Red Bus Complaints & Reviews

Dear sir,
I have booked one bus ticket from bangalore to manipal on 12th april 2019 in vrl (Non ac sleeper) boarding point is koramangala. Pnr no is 15864204 and seat no is l13. The amount to be paid was 1315. But, from my account rs 1315 is deducted twice. Since i have booked only one ticket, i request you to verify and refund the excess amount deducted
Dr. Jagannath koravadi

Dean, faculty of engineering

Manipal university jaipur,

Dehmi kalan, off jaipur-ajmer expressway, jaipur 303 007, rajasthan, india

Phone: +[protected] | fax: +[protected] |

Email: jagan. [protected]@jaipur. Manipal. Edu

Tel: [protected]

Bus booked on 29-mar-2019.
Evening 5.05p. M from bangalore (E. City) to chennai.
Travels: rkk travels.
Booking app : redbus

Bus didn't come upto 5.50 p. M
5.50 one bus has come but all seats are full driver told there is no bus on 5.05 p. M only 5.30 p. M and all seat full. No instructions from operator.
So complained redbus immediately.

Operator lied to redbus saying 20min bus will come.

Operator called me and said there is some syster error. No bus on 5.05 p. M bus actually starts on 12.00 midnight. I told why should i board after 6hr. By that time i supposed ti be in chennai.

I complained again to redbus about no bus. They told to book in another bus and go.

Now both redbus and rkk travels not giving me refund.

9.00 p. M they asked me to confirm will i come at 11.00 p. M for boarding. I told no.

Attached
Call history.
Tickets of both bus
Both complaints.

This is shibani banerjee. My husband biswajit chakraborty booked 2 tickets of kolkata to digha from esplanade through red bus journey date 05/04/2019 at 8: 15. But after the journey started the bus caught fire and for this we need to wait for the alternative bus to come. But when the alternate bus came they just denied to give us the seat due to this bus has less seats. After that they arranged 2 seats on another bus and said we have to travel by that bus only. When we asked him to arrange asper the seat number that we have. They just denied and said "ja korar kore nin"
When we asked that m pregnant can't travel in last seat they said, "talk to red bus. We can't help"
And asked us to decide whether we want to travel by that bus or not. Due to my health condition we have no other options. So we agreed to travel.
But after some time i start feeling pain and sick due to the excessive bus jolting.
A very bad experience and very rude staff behaviour. So want to escalate. Copy of my tickets attached.

Dear sir i have booked ticket online from ahemdabad to bhavnagar on 22march 2019 rs 241 diducted my a/c but booking not done & also not get refund of that money. Pls help i already submit complain but there is no any solution.. Pls give me response. I not get any other number pls solve my problem nd it has been 2 week but i not get refund amount..
My booking id is [protected]

Sariga bus no:ka-09-5508 hit our car today nearly 5pm at a police election check post near to hunsur. He didn't stopped the bus and we found him after 2 kms stopped because of hitting another car. Since we are from kerala he misbehaved to us and no compensation given to us. Please do take action on such careless drivers (In minutes he had made 2 accidents). Also i want to know is there any possibility of getting compensation from ksrtc.

Photos not uploaded because of photo size limited to 2 mb

I booked my bus ticket by redbus on 2 april 2019 (Ticket number (Tin): tn4r99819896 from baskhari to delhi that tckt amount was rs 1499/- rs.

Bus was cancelled - i recived a call from bus service siddhi vinayak travels phone number +[protected] also i called from bus service siddhi vinayak travels on [protected] they also confirmed bus is cancled on 2nd april from baskhari to delhi.

Yesterday i recived a call from red bus service that guy told me your bus is not cancelled, im sure red bus customer care is lying.

I tried to call you several times but unfortunately i couldn't reach you.

Redbus reference numbe : 7870752

The worst part is i haven't traveled on that day and i had to book another ticked with other travel agency. But the clarification i've got from redbus for closing my ticket is that i've boarded the bus and travelled. I was shell shocked to hear this. Why do i need to make a complaint when i already boarded the bus that too while travelling in the same bus (What hell of logic is this from redbus)

I booked my ticket on 24 March 2019 by redbus on 23march 2019 I got call call from bus operator they said your has been cancelled same I informed the redbus they said first we will verify on the same day red bus team said we will refund your amount within 2-7 working days bus still I have not received my amount infact I got email and SMS from redBus but still amount is not credited in my account.
Transaction I'd: [protected]
Reference id: [protected]
Tn4F95793918

Hi,
I have booked red bus ticket for april /17 /2019 today morning. Now i got sms that unavoidable reason the bus cancelled the ticket and now the same bus is available still with higher cost than what i have booked,, without informing the ticket is cancelled and message came about refunding amount, i want to get the refund amount reflected in my bank account not in my red bus wallet.. How to do that? Can you help me.
.
Ticket no : tn4z89482770
Contact me by [protected]@gmail.com

My name is prithvi singh. I had booked a bus ticket via red bus and had to cancel it... On 24/03/19, i got msg from payuib that my refund amount will b reflected in my account in the next 10 days. Still ididn't get. It was rs 405 against proposal no [protected] from ibibo group private limited... Kindly refund the amount asap... Or clarify the situation

Redbus doesn't provide the gstin details of its operators, neither on the website nor on-request. They say to contact the bus operators ourselves. The bus operators conveniently avoid disclosing their gstin number and i am pretty sure most of them don'e even have gstin number. Redbus is thus facilitating these operators, who earn tens of lakhs in operation, to go scott free without paying any tax.

The redbus customer helpline initially says they don't have the gstin number but upon insisting they say that they will refund me the gst amount instead of providing the gstin number.

I want to bring this to the notice of the concerned authorities about the practice being employed by redbus

I booked my bus ticket by REDBUS on 25 February 2019, Ticket number : T
N3U10352293 from Bangalore to Kottayam for dated 28 February 2019 for seat number B13 with sri Vinayaka Motors that tckt amount was 2215/- Rs. and cancelled it on 25 February.
But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 7 days.
Why they are not refunding my cancellation amount and my request is to please refund my money . please give me response as soon as possible.

Looking forward for your cooperation and quick response.

My journey details from Pune to nagpur, tkt NO-TN4J23783829.

I was allocated wrong seat and when raised complaint with red bus customer care they transferred call to bus operator, VRL operator told he cant do anything. I have travelled on wrong seat which was not convenient .

Now red bus told me, why you complete journey, you could have cancelled trip and we would have refund amount. In late night and on peak day who would give me seat and why should i compromise my office timing and seat if it is problem from reb bus end?

i want charges to be paid for my inconvenience.

I am very much disappointed by redbus services. I am a regular customer of rebus and they are doing such nonsense with me. I travelled with them for more than 10 times in the last 10 months.

This is regarding a journey

From - lucknow
To - dehradun
Ticket no - tn[protected]
Date - 09-march-2019
Bus operator - jai shri ganesh yatra company

In an emergency, and due to cancelled train (Train no - 14265), my father chooses to travel by bus. The bus is delayed almost my 2 and a half hour at the destination. My father has to suffer a lot because of this delay and the other person also have to suffer because of all this delay.

I have registered complaint regarding this and i request them at least to give some refund because the bus follows the on time guarantee criteria. Firstly they said that they will resolve it in 48 hours, but there was no response from their side till three days. I again call them, again they said that the issue will resolve this in 24 hours. Now they again did not do anything.

I called them for the fourth time, they again ask me to wait for 24 hours. Now after one day, they called me and said that do whatever you will do, we are not going to give me a refund any money.

This is not good at all. And due to these kinds of issues, still many travellers do not prefer to book their tickets through such bad (Redbus) online sites.

The ticket is also costly and they are doing all bad things and nonsense things in their own way. I know many others facing such issues.

I request you to help me and at least teach them some lessons, so they will not make such fake promises to customers.

I am very much disappointed now and expect help from you.

Please help.

- deepanker verma
- [protected]
- [protected]@gmail.com

We were a family of 6 individuals traveling from chennai to trichy. The tickets were booked through redbus. The bus a/c was not functional. As its an ac bus, windows could not be opened. Lot of suffocation. Traveling with small kids and senior citizens. Bus also took 3 hrs to reach chengalpattu from koyambedu (A distance of 40kms). We got down as my old parents and children became sick due to suffocation. We complained to kpn they said they have refunded the amount to redbus. Now redbus is not giving us a responsible answer to our refund query. Additional mental torture after a horrible bus journey which could not be completed. We were strandard on highway due to negligence from operators like redbus. Now, they are putting us to more torture by not refunding. Their call centre are not operational at any time.

Hi,

I was suppose to travel from allahabad to varanasi on 24th february 2019 12:20 pm by upsrtc non-ac bus under two pnr (Ticket numbers: tn3a51062067 & tn3a[protected] for 7 people with (2 senior citizen). When i reached civil line bus stand, allahabad, non-ac bus counter executive told me that the bus is cancelled. I immediately called redbus and asked the status. They told that bus is cancelled and i need to make my alternate arrangement to reach varanasi. They will refund with 2 hours.

I did not receive any sms from redbus/upsrtc with bus number / driver details nor i received and call from any parties.

I raised the complaint with redbus asking for refund (Complaint req no: 7598433, 7598419, 7401504).
Now, redbus is saying that the bus was not cancelled but they are not proving the evidence/bus number which had departed.

Redbus is cheating me. Kindly help me to get right compensation.

Please let me know if you need ticket to be attached.

Best regards,
Biswajit

Tn4r90715868
Thej3ej457462

I am trying to do a partial cancellation on the ticket number tn4r[protected] pnr thej3ej457462. I tried from the redbus app, the chat option to cancel always took me to the other ticket tn4d65762715 instead of the ticket (Tn4r[protected] which i want to do partial cancellation. I have booked 4 tickets on same day and the redbus app is a piece of crap and the options available in the app are not working properly what it supposed to do when we select any option.

I tried to reach out the customer care numbers [protected] and [protected] - when dialing, the recorded voice says list of options. Press "2" for cancellation related, i pressed the 2, it was ringing for two time and third ring it disconnected the call. Again, i tried to call and this time press 6 for "other queries/suggestions", i pressed "6" and again it was ringing and disconnected the call after the two ringing sound. I tried from variour telecom networks like bsnl, vodafone, jio and airtel. Nothing connected to customer care, it simply disconnected the call after two ringing sound. I never seen this kind of worst customer care dial options.

In the ticket terms and condition, it says partial cancellation is allowed and 10% cancellation charge for 12 hours before journey. I read it everything clearly. Today is the journey date, still i was unable to do the cancellation. I did not expect such poor service from redbus.

I am trying to cancel the mentioned ticket for the last 2 days and everything failed. I have record for everything i tried.

Giving advertisement in social media, televisions are not enough, redbus has to give proper customer care support and mainly fix the customer care ([protected] and [protected]) options.

I had booked 2 tickets from ahmedabad to chalala for 23 feb 2019
But on 22nd feb 2019 i received a call from (+91 [protected]) bus operator that your ticket has been canceled due to some technical problem in bus so bus will not available on your journey date and you will get your refund of rs. 450 on your bank account.

So, i am trying to contact bus operator and redbus from last one month but i didn't get my refund yet and proper response from redbus.
I would like to request you to help me to get my refund my money on my bank account as fast as possible.

Bus operator : jay jalaram travels (Bhadani)
Journey date : saturday, february 23, 2019
Journey destination : ahmedabad (Gujarat) to chalala (Gujarat)
Journey time : 05:45 am
Ticket number : tn3p15229596
Pnr no :[protected]

Respected sir,
Pfa.
Name: prashil m junghare, dhanashree kuthe
Bus operator: orange tours & travels]
Ticket
Number: c3ggst2z (Operator pnr:
Ts[protected]umop/11063243/
Ott - 1027)
Makemytrip
Bus id:nu[protected]
Boarding
Date and
Time:25 dec 2018
08:50 pm 
Total fare:4, 400
Please refund my money earliest, till now not received in my account
Mobile no: [protected], [protected]

I had booked ticket for four from rishikesh to delhi for 23 march 2019 but later cancelled it due to change of plan. While cancellation i had chosen the option of getting the refund money to my account still it got credited into the wallet. Please transfer the refund amount to the bank account as soon as possible since i'm not a frequent traveller and will not be able to use it. Also this is highly unethical practice on the part of red bus.

Dear sir/madam

I have booked initially ac sleeper ticket from ooty to bangalore on 31 march 2018 with a ticket value of rs. 1588.95. However, due to some issues i have rescheduled the travel to 1 april 2018. However, i couldn't get a ticket on ac and i went ahead with the non-ac booking. Red bus charged me with the same charge which i was not aware off. The policy for rescheduled was not clear to the customer and neither there was no pop up at the time of rescheduling the ticket. I want the ticket to be cancelled or booked accordance with the non ac fair. Request to take refund the amount.