Reliance Communications Complaints & Reviews

Dt.11.07.2017
Dear sir,
Shockingly, i have found that rs.8.30 has been deducted from my a/c balance rs.11.43 in name of internet usage. I have recharged rs.365 for 1gb / day 2g data validity 365 days on 23rd june 2017. This is so shocking & ridiculous. Further your your 198 toll-free number never working and your customer care representatives never take request from loyal customers.

Kindly look into the matter and refund my above deducted amount quickly.

Regards
H. T
M:[protected]

Dear sir/madam

As per above complaint no. Till now i have not received any solution from your end.

My mobile no. Is barred from beginning to till date and bills are generating continue please stop the bill generation with any service use.

As per your dealer/vendor provided plan rs. 399/month - all over india out going / incoming and unld data free.

New sim purchase 20/05/2017
Activated on 21/05/2017
Deactivated on 22/05/2017 to 31/05/2017
Again activated 01/06/2017
Again deactivated 06/06/2017 to till now.
Bill generated more than rs. 700 without using any service.
Advance security deposit rs. 300

Till now i have not received any bills.

Can you give me any resulation or not.

Regards,
Ran bahadur rana
[protected]@gamil.com
[protected]

Sir,
This is my first remainder to you my mob no is [protected] and i want to port out from your net work to other network. I have request you over sms sveral times to 1900 from 29/06/2017 but till date i have not received port code from your side. Attaching the screen shot of the sms i have sent to you. Requesting you send the port code to me urgently.
Regards.

A k chatterjee,
N79/6 lal bahadur shastri road,
Flat no - 503, shradhanjali apartment,
Konnagar, hooghly,
Pin - 712235,
Mob - [protected] / [protected]

Hi, i have purchased a date card by paying rs1500/- after 1 yrs they have stopped providing the 3g services even after discontinuing of service they were sending me montly bill without internet service for which i have raised many complaint. And every time customer service executive tell we will reverse the bill amount and now every day i am getting a call for paying the due amount those people say we are calling from delhi high court using verger language and even u did not get services u need to pay the amount. Please let me know why should i pay the amount for which i did not get any services.

My reliance netconnect+ no. [protected]

I filed complaint[protected] that i was not able to access internet post rechage of 786rs which should give me 1 gb per day until 180 days. Customer care said that 3g service is not available at my location and i paid 786 for 180 day 1 gb per day.. So because 3g is not availble relience should refund my money.. Customers care cut the call without talking.. They just dont talk. Very poor service.

I called to customer care. The lady named afreen begum who was working in hyderabad call centers. She doesn't know how to behave with customers so rudely speaking and misbehaving. How you people are hiring such guys in customer care. I asked to refund my 33 rs which you people have deducted. She straight away denied. So refund my money orelse i will take legal action against your executive afreen begum. You people are running a big company to cheat and deduct money from customer. Shame on you. Otherwise arrange call from a person who can give proper customer service. I am facing these problems since 6 yrs but never complained against any executive but this time such a pathetic service provided by your executive afreen begum.

My no. Is [protected] and it was issued at jabalpur on may 2009. Now my sim card validity is expired on 07.07.2017. Now i reside in siliguri west bengal. Suddenly no outgoing and oncoming calls as well as outgoing sms could not be made. No sms was issued that validity will be expired. Further no guidance regarding way of revalidation was intimated to me. Kindly suggest measures to extend my sim validity.

Hello,
Myself manish from kanpur and my mobile number is [protected]. Presently i am in firozabad (Up west).
My problem is automatic activation of vas and debited about rs.20.
Today i received a message (10 july 2017).

"you have been successfully subscribed to anchalvideowsub service for 7 days. To un-subscribe sms unsub 4069 to 155223 (Toll free)." as written in message.

Here i am shocked that i didn't activate any vas but this message says you are subscribed and money also got debited.
Its too ridiculus service of reliance.
Refund my balance quickly and also deactivate because i am never activated such a vas service and i dont want it.

I recharged my reliance gsm prepaid sim via paytm. It shows "1gb per day for 180 days in rs 786 for 2g, 3g, 4g customers" on offer category on my number on 6th july 2017. I recharged it, than this plan worked only that day. After 12pm my mobile data stop working. I try to contact reliance care but there numbers are busy. Two times call connected to their customer officer but there was no sound from there side. And they also deducted main balance to call them. Please help me.

Hi,

This complaint is with respect to the ridiculous services by reliance communications. I have requested for a termination of the broadband connection in december 2014. I called customer care as in many times to close the connection. They said, the connection would be terminated with in few days.

Post which, i got a legal notice from iqbal, legal department of relliance in march, 2015. They say that i didnt pay the bill. Although i have requested for termination multiple times, i have got multiple legal notices as to pay the bill, although i have shifted to a new house multiple times. I tried contacting and emailing all the nodal officers, as into get into their notice about this issue, but there is no response from them as well.

Recently, i got a legal notice from relliance again, saying that i have to clear the bills. This is so frustrating, and i am totally disappointed with the customer service of reliance. Please take some required action on this, as i can see many customers have already launched complaints against this.

Dear sir,

Pl reply, i am waiting for your email;

Regards,
Abhinav
[protected]

From: abhinav saxena
Sent: monday, july 10, 2017 5:35 pm
To: '[protected]@relianceada.com'
Cc: 'rcomappellateauthority. [protected]@relianceada.com'; 'rcomappellateauthority. [protected]@relianceada.com'; 'rcomappellateauthority. [protected]@relianceada.com'; 'rcomappellateauthority. [protected]@relianceada.com'; 'rcomappellateauthority. [protected]@relianceada.com'; 'rcomappellateauthority. [protected]@relianceada.com'
Subject: re: recharge 786 but not get data 1 gb today [t[protected]nws010z4583499]

Dear sir,

Pl reply, i am waiting for your email;

Regards,
Abhinav
[protected]

From: abhinav saxena
Sent: monday, july 10, 2017 4:14 pm
To: '[protected]@relianceada.com'
Cc: 'rcomappellateauthority. [protected]@relianceada.com'; 'rcomappellateauthority. [protected]@relianceada.com'; 'rcomappellateauthority. [protected]@relianceada.com'; 'rcomappellateauthority. [protected]@relianceada.com'; 'rcomappellateauthority. [protected]@relianceada.com'; 'rcomappellateauthority. [protected]@relianceada.com'
Subject: re: recharge 786 but not get data 1 gb today [t[protected]nws010z4583499]

Dear sir,

Pl reply, i am waiting for your email;

Regards,
Abhinav
[protected]

From: abhinav saxena
Sent: monday, july 10, 2017 2:58 pm
To: '[protected]@relianceada.com'
Cc: 'rcomappellateauthority. [protected]@relianceada.com'; 'rcomappellateauthority. [protected]@relianceada.com'; 'rcomappellateauthority. [protected]@relianceada.com'; 'rcomappellateauthority. [protected]@relianceada.com'; 'rcomappellateauthority. [protected]@relianceada.com'; 'rcomappellateauthority. [protected]@relianceada.com'
Subject: re: recharge 786 but not get data 1 gb today [t[protected]nws010z4583499]

Dear sir,

Pl reply, i am waiting for your email;

Regards,
Abhinav
[protected]

From: abhinav saxena
Sent: monday, july 10, 2017 1:07 pm
To: [protected]@relianceada.com
Cc: rcomappellateauthority. [protected]@relianceada.com
Subject: re: recharge 786 but not get data 1 gb today [t[protected]nws010z4583499]

Dear sir,

Pl reply, i am waiting for your email;

Regards,
Abhinav
[protected]

From: abhinav saxena
Sent: monday, july 10, 2017 10:14 am
To: [protected]@relianceada.com
Cc: rcomappellateauthority. [protected]@relianceada.com
Subject: re: recharge 786 but not get data 1 gb today [t[protected]nws010z4583499]

Dear sir,

Pl tell me, how connect by you, because customer care call is over call flow.
On email you are not responding. Pl suggest to me how to connect with you.

Regards,
Abhinav
[protected]
_
From: abhinav saxena
Sent: 09 july 2017 14:53
To: [protected]@relianceada.com
Cc: rcomappellateauthority. [protected]@relianceada.com
Subject: re: recharge 786 but not get data 1 gb today [t[protected]nws010z4583499]


Dear sir,

I am waiting ur reply.
Pl reply. I do not have time for unecessery discussion with u.

Regards
Abhinav
[protected]

_
From: abhinav saxena
Sent: 09 july 2017 12:13
To: [protected]@relianceada.com
Cc: rcomappellateauthority. [protected]@relianceada.com
Subject: re: recharge 786 but not get data 1 gb today [t[protected]nws010z4583499]

Dear sir,

I am waiting for your reply.

Regards,
Abhinav

_
From: abhinav saxena
Sent: 09 july 2017 10:46
To: [protected]@relianceada.com
Cc: rcomappellateauthority. [protected]@relianceada.com
Subject: re: recharge 786 but not get data 1 gb today [t[protected]nws010z4583499]

Dear sir,

As per your commitment my problem not solve on 8 july 1:55pm, pl resolve to urgent bases and also increase to my voucher time 7 days because you has waste to my 7 days.

And also give to me your senior email id for future communication, your commitment has failed.

Pl understand to my problem, i am suffering from 4 july 2017

Pl reply urgent. I am waiting your email.

Regards
Abhinav
[protected]

_
From: [protected]@relianceada.com
Sent: 04 july 2017 13:56
To: abhinav saxena
Subject: re: recharge 786 but not get data 1 gb today [t[protected]nws010z4583499]

Dear mr. Abhinav,

We acknowledge your e-mail dated july 04, 2017 for your reliance number [protected] and regret the inconvenience caused.

As per the details verified, rs. 786/- has been successfully recharged on july 03, 2017.

Your service request id:[protected] regarding benefits not received has been registered and the same will be resolved latest by 1:52pm july 08, 2017.

Thank you for your patience and co-operation.

This is with regards to your email, as unable to connect customer care. You are facing this issue due to high call flow, hence we request you to try after some time.

Thank you for choosing reliance.

Warm regards,

Vishal ghone

Officer - customer care

Reliance communication limited.

— original message —
On july 4, 2017 at 12:11 pm, "abhinav saxena" wrote:

_

Dear sir,

I am waiting for your reply.

Regards
Abhinav
[protected]

From:abhinav saxena
Sent: tuesday, july 4, 2017 11:12 am
To: 'rcomappellateauthority. [protected]@relianceada.com'
Cc: '[protected]@relianceada.com'
Subject: re: recharge 786 but not get data 1 gb today

Dear sir,

I am waiting for your reply.

Regards
Abhinav
[protected]

From:abhinav saxena
Sent: tuesday, july 4, 2017 10:34 am
To: '[protected]@relianceada.com'
Subject: recharge 786 but not get data 1 gb today

Dear sir,

I was recharge on [protected] yesterday 786 for 1 gb 3g data daily. Yesterday i was get data 1 gb but today i am not get any data pl help,

I has also try to many time communicate with customer care but i am not communicate with customer care tell to this time i am not able communicate with customer care,

Pl help me for getting daily 1 gb 3g data because i am giving to you 786 rs..

Pl reply soon, i am waiting for you.

Regards
Abhinav
[protected] (Reliance)
[protected] (Airtel)

"disclaimer: this message and any attachments contain information that may be rmsi private limited. Confidential and/or privileged. If you are not the intended recipient (Or authorized to receive for the intended recipient), and have received this message in error, any use, disclosure or distribution is strictly prohibited. If you have received this message in error, please notify the sender immediately by replying to the e-mail and permanently deleting the message from your computer and/or storage system" http://www.rmsi.com

Sir,
On 17.06.2017 at 12.42 p. M i received a text message from my idea postpaid number [protected] regarding that my mobile number is selected in reliance postpaid @399 (Unlimited etc) & lots more @rs.300/-...
One person stated to be an executive from creative group of companies came to my office and obtained my ids and [protected] mobile number has been allotted from your esteemed service provider.
Now i received a message with bill details amounting to rs. 560/- with its due date is 22.07.2017.
It is pertinent to mention here that my name and e-mail id were wrongly mentioned in the bill so generated in lieu to the mobile number. It is further submitted that when the executive of your officials convinced me regarding the unlimited calls and other usage for only rs.300/- then how this amount of rs.560/- were generated. It seems that the officials were convinced me by providing false information by achieving their own gain and defraud me by obtaining my hard earned money to the wrongful loss.
Your requested to investigate and expecting a quick response.
It needless to mention here that i am not constrained to make the payment of demand, till and unless my grievances were resolved from your esteemed organisation. The non response to my present complaint, please treat this a notice of demand for which i reserve my right to sue in appropriate court of law or forum or authorities.
Regards
Anil misra
Advocate
[protected]
E-mail: anil. [protected]@snslawoffices.com

On my request for porting my number ([protected]) I was telephonic ally given plan but charged higher plan which wasn't conveyed to me .
while requesting repeatedly to charge as older or new offered plan, it turn towards deaf ears and was forced to pay as only alternate.
On request to close my account they said unable until i visit to Reliance store pay in ADVANCE and request in CC and have to pay for higher plan till accepted by Company.
I have been constantly threatened by calling, SMS and mails to face Legal Action for not paying for wrong billing.

On 14th of june and now on 10 july a subscription was being subscribed namely askshtfrmtdms of rs 45 to my prepaid mobile reliance number:+91-[protected] for which i have not subscribed for. I spoke to reliance customer care no 198 but no feedback is being received. Some days ago the same problem with other subscription happened for which the company has refunded the said amount. Now its has become a daily routine to mentally harsh the customer.
Please kindly look into the matter and do the needful as early as possible.
And m from very poor family, kindly return my total amount i. E. 45 (On 14th june 2017)+15 (On 10th july 2017)

Reliance no. [protected]
On 1st july, i recharged my no. Of 60rs, because i want to activate callertune. I called customer care, but due to some reasons they can't able to activate callertune. After few minutes the msg come that (You have been successfully subscribed to shotforbiscsub60 service for 29 days. To un-subscribe sms unsub 4036 to 155223 (Toll free) and account balance showed a balance 0. Then i again call to customer care and they debited the amount. Next day again i received sms that (You have been successfully subscribed to adpaystrmgwlysubs service for 7 days. To un-subscribe sms unsub 3673 to 155223 (Toll free). After that the acc balance is again 0. I could not understand that why such services are activated at your own?
I already requested i am not interested in any of the vas service. It was such a bad experience with you.

Please debit my account by the amount so charged.
Mobile no.: [protected]

I purchased a sim (Having number[protected] mobile no [removed] reliance 5-6 year ago.in september 2015 when i try to used it after long time then i got information from customer care sim called was barred and can not used it any more. When i asked to reissue the sim not re issue because call was barred, the matter was close from my side but some time ago put sim in mobile i try to call its working when i talked to customer care according to him number was not in used.

My number [protected] is terminated without my consent even after i paid my bill of rs. 145.

History below.
I switched from idea to reliance service provider recently for the number [protected]. My first month bill for the period 09-mar-2017 to 21-mar-2017 is rs. 144.19. I paid my bill of rs. 145 (Bill amount 144) for the reliance number [protected] on 01-apr-2017 through reliance website online payment using net banking. Enclosed the payment successful status from reliance website and the payment debit evidence from my standard chartered bank account statement.

And the next month bill arrived for the period 22-mar-2017 to 21-apr-2017 as rs 488.00 which is including the last month bill of rs.144.19 which i already paid.

I contacted customer care, tried to visit the reliance store, raised compliant to customer care wrote many email but they could not resolve my issue and asked me to pay the bill without clearing the issue and they even barred my number from receiving any incoming calls and making any outgoing calls.

I even tried to visit the store twice which is mentioned their website (Address: 42/2, new:13, razzak garden main road, arumbakkam, chennai -600106).

The store was closed when i visited on 22-may-2017 around 7.30pm (Where as the notice pasted outside the shop mentioned the timing as 10am to 8pm).

When i visited again on 23-may-2017 around 7pm, the shop was not even operational. They were doing some paintings.

I visited the reliance store again on 29-june-2017 which is located in razak garden to get the update on my complaints raised on payment issue to customer care, but the representative there is not able to give me any update and his response was really annoying. I tried all my level best to settle this.

After that i received one more bill for the period 22-apr-2017 to 21-may-2017 even though i did not use my phone (As they had barred my number)

Solution required:
1. The bill i paid has to be reflected in the system.
2. The bill generated when my number [protected] was barred by reliance for non payment has to be withdrawn.
3. Release my number [protected] for usage again.

Respected sir
For your kind information i had paid bill of my number [protected] on[protected], but till date my services has not been started. When i am doing calls to customer care from another reliance number, it is disconnecing again and again. I am facing too much problem. Kindly resolve my issue, you can contact me on [protected] for any details.
Regards
Khushvinder singh

My phone no, [protected]
Which was changed from aircel because of maximum my colleague were having reliance no. I found that service conditions of reliance is very very poor, only urged for making bill payment nothing else. Six months before i visited abroad after converting international roaming, unfortunately i couldn't find any links with the number from ca. After returning back to india i have tried to call again found sim registration failed, i have hard of time to attend service centre from west bengal to guwahati,
Now want to revoke my phone number to aircel again.
I am totally disgusting with reliance

The reliance's mobile tower is situated very near to residential area. The tower antennas are directly pointing to residential apartments. To stop hazardous radiations leading to effect on health this tower should be removed from residential area.
Below is the near by address of tower
Opp ram srushti,
New d. P. Road,
Hotel shivsagar lane,
Pimple nilakh,
Pune 411027