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Updated: Aug 8, 2026
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H
harshu213
Oct 12, 2020
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Good evening. I placed an order on the KFC application from my mobile. I paid via UPI mode payment. Money debited but order not placed.
Attaching screenshot for your reference.
Please look into it and make the refund as soon as possible.
Payment debited from account but order was not placed.
Please help me to resolve the issue and help me to get a refund.
My contact number is [protected]/[protected].
Thanks.
Aug 7, 2021
Complaint marked as Resolved 
KFC India customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2020
KFC India Customer Care's response Hey Harsh, we'll surely help you with your concern. Request you to share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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    G
    Gangadhar Barik
    Oct 11, 2020
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    I made online order for KFC product for which I also made online payment. After getting dispatch confirmation SMS I got a call from the delivery boy that please come half way to pick up your order, it will take some time. Already an hour has been passed but no revert from KFC. Now again I got a call from the delivery boy that there is a traffic issue. Will take some time to reach and delivery.

    If you are not able to deliver them why are you taking orders. Here it is my mistake that I made the payment.
    KFC India customer support has been notified about the posted complaint.
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      V
      vatvivek
      Oct 9, 2020
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      Address: KFC RBD Raja Bazaar

      I made a delivery order on 23rd of September from KFC app and the restaurants was KFC RBD Raja Bazaar, Patna
      I received a call after an hour from them that my order will take another 2 hours to deliver so asked them what else can be done so they cancelled my order stating that i will receive my refund in some days but I have not even after 16 days.
      Aug 7, 2021
      Complaint marked as Resolved 
      KFC India customer support has been notified about the posted complaint.
      View replies
      Hi Vivek,

      This shouldn't have happened. Request you to share your concern along with the contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, our team will surely help you with the refund.

      Regards,
      KFC India
      Reply
      vatvivek's [Complaint's author] reply, Oct 14, 2020
      The email is not visible. It seems it is protected but i cant see it even after I logged in.
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        S
        Subhrajit1@
        Oct 7, 2020
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        I placed an order in kfc app through upi but the order was not placed even if the amount was deducted from my account. I had to place the order again. Thus had to pay twice.
        KFC India customer support has been notified about the posted complaint.
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          B
          Bathini Ravi Chandra
          Oct 5, 2020
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          Address: KFC, DSL Virtue Mall, Uppal Hyderabad

          Hi,

          I have visited DSL virtue mall in Uppal Hyderabad on 3rd October 2020. I went to KFC and made an order of INR 864.00. First I tried paying with my debit card of standard chartered bank. The sales person told me that the transaction is failed so, I have paid using Paytm and collected the order.

          When I checked my account I saw that INR 864.00 debited from my account towards KFC purchase which is actually failed. Today is October 5th 2020., I haven't received the refund yet.

          Request refund the INR 864.00 for the same.
          KFC India customer support has been notified about the posted complaint.
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            S
            sunny rekula
            Oct 5, 2020
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            Address: kfc kompally
            Website: online.kfc.co.in/menu

            On 24th sep i kept a order from KFC but order got cancelled and my money is debited rs798 .and i told that money will be refunded in 5 to 8 days but now 11days passed still no refund has happened and from two days they are not even replying ..the only replies i got is plz have patience our team willreach you .they are repeatedily saying this but no refund is happening

            Date of transaction 24 September
            Amount 798
            Debit card payment

            Order Number[protected]-3369

            my mail id [protected]@gmail.com
            KFC India customer support has been notified about the posted complaint.
            Verified Support
            Oct 06, 2020
            KFC India Customer Care's response             Hi Sunny,

            We'll get this checked. Please share your contact number, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com. We'll connect with you shortly.

            Regards,
            KFC India
            Oct 09, 2020
            Updated by sunny rekula             every thing you asked is mentioned above plz check properly
            Oct 09, 2020
            Updated by sunny rekula             [protected]
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              S
              Suhas Limaye
              Oct 4, 2020
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              I had placed order for Mingle BucketDe. I noticed that one item Popcorn Reg was missing from the sealed packet. Also, delivery person was very rude. May I know that how I am going to be compensated for missing item. This was my very first order with you so feeling very sad.
              KFC India customer support has been notified about the posted complaint.
              View replies
              Hi Suhas,

              We'll surely assist you with your concern. We’re always looking to improve, so we welcome you to share this feedback here: [protected]@yum.com.

              Regards,
              KFC India
              Reply
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                V
                Viraj Lad
                Oct 3, 2020
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                Address: 301 SIDDHESHWAR APARTMENT, MIRABHAYANDAR ROAD OLD GOLDEN NEST, PHAS 3 NEAR QUINS MARIY HIGH SCHOOL

                Order Numner - 5043 (Take away )
                Date - 3 /10/2020
                Store - Mira bhayander highway, Thane

                I'm a one ur regular customer but todays experience was worst. The Burger which i had recived was without lettuce in it and hardly mayonnaise... Chicken was hard to chew

                Expecting satisfactory reply on it

                Regards
                Viraj Lad
                [protected]
                KFC India customer support has been notified about the posted complaint.
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                  E
                  Ethan Proenca
                  Oct 3, 2020
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                  Address: Calangute, Goa

                  Tried to order takeaway on the KFC site twice. Both the times money was deducted but no order was placed. The order was placed today on[protected]. Total money deducted 765.01+765.01. Tried to order takeaway from KFC RBD Neelam The Grand Calangute, Goa
                  KFC India customer support has been notified about the posted complaint.
                  View replies
                  Hi Ethan,

                  Sorry to have disappointed you. Please share your feedback on [protected]@yum.com. We will connect back shortly.

                  Regards,
                  KFC India
                  Reply
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                    E
                    Ethan Proenca
                    Oct 3, 2020
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                    Address: Calangute, Goa

                    Tried to order takeaway on the KFC site twice. Both the times money was deducted but no order was placed. The order was placed today on[protected]. Total money deducted 765.01+765.01. Tried to order takeaway from KFC RBD Neelam The Grand Calangute, Goa
                    KFC India customer support has been notified about the posted complaint.
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                      A
                      amanddn14
                      Oct 3, 2020
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                      I had placed a order and amount has been successfully paid by Paytm ([protected]) and as per Paytm it has been successfully forwarded to KFC but I could not get my takeaway order at KFC Store. As per them they did not receive any order for me.

                      Payment Order Id[protected].
                      Transaction Id - [protected]

                      Kindly check and help.

                      Thanks,
                      Aman.
                      [protected]
                      KFC India customer support has been notified about the posted complaint.
                      Oct 14, 2020
                      Updated by amanddn14                       May I please have an update
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                        C
                        cmsahoo
                        from Delhi, Delhi
                        Oct 2, 2020
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                        Website: online.kfc.co.in

                        I ordered from KFC on 2nd October-2020 and also paid for the same but did not receive my order.
                        I paid 634 rupees.

                        Order Number: K241W02609 ( Bangalore)
                        KFC India customer support has been notified about the posted complaint.
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                          B
                          blueorange
                          Oct 2, 2020
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                          I paced an order of Rs. 434 on 2nd Oct at 7:41 Pm through UPI, Transaction ID is[protected], the order wasn't placed. So I tried placing again through retail net banking[protected] for same amount at 7:53 PM, similar issue was faced as account got debited for Rs. 434 but no order was placed. I haven't received any refund either for both.
                          KFC India customer support has been notified about the posted complaint.
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                            I
                            ishan indurkar
                            Oct 2, 2020
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                            I paid for kfc via bhim but once the transaction was successful and the money was debited, they showed an error and I haven't received any refund yet.
                            KFC India customer support has been notified about the posted complaint.
                            View replies
                            Dear Ishan,

                            We sincerely apologize for the inconvenience caused. Please share your contact number, restaurant details, email ID and payment reference ID on [protected]@yum.com so that we can have the relevant assist you further.

                            Regards,
                            KFC India
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                              J
                              Jai1995
                              Oct 1, 2020
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                              Address: noida

                              On 30 of sep 2020 i had ordered a meal from kfc app, money got deducted but thereafter a message comes up & says that the area from which u have ordered is not serviceable
                              KFC India customer support has been notified about the posted complaint.
                              View replies
                              Dear Jai,

                              We'll surely assist you with your refund amount. Please share your contact number, email ID, restaurant details and order ID on [protected]@yum.com so that we can assist you accordingly.

                              Regards,
                              KFC India
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                                A
                                Arun.9494
                                Sep 30, 2020
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                                Address: KFC Avinashi Road-DT 1258-1260, survey no 333, Avinashi Road, Peelamedu, Peelamedu Coimbatore.
                                Website: online.kfc.co.in

                                I have ordered a takeaway from kfc, for RS 550/- ( wednesday spcl), in website for the take away address of,

                                KFC Avinashi Road-DT
                                [protected], survey no 333, Avinashi Road, Peelamedu, Peelamedu
                                Coimbatore.

                                after payment of the amount, the order haven't get placed, but the cost deducted from the bank account.

                                please do the needful

                                regards,
                                customer name : Arun.
                                KFC India customer support has been notified about the posted complaint.
                                Sep 30, 2020
                                Updated by Arun.9494                                 update: cant able to log out of the website
                                https://online.kfc.co.in/
                                time:05:31 pm
                                Oct 08, 2020
                                Updated by Arun.9494                                 Got a messageon[protected] as,
                                'your KFC order could not be placed due to technical issues, refund has sucessfully initiated, but amount not credited.
                                todays date:8.10.2020
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                                  S
                                  Shweta Negii
                                  Sep 29, 2020
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                                  I have been waiting for the refund i have mailed you on 15th Aug 2020 I am attaching the screenshot of the mail and for the reference
                                  KFC India customer support has been notified about the posted complaint.
                                  Oct 11, 2020
                                  Updated by Shweta Negii                                   I haven’t received the amount yet it’s going be 2 months now. No update has been made regarding it and still waiting for it
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                                    P
                                    Poorvi Ranjan
                                    Sep 29, 2020
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                                    I ordered bucket meal of rs 649 on 18 th september. For some sever issues order was not placed but money was deducted from my bank account. Even after 10 days not received any refund amount. Please consider this issue and refund the amount as soon as possible.
                                    KFC India customer support has been notified about the posted complaint.
                                    View replies
                                    What about my complaint status???? Is there any progress or I will never get my refund????? Here is the proof that my money has been deducted ... No response nothing
                                    Reply
                                    Will there be any progress in my complaint or I will never get my money back which was deducted even when order was not placed... No response nothing...More than 16 days have passed no update, no contact, no progress at all...
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                                      Akshay Shewa
                                      Sep 27, 2020
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                                      Address: Siliguri
                                      Website: online.kfc.co.in

                                      When i tried placing an order at kfc india application for an item amounting to rs 434 via google pay upi, my money was deducted but the order was not placed. I need my refund and my transaction id is " upi/p2m/[protected]/yum resta/hdfc bank
                                      KFC India customer support has been notified about the posted complaint.
                                      View replies
                                      Hey Akshay, we'll surely help you with your concern. Request you to share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, so that we can assist you further with the same.
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                                        S
                                        Saniya Khalid
                                        Sep 26, 2020
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                                        Address: Baner Pune

                                        I ordered through app today at 3:04 pm but my order was not confirm also i haven’t received my amount yet kindly look through the issue and refund my amount back asap
                                        KFC India customer support has been notified about the posted complaint.
                                        View replies
                                        We'd like to look into your issue, Saniya. Please share your contact number, email ID, restaurant details, order ID, order amount, transaction ID, date, mode of payment and payment reference on [protected]@yum.com, to help our team connect with you soon.
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