Reliance Communications Complaints & Reviews

To,
Reliance Communication,

Subject: Complain against the serve for the user id:[protected].
Dear Sir,
I, Mr. Vijay Goswami using your broadband connection with landline. My user id is :[protected]. I am facing problem with my connection (in broadband & landline both) since Dec, 2016 and tired of complaining at the helpline number but not getting any permanent solution of the problem.
Here I would like to have your kind attention towards the problem I am facing:
• Firstly, In my broadband I am facing the problem with the connectivity. The connection gets dropped minimum 10 times a day and most of the time only reliancebroadband.co.in is working. I am not even able to get connected to google.com. So, what is the meaning of the connection or what type of the connection it is? Earlier in the month of December one of your executive said that its due to the speed and he suggested us to change the plan. So we changed our plan from 1.2.17 to 28.2.17 to get the proper and good connectivity. But we are not getting any solution of it. When I am talking at helpline number they are saying that my connection is working proper from the server, then I am not get the proper connectivity and why no one is taking care of my complaints.
• Secondly, since December my Landline connection also not working. Most of the time it comes the number is temporary out of service and remaining time line is coming busy. I think someone else in between is using my landline connection that’s why the line comes busy. Also, don’t understand that when I am paying all my bills on time then why the hell my number is getting temporary out of service. What is the meaning of such connection, when I cannot even use it. I have not taken the connection just to pay the bills without getting the service.

You can check my bill history, I have paid all my bills without getting any se4rice or response still not getting any positive response from your side.

Herewith the application I am sending you the list of the complaint number done at the helpline for your reference.

Also, whenever I have called at the helpline number they have always told me that my connection is working ok at the server there might be the problem at local area connectivity, but even after putting lots of request no one had ever visited and tried to find out the issue with the connection. I think no one at the Ahmedabad office is taking seriously about the service to be provided to the customer. Since December I just paying the bill without getting the proper service and connectivity and when I am putting the application for bill waver, they are not accepting my application by stating that at server the connection was active so we cannot accept your waver.

Here is the list of the complaint no’s with date:

DATE COMPLAINT NO:

[protected] [protected]
[protected] [protected]
1-2-2017 [protected]
[protected] [protected]
7-3-2017 [protected]
[protected] [protected]
[protected] CNM[protected]
[protected] CNM [protected]
[protected] [protected]
1-4-2017 [protected]
4-4-2017 [protected]
5-4-2017 [protected]
6-4-2017 [protected]

Even since 6-4-2017 I am facing lots of problem with the connectivity. In every 15 minutes I have to restart my modem otherwise I get the error of no internet connection.

I am really tired of calling at the helpline number and not getting any permanent solution of the problem. Hence, its my humble request to look into the matter very seriously because we are interested in using your connection but not like this. I would like to have your kind attention towards my problem I am facing and try to provide me the permanent solution of the problem and value our money we are paying to the company as our bills.

You can call me at my registered mobile no: [protected] and alternate number: [protected] or my landline number:[protected].

Looking forward to get the positive revert of the matter.

Thanks & regards,

I am recieving messages as to pay an amount of 106 rupees for the cancelled wipod device. Since it was a cheating case of asking me to buy new 4g device and after three months they cancelled the device. While buying the new 4g device they gave me a promise to continue the same plan of rs999 for 40gb. After some three months they charged me some 3000 rupees and after complaining here it was resolved. Again they are asking me to pay the bill, they also didn't give the advance payment back to me. Kindly help me to resolve this problem.
Thank you

Sir,
I am using the mobile no. [protected] . but for 3 days I am not able to send any message to any other number though I have the sms pack of 39. But from today morning I am not able to call any other no. from this my sim card. on the other side the Rellaince customar care officer is not accepting my call and they could not satisfy me. so I want a help from you. please sir help me.I shall be gratefull to you if you solve my problem.

My name is mahesh from rajahmundry. I have a reliance prepaid gsm number [protected]. I am using this number past 10 years. Suddenly my outgoing and incoming calls barred. I can't even call to customer care also. After contacting reliance customer care by friend's number he said please visit nearest store and submit kyc documents after that your number is activated. So i have visited reliance communication store and requested to reactivate my sim. Store person telled your number is barred i cannot reactivating it. Please help me to reactivating my sim. Alternate contact number is [protected]

Dear sir. I had lost my mobile having reliance sim. When i contact with reliance store they told me for replacement of sim post paid connection mandatory... I request prepaid.. But they deny & told within 299 all charges including call.net included.3 month ve to take postpaid. But april month i get 519 bill that totally different.. Plz give us or guide me with soln.. Otherwise i force to complain trai. Name lokenath nag. Mob [protected]

Hi, i have recharged with 152 whi h is unlimitted calls and mobile no is [protected], but day 2nd itself nothing work for me not even customer call also and i went there reliance store and gave complaint in the month of february, after 7 days they gave one email id to send complaint after sending complaint they told network issue by that get expired and i asked them give it money back or compensate anyother way they told we can't do anything which expired. Finally they took 152 with out doing any service. I had experiance with car inurance and switch to other insurance have stopped car insurance and about to stop big tv and mobile network.

Why the reliance people chaeting business?

Callme :[protected]

I am Subhankar Chakraborty, my mobile no. is [protected]. I was port out my no. from Airtel to Reliance for Rental of rs. 299 unlimited plan, but Reliance charged of rs.569, after contacting their representative they have told me that from Kolkata circle to Bengal circle are chargeable, but when I was port out my no. they couldn't tell me that, if they tell me that I never port out my no to Reliance. Please lookup the matter as early as possible
Thanking you

Sir/Madam,
Reliance mobile deducted my balance without my concern, I contact Reliance Customer Care but no result.
Hence, I would like to request you to check my Mobile No.[protected] and unsubscribe all the VAS and fixed my No. as normal subscriber.I face this problem over one year all my balances were deducted without notice and without my knowledge, I spend to recharge my number but useless, all my balance gone.I don't know how to do.
I therefore request you to look into the matter a solve my problem as far as possible.
Thankyou,
(KIMY)
Mobile No.[protected]

My postpaid connection no. is [protected] and using since last months and also paid the bills on time.
This month my calling services suddenly interrupted/stopped without any information thats why I have been lost my some clients and having approx. loss about 10-15 lacs. in my business.
Today I have been called in customer care cell but there was no satisfactory response about the services, and also he told us that the billing amount is crossed the limit, while I was paid 1000 rupees on time last month bill.
Now I have to go in consumer court because my problem is still not resolve, and I will be port my number in another network.

Sir,

I had paid Rs 1040 on dated 16/02/2017 at store having receipt no nill bearing address A B TELECOM, PIN 700129 but they had issue a receipt of Rs 190.
Scan copy of receipt is attached herewith.
I had complain them several times but they did not care about it.
I think you will take serious step against the complain.
If you failure to solve the complain then I will go in consumer forum within
7 days.

thanking you
avijit sinha/[protected]

Regarding Reliance Broadband Services . User id[protected].
My internet was not working from 22 March till 29 March 2017, after which my issue got resolved but it again stopped working after 1st April, because of which i decided to discontinue the Reliance Broadband Service. I raised a disconnection request on 6 April but no update was there after which I called customer care on 10 April, they told me my connection was suspended on 5 April and my disconnection request is in progress but I have to pay bill for full month because my connection is active. Please clarify why should I pay bill when I am not using the service?

My number is [protected]. name Ashok mali
10 th april 2017
today i recharge rs 501 plan
as per plan company giving me 3600 minutes free for 100 days .
now company deducting 1 minute per call
if i call for 2 seconds company deducting 1 minute which is cheating with me
requesting you to refund my 501 rs back as soon as possible . i dont want to go with this cheating plan.

regards

Ashok mali

Our complaint Number[protected]
Customer care executive- Mr.Abbas
Our Id=[protected]

Our internet is not working from 08.04.2017 and have made the complaint
Every Saturday this our internet gets disconnected.
Same thing happened last Saturday too
After repeated complaints no steps from Reliance CC, only after lodging complaint here they had taken the action.
lat time while our connection was not working and after repeated complaints the technician attended the call and said that in the house where they kept the server there was some fluctuation and tripper was off just by switching on the tripper internet was working.

This Saturday too same and our internet is not working

We have a doubt whether they doing it purposefully by just tripping it off

Today when i called the technician he is saying that he has gone some other area not to our area.

Cant they not come and see whats happened 2 days already over but still no one attended the call.

just to see the tripper will they take 2 days time?????/

Kindly do the necessary like you have done us the same before.

As per your webpage displayed on full talk time Rs/80, but my account will be credited Rs-66 only with help of free recharge app. please credit renaming amount of my mobile number [protected] regarding this matter discuss with your costumer care

ENTER THE AMOUNT
Choose from plans or go custom
• ₹39
200 MB - Applicable only for 4G
• ₹32
Full Talktime Rs. 32 - 5 Local and National SMS free - Applicable only for 4G
• ₹19
Local Mobile @ Rs. 0.20/min - STD Mobile @ Rs. 0.20/min
• ₹10
Talktime Rs. 7.70 - Applicable only for 4G
VIEW ALL PLANS
CUSTOM AMOUNT

RECHARGE
*Please ensure the amount entered is valid.
PLANS
RECOMMENDEDFULL TTTOPUP3G/4GSPL/RATE CUTTER2G
• ₹32
Full Talktime Rs. 32 - 5 Local and National SMS free - Applicable only for 4G
Validity: 3 Days
• ₹55
Full Talktime Rs. 55 - 5 Local and National SMS free - Free SMS valid for 2 day(s) - Applicable only for 4G
Validity: 5 Days
• ₹65
Extra Talktime Rs. 70 - 2 Local SMS free - Free SMS valid for 2 day(s)
Validity: 5 Days
• ₹80
Full Talktime Rs. 80
Validity: Unlimited Days
• ₹98
Extra Talktime Rs. 105 - 2 Local and National SMS free - Free SMS valid for 2 day(s) - Applicable only for 4G
Validity: 21 Days
• ₹110
Full Talktime Rs. 110
Validity: Unlimited Days
• ₹130
Full Talktime Rs. 130
Validity: Unlimited Days
• ₹135
Extra Talktime Rs. 150 - 5 Local and National SMS free - Free SMS valid for 3 day(s)
Validity: 30 Days
• ₹160
Full Talktime Rs. 160 - Applicable only for 4G
Validity: Unlimited Days
• ₹200
Full Talktime Rs. 200 - Applicable only for 4G
Validity: Unlimited Days
• ₹300
Full Talktime Rs. 300 - Applicable only for 4G
Validity: Unlimited Days
• ₹500
Extra Talktime Rs. 525 - Applicable only for 4G
Validity: Unlimited Days
• ₹1000
Full Talktime Rs. 1000 - Applicable only for 4G
Validity: Unlimited Days
Disclaimer: While we support most recharges, we request you to verify with your operator once before proceeding.

Kindly note that I am trying to portsending a text message to 1900 PORT [protected] to another service provider due to multiple issues which were never resolved for the longest time.I also visited the Gallery at Santacruz West Hasnabad lane but no luck.I own an I 7 and there is no way to disable signature. Please help me out for smooth process. Khyati -[protected]

My mobile number [protected] was suspended on 27th March 2017, After discussion with customer care, they informed me as per TRAI guidelines i need to submit my documents.I am using this number since 2012 and that time all the documents were submitted.After 5 years Relaince wake up and asking for the details.

I am continously following up with reliance store and customer care depart ment.I am fad up now after making lot of calls.

Related doscuments were again submitted on 1st April but till date no action has been taken so far.Third class service by Reliance.Since this is postpaid number and you will ask to paybill with out using mobile.

I was using reliance data card very long time back and i was paying to recharge systematically.

Since about 5-6 years i am not using the data card and i have finished the payment what i have used.

I got a message stating make the over due payment of rs. 253/-for rcom no:[protected] kindly send me the particular to my mail id [protected]@yahoo.Com
now i don, t have the data card misplaced and not going to have again.
After about 5 years is i get message like this, i want to veryfy and send me the particular and if really i have due, i will make payment .
Abul kalam [protected]

Dear Sir,

I have tried to port out my rcom number into Jio. I have tried 3 times and every time it has been rejected for wrong donor.
Rcom says it has not recd any request to port out. this is surprising as i have ported from airtel and vodafone into jio and they have gone smoothly except rcom.
this company rcom is not letting me port out my number. please advise where to file a complaint against rcom

Aaj maine 40 ka recharge karwaya jo mujhe offer mila tha dalwate hi 28 rupaye kat diye. 198 me col karo to reliance me col karne ke liye dhanywad bol kar kat deta hai ab mai kya karu apna network chenj karwa lu kya ye hamesa hota hai aur problem solved kabhi nahi hota customer care me kya ki col to lagta hi nahi hai bahot ghatiya tarika hai hamesa paisa kat deta hai.😠

Hello,

Sir when i have call to 198 they said me that your no has a special offer of Rs:34 Rupees (28 days validity).When i was recharged i got a message that is only of 5 days validity. Again the same issue for Rs:65 Recharge.

Whereas, i have been contacted to 198 & complaint given on 31st March. they said that your problem will be resolved with in 4 hours.

Finally, am trying to call customer care from last 10 days but no response from you guys.I m really fed up.

If i am requested to PORT Also they are not responding

I am facing issue with reliance GSM.
I am getting irritation with your service.

What is the problem in resolving customer problems?
Without resolving Customer care problems please don't Continue your Service. Stop it simultaneously.

Please resolve this issue otherwise I need to contact reliance head to need to move to some other vendor.

With Regards,

Maha Lakshmi

IF you can’t do great things, do small things in a great way