Max Life Insurance Complaints & Reviews

Myself Vivek chanekar my policy no. is[protected] I have taken maxlife monthly advantage plan on 21 March 2018 and I received policy pack on 26 March 2018. According to this my free look period is upto 10 April . My problem is I want to cancel my policy and for cancellations I reach nearest maxlife branch Sadar, Nagpur and they are not initiating the cancellation process of my policy. At first they said they will definitely surrender my policy and later in the evening they called me to inform me that they cannot surrender it and that it's not in thier hand . . Its been 5 day I am daily going to Sadar branch nagpur and people in the branch they are not cooperating with me . Sir please help me out to cancel my policy within 10th of April 2018.
Also I have not used this policy to claim any rebate in my income tax. I have submitted all the required documents namely handwritten application, cancelled cheque, self attested adhaar card Xerox and policy pack. I request you to look into this matter as soon as possible.
Thank you.

Hi,
My policy premium amount was auto debited from my credit card without my authorization. When i called customer care, they told me that i opted that option during my last payment. But i am 100% sure that i didn't select that option during my last payment. This is unprofessional and cheating the customers. I am planning to go to consumer court.

Hi maxwel life insurance...
This is mr. Duraisamy.. I took policy in your concern in the year of april 1st 2017... I paid a 1st year premium amount rs.16299. Now its a time to pay a next premium amount... I am farmer. Due to some financial situation i need to quit tiz policy and i am requesting you to refund my amount which i paid in the last year... Even. I dont know english... Tiz doc was typed by my daughter... Plz dnt cheat us... I am not asking any interest. I am asking only my amount... I called to customer care and requested them to register my complaint to their higher officials and do some favour... Try to understand farmer situation... I am expecting positive news from you..

Sir, my policy got terminated with max life insurance on 31 march 2017. But some claiming themselves to be representatives from max head office, gurgaon called me up. Their names are rameswar tyagi-[protected]
Suchitra nair -[protected]
Ankita pandey-[protected] etc. They said that i can settle my amount if i get a client id with any other insurer. I believed them and opened a policy in hdfc life by paying ₹20000. Although my money is safe within the policy. But how can fraudsters like them avail the confidential information of customers like their mobile number, name, date of birth etc. What is the organisation up to. Please take immediate action on those #. I will not want others too be trapped by them. Thank you.

I did not authorised max life to debit my account but without my knowledge they have debited my account. I have intimated max life insurance that i do not want to continue with the policy as i have personal problems. But still they have debited my account. I am really angry and would like to money to be refunded immediately. This in unprofessional and illegal. I have all the call recordings where i have mentioned that i do not want to continue with the policy.

Policy under my name — subhadeep ghosh

I had asked for 12 year payment policy of max life monthly income advantage plan but it is done as a 15 year payment policy so i want it cancel and want back my money for instance. I am no more interested in this max life monthly income advantage plan. My problem is that i am no more interested to invest money in this plan. You can understand and payback my money to my account. I want to cancel my max life monthly income advantage plan.

Dear sir,
In uan portal my detail not update so i courier self declaration sent to chennai by post but till not reply any for by us. My father name not update in uan portal so i can't claim till father name not update. So please update my father name in uan portal. My detail below
Emp. Id 136587
Uan[protected]
Member id tnmas[protected]
Devendra kumar gaurishankar
Cotacnt no. [protected]

Self declaration doc no.
Doc no.[protected]
Date 16/03/2018
Shree anjani courier service ltd.

Dear sir,

I here by mr. Terence vincent gonsalves policy no[protected] is forwarding complain on my agent mrs sarita surendra yadav for no service received at all from by the above agent. I would only like to say to deprive such agent's from the commission they get from my policy. As i was not well my wife asked them to do favour on us by collecting the premium check from us, but still their was act of sympathy on their behalf i have to come and pay my premium. Its really shameful for such agent wbo are least bothered what service they are bound to give, but only has hunger for customers commission even the company is to least bothered about their client, how will such company survive without the satisfaction of the client.
I will really appreciate if you please look on this matter and take action on such agent and improve the service for the client.

Wanted to post it out there to seek some advice/answers and alert other people. On 24 Mar 2018 i got call from a "Garima Gupta" (phone # - [protected]) saying that she is from MaxLife Operations branch delhi and telling me that they have received a request from my policy agent (Axis bank) for transferring the agent commission and policy bonus accrued till date to them. She mentioned that they are getting lot of customer complaints re: the agent services and that if i am not satisfied with the services i can ask for withholding the amount and instead get that amount transferred to myself. Since i never got any service calls, i said i don't want to transfer any amount to the agent, after which she gave me a complaint number (CN07060/MAX294) and asked me to urgently call one "Rashmi Tyagi" (phone # - [protected]) specifying that she is from the head branch and confirm her back so she can send the file immediately to Rashmi. I did the same and post that Rashmi called me up explaining the whole thing again. 2 days of back and forth on calls, she mentioned that in order to transfer this amount they need to generate a self serve code for my policy and then link to it. She specified 2 options to get the code (#1 go through a training from IRDA which involves spending 6 hours every day for 60 days post which i can get that code from IRDA .. :D and #2 i can create a dumb policy with one of the 4 agencies they have for Rs 70, 000 and that it will be a temp policy which will be terminated after 60 days and a fee of 180/- will be deducted and rest will be returned etc..) ...During the course of the talk i realized this could be a fraud and i started cross questioning her re: why new policy, why a different rate on dumb policy etc. etc.. to which she clearly failed to answer properly. by the end i also mentioned that this seems to be a fraud to which immediately dropped the call.

Issue - they had my policy number, the premium paid till date in the policy...these 2 things are supposed to be protected by MaxLife company as part of the privacy clauses. Breach of this data is what makes me question MaxLife's processes and safety measures. MaxLife - WHATEVER PROCESSES/ FEEDBACK AND REVIEW SYSTEMS YOU HAVE IN PLACE IS NOT WORKING OR IS NOT ENOUGH...GET OUT OF YOUR SLEEP!!! How can i trust your systems further re: privacy of my other data points.

Question - Should i take the above information to police and lodge a formal FIR?

Saurabh

I got an call from Anjali Sharma (Mobile No : [protected]), She represented her as Max Life Insurance representative.

She told me that Max Life Insurance will provide me Rs. 55000 for that i will have to deactivate my agent name with my policy and share pan card details with them

I had and bad feeling that they are fake and that's the reason i said i will confirm the details tomorrow but she tried forcing me to take the decision today itself and that also in 10 mins, here i got an confirmation that this fake call

My question to Max Life Insurance

1. What you guys are taking action for such incidents
2. How my policy details has been leaked
3. How my PAN details are available with them
4. How my mobile number is know to them

Then after i call customer service they said just ignore the call, WTF seriously how you can say just ignore the call

Max Life Insurance has to answer how details are leaked

Or its an dirty game of Max Life Insurance they are playing with customer so that customer should remove the money from Max Life Insurance and they will eat up all the profit which they have to share with customer during maturity

So customer will get afraid and just say give my invested money back

मेरा नाम दीपक शर्मा है मेरी पालिसी का नंबर[protected] है | मैंने यह पालिसी लगभग 3 साल पहले ली थी | जिस एजेंट ने ये पालिसी की थी उसने मुझे ये बताया था कि पालिसी को आप तीन साल तक छेड़ नहीं सकते है और अगर तीन साल पैसे जमा करवाने के बाद अगर आप पालिसी को तोडना चाहते है तो कंपनी आप का ब्याज का कोई पैसा नहीं देगी लेकिन आप को 3 साल का पूरा पैसा मिल जाइएगा | इसके अलावा उस एजेंट ने मुझे बताया था कि आप 8 साल तक क़िस्त जमा करवाएंगे तो 15 साल के बाद आपको लगभग 3 लाख 50 हज़ार रुपया मिलेगा |
मैं इस पालिसी को पुरे 15 साल तक चलाने के इरादे में था, और टाइम पर अपनी क़िस्त जमा करवा रहा था लेकिन अब जब मैं पता बदलवाने के लिए मैक्स कि ब्राँच मैं गया तब मुझे पता लगा कि मेरे साथ पूरा धोखा हुआ है | मुझे पता लगा कि अब अगर मैं तीन साल की क़िस्त जमा करवाने के बाद पालिसी को बंद करने की सोचता भी हु तो मुझे लगभग 33 हज़ार मिलेगा (यानी मेरी मेहनत की कमाई में से लगभग 27 हज़ार रुपया बिना किसी बात के कम हो जायेगा) और इससे भी ज्यादा जिस बात ने मुझे दुखी कर दिया वह ये कि 1, 60000 रुपया जमा करके 8 साल और इंतज़ार करने के बाद यानी पूरा 15 साल का इंतज़ार करने के बाद मैक्स (अब तो इस शब्द को सुनकर दुःख और सिर्फ गुस्सा आता है) मुझे लगभग 2 लाख रुपया ही देगा |
मैंने मैक्स कि रेपोटेशन देख कर ये पालिसी ली थी पर इतना बड़ा dhoka होने के बाद समझ भी नहीं आता कि क्या बोलू |
सर आप लोगो कि कम्पनी बहुत अच्छी होगी पर मेरी लिए इससे बड़ी फ्रॉड कंपनी पुरे दुनिया में कही भी नहीं है |
एजेंट को क्या बोलूगा क्यूंकि मैंने पालिसी तो मैक्स से ली है, मेरे साथ हुए इस धोखे के पुरे जिम्मेदार तो आप लोग है ना, आखिर वह आपकी कंपनी से ही तो फ्रॉड करने कि सैलरी पाता है ना
पर एक इतनी रेप्युटेटिएड कंपनी को ऐसे काम नहीं करने चाहिए वार्ना लोगो को विस्वास टूटता है तो फिर कंपनी तो रहती है पर लोगो का विस्वास नहीं रहता है, और आज के टाइम में जिस कंपनी कि गुडविल नहीं तो कुछ भी नहीं |

Dear sir/mam,

I the undersigned, Jaikrishna Satyavrat Khedkar, policy holder of max New York life insurance, would like to complain about the company. As per records, I invested 60, 000 INR for six years and am having the receipt of the same, policy got suspended and closed. When I surrendered my policy, the concern employee of the company told me that I will receive a refund of 48, 000, in return, and it was system generated amount as they told me, they refunded my only 23000.
When I complained to there customer service, they are not giving me the reason and sending me the same mail again and again. I complained to their head, manager level persons on there official company Id, but no one cares nor there manager or head replying to my questions, only that customer service executive sending me same reply again and again.
I need my remaining amount of 25000, but still they are not ready to reply.
I would like you to take a closer look on mail where in one mail they said they send me amount on 19th March, in second mail, the same mail, they stated that they send me the amount on 20th March. Here’s they’re not conformed when they send me the amount of 23000.
Purely a hopeless and worst company ever saw in my life.

Please find my policy number :[protected]

Please do the needful at earliest

मुझे पालिसी बेचते वक़्त एजेंट ने बड़े बड़े वादे किये थे कि आप 3 साल के लॉकिंग पीरियड के बाद अपनी पालिसी सेन्डर कर सकते है जिसका आप के लगभग 2000 के करीब काटकर बाकी पैसा आपको कंपनी वापस कर देगी पर अब असलियत कुछ और ही सामने आ रही है, 3 क़िस्त का 60 हजार से ज्यादा जमा करवाने के बाद कंपनी बोलती है कि अगर आप पॉलिसी सरेंडर करोगे तो आपको 33000 के करीब ही वापस करेंगे यानी मुझे लगभग 27000 तो मूल जमा में से नुक्सान हो रहा है, और 3 साल रकम का जो ब्याज हुआ उसका तो कोई जिक्र ही नहीं करना चाहता, इसके अलावा एजेंट ने बताया था कि आप इस प्लान में 8 साल में लगभग 1 लाख 60 हज़ार (20 हज़ार लगभग हर साल ) जमा करवाएंगे और इसके 7 साल के बाद मलतब 15 साल पुरे होने पर कंपनी आपको 4 लाख 50 हज़ार लगभग वापस करेगी पर अब मैक्स लाइफ इंस्युरेन्स वाले बोलते है के एजेंट ने आपको गलत बताया था आप सब मिलकर 2 लाख 25 हज़ार के आस पास ही मिलेगा, कंपनी अपने एजेंट के फ्रॉड को मानती है पर फिर भी कुछ करने को तैयार नहीं है कंपनी वाले बार बार फ़ोन करके मेरा जीना हराम किये हुए है

My dad has a policy from max life insurance, whose premium was due in march 2018, and in the last week of feb 2018, my dad received a call from a person imposing that he was calling from max life insurance as their insurance agent representative and told that as the policy premium was due in march if we make a payment from any other bank account other than hdfc then we will be eligible for 10 % discount on premium which would be inr 5000 (My dad’s policy premium is inr 50, 000).
The max agent name is vijay and mobile number is [protected], he has details of everything with him regarding policy of my dad. So we believed him as he told the policy number, due date etc. Therefore we did not doubt his intension.
And on 3rd march we did imps of inr 45, 000 from my icici account to sbi account whose details were sent by that agent. The beneficiary account details are mentioned below:
Sbi new delhi
Beneficiary name max life[protected]
A/c no [protected],
Ifsc code – sbin0002084
We received confirmation via sms that our premium is paid for inr 50, 000 on 5th march 2018. However, as my dad’s hdfc account is also linked for auto ecs deduction for max policy premium. So on 20th march inr 50, 000 also deducted from my dad accounts for the premium.
We informed max life about this incident on 21st march, and they revert with mail confirming that there is fraud and we have done the payment to third party for inr 45, 000. We are really shocked that how max life is sharing all details of policy owner with fraud people.
I want full refund of inr 45, 000 from max life, as they are only responsible for this fraud.
Thanking you
Rahul kohal
[protected]@gmail.com

Hi team,

I got a call from anjali sharma ([protected]). She is saying that she is from max lyfe insurance company and calling from head office. She was having my policy details. She called me regarding agent commission and amount accrued. She said you will be eligible to receive your agent commission which is of rs 51000/-. I don't see mobile no from max lyf insurance company, so thought to post once after seeing similar post. She has file an complaint and send to jeevan bima lokapal kendra office (Fake it is from gbic not jblk... Lol :d) in order to register customer code. Please find below information she gave me,

Agent commission code - 453962
Policy commission file no - wzmr0004759
Complaint no - rtr888000gdic

Max life insurance company,

How they able to get all information like policy no, dob, name?

Please secure our information so that we can trust buying policies. I hope you understand that this is a critical concern.

Regards,
Jaymeen shah

I am hiren patel
[protected] this is my policy number
I have take this policy in 51000 ruppes for 24 year policy condition is pay only 12 years premiam but my financial weekness and some my family problem i cant do more pay any premium now after 2 to 3 year i want to surrender this policy but customer reprentative say i cant give your money back and your policy is lapsed but i dont know what can i do i dont want any premium benifit but give my money who i paid u first time
Note: i dont know english very well i am a simple pearson and this writting or typing is from my friend whos name is pritesh patel

Hi

This is to bring to your urgent attention that some fraudster posed as Max Life Insurance executive has duped me of total INR 201374 on 12th and 13th of this month for two policies with max life.

Last week, I received a call from some Riya Malhotra from phone no. [protected] introducing herself as Max Life executive. She gave me copious details of the policies that I have taken from Max Life including the details of premium paid, bank account from where the ECS is debited as well as my registered address and policy nominee. These are all very private and confidential information that nobody outside the Max Life organisation should be aware of. She offered me a direct debit of 10% on these policies that was otherwise claimed by the agent. After being convinced of her authenticity, I agreed to transfer the money through NEFT to the following beneficiary as follows on 12th March:
1) Beneficiary Name: Max Life Policy no[protected].
2) Bank account: [protected] (Federal Bank, New Delhi)
3) IFSC code: FDRL0001680.
4) Premium Amount INR 108000 (2 Cheques of 54000 each)

Again on the same day she offered me the similar offer on my other policy, whose details were also with her. So I transferred an amount of 93374 to the following beneficiary details on 13/3/2018:
1) Beneficiary Name: Max Life Policy no[protected]
2) Bank account: [protected] (Karnataka Bank UP)
3) IFSC code:KARB0000594
4) Premium Amount INR 93374 (1 Cheque of 93374)

The NEFT statement is attcahed for reference.

As per her commitment, I would have soon received an confirmatory sms and payment acknowledgement receipt of my payment that should also reflect on my customer details page on Max Life portal. However, that didn't happen. On further inquiry, i found that no employee named Riya Malhotra works for Max Life and I have been duped of all the money that I have paid towards the premium. Immediately I have filed an FIR with cybercell of Pune's crime branch regarding this fraud.

All of this incident proves that an unscruplous organisation is in cahoots with Max Life employees (present or ex) are involved in this incident. On filing a formal compliant to Max life, their response have been pretty lukewarm and they are shedding off any responsibility from their side stating it to be totally my fault. But the real problem is how could a third part could come to know of such details which only the customer and the insurance company are privy to. This is a direct breach of confidentiality and the company should take responsibility for it, becuase if customer's information is not safe how can he/she trust his hard earned money with the comany. Hence, I urge you to please look into this matter and expedite it on an urgent basis so that I can get my money back as soon as possible.

Thanks and regards
Mridul Sarkar

Dear sir
I had paid through neft from my hdfc bank 15000/- dated 08/03/2018 in account company nmae max life, a/c no.[protected], ifsc code-barb0arjung, brach - arjunganj for od limit from citi bank (Loan against insurance bond), then 35000/- dated 09/03/2018 & then 15500/- dated 13/03/2018 total= 65500/- as telephonic talk had with citi bank executive mr. Rohit & assistant manager mr. Aaditya mob. No.[protected], [protected], [protected], [protected]. But till date i have not received any insurance policy/od limit or refund total amount rs.65500/-
Need your help for refund thre amount. Kindly take an earlier action & suggest me asap.
Regards
Ranjeet kumar

I am a policy holder no.[protected] in max life insurance co. Ltd.
Payment of bonus and money back payout was due on 16.3.18.

While company is taking interest amount for late payment of premium then company is liable to pay interest for making late payment of bonus and money back payout.

Till date payment is not received. Please make payments alongwith interest amount of delayed period.

Narendra kumar juneja
Mob.[protected]

Please cancel the policy proposal no.[protected]. Confirmation number for this proposal for max life guaranteed income plan is 27006. Also return my payment of rs 156750.00 against the same. Your executives came from yes bank and take the cheque only to show in the bank. I am very surprised to see that the amount deducted from the bank. Sir ji in your questions of query in mail and messages both i clearly mentioned that i am neither interested nor want to take. So again i request you to please return the money as soon as possible from your end and let me inform on my mobile - [protected] & also on my email id - [protected]@gmail.com.