OYO Rooms Complaints & Reviews

Hi i am kiran poddar.. I have subscribed for wizard member i am regular user of oyo rooms.. Oyo staff forced me for taking membership of wizard but no use.. Lesser price for non wizard members.. This is pathetic why they kept membership and took extra charges for wizard member when they are in membership.. I need my refund.. My oyo registered mobile number [protected].

I book oyo room 6 days in advance
Paid money 6 days in advance
When i reach on 20th dec for check-in it was told we cant accomodate we are full.
We were shifted 3times then were place around 6km far from our location
And at that hotel it was told u have to pay extra 5000 as we are giving you urgent checkin.
Urgent check in was done not from our end it was oyo management mess created.

I made a booking with oyo for hotel shivraj nanital in october. The app was having technical issues and it did not process the payment. I called oyo and they did confirm the payment has not gone through and wanted me to pay again and then i called to confirm that i only had one booking but by then the rep told me i had two bookings! He immediately cancelled the first one and said i will get the credit in 7-10 business days! Booking reference sodu7324 in the amount of 12968 rupees. I have been paying interest on that amount now and even after so many contacts even to the higher authorities no one has any details when will it show on my end just a one liner it only takes 7-10 business days! Its been more than 2 months guys!! I still have to pay interest on it what if my credit score gets impacted because of this? Who will be responsible?

Dear sir,
I have complaint in oyo customer care many too regarding my mony they will promise me they will refund my amount bt still near one month to go they did not give me my refundable amount i have complaint many times they took me on hold and after a long hold they disconnect the call they will make mee fool near 1 month and they did not give any solution till now they will mentality hares me soo i will take a legal action on it thnku

We booked 1 room double accupancy room which is booking ref booking id: arxf5720
Check-in - 18th dec'18 23:57 hrs. (Oyo hotel qlark) bed was not prper, water was not available in washroom full night and next day morning also water.in morning i ask reception about hot water for bath and other use around 10am in morning. Finally got 2 buckets hot water around 11.50 am.

I am service team for fresh towels he is fresh towels not available he given me 2 hand towels for body cleaning after bath.

We ask breakfast for 2 person in manu aalu - puri and bread toste. But service guy given 1 plant aalu - puri only say bread toste not available.

We got lots of issue whole night too much noise.

Packe detail: andaman package ld-fxip7269
Date : 18 decrmber - 24 december.
Contact person: aman srivastava
Email : amansrivastava. [protected]@oyorooms.com
Contact number: [protected],[protected]
Company: oyo total holidays

I booked 6 day and 7 night package from them, but i recived a call from them on 16 december that, there is not ferry running so u can cancel and we will get refund. So i cancell my flight and train ticket and confirm them, but they are not returning money and spoiled my holidays.
I already wasted 15000 rs already by cancelling flight and train ticket.

We had booked 3 rooms in chennai for 14th october. My parents were travelling from brahmapur, orissa via train no. 22612 on 13th october and they were expected to arrive in chennai on 14th october at 3 pm but due to titli cyclone which landed in orissa on 11th oct, their train got delayed by over 19 hours and they checked into the hotel at around 10:30 am on 15th october and had to check out at 1pm the same day. We checked into one of rooms on time but other 2 rooms we hardly stayed for couple of hours. Because my parents arrived late in chennai so we also couldn't reach on time in rameshwaram and we hardly stayed at that hotel too. As their arrival was delayed due to after effects of natural calamity so we are hoping we can get some refund for the stay. We checked with the hotel team and they said only oyo can help with this. We have been trying to contact oyo customer service team but have not received any proper response from them yet.

Below are booking details at chennai and rameshwaram :

We look forward to host you for confirmed booking fsjo4329 at oyo 8108 adore residency.
Check-in: 14th oct, 12 pm onwards
Check-out: 15th oct till 11 am
No. Of rooms: 3 classic (2x)
Number of guests: 8 adults
Hotel name: adore residency

We look forward to host you for confirmed booking glwj1326 at oyo 8483 hotel blue star.
Check-in: 15th oct, 12 pm onwards
Check-out: 16th oct till 11 am
No. Of rooms: 2 classic (2x)
Number of guests: 6 adults
Hotel name: hotel blue star
Address : 26, east bazaar street, rameshwaram

We recently stayed at Hotel NNP grand in Rameshwaram. It was terrible experience and wanted to highlight the issues :

1) Mattress in the room were terrible and in really bad shape. We had back pains because of the mattress.

2) There were Rats in the room and they jumped on us while we were asleep in the night.

3) The towels were so old that they had turned into dirty yellow color and hotel staff had used so much bleach to clean them that they have become hard and towel felt like spines when used.

4) We had one room booked for 3 people but there no arrangement for spare bed.

The hotel was not all worth the price charged. Hope some action would be taken and we would get refund. We tried to contact OYO but no proper resolution has been provided.

I had my marriage reception on 15th december 2018 where i had paid approximately 84000 for arrangements but on the day of function, the situation was worst and only 2 staff were available in function to serve 125 guests and moreover the decided food was not served as per agreed menu. Moreover the dinner was not started till 10 though the function timing was 7-10pm.

I tried to contact mr punkesh (Event manager), ankita but they couldn't do anything and answered irresponsibly when it was a critical situation when your guests were waiting for food.

Many of my guests finally got involved to make food and serve food to guests as guests were walking out without food. This is a shameful for a hospitality industry when guests have to make food and serve themselves. I had discussed the issue with mr punkesh who assured me for a call me back after putting everything on mail but no response till now.

I want 100% refund just because of mental harrassment and critics i have been going through from 15th onwards.

I made a booking with booking I'd : WMUG3216
and when I was checking out I was asked to pay : 2095/- inr. Bt I made booking of inr 1922/- then I called oyo coustmer care at 12:06 pm and asked about the difference and I was told ... 74/- RS for my food and 99/- RS for my WIZARD MEMBERSHIP. then I asked what's the benefits of wizard membership. I was told by Mr. Dheeraj Kumar ( oyo guest experience manager) that I will get 5% discount on all wizard hotel and 10% on same hotel everytime if I book it again in future. Then I paid the amount 2095/- from my debit card. At 12:36 pm. And made another booking with I'd RMCF4309 BT I DIDNT GOT 10% discount. I called the oyo coustmer support again and I was told : THAT THEY CANT DO ANYTHING NOW AFTER PAYMENT IS MADE I WILL NOT GET any REFUND or And I will also not get 10% discount in future for 1 year and also they can't cancel my membership and I will only get 5% discount BT I paid for 10% WHY I HAVE TO PAY FOR THEIR MISTAKE I WANT THEM TO RESOLVE IT. SS ARE ATTACHED BELOW

Me and my friends had booked an oyo room for a night in kovalam, kelambakkam... When we reached there, we were denied our rooms stating some problem that the branch had with the local police station.
It being a secluded location, 9 o[censored]s were on the road at 11pm with nothing nearby.
This is pathetic service and oyo must solve this problem.
We put trust in a company and they let is down horribly.
Will not recommend to anyone i know.

Hi team,

I have been using oyo rooms for a year now.

But there have been lot of changes in the oyo rooms in near past, which i dislike.

And i am also moving out of india in coming months and want to delete my account. As i won't be using my account and also the number associated

Kindly delete my account. My associated
Phone number is [protected]

Thanks
Shruti

We stayed at hotel airport suite (Also called westend residency) in delhi close to the international airport because we were flying the next day. My boyfriend left early that morning at 4:00am for his flight. Moments after his departure someone tried to open my door but luckily i locked it from the inside. For the next hour i endured a group of indian men pulling on the handle of my door, banging on it to try to get in and shouting to each other outside the door in hindi. I assume they heard him leave and knew that i would be alone. I was petrified and did not know what to do, my body was completely frozen as i was crying in a corner of the room. I called my boyfriend in agony, crying so much and he told me to call the police but i was so scared because the police in delhi are some of the most corrupt in india. Both o[censored]s were so terrified but security in the airport would not let him leave. He called the reception of the hotel but the manager would not answer; i had a strong suspicion that the manager was in on whatever was going on. I plucked up the courage to call the police because it was my only option; the men would not leave my door. It took the police an hour to arrive and the men left within that time. The police checked the cctv with the manager (Who i think was in the hotel the whole time) after speaking to me. The manager informed me that the problem was due to this group of men booking out all 90 rooms of the hotel and therefore wanting access to my room because they had booked all rooms. This seemed very unlikely because they did not bother me until they knew that i was alone and surely they would contact management rather than try to break into the room. Because nothing physical happened i could not take police action but the police officer gave me his personal number and told me to call him if the hassle continued. This was the most scary experience of my life and i really do not know if i would still be alive if those men got into my room that night.

Hii stayed in the oyo room in faridabad in mvm oyo room no 302 from 14th may 2018 to 16-may-2018, first of all teh service of the hotel was extremly bad there was a tv which never worked and when asked the hotel manager told to use the wifi and the wifi was worst than a 3g connection, there is no proper charging point in the room and had to charge the phone in the bath room, i still adjusted with all this non sense.
But i lost my most expensive tissot watch in the room and when i ask the hotel they say no we didnt find i want oyo to take action on this its 30000 rs watch i dodnt care about the cheap disgusting faciility u give i want action on this immediatly before i take it to higher authority.

Oyo rooms are not providing me the gst tax invoice for the following booking from in the name of my employer larsen and toubro having gstin :37aaacl0140p2zh

-booking id: lcik9184
-hotel details :
Oyo 3762 swamini niwas,
Swamini building, valentine apartment, opptarment compound, pimpri
Pada, water tankrd malad east, mumbai
-amount: 9467
-bill dated: 30th november 2018

As per gst act and rules, no gst registered entity can deny for providing gstin tax invoice specifying customer gstin no and gst amount deducted. Oyo is only providing me the payment receipt, which is of no use to me, and firm where i am working is not accepting my claim since the same cannot be used for taking gst credit.

I have called them for many times but in vain, they are again sending the invoice in which only amount is mentioned.

I had made a booking from oyo total holiday with booking id pkg-ozaf3297.
I was shown two hotels in the proposed itinerary. I asked mr. Danish (From oyo) that i wanted to exactly the same hotels and he told me that if i make the payment on the very same day, the two hotels would be confirmed. I paid the entire booking amount of rs. 32000 out of good faith. One of the hotels was le grand udaipur. After a month of booking, mr. Danish called me up and told me that he has not been able to get us a room at le grand. When i told him that you had given me a written confirmation that if i make the payment the same day, the hotels i requested a booking on would be provided. He said he cannot do anything about it. I told him that it was a clear breach of trust. He then booked another hotel in udaipur named devansh. Based on the initial reviews provided on oyo about this hotel, he made a booking in devansh. Later when we read about the hotel on other review sites like tripadvisor, the hotel turned out be of a much lower quality than le grand (The one we had initially requested for). When i requested him another hotel, he could not do that for us satisfactorily. As per oyo policy provided to us on email, in case a trip is cancelled more than 15 days before the date of travel, the customer is entitled for a 75 % refund. Even though oyo rooms went back on their commitment and it was not at all our fault to trust them with the hotel bookings and we should have recieved a 100 % refund, we still thought of not getting into arguments with oyo and sent an email for cancellation of trip on sun, 21 oct 2018 and our date of travel was mon nov 12. The date difference is of about 20 days. We have sent multiple reminder emails to them and have not recieved a response to the email and nor have recieved the refund of 75% which equals to rs. 24000. Ideally we should have been provided a full refund of rs. 32000 since oyo representative mr. Danish went back on his own words. The amount of rs.24000 still lies pending with oyo and has not been refund back to us. The oyo representative has stopped responding to our email and there is no update on the refund.

My booking in hotel r inn allahabad from 14 december 2018 to 16 december 2018 was cancelled, even after i called customer care 3 times for notifying that i'll be reaching hotel, so don't cancel the booking. I had to stay on bus stop for one night and had to take a hotel at 3 times the charge due to tariff because oyo cancelled my booking even after being assured by the customer care executives that my booking will not be cancelled. After cancelling the booking when i asked to give me another room they didn't.

I booked a hotel through oyo for 16/12/18 in kolkata. My booking was confirmed by oyo. But when i reached the hotel, they said that they don't have tie up with oyo anymore and refused to provide me a room. I contacted oyo for assistance and the non-sense creature there, tells me that he will provide me a room in another hotel which is 10kms far away. All this happens at midnight! Is this the way you behave with your customers at the point of time when almost every place is closed???
It cost me more than rs.700/- to reach the hotel from the airport and at the end i don't get a room!! No valuable support... At the end, i had to manage to find another place on my own. Learn to behave with your customers, oyo!!
And you should provide me my money back which i wasted on reaching the hotel!! Take the necessary action as soon as possible.

Ur team captain farrook203 should be suspended..
Ur ground staf[censored]r all agents are useless..
Firstly they told us it's postpaid..
Later told prepaid it.
V did..
After that they provided password..
When v reach room there were 3 padlock..
One was open nd other was locked..
U all wasted my time nd trip..
Ll tel as many people tht not to use oyo..

I booked a room in hotel gemini inn id: vwka6495 this morning, initially my booking was confirmed and then as the hotel have no rooms (The customer service gave me the wrong information that ' the hotel is under construction'. But i enquired the hotel about occupancy and have seen people waiting for rooms who booked from oyo) they shifted my property to another hotel named the royal regency.
Then i moved to the shifted hotel the royal regency, when i enquired in reception they told me 'the hotel didn't get any confirmation from oyo'.
I called once again the customer service and enquired about the issue, they are giving me some information like' they have got some issues with hotel and not alloting rooms and i should be waiting'.

1) i am new to chennai, came here an important interview.
2) i have to travel twice to hotel location, and spent nearly rs 300 on cabs.
3) made a request to customer service.
4) even then i have to wait to confirm my booking after wandering for nearly 2 hours in the name of oyo.
5) so i have cancelled my booking, fedup with them.
6) got information like no refund of money.

Making a customer suffer in unknown place, how could you put the blame on my end, don't refund my money.
Please look through the issue.