SpiceJet Complaints & Reviews

I, Jagjeet Singh register a complaint that amount was debited from my account on 22 july 2014 by doing ticket book online, amount debited was Rs. 4675...from visakhapatnam to jammu problem is that it wanted credit card for payment submit but i had debit card But i submit payment and ticket was not done due to this debit card ... Then after i booked same ticket by internet banking and it was done But the amount that was debited from my account is not refund till today I had also registered complaint against the same on 30 july..my complaint register no. is CR/310236/2014 I have also given my transaction no. of that POS transaction asno. is[protected] Plz dear SIR/MADAM refund my amount... I shall be very thankful to you for this kindness... My mob. no. is [protected] and my E mail ID IS...[protected]@gmail.com

Hi, I boarded the flight SG524 yesterday from Bangalore to Kolkata, The flight was supposed start at 6PM but it was announced earlier that it will be delayed by 15 mins and start at 6.15pm. This happened at 5pm. And then suddently at 5.45 PM it was announced that the flight is further delayed by 90 mins and will start at 7.30 PM. After having said this the flight still didnt leave the airport untill 8.00pm. Which is a total delay of 2 hours and there was absolutely no prior announcement of the same. I had a train to catch at 11.40 pm in Kolkata and I missed the train due to your flights delay. I faced a very tough time here in Kolkata as I had to spend the entire night in the waiting room while it was heavily raining outside. I also am not getting a refund for the tickets as the railway TDR rules have changed and in spite of that I now need to make a break journey to my final destination. I dont think just by giving a 500rs voucher would do anything to recover from the harm that you have done. I dont intend to fly with Spice Jet again and hence the voucher is of no use to me. I want a full refund of the air tickets I booked with you. I hope you can do that at the least for the damage you have done. The amount that I am claiming is much less than the damage you have done. Please reply and give an explanation to the damage you have done. My Email is: rajeshnrathod at gmail dot com Mobile: [protected]

Dear Sir, SpiceJet had announced a discount scheme for bookings and I was booked 5 tickets 3 of adult and 2 of children worth cost Rs. 17720/- with a booking ID is NF[protected] and PNR No.RIT65L. When I was booking online through "Make my trip.com" I choose my destination from Goa to Delhi on 9/11/2014 but suddenly destination was changed and I didn't noticed and I had booked with wrong destination. Now I had asked from make my trip.com they said company will refund my amount or may be they can changed Destination. And when I asked from Spicejet Airline officials they said they will not refund a single penny because as I booked under discount scheme or if I want to change my destination then I have to pay Rs22, 000/- more.After wards I cancel my bookings they just refund me Rs.2050/-.This is not fair please resolve this issue Please refund my maximum hard earned money. Regards, Bikram Singh, Mob: [protected] mail.id : [protected]@gmail.com

When searching the flight fm srinagar to bengalore. I prefer to book in your flight, because flight is non stop upto bengalore, and same i was booked a seat fm srinagar to bengalore and back in the name sk rakshit on 27 sep and 01 nov in flight 443 and 442 respectively. However, after booking the ticket my journey is fm srinagar to amritsar, amritsar to mumbai and mumbai to bengalore is not understood. Why journey route are not available. Req clarify imme.

I would like to file a complaint against Spicejet and looking for compensation from them for all the additional money I had to spend to complete the journey I fully paid them. I booked 4 tickets from Vizag to Singapore on Spicejet website. Vizag to Hyd on Spicejet and Hyd to Singapore on Tigerairway – Spicejet partner for this deal. They issued a confirmed booking and I paid the full price. My wife and 3 small kids travelled on 25th Jul as planned from Vizag to Hyd. However at Hyd when they tried to check-in at Tiger airways they surprised to find that there is no booking for them. At that time ground staff in Hyd did not help resolve this issue and they told us that is between us and Tiger airways. Since we haven’t paid them or there is any booking ref Tiger airways could not honor this booking. Finally the flight on 26th Early hrs left without taking my family. At this time Spicejet did not even help my family arrange a hotel. My wife had to book a hotel by herself. And the only consistent message we got from Spicejet is it “ is your responsibility for the hotel” and responsibility to follow-up with Tiger airways. I called the customer service hot line and after lot of arguments they acknowledged that it is their responsibility to fix the ticket and they will work on once the staff comes to work at 10AM IST. So from 10AM IST I started to follow-up with them. Every time I got the same response. In 30 mins someone from “concerned Dept”(I have no idea what this means) will contact us in less than 30 mins. After more than 10 calls till evening I could not get any better answer or clarity on this situation. In the meanwhile I talked to the supervisor and he advised me to report this to customer relations via e-mail. I did but their turnaround time is 3 days and I need to get my family out of Hyd ASAP. Finally he said he will push the “Concerned Dept” and will get back to us ASAP. Until few hrs before the flight yesterday they did not call us. Finally we got a call from ground staff in HYD saying they will work on ticket refund. At this point I have no idea on how to react. This is so frustrating. My wife and kids are left in Hyd hotel for 24 hrs. I spent several long-distance calls from Singapore following-up with the customer service dept and finally their answer is they will refund the ticket once the journey has started. Finally I had to buy a new ticket for my family on Tiger airways by myself. Paying a lot more than what I have already paid for this journey to Spicejet. I am very disappointed with their lack of accountability and any concern towards passenger safety. I started to believe on the customer service initially but by the time day closed yesterday I realized they are telling bunch of lies and they have no intention to fix this issue. After more than 10 international calls, some of them lasting more than 30 mins – they have no shame or responsibility to make a single call to inform us the status. I understand Spicejet is a low cost airline and every penny counts. But they cannot deny the service we paid for by telling lies. And they cannot advertise that they will compensate for any delays in our case because of them my family got stuck in Hyd for a day during mid-journey. And I had to spend a lot more to get them out of there. None of the people showed any compassion or regret towards this inconvenience – except one supervisor I spoke to. This has also caused deep pain and anxiety to my family. Obviously Spicejet does not care about it. I am very glad that now my family is on their way to Singapore after 24 hours of torture. They cannot understand or compensate all the pain we have gone through. But at a minimum I am expecting full compensation from them for the money I spent on top of what I paid them for the same trip. (Hotel and new air tickets). Ravi +[protected]

Reference : PNR AY6WGN Never book tickets on SpiceJet Airlines. 1) They charge you Rs.1500/- as cancellation fees per ticket per passenger. So you end up loosing all the money. 2) They do not even return the money. The explanation given : Since you cancelled the ticket on our Online website, we keep the money thinking you will use the money for another booking. If you need the money back, you need to call customer service. I cancelled the tickets on 5th July and till date the money has not been refunded back. The total amount was Rs. 22000 + change. They are deducted Rs. 9500/- and they do not even refund the left over amount. 3) How is that when you buy tickets they can charge your card on the Website, but not return your money and hold your money at their will? 4) Try to escalate the matter, the customer service just hangs up on your face, not even giving any explanation. 5) They either hang up the call or keep you on such a long hold that you will get frustrated yourself and never want to call back. WILL NEVER EVER use their services. Such a bad experience and I loose my money and on top of that they frustrate the hell out of you. Thanks & regards Srabasti Nagchoudhury Email : [protected]@gmail.com

Sir,
I, rajat chandran k, have travelled from chennai to guwahati via kolkata today i.E 17/07/2014 by flt no . 321 on seat no. 32 a . Inadvertently, i forgot the boarding pass on the seat itself whereas i require it to reimburse the amount from cda(Controller of defence account ) . Hence may i request you to kindly issue me a duplicate boarding pass duly affixed your rubber stamp to validate my journey.

Hoping urgent and favourable action asap

Yours truly
Rajat chandran k
[protected]@gmail.com
(Mob:[protected])

Sir, SpiceJet had announced a discount scheme for bookings from 15/07/2014 to 17/07/2014 for travel from 16/08/2014 to 30/09/2014. Yesterday, I was booking two adult tickets for a flight from Mumbai to Kochi from the company's site for travel on 27/08/2014...The 8.50 flight from Mumbai showed ticket fare as Rs.2999/-per person and Rs.5998/- for two adults. However as I was booking, on line, suddenly they changed the fare and charged me Rs. 8954/- for two tickets plus convenience fee of Rs.200/-.Total Rs.9154/-. My PNR is S3VQGV. Today morning as I checked the company site I found that tickets were still available for Rs. 2999/- per person for the same flight i.e.the 8.50 flight from Mumbai to Kochi on 27/08/2014. I tried sending my complaint to their customercare Email address([protected]@spicejet.com) but it bounced back.I then tried speaking to their customer care rep who was unable to give me a convincing reply and said would revert back after speaking to higher ups. She is yet to revert back. I request for refund of excess fare charged. Regards Srikumar Pillai ([protected])

Hai I am adity singh, obc bank manager. I booked the urgent ticket from coimbatore to mumbai on 12 july 20014 to report urgently to bhopal region on my transfer with your flite spicejet SG 437 pnr no DENDMB. Now my purpose got completly defeated due to your service irrugularity related to my bag. Since my all official doc is in my bag.
I was told by your people they have sent my bag to chennai instead of mumbai. And will be coming after 9 pm by some flight and now it will be connect to next day by same flight on 14 night around 9 pm at bhopal airport.

I had another flight jetlite s2-4121 from mumai to bhopal same day at 05:15pm. Now i m very disappoint and complaining against your service. Why should I go and pick up my bag from airport myself on bearing my own cost due to your mistake that too next day night after 9 pm all the way long.
How I will go to my office without dress and have 2 bear extra one day in hotel on my cost, pick up my baggage from airport on my cost. Why I should bear all this financial loss because of your silly mistake.


Mob - [protected]
Email aditya.[protected]@gmail.com

Hi, I had a flight on 09/07/2014 at 08:30 AM and my PNR is A839WG in Spicejet and booking date is 01/042014 but the flight got postpone earlier than actual time at 7:45 AM but I did not get any intimation for that. I did not get any mail, didn't get any message or even didn't get any call so I missed my flight. I contacted to Spicejet's customer support and they are telling that they informed by message but I did not get anything. I have a proof that I can get the history from the mobile company. So they are denying to refund the amount. I just want my refund. Thanks, Ankit [protected]

I have booked my tickets on 06.02.14. which schedule as follows.Confirmation Number (PNR): BB5FHK Passenger(s) Information 1. MR GOPALAKRISHNAN C 2. MS INDUMATHI K 3. MS SANYA G (CHILD, FEMALE TRAVEL DATE FLIGHT NO. FROM / TERMINAL TO / TERMINAL DEP TIME ARR TIME AIRLINE THU 26 JUN, 2014 SG 328 KOLKATA / T2 CHENNAI 06:50 AM 09:00 AM SPICEJET THU 26 JUN, 2014 SG 305 CHENNAI COIMBATORE 11:10 AM 12:10 PM SPICEJET MON 07 JUL, 2014 SG 3022 COIMBATORE CHENNAI 07:40 AM 08:50 AM SPICEJET MON 07 JUL, 2014 SG 325 CHENNAI KOLKATA / T2 10:05 AM 12:25 PM SPICEJET Again i have received a change in schedule on 05.06.14 which schedule as follows. TRAVEL DATE FLIGHT NO. FROM / TERMINAL TO / TERMINAL DEP TIME ARR TIME AIRLINE THU 26 JUN, 2014 SG 328 KOLKATA / T2 CHENNAI 06:50 AM 09:00 AM SPICEJET THU 26 JUN, 2014 SG 305 CHENNAI COIMBATORE 11:10 AM 12:10 PM SPICEJET MON 07 JUL, 2014 SG 3022 COIMBATORE CHENNAI 07:40 AM 08:50 AM SPICEJET MON 07 JUL, 2014 SG 325 CHENNAI KOLKATA / T2 10:05 AM 12:25 PM SPICEJET Due to this change in schedule i could not attend my office on 26.06.14 . thereby i have lost 1 day. Again i have received a SMS on 07.07.14 at 4:30 AM just 2 hrs prior to flight departure which schedule as indicated below N 07 JUL, 2014 SG 437 COIMBATORE MUMBAI / T1B 12:20 PM 02:10 PM MON 07 JUL, 2014 SG 804 MUMBAI / T1B KOLKATA / T2 07:45 PM 10:30 PM By that time i have nearly reached Coimbatore airport since i am travelling from OOTY which travelling charges is Rs. 7000 /- There also 1 hour delay while reaching Kolkata with respect to original schedule. Really we have frustrated with spice jet flight schedule and we have reached home around 12:30 AM instead of reaching 12:25 PM. I could not attend my office on 07.07.14, i supposed to attend one important meeting at afternoon. I have lost another day. Now my daughter is not feeling well and could not attend school due to this delay. The intimation supposed to be done bit earlier. So i need a compensation from your end for the frustration and 2 days not attending office. Request you to do the needful Thanks & Regards, GOPALAKRISHNAN.C

I booked 4 round trip tickets from bom-atq which is to be scheduled on 12/07/2014 and out of which i told customer care executive to cancel 1 ticket only for for 1 way and they cancelled both way.customer call centre service is very poor they can't even pick call now.my PNR no is k7v78g.

I want to register a complaint against the spice jet for damaging the bag and recover the cost of my VIP Bag (10 days old) amounting to Rs 6000 which is as per the IATA rules. FLIGHT NO: SG 254 PNR: DC51PX Date:02/07/2014 SG [protected] Travelling from Goa to Delhi. I had a conversation with spice jet team but they are refunding only 800/- but I am not satisfied with this amount I want my whole money of my baggage.

Spice Jet has pathetic service & customer support.. My flight from Amritsar to Pune -- PNR : O4NTNS on 5th May was cancelled due to changes from Spice Jet in their daily iternery. I was told that a refund of 10300 would be made to my account within 10-12 days. Its been 2 and half months and i am yet to receive the refund. Every 10 days i call and there is the same excuse of some technical error and a promise of the refund being under process. This is extremely unprofessional and i feel helpless in this scenario. I have spoken to Mr Deepak Kumar & Akash Bharadwaj from Customer Support but nothing seems to be happening. I demand a quick resolution to the issue. Better customer service is expected

Hi All, This is just to inform you that there has been inhuman behaviour by the SpiceJet staff Johnson Morris and his supervisor Deepanshu Chhutany showed a inhuman behaviour on call, As i just wanted to put the PNR on hold for 24 hours since I was not in a position to make a payment. it was a case of emergency one of my uncle is been diagnosed with Last stage cancer and is hospitalised I was trying to book the air tickets for his son so that he can come to see his father however here Deepanshu Chhuttany denied on my face completely that he can not put the PNR on hold at all sayn that it is against company policy moreover he did not provide the reference number of the call log just kept saing that all the calls are recorded. This is just being stubborn and SPICEJET RESERVATION TEAM IS HAERTLESS TEAM I HAVE EVER SEEN IN MYLIFE they just simply can not understand that it was really critical By doing so they have harressed me and I would never recommend SPICEJET to any of my friends.. Thanks n Regards, Kanika Vyas

Hello, I am writing to complain and request for the full refund of booking confirmation number (PNR):J3K43S. I was there ontime and they didn't let me IN and closed the flight gates 5 minutes earlier to the boarding end time. That was totally unacceptable. Because of that all my connecting flights journey got messed up. Very dis-satisfied. I am here to request the FULL refund for the above mentioned PNR purchase and cancel my return ticket as well, as I am not satisfied with your services. TOTAL DIS-Satisfaction. I sent an email requesting the same to [protected]@spicejet.com, here is the Reference number -CR/302974/2014. Please let me know if you have any questions. Thanks, Jayasri Kongara

I had a flight at 5.25 am to Lucknow from Delhi. I had got a bit late and was not able to reach for check-in 45 minutes prior to departure time. I reached there by 4.50. As soon as we reached the airport, we rushed and asked a supervisor to get us checked-in at the earliest as we were seeing some express check ins happening. The supervisor rushed us to a desk where in the lady took our ID's and our tickets and did not seem to be in any hurry. We were relieved too. She did something on her system. We asked her to check-in our luggage. Then she stood up and went somewhere. After 5 minutes she came and re directed us to some other desk. We were totally confused as to what was happening. There came a very aggressive lady, who I suppose was the head there. She very rudely asked us that no check-in can happen now. We calmly tried to tell her that we have just wasted 10 minutes at 1 of the desk. She was not ready to listen and blahhed something. She had no courtesy to at least listen to their customers. I am not angry because we missed our flight. I am very angry on the way we were treated. I belong to the Hospitality Industry itself and I never expect such behaviour. As far as i can recall, her name was Roseneel. Anyone reading this, please avoid this airline. There are better options available in the same price range. This was the first time I was travelling by Spice Jet, just for a change. I am regular customer for Indigo for all my domestic travel and the staff there has always been very sweet and hospitable.

I booked 4 tickets on 18 june 2014 for a round trip from Chandigarh to Srinagar. PNR number : T4M4MF. Date of return journey was 19 july 2014 but in the ticket it appeared as 19 August 2014. I tried to modify the ticket by clicking on the MODIFY button available on your website. The site asked me for an additional 14000 Rs which i paid through internet banking. But inspite of this, the return journey date was not changed. Then i rang up the help desk and was advised to get my ticket cancelled. On cancellation a hefty amount of Rs 12000 was charged as cancellation charges. This inspite of the fact that i wanted to fly with your airlines only and was willing to get another ticket booked. I am still flying on the said dates by your airlines only. Please refund Rs 12000 which you are charging as cancellation charges. I have not yet received the balance amount also. Manoj Mathur Mobile: [protected]

Hi, I booked a flight on the internet from Srinagar to Jammu in SpiceJet airlines on 20th June 2014 whose departure time was at 12:15 PM. I arrived at their airport check in counter at 11:55 PM only to be refused entry stating reasons that I am late and the doors of the plane have been closed. I requested several times as i had to attend an interview... but to no avail When nothing worked out, i had to ask for the refund... but i was told that i will not be given any refund. I thought i will deal with this later... and as a priority, i had to rush to Jammu. Could you please advise, how can i claim my refund as i have not taken any written endorsement. Regards Touseef Ahmad [protected]

Respected Sir. I am Nitesh Khare from Jabalpur working in Cognizant Tech US Corp booked Spice Jet for journey from Jabalpur to Delhi on 14.6.2014 ( PNR No.V4IL5S MakeMyTrip Booking ID: NF[protected]. This flight(Spicejet SG-2452 ) was schedule to depart at 6:35 PM and arrival at 8:35 PM to Delhi. Considering that Flight will be on time, I booked my air India Flight at 2 AM on 15.6.2014, that was my international flight to Chicago. I missed my Air India flight because spicejet flight departed at 11 PM and reached at 12:45 AM. I reached to Air india counter at 1:15 AM and they said that they will not allow me to board on the flight because I was late. I then re-booked ticket for next day that cost me $940 ( around 56000 INR). It is very disappointed for me because I checked several times with SpiceJet staff at Jabalpur airport and they assured me that I will reach by 11 PM so I can board my connecting flight. This missed communication and delay cost my time as well as money by a day and 56000 INR. By taking into account all the facts mentioned above, I here by request you to compensate the loss of Rs. 56000 to us at the earliest. Thanking you Yours truly Nitesh Khare nitesh.[protected]@gmail.com