Max Life Insurance Complaints & Reviews

My name is somnath rahul and am from bhagalpur, bihar. I have a policy with max life insurance which was taken in dec 2012 and the policy number is[protected]. The complaint on them is that i had continuously payed premium of 90, 000 i. E 15, 000 per year for 6 years which is 6 pay. When i made query about surrender value, in reply their representative told me that at this stage i would receive a very less value i. E. About 50, 000 approx. I was shocked to hear that after contributing of rs. 90, 000 for 6 years i'm going to receive the value with loss of 40, 000. For this i seriously share the previous conversations which were made between us to which they denied straightway. This proves the uncertainty/fraudulent in payment policy of max life insurance. This was the worst experience of my life. I hope upon this complaint my case will be scrutinised again and wish that diffrence amount be paid to me at the earliest.

I got call from Maxlife agent on 8/1/18 to pay my maxlife premium via them. If I do so I will get 10%discount .
I was not convinced and afraid as well... I straight away asked him, how should I believe that it's not fraud call. He said my maxlife ID, email id, my account number and helped me in adding fraud account on my mobile banking service via which I paid 45816rs
Fraud account details:
Payee name: Maxlife_my maxlifeID
Account number: [protected]
Bank name:SBI
IFSC code:SBIN0004688
Fraud agent mobile number:+[protected]

I have taken a policy no[protected] but due to some valid reasons your company has denied the policy. I also received mail regarding the refunded amount in december but till now i have not hot that amount 7326. Kindly acknowledge the same. Every time i call to customer care but they used to say technical problems so we cannot explain. Call letter. Kindly look into the matter otherwise i will proceed further legally.

3 days back i got a call from max life insurance agent named piyush and told me that if i paid my policy premium directly through neft then i'll be getting 10% off on my premium amount. I demanded more details hence he transferred the call to his colleague name riya agarwal. The numbers they gave a call from are identified as piyush max life insurance and max life insurance by truecaller. And they had my full details. As they had my details i paid my premium by my icici bank account through cheque - neft. My yearly premium is 50, 000.07 and i transferred 45, 000 after the 10% deduction in an account name max life followed by my policy number at bank of baroda, up. But i haven't got any mail or sms or anything from max life insurance saying that my premium has been paid.

I have the numbers and the account number that i transferred the amount and i even have the picture of the neft transfer form along with my cheque with my icici bank seal on it as a proof. If it's a fraud how come that they had all my details? Is max life selling our private details. Please guide me through this as i'm really worried.

I purchased a term insurance policy online and i been trying to reach the customer care but not able to do so. The customer service is so pathetic that i have now decided not to move forward with my application. I paid rs. 35k for the policy online and surprisingly not able to connect to customer care even once to cancel and get the refund. I have written mails to the customer care and even escalation team but not even a single response on email. If this is the customer service max life provides while purchasing the policy what would be the quality when an event happens. I want to cancel my application and get my policy amount refunded at the earliest. Never in my life will again try to engage with max life.

I have taken that policy 2008 and now my mob no. Has changed and email id also offer so plz provide my policy details on my mobile no. [protected]
Policy number[protected]
Sushil kumar
And what's the procedure to change the mob no. And email id kindly resolved it as soon as possible
Kindly sent my policy details to my new mob. No [protected]
Thanks max

Hi sir,

I have taken term insurance from max life insurance on date 20dec2017. But till now i didn't get my premium receipt of 17-18. I asked many time and send mail multiple times but no respond from them. Then i told them cancel my policy i don't want ur service but still no respond from them.
Please help me to cancel it and refund my amount.

Policy no[protected]

Thanks,
Diptranjan
Mob-[protected]

I received a call from phone number :‭+[protected]‬, claiming to be a max life insurance agent.
He knew all my details like policy number, the exact amount and the bank and branch from which this policy was bought.

He said that if i pay before 10th of january i would get a rebate of 10%. Drawn by the offer i tried going to the site and pay from there. But it showed me the actual amount. On calling him back, he...

I purchased an online term insurance from max life. The sales representative was helpful and provided all answers and hence i decided to go with max life. But the real problem started coming when i got the policy document in hand for lookout. I found few issues in the document which i wanted to correct. I sent emails to their support from where i got response that my issue will be worked on within 3 working days. But post 7 days there were no response. Hence i contacted their helpline and to my surprise the representative told me it would take minimum 7 to 10 working days to respond. I felt this is intentional as delaying the response would pass the 15 days lookout period of the policy and no changes can be made post that. This leaves me in doubt if i should continue with them and if they are going to keep their word if my family needs to claim in any unfortunate situation.

I have a max policy which is done by an agent named sangeeta rana in 2011. I paid 03 installements of rs. 30000/- each which means 90, 000 i paid. She has not even given our policy till date and lying that she has handed over the policy to us. Anyways unknowingly this policy has been lapsed as i even did not had any schedule of payment that when and what i have to pay. After got this lapsed i visited max office and they said that you still have 03 installments to pay and with interest you need to pay rs. 1, 23, 000/- which is not affordable to me. After a long discussed max said that they will wave off some amount even though after the waiver i have to pay rs. 95, 000/- which was again not possible. Then i decided to surrender the policy but surprisingly they are giving me only rs. 52-55000 against my payment of rs. 90, 000/- which is actually a pain. The amount of interest also they must have got on my rs. 90, 000/- since so many years and they are paying me such a less amount which is ridiculous. I wont mind if they deduct the reasonable amount and in this i don't have any mistake. The mistake is all from that stupid agent mrs. Sangeeta rana. Please do something so that i can get decent amount after the deduction. If max do not do so it means they are spoiling their reputation. I would not even suggest someone to go for max. Its a real pain to a common man.

Dear max team,

My name is krishna gopal. Recently i took max life policy number[protected]. Payment of rs 36575 has already been made but now i would like to discontinue/surrender this policy. I gave several failed try to reach you through toll free number provided on max website. Please assist me in this regard. Contact details given below.

Regard,
Krishna gopal
+91 [protected]

Dear all,

I think these people are cheating the common people, i am also one of the victims of these people.
I have paid them 40k / annually for 6 years. Now when i am asking to surrender my policy as all my premiums are paid they are telling me that i will only get 120, 000 (I have invested 40k x 6years =2.40lacs).
I want to know they have taken my money for 6years, hopefully they have invested somewhere, is there company in loss so that my amount is half now.
Moreover they have have confirmed some guaranteed amount but i have not received anything.
I have already made a complaint against them, moreover i will again complaint in all forums, pehredar & all, consumer court.
I request you all to lets come together & make a common forum/group on fb.

I had talked and contacted no of times for converting the bonus payment option from premium offset to paid up addition so that i get all bonus added in my policy amount and get it at the time of maturity but ur people telling excuses and till date not converted it and keep on sending
Me the cheques which i had not honoured till date not a single i reside in meerut contacted ur branch at meerut send application which not received
I requested u to convert it and accumulate all cheques amounts in my policy. My
I am also complaining to irda authority because i may face financial loss here due to this u may say and defect all the amt. At last.
I give u 2days time to resolve the matter

Deep kamal sharma
Pol no[protected]

I took a policy on 12th oct 2017 of 1251/- monthly mode date if issue is 26/10/2017. As per company rules if i cancel my policy before a month i shud get my premium back in full amount. So i cancelled it in 22/11/2017 which is 4 days before a month. Also i paid 2nd & 3rd premium in advance. Now i request to get all premiums bt company not giving all. They r levying stamp duty and medical charges and giving only 873/- refund. This is fraud. I m fed up of this company as one replies in time

My name is manoj kumar and my policy no is[protected]. Recently, my address, mob no, email id and pan card no has been changed without my request. how can it be possible that all details has been changed without my consent and signature. It is totally wrongdoing at your side. pls equire it and confirm me as soon as possible and restore my old policy details immediately.

My name savita singh i took life insurance policy from above
Mentioned company in 2015 policy number is 27479055 premium of rs.20600/- (Round off)
Max life insurance company called me and told me that they afr deducting rs.55850/- which they are giving to the agent. I told them that i m paying the premium then why should any deductions from my fund. Give what ever u want to the agent from company's fund not from my fund. They replied we have to do that it is a procedure. We cant help you.
Calling number is [protected]
I made call on [protected]
Please do the need full in above mention subject.
My contact number is [protected]

Purchased term insurance plan on 14th nov 2017 through policy bazaar.
Asked max life team to change following parameter of my insurance policy on 15th nov 2017.
Max life comprehensive accident benefit rider - from rs 10, 00, 000 to rs 50, 00, 000
Accelerated critical illness option - from rs 10, 00, 000 to rs 15, 00, 000.

I have called max life team multiple times sent couple of mails but no communication on change of policy.

Seems like once the policy is selected you are done. You can-not alter anything or make any change.

They will keep on asking you for documents but no answer on your queries.
Even after all documents submitted and medical done 3 weeks back policy is not activated. And still no solution on how to change anything in policy.

Frustrating experience. Not interested in again buying any insurance from max life.
Proposal number is[protected]

Naveen kumar

Policy #[protected], i have taken this policy in the year of 15th sept of 2010. When i taken the policy executive not provided any details to me. I paid amount of rs. 1, 75, 000/- if i surrender my policy i will get only rs. 50000/-. All my hard earnings are invested here. I am loosing rs.100000/- now. Can any one help me get back my fully paid amount

I contacted the customer care and local branch to surrender my policy.
I have deposited the premium for 3 years.
4th year premium is due.
They said that i cannot surrender my policy for 5 years.
It was started in 2014.
The agent had told me that i can surrender the policy anytime after 3 years.
You guys are thief.
I want my money back.
And i don't want to invest ever again in max life.br...

I had applied for a life insurance with max life and due to some technical reason (Unknown) it was communicated that the request has been rejected.
For almost a month i have been following with this person rishikesh (Sales guy) to know the status of refund. He has no clue where the money is and what the status of my policy is. The fact of the reason, he does not even know the reason for rejection..

However, i am not bothered about the rejection of my request rather to receive my refund from the company which is hesitant to refund the amount.

I am going through a hell of a process to understand the reason why max life is hesitant to refund my money. It seems they are now interested in the money rather insuring people.

The given insurance number was[protected]

Somebody please take note of this complaint. I want a complete explanation with compensation for such a reason from max life.

Is irda stipulating such acts.

Regards
Rajath antony