Max Life Insurance Complaints & Reviews

Date of incident: 13.06.2018 and on 14.06.2018 (Recording of phone call of 14.06.2018 is available)
Incident description: i got mobile call saying that (The lady officer) is calling from max life insurance company's delhi head office. She told me very correct details of my policy. She wanted to know whether i had purchased the policy through agents. She also asked me whether agent is guiding me properly. I purposefully told her that he is not guiding me. Then she said me -"because i have timely paid all the premiums, i am entitled for bonus of ~inr 91000 in which ~inr 29000 is going to agent. Since agent is not guiding me properly, i should give her complaint for removing agent from the policy and accordingly she (Max life) will generate code for my policy through"jivan vima lokpal kendra sarkari vibhag"in which agent will be removed and all ~inr 91000 i will be able to claim. During phone call i come to know that this might be a fraud call, as no company wants to remove their agents because agents gave many earnings to the company. I have full recording of above fraud call.
Desirable resolution: in root, max life insurance company's data privacy is at question; so company should be sentenced for it's data leak. Such companies should also trace their ex-employees and should check whether they are not liable for such fraud? Such fraud should be advertised in tv, media, local news papers etc. Head office should instruct their branch offices to immediately circulate the"beware of fraud" kind of information to their existing clients and it should reach to existing clients as soon as possible, so other client's can be saved.

My policy was 6year premium and 20years maturity (Policy no.[protected]. I already paid 6-year premium total 1, 50, 000/-. Now i am facing some financial problem. That the reason i need to surrender my policy. I visit max life office in my hometown, he told now u surrender the policy u will get rs. 71, 000/-.
I don't want interest, bouns nothing. I need amount urgently.

I was given the wrong plan details and was assured by the person named rajesh over a telephonic conversation that a loan of 10 lakhs would be assured by taking up this scheme. Only after i received the policy papers i had understood that there has been a fraudulent incident happened and i had immediately lodged a complaint to the max life service helpdesk within the free lookup period only. However i haven't received any kind of response and am totally dissatisfied with the policy plan and the customer service.

Now the max life team is saying that the policy premium amount cannot be refunded as the free look period is over which in my case is totally invalid as the free lookup period was until may 31st and i had lodged the refund premium complaint by may 24th.

Despite multiple attempts made to call the service desk i was just told that it will take 15 day time to take action on the tick

My name is neeraj chauhan and i'm from unnao, u. P. I had a policy with max life insurance which was taken in nov 2012 and the policy number is[protected] which is now closed by imposing a huge loss of approx rs. 41, 000/- on me. A complaint in this regard was earlied lodged by me during december'17 but same has been marked as resolved without attending it properly. The complaint on them is that i had continuously payed premium of 72000 i. E 2, 000 per month for 3 years. When i got to know that the lock in period is 3 years i telephonically contacted to max life office at hazratganj, lucknow and made query about surrender value, in reply their representative told me that at this stage i would receive a very less value i. E. About 23, 000 approx. Moreover, if i manage to pay for 5 years then i would receive atleast that amount which i have deposited against policy. Further on her advice i manage to continue the policy and after completion of 5 years, i visited to same max office on 27th of nov'17 in connection to surrender the policy and asked about surrender value, in reply the officials told me that i would receive only rs 77, 000 approx. I was shocked to hear that after contributing of rs. 1, 20, 000 for 5 years i'm going to receive the value with loss of 43, 000. For this i seriously share the previous conversations which were made between us to which they denied straightway. Further i telephonically contacted to max customer care no. And disscussed about surrender value of policy with all previous happenings to me. Their customer care representative told me that on surrendering of policy on completion of 5 years i should receive the value equal to 4 year deposits beside this that lady representative advised me to visit their office for more details. Again on dated 28 nov'17 i went to same office and discussed the matter but it was all waste as they don't want to cooperate anyway. This proves the uncertainty/fraudulent in payment policy of max life insurance. Further in tensed mental condition i submit the formalities in connection with surrender of policy, consequently i have received the value of rs. 76, 975/- & 2, 000/- in two lots in my bank account with huge loss of rs. 41, 025/-. This was the worst experience of my life. I hope upon this complaint my case will be attended to properly and adviced to all the consumers not to befool by investing in such companies as they are untrustworthy.

Axis bank staff sadiq from marthandam, kanniyakumari, tamil nadu he came my home and told that sir one offer from axis bank max life insurance you will get more benefit after retirement i told that i am not interested after 4 to 5 days he told if you put insurance i get a promotion, after a long thinking i told to ok but not full mind before debit money i rejected 2to 3 times otp finally the guy take my phone and entered otp at that time he told that after 6 months you take your money and i got a promotion for helping this guy i did it now in the he transferred but now bank people or saying u didn't get ur money. He given fake information and robbery my money any solution for this my policy number is[protected]

I want to surrender my max life insurance policy. I had paid 8 years premium. But there is no branch office at imphal but one agentcy deals about correction of names and others. The nearest branch office is at guwahati, assam. It is very far away and will bear me a huge amount for that. Please tell me where i have to surrender my pololicy.

Indira m
Imphal

Max life agents are not telling complete truth while selling policies to the customers. I want issue some bonds from axis bank but they told me you purchase this scheme under this scheme you get 60 year life insurance policy free of cost & you have to pay only 5 premium and after 10 years yo will get 3 lac plus bonus. When i get the policy (No.[protected], cancellation period also over. Maturity date in policy is 15th jan 2083 this period is very high. I am not satisfied with this period and i want my money back.
For that i called max life to surrender in and they are saying they will pay only 30% what i have paid sofar which is amounting to 75000 which means my 75k and interest accumulated sofar is taken by max life. Agents will not disclose this fact while explaining about policy during initial discussion. But after paying amount we will get bond with all the terms & conditions. This is utter cheating of customers...

Dear all,

Good day,

I have a policy with max life insurance (Policy no.[protected] and was called upon by mr. Praveen kumar (Mobile no. - [protected]) on 8th may 2018 as max life insurance advisor and he was having each & every details related to my policy (Like policy no., policy holder no., nominee name, premium due date, premium amount & register contact no. Etc.) which are actually supposed to be confidential. He told me that there was a 10% discount which was applied on my premium and can be given as discount if i pay my premium directly to max life. I became sure about her identity as that person has every details regarding my policy which was supposed to be with max life only.

I paid total premium of rs. 90, 400 on 09 may 2018, to

Account no. - [protected]
Ifsc code - barb0narela
Bank name - bank of baroda
Branch address - u-94, lampur road, narela, delhi - 110040

After doing the imps transfer on the name of - max life[protected], i called max life insurance customer services to confirm them and they said it will take 48hrs. To update the details into system and they raised a service request with ticket no.- 1468196 and provide me the switchboard no. Of max life insurance ([protected]). Few days later, i started getting mails, calls and message from max life regarding non-payment of my premium.

This seems to be a planned fraud as some of the internal max life employees provide all details to such fake people, so that they know our premium due date and contact us and ensure us that they are actual max life insurance advisors.

I request max life insurance fraud team to track this team and take strict action against them as they have full authority as compare to a normal civilian. They can track there physical address with the help of above a/c no. And mobile no. And also track such employees who provide details to them.

Awaiting a positive response from there side.

Dear sir/mam

I am ex employee of maxlife insurance company, my name is ruby pandita and my employee code was sri0216. I left company on 24 april 2017. My issue is that i want to apply for my pf and i lost my pf documents sent by company with full and final payment.

Kindly send pf documents for withdraw and also guide me how to apply for my pf amount. My pf no. Is ld/jal/11332/85664.
Please process my pf request on urgent basis.

Thanking you

Yours sincerely
Ruby pandita

Dear team,

I would like to cancel the policy, could anyone assists me what is the procedure and from where do i get the "surrender form". Also let me know, how long that this process takes if i personally visit the branch nearby.

Ones i initiate the cancellation will the amount be deducted from my account, if the due date falls on the before the cancellation process could complete.

Please advise on this.

Regards,
Jack

Address : 31/ C, S . C . Deb Street, ( Near RabindraBhawan ), KONNAGAR – 712235, Hooghly ( West Bengal ) .Mobile :[protected], [protected] .E. Mail : associated . engineers @ yahoo. co. in

Dated : 04. . 05 .2018 .
Respected Sir,
Subject : Complain against Max Policy No.[protected] .With reference to my above Policy regarding the payment of third annual Premium ofRs.1, 23, 316.25 within 28th March 2014, but I did not deposit third Premium within focusedtime against my above policy .

I am a businessman, huge money was blocked at thattime, we didn’t received any amount from our client at about six months, I had in mymind that I had to pay the payment 3rd premium within March’14, but I was in hugefinancial crises at that time due to not release the outstanding payments against my billsfrom our clients . I already informed to MAX LIFE INSURANCE CO. LTD, OperationCentre, 90 A, Udyog Bihar, Sector - 18, Gurgaon through mail to service.helpdesk @maxlifeinsurance.com on 26. 09. 2014 ( Copy of Mail attached ), even then one of ourcasual worker met with an accident and had died on 13th September 2014 within workingperiod at our working period at our working site, we had to pay a large amount ascompensation ground to his parents, even then, we promise to pay the premium amountalong with interest and also penalty, if you arrange to give us at least two months time .But sorry to inform that we got a mail on 30th September 2014 from Customer Service -Max Life Insurance that the above mentioned policy number is terminated by Max LifeInsurance as the revival period got over on 28th September 2014, After that we requestedand wrote several mail and letter to Max Life to accept my payment along with interestand penalty as per your interest table, but they rejected my proposal and disagreed toaccept to run my policy in future .We would like to inform you that after some days I used to get huge telephone calls fromMax Life and different organisation and different individual from other cities like Delhi, Mumbai, Bengaluru, Gurgaon etc. regarding my above policy . I got the offer from someone that “ I have to open a new policy of their company first, after that the money willbe deposited which I have paid two nos. annual premium plus interest” . Some oneoffered me that I shall get more against my policy but I have to open a New Policy withthem, but all the communication were made over Telephone . Whenever I requested togive the mail address and advised your suggestion through mail, none have given me their mail address for the negotiation of the above matter . It is also inform to you that are presentative of a organisation Future Generaly came to my house and told me that “kindly open a new policy with our company, I promised to recover all your deposited amount along with interest against your Max Life policy” . I told him that I am sixty oneyears old right now, so I shall not take any Insurance Policy for me, then he forced meto take a policy for my son and promised to get back my total amount will be releasedvery shortly,

Asish Guha Contd. 2.but sorry to inform you that nothing is happened so far, I am really surprised to observethat how they got the total information towards my policy . I am getting puzzled to faceall these things .I would be grateful, if you kindly arrange to realise my problem and try to solve it solveit as early as possible, because your esteemed organisation ( BIMA LOKPAL ) who hasgiven mail address to negotiate matter very closely . I am giving you Scan copy of all myauthentic documents which will help you to proceeds toward the claim of my above policy .I am a Senior Citizen, I need the money back immediately with actual interest andproper benefits to full fill the needs of my family . I am totally depends on youresteemed organisation to get back my deposited money of Rs. 2, 46, 432 . 00 from Max LifeInsurance Co. Ltd. .Kindly treat the matter above matter as very urgent and solicited your kind co-operation inthis regards .Yours faithfully, ( Asish Guha ) Policy HolderEnclosed :1. Details of my Policy of Max Life .2. Renewal Premium Intimation ( Illegally terminated the policy, as mention pointNo. 3 of above closes )3. Our Request Letter mailed to Max Life on 26. 09. 2014.4. Mail Copy of Max Life dated. 27. 09. 2014 and 30. 09. 2014.5. Revival of my Policy dated 10. 07. 2015. & Reminder on 16. 07. 2015.6. Insurance Premium Receipt .

Dear sir,

I have follow up with customer care for policy cancelled from 23-apr-18.

But still customer care person arun cancel form not shared with me. My policy no[protected] and reference number 18740289.
Also attached earlier communication for your reference.

Kindly look into matter and refund amount on my account on urgent basis.

Rajender kumar yadav

[protected] / [protected]

I have purchase online term plan in january end month and i have received policy on 9th feb 2018 but due to some reason my policy no.[protected] hae cancel on 6th march in free lookup period for that i have send all required document through mail to max service email id but i haven't got any response from ur side therefore i have call customer service they told that they haven't receive any document therefore resend the document so i have resend again then then also they haven't receive my document i have send 6-7 time document and even customer care also not given proper reply whenever i ask they tell me to wait some already 2 month pass my query haven't solved yet pls solve my query or i have to raise a complaint in irda.

Dear all,

Hope you doing good!

Please note, my father is having insurance policies with max life, out of which one of the policy premium was due on 27th april. This policy number[protected] was called upon by max (Mobile # [protected]) max life insurance advisor and he was having each & every detail related to my policy, which is actually supposed to be supreme confidential. He told him your policy is due for dates 27th april to which my father said he will be submitting later on during the grace period. Mr. Rahul called up again one day saying that there was a 10% discount which which will be availed as a cash back when paid and can be given as discount if paid directly to max life. I became sure about his identity because all of the details shared by him around my policy were absolutely correct, which was supposed to be with max life only. He even called the branch sector-16, faridabad and asked if he to talk to rahul even they handed over the phone to himmy dad paid total premium of rs 50, 004 through neft at the same time by 24th april '18

To:

Beneficiary name:- maxlife insurance co ltd. (Policy no)
A/c nu.- protected
Ifsc - alla0212896
Branch - kaushambi (Ncr),
Bank - allahabad bank
Amount-50004 /-

From:
Source account no.[protected]
Bank name - andhra bank

My father then inquired today in the bank branch to check if the payment has been made to which the branch employee said its been done and when asked for the receipt they said they will check and return back. When called back they said its been rejected as there no payment done tabout the discount from max life customer support but they declined any such offer, which added on to our suspicion. Max life executive validated that the fraud has happened but they can't do anything, which is completely unacceptable. However i suspect the fraud is done within the company as my dad was already in contact with max regarding his policy due dates to which all of a sudden this man contacted and said to deposit the money and avail 10%discount

It seems to be a big scam all together.

Hence, i would like to request your good self in helping me out to get my refund back and taking strict action against max life employee who liaised with the culprits as this entire fiasco would not have had occurred if due diligence with regards to my policy was carried out from their end in keeping the information confidential.

Awaiting a positive response from your

I want to register a complaint against max life insurance for leaking customer data (Mainly policy number and bank account no attached to it). I have a policy and that was surrendered due to some financial reasons in 2014. Then in 2017 i have received a call from unknown person who has saying himself as a insurance agent of the concern company. At the same time, i have received a message saying that some amount is deposited into your bank...

Ecs update and premium method change request for policy no[protected] has been given on 25.03.18 vied ref no 18730549.in which ecs dpdate has been accepted vied mail dated 27.03.18. And, premium method update change was pending. But on premium due date premium amount has been deducted from my old bank account on dated 27.04.2018. And, now todat 28.04.2018 i got a mail dated your ecs update and method has been accepted your (My) premium due is on 27.05.2018.

I have taken this useless policy from max newyork. Max life partner plus endowment to age 75 plan. I have already made 9 instalments of 10k each.
After i complete the payments, i have to wait another 20 yrs and it will give me only 11k per year!!! Now i realize how cheat was that agent who gave me this stupid policy and how big cheat is this company.
If i withdraw i will get only max 50 % of the amount invested. From 9 yrs interest of 10k each year would have been so much.
Sum insured is only 1.5 lacs whereas i will be paying 2lacs in 20 years.
Whenever i call them up they don't arrange for executive to talk on this.

Hello,
I had two policies with max life and i had cancelled both the policies in month of january. Intially the monthly premium used to go through ecs from my salary account. Suddenly today the whole amount to renew policy i. E 52000/- has been debited without my knowledge from my account. I would like to bring to your notice this is by far very negligent service that i have received from your end. When policy had already lapsed and i do not wish to renew how can the amount be deducted. Look into this matter at priority basis and revert

Sir
I am bharathidasan my advisor code is 480787 worked as a agent in amijakarai branch chennai, i applied for noc and submitted all the necessary documents kindly issue noc as soon as possible. My contact number [protected]
My mail id bhar997711 at gmail dot com.

I applied noc form on 30 march 2018 in amijakari branch,

I lost my identity card and licence for that i provide a police complaint and the complaint copy i attached with ic 38

Kind issue my noc as soon as possible

And it is mandatory to the insurance company to issue the noc within a week period as per the irda rules and regulation

I have forced to take policy in max life insurance while to get a personal loan in axis bank. They told wrong information about policy and coverage amount, and premium installments (First told only pay for 4 years and now told must pay 8 years). Refer below forwarded mail..

8 years payable amount : rs. 1, 24, 519.00

But maturity sum amount : 1, 53, 735.00

I have paid 3 premiums, details below...

First premium - rs.15999 dated 24.12.2014
Second premium - rs.15800 dated 12.01.2016
Third premium - rs.15810 dated 31.12.2016

Total paid amount - rs. 47609.00
And i requested to surrender my policy, and they told you will get the amount rs.28, 800.00 only.

Please assist and arrange to get total paid amount.

Policy number :[protected]
Policy name : max life life gain premier
Agent code : 386188

Awaiting your reply...

M. Yugaravi senthil