Sony India Complaints & Reviews

Dear Sir/Madam,

I Mrs.Ruby Kaur, would like to inform you that, I am holding a Sony Ericsson Mobile (Model Number- W100i). It was purchased on 09th February,2011 from NU-YORK TELE WORLD, 1, R.N. MUKHERJEE ROAD, MARTIN BURN BUILDING, OPP TO LALBAZAR H.Q, KOLKATA-700001 For Rs.4800. IMEI/SERIAL NO-[protected].

This is to inform you that, I have been watching a lot of problem for approx last 6 months in this particular set. Problems are as follows :-

1. Battery Problem

2. Mobile Hanging

3. Display Problem

4. Outgoing Audio Problem

5. Atometically Switch Off During Talking to Someone etc.

On the last November,2011, one day I find that, my mobile set is completely blank and no display and hence i went to the shop for after sales service. They had given me the address of a Sony Ericsson Service Centre (Aryans IT Service, 18, Rabindra sarani, Poddar Court, Gate No-3, Central Kolkata, Phone No- [protected]). I went there on 15th November,2011 and tried to tell the problem that I am facing on my mobile but before listening to the problem they had taken my mobile and gave me a receipt copy of this where I find the Wrokorder Number - SE[protected] and the Faults are detected like - Hw Part Defective (Function), SW and Other Error, Part Replaced, Part Description - A/[protected]Hinge FPC). I have got the delivery of the mobile set after replacement on 24th November,2011 at 4;06PM.

But at the time of taking delivery I asked the engineer that what was the problem? He told me that the Mobile Set is one of the Defective Sets of Sony Ericsson. Because of that I have been facing continuously the above problems. He added that, we replaced the one defective part but if the same type of problems are happened in future then NO WAYS LEFT OTHER THAN REPLACEMENT OF THE MOBILE SET. It is so rediculous that, after just 2-3 days the same types of problems appart from display problem I am facing.

It is to be noted that I paid the entire Value of the mobile and I bougth it and the company would be replacing the parts of the same mobile upto the Warranty Period and not after that, If I paid the entire money and bought the mobile then why should I use a DEFECTIVE MOBILE SET and It creates a problem for me.

Requesting you to laudge a Complaint against faults in mobile set (Spiro-W100i) and asking for compensation + swapping with new mobile set.
Waiting For your Reply on an URGENT BASIS
Thanking you,

Regards,
RUBY KAUR,
KOLKATA,
[protected]

Address: Rajakamal Deepak
Block No.164 SSE/PWAY/CLR SW.RAILWAY.
PO. CASTLEROCK -581121
TQ:JOIDA DIST: KARWAR

I purchased colour television 22" sony LCD Model No.KLV -22 T550AIN5 SL.No: 6166281 on date 05.02.2010.R.No.3388. from sony dealer M/s V.A.KALBURGI SQUARE Deshpandenagar Hubli -580029
The amount paid is Rs.15700/-(incl of VAT 12.5%).

The above Sony TV was given for repairs on 22.11.2011 for the reason "power not getting on" to the authorised sony service centre at Hubli M/s Sai service sony authorised service centre 214/215 IT PARK P.B.ROAD opp.glass house City HUBLI -580029.

The authorised service centre told on 25.11.2011 that the screen is faulty.When met him the service centre told me to take a replacement paying Rs.8300/-.and Rs.1000/- for 2 year extended waranty.

The "ASC" has given me a manual bill for Rs.8300/- and denied for original bill and say that for replacement of the product no bill is given.
The replacement of TV is done on date 3.2.2012.
The replaced model is KLV-22BX320IN5 SL.No.7120764.

The model is different from the one which is purchased on date 5.2.2010.

The Invoice No.46194921 in the extended waranty card is not given to me.

The service centre has collected extra money from me and also denied me the proper bill.


I want the Television of the one which I had owned earlier,and also the bill for Rs.8300/- for replacement.

In total I have spent Rs.15700 + 8300 for the TV.


Please solve my grievances clarify the doubts.


Thanking You.


Mobile No.:[protected]

I had submitted a mobile(sony xperia neo V) for repair on 17/01/12 at care zone Jodhpur but there was no response from them till many days. When I used to contact, phone was no reply. Incidentally today, they received my phone call and when I enquired about my phone, they asked to collect it in the evening. Since it was a long time ago when I had submitted the phone for repair I was not carrying the job card with me.
Instead to helping me after such a long time, they behaved rudely and refused to deliver the phone at any cost.

It is shameless act of such a reputed company. Customer has to move here and there for such a long time.

Aneesh Mathur
5 c Krishna Nagar, Jodhpur
Ph.no. 91 [protected]

Name:Gurmeet Singh
Address:566,Urban Estate,Phawara,Punjab
Phone Model:Ck13i blue
Make:Sony Ericsson
Last used NO.:[protected]
Email for Communication:[protected]@yahoo.com
Missed Date:9 September 2011
IMEI NO:[protected]

Kindly help me to trace my mobile on my no.[protected]

Thanks
Gurmeet Singh

Dear sir

I have purchased a sony vaio laptop from[protected] after that a complaint occured on 26 dec 2011 , after that i check and go to the a sony authorised centre at mangalore that time i am not producing the original sony purchasing bill.so why they are not register the complaints. after that i went to 27/01/2012 in purchasing dealer they says the go and give the original sony authorised centere.so y i am went to today in one sony authorised centre at ernakulam -cochin(madonna electronics,near padma theature).but they search the web and says the warranty period is overduebefore two days.they says that the amount will be more than 8000/- for its new one.they are not deals against this complaints. so kindly give me a favourable reply

HENSHEL VARGHESE
+91 [protected]
[protected]@gmail.com

I had purchased a sony walkman in chennai in first week of january 2012 for which the warranty card was issued.The product purchased has fault in the headphone in the audio output in one ear speaker and the recording when played plays with lot of disturbance.I have the warranty card in which the model name is mentioned as NWZ-B162FPC1E and the serial no:6400951 valid upto jan 2013.I am staying in bangalore,mahalakshmi layout.I kindly request you to do the needful at the earliest and oblige

I BOUGHT A NEW LAPTOP JUST TWO DAYS BEFORE DIWALI IN 2011, IMMEDIATELY AFTER 3 DAYS I NOTICED THAT ITS CD-ROM WAS NOT WORKING WHICH WAS DULY CHANGED BY THE COMPANY BUT SINCE LAST 2 MONTHS I AM FACING HANGING & NET CONNECTIVITY PROBLEM FOR WHICH THE SERVICE CENTER HAS TWICE FORMATTED MY LAPPY BUT THE PROBLEM STILL REMAINS THE SAME. NOW THE SERVICE CENTER IS AGAIN SAYING FOR FORMATTING THE LAPPY BUT NOT SURE THAT THE PROBLEM WILL BW CURED OR NOT. UNABLE TO UNDERSTAND WHAT TO DO & TILL WHEN I WILL HAVE TO CARRY MY LAPPY TO THE SERVICE CENTER AGAIN & AGAIN.

Hello Sir/Madam,
This is a complaint regarding a yendo model that i had bought in november 2011. The IMEI is[protected]. I had bought it from MNM Trading Solution Private Limited(Pataudi district, Gurgaon) on 20th November 2011. The invoice no. is[protected].
The phone keeps getting hang, it vibrates even when there is no message/call, it switches off on its own. Sometimes when the phone vibrates, it continues to vibrate for 5 minutes! I had given the phone for servicing but the same night, it again got switched off on its own. I am fed up of this phone. I am fed of changing my handset again and again. It's very irritating.
I have taken this phone to the service centre twice but the problem still persists. The second time, they had not even recorded my visit. I had even asked to give me a letter(jobsheet or whatever) with the details of what they had done. But they refused to give me saying that they do not give it in case of just software updates. It is not possible for me to go again and again to the centre as it is not even close to my place.
I had asked the service centre people if this problem can be fixed permanently and if the handset can be replaced as the problem is inbuilt but they had refused.
Also, i have heard that there is a problem with the entire handset lot. I have showed this model to many shopkeepers(Sony ericsson dealers) and they all said that the entire yendo lot is faulty. All the handsets have some problem. I know another person who has this model and she also faces the same problem. You can cross-check this information. There is problem with all the yendo handsets.

So I do not want a new handset. I want another phone. I am fine if it will be of a lesser price than this one(I had bought this for Rs.5,000) but kindly do something. Please find a proper solution. I have wasted my 5,000 rupees but i cannot afford to do so.

I request you to kindly look into this matter.

Regards,
Devika Mittal
[protected]

To
The Nodal officer
Sony Ericsson Ltd.
New Delhi

Date: - 29 Jan 2012

Subject: - Complaint against faults in mobile set (Spiro-W100i) and asking for compensation + swapping with new mobile set.

Sir,

I was the loyal customer of Sony Ericsson, purchased a mobile set (Sony Ericsson Spiro W100i) from Ashoka Mobile G-28-29, Raisar Plaza, IndraBazar, Jaipur Ph:[protected], invoice number 7830 dated[protected].

After 10-15 days the mobile set started giving the trouble in messaging that show each and every time message Out Of Memory And Processing Also Same in Low Condition & getting switch off in every 2-3 hours , and then I submitted my mobile set to your customer care centre named as Mansi Mobiles and floor mohnot mansion, suraj poll Pali Rajasthan[protected] on 30-Dec-2012, the complaint id was SE[protected]. They took Three weeks & Two Days time to repair my phone but the problem was same and hence I had the submitted the phone again then and there.

when they was repaired my mobile then I call on customer care number then I told to customer care number sony spiro have many more problem and i also tell about each and evry blog-spot and every website o[censored]ser review that shows sony spiro have many problems then customer care give me a suggestion that you change your mother board then I call on sony support office for changing my mother for removing fault in sony spiro w-100i they take 25 days for changing my mother board My current mother board IMEI No. is [protected] & last mother board IMEI No. is [protected] But my current mother board work only two days and Now when i typing in messaging that shows message out of memory and going four time switch off in a day.

Every one knows motherboard is heart of mobile then i replace it but still get the same error message.
After two days i call on customer care No. then they make my complain and give me ticket id number and complain no these are:- T-id No.92066259 & Complain No. SES[protected] they also told me that our higher authority call you after 2-3 days.


These status's are the result of my daily feedbacks and then too doesn't seems to be working fine with Sony Ericsson.


Now I request you to swap my mobile set with new mobile along with extended warranty as well as compensation of Rs. 5,000.00(Rupees Five thousand). As the loss which I incurred in business and mental torment due to these above problems.

If you do not fulfill my above requirements then I will suit the case against you in consumer court.

Thanking you
Yours truly

Bhavesh Kumar
(Mob no.[protected]

Respected Authority

I have purchased a Sony Ericsson mobile phone, model W8 (E16i, IMEI No:[protected] from an authorized retail dealer M/s Mobily, TC 26/95, Statue, Trivandrum, Kerala) on 8th September, 2011 (Bill/Invoice No:- 006743 dated 08/09/2011). The mobile phone was fixed with screen guard protector by the retailer at the time of purchase and it was used with utmost care.

Within a couple of months itself it began to perform abnormally in many ways. First of all the menu icons began to shift its position by its own. Then the phone unlock had to be tried several times to get it unlocked. After that the incoming call, answering and cancel began to function improperly.

At last the total functioning of the mobile went out of control by getting stuck and working only very occasionally. This made me mentally harassed by not able to attend or make calls in time, even in emergencies too. Thus carrying this phone along with me does not serve the purpose for which it was purchased, with great expectations. I do suspect its genuineness or a defect from the stage of manufacturing with poor quality components as it became out of order within a short period of four (4) months and a few days o[censored]sage.

It was taken to the services on 21st January, 2012 and the Sony Ericsson authorized service center, Prompt Services, TC 2/2410(2), Pattom, Trivandrum, Kerala admitted that the Touch Panel is out of order and it have to be replaced for making it normal which will take two (2) weeks to get it rectified (Work order No. SE312PS110386 dated 21/01/2012). Servicing a phone within such a short period and to replace the most sensitive part of it makes me to suspect, how long can it be used again, after the service.

The difficulties and inconvenience caused so far and the long wait of two weeks without a phone was uncontrollable, which was intimated to the company Sony Ericsson – India, through their on line complaint logging forums (Reference No.s 92216571/ 92218193 / RMS Ticket Number : SES[protected] dated 22/01/2012) and asked for their authorized representative to contact me in person to make arrangements to refund the amount of Rupees Nine Thousand Nine Hundred and Ninety Five only (Rs. 9995/00) at the earliest.

The company never responded directly, instead they instructed the service centre to intimate me, that it shall be repaired and returned back with immediate steps. As I lost belief on Sony Ericsson and their consumer products, I request the Indian Consumer Complaints Forum to intervene and settle my dispute at the earliest.

With the hope of acting favorably.

C ANIL CHANDRAN
+91 [protected]

I had purchased a laptop from Calcutta (South City Mall) on the 19th December 2011. Model; PCG-71811W,
PRODUCT NAME: VPCEH25EN. I had returned home to Asansol and within a day or two the cursor bad started to
malfunction it would hang.Then the wireless would get disconnected while surfing the net, even the logo at the bottom would disappear.Now if I shut down the system and restart it it would all work normally like nothing ever happened but again after a little while it would happen again.This is very annoying.So I took it down to the service station and and gave them my complaint. They kept if for the day and told me its fine now you won't have a problem.Well then I took it home and the after a while it would start its old tricks once again.So again I took it back to the service and repeated my problem, they said ok you leave it here we will call you when its ready.They call me and I check the set out its working fine again.Anyways I brought it back home and it worked fine the whole day but the next day I started it up and within half an hour the same problem occurred.Now I am tired of this nonsense so I've packed the LAPTOP in its bag and put it away, Since then its been more that a week I have not used it and may be I will never use it again. I have a old desk top which works well and is now helping me out. *** Note during purchase time one would get all the assurance from the Sony store. Once sold Forget it no replacement. Its your headache now use it or throw it away its not my concern !!!

Recently I purchased Sony ericsson make mobile phone yendo W150i. but after using it for few month I found that phone is getting hang frequently and also I am unable to play music files and whenever I try to open any music file mobile gets restarted. This is very annoying and the memory card card in the phone is not showing any data which is there in memory card, neither it is showing free memory available in that memory card, but when that same phone is connected to the laptop or any other device that it is showing the data of memory card. I tried calling helpline number of Sony but they said helpline number change and they gave me new helpline number, when I tried calling in new helpline number than auto voice again say the same thing that helpline number has change and this is the new helpline number. I am tired of calling then and even locating the service centre of Sony but I am not able to trace anything
Please replace the phone with any other model in its range or please refund the money...

POOR – SERVICE
Sony Fails to solve my Home Theater HDMI Cable Problem.
I purchased a Sony Home Theater from Sony Center Road No.12, MLA Colony, Banjara Hills-34. On dated[protected].
Defect in HDMI Cable, I un plug the HDMI Cable from the Home Theater system to shift it. To my surprise the HDMI Cable came of HDMI Port the port was struck in the Home Theater System. I complaint to the Sony dealer , they asked me to contact Sony Service Center. The technician visited on dated[protected]. I noticed that the cable is a local one. I spoke to the service center manager he asked the technician to bring the wire along with the port to the service center.
In spit of making umpteen calls the manager did not response since two months I brought the notice and the service center manager remains incommunicado. No way to check genuineness of parts, no warranty on parts.
I request Sony Company to look into the redressel of costumer grievances. An early replacement of cable is appreciated.

Job Reservation No. 009101100411120300016
Dated [protected] K. Praveen Reddy [protected]
Model No: HBD-DZ510 C-28, Road No. 09,
Serial No: 6130654 Film Nagar, Jubilee Hills,
Hyderabad,
Andhra Pradesh.

Sony, people are so proud of owning product of SONY. But I am not! Ask me why? Bravia LCD TV, the purchase of which has caused agony and harassment to my family members for last 13 days. Barely 3 months have passed, I had purchased Sony Bravia Model Name: KLV-32CX32D on 18 Oct 11 from Anant Electronics, Itarsi. While in use it went off at 1500h on 11 Jan 12. Till date neither TV has been replaced by so called SONY nor part replaced. You can imagine the capability of this Co. Why should one go for this Brand if it cannot provide after sale services.
E-mail was sent at sonyindia.[protected]@ap.sony.com on 12 Jan and dealer was informed on 11 Jan. Mr Datta, Senior most service provider person was contacted at Indore. He apprised that part is not available in India. It will have to be brought from Singapore. He was politely requested to replace but he didn't agree.He has not picked up my call for last 3 days.
TV is basic necessity of life and SONY INDIA has debarred us from source of entertainment to self & family members for last 13 days and some more days to come. This is just a mental harassment & agony caused by after sales service within warranty period of the so called Sony India.
Therefore, I am approaching you to please help this serving solider and compel the company to pay the compensation for mental harassment and agony and replace the TV at the earliest possible.

Col Sk Singh,
Central Proof Establishment(MOD),
Itarsi.
[protected]

my sony vaio VGN-CS24GH laptop keyboard keys are not working properly...so,please give me suggestions about this problem

Sir,

I have purchase SONY LCD TV from Sri Thilack Furniture, last year 13 Jan 2011,
from 15 DEC 2011, we are facing the display problem, we registered complaint through customer care, Sony people came and told, this display problem will not cover under warranty, so you may service the TV against chargeable base, i debated the TV is under warranty period, why should i pay for this problem, then they are telling that this problem due to damage on the panel, so this service against chargeable only, then i asked that then please show me the external physical damage, then they replayed that. the outer panel is not damaged, but the inside LCD panel damage, so you need to do this against chargeable bases only,

And they are are telling the we are offering only One warranty, if you want more life for your TV, you please don't go for LCD TV buy picture tube TV, if it is the case they should tel before buying the TV??

Here with i am enclosing the photo and email received from the customer care department people,

and also this display problem is not on day, is keeps on developing, starts with line mark, this photo is taken by the Sony people,
past two weeks there is no power, coming Wednesday i can paste the latest photo for your reference.

I bought two batteries of Model no. NH AA B2FN from your shop vide invoice no.026634 dt 08.08.2011 for Rs.440.

I had charged it for initial charging using the Sony charger supplied with Sony Camera PS D32. When I started using with the camera it is not backing up and it only last for five or six shots with flash. it is worsened on subsequent charging and usage. I was compelled to use professional photographer’s service for the function and deepavali. Further I suffered mental agony for buying a reputed product from authorized source.

When I approached you with the complaint for redress on 31.10.2011, your uncaring attitude and rude behavior raises the doubt on the genuineness of the batteries as well on your customer service. I sent one NOTICE dated 02.11.2011 to you and your principal M/s.SONY.

On receipt of that Notice personnel from Sony called me (from 28242576,[protected] twice on 07.11.2011 and told me that someone from your office will call and collect the defective batteries for the process of complaint. But nobody called from your office or there is no follow-up from you and your principals from thereon.

DVD drive not working properly.it is read only DVD,it is not reading cd

Dear sir

I am using Sony Vio Notebook from 3 months when I took the notebook from more problems coming in since I had gone to 8 times on the service center occurs each time a new problem 1 time is not to give Good condition, so please help me

my contect no is :[protected]
[protected]

My Notebook S. No. is :[protected]
Model no. is : VPCEG15EN

Hi,

I'm using Xperia X8 with an Android version of 2.1, When i visited your local service center at Visakhapatnam's I've asked them if there is an upgrade of android version of 2.3 in the marker, they said 2.3 version not yet released in the market. but when i went to get a new handset, I've seen a handset with 2.3 version (Xperia Tm mini pro). I was shocked why i got an answer of no from your people.

Now please let me know whether i can update my Xperia X8 to 2.3 version of android ?

Regards,
Suresh.