OYO Rooms Complaints & Reviews

I was living with OYOLIFE PUN607 PG for 11 months. On December 20, 2021 I moved out after completing the 1 month notice period. Since then according to policy I've to be get refunded with the advance rent. I got the mail regarding refund but in that the mail the transaction status is clearly shows as FAILED. I've filled the Google form but didn't get any further response from Oyo. It's very unprofessional way to deals with the customer....

Confirmation number: [protected]

HOTEL RAINFOREST
BOOKING ID: E7X84132
CHECK-IN - 23rd Dec'21
CHECK-OUT - 26th Dec'21

With regards to above book you had provided an alternative booking as my initial booking was not available though I had paid 50% advance to get the booking confirmation. kindly note below

I had to call multiple times in first place to get the alternate booking...

So me and my girlfriend's got a room here for the night and we texting early about 5 this morning and I called the man when I got into the room the one who works at the front desk to ask him by chance is there anyway he could get a microwave for me in this room because there's no microwave a Reuben and there's also no towels but my real concern was just a microwave because I was very hungry want to eat breakfast it's 6...

My experience is very poor in your service. Before 2days of my journey you give me message that I have to change hotel, but your offerd hotel is long distance from my destination. I told you to exchange my hotel with trinoynee but you told me that it is not possible Cancel hotel and book it again but rate is very high. I already canceled my booking. I was facing a huge losses I had to cancel my train booking my office leave was loss.
I...

Actually I booked a hotel room called Oyo 78307 Amber homestay on 29th Dec for 3 nights in Coorg Karnataka from 31st December 2021 to 3rd January 2022
The booking Id is IR7I5877.
I paid 53332 rupees .it's been so many days I am calling them they are saying it got refunded but I didn't got any money in my bank account .They told me to check Oyo money then I saw 2200 ruppees is there not even my full refund .I don't want money...

Oyo 013 New Friends Colony,
He is asking properly the exact checkout. N checkin timings ., n I have pain 1800 first I booked the room ( he has asked to pay in cash) I asked I ll pay by card - he said - company will take away the money n all n blah blah ! Then when I wanted to extend my stay for one more night he asked to pay 1800 more, on gpay in two different numbers ! I paid total payment 1800 plus my food payment ! He asked check...

I`ve issued a refund for my double booking as I mistakenly booked twice for same hotel so canceled one ..I called the customer care and they said the refund will be initiated once you check out of the hotel ...but still I haven't received my refund amount
The booking ID is N9BE5888
date of booking from 30 dec to 1 jan 2021
It now says that my refund has been failed i filled that same form 2 times but it shows failed again...

I was given wrong information that i will be given check in early and would not charged extra also, however when i reached the premises they said that early check is not possible, and then after some arguments they said that i can't check in at 12 also

Also i had word with their executive Harshita, she took hotel owner on call and she was siding with the hotel owner on the call, she did not listen to me and she also asked the...

I cancelled my booking (ID XXZ21955) on 16 December and haven't got the refund till now (it's been 19 days)....

Booking id- XQAP3619
Worst service...room bhut hi ganda tha, room m sirf ek light ko chhor k kch v on ni ho raha tha...jbki reception m light tha...call krne p koi v response ni mil Raha tha, bedheet bhut hi gandi thi, blanket k naam p bhut hi ajeeb sa tha jo ki bhut smell kar raha tah, bathroom m v lights ni jal rahe the...worst experience ever, ye log Oyo k through jaane p acche rooms ni dete, , direct aaane ko bolte hai......

My property listed forcefully on a phone call of Oyo Executive without telling any terms on their phone call to me.
Not provided Training about oyo os app
all no show bookings are marked as check in by oyo
all walk in bookings also calculating commission by Oyo
one month we allowed to book Oyo in my hotel but they have not settled my bill of one month
no body responding to my mails or phone calls...

I am writing this incident for the refund of 6534 rs which got deducted without any reason . Oyo's agent has cancelled my booking without any intimation that I will not get any refund. I booked 3x delux room but after reached the hotel it was double bed only.

I have proof and the recording of the calls that how much time I called your executive and everytime I different response which is very pathetic and unsatisfied
br...

I was travelling with family from Hyderabad to Visakhapatnam and decided to stay overnight at Vijayawada. Booked a oyoroom and was lured to pay upfront by extending a discount. When I checked into the hotel, the room was in a shabby state. Table not cleaned. Linen was not changed but looks like the bed was made using the same old linen. Mosquitoes are there in the room. Checked out immediately within 5 mins. Where as the property manager...

Date of booking 31 dec 2021
My contact no[protected]
I booked the hotel SK Residency with address RZ B3/162., Vijay Enclave, Palam, Dawarka. Tehsil sounth west delhi 110045. india on 31st dec but we had cancelled as there was no Hotel on the Given Address.my Advance payment was deducted 2437 INR which i didnt received till now if you want i can show you my bank statement for the same.

Booking id. TD5Q8429br...

Hello,

My booking (ZNHM7028) was not honored or accepted by Shiva Shanthi Hotel Manager (Mr. Gandhi, Mob: [protected]). Manager said there are payments pending from OYO (for other booking), so he didn't honor/accept my booking. The Property Manager asked me to speak with local OYO executive Mr. Ranjith (Mob: [protected]). Mr. Ranjith promised that he will arrange for a refund; still now I haven't received my money.
br...

I booked a hotel, Capital Residency in Sulthan Bathery on 2021 Dec 28 to 29. Booking Id BSWE0863. After I reached in hotel and they told, cancelled the contract with OYO since September 2021. So can't give the room, I tried to call customer care, they are not responded. I inform OYO, through chat, I am going to cancel the room. But I didn't get the refund, they are telling can't give it, because as per cancellation policy, need to cancel...

I have made a booking on with OYO Rooms by mistake just analyse the price, and i cancelled the same booking on the same day under the policy norms of OYO rooms, i get the status on the app that my booking is canceled and But there is no any mention of cancellation policy regarding online booking. But they are charging cancellation charge unnecessarily with the full amount. They are not responding to calls or their chat Facility. I just want...

On 11/23/2021 I had booked a room for my visit in Bangalore for the 10th of December. Unfortunately, I had made the full payment on my booking. On the 8th of December, I got the notice that my booking was changed to a cheaper hotel for the same price. I immediately cancelled my booking and I got the email confirmation on my refund being issued on 9th December 9:08 AM.
I was told to wait for 7-14 business days for the refund to be credited...

I had booked a room and had paid Rs.2086 for the same. But there was no Booking ID generated, the OYO app shows payment not verified but the money got debited from my account. I tried contacting the customer service, even they are not able to track down the issue. Hence, I want a refund, as the room did not get booked.

UPI ID :[protected]
TO : [protected]@hdfcbank
GOOGLE TRANSACTION ID : CICAgODB88CfZQ...

I was trying to book room and I gave all the details and it asked to pay, I paid through Gpay, amount got deducted but OYO says payment not verified. I don't have booking ID as well as I contacted customer service, even they have no knowledge about this please help me get my money back.

UPI ID :[protected]
TO : [protected]@hdfcbank
GOOGLE TRANSACTION ID : CICAgODB88CfZQ...