OYO Rooms Complaints & Reviews

I have booked room vide I.d F3CH2576 and paid money. While visiting personally I have not found rooms as per pictures shown on site and not as per description.. not clean and sanitized. Messy and unhygienic.. customer has not resolved issue.

During booking of hotel room, when clicked on directions for the hotel on the Oyo app itself, it showed a location just 800m away from my current location. Based on which I confirmed booking.
Later when clicked on directions for hotel on the Oyo app again, it was showing a different location which was 5km away and inconvenient for me. Hence, had to cancel which was the only option available. I tried booking the same hotel again. Still the same issue, because of which I lost Rs.1196 (699+497).
When I reached out to the customer support on the Oyo app, they are denying refund.
Booking IDs:
EM2V9757
NWPB2719

I booked an oyo with booking id FD767603

I saw the ratings and pictures of Hotel New Era Residency. Upon booking confirmation I paid the amount online. Soon after that I received a call from hotel manager saying that building is being renovated so you need to come to a different building with a different name. Naturally I had not seen that before. On oyo app also this was not indicated in any manner. So basically I paid for something I saw online, but was given accommodation somewhere else.

It was late night and I had no where to go so I complied thinking that Oyo standards would apply. However the new place was jot up to the mark. No staff wearing masks. No temperature checking also. Anyways it wasn't crowded so I moved on. Room I was allotted was sub standard. Cupboard filled with garbage. Bedsheet had stains and cigarette burn marks. When I asked the staff there to change it they said spare is not available. Due to it being late I had no other choice but to spend the night.

I felt like I've been cheated. I got accommodation in a place I didn't see on app while booking and paid for a room which I didn't know anything of before hand.

I checked out before 11am and contacted oyo customer support straight away. After a lengthy conversation they agreed to refund 20% of the amount. I was insisting for 50% but they did not agree for various reasons.
Next they told me that they will refund in oyo wallet only. And due to certain "policies" they cannot send refund tk original mode of payment. Basically they want me to use the refund amount on their platform only. The money I paid out of my pocket I cannot use freely where I like. After repeated protests, they told me issue will be escalated and a senior customer executive will callback within 4 hours. That call never came.

I contacted them proactively myself. They had no idea of issue history so I had to take the pain of explaining it again. They repeated the same policies excuses. And repeatedly tried convincing me to accept the refund in oyo wallet which I refused.

Till now no satisfactory response has been received. No senior executive has called me back to take this further. Instead customer support is adamant on closing the issue without providing required resolution.

I have paid Rs.1937 through phonepe to oyo on 06.03.2022 to book a hotel in Katra. My money got deducted but the booking was not confirmed by the Oyo website....

I have booked a room for two for the dates 11.03.2022 to 15.03.2022 at Capital O 79031 Hotel Satyam by Coastal Grand hotels and resorts in Trichy, Tamil Nadu and have done my payment through Google Pay. I have not received any confirmation regarding booking or any Booking ID yet.
UPI Transaction ID[protected].
Amnt- Rs. 6267.00

Please acknowledge this receipt as soon as possible and help me out.

Thanks and Regards
Kaushik Sinha
Contact No - [protected]

We had booked a room vai Oyo and the hotel person told us couples not allowed instead of we were married couples...so we cancelled our booking...and Oyo customer care told us to do another booking for refund...so we did and now they r not providing us refund for the same

I have paid Rs.1301 through phonepay to oyo app on 05.03.2022 to book hotel in Lucknow. My money got deducted but booking not confirmed by oyo app. On calling customer care of oyo they have booked hotel on pay to hotel basis and i have again paid in cash and money paid through is still not refunded.

Please look into this matter and solve it urgently.

I have paid through paytm to book a room in pondicherry through oyo my money has been deducted but booking hasn't been confirmed
Upi Reference id:[protected]
Amount -rs. 1075

I have paid Rs.2106 through Google pay to oyo app on 5/03/2022 to book hotel in Mumbai. My money got deducted but booking not confirmed by oyo app. On calling customer care there asking for Booking ID, as booking is not confirmed I didn't get booking ID.
I want my money back, this can not be tolerated.

3.03.22 that day I am booking in Oyo application but rooms not booked but amount will be debited in our account how will be possible very worst Oyo app please refund my money 740+740 = 1480 please send immediately

I did a booking to the below hotel on Feb 18th due to a family wedding at Agra

Booking details (ID: X4O13428)

Hotel address
SPOT ON 81376 Relax Inn
00, SH62, Taj Ganj, Agra, Uttar Pradesh, 282004, India, Agra

I did the booking through OYO based on the ratings, review, images of the room and amenities available in Oyo website. To my surprise the hotel was entirely different than how it was listed in the website. This hotel is not for a family stay rather for young people to book rooms without any ID as such and spread antisocial activities. I was embarassed to witness such shock as I had to go to such hotel with my mom, wife, brothers and sisters in law. I was in a mental shock due to this incident. The hotel reception was run by a 14 year old kid. The room ceiling were broken and there were absolutely no amenities listed in the website for this hotel available in actual. I strongly condemn Oyo for endorsing such false information, trapping customers and denying refunds. Please look into this matter and take necessary action against Oyo and the hotel authorities as this tampers our countries reputation and culture

I paid using oyo app .. Payment was made using amazon pay but room was not booked. There is no option to contact them also . Customer service is worst ..

Even after * times requesting they are sending only payment receipts. Neither the hotel nor Oyo is sending me Gst Invoice.
As per GST act and rules, no GST registered entity can deny for providing gstin tax invoice specifying customer gstin no. Oyo is only providing me with the payment receipt which is of no use to me since the same cannot be used for taking GST credit. While checking out the hotel associated with Oyo said the Oyo rooms will provide the invoice. It is a complete case of violation of GST law.
I need the original hard copy of tax Invoice copy so that credit can be availed by my organization.

I am unable to cancel the booking
REEU6610
OLBA5219
DAI50456
L3HV5242
H9Z98985
DXBQ5499

We sent an E-mail regarding terminating the contract with OYO rooms 3 Months back.

We were supposed to get the NOC in a month

None of the associate respond to my messages and they never pick up the calls. De listing hasn't been done either so far and it's been more than 3 months by now.

This case is happening to Sri Sai Sathya Residency Perungalathur, Chennai

Send the Acknowledgement for termination of OYO 72591 Sri Sai Sathya Residency immediately to [protected]@gmail.com

Stayed from 5th February 2022 to 12 February 2022.
Vacated on 12th February 2022. Confirmation of vacating mail sent on 14th Feb 2022.

28th Feb 2022 - Send reminder for security deposit refund

No reply on refund query. Got a mail for paying rent for March on 2 march 2022.

Please expedite the refund as we had vacated on 12th Feb and confirmed the same via mail on 14th Feb(Remided on 28th Feb)

Booking ID: 166557
Order ID:2107790

Booking id 166557 order no 2107790 arun francy stayed from 5 th to 12 feb . Vacated on 12th . Mail sent on 14th regarding vacating the room . Again reminder sent on 28 �22022 . Now e mail received from oyo to make payment for march .Rent . Stayed only for 7 days and vacated, till now no refund of security deposit .

Dear OYO Team,

I had booked Capital O 71872 Sahyadri Cottage, Alibhug, my Registered No. [protected]. I used only o e room, One deluxe with 3 guests but i paid the amount twice due to UPI issue, i spoke to your Agent as well on [protected] he said the refund will be processed in 3-4 working days and i have the call recording, and your service is pathetic i spoke to 5 agents but still no one was able to solve the refund issue. PFA Mail o[censored]PI Tranactions.
My App is showing be below 2 Booking Id and we have only used one room,

Kindly refund one amount ASPA.

Booking ID: DB2Q8291

Please find below 2 payment details:
1.
Txn. ID : T2202192300151558824469
Bank Ref. No. : [protected]
2.
Txn. ID : T2202192313177488284904
Bank Ref. No. : [protected]

I have made a booking in oyo 84779. I have reached the location with the help of map but i couldn't find the hotel. I tried to call hotel manager but call didn't connect. I called customer care number they also didn't help, i said atleast connect me with the hotel. As i have made booking with different number, so i didn't get any help from any executive of oyo customer care executive. Finally i saw there a OYO flagship 78737 singh empire inn and I visit there to ask help, staff was very very rude. He said you can only make a booking here and i called [protected] for make booking but hotel manager said that i have sold out all rooms but all rooms are available here. If you really need room, you have to 1000 rupees for 6 hours. As because i need room that time, i paid 1000₹ and get room which is totally worthless. There was no towel, soap available in room. Even door lock was broken, there is no facility to lock room from inside, blanket was tear from different sides.Firstly i didn't get room in which i have already make a booking. Because there is no facility to connect with hotel. Alternatively i reached to another hotel oyo flagship 78737 singh empire inn, hotel manager was very rude, he asked 1000₹ for 6 hours. When i said that i make booking from oyo app, he said i have make sold out. You have to pay 1000₹ if you need hotel. The room was very dirty, door lock was broken, blanket was also dirty and totally unhygienic atmosphere was there. I also found some personal stuff of previous visitor, it means the room was not being clean after evey checkout. It is really pathetic and unexpected from oyo.I would like to take necessary action against such hotels by oyo chairman. Just ask hotel manager how could they treat customers like that. He charged 1000₹ which is shown 599₹ in oyo app. Hotels should take care of hygiene as pandemic is still there. I also want explanation for which service he charged 1000₹. That room doesn't not even deserve 300₹.

I am writing to request a refund for a week long stay at Oyo Hotel in Douglas GA. I am currently stuck staying in the room and would like to have my money back so I can go to another hotel. I booked the room through Priceline who used Agoda so all I have is the Priceline confirmation number. I paid $372 plus a $50 cash pet deposit for 7 days. I'm attaching pictures and videos of the conditions of the room I'm in. Its the second room I've been after asking to be moved out of the first one. I have called priceline 3 times & spoken with the hotel manager but they refused to refund my money. There is no toilet paper or towels. The shower curtain is REALLY dirty. The toilet won't flush properly. The door can be opened without a key. The hotel manager and maintenance man allow their dogs to walk around without leashes. The floor is disgustingly dirty and sticky. There is no trashcan. Please refund my money.