Samsung India Complaints & Reviews

I have moisture problem in my new refrigerator. I bought it in Jan 2021. Just in 5 months i am facing such issues in an expensive refrigerator. Pathetic support team. Your engineer come and say we will talk in the company and tell you, but none has ever called back. I really regret buying Samsung.

I want my faulty device to be replaced.

Samsung's technician (ph:[protected]) took the mother board of my TV for repair and fixed it back once when it didnt even work for one day. And took it back again not to return. He neither picks up my phone not even returns the Board (without which TV does not even have scrap value).
Samsung should chuck out such employees and hire only people who are capable after background checks. Not such cheats and incompetent anti social elements

Hello Sir / Madam,
I have a Samsung refrigerator model number RA20YVMS1/XTL. I have registered a complaint on 3 April to repair my refrigerator on WhatsApp number of Samsung company with complaint no.[protected].Company's service engineers came and change the parts but the fridge was not repaired. On 6th April a new complaint was filed by me again on the company's WhatsApp number with complaint no.[protected]. Again the company's service engineer came, Replace the parts they installed earlier, fridge still not repaired on 2nd visit.I filed again a new complaint on the company's WhatsApp number 7th April with complaint no.[protected]. The company's service engineers came again they checked again and it was not repaired even on his 3rd visit.
A new complaint was filed by me on Samsung's WhatsApp number on 10th April with complaint no.[protected]. Now for the fourth time the service engineers of the company came and took out the parts which they had installed earlier, I had already given them the money for these parts.
Today even after 2 months my refrigerator is kept like a box.The parts for which I have already paid, service engineers took them out and no proper further information is being given by the service center or company.
Failure to fix the refrigerator by going to the customer's house four times shows the company's and service center working style.
After 2 months, even after making full payment, my refrigerator has not been repaired till date.
I strongly condemn such services being provided by the company and by the service center to the customers.
Akhilesh Verma

I purchased Samsung mobile phone on 17th Feb 21 and from the same day i am facing heating and battery drainage issue for which i went to shopkeeper to replace the phone but he denied and asked me to visit service center. So after visiting Service center multiple times they denied to repair the phone as they didn't found any issues in the phone. While using the during the call battery is getting drain to 50% within one hour and it can't be used without headphone as it is heating so much.

Date of incident:- 17th Feb 21.

I request you to either replace the phone or repair the battery. As this is my hard earned money and i purchased this phone for Rs. 35000.

Your prompt support is highly appreciated.

I purchased Samsung mobile phone on 17th Feb 21 and from the same day i am facing heating and battery drainage issue for which i went to shopkeeper to replace the phone but he denied and asked me to visit service center. So after visiting Service center multiple times they denied to repair the phone as they didn't found any issues in the phone. While using the during the call battery is getting drain to 50% within one hour and it can't be used without headphone as it is heating so much.

Date of incident:- 17th Feb 21.

I request you to either replace the phone or repair the battery. As this is my hard earned money and i purchased this phone for Rs. 35000.

Your prompt support is highly appreciated.

Hello Samsung mene purchase kiya aapke yaha se note 10 lite generally mene isko gaming ke liye tha lekin yeah bilkul hi bekar processor ke sath anee wala device hai much lagging issues response nhi karta bhaiya aapka device paisa barbad hai bhai orr bhi cheege hai processor ko chod ke jaise calling response agar mene koi call lagaya hai to yeah to 4-5 second ke baad bolenge hai lagunga ki nhi 40k invest karke agar aise devices dene wale ho to isse ache to fir vivo or oppo hai kam se kam itne problems to nhi hote. I suggest to everyone one please don't purchase these type of product of Samsung

I have submitted my samsung Note 8 on 13.05.2021 as its screen was not working. They accepted the phone and asked for 50% deposit of approximate charges, when enquired they said that the approximate charges will be 13200. I had to pay 6620/- a 2% extra because I paid it via card. The bill number I was provided is [protected] with a confirmation that the device will be repaired with 7 to 10 days. Today on 02.06.2021 when I tried calling the service centre’s contact number, the call was unattended and when I tried to check the status online to my shock I found out that There isn’t any information available for the above given bill number, when I tried contacting Customer Care[protected] they confirmed that the order was cancelled on 29.05.2021. I informed them that I was not informed about this and I should have been contacted and informed of the same and the money should be refunded to which the customer service advisor apologised and said that he have arranged a call back. Why is Samsung Service so lenient in handling customer problems even when we are having tough time working from home. My office data is there in my Note 8 which I can’t access and the poor service is adding more problems.

Order ID [protected]. I brought Samsung tablet through Samsung App using ICICI EMI which had offer of rupees 3000 cash back in 90 days after puchase. I was told by Samsung that cashback will come in 90 days, after 90 days when I called samsung they told me it will come after 6 months. After 6 month they told me to wait for another month.

Its 9 months now, they tell me that cashback is already given but samsung is not willing to disclose cashback date or transaction number.

ICICI Bank says they haven't received any cashback or any request from Samsung. Even I checked all my credit card statements but haven't received any cash back.

I sent several emails to Samsung & I call them every week. The only response I get is to wait as they have raised ticket but ticket gets closed & my cashback issue is never resolved.

I have been following up from past 6 months, marked several emails to Samsung & spoke with customer service almost every week. Feeling very tired now.

I even sent an email to Samsung service head & CEO but still waiting for resolution. SAMSUNG SENT EMAIL THAT THEY GAVE CASH BACK BUT THEY ARE NOT SHARING THE CASH BACK TRANSACTION DATE & TRANSACTION NUMBER. ITS SEEMS LIKE A BIG FRAUD WITHIN SAMSUNG.

CONSUMER COMPLAINT FORUM PLEASE HELP ME.

Order ID [protected]. I brought Samsung tablet through Samsung App using ICICI EMI which had offer of rupees 3000 cash back in 90 days after puchase. I was told by Samsung that cashback will come in 90 days, after 90 days when I called samsung they told me it will come after 6 months. After 6 month they told me to wait for another month.

Its 9 months now, they tell me that cashback is already given but samsung is not willing to disclose cashback date or transaction number.

ICICI Bank says they haven't received any cashback or any request from Samsung. Even I checked all my credit card statements but haven't received any cash back.

I sent several emails to Samsung & I call them every week. The only response I get is to wait as they have raised ticket but ticket gets closed & my cashback issue is never resolved.

I have been following up from past 6 months, marked several emails to Samsung & spoke with customer service almost every week. Feeling very tired now.

I even sent an email to Samsung service head & CEO but still waiting for resolution. SAMSUNG SENT EMAIL THAT THEY GAVE CASH BACK BUT THEY ARE NOT SHARING THE CASH BACK TRANSACTION DATE & TRANSACTION NUMBER. ITS SEEMS LIKE A BIG FRAUD WITHIN SAMSUNG.

CONSUMER COMPLAINT FORUM PLEASE HELP ME.

Sir,
I was purchase samsung galaxy M42 through your official online store and my order Id is [protected].
It was delivered me on 15may 21.
When I was open mobile I found that camera was not working even on several times factory reset and mobile update as advised by you.
I was complaint to samsung customer care support on 16may 21 with Ticket ID-2032133, 24may 21 with Ticket ID-2043724 and complaint no.[protected].
But I couldn't get solution of my problem and I was told to visit samsung service center after lifting lockdown.
On 1jun 21 I was visit to Ankur samsung service center, Agra after checking mobile phone he didn't find software issue and advise to open mobile for checking hardware issue.
Inspite of that he couldn't find any issue However mobile camera was started functioning.
He told me that it was software issue and I resolved it .
He asked me to come after 3days because closing parts of mobile is not available.
My issues-
1.if I would purchased same mobile from other site it could be easily replace by them.
2.if Mobile had software issue why would it was open and asking 3more days for close it.
3.who is responsible for issue in new brand new mobile.

Even after waiting for almost 17 days when I couldn't find out any solution, I have been lodged complaint to National consumer forum(docket number 2757835 ).
If you would not replace mobile then I will fill case against you and also share on social media for your poor service and product .

Regards
Ravi Jain
Mob.[protected]

Plz bring more optimization for gaming and if possible plz disable GAME OPTIMISING SERVICE. plz plz i[censored] will do so you have big profit . U have never brought update on gaming plz bring update to increase gaming performance

I have been depositing my handset in the service center for 15 day for repair. So they say it took me another 2 months. And the call is not picked up. And when I go to the service center, they say the part is not coming. If amazon parcels can be delivered in 4 to 5 days, how can it take 2 months for Samsung to deliver a part? I am getting only one answer from Samsung company. That's the lockdown. So how is your service center open. What's the point of keeping your service center open for 2 months to make a part available?

service request no.[protected]

Samsung Team,

With huge disappointment, I am writing this note and I hope you will take prompt action.

I am using a RF50K5910SL refrigerator purchased in October 2017 via a dealer. The compressor has become faulty thereby it has stopped cooling now.

Given Compressor comes with a 10 years warranty, the team is asking for the bill copy which is misplaced and unable to get it from the dealer as well due to lockdown.

Thus, my ask to Samsung India team is do they want their customer to continue suffer and disown the warranty that they broadcast in absence of a bill while entire appliance is present in front of them.

We consumers are already suffering from ongoing pandemic and lockdown and such bureaucratic rules created by Samsung is creating additional pain to the consumers.

My humble request you to kindly consider this compliant and provide the compressor replacement as soon as possible.

Manish
[protected]
[protected]@gmail.com

Complaint no [protected] dt 10/05/2021 is yet to be resolved. No response is forthcoming.

Actually I Have My Samsung Galaxy M51 Help To Block My Phone.
Imei No [protected].
client number- [protected]/[protected]
date of incident 21/05/2021
tiiming - 21:10
i have travelling dahisar(mumbai) to kamothe(navi mumbai).
time 9:05pm i will stand on ghatkopar bus stop waiting for bus.
suddenly bus is came in bus depo i will run to catch the bus to fast. i will got the bus suddenly i remaining my mobile is not in my pocket.that all.
i will registered my on local police station.

I had raised several complaints to Samsung to support my Samsung refrigerator. Every time getting assurance from team Samsung that they are looking for parts but no hope. It's a month now my case is still open with Samsung

Latest Reference # [protected]
Previous reference ID # [protected], [protected], [protected]
Refrigerator Model No # RT28SVPS1/XTL

I Had purchased a automatic washing machine WA11J5751SP/Tl on 10th January 2021 vide Invoice No. SVGGSR[protected] from Valur Plus Retail Pvt. Ltd. Aligarh. I purchased it on EMI by my AXIS bank credit card and paid all the EMI. But till not cashback not credited in my credit card accoumt.

I had lost my refrigerator parches bill and warranty card. How can i get duplicate bill and warranty card.

Would never recommend anyone to buy samsung mobile I have been regular customer but this time I regret investing in s 20 ultra as it's been 11 months that I purchased S 20 ultra and during lockdown it automatically switched off and inspite of contacting that very moment to customer whatsapp service and informing them the problem and as all service centre were closed so I tried opening the cover but realised before opening that it can't be open as I was in desperate need of contacts and prescription for covid related and after so many days of contacting customer care I was provided with the biased solution keeping the view of just the company and not customer they are charging me for motherboard which isn't even my fault and being my mobile under warranty they are still charging me and declaring my warranty being void and closing the case irrespective of customer being satisfied or not .very in human and not understanding the problem of customer I wasted my 100000 and this is what I got .bad very bad

My washing machine is not working

When I install it, it is not working
Please help me...