KFC India Complaints & Reviews

Address: kfc moradabad

What is the kfc order cancel or refund policy
I placed an order kfc moradabad but some problome order has been canceled by call but recived any refund or not show any contact number & email on kfc website

Aug 7, 2021

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KFC India Customer Care

from Mumbai, Maharashtra

Jun 18, 2020

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Sorry to have disappointed you. Please share your feedback on [protected]@yum.com. We will connect back shortly.

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I ordered fron kfc's mobile app using net banking at 5:08 pm on 15th june 2019. The amount was deducted from my account but the order was never recieved. I tried reaching out to them using the feedback page but it was no use. I have attached the screenshot of the amount being deducted.

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I have order bucket chicken on kfc chennai through on online on 29 may 2020. After my order they call me from chennai selaiyur branch they told we can’t deliver your. Then they told me their cancelling my order and the amount willlbe refund to your account. Still now i didn’t get the refund amount. My order no is 8439

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Aug 7, 2021

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KFC India Customer Care

from Mumbai, Maharashtra

Jun 16, 2020

Verified Support

Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.

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Hi,

I placed an online order through the kfc website and payed successfully via paytm (Order id:[protected]. However, i have not received my order. All the numbers listed for delivery are not reachable or unanswered (I called[protected] and[protected].

My location is gurgaon/gurugram.

It's absurd that such a large company is providing such a bad service. At least answer the phone.

Now i need an email confirmation of payment from you so that i can get a transaction reversal fro paytm.

Please provide a working contact number or email here, so i can talk to you.

Thanks.

Aug 10, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jun 13, 2020

KFC India Customer Care's response Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.

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Payment done by Google pay but order not placed on KFC application . My transaction ID SHD[protected] . customer care not picking phone .

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Aug 7, 2021

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KFC India Customer Care

from Mumbai, Maharashtra

Jun 12, 2020

Verified Support

Hi Sufi, this should not have happened. Please help us share your concern on [protected]@yum.com and we will look into it.

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I placed an order with kfc on jan 1 2020 at 8.50 pm ist. Post 30 to 40 minutes, the store at selaiyur called me and said that the order will take time, then suddenly after 11 pm i received call from the store saying they will not be able to deliver it for the day. I asked them to cancel the order. They told they will do it. Even after six months of follow-up, i am yet to get the refund for my order, neither do i get email response when i ask for the refund. Not sure what is stopping the from refunding the amount.

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Address: 17/D153,Balaji Street,Alagappan Nagar, Madurai-625003

I have placed a order through upi but i experienced really frustrated moment were in my account required amount is debited but order was not confirmed, i used bhim app. On calling kfc 33994444 they said they will be refunding within 24hrs or else to contact them again. I want assurance for my money. Please check this problem and solve. I have uploaded the picture of the transaction approval. I do not want to get into trouble again and i want my money back.

+1 photos

Jun 9, 2020

Complaint marked as Resolved

They have refunded with one phone call

KFC India customer support has been notified about the posted complaint.

Jun 08, 2020

Updated by Mouleeswaran .R I also got these two sms at that time of payment but my order is not confirmed why?!
I want them to rectify my problem as soon as possible

Verified Support

Jun 16, 2020

KFC India Customer Care's response Your feedback is truly important for us as it will help us grow and provide a better experience. We’re always looking to improve, so we welcome you to share this feedback here: [protected]@yum.com.

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Kfc
6 june2020 को मैने kfc के app से आर्डर बुक किया ।पेमेंट हो गई लेकिन आर्डर प्लेसड नही हुआ ।
मेरा रिफंड भी नही आया ।

Kfc
On 6 june2020 i booked an order from kfc's app. Payment was made but order was not placed.
My refund also did not come.

+1 photos

Aug 7, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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KFC India Customer Care

from Mumbai, Maharashtra

Jun 8, 2020

Verified Support

Apologies! Our first priority is that our customers have a great experience. Request you to share your feedback on [protected]@yum.com. We'll connect with you shortly.

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Website: online.kfc.co.in/home

The transaction of inr 529 was done via phonepe switch for the kfc app where the transaction failed in kfc but the same is reflected as successful in phonepe. Kfc is supposed to mark this transaction as failed. The transaction happened on 16-mar-2020 but the support team is still not able to process the refund even after more than 80 days of the occurrence of this issue. The response what i get everytime when i follow up on email is that the team is looking into it. I never received a follow up call from the kfc team for an update or to further enquire about the issue. I have all the required documentation on the issue but i really dont understand is why the support team is not helping on this regard. Support emails : [protected]@yum.com
Kfcindia. [protected]@yum.com

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I ordered from kfc's app on 06 june 2020. When i went to the payment page to book the item of my choice, i took the option o[censored]pi payment in it. Payment has been made from my bank but nothing is showing on kfc app. No message came from kfc. What to do now. Was hungry so thought to take something from kfc but my first experience turned out to be very useless. Now the money will not come. But never forget to go to the kfc app. Never let me...

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The food i ordered was stale and the chicken was smelling bad....

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I placed an order through KFC app on 3rd june 2020.an amount of 1180/- is deducted from my account but order is not placed.i enquired about it through nearest KFC store[ KFC restaurant, Kollam, Kerala].they said they didnt know anything about it.so i contacted kfc with a number 33994444 [got it from app].they saying that they are not connected to these stores.i waited nearly of about 2 hours in front of KFC store and gone back to home with empty handed and highly irritated.
i called that number with trivandrum code also.they are also saying that they dont have any information.is my money vanishes in this lockdown?

+3 photos

Aug 7, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2020

KFC India Customer Care's response Hi Haris, we are concerned to hear this. Kindly drop in your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you regarding your issue.

Jun 06, 2020

Updated by Haris H which mail id?...where to sent all these details..please give the email id

Verified Support

Jun 11, 2020

KFC India Customer Care's response Hi Haris, please share the requested details on [protected]@yum.com. We will surely have our team connect with you at the earliest.

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Address: Genexx valley tower 17/4d kolkata 700104

I have ordered food through swiggy from KFC behala branch (order source SWIGGY[protected]) On 28/5/20 for an in house party of my Daughter. Unfortunately I found one item was missing, Large popcorn with medium fries which was most popular dish for our family. The pack was sealed and there was no question of tampering. I tried to contact both swiggy and kfc but not getting through. I did chat with swiggy and raised the issue. I am totally disappointed. I cant imagine such issues with KFC. I have a doubt on kfc staff at Behala branch.
I want proper justice immediately. My no [protected]/email [protected]@outlook.com

+2 photos

Aug 9, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

May 30, 2020

KFC India Customer Care's response Hi Tanish,

Your feedback is truly important for us as it will help us grow and provide a better experience. We’re always looking to improve, so we welcome you to share this feedback here: [protected]@yum.com.

Regards,
KFC India

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Address: shop no TC 2/3604 sree dhanya,kesavadasapuram,thiruvananthapuram,kerala 695011

Today march 28 2020 at 2:38pm myself go to the kfc hub trivandrum pattom (kerala), while using the application kfc india but the cash payment was done through paytm portal. As usual my bank balance had deducted with 599 and i got a message from paytm.unless there is no other confirmation mail or messages aren't arrived from kfc.several times I were asked about my order but the reply was same there is no other confirmation arrived. Unfortunately i nearly wait around 1hr for picking my order but they never get the confirmation. I dont know what the hell was going on. Then i left the store without having my lunch. Im attaching the amount has deducted from my account below. I need the refund of 599 immediately or else i have to go for the consumerport for these kind of cheating. Feeling highly irritated. tried to call your few fake toll free numbers all are does not exist.here I'm attaching my reference number that produced from paytm also attaching an image for a cross verification.
reference number :[protected]
mobile number :[protected]

+2 photos

KFC India customer support has been notified about the posted complaint.

Verified Support

May 30, 2020

KFC India Customer Care's response Hi Rahul,

Your feedback is truly important for us as it will help us grow and provide a better experience. We’re always looking to improve, so we welcome you to share this feedback here: [protected]@yum.com.

Regards,
KFC India

Jul 23, 2020

Updated by Rahul Ga issue was resolved.thanks to kfc and consumer complaints

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I tried to place order using kfc app for Classic Chicken Zinger Combo and 2 Pc Hot & Crispy Chicken on 25 may 2020 @ 03:44 pm for rs. 423.25/- (With Free Delivery Option) and proceed with online payment option using PAYTM, I paid amount using PAYTM, following which the amount was debited from my account but i never reflected in my kfc app account neither i received any order or message or email for order placement.

Payment Made to KFC India
Order ID[protected]

Paytm Wallet Txn ID : [protected]

Amount Debited: Rs. 423.25 /-

Personal Details
Name - Rohit Choudhary
Ph - [protected]
Email - [protected]@yahoo.com

+2 photos

KFC India customer support has been notified about the posted complaint.

May 25, 2020

Updated by Rohit Choudhary 17 I tried calling everywhere to know the status of my order but all their customer no. has been disconnected. What kind of service are they giving where we cannot contact anyone when needed. I wasted my 1 hr trying to find out what happened to my order but cannot contact anyone.

Verified Support

May 28, 2020

KFC India Customer Care's response Hi Rohit, please share your concern on [protected]@yum.com and we will look into it.

Verified Support

May 30, 2020

KFC India Customer Care's response Hi Rohit,

Your feedback is truly important for us as it will help us grow and provide a better experience. We’re always looking to improve, so we welcome you to share this feedback here: [protected]@yum.com.

Regards,
KFC India

Jun 09, 2020

Updated by Rohit Choudhary 17 HI

Your email i.d is showing like this "[protected]@yum.com". How am i suppose to share concern/feedback with you if i can't mail you.

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Rahul Ga

May 28, 2020

Today march 28 2020 at 2:38pm myself go to the kfc hub trivandrum pattom (kerala), while using the application kfc india but the cash payment was done through paytm portal. As usual my bank balance had deducted with 599 and i got a message from paytm.unless there is no other confirmation mail or messages aren't arrived from kfc.several times I were asked about my order but the reply was same there is no other confirmation arrived. Unfortunately i nearly wait around 1hr for picking my order but they never get the confirmation. I dont know what the hell was going on. Then i left the store without having my lunch. Im attaching the amount has deducted from my account below. I need the refund of 599 immediately or else i have to go for the consumerport for these kind of cheating. Feeling highly irritated. tried to call your few fake toll free numbers all are does not exist.here I'm attaching my reference number that produced from paytm also attaching an image for a cross verification.
reference number :[protected]
mobile number :[protected]

KFC India amount debited using PAYTM but order not placed using kfc app - Comment #3687312 - Image #0

KFC India amount debited using PAYTM but order not placed using kfc app - Comment #3687312 - Image #1

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Fatma Asad

Jun 30, 2021

Today 30 June 2021 I ordered a Kfc dilivery at 9:15 pm and I have done my payment through paytm wallet . My amount of Rs 1313. is deducted from paytm wallet to “Sapphire food India private ltd. but order is not placed

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I tried to place order using kfc app for solo bucket (2 pc hot & crispy with 4 chicken strips) on 24 may 2020 @ 7:56 pm for rs. 331.50/- (After rs. 50/- app discount on my order) and proceed with online payment option using upi, i paid amount using upi, following which the amount was debited from my account but i never reflected in my kfc app account neither i received any message or email for order placement.

Transaction details:

- upi reference id:[protected]
- amount debited: rs. 331.50 /-
- payment made to: yumrestaurantindia. [protected]@hdfcbank (Upi ref no[protected].

Registered personal details:

- name: lakshay dhingra
- email: [protected]@gmail.com
- contact no.: +91- [protected]

Please find attched screen shots for the amount debited containing reference id.

+2 photos

Aug 10, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

May 25, 2020

KFC India Customer Care's response Hi Lakshay, please share your concern on [protected]@yum.com and we will look into it.

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Iswarya Raja

Jun 16, 2021

placed order using kfc app for wednesday strips bucket and one pepsi PET @ 1.45 pm for rs. 444.99/- and i paid amount using upi, amount was debited from my account but i never reflected in my kfc app account neither i received any message or email for order placement.

Transaction ID:[protected]
From : Iswarya Raja Gopal santhi
To : Yum restaurant India Pvt Ltd

amount debited using upi but order not placed using kfc app - Comment #3845576 - Image #0

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Hello i do regularly visit kfc and first time kfc sold me a old chicken. And really disappointed and i don't know why they did like this. I guess they had sold me a chicken which is kept in refrigerator during this lockdown period. Really scared and it makes me think that kfc is very bad in quality and service.
I need a responsible person from the particular outlet to contact me personally and i want to know what went wrong and i want the resolution from kfc end.
Contact me at [protected]
Arun prasad

Jul 1, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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Address: Santhome

[protected]-8511
The order is cancelled by KFC themselves but the refund was not initiated yet. I have rais3d requests in KFC feedback website also but there was no reply

Aug 13, 2021

Complaint marked as Resolved

Verified Support

Jun 05, 2020

KFC India Customer Care's response Hi Suga,

Sorry to have disappointed you. Please share your feedback on [protected]@yum.com. We will connect back shortly.

Regards,
KFC India

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Website: Kfc.co.in

I had placed an order for kfc gift card through their website on 1st dec 2019. For an amount of rs1000. The website stated will receive them on my email id. But i did not receive any. I then contacted the customer support but they kept giving excuses. Then i contacted a customer executive from their store. He had asked about the screenshot and i had sent them over. Its been over 4 months now and still it remains unsettled. I have tried numerous times but in vain. Kindly help in getting it sorted.

[protected]@gmail.com my email addeess

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Aug 8, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

May 09, 2020

KFC India Customer Care's response Hi Radhinesh, this shouldn't have happened. Kindly share your concern in detail along with your contact number, email ID, restaurant details, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely look into your concern.

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Address: Nungambakkam

Order was made via kfc app payment was deducted from my bank account but food wasn't delivered tried to contact the outlet but couldn't

KFC India Complaints & Reviews

File a complaint to KFC India

KFC India reviews & complaints page 79

order cancel refund

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The amount was deducted from my account but the order was never recieved

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Amount refunding

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online delivery order - order not delivered after successful online payment

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Payment done order not placed on KFC application

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kfc refund issues, for the order they didn't know deliver

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reg:upi payment debited the amount but no order placed

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Balance deduct from account but order not placed

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refund not yet processed - kfc india application issue

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balance debit but order is not completed

Stale food bad smelling chicken

Cash deducted but order is not placed .No more information from KFC team

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Order items not delivered

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Worst service by kfc-money was deducted from paytm and no confirmation from kfc india app

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KFC India amount debited using PAYTM but order not placed using kfc app

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amount debited using upi but order not placed using kfc app

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Sold me old chicken and wasted money

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Order Refund Not Received

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ordered online gift card through kfc website did not receive them nor the refund.

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payment deducted but food was not delivered

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