Jukaso Journeys Complaints & Reviews

Nov 18, 2017

Updated by Varun@1321 When a company's highly paid staff & master of this trade cant provide complete information, that clearly indicates how many members you must be sending across on Holidays .

Below is the clear lack example where the lack information provided to us as customer : After making a cancelation within the 10 working days while I purchased the membership . Your team is considering this case in recession cancellation & After waiting & reminding for long time Your company re-paying 63000/- out of Rs.90000/- that too with a PDC of March 2018 i.e almost 6months from today .
Is this the companies policy to charge the payment instantly & if it come to re-pay, you will do such harassments with your customers .

Sorry I would not accept this PDC as I need current dated cheque & that too with the complete charges & Addition of the interest of this duration & harassment made to me .

Below is the example of mail communication done with the team FYR :
Hi Varun Mudgil,
Greetings !!!
This is in reference to your trail mail.We would like to inform you that your refund cheque is ready please collect your refund cheque our Guragon office Monday to Friday

Thanks & Regarrds

Ashwin Sagar

Sr. Executive - Member Relations

I.T. Composite Towers, 1, I.D.C.

Mehrauli Road, Gurgaon - 122001

Number : [protected]| E-Mail- [protected]@jukasojourneys.com

On Wed, Nov 8 at 6:08 PM, Varun Mudgil <[protected]@hotmail.com> wrote:
Dear Ashwin,
What is estimated time for payment cheque to be ready?
Rgrds,
Varun

[protected][protected][protected][protected]

From: Retention <[protected]@jukasojourneys.com>
Sent: Wednesday, November 1, 2017 2:42 PM
To: 'Varun Mudgil'
Cc: [protected]@jukasojourneys.com; 'Retention'
Subject: RE: Request for cancellation of Member ship Wide : Membership ID 70294

Dear sir
Greetings !!!
This is in reference to your trail mail, We would like to inform you that we have forwarded your case to accounts department when your cheque will be prepared we will intimate you

Thanks & Regarrds
Ashwin Sagar
Sr. Executive - Member Relations
I.T. Composite Towers, 1, I.D.C.
Mehrauli Road, Gurgaon - 122001
Number : [protected]| E-Mail- [[protected]@jukasojourneys.com][protected]@jukasojourneys.com
From: Varun Mudgil [mailto:[protected]@hotmail.com]
Sent: Wednesday, November 01, 2017 12:58 PM
To: Retention
Cc: [protected]@jukasojourneys.com
Subject: Re: Request for cancellation of Member ship Wide : Membership ID 70294
Hi Ashwin,
As discussed awaiting your confirmation o below mail ?
rgrds,
Varun
From: Varun Mudgil <[protected]@hotmail.com>
Sent: Saturday, October 28, 2017 3:59 PM
To: Retention
Cc: [protected]@jukasojourneys.com
Subject: Re: Request for cancellation of Member ship Wide : Membership ID 70294
Hi Ashwin,
A Gentle Reminder !!!
Rgrds,
Varun
From: Varun Mudgil <[protected]@hotmail.com>
Sent: Tuesday, October 24, 2017 4:02 PM
To: Retention
Cc: [protected]@jukasojourneys.com
Subject: Re: Request for cancellation of Member ship Wide : Membership ID 70294
Hi Ashwin,
As per our telecom yesterday awaiting your revert on mail ?
rgrds,
Varun
From: Varun Mudgil <[protected]@hotmail.com>
Sent: Tuesday, October 17, 2017 12:18 PM
To: Retention
Cc: [protected]@jukasojourneys.com
Subject: Re: Request for cancellation of Member ship Wide : Membership ID 70294
Dear Ashwin,
What will be the Mode of payment & by when is it expected ?
Do revert on my very small query as below?
What is this deduction Rs.5000/ ? Can you explain ? Has your company fulfilled it on time of 90 days since I made a cancelation request ? Will I be paid a interest on the amount of the period which is delayed more than 90 days ?
Regards,
Varun

From: Retention <[protected]@jukasojourneys.com>
Sent: Tuesday, October 17, 2017 11:35 AM
To: 'Varun Mudgil'
Cc: [protected]@jukasojourneys.com; 'Retention'
Subject: RE: Request for cancellation of Member ship Wide : Membership ID 70294

Dear sir

Greetings !!!

This is in reference to your trail mail, We would like to inform you that amount will be refunded you after deduction of Rs.5000 + taxes

Thanks & Regarrds

Ashwin Sagar

Sr. Executive - Member Relations

I.T. Composite Towers, 1, I.D.C.

Mehrauli Road, Gurgaon - 122001

Number : [protected]| E-Mail- [[protected]@jukasojourneys.com][protected]@jukasojourneys.com

From: Varun Mudgil [mailto:[protected]@hotmail.com]
Sent: Tuesday, October 17, 2017 11:14 AM
To: Retention
Cc: [protected]@jukasojourneys.com
Subject: Re: Request for cancellation of Member ship Wide : Membership ID 70294
Dear Ashwin,
As discussed with you team member & covered on separate mail as well can you cover the amount of refund which is under process ?
Rgrds,
Varun
From: Retention <[protected]@jukasojourneys.com>
Sent: Tuesday, October 17, 2017 11:07 AM
To: 'Varun Mudgil'
Cc: [protected]@jukasojourneys.com; [protected]@jukasojourneys.com
Subject: RE: Request for cancellation of Member ship Wide : Membership ID 70294
Dear sir
Greetings !!!
This is in reference to your trail mail, We would like to inform you that company will consider your case as a recession cancellation your refund is under process .
From: Varun Mudgil [mailto:[protected]@hotmail.com]
Sent: Monday, August 14, 2017 3:58 PM
To: [protected]@jukasojourneys.com
Subject: Re: Request for cancellation of Member ship Wide : Membership ID 70294
Reminder !!!
From: Varun Mudgil <[protected]@hotmail.com>
Sent: Thursday, July 27, 2017 10:39 AM
To: [protected]@jukasojourneys.com
Subject: Re: Request for cancellation of Member ship Wide : Membership ID 70294
Dear Sir/Madam,
Can anyone update on the below request of cancellation wide Membership ID 70294 ?
Regards,
Varun
From: Varun Mudgil <[protected]@hotmail.com>
Sent: Wednesday, May 17, 2017 1:17 PM
To: [protected]@jukasojourneys.com
Subject: Request for cancellation of Member ship Wide : Membership ID 70294
Dear Sir/Madam,
It was very nice to meet you n your staff at the meeting on 13th May .
There is a request to cancel the membership wide Membership ID 70294 which we purchased from your executive Mr. Sanjeev Saxena & Akanksha in our meeting .

I am ready to return all your gifts & gift hamper provided by them .
Pls feel forward to call me for the feedback regarding the cancellation of this membership .
I will be looking forward for the positive response ASAP .
Regards
Varun Mudgil

Oct 11, 2017

Updated by 772017 Please solve this problem and refunded my amount as early as possible

Oct 06, 2017

Updated by mukeshshobha Plz help to resolve my problem I cant take any service by them and I don't want to give my hard earned money to this ford company.

Oct 06, 2017

Updated by mukeshshobha Can you please take appropriate action against them.

Dec 02, 2017

Updated by samadhossain I have lodged a cancellation request on 22 Aug and already 90 days over, but did not got the refund amount. It means the company does not respect its own clauses 8.5. After repeated call / mail did not got confirmation and if get response over phone, that will be: we will contact within 48h, which never come. I have informed/explained all your drama to Mr. Arvind Kejriwal (Dehi chief minister) as well as to the prime minister. I am requesting all (who has been cheated by this company) to make a forum or directly write to prime minister / chief minister regarding the issue, explain detail and request to take action. I have done it, got positive response, if we all can do this then easily we can black list the company. Its necessary to the company / management.

I am talking to lawyers and going to take court action.

I am requesting all to write Delhi Chief Minister and Prime Minister (PMO office). Higher number of complaint regarding same issue definitely will make an impact.

Its surprising that, you will not find good review about the company. When we are trying to see a corruption free society, people like you are operating unethical business from Delhi. Is it your business model Mr. Rajiv Khanna? Our money do not have any value?
Sk samad hossain
Travel id: 173485
Contract id: 89669

Sep 19, 2017

Updated by Harmanpreet Singh Kripa Shankar Pandey, was the main person to attend and forge the people around. He also stop receiving calls after cheating the money.

Sep 16, 2017

Updated by Sneha Grover Dear Sir,
Please call back to me as I am trying to confirm my booking for Goa resort in the month of November 2017. I tried your Toll-Free number many times but no one is picking up calls. please get back to me as early as possible cause I have to manage some other things too for my trip to Goa. Do you have some arrangement for my Pet Dog too or we have to arrange something for him.
My details are
Traveller id: 99612
Contract id: 19931
Name: Sneha Grove

Sep 19, 2017

Updated by monalvishal Issue not resolved yet. They mark it as resolved to improve their customer satisfaction percentage. They are fraud big fraud...

Dec 25, 2020

Updated by deepali786 I have received the offer letter from Accenture but I am not able to see the offer letter in the portal. I can see my previous CID not the current CID. My current CID is :C8875886

Sep 10, 2017

Updated by AXSatya Many times, I tried to reach customer care. But customer care will never pick my calls. Please find the attached E-mail thread with Jukaso Journeys in 5 split files.

Oct 03, 2017

Updated by AXSatya I have not received any response from Jukaso journeys till now. Can you please guide me, to get my money back.

Oct 07, 2017

Updated by AXSatya Dear Sir / Madam,

Thanks for the update. I have submitted all the required documents to cancel my contract, 3 months back. I have not received any response, on which date / tentative date, to get my money back till now. Please let me know, when can I receive my money back. Please let me know, if you need any more information from me, regarding cancellation documents.

Best Regards,
Satyanarayana.K

Nov 24, 2017

Updated by AXSatya Dear Consumer Complaints,

Please let me know, whether can I get my money (Rs. 35, 000/-) back from Jukaso.

I sent the following below email to Jukaso today.

The following are the details
Jukaso means Journeys by Jukaso

11th June 2017 discussion between 5:00 to 8:00 pm
Reached venue and convinced with venue manager Srikanth information and paid Rs. 72, 000/- for 5 years contract using my ICICI bank credit card.
During discussion Srikanth Informed me that, In Kukatpally bus stand, Talwalkar branch is available.
Along with Journey services, Free Spa coupons will be provided to Applicant and Co-applicant for each month (5years), during the contract period.
After amount paid, no receipt was provided by Jukaso to me.
My Signatures was taken in the contract Agreement, but no one signed from your company Jukaso.
After paying Rs. 72, 000/- One call came to my mobile from your organization Jukaso, your venue manager has taken my mobile and picked and answered the call. I don’t know, what he has answered.
I am in assumption, venue manager (Sreekanth) is from Jukaso.

14th June 2017 discussion:
Keeping in mind with little doubt in mind, I have not received any receipt and no signature from Jukaso, I approached the venue manager for cancellation for the contract agreement.
He introduced me to another person, saying that Abdul Kaleem is from Jukaso. Abdul convinced me that, if it is cancellation, It will take many months to get money back. So suggested me to downgrade the contract from 5 years to 3 years, so that I will receive Rs. 32, 000/- by 14th June 2017 or max by 15th June 2017. Abdul has taken signature from me for downgrade, but they have not given any acknowledgment for the same.
I have not received any amount on either 14th or 15th June 2017.
I called to Srikanth and Abul many times, but not received any amount till 17th June 2017.

17th June 2017 discussion:
I reached venue manager Srikanth at venue, but no use.
I called several times to customer care in front of the venue manager Srikanth, no one is picking my call. When I check with Srikanth, he informed me, customer care will not pick the calls. Don’t worry, I will help you, whenever you are travelling.
Slowly increasing doubts in my mind about the company Jukaso, as I don’t have any proofs from Jukaso. Since no one has signed on any documents from Jukaso.
Now I have verified about Talwalkar in Kukatpally bus stand. There is no such branch at Kukatpally bus stand.
I found one branch of Talwalkar in KPHB inside, and there is no Spa available in Talwalkar.
I realized, I am going to be cheated by the company Jukaso.

18th June 2017:
I gone through the contract agreement, is there anything information written regarding cancellation. I found cancellation information saying that, cancellation of contract can be sent within 10 days, so that Rs. 5, 000/- will be deducted and the remaining amount of payment will be paid back.
I scanned all the required documents on Sunday.

19th June 2017:
I sent all the required documents (around 20 pages) by speed post to Journeys by Jukaso as mentioned in the contract agreement.

20th June 2017:
After receiving my e-mail by Jukaso on 19th June 2017 regarding cancellation, Rs. 32, 000/- was deposited by Jukaso in my ICICI bank account on 20th June 2017. But I have already submitted for the cancellation of the contract by keeping in mind, all the promised information by Srikanth went falls. And I have not received any e-mail or phone call saying that, Jukaso is downgrading my contract.

In the month of June and July, I am not aware of about Consumer complaints web site. Before complaint, I have not received any calls / emails from Jukaso.
Once I raised a complaint in Consumer complaints, I am receiving calls from Jukaso to convenience me to utilize their services. And sending e-mails in such a way that, I am going to be convinced.
Please don’t use your drafting intelligence saying that, I am going to utilize your services.
After looking the above falls statements by your venue manager and not picking the calls by customer care, how can I plan my holiday vacations. I don’t want to make my family in trouble.
I am not at all convincing for your calls / emails and please arrange me the balance amount of Rs. 35, 000/- to me as soon as possible.