OYO Rooms Complaints & Reviews

I booked a room for 2 people in (OYO Flagship 79258 Shree Residency on 20/02/2021 BOOKING ID - MFB43058 from OYO app. I reached the hotel at around 08:55 pm and the guy who was there at reception asked to fill us the register and we filled and the check in time was 08:59 pm at register. He then asked for the OTP which he just sent on my phone at and i didnt saw the full message and gave him the OTP. After that he told me that it is booked only for one people and i was shocked that how is that possible because i made the booking for 2 people. He suggested me to modify the order and i did modify it but it was costing me much more so my Gf placed a new booking for 2 people from her phone but the receptionist started to argue why u made a new booking and he stated that "OYO TRACS YOUR GPS LOCATION AND IF THEY FOUND THAT YOU HAVE CANCELLED YOUR BOOKING AND STAYING AT THIS HOTEL, THEY WILL FINE US" and denied to give us room from that new booking. Then i contacted customer service and they informed me that my booking has been modified from 2 guest to 1 guest at 9:02 pm and then instantly i checked that OTP message and it was "OTP for logging into the OYO app". They Logged in into my id from their device by taking OTP from me and modified my booking so that i have to pay extra money. When i told them that they logged in my id they started arguing and started threatening us and also misbehaved with my Gf also. They scratched our names and timing from register with pen and said " Jo karna hai karle, jisko bolna hai bolde ye mera property hai nahi ghusne dunga" and locked the gate from inside and we were outside in cold night. We called the Area manager and said and explained him the scenario and he said he will call back in 2 min but he didn't call back. And atlast standing there for more than 1 hour i booked a new room at an OYO hotel which was near.
There are more things which happened there were -
*The receptionist got access to my account and personal data
* Mental Harassment and also threatened us
* Misbehaved, mislead and tried to overcharged us
*My Girlfriend got stomach pain with fever after standing outside for 1 hour in Cold night

* On 09 dec 2021, we stayed at this hotel BOOKING ID -FO265663 and the amount was around 799 rs, but same thing happened that day while we checked-in the reception boy told us the coupon code is somehow removed and you will have to pay 1099 rs and i paid that amount without giving much attention that day and he also took my phone that day. Now i can recall and connect what they do at this hotel. And I read other reviews on this property and same amount change fraud has been done to other customers also.
I WANT JUSTICE AND COMPENSATION FOR MY DATA AND PRIVACY LEAKED AND FOR THE MENTAL HARASSMENT CAUSED TO US

On the 21st of February 2022, I attempted to book a hotel room through Oyo, the amount was debited from my account, but there was no booking confirmation, after repeatedly trying to resolve the problem through customer service, I've been very disappointed as the call is either disconnected repeatedly after hearing my complaint about the same or I end up recieving unsatisfactory answers which are very comical, I request you to please refund my hard earned money at the latest, as I haven't availed your service, on the contrary I've had to go through more problems.
UPI transaction ID:[protected]

My booking id is BO8M94607 at allhabad lemongrass hotel.
Very unhygenic and dirty. Room no is diffrent and no covid precations.
Very uncomfertable no support from oyo agent chandan at night.
Very bad experience.

I had booked a hotel in Lucknow on 19th February, 2022. The amount I paid was 2435 using google pay. As soon as I booked the hotel using OYO app, the money got deducted from my bank account but I in the app it showed that transaction is failed. It asked me to pay again. I called customer care and they confirmed that payment has bee made from my end and they are initiating refund, however I did not receive any SMS/Email or even no where in the app it showed that refund has been initiated.
I called them again asking about it they told me to hold for good 5-10 mins and later they cut the call. Every time i try calling them the call gets transferred to new representative and they repeat the same process of asking me to wait and eventually cutting the call.

This is a very negligent behaviour from OYO Rooms, my money was not refunded and neither any confirmation was provided to me that refund has been initiated.

Dear Team,
I have done pre paid booking for today[protected] with booking ID - BFR14110 but i was cancelled booking due to some medical emergency. For this cancellation oyo tack 100% cancellation charge.
Now i need refund.
My mail id - mahaveer.[protected]@gmail.com

I had tried to make a booking at an OYO on February 13th through the OYO website. The following are the necessary details:

Address: Oyo Townhouse, D-88, 100 Feet Rd, Phase 2, Chattarpur, New Delhi
Booking dates: 13th Feb till 16th Feb
Mode of payment: GooglePay
UPI Transaction ID:[protected]
Google Transaction ID: CICAgOD5Iu-VBQ
Payment made to: OYO Rooms

While the payment was successful, the same did not reflect on the OYO website from where I made the booking and was directed to GPay for the payment. After successfully completing my payment when I went back to the website, the pop up showed I finally made the payment in cash at the above-mentioned OYO. Since the payment was successful from GPay's end, the problem seems to lie on your end. The phone services of OYO were of no help to me.

To OYO Management,

I hope some sensible person from OYO and its management reads this mail and feel for it.

PKG-UEYQ3485

I made the full payment as per your terms and you promised me to deliver everything. Mousumi Saha was the one who was representing the entire thing to me from OYOs end.

These are the list o[censored]nacceptable things that happened in my reception night ( 19th Jan 2019).

1.When we entered the banquet, we noticed nothing was ready.( Dining, Starters, starter drinks) around 7 pm. They said they would need 30 more mins to start. My guest were waiting for the starters to start.

When I called Mousumi saha (mousumi.[protected]@oyorooms.com), She said she is not the contact person and she is not responsible for this. Circle club will be responsible. I was shocked and shattered with her statement, I always doubted her capabilities as

as a professional and management skills. She came to be the worst person I have ever met in my life .

2. We noticed Man power shortage and they were doing child labour to serve food without proper dress code. We already captured their pics and will launch a complaint against it.

3. Our guest count was 550, but we found shortage of items around 350 people. We had to literally follow up with them on every food counter for food, spoons, deserts etc.

4. They stopped the starter at 10 pm saying that’s their rule, Mousumi did not mention me all these things, Vijay the person who was their saying its Mousumi’s fault not their.

5. Most of the circle staffs were unprofessional and rude. They were trying to escape from that location. And finally no one was there after 10:30 pm.

So Here are my questions.

1. Is this how you do business and break promises.

2. Is this the standard of OYO’s professionalism.

3. Do you really hire people like Mousumi ( Unprofessional, rude, illiterate, lack of people management skill)

When you take money in advance, why don’t you deliver ?

Why do you escape and ask the customer to deal with the banquet, It should be your responsibility.

I had recently booked a room at Pune by directly calling to oyo booking phone number. While booking they asked me to do some advance payment and for that they sent money request through upi. I have done the payment from paytm upi and the money is deducted from my account. But in the application the paid amount is not showing, when I reached to oyo customer care, they informed the transaction was not complete. I called oyo customer care multiple times and every time they are saying they have not received the transferred amount and they are not addressing my concern. I have also shared the transaction details but still I am not getting any resolution for my issue.

I tried booking a room via chrome and I was paid a payment via GPAY and it's showing successfully completed. I checked with ICICI bank customer care and they confirmed the same as it's completed. I called multiple times but the OYO service desk kept on saying the payment was unprocessed.

Booking ID : SY6N6409

I am ready to share the GPAY transaction ID and screenshot if they need but OYO did not agree to it and did not even help me to find out the issue. I called more than 8 times for the same issue but no help/actions on the issue. it is so annoying to call them and explain the stuff again and again.

I called more than 8 times the OYO service desk and I chatted with many people but no response from them. Highly disappointed with their service.

I talked to customer executive for booking 14 March and 15 March 2022 but they booked room for[protected] and[protected].
My Booking id OBAC7923.PLEASE REFUND MY MONEY .
My name RAJ Kumar
Mob.no.[protected]

Have booked an Oyo room on 16th Feb 2022 at 12 am but when we went to the spot the hotel manager told there was no booking and we saw that it got automatically cancelled.
I tried customers care lots of time.
I want refund.

My initial booking, which I made on 4th December 2021 was with shree shyam guest house in Jaipur near the railway station from the 29th of December 2021 to 2nd January 2022. But that hotel wasn't taking any oyo customers, or so they told me. Therefore even though I had prepaid I had to wait for oyo to shift me to another hotel which took them more than 2 hours, all the while me waiting at the side of the road.
Later hotel Radhe, which they shifted me to told me that they have gotten payment for only two days from oyo and wanted their full payment or else I would have to vacate. Again talking to oyo for almost 2.5 hours the payment was not transacted by oyo so we had to move out on 31st itself 2 days before our check out date.
I made several calls to oyo regarding this as I was helpless, I booked somewhere else which costed me even more and hours of my vacation time was spent dealing with oyo's fiasco
I demanded full refund which I'm entitled to considering the situation oyo put me in not just once but twice during my short trip.
I had paid ₹2398 to oyo on 4th of December
Oyo managers have no idea of the onground situation and the consumer has to suffer because of it.
I had already called oyo consumer service several times on the 31st regarding this matter and again in January, they said they would only refund ₹572 on 12th of january but they even didn't refund that.
Considering all this I now want full refund or I would have to take this matter to court and demand other damages as well.

Hello sir
my booking id VWFT0979
hotel name: oyo 86432 maruti grand
I have recently booked a oyo property at 12th of february 2022. I was asked to pay the payment online in order to get the deal at rs 699.
i had paid the required amount on 12th of february.
My check in date was 13th of feb and check out date was 14th of feb.
as mentioned the check in time was 12 pm on 13th feb.
I came the location today at 12 pm
I found there was no hotel at that location, if you can check the chat timings you can easily find i was texting the customer team since 12 pm
LATER I WAS informed by mr. Sudip prasad that I would be getting the refund since that property manager was scamming the customers.
my conclusion is please initiate my refund of INR 699 as soon as possible.
below am attaching the screenshots that shows the proof that I was busy texting the team since 12 pm till 4pm waiting on the road outside.
moreover the hotel shows that i checked in at 12 pm and checked out at 12.45pm, which is not possible that i entered at 12 n exited at 12.45
kindly if the hotel has allowed the check in, ask him any of my aadhaar details or any proof of me entering in the hotel.
i want the revert as soon as possible

Regards,

Hello Team,
I have booked hotel at Tripathi Booking ID KNIK2446 on 15th Jan 2022 as per guidance by OYO customer care over phone and send me link to pay the amount using google pay. After making the payment i have checked the hotel details found there is no parking facility hance called again customer care and cancelled within 30min on same day 15th Jan 2022. I was told that refund will be paid to my account back. it is almost a month now trying to reach customer care no luck. I tried various methos to reach customer care no, there is no IVR option to talk to customer care hence i tired with booing option however as soon as i say refund they disconnect the call, they don't bother the customer who has already spent on booking hotel, theie aim only booking and no service to customer. i sent mail too [protected]@oyorooms.com but response till date . i don't any other option to claim the amount. Worst part is we are not able to contact anyone one and also my booking ID not showing in App and OYO Help assistant provided by OYO. this is really pathetic service to customer . there is no chance of getting my amount refunded. Before make booking with OYO thick 100 times

I booked a hotel on 12 th February 2022 and my booking was not successful. But my money got deducted. Also booking ID not generated.
Kindly refund my money. I have also attached payment details in attachment section. Kindly refer it.

Have booked an Oyo room on 9th Feb 2022 at 2 am but when we went to the spot the hotel manager told there was no booking and we saw that it got automatically cancelled. We checked in at 3 pm on 9th . After that I saw Oyo gave me only 142 rs back where as it got automatically cancelled and they should pay me 1084 rs which was the cost of that room.
Now come to the Oyo customer care services.its very poor . I have called them 1000 times but every time the connect me with the refund query department the call got disconnected. So shameful of them that they are running a fraud business like this . I think this is their extra income .
I want my refund back as soon as possible. Otherwise I'm gonna write about it everywhere like Facebook insta and playstore.

Sir, i have booked Oyo room on 10 Feb 22 around 10o clock. But i didn't received any confirmation till 12o clock. Due to this i didn't got my 100% refund. I m not payable any amount to Oyo as this is there own technical issue still I didn't receive any refund. I m student I don't have enough money to pay. I kindly request you to send me refund as soon as possible. This is very big amount for me. I request Oyo team to be Cooperative and understand the issue... Please try to contact me. I have tried to reach Oyo team through cll multiple times. This is very stressed situation that I m facing right now. I hope you understand me.
Thanks in advance Oyo team.

I have tried booking a hotel at trivandrum. I was asked to pay 274 Rs in advance and pay the rest at check in. I tried paying it twice. But two times, the money was debited (Total of 548 Rs). and still the booking is not confirmed. Big shame... I need the refund to my bank account

I had received an email for refund from OYO on 23/01/2022 that I will receive my refund within 7-14 days and it is 10/02/2022 but I haven't received the refund yet. The reference id that they are giving is of the payment that I had made to them. No transaction id or other details of the refund is being provided. They are saying that they have initiated the refund but i haven't received any refund. The customer care chat repeats the same thing over and over and customer care number does not even gives an option of query regarding past bookings

Booking id- A78E4377
I booked hotel shree pawan paradise for 1 feb to 7 feb from oyo at bangalore. But I did early checkout due worse condition of room at 2 feb before 10:30 am, after consulting the oyo management. Due some error hotel was unable to mark checkout, after consulting oyo management, they said me to call after my checkout date for refund but now from days am unable to connect with them. Pls help!