OYO Rooms Complaints & Reviews

Again refund is failed.. i want transaction I'd that which refund u to have done.. or other wise transfer money direct to my account..

I have made a booking in nagpur from oyo rooms and i had made a payment of rs-1635 and payment deducted from my account and showing successful in upi but application is not reflecting confirmation. and there is no one to assist on customer care. please help!

I have booked room 31st december 2021 in goa, hotel people denied to check in because of room unavailability, Refund request i have done many time, Still i am not getting.

I made a booking on 11th Jan at the hotel Vardhan House 80047 through OYO rooms. The hotel cancelled my booking and I asked for a refund. As per the guy, the booking was initiated but I did not receive the money until 18th January 2022. I called the customer care and the executive said that he has initiated the refund now and asked me to stay online and the call was disconnected after 20 mins. I had to repeat the same process and even this time the same thing happened. I repeated the same process for 4-5 times and until now I haven't received my refund. This is the kind of service provided by OYO rooms in India.

We are the new owner / leaser of Snow Touch Resort, Manali. We dont want to tieup with OYO now.

There for we are regularly sending mails to partner.oyorooms.com and on other mail ids also to De-list our property i.e. listed on OYO in the name of Palette Resorts - Snow Touch Minze 111898.

But OYO does not De-listing and not giving any response to our mails too. We are loosing business because other portals like makemytrip not listing our resort till than OYO removes it from OYO portal and give us NOC.

Please remove our property name from OYO, otherwise we have left no option to take legal action against you.

Regards
Aman Sehgal
[protected]
Snow Touch Resort, Manali

I have paid rs.999 through phone pay to oyo app on 13.01.2022 to book hotel in Hyderabad. My money got deducted but booking not confirmed by oyo app. On calling customer care of oyo they have booked hotel on pay to hotel basis and i have again paid in cash and money paid through is still not refunded.

I have called customer care of oyo today and talked about the issue to the lady picked up the call and she transferred the call to her senior, the person to whom call was transferred has abused me and shouted on me.

This behavior is not a tall accepted and i want my money back. Oyo customer care is worst...

I have done a booking on 16th January 2021 have made payment through the link received by your end on Gpay amount was been debited from my end but the executive from your end said the amount is not received yet I received the booking I’d. Which is J3Q35869. The amount debited from my end 1270/- plus 224/- which is 1497/- As we were waiting at the hotel for the amount to be received from your end your executive advised to make a new booking for which we again paid 1270/- and was received by your end and the booking got confirmed. For the previous which was not received from your end the executive said that we will receive refund in 24hours . We haven’t received any refund yet. Please look forward this was our first experience with Oyo and it was not at all appreciable. We faced a lot of issues.

I booked a hotel they asked for payment the amount was 618 i paid 618 via online payment and then i slept in the morning i got the mail that your booking is cancelled as you have not paid the full amount which is 670 and i paid 618 but the main point is that they asked me to pay 618 so paid 618 if they would have asked me 670 i would have paid it, there's not any option in the app to pay less money I can't edit the price as i want they ask

I6KF6554- booking I'd
Found insects in my room number 403 at hotel de alphabet townhouse gudimalkapur Hyderabad which I booked through Oyo rooms on 16 jan 2022. I need my refund back. The stay at the hotel was so difficult. Cockroaches were flying and was found everywhere in the room. The hotel just look good from outside, but rooms are filled with insects and cockroaches.

Hello, I booked a OYO Hotel for two rooms (booking ID-RNLN7437) on 26th Dec 2021. The distance I was wishing for was 2-3kms from Har ki Pauri, Haridwar. But on OYO, due to the showing of wrong location, I booked a hotel. After that when I conformed the location through Google Map it was 15-20kms. So I talked to customer care (named Oma). She cancelled the hotel on my behalf and said I will get my refund in 7-10 wprking days. Its been 20 days now. When I tried calling again, Akshay picked and said to talk with IVIR team. I again tried calling and got no response. Please help me with my refund.

Sir, madam
I was told on 21st December that I will get refund within 7-14 working days but still now I have not received any refund .I tried to connect with your service team since two days but everytime I had to tell the whole story to a new person and no one has solved my issue. I am fed up with this kind of service. I am not getting reply of my mails also. What kind of service is this?

On 29th August, 2021, I had booked reservation with OYO at O46890 Sairaj Inn, Puri from 17th September to 19th September. My Booking ID was S8MT9663. I made the booking for 3 adults in the name of Arup Ray. Initially, I had made a partial payment of Rs 370 to confirm booking. I was asked to pay the pending amount of Rs 1112 at the hotel.

I was all good till evening of 31st August, 2021. Around 10pm on that day, I got a call from [protected]. The caller introduced himself as an agent of OYO. He asked me to make the balance payment of Rs 1112 online stating that as a COVID prevention measure Sairaj Inn is no longer accepting payment at the Reception. I didn't realize it then that it was a fraudulent call. The agent gained my confidence by stating all the booking details including the Booking ID. May be he has hacked your server or an insider of OYO is passing on such booking information unethically. He even answered all my other queries like distance of hotel from Puri station, present COVID norms at Puri, etc.

While talking to me over phone, he sent me bank details on WhatsApp from [protected]. This WhatsApp even showed OYO logo as DP. The bank details is as follows:
A/C No.[protected]
IFSC - CNRB0002886 (Canara Bank, Noida)
Recipient - OYOROOMS

He tricked me to make the payment of Rs 1112 on Google Pay. After that, he said the transfer was not successful as the amount got stuck in the payment gateway. So, I had to make two more transactions of Rs 2224 and Rs 3336 in the hope of getting back the refunds.

In this way, I had made a total payment of Rs(1112 + 2224 + 3336) = Rs 6672. I request your serious concern on this matter as this fraud has been done in the name of OYO. Such actions will affect your business's reputation. Customers like me will not then make further bookings with OYO.

Please look into this matter and assist me in getting back the refund of Rs 6672.

I am attaching the online payments and the chat details images I had with [protected].

Since then, I have sent numerous mails to [protected]@oyorooms.com. But, the few reply mails seemed like system generated ones and were not of any help.

As you can see I am troubled with this issue for over 4 months now. Please resolve this issue of mine

I booked oyo life pg on oyo life app on 4th november 2021. I paid security deposit for single room 6349 as well as advanced rent payment of rs 3809.40 by phonepe for 13th nov to 30th nov.My check in date was 13th nov 2021. Due to some circumstances I was unable to check in on 13th nov. I wanted to cancel the booking as I was not interested in moving into the room. So I tried cancelling the booking on the app but due to poor oyo life app I was not able to cancel the booking as kyc details documents were not getting uploaded on the app. I tried many times to upload the document from the app. Finally on 27th november I contacted customer care agent via email. She said we cannot provide refund due to policy.I haven't moved in but they are also denying returning any security deposit .They do not have any means to contact except an email. I had very pathetic experience with them and hoping to get full amount back.

I booked 2 rooms on 26th Dec for 6 members, the hotel accepted the booking and I paid Rs.5724.
After reaching there they told us that they already had bookings in negative (-3) and that they can provide one block room instead of two rooms.

The ceiling of the room was broken and I did share the picture of the room then and there.
I did not check-in in the hotel nor did I submitted my ID to stay even then they showed that we checked-in in the hotel which is totally unethical and wrong.
I was told that the money will be refunded since they had no rooms available and even though they accepted the bookings. I have tried reaching Oyo consumer support and the ticket has not been resolved yet. I am so frustrated with the services and experience and the amount of time and energy that I have to give in to get my refund back. This is so unprofessional to not hear and resolve the issue once the payment is made. It’s been more than 20 days now that I am reaching them and they do not hear us. They disconnect our calls when we address our issue, put our call on hold for hours and I again try to reach them.
Booking ID : CIKP6771
Hotel Name: Collection O 512 S B Excellency, Jodhpur

Team Oyo,
I am not able to receive my payment Invoice on my mail id, while your ccare executive said my email id is wrong registered and it can not be helped.
Every problem have solution, but running from giving solution is always easy while very disappointing.

Plz help my booking I'd: XK 589185
MAIL ID: [protected]@gmail.com...

Sorry for the long email below but please bear with me.
It all started with an unfortunate decision by myself to use OYO at the first place. I had been trying to search an accommodation in Gwalior during December 2021 on booking.com and near to my desired location, I found a 2 x guest houses which I booked for 11/12/2021 (1 N 2 D) with booking ID -: T4UI4957 & HIPD7556.
There was a marriage at our place next day and at last moment I had to book these two rooms owing to the unexpected last moment guest arrivals. My guests went to the respective guest house after a long day of marriage events to check in at 10:30 pm just to use the guest house for overnight stay however both of the guest houses turned away the guests saying that they have actually discontinued the agreement with OYO 8 months back. This was really a frustrating reply and surprise as you can imagine the discomfort caused by this ### company. Finally the guest had to sleep in their cars as all the rooms had been busy that day. It was an embarrassing situation for us being the host. I started escalating the issue to OYO and registered a complaint on 15/12/2021. After 3 days of long enquiry and calls the OYO team accepted the fault and some SHAHBAAZ ALAAM confirmed with email that there would be refund processed within 5 working days which was duly approved by some AGM - Nitesh Gupt. Now since last almost 5 weeks I am waiting and trying to chase via email, phone calls etc. that I have not received any refund but no one is ### bothered at all. Seriously, this is completely unacceptable and unprofessional way of working by this stupid company OYO. Even after written email confirmation to send across the refund, they are not sticking to their words and commitment. Being human atleast a courtesy email is appreciated. I never used OYO before and I will never will. Kindly stay away from them if you want to save your energy and avoid any financial losses.

I had booked a room with oyo for 12th jan 2022 my Booking ID= JAI44870 And after reaching to hotel they have not allowed unmarried couple decided to cancel the room because of not allowing. I given a calls to oyo they were not responding with the proper information and disconnecting the call. Even though i not entered in the hotel they have to refund with full amount till now i have not received any refund amount. The worst response they are given in calls and chat iam not satisfied i need full amount should be refund this is my request i will never book again anytime again if i have any emergency i will cancel at that time also they wont refund any amount But did not receive anything from team. please help me sir

I have booked a hotel room and made the full payment but the app did not reflect my payment. Moreover I had to pay again at the hotel to check in. This is totally unacceptable from Oyo
Please refund my extra payment of rs2389
My booking I'd is PMPF4636

I have booked a room and I paid the complete amount. But the app did not respond after that and it did not reflect my payment I had to pay at the hotel to check in

I have also paid Oyo through the app. Please refund my money that was deducted due to the app's fault.
My booking I'd is PMPF4636

I made a transaction for booking a hotel via Oyo rooms in Delhi, Capital O 10824 Hotel Star Suites with BOOKING ID G0NR1313 for last December 9th till 13th 2022 with transaction amount of 12161/- ( from SBI bank debit card ). I cancelled the booking after staying there on second day since there were no rooms for my family to stay. The same date (11th DEC 2022) called their online help support and he told me the refund 5931/-will be initiated 7-14 working days. Since then Oyo is telling me that they have initiated the refund and that i will receive the amount within 14 working days. They also gave me a reference number and i checked with my bank manager. After confirming with the bank mentioning the transaction the bank says we have already updated your transactions but your biller has not initiated the refund. I asked Oyo again mentioning there is some issue from their end and he hanged on me several times. Kindly initiate the refund but the response from Oyo is same that your bank reference number is so and so and to talk with your bank. I am fed of calling Oyo and again without any worthy results.