
                          from Junnar, Maharashtra
                          Jul 17, 2017
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                          Address: Pune, Maharashtra, 4110030

                          Sir, I have idea prepaid number [protected] in Maharsatra circle. I am regularly getting flash messages from your side which are chargable also. I had requested through customer care to stop these messages but to no avail as I have been charged multiple times. Please stop these messages or I shall have to discontinue using idea prepaid.
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                            P
                            Prabhu Dayal Dwivedi
                            from Delhi, Delhi
                            Jul 17, 2017
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                            Address: 201005

                            4 days ago i recharge for Rs346 for unlimited call and daily one GB internet, but i can't use internet it shows the speed of 3G net not more than 75 kbps . Kindly fix this otherwise i will port this number to any other network. I only use 300MB due to low speed. Kindly fix this.
                            My idea prepaid number [protected].
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                              R
                              Rakesh Vishvakarma
                              from Tumsar, Maharashtra
                              Jul 16, 2017
                              Resolved
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                              Resolved

                              Address: Wardha, Maharashtra, 442001

                              महोदय, मैं वर्धा (महाराष्ट्र) में रहता हूँ केंद्र सरकार के आदेश अनुसार सभी मोबाइल नंबर को आधार से लिंक करवाना अनिवार्य कर दिया है जिसका कोई चार्ज नहीं है ऐसा customer care के द्वारा पता चला . लेकिन वर्धा के ही VIHAN COMMUNICATION, BHURE COMPLEX, NEAR ARVI NAKA, WARDHA जिसका पता मुझे IDEA के message से प्राप्त हुआ
                              जो प्रति मोबाइल नंबर आधार से लिंक करने का 10 रूपए चार्ज ले रहा है.. जोकि गलत है. और जब मैंने उससे कहा कि ये तो फ्री है तो तो उनका जवाब था कि यहाँ तो चार्ज लगेगा जहाँ फ्री हो वहां से करवा लो.
                              अतः मेरी इस शिकायत को संज्ञान में लेते हुए उचित कार्यवाही करने का कष्ट करें ताकि आम जनता को इस तरह के अनैतिक और व्यर्थ का भुगतान से निजात मिल सके.
                              Aug 17, 2017
                              Complaint marked as Resolved 
                              Idea Cellular customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 17, 2017
                              Idea Cellular Customer Care's response
                              Sorry for the inconvenience caused.We have noted your concern and resolve it soon.
                              Regards,
                              Bhargavi.
                              Verified Support
                              Jul 17, 2017
                              Idea Cellular Customer Care's response
                              Dear Customer,
                              We request you to provide your PIN code for better assistance.
                              Regards,
                              Bhargavi.
                              Jul 17, 2017
                              Updated by Rakesh Vishvakarma
                              Pin code wardha- 442001 Maharashtra
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                                G
                                Gaurav Chwdry
                                from Muzaffarpur, Bihar
                                Jul 20, 2017
                                Resolved
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                                Resolved

                                Address: Mumbai City, Maharashtra, 400030
                                Website: Www.Ideacellular.com

                                On 29april 2017 idea cellular limited disconnected my number([protected]) permanently due to non usages. But I have balance in my account so it can't disconnect. First time idea care told me that they have not this number and its details and It is a number of another company. After some time they said that your number is blocked by someone. And company can't help you. They don't have any detail of my number. I can prove that [protected] was my number.
                                But till now it is out of service.
                                Jul 20, 2017
                                Complaint marked as Resolved 
                                My 7733888801 blocked by someone on april 2017.sim number is 9918321031875821. I request company to start my number again with my documents. Contact info Name-Gourav Jakhar [email protected] Contact no- 7733999989
                                Idea Cellular customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 29, 2017
                                Idea Cellular Customer Care's response
                                Dear Customer,
                                As details checked, we would like to infom you that we are unable to provide you the same number because it was deactivated due to zero usage.
                                Regards,
                                Rajat.
                                Most of the Idea customer care executives are useless and have no knowledge of their own company policies and services and have to be reminded and shown proof by telling them look this information is given on the company website for example the disconnected number can be activated within 15 days grace period after 90 days by paying 20 rupees which is given on the FAQ and activation links on the idea cellular website and all they say is our system shows your number is deactivated and we cannot help and if you try to email or call customer care they say to go and visit local idea office and they then tell you with confidence that they cannot help as they do not have authority to reactivate and number is gone permanently as their system shows the number is deactivated and they cannot reactivate etc etc. and when asked for their senior or to check with head office they say they will raise an email and by the time they have to respond the 15 days grace period is ran out and then they are just helpless as system recycles the number. after that if you ask for proof then they say we are not authorised to share the information about the email. Dont know if the owner of this idea cellular company is aware of this customer dissatisfaction as it brings sad and poor reputation to the cellular company and although there are consumer laws in India they are not been implemented strictly. These big companies should be penalised heavily how its in developed world so that customer satisfaction is top priority and not there silly excuses.
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                                  S
                                  steveissac
                                  Jul 16, 2017
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                                  Address: 560066

                                  Dear team,

                                  This is the 3rd compliant i am registering in this site. I am here at germany for the last month onward. There is no network connectivity for idea sim for me.
                                  My idea number is registered to all my banks and currently i am not able to do any transaction because i am not receiving any otp.

                                  This is very pathetic, if you are not able to provide any such support outside india then you should have clearly told in your site. Before i traveled to here, i checked and i see idea has connectivity to 28 countries. If this is case person like me who travel regularly shouldn't us idea sim any more.

                                  If you are able to do something on this, please do it immediately.
                                  Otherwise first thing i should do after coming to india would be porting my sim and suggesting my friends to not use idea.

                                  My idea number is : [protected]

                                  Regards,
                                  Steve
                                  +[protected]
                                  Idea Cellular customer support has been notified about the posted complaint.
                                  Hi Steve,

                                  I am also facing same problem. I tried to call Idea customer care today. The executive first said that, ''please maintain INR 500 or above balance in your prepaid card'' and few minutes later he said, ''we do not have any tie-ups with German service providers. Sorry for the inconvenience.''

                                  Their are many Idea users from the top management in my company who are frequent fliers. This is going to be a big problem for them. I hope Idea will come up with a solution for this soon. If not...yes...As you mentioned, porting is the only solution.

                                  Regards,
                                  Anshul
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                                    P
                                    pranjaljain34
                                    from Mundi, Madhya Pradesh
                                    Jul 16, 2017
                                    Resolved
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                                    Resolved

                                    Address: Indore, Madhya Pradesh, 452019

                                    10 gb 4g data has been rewarded to my no. [protected] for free...

                                    When i started to use it... It's working good.. At same place same time it's automatically connected to 3g services.. And now i received message that around rs. 670 is my bill amount...

                                    So it's not our fault that that idea 4g services is worst.. It's their problem.. It's fault of idea company that 4g network at same place suddenly lost and it's connected with 3g..

                                    Please help
                                    Aug 18, 2017
                                    Complaint marked as Resolved 
                                    Idea Cellular customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 17, 2017
                                    Idea Cellular Customer Care's response
                                    Dear Customer,
                                    We request you to follow these instruction and manually select 4G network:
                                    1. Tap Settings.
                                    2. Tap SIM cards and Mobile networks.
                                    3. Tap SIM (on which service is enabled).
                                    4. Tap Preferred Network type.
                                    5. Tap Prefer LTE.
                                    6. Now 4G network is selected.
                                    If you have any further queries please get back to us.
                                    Regards,
                                    Bharagvi.
                                    Sep 19, 2017
                                    Updated by pranjaljain34
                                    This is also not resolved and i had to pay 400 RS.

                                    What is status of it??
                                    This is also not resolved and i had to pay 400 RS.

                                    What is status of it??
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                                      T
                                      Tejash Ashokkumar Sachdev
                                      from Bhavnagar, Gujarat
                                      Jul 16, 2017
                                      Resolved
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                                      Resolved

                                      Address: Ahmedabad, Gujarat, 380007

                                      I have ported my no to idea in order to get better tariff. Idea people called me and requested to provide docs on whats app no ([protected]). I have sent my docs on whats app no before a week. They have told that i'll receive my sim in 2 or 3 days. But still i haven't received any sim. I have ported 2 nos. One is mine and one is of my wife. But none of the sim i have received. And from yesterday night (15/7/17) my both exisiting vodafone sim has been stopped and i am unable to use the same. When complaint on idea customer care, they told that go to idea store n buy a new sim by paying charges. Why do i pay the chrges for sim which i haven't lost. Feels like did mistake by porting into idea.
                                      Aug 24, 2017
                                      Complaint marked as Resolved 
                                      Idea Cellular customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 17, 2017
                                      Idea Cellular Customer Care's response
                                      Dear Customer,
                                      Sorry for the inconvenience caused. As checked, your connection is activated. If you are still not getting signal we request you to provide SIM number so that we can assist you further.
                                      Regards,
                                      Bhargavi.
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                                        A
                                        amansuneja
                                        from Jalandhar, Punjab
                                        Jul 16, 2017
                                        Resolved
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                                        Resolved

                                        Address: Fazilka, Punjab, 152116

                                        Dear sir,
                                        I was using mobile no. [protected] it is a vodafone punjab prepaid number. I have port out it into idea postpaid punjab circle. The port in date given by the idea cellular was[protected]Time 10pm). On the informed date my vodafone sim loose network but my idea sim not started yet. All my work and phone calls has been stopped due to this issue. I have taken idea postpaid sim from idea cellular postpaid counter which is star city telecom, sahitya sadan road, city-abohar, district-fazilka, state-punjab (152116). Here the officer was mr. Amit (Mob. [protected]). Yesterday (On saturday) i have visited the star city telecom and asked about my problem and mr. Amit assured me that my sim will start by today at 10pm but it is still not started even after 16hours passed. Now mr. Amit is not receiving my phone calls and not starting my sim. I am very frustrated and very tense. Please provide a solution or do the needful. I will be very thankful to you.

                                        Regards,
                                        Aman suneja
                                        Vpo-diwan khera, dist-fazilka, state-punjab (152116)
                                        Contact-[protected], [protected]
                                        Sep 1, 2017
                                        Complaint marked as Resolved 
                                        Idea Cellular customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jul 17, 2017
                                        Idea Cellular Customer Care's response
                                        Dear Customer,
                                        Sorry for the inconvenience caused.We have noted your concern.Our team will get in touch with you shortly.
                                        Regards,
                                        Bhargavi.
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