OYO Rooms Complaints & Reviews

I booked 2 rooms on 26th Dec for 6 members, the hotel accepted the booking and I paid Rs.5724.
After reaching there they told us that they already had bookings in negative (-3) and that they can provide one block room instead of two rooms.

The ceiling of the room was broken and I did share the picture of the room then and there.
I did not check-in in the hotel nor did I submitted my ID to stay even then they...

Team Oyo,
I am not able to receive my payment Invoice on my mail id, while your ccare executive said my email id is wrong registered and it can not be helped.
Every problem have solution, but running from giving solution is always easy while very disappointing.

Plz help my booking I'd: XK 589185
MAIL ID: [protected]@gmail.com...

Sorry for the long email below but please bear with me.
It all started with an unfortunate decision by myself to use OYO at the first place. I had been trying to search an accommodation in Gwalior during December 2021 on booking.com and near to my desired location, I found a 2 x guest houses which I booked for 11/12/2021 (1 N 2 D) with booking ID -: T4UI4957 & HIPD7556.
There was a marriage at our place next day and at last...

I had booked a room with oyo for 12th jan 2022 my Booking ID= JAI44870 And after reaching to hotel they have not allowed unmarried couple decided to cancel the room because of not allowing. I given a calls to oyo they were not responding with the proper information and disconnecting the call. Even though i not entered in the hotel they have to refund with full amount till now i have not received any refund amount. The worst response they...

I have booked a hotel room and made the full payment but the app did not reflect my payment. Moreover I had to pay again at the hotel to check in. This is totally unacceptable from Oyo
Please refund my extra payment of rs2389
My booking I'd is PMPF4636...

I have booked a room and I paid the complete amount. But the app did not respond after that and it did not reflect my payment I had to pay at the hotel to check in

I have also paid Oyo through the app. Please refund my money that was deducted due to the app's fault.
My booking I'd is PMPF4636...

I made a transaction for booking a hotel via Oyo rooms in Delhi, Capital O 10824 Hotel Star Suites with BOOKING ID G0NR1313 for last December 9th till 13th 2022 with transaction amount of 12161/- ( from SBI bank debit card ). I cancelled the booking after staying there on second day since there were no rooms for my family to stay. The same date (11th DEC 2022) called their online help support and he told me the refund 5931/-will be initiated...

I have booked through OYO hotel with Booking iD R0LN2764 & TTIT2505, during check out Hotel receiption and also OYO consumer care inform they will share GSTN invoice in email, after waiting for 3 days i didnot received the same, after that i made the complain in OYO help line, they asure me to make refund of both amount. i have submitted my account details many time but they are not refunding the same instead that they are asking the account...

My refund amount on bonking I'd V4IS2302 is not credited to my account, don't say that from your end the amount is credited because I have checked my complete statement of last two months, but no use I did not receive any amount to my account, and what kind of service your are providing when we call to customer care to explain about my problem they just disconnect it and how many time u guys what me to follow up for the refund, I decided...

I had booked Oyo on 12th Jan 2022 for 13th Jan and paid through Mobikwik within the Oyo app, and money got debited but booking didn't happen, i have attached screenshot of Mobikwik as well as my credit card statement

My booking Id is LZ9B8228...

Hi,

I have booked the room using oyo customer care support through phone from Dec 18 to Jan 4 for long stay they have given one offer SPOT booking with less amount and I payed 5200 (aprx) without seeing the hotel infra and hygiene and they said that it is near to you only but its wrong (Five km away from my expected location).I went to that hotel room size is very small, no hygiene in toilet and doors are broken . So I called...

I booked a property SPOT ON 77346 H K Residency in Mysore with booking ID: LJIF9339 at 11 PM on Jan 11. The guests went to the hotel at around 1AM on Jan 12 to checkin and the property was closed and the property reception was not attempting phone calls. When i called the customer care for help, they tried arranging other properties, but that didn't work too because no other properties were open. When I asked to cancel, there is no refund...

Cancelled my booking with oyo rooms and have a refund pending in the amount of rs 7788/-

The status on oyo says that the refund is successful but i haven’t received any money in my bank account. Tried calling their customer service but the ivr machine simply hangs up after saying your refund is complete.

My booking details are -

Booking id: AVXQ3207...

My name is Harikrishnan, and my bookIng ID is YFFK6383. I had booked for stay at OYO 81205 Hotel manikyaa from 11 Jan 2022 to 15 Jan 2022.

I had paid the half (Rs.1751) of the final amount (Rs.3502) online a few days after booking the room. On 11th of January 2022, I was travelling to the destination and I received a call asking me to pay the remaining amount online to confirm the booking.

They had my booking...

Hello,

I have been waiting for my refund amount of 11772 for booking ID:SWYN8413. When I call the Customer helpline, they always state that due to some or the other issue/error, refund is yet not processed. And after the conversation, they always send an email that the refund is initiated but I have to keep calling them to know the status of my refund. Firstly I was denied check-in at by the hotel for which I had to make my...

I booked a room on OYO and when I called the hotel to get their correct location, the manager said he'll not give us rooms if we have booked the hotel through OYO app. I cancelled the booking almost 15 days before the travel date but I haven't received any refund till date. There's no proper way to communicate with OYO customer service and the chat option on app is useless

Booking ID for reference: RWS35450...

Sir I booked a room on oyo in hotel Alishah, Nagpur on 24th December 2021 and I prepaid the amount.After entering the room I disliked the room and called customer care of oyo to cancel my booking and for refund.They said the refund will be in 24 hours but still I didn't get my money back.
Booking id:GXT10724...

I called Agoda for booking a property - Capital O 10824 in Delhi to attend a family wedding function for 10th Dec'21 and they said that the room is not guaranteed through Agoda.
Then I reached out to OYO and was confirmed over call that this booking will be final and would not be changed/cancelled, post which I went ahead booing 4 rooms with OYO. On check-in date, 10th Dec, 21, I got a message that my booking has been moved to Oyo...

Sir,
This is Abhijeet
I have booked a room with OYO on 09 jan 22 at 10 am with ID E2X44590.And at 1130am l decided to cancel the room because of alteration of plan.my refund payment is still pending. I talked to many oyo costumer care executive but they didn’t help me.They told me to cancel it before 9 am to get refund.How is it possible if I’m booking a room at 1030am.
Sir pls help me out…...

Payment is done but there is no booking id shown in the oyo app i paid Rs.1508 through phone pe i called customer service lot of times there is no response from them....