KFC India Complaints & Reviews

On 21st of november 2021 i made a payment for order online with kfc, i made the payment through paytm . The payment was deducted from my bank and the order was not confirmed . I contacted customer care and was advised to mail “kfc.[protected]@sapphorefoods.in” regarding the same . I am still waiting for my refund as whenever i try to contact the store they tell me to wait. I have attached the screenshot for the payment deducted from my paytm...

I had tried to place order through online and made payments through Paytm for RS.809.99.The order amount has been deducted from my Paytm wallet but the order was not placed due to technical issues. A screenshot of the transaction is attached for your reference. please do the needful to refund the money at the earliest

Today I order kfc kitchen from Swiggy. That Swiggy order No is[protected]. Chicken not cleaned properly. Hot wings is full of chicken hair

At KFC Mangalore (CITY CENTER MALL)on 3rd December 2021 around 7pm I ordered 4 pieces of crispy chicken. They served me rotten /spoiled chicken with very bad smells. I think it was old stock. I returned the item then she had given fresh . Very bad experience from International brand .

I have ordered food items in KFC app via Guest login and made a payment(Rs.1128.03/-) to KFC through Phonepe UPI...In Phonepe transaction was successfully completed but coming to KFC app transaction declined due to technical error. Now the thing is amount got debited from my account & successfully credited to merchant's account successfully under UTR[protected]...Could you please check & get my amount back....

I ordered Large popcorn and Classic Chicken Zingers and a Dip from KFC, Sec 8 Chandigarh. Instead of Large POPCORN, I received a box full of shredded cornflour. In my burger, there we no sauce, no mayonnaise, it was a plain chicken piece and some vegetables shredded on top of it.

I will never visit this branch again and want KFC to take action against them. The prices of KFC are high and we pay it because of the tasty food we get from KFC, this restaurant has made me hate this food now.

Asked some extra spice but denied. When I asked about the same the concerned replied saying that they cannot provide extra spice powder because the company rules donot permit them to. I don't understand what kind of company do not permit to serve the customer needs which they are capable of

I got food poisoned after eating burgers from KFC in OMR. I am suffering for the third day.

I was ordering online from the KFC website.
I did the payment using Paytm UPI and money got deducted, but the order did not get placed.
I want my money refunded.

Payment confirmation proof attached for reference

Hello sir
I m your regular costumer, but today your kfc is too disappointed to me and 10 year old son actually today I have order 12 Pease boneless straps and in this oder your man drop too much masala, for my knowledge in this order is plan without any masala, this kfc take for my kids ..
Sorry but your market and my time, money and my son hunger I'm all loose...

Sir I have order a 12 peace boneless ..
And in my oder with masala ...
I think 12 peace boneless straps is without any masala

I went to chempapeta krc branch but they are not allowed me to use could please help me

I have visited a kfc in redhills galaxy mall
I complaining more than four times about this branch

On 29/Nov/21 I visited redhills branch they treated me like some jerk they did not provide what customer ask

That particular branch destroying your reputation so kindly check whether everything is ok

I'm not the one who make this complaint I spoked to my friends all are fells the same and I saw a review also

I think this is my fifth complaint but don't worry here after I never visit kfc and also I'm not recommend to any one

I ordered on KFC but my order was cancel and I done my payment with UPI so my refund was stuck in KFC 12/03/2021 to still
My TRX I'd is[protected] please help me for
My payment release otherwise I will need to go to the court.
My paytm payment I'd is [protected]

Yesterday[protected], I had a bitter experience in your kfc restaurant in asilmetta branch, opp RTC complex road, Visakhapatnam, Andhra Pradesh.
Order number: 1378
I entered into that restaurant at 6:45 pm with my 2 kids. I made them sit in the upstairs and came to down stairs to order for one large chicken pop corn and one large French fries. The person who took my order is such a reckless fellow that he didn’t asked me whether it is take -away or dine -in. I also don’t know the process as this is the first time I got into kfc. ( I usually order it in swiggy). After 15 minutes, I took my stuff in the counter in a cover. I went upstairs and to my surprise, all the people who were dining have some trays and eating in it. When I asked the cleaning person regarding this, he carelessly replied that its my fault that I have to say dine-in in the counter. ( actually, it is your kfc people who have to ask the customer whether they opt for dine-in or take – away). Then I asked him to call the manager. He rejected to bring a tray for me and also didn’t called the manager.
So, I cut the paper cover and made it into a sheet, poured the stuff on to it and made my children eat like that. Attached are the photo and video.
Then, I told him that I will complain it to higher authorities through mail and I don’t like shouting like mass people. Then, he told to some lady employee and she brought that tray. But, I deliberately didn’t used that tray through out my stay in that restaurant.
I felt humiliated, which I think no other customer who enters your kfc restaurant should face.
You can check the series of events in the cc camera.
Please don’t consider each and every customer as repeated customers and they know every minute details. New customers like me will also visit sometimes.
Please train your staff in every minute detail as this matters more. Simple communication skills will do.
I don’t need your apologies ( as u corporate people usually utter “ sorry for the inconvenience”, etc etc dialogues). But I wish you will take necessary action on the staff who are responsible for this incident, so that remaining staff will never repeat such type of mistakes.

Hello Authorities

My name is Sujith and am an honest customer since 15 years with KFC, On 27th evening I ordered a classic zinger box which got delayed more than 7 mins and as per the rules and norms I received a message quoted u will b served with a free Chicken which I went to claim the Shift Manager replied it would be an system error, the check No of my order is 19752, again on the next with the same issue I enquired to...

Ordered from KFC City Center 2 Kolkata block C city today at 19.19 hours . Billed amount 683 for 1 popcorn (large), 1 chicken zinger combo and 1 burger (178 inr) as take away but delivery person didn't give 1 burger which I found while reaching home. Need refund of this amount of 1 burger that was not delivered but billed for 178 at the earliest. Also, would appreciate if such staff are getting punished to avoid such issue in future

I ordered 2veg ricebowl on 7:00 pm. now its 8:30pm it didn't delivered yet. and we tried to talk with customer service but they didnt any respond

Hello,

I placed and order from kfc online and I paid with Paytm upi but the order was not placed. The money was deducted from my account. Kindly see the screen shots. I called customer care and it was not easy to get in touch with them. One of them after listening to my complaint kept my call on hold for 10 mins and disconnected. The other guy said he raised the comlaint and wait for 12 to 15 days. Seriously being an MNC why is tour service so bad. After paying there was no confirmation or anything the website just lost connection and it is not from my side as I have 150 Mbps connection.

Kindly see this through. Feels like I am being cheated.

Sauce was not given with the order and the rate was too high than before