Panasonic India Complaints & Reviews

Yesterday (9th May 2010), we purchased a Panasonic LCD TV (32X9) Chasis No.[protected] from Vijay Sales, Infiniti Mall, Andheri West, Mumbai (invoice No.81 SWR05 10SIAOT 1521). Today (10th May 2010) on the next day, TV is not even starting.

I am unable to contact the Panasonic Helpline. I am also unable contact Panasonic service centre nearest to my residence (as per the list provided by Panasonic alongwith TV) which is Neutron Service Center Pvt Ltd at Lokhandwala Complex, Mumbai. The phone numbers[protected] and others) are non-existing numbers. Panasonic helpline numbers[protected] and[protected] only rings.

Even the phone number of Vijay Sales, Infiniti Mall, Andheri West[protected] and Customer care[protected] only rings for the past 2 hours.

Somehow I managed to reach one number of Panasonic[protected] at 19.40 hr and spoke to Ms Neha. I was told someone will come. I am still waiting. No one turned up till the time lodged this complaint at 21.00 hr..

I just can’t believe Panasonic joining hand with Vijay Sales is cheating customers like this.


Roshmila Bhattacharya and Pallab Bhattacharya
44-107 Paramount,
Cross Road No. 1,
Andheri West, Mumbai 400053

I have purchased home theater from the below mentioned showroom.

Panasonic Brandshop
234, 2nd floor, Great India Place mall
Tel:[protected]
Noida

Bill Number TIN:- [protected]

Its been 1 week they have not delivered my home theater. At the time of purchase i requested to give the product, they replied we cant give you. We have a delivery process and we will deliver you today itself. But its been 1 week they have not delivered.

When i called they replied we have only one piece but there are scratches on the speaker if its acceptable we can deliver it to you. After 2 days they started saying take the DISPLAY piece other you have to wait.

I am calling again and again and they are not entertaining me , they are picking the phone and use to say the person who is dealing with u is in washroom/busy/dealing with another customer.

Its been an pathetic situation.

Can you please CLOSE such stores who can't supply the goods to customers. No one knows how to deal with customers.

I have sent email to Cust Care "[protected]@npi.panasonic.co.in" they gave me number of Sales Head Mr.SP Singh at [protected],[protected]. He received my call and listened the issue and asked to gv 1 day. but after one day he is also not picking my phone. When i call from another number and he received the call. He was speechless

Dealing person :- Anand [protected]
Sales Head :- SP Singh [protected]
Cust care :- Gayathri [protected]

Please take an action. I am really frustated..

Name : Pareshkumar Hasmukhbhai Patel
Add. : Nanabhagat street,
Jalalpore – 396 421
Navsari
GUJRAT
Mob. No. [protected] ,
Ref.: Set Sr.No. RK[protected]


I have purchase PANASONIC TVON DT. 05/10/09 FROM DEALER “ FAIRDEAL ELECTRONICS” with in eight to ten days of of Purchase of Tv ,I have find Problem in picture Like one round Bar on disply, then I was inform this problem to “Dealer which I had purchase TV ,But they had not response & not take any seriously .then after also feel same problem time to time & always I inform dealer but no service given by dealer. Now, in month of April the the same problem I face (ROUND BAR On DISPLY) then on dt. 19/04/10 PANASONIC Service center executive reach at our home ,he also found & saw the probleM he check & open tv Then after the Round BAR Not Disply in Picture ,but on dt. 28/04/10 the TV Completely off In . No Picture DIsply ,

NOW MY TV IS UNDER WARRANTY

NOW THEY TOLD ME THAT THEY CAN ONLY REPLACE TV CIR KIT BOARD, I FACE PROBLEM FROM PURCHASE WITH 8 TO DAYS SO, I AM NOT INTEREST TO ONLY REPLACE CIR KIT BOARD BUT I WANT TO REPLACE TV. SO I REQUEST U PLEASE HELP ME

TILL MY TV NOT WORKING

I ALSO INFORM THIS PROBLEM PANASONIC CUSTOMER CARE BY WAY OF EMAIL.

MY EMAIL ID IS : [protected]@gmail.com

I ATTACHED HERE WITH INVOICE COPY

I had puchased a cordless Panasonic phone model no. KX-TG2448BXS from Essem Communications (Hyd) Pvt. Ltd. for Rs 4200.00 vide bill no. 2485 dated 18.01.2010. The dealer had given me the phone in a box, which was not tested while giving the phone to me and when I requested that it should be tested they reassured me that we are here to help and there will be no problem. From day one since I started using the phone, there is lot of disturbance in the phone and I cannot hear the other person clearly. The outgoing as well as incoming calls are of very low volume and I cannot hear anything. I complained to Essem Communication (Mr. Pratap, mobile no. [protected]) regarding the same and went to his shop/office and handed over the set to him personally. He kept the set with him for 3-4 days and gave it back to me assuring me that it has been repaired (the microphone part of the set was faulty and was replaced, according to him). I again used the set at my residence (the telephone line is working perfectly as my other instrument is working perfectly with no problems) and the condition was the same as it was when I had given it for repairs. I again complained to him and again the set was sent to him for repairs and again it was there with him for 4-5 days. This time according to him, the entire PCB was changed as there was some fault in the PCB. Again the set was given to me and when I used it at my residence, the condition was the same. There was a lot of disturbance and incoming and outgoing calls were very noisy.
Kindly guide me as to what future course of action should be, whether I should file a case in the consumer forum? After all it is not a small amount of money- it is my very hard earned money, which I feel as if I am going to loose it.

With regards,

Dr. Anamika Nakul

Dear sir
we had a bought a 21 inch CTv from Vijay sales - prabhadevi showroom.we have had problems with the service
pasted below is the complete transcript & communication with their service agent & the company
we are unsatisfied with service & product on a whole!
thanx in advance
s jagtap
====================


WE REGRET TO INFORM YOU THAT INSPITE OF KEEPING THE MAINBOARD WITH THE SERVICE FOR MORE 4 DAYS , THE TV IS STILL NOT IN SATISFACTORY WORKING CONDITION.

THE CONVERGENCE AT THE CORNERS OF THE SCREEN IS IMPROPER & ALSO THERE IS A FLICKER LIKE EFFECT IN THE tv.THERE IS A ALSO A YELLOW PATCH WHCIH IS VISIBLE WHEN THE TV IS PUT IN NO SIGNAL MODE[BLUE BACK]
WE FEEL THE SERVICE IS VERY MUCH BELOW STANDARDS.
IT APPEARS THAT THE BOARD WAS NOT TESTED BEFORE IT WAS SENT BACK TO US.
WE HAVE FACED GREAT INCONVENIENCE BECAUSE OF THIS & WE NOW REQUEST YOU TO CHANGE THE TV IMMEDIATELY AS IT IS STILL UNDER WARRANTY
regards
Jagtap

N.B : attached image showing irregular convergence at corners!

On Fri, 23 Apr 2010 11:18:43 +0530 wrote
>

Dear Sir/Madam



Thank you for your email.



I have forwarded your email to Panasonic
India.



Warmest Regards



Janice Tan | Customer Service | Panasonic Singapore



2 Jalan Kilang Barat, Panasonic Building | Hotline :[protected]
| Fax:[protected]










"arar enterprises"
<arar.[protected]@rediffmail.com>
04/22/2010 08:25 PM




To
<[protected]@sg.panasonic.com>


cc
[protected]@ma.panasonic.com.sg


Subject
Fw: Fw: Re: Fw: PANASONIC TV REpair













Note: Forwarded message attached



-- Original Message --



From: "arar enterprises"arar.[protected]@rediffmail.com

To: service.[protected]@panasonic.com

Subject: Fw: Re: Fw: PANASONIC TV REpair






----- Message from "arar enterprises"<arar.[protected]@rediffmail.com>
on Unknown -----



To:
<service.[protected]@panasonic.com>


Subject:
Fw: Re: Fw: PANASONIC TV REpair

Note: Forwarded message attached



-- Original Message --



From: [protected]@npi.panasonic.co.in

To: "arar enterprises" arar.[protected]@rediffmail.com

Cc: harshal.[protected]@gmail.com

Subject: Re: Fw: PANASONIC TV REpair






----- Message from [protected]@npi.panasonic.co.in on Unknown -----



To:
"arar enterprises" <arar.[protected]@rediffmail.com>


cc:
harshal.[protected]@gmail.com


Subject:
Re: Fw: PANASONIC TV REpair



Dear Sir



We thank you very much for purchasing our product. We are in receipt of
your E Mail Dated 22.04.2010 addressed to our Help Line. We have noted
the contents there in. We regret for the inconvenience caused to you. We
are sending a reminder to our concerned ASC/Branch Manager of your territory.




He shall check the same and revert to your self at the earliet.We have
listed the Mobile Number of the person responsible for future communication.Who
will assist you to ensure the call is closed.



Mr.Harshal, Mobile Number: [protected]



Should you require any other assistance feel free to contact us.




Assuring of our best service attention.



Yours Faithfully,

For Panasonic India Private Limited





Gayathri

Executive-Customer Care





Best Regards,

Customer Care Cell

Panasonic Customer Care Help Line Nos:

[protected] [ BSNL / MTNL Customers ]

[protected] [ for others ]

Helpline ID :[protected]@npi.panasonic.co.in










"arar enterprises"
<arar.[protected]@rediffmail.com>
04/22/2010 10:03 AM







To
<[protected]@npi.panasonic.co.in>



cc



Subject
Fw: PANASONIC TV REpair

















Note: Forwarded message attached



-- Original Message --



From: "arar enterprises"arar.[protected]@rediffmail.com

To: [protected]@hivelocity.in

Subject: PANASONIC TV REpair








----- Message from "arar enterprises"<arar.[protected]@rediffmail.com>
on Unknown -----



To:
<[protected]@hivelocity.in>


Subject:
PANASONIC TV REpair



hi

this is in connection with the complaint of the above tv with model 21rx20c
with serial no [protected]

This tv has been bought thru vijay sales on 12/7/09.this tv is still under
warranty.

we lodged a complaint both with Vijay Sales & Hi velocity last month
on 15th march 2010.

one engineer from hi velocity came to attend the call & did not even
check the problem with TV[ did not switch on to see what the problem was]

and started demanding for the bill & mentioned that we are not authorised
to check the TV & if they do they would charge us visiting charges
if the bill was not produced.

We told the engineer & also talked to hi velocity office that they
should check with vijay sales regarding the bill details.

to this they flatly refused & the engineer[ one mr.nitin] just walked
away.

Note the bill was with our C.A & which is why we were not able to produce
the same



The engineer again came back after 2 days & did the same that he did
2 days back.,



Now after more than a month the tv is still unrepaired & we called
them again for the complaint, as we were able to get the bill from our
C.A



Now on 21/4/10,this engineer started demanding for a photocopy of the bill
inspite of all this he has still not switched on the TV to see what the
problem was!

How can one take a photo copy when a single lady of 57 yrs stays all alone
in the house.



In the interim we had to purchase a new TV since the TV sold by Vijay sales
to us was unattended for more than a month



IN this age where service is expected within 24 hours, we have been treated
very lightly for whatever reasons known best to Hi Velocity & their
staff.



A Brand like panasonic should review their service stations as they seem
to care a damn for customers under warranty & seem to be interested
only in the after warranty sets.



by visiting our site , the engineer has wasted our time money energy &
also ensured that 3 calls have been reported by him although nothing has
been achieved!

Since we have been derived of service for more than month , we want you
to extend our warranty period by another 6 months

We are giving you 24 hours to set right our TV, after which we will be
forced to take Legal action

Regards

S.Jagtap

[protected]

I have taken an LCD TV of Panasonic Viera 32" on 14/04/2010 it was working properly but on 15/04/2010 the TV's Voice suddenly started cracking in a very bad manner. We are requesting it to replace but the Dealer Mr. Chand of NEXT electronics(Dombivali(e)) is not cooperating with us and not refunding the money back also.
Please look in to the matter

Respected Sir,

I beg to state that i brought a Panasonic 29" color TV(Rs 13000) model -29fx20,
serial no.rk-[protected], from khandelwal electronics(katwa,Dist.-Burdhawan,W.B) on[protected]. But it became defective on[protected].
From then I am just running behind the Panasonic agents and offices of
Burdhawan branch. Once a agent from Panasonic came to my home
investigate the TV and said Rs.7000/- is needed for repairing.

on Sun, Feb 21, 2010 , I send a mail regarding this matter to the H.O [protected]@npi.panasonic.co.in,
but still i have not got any response from their side except a mere e-mail and a phone call, in their call they said ok I have to only pay the service taxes, but after that no sign of response came from their side.

please look on this matter.

N.D Ghosh
Beloon,Ketugram
Dist-Burdwan.(W.B)
PHONE NO.- [protected]/
[protected]

We purchased panasonic make split type air conditioners on[protected].from m/s ECO COOL opp.agarsen bhawan H-11,patel nagar 3rd, ghaziabad. The air conditioner is not of mercantile use. The air conditioner is defective AB-INITIO and the dealer not listen to our genuine grievance. We complained many time to dealer but he never given me my complain number. we also send my complain to company. under such a predicament,we request you to look into our problem. thanks & regards M/S PAWAN CLASSES Mob. [protected]

I have purchase new Panasonic 29 inch TV and within warranty had replaced picture tube, after changing picture tube it was auto swithed off and on during normal condition, again i had launched compalint asked to fixed it, technician fixed it and after two days same issue persist.
Now my entire system dead.

sir,
inspite of our regular phone calls, for our a.c servicing, which is under guarantee, there is no response from your company. my complaint is registered in the name of lovely sethi & address is kp 26 pitampura delhi.
very poor feedback of panasonic

Dear sir/madam,

This is regarding washing machine i had bought 3year's back now the warranty has been expired. Now the thing is some part has been not working & then i called up a company named Shivam National Electronics which had registered them self to Local Telephonic yellow page {just dial} as a Panasonic service provider.
The representative from there end attended us and repaired stuff and next day it was not working. we feel like we have been cheated and the person did not gave us the old part and he did not share the price list formed by the company, The bill was give which was not even tax paid i feel company should look in to the matter.
I have sent the email but i have not received any reply

Looking forward for reply,

With Regard's

Hiren Jain.

I bought a 26' LCD TV - it said it is 170 X 170 angle viewing .. but it has actually only 170 horizontal angle viewing . My family cannot sit together and watch TV. you can watch it only from a set direction in front of it. Total waste of money .
I have been running around with the sales person and writing mails to helpdesk of Panasonic. No replies
Also not taking phone calls.
Worst is that post my complain they have changed the specs on website also !

Hi,

I have purchased Panasonic battery operated electric shaver in Dec'2008. Since purchase, after using for hardly couple of times, its micro switch (switch that changes the operating modes like On/Off/Trimming) gone bad. I approached company service centre located in Kukatpally, Hyderabad. I handed over my shaver to service centre and after couple of follow-up, I was asked to collect the instrument which was not really repaired but they removed the switch connection itself. So now, the moment cells are inserted, instrument gets On and will remain On till cells are removed. Company service center people asked me to contact in one month so that they can get switch replacement. After multiple follow-up by phone calls and in-person visits, till date, I did not get any response from service center.

Service centre people are telling that they don't have switch available anywhere in Hyderabad and they will replace total body itself (with same motor and blade or original instrument).

I am wondering whether Panasonic service network is not able to find suitable switch or compatible spare body of the instrument after more than 1 year.

If they are not able to service such instrument that gets non-functional within few days of purchase, they should call back all such products from the market to avoid inconvenience to customer.

Now on, I will think twice before purchasing any Panasonic product because I suffered a loss of around 2000+ Rs with this shaver.

I bought a PANASONIC LCD TV from BETTER DEALS Electronics Pvt. Ltd. B3/67 , Janakpuri delhi 110018,one and half years back after doing lots of research and comparison with other available brands in the market. But I am really surprise to see and know that the LCD panel is not functioning properly. Lodge a complaint on 20/02/2010 about the problem and the service engineer told me that the LCD TV is having problem with the panel,he said we got a defected piece from the dealer.You can imagine that how much frustrating experience it will be. If a brand like PANASONIC is having this kind of quality product then the customers will not have faith in other good brands also. To be very honest I am very disappointed with the quality of the product that I got after spending 40000/- rupees. I would like to request PANASONIC to exchange my existing LCD TV and give me a new one along with warranty, so that I should not have a bad impression with a global brand like PANASONIC as it is non of my fault that dealer gave me a defected piece. Providing my product detail with hope – Model No. – TX-32LE7C Serial No. –[protected] Date of purchase – 14/09/2008 Dealer’s Name – Better Deal Pvt Ltd.Janak Puri Delhi 110018, Complaint No. – 02022010. Complaint Date -20/02/2010.

I have purchased a Panasonic refrigerator Model NR-B30M8-SS on 21.02.2010 from a retailer located at Durgapur, WB, India. The said Refrigerator is delivered by the retailer with sizable dent at corner Top. As per the Panasonic service personnel the dent can't be repaired. Since the defect is clearly visible and not repairable, the machine was not allowed to install and commission. The Panasonic authority should address the problem so that the defect item is replaced immediately.

I have one cordless Panasonic model "KX-TC1222JXB telephone".
The Agency is : Alesayi electronics

The fault: no link between the cordless and the base.

I bought it before eleven months from authorized dealer in Dammam Saudi Arabia (31 Dec 2009) and the warranty card telling one year. I went to Panasonic agency in Saudi Arabia Kubar City and they told me this warranty is old and the dealer should give you a new one with six months only.
I asked them to repair it in charge basis and they told me the delivery of spare parts 45 days “From Japan”.

They don’t have spare parts in there maintenance centre in Eastern Province of Saudi Arabia.

The Agency is : Alesayi electronics

The fault: no link between the cordless and the base.

My refrigerator Panasonie NRD 701B is now been broken for almost 4 months. When I phoned Panasonic they gave me the Indepent company that repairs their product Mr Allisher[protected]. The mentioned persone went out of his way to help me, BUT he cant do anything until he gets the PART needed to fix my fridge. The above mentioned fridge is 2 yrs and 6 months old, cost me R10 000 and I have to wait and sit without a fridge for so long, it is really UNEXEPTABLE!!!!!!!!!. On the first of December 2009 I got hold of Mr Martin Maddock's office number[protected]. I could'nt speak to him 'cause he was in meetings and was going on leave the next day. I spoke to his PA that promised me that she will give him the message to phone me back. It is now the 13th of December 2009, Mr Maddock is longtime on holiday, and I'm still sitting WITHOUT a fridge. I'm really unhappy. I spoke to a Nitesh, that told me he doesn't work with refrigerators, but he orded me the part, payed for it, (although it is not in his line), and that is will be in RSA on the 12th of December 2009.

Please can somebody help me, I just want my fridge to be either fixed or replaced BEFORE Christmas, this is not funny anymore. If not fixed before Christmas, can you please partially refund me or replace my fridge

To,
The Concerned authorities
India

We purchased a Panasonic refrigerator worth 30000 four months back and after 4th day the refrigerator stopped working company sent engineers but was of no use.After that we also noticed a breakage inside fridge then finally company replaced fridge after 4 months,but the fridge which was delivered was small and a different model, now that fridge has also stopped working.

Im hopping to see court's help to get my money back.
Early fridge product description- NRV 363M
Changed Fridhe Product description- NR-B 363M
The fridge was purchased from K SQUARE network Shop NO-8 kapil vihar main road, Pitampura.
And when we called up the dealer he was least interested in helping us..
HE gave us the company's work shop number and when we called up work shop they said they will send some body but no body turned up.

Sir ,
My name is Barun Dey , PAN no :- ALD PDO 956G residing at below address
61/2 Thakurtala Road
Chinmoyee Bhavan
P.O Sakher Bazar
Kolkata - 700008
Still I did not received my refund against my assessment of year[protected] . I have given several reminder in our local office but still no action found from them . So you are requested to send my mentioned refound to either above metioned address or you can deposit the same in my below account
The Federal Bank Limited
514 , Diamond Harbour Road .
P.O - Behala
Kolkata :- 700034
Account Number ( S/B ) :- [protected]
Hope your cooperation

With best regards

Barun Dey

Mobile No :- [protected]
Land line[protected] R )

I have brought last week from Varun Electronics Karnal.

I am really sorry to say that the behavior that shop owner is showing after sale is really very shameful & intolerable. First of all the owner didn’t given me the proper bill & date on warranty card. Secondly he sold the product to me on higher price (nearly 13.5% more price than the actual price). When I called him up & asked him to give me a proper bill, warranty date & why he has charged the extra price the answer was “Mein tere baap ka naukar nai ho” & dropped the phone.

Is this the recommended sales process Panasonic products are sold to the customers? Kindly Look into the matter & acknowledge me what is the next step that I should take to resolve my problem or I have to deal with this in a legalized manner!

I was also planning to buy the whole range of electronic gadgets from Panasonic this Diwali but I had postponed this due lack of inability of Panasonic sales people as they are not aware of the ABC of Sales & after-sale services.