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OYO Rooms Complaints & Reviews

3.7
Last updated Mar 26, 2024
Complaints 6582
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OYO Rooms reviews & complaints page 265

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P
PradeepRathi
from Chandigarh, Chandigarh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund not being provided. the company employees have stopped responding to emails

Address:134115
Website:www.oyorooms.com/total-holidays

I had made a booking from oyo total holiday with booking id pkg-ozaf3297.
I was shown two hotels in the proposed itinerary. I asked mr. Danish (From oyo) that i wanted to exactly the same hotels and he told me that if i make the payment on the very same day, the two hotels would be confirmed. I paid the entire booking amount of rs. 32000 out of good faith. One of the hotels was le grand udaipur. After a month of booking, mr. Danish...
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उत्कर्ष गुप्ता
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

booking cancelled even after notifying on call 3 times to not cancel the booking

Website:oyorooms.com

My booking in hotel r inn allahabad from 14 december 2018 to 16 december 2018 was cancelled, even after i called customer care 3 times for notifying that i'll be reaching hotel, so don't cancel the booking. I had to stay on bus stop for one night and had to take a hotel at 3 times the charge due to tariff because oyo cancelled my booking even after being assured by the customer care executives that my booking will not be cancelled. After...
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S
Suomi Bishnu Sarma
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

oyo 13777, hotel vip palace. the hotel denied to give me a room.

Address:Kolkata, West Bengal

I booked a hotel through oyo for 16/12/18 in kolkata. My booking was confirmed by oyo. But when i reached the hotel, they said that they don't have tie up with oyo anymore and refused to provide me a room. I contacted oyo for assistance and the non-sense creature there, tells me that he will provide me a room in another hotel which is 10kms far away. All this happens at midnight! Is this the way you behave with your customers at the point...
+2 photos
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R
Rupesh Kutre
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

not provide help

Ur team captain farrook203 should be suspended..
Ur ground staf[censored]r all agents are useless..
Firstly they told us it's postpaid..
Later told prepaid it.
V did..
After that they provided password..
When v reach room there were 3 padlock..
One was open nd other was locked..
U all wasted my time nd trip..
Ll tel as many people tht not to use oyo.....
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R
ravula sunil
from Changanacheri, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund of amount rs 1493

I booked a room in hotel gemini inn id: vwka6495 this morning, initially my booking was confirmed and then as the hotel have no rooms (The customer service gave me the wrong information that ' the hotel is under construction'. But i enquired the hotel about occupancy and have seen people waiting for rooms who booked from oyo) they shifted my property to another hotel named the royal regency.
Then i moved to the shifted hotel the royal...
+3 photos
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S
sagar0707
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

money deducted in unprocessed booking

Website:www.oyorooms.com

Dear sir/madam

My complaint is against "oyo rooms", on 6th october 2018 i was booking the hotel from oyo app and paying the money through "google pay" app, when i paid rupees 776.00 for my booking, but unfortunately i didn't get any confirmation for my booking and money got deducted for an unprocessed booking.

On the same day, i sent an email to oyo rooms and explained them that i had been charged for an unprocessed...
+12 photos
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K
Kannappan1985
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

not providing gst invoice to normal customer. cheating them

Address:Gautam Buddh Nagar, Uttar Pradesh
Website:OYO

Oyo room not providing gst invoice to customer for claim. Kindly find the my booking details and so called invoice from oyo.

Oyo flagship 17382 av residency
Booking id: bqdg3564
Check-in - 10th dec'18
Check-out - 15th dec'18

Here are your payment details
Room tariff rs. 9250
Meal price rs. 0
Food & beverages rs. 820
Total rs. 10169
br...
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R
Rohit.singhal
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

not able to delete account

I am using kyo mobile app and i am not able to delete my registered account. Neither i am able to delete history.
There is no option howsoever provided in the app.
From the website also i found no option to do the exact thing.
This is not acceptable as a person should have the right to delete account if he has created it.
Either i want my account disbanded or deleted at the earliest....
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A
Annadaroy
from Jorhat, Assam
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

hotel reception staff of oyo 5545

Address:Kamrup Metropolitan, Assam
Website:OYO

We stayed in oyo 5545 in guwahati, at the night before check out, the hotel staff in the reception was not at all helpful he even do not understand simple things. I already briefed him about our requirement of stay certificate (As per central gov rule for us), and told him earlier about keeping name of the both guests in the room bill receipt staying in one room (As they have to claim the lodging charges). But just before checkout he harrased...
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S
Swati09488
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

pathetic service and wrong hotel ratings

Address:Ghaziabad, Uttar Pradesh, 201001

The service by customer care is pathetic. They don't message you the details on your contact number, just keep on lingering around by saying details have been sent.
Ratings of the rooms are completely wrong. A 4.5 star hotel room looks and feels like a public hotel (Pukes on the walls, walls distorted, water leaking).
I am highly disappointed. I would never opt for oyo room again in my life....
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A
Ankit wadhwan
from Meerut, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

fake promise against refund amount and miss behave alzo

Address:Meerut, Uttar Pradesh, 250004

Dear sir i want too claim my refund against booking id hqgm2640 they will say my amount will refund in 14 days but i will call again couster care after 12 day they will say your amount will refund in 2 days when i will call 5 days after they will say your bank detail will not available in our record when i will say i will provided the details before they will miss behave me and disconnect the call and say you will repeat same thing and disconnect...
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S
shaurya.shah9.ss
from Ahmedabad, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

rejection of a reserved room

I had booked an oyo room thorugh trivago namely conought mews from 12-15 december 2018. Since the day of booking they would send me all sorts of welcome messages and loking forward to hosting me. Then on the day of arrival i also called up oyo rooms to giude me to the location any they did it. To my shock the guy at this hotel refused to give me a room since he told that oyo rooms did not inform him to keep the room booked at 1am night. Also...
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K
kkushal.gupta
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

room was not available at the venue when I had confirmed booking

Address:Gurgaon, Haryana
Website:www.oyorooms.com

Hi Team,

This was a very bad experience with OYO. Yesyerday 12 Dec 2018, when I reached at OYO 18851 Smart Signature where I had confirmed booking they said that no room is available as my booking is extra booking then the total capacity of the property. Then I called OYO helpline number, the representative there said that he can't do anything for this issue and offered nearby lower rating properties at higher tariff rates....
+1 photos
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V
Vicky 999
from Bhubaneshwar, Odisha
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

despite request..still not deleted my oyo account

Website:www.oyorooms.com

Hi Oyo team,
I had already requested to delete my Oyo account..on December 5 in this consumer complain..then ..Oyo team replied, we will done to the priority..but nothing had done still..
I also call on Oyo customer care number for this problem.To solve ..but there also not help coming from us .
So I request to Oyo team ..plzz help in deleting my Oyo account..also no option available in Mobile application..to deletebr...
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N
Nagarwal@1
from Kankauli, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

still awaiting my refund against cancellation of hotel against booking id: yarh5640

Address:Mumbai City, Maharashtra, 400071

Hi,
I had booked a hotel with oyo rooms in sept under booking id: yarh5640 however, on 19th nov'18 i had cancelled my hotel booking.
Its been almost 25 days but i haven't refunded my money of rs 4291/-.

I have received a reference number for this refund payment (Case id[protected] but it is not helpful..

I have been following-up with their customer service team @ [protected], however they have been...
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A
Arpan Thakur
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

changing my hotel without my permission

Address:Hyderabad, Telangana

I have booked oyo 22681 and my booking id is DKSZ7016.they have sent me a message"we need to change bookingfrom this to that".I complained to the authority and they put my call on hold for 10mins two times. They aren't calling me back.We have important works and they dont value it .if its to be done then you should inform me before some days.my booking is tomorrow and you are sending me this now. i didn't expect this from oyo. Help me quickly....
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M
Madhura Ram
from Mangalore, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

no response about my refund

Address:Hyderabad, Andhra Pradesh
Website:Oyo rooms

Booking cipm7501! As ii have complained on dec 1st! According to their rule i should get my money back between 7 to 14 days! Now they are telling they haven’t initiated only! From today i have to wait for 7 to 14 days! Im emotionally and financially hurt! No proper way to treat a costumer! Im really hurt! Im calling daily for my money! Everyperson is telling they have intitated! But today they are telling till now we had some problem so...
+3 photos
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T
tasmin_ahmed
from Jasidih, Jharkhand
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

very unprofessional oyo ppl. trouble us very badly

Address:New Delhi, Delhi, 110021
Website:Oyo

After conform my booking frm oyo. When we reached hotel they denied my booking. When i call fr help oyo customer care didn't help me they put my call on hold every time i call.. After travel whole day again i reached for new hotel.. Pathetic frm oyo ppl. They didn't help me otherwise they didn't pick my call. Trouble me so much. I huv to travel 7 km to fine out new hotel n pay more.. If they can't resolve my problem my they create a helpline...
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A
arunjavali
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

cheating by oyo-unethical practice

Address:Pune, Maharashtra, 560097
Website:www.oyorooms.com

Dear oyo,

This mail is dated 12th december 2018.

I refer to the following bookings:

Pjbx 5670 dated 28th july 2018-rs.33455 from 14th december

Mrse4157 dated 28th july 2018-rs.22639 from 14th december

Rcnv7860 dated 28th july 2018 rs.11069 from 14th december

Dbvo6583 dated 29th july 2018 rs.5994 from 13th december

Ckyz0479 dated 7th december...
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vimalbm
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

oyo rooms oyo rooms gst tax invoice not provided or not specifying my company gstin no.

Oyo rooms are not providing me the gst tax invoice for the following booking from above oyo accounts in the name of my employer is having gstin :
29aabch1376e1zp

Booking id:rdzs7314

Capital o 19719 aaccord hotel
Outer ring rd, bhbcs layout, stage 2, btm layout, bangalore

Amount:4370
Bill dated: 12 december 2018

As per gst act and rules, no gst registered entity...
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