Reliance Communications Complaints & Reviews

I have received SMS saying recharge with 88 Rs and will get 1 GB data for 28 days. But when I recharge I got only 200Mb 2g data with 10 days validity.
Then called to customer care they said reliance will send these offers to all the customers and before recharging need to call customer care for confirmation if we are eligible to this offer and with out any information customer care persons are redirecting calls, because of this we need to wait for more time until call connects to the customer care it will irritate like hell.

I m user of relaince postpaid had... Given request in relaince store to convert no in prepaid from postpaid they accept request bt till the time it is not resolved every day calling to pay amount.. I'm.. My no is [protected].. Relaince they had committed thatvyr no will be converted in 48 hrs bt still 10 day over no one is bothered to resolve my issue in relaince store as well as customer care they i decided to log a compalit on line i faced around 1500 rs financial loss due poor service of relaince they are cheating to customer.

My Dongle number is [protected] and i got bill of 13, 000 Rs after upgrading to 4G, when i called customer care and asked why that much bill amount and customer care and asked for the reason and they said it was due to technical problem and when i called them another time they said it was due to plan change and they never intimated me regarding the plan change. Then on 29/09/2016 One of the collection agent (T.Ramesh) called me and asked me for not paying the bill and i told him the entire concern and he said me that to make a payment of Rs2500 and he also would close the connection and waiver the remaining amount.After a month i got a call from Reliance Nungapakkam Branch and a lady asked for the reason not paying the bill, i explained her many times but after a particular interval she again and asked for the same thing and one day she called and asked and she was so rude to me and said that her name was kavitha, and she was stating that do whatever you can.When i visited reliance store and asked regarding this, they said your connection has been terminated and tell them thats not your connection when you again recieve a call.now after a week lawyer notice has been sent to me to pay the pending amount. After 2 months of payment they are sending the lawyer notice. I just need a detailed solution to this problem and i have all details with me.the reciept number for payment made on 29/09/2016 is 25435. Now the amount to be paid is Rs 7620 .

Sir I applied for connection on 3 Oct 2016. And there engineer came with modem and 6-7 pieces of wire and joined them and just installed internet without landline connection and said will replace wire tomorrow. On 12 the Oct connection stopped working and till now not working, I lodged many complaints but of no use. Instead they sent me bill which I paid with no connection installed. And after some days they again sent me bill which I objected and said first install the connection then only I will pay bill but they neither came nor started the connection.

Customer id[protected]
Sahil Garg
[protected]
Ludhiana

Dear Sir,
I have rupees 159 balance in my mobile no. [protected] on 12 Dec 2016.see attached picture.

120 Rupees balance dedicated between 12 Dec 16 to 15 Dec 16.
And remaining 28.88 balance deducted on 16 Dec 16. Now my balance is zero.

I called in 198 on 16 Dec then customer carw executive not given any information and said me to call after 3 hrs. After 3 hrs to till time I am trying to call in customer care but call not connecting. So I am writing here.

So am requesting to you please
Refund my balance rupees 148.88(120 + 28.88).

If above mentioned no. go out of coverage area then call me in [protected].

To, PRESIDENT and CEO,
Reliance Communications,
Anil Dhirubhai Ambani Group

sir,
here with I would like to forward you some shocking facts about the Reliance Communication Customer Care .. And would like to tell you that, it's the worst ever I had such customer service experience.

Pls have a look my below conversation and you can come to know till what level they can frustrate customers..

My first ever complaining email is right into the bottom..

Thay doing cheat with customer. By providing mal effected service about this no. [protected] that belong you company

Hi,
I have been a reliance customer for many years. Now I want to port my number to other network. For this I have sent many sms writing PORT [protected] to 1900 but reply comes " unable to process your request". I have been trying for many days and they also deducted money for the sms sent but no solution. I have talked to customer care also but they have not provided me any solution and just escaping from it and not giving me upc code.

My Name : Vikas Kumar
My reliance No. [protected]
My alternate no. [protected]
my email id: vipin.[protected]@gmail.com

I felt cheated by reliance as they suddenly stopped 3G without any prior notice. Asked me to upgrade to 4G as if they are scrapping 3G for their dongle. I requested them that, I dont want 4G with repeated customer care calls. But my dongle was blocked and made inactive. Then they sent me bill for the period they had inactivated my dongle.

then i wrote an email regarding the same. Regarding Bill amount for the period[protected] to[protected]

Animesh Deval
Jun 23

to Netconnect.bro.
Dear Reliance Netconnect Team,

This is regarding Reliance Mobile No. [protected], Relationship No. :[protected], Bill Period :[protected] to[protected], Bill Date :18-Jun-16, Bill No. :[protected].

Suddenly without any prior notice, our reliance 3G dongle connection was disconnected by you, saying I'll have to upgrade and buy new dongle compatible with 4G. We visited nearby reliance store and we got the same answer that I will have to buy new dongle and till that time, our reliance net connection will be off. This was done without any prior notice. As per the instructions, we purchased and upgraded our 4G dongle and went back to store, they asked me to uninstall and re-install 3G dongle since 4G connection is not yet working. It is very pathetic of you to do this and cheat costumers and HOW DARE YOU SEND ME BILL FOR THE CYCLE OF MAY 18 TO JUNE 17? Keep some morals and I am not going to pay for the month, you disconnected my service without prior notice. I want an apology for sending the bill and confirmation letter saying I will not have to pay the bill for the said bill period and the reliance net connect service will continue for my reliance number.

After repeated visits to gallery, they failed to solve my problem. I dont want to pay the bill as it was inactivated. Reliance have cheated by rejecting me to continue with 3G even with 4G was not working. And now they have sent me this email

Demand Notice cum intimation Letter
Bldg No B-18, Office No-A-1, Ground Floor, Kubera Park, Kondhwa, Pune - 411048
[protected][protected][protected][protected][protected][protected][protected]

Demand Notice cum intimation Letter

Ref No: Reliance ADV/DEC16/D2416031

To,

ANIMESH DEVAL

FLAT NO 1004 BLDG E SR NO 128

SYLVAN HEIGHTS NEAR SEASON HOTEL SANEWADI AUNDH PUNE PUNE.

CAF[protected],

MDN [protected],

Sir / Madam,

Under Instruction from and on behalf of having its office at KUBERA PARK, A1/B18, NEAR LULLA NAGAR CHOWK, KONDHWA, PUNE 411 048

1. RCom is in the business of providing Telephone/Data Card service, and you have availed the services, from RCom signing the CAF FORM hereinafter referred to as “the Agreement”. As per the terms and conditions of the Agreement, you had undertaken to make prompt payments as and when due for the services rendered by RCom and availed by you from time to time.

2. RCom further states that as per the running account maintained by RCom total principal amount of Rs.1487/- is outstanding against your, CAF No:[protected], RCom herein has inform time to time requested you to clear the outstanding amount. But on one or the other pretext, you have avoided paying the said outstanding amount to my client.

3. RCom states that, in spite of repeated requests, reminders and demands by RCom you have willfully and/or deliberately failed, neglected and refused, with malafide intention, to make payment of the said outstanding dues, in the manner and within the time stipulated as per the business norms and/or agreement and as such committed gross breach/default in due performance and observance of the terms and conditions of the agreement, further to which RCom is left with no other choice but to initiate appropriate legal proceeding against you.

4. In view of and under the circumstances stated hereinbefore, RCom do hereby call upon you to make payment of the said sum of Rs. 1487/- only together with all further interests that will accrue due thereon till date of payment by you to me within THREE (3) days from the date of receipt hereof, or else be present at our office on 24th December, 2016 at KUBERA PARK, A1/B18, NEAR LULLA NAGAR CHOWK, PUNE 411040 (Contact Person -IRFAN [protected], E-Mail:-( reli.zen.[protected]@gmail.com ) failing which, RCom shall be compelled and constrained to initiate appropriate legal proceedings against you without any further reference to you as may be advised from time to time and you will be liable for all the claims, costs and consequences resulting there from, which please note.

Yours truly,

IRFAN

Please contact On No: IRFAN [protected] (reli.zen.[protected]@gmail.com) for further information.

Cheque/DD payments to be made in the name of "RWSL A/C RIS".[protected].

Please Send Cheque /DD on below Address.

RELIANCE COMMUNICATIONS, Bldg No B-18, Office No-A-1,

Ground Floor, Kubera Park, Kondhwa, Pune – 411040

BY NEFT

Account Name Reliance Webstore Limited

Account No. [protected] (Current Account)

Bank Name Standard Chartered Bank

IFSC code: SCBL0036084

After making the payment, please provide Bank Name, UTR code and Transaction Ref No.

Reliance Mobile — Number Not Activated

I am using Reliance Post Paid Connection ([protected]) in the name of vikrant panwar. Few days ago it gets disconnected due to non payment of bill. I paid that bill & I was told that the number will get activated in 24 hours. TODAY AFTER 3 DAYS I AM NOT ABLE TO MAKE A CALL FROM THIS NUMBER. On dialing any number I am getting a message 'TO RESUME SERVICES PLEASE CONTACT CUSTOMER CARE'.

I complained so many times against reliance communication.My connection is not working from 15 days.i complained several times but the response was none.
I decided to terminate my connection but they are not terminating my connnection as well.I am going to file a complaint against the company so that strict actions against the company will be taken.
From now whether they terminate my connection or not i will not pay a single rupee as my bill.
as i complained many timea regarding termination and they are kept on sending me bills.
i am not liable to pay any bill from now.
Also i will never recommend reliance to anyone.

Hi,

Reliance is not terminating my netconnect . First I spoke to their customer care and raised the request to terminate my postpaid netconnect dongle, they gave me the termination Id and said that in 10 days it will be de-activated. Also they asked me to pay the final bill amount of 1045 rs, I have paid that money and informed the customer care back .
But after few days ago they called me and asking me to pay bill amount . Now when I give that termination id to refer, they are saying it's not termination id .They are fooling customers and stealing the money.
Please help me .

I have done a recharge of Rs3001 for a lifetime internet till 2021. But my connection has been disabled fraudly. When I call them they told your connection has disabled because your internet in not 4G and when I told them to refund the remaining amount they told it is not possible. After complaining they call me and told that the amount of Rs2500 approx. when we buy a reliance sim they send the money in the reliance sim and when we buy sim...

My Number [protected] Postpaid connection with reliance communication is not working from last Monday 11th Dec., 2016.

I already intimate 5 to 6 customer care regarding my issue most to of the time they discount my phone. Did not registered my complaint.

If they pick my call there executive told me that they have technical issue call them after 1 hr or 2 hr, then said give call to your senior executive they told me your problem will resolve in 72 hrs or 6 hrs your problem will resolved but every time limit is cross but my service is not resume.

My alternate no. is [protected], [protected], [protected]
Please help me out

I registered a complain with complaint no[protected].
Why should I pay my bill if i am not able to make std call. I am paying 800 every month still cheated by rcom. I want compensation for waste of time and others cost that is incurred in making std call using other numbers.
Rcom is doing fraud activity.
I talked to to customer executive Ritu and Jyoti and respond NO to give the customer satisfaction response but still no action is taken. I have to finally raise a request to Port my number.

We have been asked to submit the ID proof of Archana Agrawal who is using this reliance mobile no: [protected] and we submitted the proof 2 weeks back but still the number is not working. We posted the Aadhar card copies twice to the reliance office but no action taken. We called and complaint but still no action is been taken. My family is been with Reliance for past 10 years and this is the way reliance treat their loyal customers. We are very dissatisfied and annoyed and want this number to be working as soon as possible. If customers are following reliance safety policy by submitting proofs then why they are getting trouble in return by their services disconnected. This is the number allocated to my mother and this is the only mobile service in home. In case of any medical emergency this was her only way of communication.
I want this service to be available at the earliest. Hope reliance listens to their loyal customers. Attaching the aadhar card copies for reference.

Hello

Check how can u issue a bill of rs 675/- invoice number[protected]
Tel[protected]

Were i was at plan450 and i never ask to change the plan when i reqiest to port out my number a stupid lady call me and forced me to change the plan

Were i refuse then also that stupid lady have change the plan

I will take this matter with trai and consumer court,

Kindly check and make the correction then only i shall pay the bill if no help i will
Take matter with trai 1st

I think i was at place 900 were all plan above 500 was under 50% discount so
I was getting bill of rs450/- per month

But as your staff have change the plan that 50% is not credit so i got so high bill

I need a action should be taken on that lady as i ask her not to change any plan then
Also she change it

Regard
Iddharth

I'm a new reliance prepaid customer. i want to file a complain regarding to my balance deduction. my balance of rs 16 got deducted yesterday (15 dec. 2016) telling me that i have subscribed to a service which is false. a website redirected me to a hungana page from which eventually i came back in no time. i need my balance refunded as soon as possible.

I had purchased a sim no. ([protected]) from reliance store on 11th dec.'16 but till date this not activated in my mobile. I go to much time in store but they do not positively reply not registered of my sim.
What can resolve my problem?

I am very thankful you to resolve my problem and assure you give me a suitable facility in future.

Thanks with regards,

Swadesh jangde

[protected]

Dear sir/madam,

I have sent portable message on 1900. They (Reliance) called me for 15 days for reason portability. I told them again & again. I accept their one plan. But after 15 days, i did not get any offer as offered me earlier. I don't required any offer from reliance communication because your services are very worst.
Your network is very worst. You call rates are so high than other companies. I am not happy with your services. Now i can not bear this high rate and low network. If other companies give me offer low call rates and high network even roaming free, then why i tolerate your high rates and worst network (Even i am facing call drop also).
Now i unable to resend portability message on 1900. What is problem behind it.
You are requested to please resolve my problem otherwise i will change my number and break your sim and throw it in the gutter.

Thanks & regards

Pawan sharma
M. No.[protected]

My number has suspended, i informed to reliance customer care to stop suspend request from termination. So, the agent resumed my services as per my request 03-dec-2016. Then i am able to use my service (Making calls, sending sms) as usually.

Actually my number stooped working from 12 dec 2016 without any intimation. I already sent a couple of mails to stop "suspend request" for my number. And also i had spoken with shalini appellate authority to resume my service. But i didn't got any response yet.

Reliance number : [protected]
Registered email: [protected]@gmail.com
Alternate number to contact : [protected]

1. Mail dropped - 3 dec 2016 to rcomappellateauthority. [protected]@relianceada.com - no response and no reference id.

2. Mail dropped - 7 dec 2016 to rcomappellateauthority. [protected]@relianceada.com - no response and no reference id.

3. Mail dropped - 9 dec 2016 to [protected]@relianceada.com - no response and no reference id.

4. Reliance live chat - 03 dec 2016 - termination request stopped by naresh successfully.

5. Spoken with shalini and mehul from appellate authority on 12 dec 2016 request taken but no response.

As per the rules of trai for termination services will block for 7 days then number will terminate in 15 days.

Here in my case, i was used my service (Making inbound and outbound calls, sms data) till 12 december 2016 and my number terminated on 13 dec 2016. Without intimation.

I request you to process this case with high priority.