OYO Rooms Complaints & Reviews

Team Oyo,
I am not able to receive my payment Invoice on my mail id, while your ccare executive said my email id is wrong registered and it can not be helped.
Every problem have solution, but running from giving solution is always easy while very disappointing.

Plz help my booking I'd: XK 589185
MAIL ID: [protected]@gmail.com...

Sorry for the long email below but please bear with me.
It all started with an unfortunate decision by myself to use OYO at the first place. I had been trying to search an accommodation in Gwalior during December 2021 on booking.com and near to my desired location, I found a 2 x guest houses which I booked for 11/12/2021 (1 N 2 D) with booking ID -: T4UI4957 & HIPD7556.
There was a marriage at our place next day and at last moment I had to book these two rooms owing to the unexpected last moment guest arrivals. My guests went to the respective guest house after a long day of marriage events to check in at 10:30 pm just to use the guest house for overnight stay however both of the guest houses turned away the guests saying that they have actually discontinued the agreement with OYO 8 months back. This was really a frustrating reply and surprise as you can imagine the discomfort caused by this ### company. Finally the guest had to sleep in their cars as all the rooms had been busy that day. It was an embarrassing situation for us being the host. I started escalating the issue to OYO and registered a complaint on 15/12/2021. After 3 days of long enquiry and calls the OYO team accepted the fault and some SHAHBAAZ ALAAM confirmed with email that there would be refund processed within 5 working days which was duly approved by some AGM - Nitesh Gupt. Now since last almost 5 weeks I am waiting and trying to chase via email, phone calls etc. that I have not received any refund but no one is ### bothered at all. Seriously, this is completely unacceptable and unprofessional way of working by this stupid company OYO. Even after written email confirmation to send across the refund, they are not sticking to their words and commitment. Being human atleast a courtesy email is appreciated. I never used OYO before and I will never will. Kindly stay away from them if you want to save your energy and avoid any financial losses.

I had booked a room with oyo for 12th jan 2022 my Booking ID= JAI44870 And after reaching to hotel they have not allowed unmarried couple decided to cancel the room because of not allowing. I given a calls to oyo they were not responding with the proper information and disconnecting the call. Even though i not entered in the hotel they have to refund with full amount till now i have not received any refund amount. The worst response they are given in calls and chat iam not satisfied i need full amount should be refund this is my request i will never book again anytime again if i have any emergency i will cancel at that time also they wont refund any amount But did not receive anything from team. please help me sir

I have booked a hotel room and made the full payment but the app did not reflect my payment. Moreover I had to pay again at the hotel to check in. This is totally unacceptable from Oyo
Please refund my extra payment of rs2389
My booking I'd is PMPF4636

I have booked a room and I paid the complete amount. But the app did not respond after that and it did not reflect my payment I had to pay at the hotel to check in

I have also paid Oyo through the app. Please refund my money that was deducted due to the app's fault.
My booking I'd is PMPF4636

I made a transaction for booking a hotel via Oyo rooms in Delhi, Capital O 10824 Hotel Star Suites with BOOKING ID G0NR1313 for last December 9th till 13th 2022 with transaction amount of 12161/- ( from SBI bank debit card ). I cancelled the booking after staying there on second day since there were no rooms for my family to stay. The same date (11th DEC 2022) called their online help support and he told me the refund 5931/-will be initiated 7-14 working days. Since then Oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. They also gave me a reference number and i checked with my bank manager. After confirming with the bank mentioning the transaction the bank says we have already updated your transactions but your biller has not initiated the refund. I asked Oyo again mentioning there is some issue from their end and he hanged on me several times. Kindly initiate the refund but the response from Oyo is same that your bank reference number is so and so and to talk with your bank. I am fed of calling Oyo and again without any worthy results.

I have booked through OYO hotel with Booking iD R0LN2764 & TTIT2505, during check out Hotel receiption and also OYO consumer care inform they will share GSTN invoice in email, after waiting for 3 days i didnot received the same, after that i made the complain in OYO help line, they asure me to make refund of both amount. i have submitted my account details many time but they are not refunding the same instead that they are asking the account details again and again and some they are giving unnecessary reason. need help to get the invoice or refund amount.

My refund amount on bonking I'd V4IS2302 is not credited to my account, don't say that from your end the amount is credited because I have checked my complete statement of last two months, but no use I did not receive any amount to my account, and what kind of service your are providing when we call to customer care to explain about my problem they just disconnect it and how many time u guys what me to follow up for the refund, I decided to raise to complaint against oyo for the refund fraud business, it is not 1k/2k it is 7463 rs.

I had booked Oyo on 12th Jan 2022 for 13th Jan and paid through Mobikwik within the Oyo app, and money got debited but booking didn't happen, i have attached screenshot of Mobikwik as well as my credit card statement

My booking Id is LZ9B8228

Hi,

I have booked the room using oyo customer care support through phone from Dec 18 to Jan 4 for long stay they have given one offer SPOT booking with less amount and I payed 5200 (aprx) without seeing the hotel infra and hygiene and they said that it is near to you only but its wrong (Five km away from my expected location).I went to that hotel room size is very small, no hygiene in toilet and doors are broken . So I called oyo customer support and shared the photos of rooms infra and asked them to cancel the booking
they raised the ticket for refund with cancellation charges.OYO promised me that I will receive my amount after Jan 4 (Check-in and Check-out date) but still 12/1/2022 I didnt receive the amount, I called many times daily but no proper response from their side.

Ticket ID : [protected]
Resource ID : ISMD8314
OYO please refund my amount ASAP.

I booked a property SPOT ON 77346 H K Residency in Mysore with booking ID: LJIF9339 at 11 PM on Jan 11. The guests went to the hotel at around 1AM on Jan 12 to checkin and the property was closed and the property reception was not attempting phone calls. When i called the customer care for help, they tried arranging other properties, but that didn't work too because no other properties were open. When I asked to cancel, there is no refund because it said the calendar date is changed. Please help us get full refund because we didn't avail service and whole money is charged for cancellation.

Cancelled my booking with oyo rooms and have a refund pending in the amount of rs 7788/-

The status on oyo says that the refund is successful but i haven’t received any money in my bank account. Tried calling their customer service but the ivr machine simply hangs up after saying your refund is complete.

My booking details are -

Booking id: AVXQ3207

My name is Harikrishnan, and my bookIng ID is YFFK6383. I had booked for stay at OYO 81205 Hotel manikyaa from 11 Jan 2022 to 15 Jan 2022.

I had paid the half (Rs.1751) of the final amount (Rs.3502) online a few days after booking the room. On 11th of January 2022, I was travelling to the destination and I received a call asking me to pay the remaining amount online to confirm the booking.

They had my booking ID, paid amount, pending amount, my name and all the details I provided to OYO.

After payment was completed and I tried contacting them they were unavailable. So I was spooked and called them via OYO and the receptionist told me that they have not received the final half of the payment.

This is the last time I'll be ising oyo. There is no safety of the customer information. Virtually anyone could scam you uaing these details easily.

If anyone from OYO is seeing this, Please resole this ASAP.

My phm [protected]

Hello,

I have been waiting for my refund amount of 11772 for booking ID:SWYN8413. When I call the Customer helpline, they always state that due to some or the other issue/error, refund is yet not processed. And after the conversation, they always send an email that the refund is initiated but I have to keep calling them to know the status of my refund. Firstly I was denied check-in at by the hotel for which I had to make my own arrangements at double the amount and then the refund was promised within 7 to 14 working days, which is also over. And now I have to pay my credit card due. I will be highly obligated if you can help me to initiate a legal proceeding please. Also attaching the snip of email that is send by OYO helpdesk.

I booked a room on OYO and when I called the hotel to get their correct location, the manager said he'll not give us rooms if we have booked the hotel through OYO app. I cancelled the booking almost 15 days before the travel date but I haven't received any refund till date. There's no proper way to communicate with OYO customer service and the chat option on app is useless

Booking ID for reference: RWS35450

Sir I booked a room on oyo in hotel Alishah, Nagpur on 24th December 2021 and I prepaid the amount.After entering the room I disliked the room and called customer care of oyo to cancel my booking and for refund.They said the refund will be in 24 hours but still I didn't get my money back.
Booking id:GXT10724

I called Agoda for booking a property - Capital O 10824 in Delhi to attend a family wedding function for 10th Dec'21 and they said that the room is not guaranteed through Agoda.
Then I reached out to OYO and was confirmed over call that this booking will be final and would not be changed/cancelled, post which I went ahead booing 4 rooms with OYO. On check-in date, 10th Dec, 21, I got a message that my booking has been moved to Oyo flagship 47987. This message was received at 2.49 pm(after the check-in time) and this happened without my consent. This was the most horrible situation I could have been in. 11 members of my family who were to stay in these 4 rooms were at the Hotel with their bags, waiting for check-in to happen. I was on call for over 2 hours with OYO to request them that I want to stay in capital ) 10824 property only as all my relatives were staying there for 2 days for the family function. Eventually I did not stay in Oyo Flagship 47987 and asked for my refund of INR 11997.
In a few customer case calls was denied the refund and when I raised a written complaint on this platform, I got a call about refund being initiated. Below is the mail received on 19-12-21 and it has been more than 14 working days and I still not received my refund. How can a organization not adhere to the timeline that they themselves committed. When I raised a complaint about it, they said that there was an internal issue and shared the same mail on 3-01-22 again stating the same TAT. Also, the executive said that the refund will be processed within 4-5 days(whereas the mail said 7-14 working days) It is unbelievable that instead of making the process smooth, they are making me follow up and not adhere to the timeline and still not process the refund, not only this, their team is giving false commitment on TAT? I am done with this experience that I have gone through. INR 11997 is not a small amount and it has been stuck with OYO for over a month. Never in my life I had such a pathetic experience, with the booking, stay and refund.
I demand a compensation for additional INR 11997, over and above my refund for the false commitment and miserable experience I have had for over a month!
Mail screenshots attached for reference.
[protected][protected][protected][protected][protected]-
Hi,

Hope you're keeping well.

It was a pleasure talking to you earlier. You'll be happy to know that we've resolved your concern regarding Check In Issue : Property Blocked/Closed

As per our telephonic conversation refund initiated from our end of Rs.11997 . It will reflect on your source account within 7-14 working days. For any further queries, you can call our 24x7 customer care number-[protected].

Post this email, you will be receiving another email asking for your feedback basis the resolution provided by our executive. Your feedback is extremely important for us. Do let us know what you think!

For ease of your convenience, you can now easily modify your bookings, know hotel policies, get resolution for escalations and claim refund by clicking on Need Help on the OYO app.

Here's looking forward to more comfortable and sanitised stays in the future.

Regards,
Sangita bera
Guest Experience Team
OYO
[protected][protected][protected][protected][protected]

Sir,
This is Abhijeet
I have booked a room with OYO on 09 jan 22 at 10 am with ID E2X44590.And at 1130am l decided to cancel the room because of alteration of plan.my refund payment is still pending. I talked to many oyo costumer care executive but they didn’t help me.They told me to cancel it before 9 am to get refund.How is it possible if I’m booking a room at 1030am.
Sir pls help me out…

Payment is done but there is no booking id shown in the oyo app i paid Rs.1508 through phone pe i called customer service lot of times there is no response from them.

I was living with OYOLIFE PUN607 PG for 11 months. On December 20, 2021 I moved out after completing the 1 month notice period. Since then according to policy I've to be get refunded with the advance rent. I got the mail regarding refund but in that the mail the transaction status is clearly shows as FAILED. I've filled the Google form but didn't get any further response from Oyo. It's very unprofessional way to deals with the customer.