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KFC India Complaints & Reviews

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Updated: Mar 9, 2026
Complaints 2778
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513
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H
Harshb58
Aug 23, 2020
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Kfc order not delivered

I placed my kfc order no. 7449 on 23rd of august at 8.30pm and paid via paytm from kfc app but status of my order never changed and it was not delivered and surprisingly order was disappeared from app after estimated delivery time. I tried to call kfc so many times but there number was not reachable and they didnt bother to cantact me. I didn't receive my order but now i want my money back and a sincere apology from kfc for there behaviour...
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Hariharan05
Aug 23, 2020
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I made an order via kfc website and made payment thru debit card. Payment got deducted but order not placed, got a screen stating "uh-oh something went wrong" and there is no trace in website stating order placed. Then i ordered again and ended up with the same issue. Payment got deducted twice but order not placed.

I attached both the debited msgs from my bank

Need refund for both orders.
KFC India customer support has been notified about the posted complaint.
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    S
    Steve20
    Aug 22, 2020
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    Address: KFC Vadodara Central, Vadodara

    Hi!
    I ordered food worth rs.510.01 through kfc's online app for - 1 bucket of 10 pieces + 1 medium popcorn and coupon of a free chicken zinger from kfc vadodara central at 6.52 p. M.

    The amount has been deducted from my sbi credit card account as per an sms received which i am attaching herewith. But kfc denies any such order received.

    Kindly help me get the refund.

    This is the 2nd time such an issue has happened.

    Thanks & regards,
    Steven
    KFC India customer support has been notified about the posted complaint.
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      T
      Tanya Shokeen
      Aug 22, 2020
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      Resolved

      Address: unity one mall , sector 10, ohini, north delhi

      Kfc at unity one mall, rohini, sector 10, north delhi, served poor quality of chicken to me which caused me food poisoning. I am so sure because i only ate chicken in my breakfast and had lose motions. I also saw workers throwing a big polybag of stale meat in the dustbin.
      Aug 9, 2021
      Complaint marked as Resolved 
      KFC India customer support has been notified about the posted complaint.
      View replies
      Our sincere apologies for the inconvenience caused, Tanya. Please share your contact number, email ID, order ID and restaurant details on [protected]@yum.com, so that we can have our team connect with you soon.
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        K
        Khushal Singh Tilwalia
        Aug 21, 2020
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        I ordered online and my order was not placed yet the order amount was deducted from my paytm account, and i request for a refund
        KFC India customer support has been notified about the posted complaint.
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          N
          Nilisha Pany
          Aug 21, 2020
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          I had placed the order on 13th August, 2020 and I didn’t get the order because the KFC app server was down. Hence, I was informed that I shall get the refund within 4-5 days but I still haven’t received my refund
          KFC India customer support has been notified about the posted complaint.
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            A
            Achu Roy
            Aug 21, 2020
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            Address: Kfc in lulu mall, kochi

            Through kfc app, i made an order on aug13 the payment was debited from my account but the order processing failed. I visited the store and reported them but they told refund will be credited to the account but till today refund is not done.
            Tried to call the store and many customer care numbers but no response.
            Aug 9, 2021
            Complaint marked as Resolved 
            KFC India customer support has been notified about the posted complaint.
            Aug 21, 2020
            Updated by Achu Roy             No refund made till 21st august

            View replies
            Hey, we would like to review this. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference
            on [protected]@yum.com, so that our team can connect with you at the earliest.
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              S
              Sweta Ramesan
              Aug 21, 2020
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              Address: Delhi

              I ordered the same thing twice (Kfc mingles bucket) from kfc india's website.
              Both the times the payment was deducted but my orders were not accepted.
              I need a refund.
              Aug 9, 2021
              Complaint marked as Resolved 
              KFC India customer support has been notified about the posted complaint.
              View replies
              We would like to review this, Sweta. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference
              on [protected]@yum.com, so that our team can connect with you at the earliest.
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                S
                Sameer Mallik
                Aug 21, 2020
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                KFC Delivery Number For +91 [protected].. I have made an order through KFC app and made the payment but then I dint get any ... app. Please refund my money soon.
                Aug 9, 2021
                Complaint marked as Resolved 
                KFC India customer support has been notified about the posted complaint.
                View replies
                Hey Sameer, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference
                on [protected]@yum.com, so that we can assist you further with the same.
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                  M
                  Mjit
                  Aug 21, 2020
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                  Address: M3M urbana, Gurgaon

                  Kfc has not refunded my payment of missing transaction after repeated query and showing payment details. One direct while the other via paytm. The paytm got successful ordered while the former direct transaction got missing order no. No refund post 10days and still counting.
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  KFC India customer support has been notified about the posted complaint.
                  View replies
                  Hey, please help us sharing your concern in detail along with your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. These details will help us to raise your concern and provide a solution at the earliest.
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                    L
                    Lekshmivi
                    from Kollam, Kerala
                    Aug 20, 2020
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                    Resolved

                    Address: KFC

                    Hi
                    I have placed an order with kfc app and paid the amount from my paytm wallet. Amount have been successfully deducted from paytm wallet but order was not placed with kfc. I got this message from kfc soon after amount have been deducted.

                    We are trying to push your order. In case your order is not placed, order amount will be refunded within 4-5 business days

                    It's been 5 days and the amount still not credited.
                    Am attaching the screenshot from kfc app and paytm with this message.

                    Thanks & regards
                    Lekshmi Vinod
                    [protected]@gmail.com
                    Aug 20, 2020
                    Complaint marked as Resolved 
                    Got refund
                    KFC India customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 21, 2020
                    KFC India Customer Care's response                     Hi Lekshmivi, we are glad to know that your concern has been addressed. Feel free to connect with us in case you require any other assistance. Have a great day :)
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                      V
                      vikash_kr
                      Aug 19, 2020
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                      Resolved

                      Hi,
                      I ordered from kfc web with order details below. Payment successful done through paytm and order confirmation also received over mail. But even after 1.5 hrs and 3 times following up, i never recieved my order. Finally i had to cancel that order and now i am just wondering if refund will be provided on time or not.

                      Order no[protected]-0234
                      Nearby outlet : kfc indirapuram (Ghaziabad)
                      Aug 11, 2021
                      Complaint marked as Resolved 
                      KFC India customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 21, 2020
                      KFC India Customer Care's response                       We would like to review this, Vikash. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com so that our team can connect with you at the earliest.
                      View replies
                      @KFC...First of all, there is no email id to share the details with. Its showing up as [protected].

                      Secondly, if you check the attached images, you will have all the required details already present.
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                        S
                        [email protected]
                        Aug 17, 2020
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                        Resolved

                        I have made an order through KFC app and made the payment but then I dint get any confirmation about the order nor I got the food.
                        UPI ref ID[protected]
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        KFC India customer support has been notified about the posted complaint.
                        View replies
                        Hey Sneha, we'll get it checked. Please share your contact number, order ID, restaurant name and location, transaction ID, & mode of payment via [protected]@yum.com so that our team can connect with you regarding your concern. 
                        Reply
                        [email protected]'s [Complaint's author] reply, Aug 18, 2020
                        Your email ID is protected. Please send an email where I can reply back
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                          A
                          Arpitakundu
                          Aug 16, 2020
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                          Address: Kolkata, Shyambazar

                          I had ordered kfc through kfc India app. I paid by Paytm. But KFC said they didn't receive any order and I didn't get my order as well as money back. This is kolkata Shyambazar Kfc store. My order Id is[protected].
                          KFC India customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 17, 2020
                          KFC India Customer Care's response                           We would like to review this, Arpita. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that our team can connect with you at the earliest.
                          Aug 18, 2020
                          Updated by Arpitakundu                           you have given an email I'd which is protected. How to send the details? Are you making people fool. Send proper email I'd.
                          View replies
                          What is email I'd? As it is showing [protected]. How to see this? And if you are not providing email I'd.. Where to send this details. Are you making people fool? Give proper email I'd.
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                            S
                            swatiskumar93
                            Aug 16, 2020
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                            Dear team,

                            I have placed the order with order id [protected] but the pepsi is missing from the item. Already enquired this to delivery boy but he also said that pepsi is missing. I'm very disappointed with the service.
                            KFC India customer support has been notified about the posted complaint.
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                            We would like to review this, Swati. Please share your contact number, email ID, order ID and restaurant details on [protected]@yum.com, so that our team can connect with you at the earliest.
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                              S
                              Shweta Negii
                              Aug 15, 2020
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                              Hi,
                              I am attaching the screenshot of my order.
                              I haven't received the order and kindly assist me with the refund
                              KFC India customer support has been notified about the posted complaint.
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                              We are concerned to hear this, Shweta. Please share your contact number, email ID, order ID and restaurant details on [protected]@yum.com and our team will surely assist you regarding your issue.
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                                L
                                LakshmiAlakianambi
                                Aug 14, 2020
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                                Address: Shop No 10/4, Thaha Plaza, S Bypass Rd, Vannarpet, Tirunelveli, Tamil Nadu 627003

                                I am from tirunelveli location (Tamilnadu). I have placed order on yesterday (Aug 13, 2020) at 12.35 pm worth rs.281.50. Money also got deducted from my payatm account. But i didnt receive this order. I have ordered through kfc app. Please refund my money soon. Hate this kfc online delivery. Cheating people by taking this money without delivery
                                KFC India customer support has been notified about the posted complaint.
                                View replies
                                How long will it take to refund my money?
                                Reply
                                Our apologies for the inconvenience caused, Lakshmi. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We will surely assist you with your refund.
                                Reply
                                Not able to send mail to this mail id [protected]@yum.com. It is showing as protected. How to see this valid mail id, so that I can send you the details
                                Reply
                                Order ID[protected]
                                Order amount - Rs.281.50
                                Transaction ID - [protected]
                                Date - 13 Aug 2020, 12.35 PM
                                Mode of payment - Transaction through Paytm
                                Restaurant detail - KFC, Shop No: 10/4, Thaha Plaza, South Bypass Rd, Vannarpet, Tirunelveli, Tmail Nadu - 627003

                                Attaching screenshot of the orders and transaction
                                Reply
                                My Mail I'd is [protected]@gmail.com
                                Contact Number is : [protected]
                                Reply
                                Hello Team, It's been almost 10 days. I didn't receive my money back. Could you please let know how long will it take to refund my amount. I have posted all the required details with screenshot of order and payment. What else you need. Are you waiting for any other details. Worst customer care service you have. I am asking my amount only not yours.. Try to refund it asap.
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                                  L
                                  LakshmiAlakianambi
                                  Aug 14, 2020
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                                  Address: Shop No 10/4, Thaha Plaza, S Bypass Rd, Vannarpet, Tirunelveli, Tamil Nadu 627003

                                  I am from tirunelveli location (Tamilnadu). I have placed order on yesterday (Aug 13, 2020) at 12.35 pm worth rs.281.50. Money also got deducted from my payatm account. But i didnt receive this order. I have ordered through kfc app. Let me know if you need any other clarifications.

                                  Please refund my amount
                                  KFC India customer support has been notified about the posted complaint.
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                                    A
                                    ADARSH_p
                                    Aug 13, 2020
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                                    Resolved

                                    Address: anayara, trivandrum

                                    I MADE ONLINE PAYMENT OF RS.785/- ON 13.08.2020 AT AROUND 5.30 PM FOR AN ONLINE ORDER MADE IN MY COMPUTER IN https://online.kfc.co.in FROM M HONE NUMBER LOGIN : [protected]. THE AMOUNT HAS BEEN DEDUCTED FROM MY BANK ACCOUNT. BUT THE ORDER HAS BEEN FAILED. SO KINDLY MADE ARRANGE TO REFUND THE AMOUNT FROM YOUR SIDE. MY TRANSACTION DETAILS FROM BANK HAS BEEN SHOWN BELOW

                                    13-Aug[protected]Aug-2020) TO TRANSFER
                                    INB Yum Restaurants India Pri YUMRIND Payments SSBI[protected]IGAJEHEMV2 785.00

                                    MY MAIL ID :adarsh.[protected]@gmail.com
                                    Aug 9, 2021
                                    Complaint marked as Resolved 
                                    KFC India customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 17, 2020
                                    KFC India Customer Care's response                                     Hi Adarsh, we'd like to look into your issue. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com to help our team connect with you soon.
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                                      J
                                      jestinas
                                      Aug 13, 2020
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                                      Address: Benagaluru

                                      Hi,

                                      I've placed an order in KFC mobile app and the order got failed but the amount got debited from my account, usually, in this kind of cases the refund will get credited within few days, I've made the payment on 6th of august and till now there is no response from KFC team and no refund.

                                      I've made the payment through payzapp
                                      KFC India customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 17, 2020
                                      KFC India Customer Care's response                                       Hey Jestina, we'd really like to review this further. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that our team can get in touch with you regarding the same.
                                      Aug 17, 2020
                                      Updated by jestinas                                       Hi Team, the mail id got trimmed by the forum
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