OYO Rooms Complaints & Reviews

Dear sir/madam

My complaint is against "oyo rooms", on 6th october 2018 i was booking the hotel from oyo app and paying the money through "google pay" app, when i paid rupees 776.00 for my booking, but unfortunately i didn't get any confirmation for my booking and money got deducted for an unprocessed booking.

On the same day, i sent an email to oyo rooms and explained them that i had been charged for an unprocessed booking and attached them a screenshot of successful transaction of 776.00, but in response i got to know that they haven't received the money and ask me to wait for 24-48 hours that the amount will get refunded by default in same source.

After 2 or 3 days when i didn't get the refund, i sent an another email stating that money has not been refunded yet and i got a response from them that they are investigating in this matter and will reach back to me soon.

But i didn't get any response from oyo rooms till today nor by call or email, so i contacted "google pay" app to confirm me whether the money has been received by oyo rooms or not, it was my bad even they also didn't replied to me.

After all that i contacted my bank "icici" to confirm me whether the money is with oyo rooms or google pay, so they have confirmed me the that 776.00 has been credited to oyo rooms.

The same email i had sent to oyo rooms that money has been credited to your bank, i have given them all proofs but they are least bothered to reply me

I would request you to accept my complaint against oyo rooms that they had charged me for unprocessed booking and denying me to refund the money.

I am attaching all the emails and transaction details
Email 1: email sent to oyo on 6th oct
Email 2:email follow up sent
Email 3:email to google pay
Email 4:confirmation from icici

Thanks & regards
Sagar ratra
[protected]
[protected]@gmail.com

Oyo room not providing gst invoice to customer for claim. Kindly find the my booking details and so called invoice from oyo.

Oyo flagship 17382 av residency
Booking id: bqdg3564
Check-in - 10th dec'18
Check-out - 15th dec'18

Here are your payment details
Room tariff rs. 9250
Meal price rs. 0
Food & beverages rs. 820
Total rs. 10169

Simply cheat government and public as be gst law

I am using kyo mobile app and i am not able to delete my registered account. Neither i am able to delete history.
There is no option howsoever provided in the app.
From the website also i found no option to do the exact thing.
This is not acceptable as a person should have the right to delete account if he has created it.
Either i want my account disbanded or deleted at the earliest.

We stayed in oyo 5545 in guwahati, at the night before check out, the hotel staff in the reception was not at all helpful he even do not understand simple things. I already briefed him about our requirement of stay certificate (As per central gov rule for us), and told him earlier about keeping name of the both guests in the room bill receipt staying in one room (As they have to claim the lodging charges). But just before checkout he harrased us too much about the bill format as well as stay certificate. The restaurant staff in this oyo hotel also did not provide any bill for mineral water purchased on the last day. Overall i would say, oyo should keep more trained and professional staff in their hotels, because when it comes to my comfort during stay i would say the last night before checkout was a nightmare.

The service by customer care is pathetic. They don't message you the details on your contact number, just keep on lingering around by saying details have been sent.
Ratings of the rooms are completely wrong. A 4.5 star hotel room looks and feels like a public hotel (Pukes on the walls, walls distorted, water leaking).
I am highly disappointed. I would never opt for oyo room again in my life.

Dear sir i want too claim my refund against booking id hqgm2640 they will say my amount will refund in 14 days but i will call again couster care after 12 day they will say your amount will refund in 2 days when i will call 5 days after they will say your bank detail will not available in our record when i will say i will provided the details before they will miss behave me and disconnect the call and say you will repeat same thing and disconnect the call
So i want too a strictly action aging on it

I had booked an oyo room thorugh trivago namely conought mews from 12-15 december 2018. Since the day of booking they would send me all sorts of welcome messages and loking forward to hosting me. Then on the day of arrival i also called up oyo rooms to giude me to the location any they did it. To my shock the guy at this hotel refused to give me a room since he told that oyo rooms did not inform him to keep the room booked at 1am night. Also on calling their call centre none of the attending persons had any idea of helping me but rather just hang up my call telling me that they would forward my call to some senior who did not pick my call around 3 times consecutively. Later at 3 am iget a call telling they had a room at someother place which was far from the place i booked and on reviewing online it was a third class hotel. Also rooms shown here online are not even near close to reality this is actually the biggest fraud. Beware people. Dont waste your time and money behind this horrendous service

Hi Team,

This was a very bad experience with OYO. Yesyerday 12 Dec 2018, when I reached at OYO 18851 Smart Signature where I had confirmed booking they said that no room is available as my booking is extra booking then the total capacity of the property. Then I called OYO helpline number, the representative there said that he can't do anything for this issue and offered nearby lower rating properties at higher tariff rates. At last after 1 hr of struggle we decided on a property OYO 1125 Hotel City Point and he gave me the hotel number to confirm the room availability before I go there to avoid the above described situation. On calling the given number they said that they are not associated with OYO Rooms, this was most unexpected answer. So the situation continued for 1 more hour, I was disconnected multiple times from OYO customer care with the excuse that I am not audible and I was able to hear them perfectly, seriously your customer care executives are real players. In between I was offered one more property OYO 16450 Jass Hospitality, and they gave the same excuse that rooms are not available and OYO app was showing rooms are available there.

This was a horrible experience at OYO and I wasted more then 2 hrs and pain to take cabs and go to different OYO properties. I need you to look into this matter and take action ASAP.

Regards
Kushal Gupta

Hi Oyo team,
I had already requested to delete my Oyo account..on December 5 in this consumer complain..then ..Oyo team replied, we will done to the priority..but nothing had done still..
I also call on Oyo customer care number for this problem.To solve ..but there also not help coming from us .
So I request to Oyo team ..plzz help in deleting my Oyo account..also no option available in Mobile application..to delete
Plzz take this as severity..I hope Oyo team will help me in deleting my account..

Hi,
I had booked a hotel with oyo rooms in sept under booking id: yarh5640 however, on 19th nov'18 i had cancelled my hotel booking.
Its been almost 25 days but i haven't refunded my money of rs 4291/-.

I have received a reference number for this refund payment (Case id[protected] but it is not helpful..

I have been following-up with their customer service team @ [protected], however they have been very unprofessional

Kindly help

Regards,
Neeraj agarwal [protected]

I have booked oyo 22681 and my booking id is DKSZ7016.they have sent me a message"we need to change bookingfrom this to that".I complained to the authority and they put my call on hold for 10mins two times. They aren't calling me back.We have important works and they dont value it .if its to be done then you should inform me before some days.my booking is tomorrow and you are sending me this now. i didn't expect this from oyo. Help me quickly.

Booking cipm7501! As ii have complained on dec 1st! According to their rule i should get my money back between 7 to 14 days! Now they are telling they haven’t initiated only! From today i have to wait for 7 to 14 days! Im emotionally and financially hurt! No proper way to treat a costumer! Im really hurt! Im calling daily for my money! Everyperson is telling they have intitated! But today they are telling till now we had some problem so i’ll do it today! It is my hard earned money sir/ma’am! I need justice! Everytime i call them they are just wasting my time

After conform my booking frm oyo. When we reached hotel they denied my booking. When i call fr help oyo customer care didn't help me they put my call on hold every time i call.. After travel whole day again i reached for new hotel.. Pathetic frm oyo ppl. They didn't help me otherwise they didn't pick my call. Trouble me so much. I huv to travel 7 km to fine out new hotel n pay more.. If they can't resolve my problem my they create a helpline no with no use.

Dear oyo,

This mail is dated 12th december 2018.

I refer to the following bookings:

Pjbx 5670 dated 28th july 2018-rs.33455 from 14th december

Mrse4157 dated 28th july 2018-rs.22639 from 14th december

Rcnv7860 dated 28th july 2018 rs.11069 from 14th december

Dbvo6583 dated 29th july 2018 rs.5994 from 13th december

Ckyz0479 dated 7th december 2018 rs.1693 from 13th december

Above bookings were done to enable elders and disabled family members to attend the marriage function within walking distance from your property sln homes. The bookings were done almost 5 months in advance due to the above mentioned reason so that they are not put to hardship to any distant place.

The bookings start tomorrow morning. The owners of the property sln homes called up to say today 12th dec, around 2 pm that they will not be in a position to honour the booking confirmed by oyo since their agreement has expired. Oyo did not inform me this until the owner of the property informed me. When i escalated the matter on the helpline [protected], i was asked to wait for a while and subsequently accepted that the agreement has indeed terminated due to oyo's non payment of dues to the owners of the property.

Since the rooms were required for quite elderly people and some disabled elders, i sought a full refund and said that i will make alternate arrangements. The customer care executive consulted her senior officials and confirmed that a full refund (100% refund) will be issued by oyo without any deduction due to the problem from their end. She also confirmed that a mail will be sent in the next 5 minutes confirming the same and also a feedback call will come from ho. This is a recorded conversation. The bookings have not yet commenced, hence there is no question of any check-in.

However, to my shock some body called after a while saying that we will not be able to issue the refund. This amounts to cheating and unethical practice and not-acceptable.

I request you to process the cancellations without any deductions to me, as no fault lies with me.

Kindly confirm the same and issue the 100% refund expeditiously.

Regards

Arun javali

[protected]

[protected]@yahoo.co.in

Oyo rooms are not providing me the gst tax invoice for the following booking from above oyo accounts in the name of my employer is having gstin :
29aabch1376e1zp

Booking id:rdzs7314

Capital o 19719 aaccord hotel
Outer ring rd, bhbcs layout, stage 2, btm layout, bangalore

Amount:4370
Bill dated: 12 december 2018

As per gst act and rules, no gst registered entity can deny for providing gstin tax invoice specifying customer gstin no and gst amount deducted. Oyo is only providing me the payment receipt, which is of no use to me, and firm where i am working is not accepting my claim since the same cannot be used for taking gst credit.

I have called them for many times and share my company's gst details through mail. But they are again sending that invoice in which only amount is mentioned and nothing mentioned about gst tax break up details and my company gst no & details.

Hi,
This is to inform you i am tanmay guha niogi traveling digha for honeymoon from coochbehar it's more than 1000 km away and booked hotel through oyo on 27/11/2018
My booking id - djse8273 (Kanchan international),
It's my horrible experience that when me and my newly married wife enter the hotel and show my booking i'd in the reception the receptionist denied the cheek in and ask me to go to another hotel he not able to check in through oyo.
Can you answer
What is my fault??
I am very disappointed and i am going to further legal action.

I booked 2 rooms for 3 days (11, 12, 13 dec 2018) in oyo 12805 sunrise house hotel through website by seeing the very good rating displated at the website. But when i came here the rooms are ugly, no matching between the photos in the website and the actual rooms. Rooms are full of mosquito, no greejer. From around 4' o'clock in the morning there is no power. It's sweating with the blanket. If i remove the blanket mosquitoes are screwing me. Now the time is 05:30 am still there is no power. I don't know how oyo maintaining this hotel. Oyo failed keep their promise to the customer.in fact i complained the same to oyo customer care in last night only. The customer care executive told me that they are going to connect the property manager andhold my call for 20 minutes and disconnected the call without any response. Oyo customer care also failed to resolve my issue... I will reach out the consumer forum on this...

So i will start from my booking day to the end. I wanted to stay for two nights in vadodara so i booked a room in oyo hotel named as siddharth annex. On sama savli road but i wanted to chwck in earlier morning at 6’o clock but they refused to give me an early check in so i cancelled that booking and then i called booked with your this oyo in which i stayed for like one day nd one night which named as hotel aum regency for which i confirmed with your oyo assistance that i will be given free early check in or not and they told me that we had confirm with the hotel and tou will be given a free early check in thats why i booked this room with this hotel which is also on sama savli road. When i checked in early in the morning on 10th december a receptionist told me that you have to pay 600 inr as a early check in charge. I was ammused like i galk to your one of oyo assist and they told me that early check in is free thats why i booked the room and now this hotel guy is asking me 600 inr for early check in. So on that momemt i called to oyo assistance again and a guy named as nikhil talked to me and also with the hotel member and he told me to pay 200 inra as per early chwck in charge but hotel member has charged me 600 inr so i again called to oyo assistance for the credit of my extra 400 inr which i paid for early check in but still i didn’t get any money back and the room was totally horrible. There was no hot water in the washroom. The washroom and room smells too bad. The bed sheet was already blooded and not changed. It was so horrible experience with oyo. I am sure you will understand my problem and do something better for your customer experience. I will still wait for my credit money. I will rate this stay as 0 and will surely say everyone to do not booked with this hotel.

I booked a hotel in jodhpur. We were 5 boys staying there from udaipur. On reaching there we were denied from staying on the grounds that the property we were offered was having electrical maintenance work. We called the customer care where we were shifted to another property. On reaching there, we kept on calling out to open the gates but nobody came out. We wasted our 3 hrs approximately. The time of this incident was 2 am to 5 am. We booked the hotel at 12:30 am on 16 november 2018. The customer care who were supposed to help us out, put our calls on hold for more than half hours. At last when i requested for refund, i was told that it will be made with in 7 to 14 business days. But till today i. E. 11 december 2018, i have not received any refund. All i got is a discount code of 1000 rs on my next booking with in 6 months. Am i supposed to travel again just to claim that discount even if i don't want to? What kind of solution it is to a serious problem like ours? For your kind information

We had booked rooms at oyo 3588 sanjivani resort for 2 nights, booking no. Ptlc3501 through oyo rooms which was confirmed vide email, sms & a telephonic call from oyo on the day of checkin.
However when we reached at hotel reception, we were informed that rooms will be allotted for 1 day only which is unethical & extremely unprofessional. I would never recommend anyone to book through oyo.