Snapdeal.com Complaints & Reviews

They said product will be shipped in 7 business Days, however I order on it on 12/Jan/2014 and they shipped on 18/Jan/2014. It reached me in 7 Days. I opened it as soon it delivered, and found that a wheel is broken. I called Snap deal. They asked me to send photographs, and told that I would be intimated once our team see photographs. 28/Jan/2014 I received an E-mail for Return Process initiation and their return partner picked the damaged product on 1/Feb/2014. Today 12/Feb/2014, as per the status from Delhivery (return partner) it is yet to be delivered to Snap Deal Delhi office resting in Delhi since 2/Feb/2014. The Next Process is, as per Snap Deal Executive they will examine the damaged product, and either replace (if available)or refund the money. Replacement would take another 8-10 days. Refund would take 7 days from the day refund order is issued. So it would be at least 40-50 days I would be receiving product or refund. When I call Snap deal - they say product is not delivered to us, refund/replacement will be processed only when product is delivered to us. When I call Delhivery - they say sorry sir, we are working on your request on priority. But Nothing seems moving for last 10 days. I am going to Sue them in relevant laws. Never look back at Snap Deal once the transaction is settled.

I ordered an Apple iphone 5s 32 gb silver on 5 jan. After estimated shipping deadline, there was an update regarding its unavailability with the merchant and extended the deadline. Feeling insecure, I cancelled the order and they provide me its cancellation confirmation. As a rule, it takes 7-10 working days to reflect in account and I waited for that time. In between I contacted them also but they assure me that we have done it from our side. To my surprise, when they did not send it. I complainted. They demanded my bank satment thrice and I provided every time. In return, I requested them to provide transaction id, so that I can track it but instead they provide me reference number which is of no use to bank. Almost 32 days passed and yesterday they told me same thing with addition that the money might have been adjusted somewhere in ur account. I get surprised that how a qualified officer can talk like this. He doesn't know the banking at all. If the money got adjusted, it will be also a transaction and will b reflected in my account. Now, it seems total cheat and nothing else. My complaint is to return the money, and the inconvenience charges also. If they are not guilty, then provide me the transaction details.

i bought an okane red cotton jacket-id number-[protected] on 17th january.i returned the jacket because the size sent was wrong.Since then i am requesting the concerned dept to refund the money by converting it into sd cash.However i have not received any response from them inspite of repeated requests.They have wasted my time and effort and refuse to take action.

i have buy perfumes from the www.snapdeal.com online. Im dissatifies from the product as they have policy if you are dissatified from any product you can return it to snapdeal. so for that i have raised complain 5 days ago they has to reply it in 2 days which they dont have. I've also call customer service they every time said that we will raise your complaint but they dont. I regularly call them but they're doing anything. complaint number for the above are: 1. Complaint Number: 4971163 2. Complaint Number: 4971164

hello, this is pranav harihar from gurgaon. i ordered a laptop bag ( worth Rs 1700) from snapdeal on jan. 20 2014. from that day till date the merchant is neither shipping the product nor cancelling it. i've called some 10 times for to solve the problem but everytime i was told that their executive will back, but no one calls. I would like to get my money back. following are the details of the purchase; merchant: www.snapdeal.com order id:[protected] order date: Jan, 2014 product: EI WEI BIN Laptop Bag - Brown2

I ordered a poker set for Rs 6250 on 26th Dec 2013 -Order No: [protected] in a buy one get one offer. I received a shipment on 29th Dec 2013. However, the company didn't ship me the free product. I registered a complaint the same day having Complaint number- 4534028. After following up with the company for over a month now, the company is refusing to honour the deal and is saying the offer was due to "content error" and that they cant do anything about it. All my invoices bear the offer details but they are still not ready to honour the deal.

Hi,
In January 2014 start I ordered a "Eureka Forbes Trendy Steel Vacuum Cleaner" using www.snapdeal.com shopping site.I paid using credit card in advance. On 10th jan 2014 I received the package. The package was in very bad shape it was not properly wrapped and some how managed using cello tapes to contain the item. But as i wasn't home my parents received the package. When I opened it was physically damage product given to me and even no receipt is provide in the package. So I didn't even checked if it is working or not and packed it back. I logged complaint already with Snapdeal my complaint request no is #4692816. Initially they arranged a courier pickup from my home but the courier guy never picked item. So I again called snapdeal. Snapdeal asked me to do courier my self .so I looked for some courier service but it was very costly and snapdeal was not agreed to compensate this much for the courier. Snap deal again said they will arrange a pick up courier and I am still emailing them calling them again and again. But nothing is happened till now.
Also On thier website the clearly mentioned that the products are under trust pay guarantee and they will not ask any question if customer want to return a damage product. But still they are saying once snapdeal will receive the product back snapdeal will check if complaint is genuine then only refund will be done. Is customer is fool who firstly order a product break it and then request a return on very first day.
I am attaching broken product and packaging pictures.
Please ask if anything else is needed from my side.

Thanks
Nitin

WORST online shopping site, purchased casio calculator and recieved "STONE IN PLACE OF CALCULATOR". Sellers on snapdeal are fraud. At the time of receiving the product i asked the delivery boy to return item by snapdeal but he refused to return and say that you complaint against snapdeal and the courier boy has accepted that the parcel contains the stone when it was opened.Now still they are not replying my email and no update of refund by snapdeal . Wosrt site. My order no is [protected].

I have orderd Tribord Swimming goggles Quantity 2 worth Rs 498.but end up in receiving Nabaji brand which is diffrent than wat ordered.after that i intiated refund process and sent 2 swimming goggles in packet of one.but till now i have received refund of Rs .249 for 1 swimming goggle only(ref no of transaction showing payment of 249 only = 74678443364413088252302).Please find screenshot attached image of my sanpdeal account which shows both product are reverse pickup recieved by snapdeal.I have taken follow-up by contacting snapdeal customer care but my concern is not resolved. so i yet to rec Rs.249 from snapdeal.

I ordered tablet iball Q1035 on snapdeal (order id [protected]) on 27th jan 2014 I received the product and I found that tablet touch screen is not working and the tablet is getting switched off again and again. When I register my complaint (no.4906755) to snapdeal they promised me that will call with in 48 hrs but there was no response at all.i tried calling again and again I send reminder mail also. Then I decided to to take the tablet to iball service centre there it was not possible to b replaced the service centre guy gave me a DOA receipt and he call up to snapdeal. after a hour I got a call from snap deal to scan and forward the receipt of DOA which I did. after few hours I got a mail with the same promise but there is no sign regarding replacing the tab. or refunding the money.

SNAPDEAL Which provide TrustPay protects customers with a 100% moneyback guarantee if there is an issue with product quality, size or delivery... all false statements... when you call their all center all rude people ...and cut the phone... when you call the again to escalate the matter the provide a icing on the cake... please look into this what can be done... complain no :4809509... the product received is damaged. the socket pin itself is damaged. request you to please initiate the refund for the same. i shop so many time from snapdeal but i have never received such bad product delivery delay with damaged product. Would like to initiate a SD cash refund for the same. please find the pic attached for the same. -- Shivendu Gupta

I ordered wildcraft jacket (S) size from this site on 14th Jan, 14 with order number [protected].
This product was delivered to me on 18th Jan with wrong size. I received M size from them. No intimation was given to me regarding change of size. I complaint them and they took that product back sayin they will replace it. After this I have not received any kind of intimation from them and also they are not replying to my mails. Is this the way these sites cheat their customer? That product was meant to gift somone which i was not able to do because of error made by them.
I want compensation from them and the product as well.

On Jan 14th, 2014, I placed an online order for Neil Charcoal Barbeque bearing order no: [protected] . My shipment arrived within the promised number of days. I opened the package which was later found to be defective and inadequate according to ISI standards, which was not expecting to be delivered.

I then attempted to use online system to submit my item for return. The website SNAPDEAL informed me that the product could not be returned. The Customer service executive initially resisted and was blaming me for have opened the package, suggesting that “they would just end up telling me the that I should keep this disgusting product and they will pay me 200 rupees as a console gesture.”

I have spent an amount of 2413 rupees and this is what i get . The product is carrying a 1 year warranty on the box and on the SNAPDEAL website, these people are cheating us in this way. Please someone help me to have it returned.

My order no. is [protected] I had ordered a pair of lee cooper formal shoes on[protected], the estimated shipping date was[protected] but until now the product has not been shipped. After calling on their customer care I've been told that they are not getting response from their own back-end team. They are ready to offer refund but I do not want a refund, I want the product anyhow.

Dear Concerned Officer, I had placed an order with Snap deal India on 9th of January 2014 for Herbalife product. I was initamed through messages and emails that my order will be delivered by 13th January 2014 but i had not yet received it till date. In between i had checked with the customer care officer about the status of the shipment and he told me that this particular product is out of stock and we are arranging for the same (order request was taken even when product was not available with snap deal). Finally I bought this product from somewhere else and decided to cancel my order on 19th January 2014 but customer representative told me that they cannot cancel my order as the product is in shipment process. I had place the cancellation request on 20th January 2014 morning as well but i was told the same thing again. Product supervisor Mr. Mandalya and customer care office Mr. Yuvraj Arora were not updated with relevant information of money refund process and Mr. Mandalya told me it will take 48 hours to get my order cancelled and my money will be refunded in 7-10 days. Snap deal has extensively advertised 7 days money back policy on their website to attract online buyers but they do not stick to their promise and i strongly discourage their idea of fooling innocent customers. I would request you to kindly take my complaint into consideration and i hope to you will take the required action against snap deal. Relevant document proof can be provided to support my complaint. To further communications i can be reached on menaj.[protected]@gmail.com. Regards, Menaj Shaikh (Mumbai)

Dear Sir / Madam, I purchased Serious Mass 12 Lbs (Strawberry Flavor) on 12th Jan 2014, Order Id - [protected], but received Banana Flavor. Before opening the products I wasn't about the flavor as I presumed it to be strawberry. The sugar level in the product is very high & seems to be adulterated, which was not the case in any previous products from ON. When they contacted they said they will only payback 500rs where as the actual amount of the product is 5500. I am completely dissatisfied & I would appreciate if you can help me get my hard earned money. Below is the company policy http://www.snapdeal.com/info/TrustPay Thank you, Regards, Aniket.

I ordered VOX Remote Room Heater vide order number [protected] which has been shipped to me and received at my end in the damaged condition (internal damage). I immediately raised compliant with complaint number 4553453 on 3rd Jan 2014. They responded vide email saying that they will get it reverse picked up within 4 business days and would provide replacement which got over on 9th Jan. I again escalated the matter to their Support Team over calls for 6 days during 9th to 17th and over email dated 11th. Their Support Team demanded another 4 days for reverse pick up which got over on 16th. Still the damaged product is not reverse picked up by Snapdeal. This shows totally absence of accountability of Snapdeal on shipping the damaged product and subsequently not getting it picked up during the timeline they provided which has amounted to mental, physical and financial harassment and needs to be compensated financially in addition to the immediate replacement of the product.

i called a champion Halogen heater from Snapdeal.com on 27 December, 2013, next day i received a damaged product, then i called [protected](customer care), the representative said that he will send he en email and I've to reply on it with pics of the damaged product attached to it and the respond of which will come in 48 hours, I did that and waited for 48 hours, after 48 hours i received a call from Snapdeal on 30 December, 2013, the representative said that i also have to send the photos of outer packaging(snapdeal) and inner brand packaging, so i did that. then on 01 January, 2014 i called them than this time the representative said that he didn't received any email, then i again send the email as the reply of the email, then i got a message on 02, January, 2014 that my product will be collected within 4 days, then i made the product ready for the return, after 4 days when no one came, i again called Snapdeal on 6 January, then representative said the previous day was Sunday and they did not count the day when they send message, i again remained with dissatisfaction and now Its 10 January, 2014, and the product is still with me, no one came to pick it up. Its not a matter of only money i paid but also that its 15 days since i am suffering in the winters of Delhi Region, just because of Snapdeal.com services

I bought a Nokia Lumia from Snapdeal on Jan-2014. Snapdeal lured me with a cheapest offer price and big promises of timely delivery and "Trust Pay" policy. Little did I realize that these are all lies and what was about to happen. Here are the sequence of events: 1) The product apparently got dispatched within the promised time and I was informed via SMS (so far so good) 2) It was sent via an unknown courier company ecomexpress. I noticed the product in transit for some days and wondered how long does it really take to ship a product within India. I called ecomexpress a delhi based number. Then the fun started! 3) EcomExpress IVR number rang and rang and rang. No-one picked up the call. Even after repeated attempts could not even get through to them 4) It was Saturday and I contacted snapdeal and they responded they will look into it. I asked if they delivered on Sunday as i had plans to go out and they said no they do not deliver on Sun and I should expect delivery on Monday (the committed delivery date) 5) On Monday, product was still in transit. Contacted them again and was told that they tried to deliver the product on Sunday and found the house closed. Checked with Security of my apt..no one had come from snapdeal nor left any kind of note!!! 6) A few days later after repeated follow ups status was updated "Delivered:"... and no one had even made a call for delivery!! Checked with Security again and they said again that no one had come let alone deliver anything. 7) Calls to call centre yielded no result. Calls were answered by ill mannered, unprofessional people who didn't care a damn about your product and you. There is no escalation mechanism so you are at their mercy once you order the product. It is Friday and I am still waiting for Snapdeal to grant me the favour of delivering the product that I had paid for and had gone through so much trouble to get. You can decide for yourself if you want to shop here...

Hello,

I have ordered a mobile phone Nokia 105 worth Rs1095/- through Snapdeal.com (Order No-[protected])
They have sent a faulty product and after giving several complaints they are not ready to exchange/refund.Could you please solve this issue.

Thanks and Regards,
Rekha Singh
[protected]