Red Bus Complaints & Reviews

I’m travelling from nasik to indore in indani travels. And i’m very disappointed to report that redbus application is mentioning false amenities in the app. The app mentions tracking bus option for indani travels but there is no tracking option available for the bus. The tracking page of the website says no tracking available or the bus could not be tracked

I booked a seat from redbus for my Delhi to Lucknow tour on[protected] and it got cancelled because the bus was seized. They called me and informed for my refund that it will come within 48 hours but today is[protected], it has not come . I called the bus operator ( speedways travel) they said they have refunded the money but it has not come to me . They asked me to contact redbus . But the customer care of redbus is of no use. Kindly refund my money as soon as possible otherwise I will take this matter to the consumer court .

I, rishabh sharma, booked a bus from lucknow to firozabad on 14th march, 2019.
Ticket number: tn4d51682486
Pnr no : xfzd[protected]
I boarded the bus but after some time the operator said that the bus has been cancelled and the ticket amount will be refunded back in my account. On applying for refund, the response i received from redbus was that the bus operated as per the schedule so they won't refund any amount. Since that response i have constantly been trying to contact redbus but there is no response from their side on this matter.

I was having a booking of svr pvs travel from pune to hyd on 24th march 2019, some lady by mistake book a ticket besides me, travel agency called me and asked me to take other seat or cancel my seat, i denied to change seat or cancel my ticket, in result prakash travel agency cancelled my ticket, i had to suffer because of this issue, this is a pathetic service from redbus and prakash travel agency, i had to pay extra and needed to travel by other bus, reason provided for cancellation was vehicle breakdown whereas they called me and said the story of a seat booking beside me and asked me to cancel my ticket when i denied they themselves cancelled my ticket.

Dear customer, due to vehicle breakdown your journey is cancelled for doj:[protected] and service number: pvs bus. For refund, kindly contact: [protected]
—
www.svrbuspune.com

This is really bad and unacceptable service. I need justification on this.

Dear team redbus

I am writing to you about your software interface while booking the ticket. After talking to bus operator, i came to know that the requirement is given by them. But making interface is your lookout and not bus operator’s work.
I am making you aware that your system is not user-friendly as airline system. Please check airline system and change your reservation system while booking a ticket. It will help, many customers to become more alert while booking tickets.

What the hell is this... When i going to get reply?... After cancellation the money got added to redbus wallet... But now i’m unable to use the red bus wallet money... No proper reply from customer care also... What is this? I have to book ticket right now... Face some technical issues while booking... So i need to transfer money redbus wallet money to paytm immediately right now at any way i unable to book from redbus wallet so i don’t want to use it i need to get transfer my wallet money to paytm right now immediately because of redbus i’m facing so many problems in booking my ticket transfer my money to paytm account immediately right now...

I have booked 4 tickets in VRL travels from Hyderabad to Mumbai on 23rd March 2019, and we reached the miyapur metro railway station before time, but the left early with taking us. Lately driver called us and told the bus left the borading point and when we told that we are waiting at boarding point he told nothing and disconnected the call. I tried calling him multiple times but he didn't responded. Finally at 4th call he received and I asked him to wait where ever he is currently at then he told me the location and we paid much more extra amt to autowala to reach soon.

This was a very very very bad worst experience I ever had in traveling experience. This is not all acceptable and I need a very strict action against the VRL travels. Moreover he was waiting for some passenger in Chandanagar so luckily I got to board the bus.

Whoever the concerned team or authority is, I need a strict action. I'm not going to leave this simply.

Online bus boking system is not at all user-friendly. While booking like airline reservation the details of refundable and nonrefundable tickets should be mention properly. but bus booking system never mentions about it. It is the biggest loophole and i suffered a loss of huge amount.
Even if the amount is not refundable the ticket should be canceled. The system is not allowing to cancel the ticket.
Such things are not acceptable in the IT system.
Pathetic IT system.
wanted twitter account so i can covey it to many people that not to use red bus online system.
ticket reference id is TN4J12515199

Dear sir,

We are booking plenty of tickets from red bus, but we did not see any breakup details for the gst part and one more thing, we have to update our gst number, while booking our tickets, even they do not have any column for update our gst details.

For small companies with out gst we are fight with them, big companies we did not speak about this with there concern persons, not even bring the things to there notice.

Please help us

I have booked a bus ticket on 13-03-19 from thane to bhopal for journey date 15-03-19. The ticket cost me around rs1500 and payment has debited from my account but ticket didn't issued. So, i raised a complaint for refund and they mention that they will get back to me within 24 hrs to resolve the issue but after that i didn't get any call they just close the issue from their end. Then i reraise that complaint and its been 1week i neither get any refund till date nor i know the status of my complaint.

This is for your kind attentions that we put two tickets from chidambaram to coimbatore in rathimeena in the name juhi isshwarya kangayam and kalpana devi vellakovil while making payment redbus app send a massage indicating that your time for making payment is over book a fresh ticket
and then we tried many time but process is not completed
after one hour we book another two ticket in the same name juhi isswarhya kangayam and kalpana devi vellakovil we book fresh ticket from arasu transport ticket no TN4M38570868

BUT I GOT A MESSAGE FROM RATHIMMENA THAT TICKET NO TN4M24149364 IS CONFORMED IN THE ABOVE NOTED NAME AT 8.20 P.M SUDDENTLY CONTACT THE CONTACT PERSON OF RATHIMMEENA REGARDING ABOVE SAID COMPLAINT AND WE CANNOT TRAVEL IN TWO BUSES AT SAME TIME IN SAME DAY WE AIREADY BOARED AT ARASU TRANSPORT CHIDAMBARAM SO WE UNABLE TO TRAVEL IN YOUR BUS AND INFORM YOUR MANEMENT . THEY ADVISED US KINDLY COMPLAINT ABOUT APPS MALFUNCTION INFORMATION ON ONLINE REDBUS MAIL

KINDLY GO THROUGH OUR BOOKING PROCESS AND HELP US AND REFUND THE AMOUNT WRONGLY CREDITED RS 1210/--IN RATHIMEENA ACCOUNT SIR
KINDLY HELPUS SIR my moile no is [protected]

My name is bedada Ganesh mobile no [protected] my mail I'd [protected]@gmail.com
16/3/2019 Orange bus Shamshad to Mysore at 10.30 pm seat no A3 Bus is breakdown iam going another bus but amount not paid Orange bus driver is told read bus your amount
repond your a/c he told so many times Complan read bus but not given any answer what happen why are you not amount repond my money please take sressly how many days wite

Name = akash kumar sah
It was cancelled on 10 march
Tricket no tn[protected]
Bus name = raj shila travels
Set no l5 and l6
My phone no =[protected]
I was booked on 10 march in this raj shila travels bus. But it was cancelled on that time and i call the customer service he told me that within 7 days your money will be refund. But still it's not refund. Please
Intially refundd my money.

Hi,

I have been trying to contact customer care service for past 1 week. My redbus wallet has 3060/- rupees. And now i can't activate my wallet. When i try to verify my phone number [protected], they says that the number already exists. I contacted customer care and they said my wallet is currently disabled. I don't understand why they should disable my wallet. Atleast refund my money back to my account.

Email: [protected]@gmail.com
Contact: [protected]

We booked from chennai to rameshwaram and rameshwaram to chennai via redbus. Unfortunately the return was cancelled due to bus cancellation. The travels said that they didn't have enough passengers to travel. So they cancelled the bus. We stuck in rameshwaram and we can't get back to our home. We called redbus they said they are working on it for the past 8hrs. Every time they said, "please wait we'll reach you with in 2hrs sir" and i called after every two hours. No response.. Waste website portal. Poor customer services

I booked a ticket with redbus on 25th January 2019 with transaction Id:[protected]. I made the payment using Phonepe UPI with transaction Id: P1901252210312205032668 and the money got deducted from there with a failed ticked. When i made a complaint with Redbus they said the money didn't reach the Redbus and to make a complaint to the bank. After making a complaint to the bank (Bank of Baroda) they said the money had reached the merchant account i.e Redbus.

Hi friends!
Myself arun i have booked a ticket on redbus on september 25th 2018. During the online booking the first transaction failed but money debited from my account and i tried booking it on next transaction.
On that day itself i had sent a mail and also complained through phone call to red bus regarding this. They replied me that within 2 to 7 working days the money will be refunded.
But till today redbus people are cheating me in the refund stating that they refunded but my bank is not crediting my money back.
From september to december they were simply blaming the bank and i too was believing the same and visited the bank for refund several times.
On continuous calls and emails by december 28th red bus said the problem for the delay lies within their payment gateway payu. They apologized for the same and they said again they initiate the refund and also had sent me some screen shots for the same.
Till date i have not received any refund from them and bank people have clearly sent reply to all the red bus fake evidences as rejected proof.
Also bank people mentioned that in the same branch itself there are several issues on redbus refund.
Redbus people are really cheating the customers with fake replies and evidences and after certain stage on continuous complaining they started talking in a rude manner while complaining.
These # are technically bribing the people's money and that may go around crores on bulk...
Friends never ever trust red bus for your bookings...

Redbus cancelled my bus ticket on their own and on calling them they told me that i was the one who cancelled it. After arguing for a while i was informed that there was system issue owing to which the ticket was automatically cancelled am i would have to book a fresh ticket from my end. Now the tickets for the same route is almost double owing to holi. Redbud is running a money making scheme where they cancel tickets and force customers to book the same ticket at higher price so that they get a higher cut and margin all at the customers expense financially and mentally.

Imagine people booking their tickets via redbus for ease of travel just to find out all their efforts are in gone in vain and they are being harassed by this company. Redbus in this case.

Chiranjeet sahoo
[protected]@yahoo.co.in
[protected]
Ticket details: picture attached

Bus number mh 14 bt 1230, driver name bhise p. Y, shindewadi-baramati bus timing 6.30 am, bus strated at 7.10 am, no any other reason (Even bus in good condition) only driver wake late & doing time pass with other person's, nothing serious about time, date 17 march 2019
Please do action seriously,
Thanks & regards sagar shinde [protected]

Hi my name is akhil and i tried to book tickets from shiridi to hyderabad on 17th of march but the date changes automatically and tickets are booked for 16th itself and immediately i have reached the operator of bus and redbus but no one responded properly and they are saying cancellation time is over.

How can they do like this due to some error in their site the tickets are booked for wrong date. That isn't my problem. So i want an immediate cancellation of tickets and refund.

Waiting for your response