Peachmode Complaints & Reviews

The item i ordered is not matching with the pictures online. I have raised a request on the same day to which they say that they cannot raise the refund, because the product was on sale. Does that really matter when we are paying for the product? When i'm not liking the product, its my right to return or get the refund. The fabric is not matching to the product details online, the embriodery is not matching.. How do i accept it? A. Lso, it was an urgent delivery, which i received on the third day. If my urgent delivery request is not favoring my situation, i request for my return.

I ordered an item from this website and they have a proof of delivery with them but i have not received it and neither the delivery boy has called. I repeatedly called the customer care but they are not bothered please do something... This company is fraud

Awb number[protected]
The shipment was delivered through delhivery.

Please refund my money.

On october 5th, i ordered three kurtis and still haven’t received it. It’s been more than a month. My order id number is[protected]. I paid a total amount of $59.01. What type of service is this? If you forgot about this order, please send my package immediately. You shouldn’t break your customers trust. It’s okay that you delayed, but please send my package as soon as possible. Please don’t break my trust. I also emailed peachmode two times and they didn’t reply. Please reply this time.

The colour I chose of Anarkali is completely different from the colour I received.

My order details are. #[protected]
It's completely dull colour. Extremely disappointed. I need the refund please so that I can buy another one. There is no option for exchange. Please let me know how can I exchange the material. You spoilt my Diwali. 😔

This is my first order on peachmode and i don't wish to make it my last one.

I ordered the above dress for myself, however the pajama of the dress is very tight for me. The kurta is still manageable. I need to return and refund for this product - (Inr 2199.00). The fabric is also not good, but that is secondary.

The customer service advisor, informed me that i cannot get a refund and only a peachmode credit. I don't want the credits, i need a refund.

The customer service person was very very rude, he was not ready to understand my concern and kept on telling me that i should read all the policies before buying. He even mentioned that i should measure myself and compare it to the size chart before placing my order. To be honest, i buy a lot of products online (Shoppers stop, myntra, limeroad, amazon) but nobody spoke to me like this.
I agree it was mistake that i did not measure each and every part of my body and compared it to the size chart before placing the order. But i don't deserved to be punished like that, it is not a small amount for me. I am a single mother and it is my hard earned money.
He even threatened me that he will disconnect my call (I did not use any abusive words or harsh language, you can listen to the call) his attitude was very rigid and very negative. This was my worst customer service experience.
I really didn't expect this kind of behavior when i called. My friend referred to your website and that's why i placed the order. I am going to go back and share my experience with her.

Request you help me with a refund in my account. Please don't make my first experience with peachmode as a most horrible one.

I am a person of substance and i will not do anything without a proper rationale to it. Please let me know if you need additional information.

You can reach out me on mobile phone: [protected]

Regards,

Shailja dalmia

I did not get my refund of ₹8954 since the date they said they refunded. Sent the statement for the period 20 sep to date but now they quickly closed the ticket. Where is my refund.

Hi Dr.Shobha.G.,

#[protected]

Thank you for contacting Peachmode.

Your refund request has already been completed on[protected] The transaction id for the refund is Refund Id: rfnd_DSDbnASMPL9aON. Please check your account statement for the same.
​
For any queries and information, kindly call us on +[protected] AM – 6 PM) or even you can get in touch with our customer support team through online chat/email.

Thanks & Regards
Jyoti Naide
On Sat, 19 Oct at 7:09 AM, Dr.Shobha.G. wrote:
I purchase on 20 sep a batch of clothes and cancelled before receiving it. Amount is ₹8594. I received a message that my cancellation is accepted. I received a call for that. But I did not receive my refund. Why ?
Do you want me to go to the consumer court?
If you don't refund my cancellation amounts I will be filling a case against Peachmode
Shobha

Colour is good but material very loose and easily breakeble and sarry not like as mobile photo sarry not comfortable compair with price and material so loose and like net in many shops the price of many sarry like this product is near about 400 hundred to 450 rup so iam not satisfied about this product so I want to ripless another sarry in peach mode .com

I have paid extra 50 rupees for faster delivery(2-3 days delivery)or the order #[protected]. I have placed the order on 20 october and it still have not reached me. Please help me getting the product early. I have verified using the tracking ID and the product is at the courier office which is 50 km from my place.Thanks

On 18 October i have ordered a window curtains and today i have received the product which is different from the image colour is different and there is some what defective material of curtains and the material of curtain is very thin and somewhat transparent as i have attached the images of curtain which have been received as well as ordered so hope i get revert back of my query

I purchased a product from peachmode, it was on discount. After receiving the item, the color was not as expected. When I contacted customer care for returning the product, they are saying... as the product was purchased on discount, it cannot be returned. Why cannot a discounted product be returned when all other online platforms allow? There is no mention about this kinda policy on the product page, which is done by all the websites. In peachmode, it just says "easy returns". How can they forcefully make ppl keep things that we dont want. This is cheating and looting peoples money.

I am complaining about my product which is not delivered. I ordered it on 12th of october at 9:05 p. M. Please send it quickly. The message has delivered from today's that the delivery has arrived but we had not received uptu now we had call you to last one day and also so you had told us that you will call us later but your call has not received upto now...

I bought many items from peachmode... But on my last purchase i bought 3 items.. Two items are fine.. One is different from the website image like front buttons are missing and color is black instead of blue.. I called them, mailed them but finally they told me actual product always be different from images.. So we can't exchange or take return it.. So there return policy is worst because i not get my product as well as waste my money on wrong product.. This is kind of fraud business they are doing...

I purchased a saree from peachmode last week and it had the return option when purchasing. I trusted and made the purchase but the saree is not as advertised as it has different designs and poor quality which i dont like. Hence i tried returning it but it didnt accept. I sent email to the customer care and they asked for the photo of saree and i sent it.
After that no response from them and i called them up, they said they have not received any emails. I sent 6 emails again and again but still no reply and they are saying that they didnt receive any email and asked me to contact through watsapp. I sent all the screenshots, email proofs in watsapp and they sent a single reply after waiting for oneday that they cannot accept return or provide refund. Such a worst app and customer service i have ever seen. Please do not use this app and dont purchase anything. They wont even respond to your queries.

Hi there,

I have already complained about returning the worst product. It has been a week for complaining, but I haven't heard back from them.

I felt like I just wasted such a huge amount of money in buying peachmode's products. Peachmode, please refund me as soon as possible so that I can invest my money on something valuable thing.

Other customers, please be aware of such a fraud webshop.

I had purchased a gown from Peachmode on 11th October 2019, while purchasing the product nowhere it was mentioned that this product is non returnable as if it was so I would have never ever purchased a product like this ever, I am attaching all the screenshots from the page. The item has got delivered today and its coming tight for me. All the dresses that I wear from other brands I wear XXL and they come proper for me in this case this XXL item is coming tight.
Now when I am trying to return the product its telling me that its a sale item and cannot be returned, when the customer is trying to purchase the item they don't write anything like this and fool them. So now I have no other choice than to throw the item or to give it to someone who is thinner than me.
This is extremely disappointing, this was the 1st time I actually ordered from peachmode and apparently is going to be the last time too. I had purchased this dress for my brother's wedding so I am out of RS 2699 RS and I don't even have a dress to wear. Usually when we purchase something on amazon/flipkart any item thats non returnable is always clearly mentioned in the description, thats what transparency is and no wonder they are the best online shopping companies

I had ordered a dress material on peachmode and the site highlights everywhere 'easy returns'. After i received the product i didnt like the quality as it was very different than what was shown in picture. I put a return request over mail and after that they asked me for the reason for return. I replied back but never got a response and they just closed my return request ticket. On calling customer care team i was told i should have read all return/refund notes that specifies somewhere that products that are on discount cannot be returned/refunded.

This is very misleading and really bad return policy. Such notice should be highlighted when customer is trying to buy product itself so that we can stay away from such kind of hidden conditions and waste our money.

I ordered a product and that was of very bad quality so i requested return, but they refunded to wallet, so i had to stuck with them only, recently pictures of a new product attracted me and made to place a order, when i received the product i was totally disappointed.

Hi,

I ordered a kurti from www.peachmode.com cost of which is 2300. While placing the order website said easy returns available. The quality of kurti is low. Color has faded at places because of which I cannot wear it. I request the seller for returns. The customers care is not accepting the returns. I have written email which they have not replied. I want the returns and refund. Please help me out with this.

I purchased for the very first time from peachmode and decided never to buy again from this store. I ordered a kurti with a palazzo. Its quality is really very bad, all prints are very blurred, look like the old piece of cloth. And now when i am going to return it, they tell me it's a sale item and it can not be returnable.

Dear peachmodeteam, if it is your policy, please remove the label of "easy returs" from every products. So that, any other customer can not be trapped in it.

They are providing discount on almost every product, so as per their policy, nothing is returnable.in short, if we choose this store for shopping, we have to shop blindly!!

It is the worst online shopping store, i have ever come across in my life. They are making their customers fool.

Learn to be honest with your customers.

I ordered a suit for 2800 and when i received the product it is so bad that it not even looking worth of 500. I called peachmode for return and they said they can't do that as the product was on sale. There was no where mentioned that it on sale and second customers aren't fool that they spend that much on a product and they are not authorized to return.
Kindly look into this and refund my money and stop making customers fool. I have the screenshot also no where it is mentioned about the sale. Refund my money asap.