OYO Rooms Complaints & Reviews

I booked a room in OYO 79007 Collection O Cinecity booking date March 2 to March 3 2022. I paid the money via mobikwik wallet the money was debited from the wallet but the booking was canceled and the booking ID was not generated. So I don't know what to do

On 27th, I was booking a hotel at Kolkata and during payment step, the money got deducted from my account and when redirected to the app, It showed "something went wrong" and asked me to pay again. As I was in urgent need of an hotel, I made the payment again. This confirmed the booking.

But now, when I am checking, the room got booked twice and I was unnecessarily made to pay twice!

I request to get my money back!

Thanks,
Kajol
([protected]@gmail.com)

Hello
We have booked the property on 6.30 PM on 27.02.2022 as shown the pictures on the OYO website. But when I visited to the property i have not get the property as shown in the picture. It was not matching the single thing on this property not a proper bed, not a proper bedsheet and not bedroom proper. So how can I stay in the same. So please check and refund the amount. Because we have already get connected with evey way to the customer person but we have not get the response from anyone.

Thanks & Regards
Ankit Paliwal
[protected]

Hello
We have booked the property on 6.30 PM on 27.02.2022 as shown the pictures on the OYO website. But when I visited to the property i have not get the property as shown in the picture. It was not matching the single thing on this property not a proper bed, not a proper bedsheet and not bedroom proper. So how can I stay in the same. So please check and refund the amount. Because we have already get connected with evey way to the customer person but we have not get the response from anyone.
Booking ID - EQWV2764

I have booked a room on 28th February for 12th March at Rainbow hotel, Tejpur, Assam. But the assistant misguided me in the booking process as I tell them to book a 2 guest room they booked a single guest room. Also, they also gave me a room in the mentioned hotel by telling that the hotel is very near to Tejpur Central University, Assam but it is far away from the University.
Now, the problem is they are refusing to cancel my booking. A fraud team is troubling me in my cancellation process. Kindly help me in this regard.

Booking I'd:FSQ05509

I have booked oyo room on 26-02-22 and there's a offer on OYO application to give Rs500 cash back if we do the payment through paytmpostpaid and i applied code - OYOPAYTMPP . waited for more than 24hours.. no amount is given by OYO and their all customer care executive have cut my call after saying we are checking it no response is given from their site . You take money so quick but why at time of giving cash back no satisfactory answer is given by your executives.
Here is my booking id of oyo room : G9YR0799
Here's my transaction details -
Paid For
oyorooms
Order ID: hryp7tmjlc9p381l1eitir74

Paid From
Paytm Postpaid

Transaction ID:[protected]
Here's my email address : [protected]@gmail.com

Hi, I made a booking for January 1, 2022, at 01:01 AM but canceled it after 2 hours due to some reason and at morning I talked with oyo customer care and they said they have initiated my refund and I received an email regarding my refund query but after two-month-long time on February 26, 2022, I did not get the refund amount in my bank account

My Contact no is - [protected], [protected]

Payment issue

Never ever book a hotel with OYO today I had worst experience of my life. I booked a hotel in Mysore with AJ palace, when I visited the property they said they booking are full and they can't give me a room, even after having confirmation on booking they did not allot me any room, when I booked another property collection O 082654 Heera Suites in Mysore I reached location the hotel location was incorrect on connecting with oyo customer care they only kept telling me we will connect you with Hotel, but every customer care person disconnected my calls after speaking to them. I tried to connect with them for an hours by now it was 10pm, they just kept saying we will connect with you and we will connect with you. Then after 30 minutes a lady called Astha connected she said will call you in sometime mam, but again same story every time someone called me I have to explain then entire story. By now it's was 11pm and I decide to stay at another hotel. Finally Mr. Manish Kumar connected and said he will connect me with his manager but again same story my call was kept on hold and then got disconnected. This is the kind of service OYO provides..

It has been more than a month my booking has been cancelled because of oyo's mistake and still i have not received my refund amount for booking Id E5C27677. I tried calling customer care for refund they are careless and niglecting the entire issue. Worst service provider i have ever seen i my life. They are running their company by using the money of their customer by not giving the refund amount.

Booking id - A78E4377
It's bad to see the worse customer service of company like Oyo, I did booking of hotel for 6 nights at bangalore booking id- A78E4377 by Oyo but when I did checkin I found that hotel room in worse condition that I made checkout in next day after consulting the oyo management and found other hotel to stay for rest days, but due that my tour plan got and other day(2feb) got spoiled!
It's been 22 days from my checkout day and 14 days from when I got mail about my refund amount telling will take 7-14 days to get refunded. Today is the 14th day and still I didn't got my money back, due this am facing the trouble due finance. It is the worse experience I had with Oyo for hotel as well as for the customer support and refund!
Now am feeling like was it a mistake to trust Oyo for my booking?
Pls look into it! Don't break the trust customers like me do!

Room was so dirty n unhygienic... The washroom, the bedsheets, the pillow, everything was so dirty, used and smelly,
This was the first time I used OYO seeing your ads for cleanliness and hygiene...I reached late night at the place because I was traveling...there was no one to look for it ...I was really disappointed... Won't go for OYO ever in my life, also won't recommend it to any one I know... Pathetic experience...

I booked a Oyo hotel room on phone, after seeing the pictures of the property (Oyo Pallavi Nilayam, Singasandra, Bangalore) on 19th Feb 2022 for the same night (Check in 19th Feb 2022 and Check out 20th Feb). They sent me a payment link and I made the payment of 747 INR through Paytm. I reached the property at 8 PM that day. I walked into the property and found the reception to be poorly managed with a foul odour and a caretaker who seemed to be inebriated. I asked to see the room before checking in and he took me to the room. It was the dirtiest hotel room that I had seen in my life with stains on the bedsheet, dirty towel, cracks on the wall and floor and cockroaches. It looked very unhygienic and I asked to be shown another room. Realised that too was just like the other one. I asked them to cancel mhy booking and refund my money because I could not stay in an unhealthy and unhygienic place as such. The caretaker became angry and asked me to figure it with Oyo directly. I tried calling Oyo multiple each times and each time, the agents who answered said they cant help me and I need to reach the escalation team and they put me on hold saying they will transfer and after 15 mins of being on hold, the call would eventually get disconnected. I got realy frustrated becasue it was already almost 9 pm and I downloaded the Oyo app to try cancelling it through the app. Chatted with their chat support and the agent flatly refused to cancel it or refund my money since it was already post the check in time (as per their policy). I explained to him that I did arrive there to check in but seeing the condition of the property, I cannot fathom staying there. They have falsely advertised that property with misleading pictures. I cannot stay in a room with cockroaches. The agent still refused to do anything about it. I finally cancelled it myself and I got a message saying the entire amount goes into cancellation and I wouldn't get a refund. I continued to call Oyo support again and on the 9th or 10th attempt, one agent transferred me to some supervisor (I have all the call recordings). That agent wasn't apologetic about the fact that I had to go through such horrendous experience and said I do not get a refund as per Oyo policy. I asked him if this room was as per Oyo standards. He said no it is not, but I still wont get a refund. I did not even stay in that room for a min. I finally left frustrated and checked into another hotel (not Oyo). I got a call from their escalation team yesterday and I shared all the photos, call recordings with them and they offered me 20% of the refund. I told them its not my mistake and I deserve the entire refund. They agreed that the room looked horrible but they still cannot do anything beyond 20% even though I did not stay there. I told them I cannot accept it and I wont the entire amount refunded. They promised to speak with their seniors and call me back. They never called back and then just sent me a mail later saying the issue has been resolved with a 20% refund and that they are happy to have given me a great Oyo experience. The Irony! I replied to them saying I do not accept it and I want to speak with someone. Haven't heard back anything from they yet.

I booked a room for 2 people in (OYO Flagship 79258 Shree Residency on 20/02/2021 BOOKING ID - MFB43058 from OYO app. I reached the hotel at around 08:55 pm and the guy who was there at reception asked to fill us the register and we filled and the check in time was 08:59 pm at register. He then asked for the OTP which he just sent on my phone at and i didnt saw the full message and gave him the OTP. After that he told me that it is booked only for one people and i was shocked that how is that possible because i made the booking for 2 people. He suggested me to modify the order and i did modify it but it was costing me much more so my Gf placed a new booking for 2 people from her phone but the receptionist started to argue why u made a new booking and he stated that "OYO TRACS YOUR GPS LOCATION AND IF THEY FOUND THAT YOU HAVE CANCELLED YOUR BOOKING AND STAYING AT THIS HOTEL, THEY WILL FINE US" and denied to give us room from that new booking. Then i contacted customer service and they informed me that my booking has been modified from 2 guest to 1 guest at 9:02 pm and then instantly i checked that OTP message and it was "OTP for logging into the OYO app". They Logged in into my id from their device by taking OTP from me and modified my booking so that i have to pay extra money. When i told them that they logged in my id they started arguing and started threatening us and also misbehaved with my Gf also. They scratched our names and timing from register with pen and said " Jo karna hai karle, jisko bolna hai bolde ye mera property hai nahi ghusne dunga" and locked the gate from inside and we were outside in cold night. We called the Area manager and said and explained him the scenario and he said he will call back in 2 min but he didn't call back. And atlast standing there for more than 1 hour i booked a new room at an OYO hotel which was near.
There are more things which happened there were -
*The receptionist got access to my account and personal data
* Mental Harassment and also threatened us
* Misbehaved, mislead and tried to overcharged us
*My Girlfriend got stomach pain with fever after standing outside for 1 hour in Cold night

* On 09 dec 2021, we stayed at this hotel BOOKING ID -FO265663 and the amount was around 799 rs, but same thing happened that day while we checked-in the reception boy told us the coupon code is somehow removed and you will have to pay 1099 rs and i paid that amount without giving much attention that day and he also took my phone that day. Now i can recall and connect what they do at this hotel. And I read other reviews on this property and same amount change fraud has been done to other customers also.
I WANT JUSTICE AND COMPENSATION FOR MY DATA AND PRIVACY LEAKED AND FOR THE MENTAL HARASSMENT CAUSED TO US

On the 21st of February 2022, I attempted to book a hotel room through Oyo, the amount was debited from my account, but there was no booking confirmation, after repeatedly trying to resolve the problem through customer service, I've been very disappointed as the call is either disconnected repeatedly after hearing my complaint about the same or I end up recieving unsatisfactory answers which are very comical, I request you to please refund my hard earned money at the latest, as I haven't availed your service, on the contrary I've had to go through more problems.
UPI transaction ID:[protected]

My booking id is BO8M94607 at allhabad lemongrass hotel.
Very unhygenic and dirty. Room no is diffrent and no covid precations.
Very uncomfertable no support from oyo agent chandan at night.
Very bad experience.

I had booked a hotel in Lucknow on 19th February, 2022. The amount I paid was 2435 using google pay. As soon as I booked the hotel using OYO app, the money got deducted from my bank account but I in the app it showed that transaction is failed. It asked me to pay again. I called customer care and they confirmed that payment has bee made from my end and they are initiating refund, however I did not receive any SMS/Email or even no where in the app it showed that refund has been initiated.
I called them again asking about it they told me to hold for good 5-10 mins and later they cut the call. Every time i try calling them the call gets transferred to new representative and they repeat the same process of asking me to wait and eventually cutting the call.

This is a very negligent behaviour from OYO Rooms, my money was not refunded and neither any confirmation was provided to me that refund has been initiated.

Dear Team,
I have done pre paid booking for today[protected] with booking ID - BFR14110 but i was cancelled booking due to some medical emergency. For this cancellation oyo tack 100% cancellation charge.
Now i need refund.
My mail id - mahaveer.[protected]@gmail.com

I had tried to make a booking at an OYO on February 13th through the OYO website. The following are the necessary details:

Address: Oyo Townhouse, D-88, 100 Feet Rd, Phase 2, Chattarpur, New Delhi
Booking dates: 13th Feb till 16th Feb
Mode of payment: GooglePay
UPI Transaction ID:[protected]
Google Transaction ID: CICAgOD5Iu-VBQ
Payment made to: OYO Rooms

While the payment was successful, the same did not reflect on the OYO website from where I made the booking and was directed to GPay for the payment. After successfully completing my payment when I went back to the website, the pop up showed I finally made the payment in cash at the above-mentioned OYO. Since the payment was successful from GPay's end, the problem seems to lie on your end. The phone services of OYO were of no help to me.