Max Life Insurance Complaints & Reviews

Address: Ghaziabad, Uttar Pradesh, 201005

The policy was wrongly sold to me, as per the max life insurance folks, its their partner axis banks mistake but none are accepting it and i am in a fix, why are such companies are allowed to operate, how can they eat away someone's hard earned money? Both the parties now are taking very long to respond and every time they say sorry as per the policy guidelines issued by irdai, they are not suppose to pay or refund my money.

Mar 29, 2018

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2018

Max Life Insurance Customer Care's response Dear Deepak, The inconvenience caused is deeply regretted. Our customer representative will get in touch to resolve your concerns.

Regards,
Max Life Insurance.

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I paid premium of Rs 15337 online for my policy no[protected]. The transaction was successful. The message for the same was also received. The acknowledgement receipt for the payment is not received and can not be generated by OTP. The message displayed is." sorry no records found for this policy for 2017-18.

Feb 21, 2018

Updated by sumansoral I paid premium of Rs 15337 online for my policy no[protected].The transaction was successful. The message for the same was also received. The acknowledgement receipt for the payment is not received and can not be generated by OTP. The message displayed is " sorry..no records found for this policy for 2017-18

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I have purchase a policy with max life and the benefit/illustration documents shown to me while buying the policy was different and after paying all the 6 payment installment i come to know that the benefit/illustation document was different and max life have not even taken signature in that documents
They have purposely hided the data and tken my money with fraud.

I told that since i have not signed all the terms and condition paper so legally you are holing my money illegally.

I have following continously for 9 months with max life i have shown all the documents to the max life employee and representative where my signature is missing but they are not giving back my hard earn money.

Have send them legal notice for the same still they havent replied/

I am getting menatlly harassed by max life.

Mar 31, 2018

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2018

Max Life Insurance Customer Care's response Dear Nidhi, our team has sent you a letter explaining the stand taken by Max life insurance regarding your complaint. Incase you are not satisfied by the resolution, you may write to the insurance ombudsman about it for which the details are given on our website.

Regards,
Max life insurance

Verified Support

Feb 28, 2018

Max Life Insurance Customer Care's response Dear Nidhi, our team is constantly in touch with you regarding your concern and trying to find a resolution for you even though the company has already clarified its stand on your complaint.

Regards,
Max life insurance

Feb 28, 2018

Updated by nid_123 I will spread across all the IT company will make sure no IT professional buy any policy from MaxLife

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N

nid_123

from Nashik, Maharashtra

Feb 28, 2018

MaxLife replied their is 15 days of free lock period to cancel the policy, I have show that acknowledgement. Doesn't have my signature if I have not received the policy documents how can I know about free lock period.

However I have no hope on MaxLife customer support now.

On Monday I am filing my case against MaxLife.

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Dear sir,

Received another fraud call from this number '[protected]'
He said fund has to be release related to your policy which an agent is trying to obtain and you have to remove agent code to prevent fund to be release to your agent.

Previously numerous times from different number male/female fraudster had called. They have all details of policy number, address, phone no. Etc.

Apr 3, 2018

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Max Life Insurance Customer Care's response Dear Tekam Ajay, Thanks for bringing this information to our notice. Data leakage is an industry wide concern that Max Life has taken very seriously. We have put in place a strong review rhythm to identify issues and their root causes, brain stormed solutions and monitored their effectiveness to ensure that sensitive information related to our customers is closely gaurded. We would like to speak to you and get details about the spurious calls you have recieved to investigate the matter further. Kindly share your contact details for the same.

Regards,
Max Life insurance

Verified Support

Feb 26, 2018

Max Life Insurance Customer Care's response Dear Tekam Ajay, We have not received your contact details which would have helped us to get in touch with you to resolve your concern. Your may DM us your contact details or write to us at [protected]@maxlifeinsurance.com.

Regards,
Max Life Insurance

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Address: 638004

Availed a policy named max life monthly income advantage plan no.[protected] from maxlife insurance on 15/02/2016. Due to my financial situations am not in a position to pay the premium rs 51, 039.38 in a single payment. So i said them to cancel the ecs and choosen payment though cheque mode in quarterly basis but they said they compulsorily need a mandate form with my signature for processing it for change in mode of payment. I also signed and enclosed a cheque for paying the first instalement for the policy and gave to them. And then i have been paying the premium. If sometimes delayed i have paid with penal charges also. Last time i made payment though my credit card and at that time i ensured in a call don't change my payment mode. But now they itself changed the payment mode and deducted rs 13279.31 ref : ""inr 13279.31 was spent on your credit card xx3246 on 17-nov-17 at max insurance limi. Avbl lmt: rs.46910.54 track spends with axis mobile: m. Axisbank.com/ccdl"". Am already planned to close my credit card due to my personal reasons so only i didn't opt for paying through credit card without giving respect the maxlife insurance they itself deciding and debited my money. When i asked to change the payment mode as cheque they asked mandatory form signed by me with cheque amount mentioned for first installment. Then how now they changed the payment mode without my signature or my signed instructions to axis bank for debiting money with my interest. Am having already lot of issues and stresses and health issues. Due to the activity of maxlife insurance my health is damaged further and my mind becomes more stressed. So now am feeling unsafe as they changing the rules and debiting the money as per their wish so kindly ask them to cancel the policy and refund all the money which are received from me due to the improper behaviour of them. Also now my health condition is damaged and mentally stressed so ask them to pay the rs 20000 for becoming normal from the stressful situation which they made me.

Thanking you

Mar 31, 2018

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2018

Max Life Insurance Customer Care's response Dear Mani, The inconvenience caused is deeply regretted. Our customer representative has spoken to you and sought some time to look into your policy details, post which we will share the update with you.

Regards,
Max Life Insurance

Feb 19, 2018

Updated by mani5969 ok thank you

Feb 26, 2018

Updated by mani5969 one week passed sir still now no result.
already 90 days passed...
still how much time u need for solving this issue ..
in meantime u have lapsed the policy

Verified Support

Feb 28, 2018

Max Life Insurance Customer Care's response Dear Mani, Our customer representative has responded to your queries related to your policy through email. For any further query, you may write to us at [protected]@maxlifeinsurance.com.

Regards,
Max Life Insurance

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P

poonam1956

from Lucknow, Uttar Pradesh

Feb 20, 2018

Dear sir
my 2 policies are running
1 no is[protected] poonam mathur wef[protected]
2 no is[protected] do wef[protected]
i am paying all the premiums in time but i dont get any communications from your office as the agent of amsure is mr rahur sharma not available
also my contact phone is changed new no is [protected]

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S

[email protected]

from Kolkata, West Bengal

Feb 20, 2018

I am pay the premium on 08.02.2018.and my transaction ID is [protected]. But I am not received my payment receipt at yet.

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Address: Coimbatore, Tamil Nadu, 641002

Website: www.maxlifeinsurance.com

Sir,

Reference policy no :[protected]

I have purchased max life insurance policy in 2012 for which i have paid two premium for rs.98476/- each but due to my financial bad position i was unable to pay rest of the premium and my policy got lapsed now company is not returning my premium amount or not giving any alternative plan and on approaching them they says ur policy is terminated and no amount can given to you;

Like wise, terms and conditions means
"who eats already paid 2 premiums of about 2 lakhs???"

And in middle, my daughter passed away in an accident... Totally upset & forgot about paying all these.. N its already lapsed...

You are requested to please look into this matter and help me to get my hard earned money back.

Mar 12, 2018

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2018

Max Life Insurance Customer Care's response Dear R. Selvan, The inconvenience caused is deeply regretted. Our customer representative will connect with you shortly to resolve your concerns.

Regards,
Max Life Insurance.

Feb 09, 2018

Updated by Pavithra Murugesan I have purchased max life insurance policy in 2012 for which i have paid two premium for rs.98476/- each but due to my financial bad position i was unable to pay rest of the premium and my policy got lapsed now company is not returning my premium amount or not giving any alternative plan and on approaching them they says ur policy is terminated and no amount can given to you; you are requested to please look into this matter and help me to get my hard earned money back.

For this i got reply from max life insurance as follows,
Dear sir/madam,

Greetings from max life insurance!

The below email is not from your registered email id with us. Hence, we are unable to respond to your request on this email. This is to safeguard your information and interest.

In case you wish to update your email id, you may also share soft copy of your duly signed request letter for email id updation along with copy of your self-attested government identity proof (Like aadhaar card, pan card, driving license, passport, voter id card etc.). Your signatures on this letter & identity proof should be same as per proposal form.

Please note you may also give the request for updation of your email id at our website, please refer to the following steps:

Visit our website www.maxlifeinsurance.com:
Â· click on â€œcustomer serviceâ€ link reflecting on the front page (Link for the same is https://www.maxlifeinsurance.com/customer-service/edit-personal-details. Html).
Â· click on "change personal details"
Â· mention your "policy number" and click on send otp
Â· enter â€œone time passwordâ€ (Otp) received on your registered mobile number
Â· after entering the otp, click on validate
Â· mention the email id, which needs to be updated
The request number will be generated and your email id will be updated in 24 hours.

Alternatively, you may also walk in to any of our branches or call on our toll free[protected] number from registered contact number to get the email id or change the mobile number (See branch location here-https://www.maxlifeinsurance.com/contact-us by clicking on "locate an office link".

Warm regards,
Customer service team
Max life insurance

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J

Jaswant_39

from Chandigarh, Chandigarh

May 17, 2018

Hello Sir/Madam

I have surrender my policy . Please let me when I will get back my refund. Your customer service said that you will get it after 5 year why when I had already fill form for get surrender value. Please check attached image, I need my money back.

Regards,

Jaswant Singh

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Address: Varanasi, Uttar Pradesh, 221002

Website: [email protected]

Hello my name is shailesh kumar yadav. I have invest 120000 divided four policies in max life insurance who will guide me that person name is sarwar alam his contact number is [protected]. He is employee of axis bank branch maqbool alam road varanasi trade centre. He told me you have to pay only 1/one payment and after three years you will reedem them and know the max life is telling me your policies are not redeemable because you have to pay rest 3 / three payments plz help me i am belongs from very poor familey max life and axis bank both are fraud with me max life is didn't give me bond paper also.
If you want more detail plz mail me or call me on [protected].

Feb 9, 2018

Complaint marked as Resolved

my mail id is [email protected] my contact no 86177516363

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2018

Max Life Insurance Customer Care's response Dear Shailesh, The inconvenience caused is deeply regretted. Our customer representative will connect with you shortly to resolve your concerns.

Regards,
Max Life Insurance.

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S

Sathiya Murthyr

from Chennai, Tamil Nadu

Feb 13, 2018

I given to policy cancellation on Monday, November 20, 2017 02:50 PM they replay request id. after 3 month they says " we regret to inform you that we have not recived the request regarding cancellation of the policy" . But i regular to send mail to service support team.

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K

Koppula Vijaya Bhaskar Reddy

from Bengaluru, Karnataka

Feb 20, 2018

I want to deactivate my account .I want my money return.I can't continue to pay because of some financial problem.I lost in my business.so I want my money back

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Respected sir,

I am having policy in max life insurance, policy no[protected]. I got call from some person, (Mobile number - [protected]and [protected]) on 7 and 8 feb 2018.
She was having each every details related to my policy which are actually supposed to be confidential. She told me that there was a 10% agent code which was applied on my premium (Premium amount - rs 46000/) and can be given as discount if paid directly to max life. She knew every details of my policy, so she convinced me to do so.

Their account details are as follows :-

Max life[protected]
Account no[protected]
Canara bank - lucknow
Ifsc code - cnrb0002534

After that i contacted max life insurance and passed on each and details related to the incident and they told me that it is entirely my mistake.

Hence, i would like to request your good self in helping me out to get my refund back and taking strict action against max life employee who liaised with the culprits as this entire fiasco would not have had occurred if due diligence with regards to my policy was carried out from their end in keeping the information confidential.

Awaiting a positive response from your side.

Thanks and best regards,

Neha yadav

Mar 12, 2018

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2018

Max Life Insurance Customer Care's response Dear Neha, The inconvenience caused is deeply regretted. Our customer representative will connect with you shortly to resolve your concerns.

Regards,
Max Life Insurance.

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Address: Pathanamthitta, Kerala, 689694

I want to surrender my maxlife pension plan policy since i am not able to pay the premium of 5 lakes each year. I paid 4 years and i am 64 years. Axis bank managers cheated me in joining pension plan even though i was 60 years.

No i don’t have money to pay premium hence needs to surrender this policy.

Axis bank is not providing enough attention and assistance to me. They want me to keep the fund for their personal gains, like getting credibility in fund canvasing. 20 lakhs i paid so far from my hard earned money.

I never want to join a retirement plan at the age of 60 when i joined. Axis bank representative never explained to me that this is a retirement plan.

Mar 17, 2018

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2018

Max Life Insurance Customer Care's response Dear Varghesevm, Our customer representative is investigating your policy details and will get in touch with an update soon.

Regards,
Max Life Insurance.

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Address: New Delhi, Delhi

My sister is working as an agent in your delhi office an adm named nalni kant mishra repeatedly ask money from her and also used her credit card for purchasing a mobile. He has said to us he will return back money but from past 4 months he is not paid the lended money and when asked for money he start abusing my sister and she lives alone in delhi. Your company engage these types of people who dont respect lady staff how you deal with lady customers. Kindly see tho matter on prior basis as she reside alone in delhi. We trusted your company provide safety for women so i request you to make sure for the safety of her.

Mar 18, 2018

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

Max Life Insurance Customer Care's response Dear Nitin, your concern has been noted and forwarded to the relevant department. Kindly share your contact details post which our team will get in touch with you shortly to resolve your concern.

Regards,
Max Life Insurance

Verified Support

Feb 09, 2018

Max Life Insurance Customer Care's response Dear Ravi, We have not received your contact details which would have helped us to get in touch with you to resolve your concern. Your may DM us your contact details or write to us at [protected]@maxlifeinsurance.com.

Regards,
Max Life Insurance

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Address: Indore, Madhya Pradesh, 452010

Hi,
I was an employee of max newyork life insurance posted in lucknow from 2006 to 2007 (Approx) however ever since i have not withdrawn my pf and full and final.
Request you to please let me know the process and also provide me my employee code/pf number and pf office where i can coordinate and withdraw my money.

Regards
Nandita mishra
[protected]

Mar 16, 2018

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

Max Life Insurance Customer Care's response Dear Nandita, your concern has been noted and forwarded to the relevant department. The team will get in touch with you shortly to resolve your concern.

Regards,
Max Life Insurance

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Address: New Delhi, Delhi, 110049

Dear Sir / Madam,

Since I could not get any response, I dialed customer care number [protected] for inquiring the amount that I would be getting after surrendering the policy. I could not get correct answer from the customer care executive and the answer is too confusing. I was shocked to listen to him saying that I would be getting only 30% of the total premiums paid till date plus applicable bonus!!! when I asked for the exact amount that I would be getting, she told that I would be getting only Rs.118k where as I have paid total premiums of about Rs.216k. (It does not match with the 30% what the customer care executive told also).

When I took this policy, Maxlife insurance agent(axis bank, green park Delhi) has told that I would be getting full premiums back plus bonus applicable on the date of surrendering provided I surrender the policy after 3 years of lock-in-period and I am surrendering after 6 years.. It very frustrating with the false promises by the insurance agencies and Maxlife being an international insurance player not being transparent.

I would request you to re-pay me the entire Rs.216k.
Policy number :[protected]

Mar 10, 2018

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2018

Max Life Insurance Customer Care's response Dear Saurabh, Our customer representative has spoken to you and informed you about the surrender clause of the policy contract to address your concern.

Regards,
Max Life Insurance

Feb 09, 2018

Updated by saurabhseth01 this is a clear case of missale by Max and Axis bank sales person. when your executive called, he just stated the fact that I already knew, did not offer any resolution for missale. Deeply dissatisfied with Max and Axis bank.

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[email protected]

from Balasore, Odisha

Feb 9, 2018

Premium receipt Dt 3.2.18 policy no[protected] through my emails

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Address: Pune, Maharashtra, 411001

Website: m.maxlifeinsurance.com

Respected sir,

My name is priti ganesh thopate. I have joined max life insurance company limited as an agent 4 years back. I haven't doing any business for that company. My license validity also expired. But my pan number looked up in irda portal.

Applicant name is priti ganesh thopate
Father name ganesh subhash thopate
Date of birth 22 nov 1982
Urn abli[maxi[protected]]
License no 9957896
Certificate no -
Type individual
Business information
Insurer name max life insurance company ltd
Agent id mhu190314limax837011
Category life

Kindly delete my pan number in irda portal. Thank you.

Regards,
Priti ganesh thopate
P. G. [protected]@gmail.com
Mobile: +91 [[protected]]

Max Life Insurance customer support has been notified about the posted complaint.

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H

Haresh Kamani

from Surat, Gujarat

Jan 30, 2018

Dear all

Company has all call to me who have premium has pending. Please update correct no. Please do need full. Every customer's call to my mobile no how is possible. Every time told tham that please dial correct no than after they call my no. Please help me

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S

Sudha Karr

Feb 6, 2018

My policy as cancelled because medical fault but iam not get amount 13434.30
dt 11.1.2018 cut tru my account still iam not get my amount how many days can get agent telling 45 days

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I & few of my friends have also got couple of calls from 2/3 guys (they say they are from Max Life Insurance) but they speak only in Hindi and not ready to speak in English. They say my bonus is due 74000/- and am supposed to be paying 1 premium to get this bonus. I & my friends have taken Max Life insurance policy through Axis Bank, the caller stated that Axis Bank being agent is cheating us on bonus part and that Max Life insurance is not able to provide more benefits to customer. I asked them to provide email, but no response.

Request Max life insurance to clear this issue. if this is a genuine call from Max Life or is it a fraudulent, but all my info regarding policy is available with them.

Pl. treat this as most Important & do the needful.

Thanks

Mar 1, 2018

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2018

Max Life Insurance Customer Care's response Dear Jes123, Thanks for bringing this information to our notice. Data leakage is an industry wide concern that Max Life has taken very seriously. We have put in place a strong review rhythm to identify issues and their root causes, brain stormed solutions and monitored their effectiveness to ensure that sensitive information related to our customers is closely guarded. We would like to speak to you and get details about the spurious calls you have received to investigate the matter further You may share your policy and contact details with us at [protected]@maxlifeinsurance.com and mention ticket no[protected] in the subject line of the mail .

Regards,
Max Life insurance

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Manreetkaureet

from Raebareli, Uttar Pradesh

Jan 29, 2018

Premium reciepy for policy[protected] for fy 2017-18 please send
[protected]@gmail.com

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Please send me online payment receipt my policy no[protected].
Email address = [protected]@gmail.com.

While trying to download the receipt it is not proceeding further. Please find the screen shot. There is no submit button.

Or please share the process to download the receipt

As i need submit income tax, could you please resolve it as soon as possible.

Feb 24, 2018

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2018

Max Life Insurance Customer Care's response Dear gbobbala, Our customer representative has mailed you the policy premium receipt on your registered email id as requested. Regards, Max Life Insurance

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Address: Bangalore, Karnataka, 560056

Hello friends. Top management is directly involved in making frauds, beware of taking any insurance policy in maxlife, last one year inwards, iam getting fraud calls, they are mentioning that we are from maxlife insurance from top mgt desk, for availing the extra commission on your policy, i was brought notice to top management given audio clip, given address, phone number of the persons calling, there was no action - they given reply we are not able to trace address and phone number, its fraud company, beware of taking any policy "maxlife top management involved in commission business"

Mar 1, 2018

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2018

Max Life Insurance Customer Care's response Dear Nithin, Data leakage is an industry wide concern that Max Life has taken very seriously. We have put in place a strong review rhythm to identify issues and their root causes, brain stormed solutions and monitored their effectiveness to ensure that sensitive information related to our customers is closely guarded. We would like to speak to you and get details about the spurious calls you have received to investigate the matter further You may directly reach us at [protected]@maxlifeinsurance.com and mention ticket no[protected] in the subject line of the mail.

Regards,
Max Life insurance

Verified Support

Jan 29, 2018

Max Life Insurance Customer Care's response Dear Nithin, We did not receive your contact details which would have helped us contact you to better understand the concern and investigate the matter .You may write your feedback on service.[protected]@maxlifeinsurance.com with your policy number in the subject line.

Regards,
Max Life Insurance

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My name is somnath rahul and am from bhagalpur, bihar. I have a policy with max life insurance which was taken in dec 2012 and the policy number is[protected]. The complaint on them is that i had continuously payed premium of 90, 000 i. E 15, 000 per year for 6 years which is 6 pay. When i made query about surrender value, in reply their representative told me that at this stage i would receive a very less value i. E. About 50, 000 approx. I was shocked to hear that after contributing of rs. 90, 000 for 6 years i'm going to receive the value with loss of 40, 000. For this i seriously share the previous conversations which were made between us to which they denied straightway. This proves the uncertainty/fraudulent in payment policy of max life insurance. This was the worst experience of my life. I hope upon this complaint my case will be scrutinised again and wish that diffrence amount be paid to me at the earliest.

Feb 24, 2018

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2018

Max Life Insurance Customer Care's response Dear Somnath, We apologize for the inconvenience caused. Our customer representative will get in touch with you shortly to resolve your concerns. Please never share your policy details on the timeline to maintain security of your policy related information.

Regards,
Max Life Insurance.

Verified Support

Jan 24, 2018

Max Life Insurance Customer Care's response Dear Somnath, Our customer representative has spoken to you. As discussed, the policy surrender requirements and value has been informed to you. An email has been sent to you in this regard. Regards, Max Life Insurance.

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Address: Bangalore, Karnataka

I got call from Maxlife agent on 8/1/18 to pay my maxlife premium via them. If I do so I will get 10%discount .
I was not convinced and afraid as well... I straight away asked him, how should I believe that it's not fraud call. He said my maxlife ID, email id, my account number and helped me in adding fraud account on my mobile banking service via which I paid 45816rs
Fraud account details:
Payee name: Maxlife_my maxlifeID
Account number: [protected]
Bank name:SBI
IFSC code:SBIN0004688
Fraud agent mobile number:+[protected]

Feb 22, 2018

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2018

Max Life Insurance Customer Care's response Dear Askshata, Thanks for notifying us and sharing the details about the fraudulent call. Data leakage is an industry wide concern that Max Life has taken very seriously. We have put in place a strong review rhythm to identify issues and their root causes, brain stormed solutions and monitored their effectiveness to ensure that sensitive information related to our customers is closely guarded. We have started investigating the details shared by you. We would also request you to kindly share your contact details as well so that we can get in touch with you for further details during our investigation.

Regards,
Max Life insurance

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Address: 700047

Website: Max life

I have taken a policy no[protected] but due to some valid reasons your company has denied the policy. I also received mail regarding the refunded amount in december but till now i have not hot that amount 7326. Kindly acknowledge the same. Every time i call to customer care but they used to say technical problems so we cannot explain. Call letter. Kindly look into the matter otherwise i will proceed further legally.

Feb 19, 2018

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Jan 14, 2018

Updated by Rishav Deo Kindly look into the matter

Verified Support

Jan 15, 2018

Max Life Insurance Customer Care's response Dear Rishav, The inconvenience caused is deeply regretted. Our customer representative is looking into your policy details and will get in touch with you shortly to give you an update. In future you can reach us directly at [protected]@maxlifeinsurance.com and mention policy number in the subject line.

Regards,
Max Life Insurance.

Verified Support

Jan 19, 2018

Max Life Insurance Customer Care's response Dear Rishav, We are awaiting your inputs on the email sent to you. In future you can reach us directly at [protected]@maxlifeinsurance.com and mention policy number in the subject line.

Regards,
Max Life Insurance.

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Address: Imphal East, Manipur, 795001

3 days back i got a call from max life insurance agent named piyush and told me that if i paid my policy premium directly through neft then i'll be getting 10% off on my premium amount. I demanded more details hence he transferred the call to his colleague name riya agarwal. The numbers they gave a call from are identified as piyush max life insurance and max life insurance by truecaller. And they had my full details. As they had my details i paid my premium by my icici bank account through cheque - neft. My yearly premium is 50, 000.07 and i transferred 45, 000 after the 10% deduction in an account name max life followed by my policy number at bank of baroda, up. But i haven't got any mail or sms or anything from max life insurance saying that my premium has been paid.

I have the numbers and the account number that i transferred the amount and i even have the picture of the neft transfer form along with my cheque with my icici bank seal on it as a proof. If it's a fraud how come that they had all my details? Is max life selling our private details. Please guide me through this as i'm really worried.

Feb 21, 2018

Complaint marked as Resolved

Max Life Insurance customer support has been notified about the posted complaint.

Jan 12, 2018

Updated by Sarju Tayenjam And they even spoke to ICICI BANK, Keishampat Branch Deputy Manager guiding us through the whole process in the afternoon (today).

Verified Support

Jan 15, 2018

Max Life Insurance Customer Care's response Dear Sarju, Our customer representative has spoken to you. As discussed, we are awaiting few more details related to your policy post which we will investigate the matter and come back to you.

Regards,
Max Life Insurance.

Verified Support

Jan 19, 2018

Max Life Insurance Customer Care's response Dear Sarju, We did not receive the details related to your policy to investigate the matter .You may write your feedback on service.[protected]@maxlifeinsurance.com with your policy number in the subject line.

Regards,
Max Life Insurance

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A

Akshata Revankar

from Bengaluru, Karnataka

Jan 17, 2018

I got call from Maxlife agent on 8/1/18 to pay my maxlife premium via them. If I do so I will get 10%discount .
I was not convinced and afraid as well... I straight away asked him, how should I believe that it's not fraud call. He said my maxlife ID, email id, my account number and helped me in adding fraud account on my mobile banking service via which I paid 45816rs
Fraud account details:
Payee name: Maxlife_my maxlifeID
Account number: [protected]
Bank name:SBI
IFSC code:SBIN0004688
Fraud agent mobile number:+[protected]

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