SpiceJet Complaints & Reviews

Hi, I had a flight on 09/07/2014 at 08:30 AM and my PNR is A839WG in Spicejet and booking date is 01/042014 but the flight got postpone earlier than actual time at 7:45 AM but I did not get any intimation for that. I did not get any mail, didn't get any message or even didn't get any call so I missed my flight. I contacted to Spicejet's customer support and they are telling that they informed by message but I did not get anything. I have a proof that I can get the history from the mobile company. So they are denying to refund the amount. I just want my refund. Thanks, Ankit [protected]

I have booked my tickets on 06.02.14. which schedule as follows.Confirmation Number (PNR): BB5FHK Passenger(s) Information 1. MR GOPALAKRISHNAN C 2. MS INDUMATHI K 3. MS SANYA G (CHILD, FEMALE TRAVEL DATE FLIGHT NO. FROM / TERMINAL TO / TERMINAL DEP TIME ARR TIME AIRLINE THU 26 JUN, 2014 SG 328 KOLKATA / T2 CHENNAI 06:50 AM 09:00 AM SPICEJET THU 26 JUN, 2014 SG 305 CHENNAI COIMBATORE 11:10 AM 12:10 PM SPICEJET MON 07 JUL, 2014 SG 3022 COIMBATORE CHENNAI 07:40 AM 08:50 AM SPICEJET MON 07 JUL, 2014 SG 325 CHENNAI KOLKATA / T2 10:05 AM 12:25 PM SPICEJET Again i have received a change in schedule on 05.06.14 which schedule as follows. TRAVEL DATE FLIGHT NO. FROM / TERMINAL TO / TERMINAL DEP TIME ARR TIME AIRLINE THU 26 JUN, 2014 SG 328 KOLKATA / T2 CHENNAI 06:50 AM 09:00 AM SPICEJET THU 26 JUN, 2014 SG 305 CHENNAI COIMBATORE 11:10 AM 12:10 PM SPICEJET MON 07 JUL, 2014 SG 3022 COIMBATORE CHENNAI 07:40 AM 08:50 AM SPICEJET MON 07 JUL, 2014 SG 325 CHENNAI KOLKATA / T2 10:05 AM 12:25 PM SPICEJET Due to this change in schedule i could not attend my office on 26.06.14 . thereby i have lost 1 day. Again i have received a SMS on 07.07.14 at 4:30 AM just 2 hrs prior to flight departure which schedule as indicated below N 07 JUL, 2014 SG 437 COIMBATORE MUMBAI / T1B 12:20 PM 02:10 PM MON 07 JUL, 2014 SG 804 MUMBAI / T1B KOLKATA / T2 07:45 PM 10:30 PM By that time i have nearly reached Coimbatore airport since i am travelling from OOTY which travelling charges is Rs. 7000 /- There also 1 hour delay while reaching Kolkata with respect to original schedule. Really we have frustrated with spice jet flight schedule and we have reached home around 12:30 AM instead of reaching 12:25 PM. I could not attend my office on 07.07.14, i supposed to attend one important meeting at afternoon. I have lost another day. Now my daughter is not feeling well and could not attend school due to this delay. The intimation supposed to be done bit earlier. So i need a compensation from your end for the frustration and 2 days not attending office. Request you to do the needful Thanks & Regards, GOPALAKRISHNAN.C

I booked 4 round trip tickets from bom-atq which is to be scheduled on 12/07/2014 and out of which i told customer care executive to cancel 1 ticket only for for 1 way and they cancelled both way.customer call centre service is very poor they can't even pick call now.my PNR no is k7v78g.

I want to register a complaint against the spice jet for damaging the bag and recover the cost of my VIP Bag (10 days old) amounting to Rs 6000 which is as per the IATA rules. FLIGHT NO: SG 254 PNR: DC51PX Date:02/07/2014 SG [protected] Travelling from Goa to Delhi. I had a conversation with spice jet team but they are refunding only 800/- but I am not satisfied with this amount I want my whole money of my baggage.

Spice Jet has pathetic service & customer support.. My flight from Amritsar to Pune -- PNR : O4NTNS on 5th May was cancelled due to changes from Spice Jet in their daily iternery. I was told that a refund of 10300 would be made to my account within 10-12 days. Its been 2 and half months and i am yet to receive the refund. Every 10 days i call and there is the same excuse of some technical error and a promise of the refund being under process. This is extremely unprofessional and i feel helpless in this scenario. I have spoken to Mr Deepak Kumar & Akash Bharadwaj from Customer Support but nothing seems to be happening. I demand a quick resolution to the issue. Better customer service is expected

Hi All, This is just to inform you that there has been inhuman behaviour by the SpiceJet staff Johnson Morris and his supervisor Deepanshu Chhutany showed a inhuman behaviour on call, As i just wanted to put the PNR on hold for 24 hours since I was not in a position to make a payment. it was a case of emergency one of my uncle is been diagnosed with Last stage cancer and is hospitalised I was trying to book the air tickets for his son so that he can come to see his father however here Deepanshu Chhuttany denied on my face completely that he can not put the PNR on hold at all sayn that it is against company policy moreover he did not provide the reference number of the call log just kept saing that all the calls are recorded. This is just being stubborn and SPICEJET RESERVATION TEAM IS HAERTLESS TEAM I HAVE EVER SEEN IN MYLIFE they just simply can not understand that it was really critical By doing so they have harressed me and I would never recommend SPICEJET to any of my friends.. Thanks n Regards, Kanika Vyas

Hello, I am writing to complain and request for the full refund of booking confirmation number (PNR):J3K43S. I was there ontime and they didn't let me IN and closed the flight gates 5 minutes earlier to the boarding end time. That was totally unacceptable. Because of that all my connecting flights journey got messed up. Very dis-satisfied. I am here to request the FULL refund for the above mentioned PNR purchase and cancel my return ticket as well, as I am not satisfied with your services. TOTAL DIS-Satisfaction. I sent an email requesting the same to [protected]@spicejet.com, here is the Reference number -CR/302974/2014. Please let me know if you have any questions. Thanks, Jayasri Kongara

I had a flight at 5.25 am to Lucknow from Delhi. I had got a bit late and was not able to reach for check-in 45 minutes prior to departure time. I reached there by 4.50. As soon as we reached the airport, we rushed and asked a supervisor to get us checked-in at the earliest as we were seeing some express check ins happening. The supervisor rushed us to a desk where in the lady took our ID's and our tickets and did not seem to be in any hurry. We were relieved too. She did something on her system. We asked her to check-in our luggage. Then she stood up and went somewhere. After 5 minutes she came and re directed us to some other desk. We were totally confused as to what was happening. There came a very aggressive lady, who I suppose was the head there. She very rudely asked us that no check-in can happen now. We calmly tried to tell her that we have just wasted 10 minutes at 1 of the desk. She was not ready to listen and blahhed something. She had no courtesy to at least listen to their customers. I am not angry because we missed our flight. I am very angry on the way we were treated. I belong to the Hospitality Industry itself and I never expect such behaviour. As far as i can recall, her name was Roseneel. Anyone reading this, please avoid this airline. There are better options available in the same price range. This was the first time I was travelling by Spice Jet, just for a change. I am regular customer for Indigo for all my domestic travel and the staff there has always been very sweet and hospitable.

I booked 4 tickets on 18 june 2014 for a round trip from Chandigarh to Srinagar. PNR number : T4M4MF. Date of return journey was 19 july 2014 but in the ticket it appeared as 19 August 2014. I tried to modify the ticket by clicking on the MODIFY button available on your website. The site asked me for an additional 14000 Rs which i paid through internet banking. But inspite of this, the return journey date was not changed. Then i rang up the help desk and was advised to get my ticket cancelled. On cancellation a hefty amount of Rs 12000 was charged as cancellation charges. This inspite of the fact that i wanted to fly with your airlines only and was willing to get another ticket booked. I am still flying on the said dates by your airlines only. Please refund Rs 12000 which you are charging as cancellation charges. I have not yet received the balance amount also. Manoj Mathur Mobile: [protected]

Hi, I booked a flight on the internet from Srinagar to Jammu in SpiceJet airlines on 20th June 2014 whose departure time was at 12:15 PM. I arrived at their airport check in counter at 11:55 PM only to be refused entry stating reasons that I am late and the doors of the plane have been closed. I requested several times as i had to attend an interview... but to no avail When nothing worked out, i had to ask for the refund... but i was told that i will not be given any refund. I thought i will deal with this later... and as a priority, i had to rush to Jammu. Could you please advise, how can i claim my refund as i have not taken any written endorsement. Regards Touseef Ahmad [protected]

Respected Sir. I am Nitesh Khare from Jabalpur working in Cognizant Tech US Corp booked Spice Jet for journey from Jabalpur to Delhi on 14.6.2014 ( PNR No.V4IL5S MakeMyTrip Booking ID: NF[protected]. This flight(Spicejet SG-2452 ) was schedule to depart at 6:35 PM and arrival at 8:35 PM to Delhi. Considering that Flight will be on time, I booked my air India Flight at 2 AM on 15.6.2014, that was my international flight to Chicago. I missed my Air India flight because spicejet flight departed at 11 PM and reached at 12:45 AM. I reached to Air india counter at 1:15 AM and they said that they will not allow me to board on the flight because I was late. I then re-booked ticket for next day that cost me $940 ( around 56000 INR). It is very disappointed for me because I checked several times with SpiceJet staff at Jabalpur airport and they assured me that I will reach by 11 PM so I can board my connecting flight. This missed communication and delay cost my time as well as money by a day and 56000 INR. By taking into account all the facts mentioned above, I here by request you to compensate the loss of Rs. 56000 to us at the earliest. Thanking you Yours truly Nitesh Khare nitesh.[protected]@gmail.com

I had booked flight from Dharamshala to Delhi and connecting flight from Delhi to Mumbai on 11 June 2014. However, the flight from Dharamshala to Delhi was not operated due to technical reasons. The passengers were moved to another sector Amritsar to Mumbai for 12 June 2014. I was surprised that this was done without cancelling the old ticket and rebooking on a new sector which otherwise would have resulted for a credit to me on account of fare difference as the Amritsar flight was at a lower cost of approx 12, 000/- whereas for the Dharamshala - Mumbai I had paid a base fare of 16, 799/- per passenger. Apart from this the passengers paid for the travel to Amritsar and accommodation in Amritsar. Sector Dharamshala - Delhi - Mumbai SG 2192/ SG 119 PNR U6E83M Passengers 1 - Anita Narayan Passenger 2 - Sharda Narayan Date of Travel 11 June 2014 A credit should be passed to passengers due to the change made.

We have booked the spicejet flight# SG455 from Goa to Chennai on 16/6/2014 17:50. We have reached the airport on 16:40. At that time we were informed by the airlines officials that the flight got rescheduled and went on 16:45 and the boarding got closed for the flight. We didn't got any info about the change in flight information. Also we were treated cruely by the airlines officials. However they have arranged a alternate flight from Goa - Mumbai and mumbai - Chennai with a travel time of 6 hours. It caused a huge time loss for us. We had our travel plans from Chennai on 16th july which got cancelled because of this delay. The problem we really faced is the way the airlines officials treated us. It looks like they had pre plan to make fool o[censored]s. Flight # : SG455 PNR: R5L6UC Travel Date: 16/6/2014 We need the airlines to compensate for this and to avoid this kind of situations in future.

I had sent an email attaching the horrific pics on May 4th. Till today, I have received no response from the customer service- Their tag line reads----> ""With all our heart" .. what an irony...a pity ! The customer service is totally unprofessional. I want to register a complaint against the spice jet for damaging the bag and recover the cost of my SKYBAG (7 months old) amounting to Rs 6500 which is as per the IATA rules. FLIGHT NO: SG 275 PNR: HYSCNN Date: 03/05/2014 SG [protected] Travelling from Chennai to Mumbai

My flight PNR number is D3TGJS. Passengers name are Navin Chandra Singh, Jayshree Singh and Apoorva Chauhan.Mob.No.:- [protected]. Flight is from Hyderabad to Varanasi(one stop at Delhi) dated 4th July, 2014. This flight has been discontinued by the airline itself. I had telephonic talk with the airline authorities who assured me that the full ticketing amount i.e.Rs.15, 455/- will be refunded to me.However, the actual refunded amount is only Rs. 10, 455/-.I request you to look into the matter and refund me the entire amount at your earliest convinience.

on 02/06/2014 i travelled from delhi to srinagar against pnr AZJJ9L ( flight no SG 865) . on reaching srinagar, i found suitcase lock in broken condition and suitcase damaged in 2 places, i immediately gave written complaint with photographs in spicejet srinagar office. but till date no responce have been given from your side and no complaint no given from your srinagar officers.kindly do needful immediately

Hello, My name is chetan Jain, I travelled from Mumbai to b'lore on 14th may and I received my luggage with broken lock. I complained with spicejet, and I was promised that the luggage will be repaired and returned back in a day or 2. It's been around 4 weeks but I haven't received my luggage. I mailed it to the nodal officer, and there was no reply. I then mailed the appellate officer, and i got a call from spicejet again, I have been told that same company lock is not available and they will return my luggage back without the lock, and they will compensate INR 1000 against the damage. The luggage is a big size hard case AMERICAN TOURISTER make. The luggage will be of no use without the lock. Now the airline is not responding, and they have no other option. my luggage is still with spicejet. Now I know that spicejet will not resolve and return my luggage. i am planning to file a case against spicejet in the consumer court. i hope the problem is resolved soon. Reference number given to me by spicejet : Reference:- CR/297351/2014 Thank You. Chetan Jain +[protected]

Very bad experience yesterday, someone stolen cash from my bag on Ahmedabad international airport, No matter its International airport just lock your bag with key lock and handover to flights staff, don't get impressed by international airport, i was under impression that its international airport so everything is secure, When i complaint about this at ahmedabad airport, first they told we don't have any such complaint facility then they told its not our duty contact flight staff, flight guys told contact airport staff, then airport staff telling contact dubai airport.. No one registering my compliant, dont know what to do. I lost 28k. Very bad experience in india. I will never promote indian tourism's name to any of my friends in UAE. just avoid going to india, its bad place to visit.

Respected Sir. I am Rajagopal.Venkatasubramanian, from Trivandrum working in BSNL. Myself and my frined Manoj Parameswarn who is also working in BSNL booked Spice Jet for journey from Mumbai to Jabalpur on 28.5.2014 ( Invoice NO.NF24082 Booking ID NO. |NF[protected]. Really we enjoyed your service and we reached in time also. On completion of work, we booked ticked on 8.6.2014 ( Invoice No.NF24082 Booking ID No.NF[protected] for our journy to Mumbai. With our experience on 28.5.2014, we booked ticked from Mumbai in INdigo by 1435, with the good faith that there will not be any delay from your part. On the contrary what happened was your flight departure form Jabalpur was rescheduled to 1400hrs and we were forced to cancel our Indigo flight. So there was a fiancial loss of Rs.4118 ( Original 11830 Minus Refund 7712). But really we appreciate your people at Jabalpur Airport, especially one Pawan.They helpled as a lot. Since we have to report to our office on 9th Morning, we were force to take tickets in Air India from Mumbai to Trivandurm via Kochi. For that we paid Rs.33800 (2 tickets)_. Our company will repay to us only Rs. 11830 ( Indigo fare), since we had already intimated them about our booking., So we have to losse another Rs., 21970. So there was a total monetary loss of Rs.26088. In addition we were in full tension, and we struggled a lot in Mumbai Airport since your flight had reahced only by 1550 and our reporting time at Airindia was 1615. By taking into account all the facts mentioned above, I here by request you to compensate the loss of Rs. 26 088 to us at the earliest. Thanking you Yours truly Rajagopal Venkitasubramanian [protected]@gmail.com

PNR No. -- J853WW. Flight 521... 10.35 am.. Bengaluru to Mumbai.. Passengers were two women Mother and Daughter... It was really bad experience travelling by your air ways, At the time of booking we have included snacks and paid for it. Rs.1000/-( 4 snacks 250/- each) it was to and fro ticket... Rudely it was rejected by your flight attendant.. Being a women behaved very rudely and negligence as passengers are beggar in flight. We would like to have reply and action for this...