Reliance Communications Complaints & Reviews

U guys promised to provide same data plan after 4g upgradation but u cheated on me by giving new plans without my permission
1. Didn't rcom promise with repeated emails that there would not be any change in data plan rentals and benefits? (I have proof of emails) before we opted for 4g.

2. Why did rcom inform me well before or at least on day 1st of 4g activation, above my data plan? I only came to know it on 1st august 2016, bill date. If i knew my data plan was 5gb why would i use excessive data? I had cable internet connection.

3. If the data limit for my plan was 5gb then why did not rcom informed me that i used 5gb of data and why they did not stop internet on my 4g dongle. Excessive data is given only on demand.

Now who is supposed to go to court? Ridiculous thing is that rcom wants people like me to consumer court. Isn't this big joke?
It is the consumers who are supposed to go to court against rcom. Apart from that rcom's agents giving me threatening calls, but no one was ready to give my answers. At least hopefully in the consumer court i will hear some answers from them as i can go with all the proof. Isn't this a daylight robbing of people? Rcom's act of fraud was an eye opener for me, as i was planning to go for an insurance policy that i thought would secure my life and i decided not to go for it.

This is regarding the fact that I want to port my Reliance GSM Number i.e. [protected] to some other service provider but I am unable to recieve the UPC code which is essential for porting to other service provider.I tried many times but everytime an error message was recieved by me telling that right now my request could not be processed.Well this is quite frustrating and annoying as I am fed up of your pathetic service and expensive postpaid plans and hence I decided to explore other options.I hope that my problem would be solved at earliest and I would recieve the UPC code as quickly as possible.

Dear sir,
it is to inform that reliance Jio Communication network service in CISF colony CIS[censored]nit Obra Thermal Hydro Power Project, Obra, Sonebhadra, U.P .-231219, is very poor. However, atleast 500 coustomers are using your service and facing a lot of inconvenience.
It is further intimated that CISF is a para-military force of India and you are requested to kindly do needful at your end to improve the network service.
I shall be highly obliged to you for your positive response.

thanking You.

yours

Rupesh Kumar Singh
Inspector/Exe
Phone No. [protected]

I am kuldeep soni from meerut uttar pradesh i had been port my connection in reliance communication by company authorise dealer g. D communication kankar khera meerut 250001
As par required plan 799/- by me not provided by company. Given the plan 299/- but i required 799/-
I have the complaint number[protected] and bombay customer care number
+[protected]

Sir, i am regular user of reliance communication services. This time i recharged my reliance no. [protected] with recharge amount Rs 50 but i not received or or get any balance.. and instead of it i got message that your no. Is activated for some service with your Rs55 . Sir how its possible that i am recharging for Rs50 but some other service is getting started on my number of worth Rs55 which is of no use to me and so i not got any balance which i was required in urgent. And this not happened once i again recharged my this reliance no. [protected] for Rs50 so that i can get any balance now because i was in urgent need. But again and again the same pack is activating and really i m tired of this. Almost i paid Rs100 for recharge and not got any balance. And whenever i check my offers it says your full talktime offer is at Rs50 . But when i recharge its not work, even i am not getting normal amount for Rs50. Sir, because of this i m really feeling cheated i my trust on reliance service is pretty much shaking. And when i call 198 my call is not connecting to customer care . I am expecting as soon as possible response of you on this. If i will be cheated like this. I will definetely quit this service. Thanking you sir.

We have recd one Reliance billing sim from my company but 1st day working internet and now last 2 day's Internet not working, we have check with our customer service and change mobile setting but still not working my Mobile Internet so please check and solve this Issue Earlier .and i need to daily office Mail communication so please do the needful

I hope you understand my Problem please check and solve this urgent basis.

My Mobile Number is [protected]

Sir, during upgrading invitation from CDMA to 4G services, they sent me one email that NO CHANGE IN YOUR CURRENT DATA PLAN & RENTAL BENEFITS.
I got 4G sim and wipod instrument in the month of AUGUST, and started using from 10th of august, in this month bill amount showing around rs.1943, immediately I raised a dispute with customer care by calling them and sent email to customer care about this. STILL TODAY I DIDNT GET ANY RESPONSE FROM CUSTOMER CARE DEPT OF RELIANCE COMMUNICATIONS.
Moreover the customer care executive told me that tariff has been changed for 4G services, I asked them without any intimation - by any means how can I know the tariff has changed - FOR THIS ALSO NO RESPONSE.
Finally after 1 or 2 months got a call from either Pondicherry or from Chennai asking me about payment of bill - they suggested to pay the amount as per old tariff only and close the issue, for this I asked them to send one email mentioning the amount clearly - FOR THIS ALSO NO RESPONSE.
Now their legal depart is sending me court notice, pls. help me

Dear sir
I Bikash Agarwal having using ur service from more than 6 month and my bill has been regularly paid but from 16 Nov 2016 my plan has been changed from 604 Jalsa plan to some 299 plan for which I have no product knowledge .
And for which I am felling harassed
I have been sending mail from [protected]@gmail.com to rtlappellateauthority.orissa
They have respond me once and said me they will help me out regarding the matter but after dropping 3 to 4 mails they are cooperating.
U are my last hope plz help me out.
Contact number-[protected]

I naresh rai is the consumer of reliance communication prepaid services from last 10-12 years. On 15th december 2016 i recharged my reliance mobile no : [protected] with rs 97 and received the sms message that "congratulations clm 97 has been successfully activated on your phone. Thank you reliance " but still i was unable to make calls from the mobile. After waiting for 2 more days for the problem to subside on its own. I went to the place from where i recharged my mobile. The person informed that as the successful message has been received his part in the process is done & this error somewhere else to resolve it you can go to some reliance gallery. On enquiring at the reliance gallery at chembur opposite fine arts i was shocked to hear that recharge amount as been forfeited as there is no scheme and the person informing that you will received nor talktime nor data nor refund of the rs 97 recharge done. Now my simple question is this if there is no scheme of rs 97 then why did my recharge amount of rs 97 got successful & how i got successful message for the same i have even written one email to rcomappellateauthority. [protected]@relianceada.com their complaint resolving department but i think even that has fallen on deaf ears. Hope this gets resolved i remain

Sir

I had Jio water phone and recently my phone switched off suddenly and i had send my phone to service centre anantnag there the service centre boy opened my phone whole and asked come yestereday and they asked another day after three days when i went there they asked your phone is moistured by water i had asked if my phone was moistured by water then why u don't asked me at first day. On their replay they tried to beat me is this a customer satisfaction or a cheating with customer by reliance jio or you have appointed cheater and fradulent in Anantnag Service Centre Kindly help me and provide us a customer service not a cheater service

With regards
Nadeem Yousuf
Anantnag
Contact [protected]

This is inform to you i am karuna shankar kashyap
mca student ...bareilly today i recharged my realiance gsm 40 rupees
after few hour i recieved reliance customer calls that are related to paytmperks subscriptions ...sir without my instructions proceed the paytmperks services automatically proceed ...then after few minute my 30Rs deducted ..

Since I started my new iphone today at around 4 pm, I am being constantly charged Rs. 5 in some time without any usage. I am connected to Wifi since beginning.
I have contacted reliance customer care. They said I am sending ISD sms which is not true. I have already lost more than 30-40 Rs like this in few hours. God knows what will happen later.
My phone number which is facing these problems is [protected].
Kindly help me

I Was Using Reliance Broadband (broadband number:[protected], taken on:[protected] then after a month i have to move on different location so i told & add a complaint to customer care to move my connection to that location, they told they will do it within 5 working days, so i moved and waited to move my connection to new location, after 5 days i call customer care again and the told me that your connection will be moved within 5 days, so i waited more 5 days but after too much wait i called them again to know the process, and they told again that will be moved within working 4-5 days.

so i have taken new reliance broadband connection (broadband number:[protected], taken on:[protected] in new location,

now in "april" or "may" i paid my bill for new connection and called customer care about termination of my connection.

they told that you will get a call within 24 hours & it will be disconnected withing 9 working days.

i was not using connection anymore from that day (when i registered termination complaint).

now after may 2016, they are sending me legal notice today[protected] for both connections.

I want to port in Reliance but i think you have many more customer and dont want to port any toher from other operators I have send a request to port in with your operator at 29-Nov2016 My UPC is VD182131 and after no action has been taken i was again send code to Reliance on16 Dec verification has been done but no response from your Sarkari Company

Disappointed before Port In
My Contact no [protected]
Alt no [protected]

I had bought an 4G sim from Reliance Mobile store located at Malad Mumbai. The store boy said it will be working after 12 hour. I had waited for 4 days and no progress can be seen. So again I visited the same store and he updated the record in his system and said sim will be active after 2 hour.
Now almost 24 hours had been completed and my Sim is not active. I am not able to receive any calls nor any messages.
I called to customer service and they were helpless.
how can we rely on such kind of worst services?
Hope I will be Porting the Service Provider soon.

I had done recharge of 153rs which said by msg that 1000 local /std minutes and reliance to reliance free for 28 but didnt get offer nad benifits... Fix my problem... As soon as possible... Relience cheating with customers... I called many time.. But no response... Mailed to relience 4 times but didnt get any response... Please solve my issue

My number is [protected]

Sir/Madam,

It is very shame to inform you that more than 2 years have been completed yet my complaint has not been solved i have call to your customer care number of times also mail to you and at last i have send email to your appellate authority but no solution till date so i want to convert my sim from postpaid to prepaid but no support from your end. So. I have used it for many days but today i have called to your complaint cell but they didnt entertain my call after that i have call to your *222 where charges apply i want to notice you that prepaid customer are more valuable than postpaid customer its ok but why we have to pay for lodging complaint which i have charged earlier also.
Sir today i have talked to one of your senior executive she informed me to switch to vodafone network mannualy then it will be ok i have informed her its not the result i have tried it but she inform if not work than you can call to 1909/ 198 but again i have called this time but they have not entertained the call after i have inform the same. Afterward again i have call *222 but it totally waste no one to receive the call for two time. So, sir who will pay for such extra cost and harassment while surfing net call drop problem.
So, Sir its my warm regard to convert my sim to prepaid and also take action for providing such wrong information by the senior executive and also at this time i have called to your 198 executive near about 10pm on 20/12/2016 you can hear the recording and get the conclusion.
Thanking you,

Ajay Sutradhar
[protected]/ [protected]

I am using Reliance Broadband from past 6-7 years and the speed of immy internet was excellent. But sometimes there was problems and after filing complaints to customer care it get resolved. But this time i am totally fed up from Reliance and their poor services. My internet is not working from last 1 month and i have filed my complaint to customer care alot of times but they did not take any action till date. They are just making fool of everyone.!! So this is my last try if my problem will not be solved from here then i will go for new connection of other company.

Dear Sir/Madam,

As per your instructions given in trailing mail i have visited to Reliance store mentioned below.

PERFECT INFOCOM Shop No. 30, Ground Floor, A-39, Deep Cinema Complex, Ashok Vihar, New Delhi Delhi Delhi 110052

SHREYA TELECOM H. No. 5, Shop No. 2, Main Road, Opposite Shiv Mandir, Shalimar Village, New Delhi Delhi Delhi 110088

They are telling me that your mobile number ([protected]) is not reactivate by us. I requested them that please convert this number to prepaid but they are not telling me that this is impossible and this mobile number is useless now.

Please suggest on this issues and reactivate my mobile number as soon as possible.

Waiting for you favorable reply.On Mon, Dec 19, 2016 at 7:05 PM, [protected]@relianceada.com wrote:
Dear Customer,

We acknowledge your e-mail dated December 17, 2016 for your Reliance number [protected] and regret the inconvenience caused.

As per details checked and verified in our records, the services of your number have been barred due to negative address verification.

We request you to visit the Reliance Mobile Stores (RMS) and resubmit the new Customer application form with recent passport size Photo: POI(Proof of Identity) & POA(Proof of Address).

“The documents which you have been asked to submit again are as per TRAI instruction & for the safety of your account”

Note:-

After submission of documents please collect an Acknowledgement (of documents submitted) from Reliance Outlet with following details:

1. Date and time of submission

2. Address of the Reliance Store

3. Name of the person who has acknowledged receipt of the document.

Please refer the below link for address details of Reliance Outlets:


http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp

We thank you for the issues highlighted and take this as feedback to improve our services.

Further, for any assistance, kindly write to us.

Assuring you of our best services always.

Thank you for choosing Reliance.

Warm regards,

Prashant Ghaytadke
Officer - Customer Care
Reliance Communications Limited.

I am from lucknow
And my subscriber nmber is[protected]

Its been 3 months since i am not able to use reliance broadband even after prompt payments of each momths bill.
When i spoke to the u.p head broadband he told me that because of in sufficient funds we are unable to resume to repair faulty peripherrels and cards .
I am from lucknow
And i have lodged too many complains on custmr care also.
But its been three months now.
I never expected negligence on this much extent from such a reputed company .