Standard Chartered Bank Complaints & Reviews

Hello Sir,

I had applied for Take over of home loan from Ing Vysya to SCB - Smart home load in Dec.2009.

I got my sanction letter dt .22nd Dec 2009.

After that nothing happened for a month. I called up the customer service and launched a complaint that though the sanction letter has been received there is no communication that I received either from the Bank nor from the agent who collected all my documents. Though i tried calling up the agents -- "Number switched off", "I am in a meeting, call you later", "I am struck with my personal issue, shall be in Bangalore next week, shall meet you". These are the messages that i have been receiving.

Got fed up and went to the bank straight at Koramangla, after good amount of chasing up, meet a female who tried to call him up and atleast he said on March 10th that my loan application has been rejected.

I was soo furious. To Reject an application it took them 3 months.

Till now I haven't got a letter from the bank saying rejected NOR my processing FEE NOR my documents back.

All the deals of the bank until 31st of March 2010, for 8% has come to a close now and stuck with Ing Vysya again.


I would like to go to consumer court to sue SCB for non intimation of the rejection though the sanction was done in Dec. 22nd 2009.


Could you please advice me on this, if my action would be acknowledged?

Thank you

Kind Regards
Raman
+[protected]

I have used STAN CHART credit card since, 1993 and had a limit of 275,000 Rs. Its only recently that the Bank has entered into fraudulent practice. I paid all the bills without much review and trust BUT when I checked last, a systematic fraud system has been evolved within STANCHART group. And that is as below:
1.If you have multiple accounts, a single bill is raised and when settled in full on primary account, the sums are not distributed inspite requests to do so.
2.When cheque is issued in primary account,the amounts are credited to secondary card holder.

With such actions, the accounts are made irregular and charges are collected in interest form, and while the second account shall have EXCESS funds in CREDIT unaccounted.

Systematically, STANCHART had ripped me few thousands of Rs. When checked and the call centre was unresponsive and RUDE and vindictive. Inspite of written request to distribute funds in correct heads, standard chartered refused this time adjustment to state, that we should write at the back of cheque. respective heads !!

The practices are against the norms of RBI and since I am too busy, I was unable to act further. But all docs. are available to start a legal proceeding and redress at appropriate forum the issues. And RBI norms are not implemented by the Stanchart and RBI should order Audit of Banking practices adopted within Stanchart

I am a first time user of Standard Chartered Bank's services and have a credit card.

I still repent the day on which I decided to give in to the incessant calls made by the tele callers employed by your 'esteemed' bank and took the credit card.

The problems started even before the card arrived. I was made to submit various documents multiple times as every time the customer service used to forget to mention an 'important' document that was a must for the application to be processed.

Further, when the card finally arrived, half of the features mentioned during the sales stage were not a part of the actual offerings. I hope you record the sales calls and you get to hear your executives promise the moon to a customer while selling the card. On being enquired as to why the benefits were not mentioned on the website, the constant alibi was that it is a promotional offer that will be valid for a 'lifetime'.

The harassment does not stop there, while trying to register the card with the bank via phone banking, the executives were trying to make me believe that I do not know how to read a CVV number when the registration was getting failed owing to an incorrect date of birth mentioned in the records. It took 4 genius customer service executives (CCE) to decipher this error. In addition, the supervisor on duty was consistently not available on any of the calls made and CCEs had the audacity to hang up in the middle of the conversation.

It does not stop here. To get the records corrected I was asked to visit a branch or fax the date of birth proof again. I requested the CCE to accept an email copy ( as I believed Stan Chart being a foreign bank appreciates and encourages online transactions) and surprisingly the CCE gave me a wrong email address. After emailing and following up multiple times nothing has happened and the CCE still wants a fax to be sent for the same documents that are wilting in the record books. When finally a fax was sent to [protected] after multiple tries the fax did not go through. A call to the 'diligent' stan chart customer services department informed me that the fax machine was out of order A new no. was given [protected], after sending the fax on this no. and calling again to confirm I was told that the fax was not clear. I have no clue what am I supposed to do now.

Congratulation on hitting the 1 billion revenue mark in India, I am sure with such a pathetic customer service it is not sustainable over the long term.

Going by my past experience I really doubt if this mail would even evoke a reply.

Subject: Transaction details on my credit card account.
Card No: [protected]
Loan A/c: [protected]

Dear Sir,
This is with reference to Call received from Advocate R. K. Bagga ([protected]), Mr. Virendra Singh ([protected]) and Ms. Bhavna Kataria (SCB, Ahmedabad) I am furnishing the following details regarding my transaction with Standard chartered Bank (SCB) during[protected].

1-8-2009 : Received DD of Rs. 52,000 (for selected valued customer with a no interest commitment period of six months on telephone) deposited in CBI, chamanpura vide A/c 13742

Against this the following cheques have been issued

1. 2-9-2005 Rs. 2840=00 (Chq No. 278888 CBI, chamanpura)
2.[protected] Rs. 2900=00 (Chq No. 278893 CBI, Chamanpura)
3.[protected] Rs. 5145=00 (Chq. No. 278899 CBI, Chamanpura)
4.[protected] Rs. 5900=00 (Chq. No. 586148 BOB, Sabarmati)
5.[protected] Rs. 35000=00 (Chq. No. 635136 BOB, Sabarmati)
6.[protected] Rs. 500/= Cash (Last amount paid)

Now the bank is telling that it was not for 6 months but it was for 3 months. So you are liable to pay the interest of late payment which cumulated now to Rs. 49594/= as on today. During this period I had shifted my residence and sad demise of my father so I had no communication with SCB neither I have received any notice as mentioned by Mr. Bagga & Mr. Singh. I have been threatened on phone for payment which has created tremendous mental pressure and chaos in my family. Hence, I request you to kindly guide me in this matter. i am ready to pay due amount if calculated rationally

Thanking you in anticipation,

Yours Sincerely

Dr. Rakesh Rawal
Ahmedabad, Gujarat

Sub:- Credit Card Statement

Mr Hardeep Kheterpal was holding a Credit Card with Standard Chartered Bank, Card No – [protected]. His outstanding payable amount as on 16th June’08 was Rs 58133.84 but there was error in the statement . It was confirmed by your esteemed Bank to Mr Kheterpal that he need to pay an amount of Rs 55208 for Full & Final settlement of the mentioned Credit Card account and he deposited the amount and was assured by your Bank that would not be any pending dues against his Account.
After full and final settlement of the credit card account, kindly clarify why statement is showing outstanding due amount of Rs 5547.12.

Requesting you to look into this matter on priority or else the issue would be raised in consumer forum.

I have a SCB Prepaid card, I requested 3 times to bank for web access pin first they have sent a blank envelop, second time they have mailed me the pin, but that pin is still not working. Right now I am in USA, I talked to the customer care many times but they always put me on hold and 2-3 minute later they disconnect the call. It is not possible for me to call them again and again. Really the service of this bank is bad. One more thing they have mentioned that their prepaid card will work for online purchasing because it is e - com enabled, but this is also not functioning, talking to the customer care regarding this matter they say that if your card would be of VISA logo than it will work for online transaction, i think they have little confusion or they don't know that SCB's prepaid card are only Master Card. Such a horrible bank and customer care.

This in regard to fraudulent transaction on my Standard chartered credit card at different shops at Ahmedabad. I went to Iskon Mall at SG Highway on 21stFeb night 9:30PM and did my last payment with that credi card at Lilliput. That was my last shopping by that Card then I roam around the mall with my Family till 10:30 at that Mall only and came back Home. Next day on 22nd Feb at 2:46PM I got call from SC Bank to check for verification of a high transaction of 15800/-, that time I got to know that my Card has been stolen and is misused by a fraud. In the mean time The fraud used the card at various shops and did a shopping of around 37000/-. Three times he did shopping of more than 5,000 Rs but I didnt receive a SMS from the Bank so that I immediately act upon and blocked the Card. I received all Three SMS next day. I blocked the call with help of CC of SC bank and londged a FIR at Satellite Police station.
WIth SC Banl local Investigation team I visited some of the shops where shopping was done. They verified that some other persons came with the card and did shopping. Even in none of the swap payment slip my signatures are matching and at all 7 shops the fraud did shopping very easily. The merchants were only interested in selling products.
One positive thing I found that the last merchant where fraud did a shopping of 15800/- noted the auto ricshaw number by which he transported the purchased home theatre. I went to the owner of Auto rickshaw and tolld him the entire story. He was very helpful ( more than investigation team of Standard chatered Bank, whom are more intersested in saying that you are the payable and nothing else). With Autorichshaw wala I went to the place where fraud was living was that area is quite dangerous and crminal kind of people live there. I told to Bank that from a normal people you take action and do harrasment calls and send recovery agents so why not to this fraud. They said no and saying that only customer is responsible for this.
I strongly feel all authorities in consumer affairs should make it mandatory for credit card companies & merchant establishments to install card terminals that require numerical pin/fingerprint etc. to authorise purchase transactions, & make this secure system mandatory. Why should only ATMs ask for pins. The credit card business is going through a boom in India in the last 5-8 years, which is still a state of infancy. There are stupid credit card rules & insecure methods o[censored]sing it. Ultimately the card holder becomes a fool, who is forced to shell out his hard earned money towards fraud transactions.

I insist that the fraud transactions & late fee charged be reversed.

A week back a person called me phone talking in Marathi told me that I am not paying the charges shown in the statement. The fact is I have not obtained any Credit Card from Standard Chartered. I do not have Standard Chartered Credit card with me as such do not know the card number. He threathened me that my name will be informed to CIBIL as defaulter. He assured me to send duplicte copy of latest card statement and advised me to talk to customer care telephone No. 66014444. I tried on this no. but i was asked to give my card no. As I do not know the credit card, I am left helpless. If the bank has issued any credit card in my name they should cancel it immediately. I do not want to deal with them.

I used to hold the following cards (as per SCB [protected] & [protected]) of Standard Chartered Bank. The cards were issued to me in the year 2002 or 2003 as far my knowledge goes when I used to stay in bangalore. In september '2003 I shifted to Delhi. In March '2004 I again shifted to Jamshedpur. Before coming to Jamshedpur I cleared all my dues upto March '2004 and returned the card after cutting it into 4 pieces to the Canaught Place Branch in Delhi.
After about 5 years I received a call from some representative of SCB, as I was informed, on 13th October 2008. I was informed that I have dues of about Rs. 33000 on my two above cards. (the card nos were given to me at that time). After abotu 3 years and seeing no response from the SCB I scrapped all my SCB records so had to believe that the above two card were Issued to me. I also had no option to verify the same at Jamshedpur about the details of the above cards.
Again I was given a call on 13th Nov '08 with an offer to pay Rs. 3080 against my dues to close the account. I requested to know how these liability built up on me when I had cleared all my dues before returning the card. But I could not be provided with any details about the same.
I apprehend that the SCB would have levied the up-front annual fee in the month of Apr '04 and due to non payment of the same the interest and late fine would have been imposed since then.
Recently I came to know that my name appears as credit defaulter in the CIBIL and I am not issued any card or any loan.
I have written many times about this to the bank but no response has yet been received except a call in the month of Dec '09 saying that I will have to pay Rs.25k to close my accounts.
I am now looking for help. Please guide me on the issue.

Regard,
Manish Kumar Srivastava

To whoever it may concern,

I received two letters dated 7th jan 2010[Ref No.: BVN0319HKT] and 19th Jan 2010[Ref No. CAG0310VRT] from Standard Chartered Bank. It states the rejection of my application for credit card siting the following reason:

- Does not meet bank policy norms

Would request an explanation on the relevant bank policy norms that have not been met!

While you may explain...

Hi,

Three years back i was having a standard chartered credit card with some balance. I have paid the balance on the last day and asked them to close it immediately. But to a surprise i have got a statement after one month with late payment charges Rs 600 and still card was not closed. I wrote a mail to them clearly that i wouldn’t pay the late payment charges as i have paid everything on the last day.

But they did not even respond anything. Since i was in US that time i couldn’t call them so i wrote them a email, which i hold a proof. Later after an year i got a statement which was showing Rs 3000 as balance (Late payment charge on late payment charge). I had again wrote an email that i cannot pay that.

After coming back to India, recently i had applied for a Car loan in ICICI. They came back and said that in credit report on my name there was a balance of Rs6000 reported by Standard charted to RBI.

I have problems now when i apply for a credit card or take a loan and it is causing lot of pain for me. How to remove this from my credit report. It is causing pain for me even though i have cleared all my dues.

Please help.

Regards,
Muthu

Dear Sir/Madam

I have had a savings account with SC Bank for the last fourteen years. In fact, Stanchart inherited my account with the amalgamation of The Grindlays with it.

In the last few weeks there have been deductions from my account which on inquiry turned-out to be penalties for maintaining a below prescribed balance in my account.

For God's sake I am a customer, not a student studying in this institution who is liable to a dressing down in case of a misdemeanour!

And to add insult to injury I was never ever told/informed that it had suddenly become incumbent for all hapless customers of the bank to maintain an enhanced minimum balance or else...............

However, as a result of this entirely arbitrary action about INR[protected] have been deducted from my account without an as much as by your leave!

May I therefore, request through this that whoever is empowered to take kind decisions to ameliorate the sufferings of the customers of this esteemed institution to please look into my complaint.

I write with hope and the fond expectation that my money shall be duly refunded.

Thank You.

Sincerely

Shariq Jamal

Dear Sir / Madam,

I was holding Standard Chartered Credit card in the past[protected]/04). Over couple of transactions i stopped paying the monthly payment due to the disturbance in monthly interest levied on my transactions and bank did'nt provide proper justification for the same. I was in receipt of continuous calls from the bank for payment and it happened to settle the amount after detailed discussion with the company representative.

I remember that I was supposed to pay close to Rs. 16,000 for which i settled to Rs. 8000 ( approximate) and closed the account in the year 2003 / 04.

On 22nd February 10, I'm in receipt of Legal notice from Aadarsh Law Firm, Delhi stating that i need to pay the balance of amount Rs. 1,77,699 /-.The legal notice does not support any justification why i should pay such a huge amount. ( legal notice enclosed for your kind reference)

For the last six years, i haven't received any call neither any one contacted me in person to pay the remaining amount ( if bank thinks i haven't made the full settlement).

I need my statement when i paid the final settlement and amount balance as on that date.

I need guidance and support.

regards,

Rama krishna .G.L
[protected]

I had used my credit card for Rs. 9000 in early 2009. I failed to make monthly payments for the first few months. Then collection agents started coming over to my place and taking 500 / 700 / 900 rupees per month. Since the past one year, i have paid around Rs. 5000 to these collection agents, but now they say my total payment due along with interest and late fees is around Rs. 20000+. I would like to settle for a negligible amount immediately.

MY ODACCOUNT [protected] WITH STANDARD CHARTERED BANK
OUTSTANDING ASON 27.02.2009 RS44585.24
OUTSTANDING ASON31.03.2009 RS 45712.00
FOLLOWING PAYMENTS NOT ACCOUNTED
DD 301528/26.2.09 4000.00
DD 301529/27.2.09 3000.00
CASH/27.02.09 5000.00
DD3016425/24.03.09 1000.00
DD 85128/26.3.09 18000.00
TOTAL 31000.00
DDs from CANARA BANK RAMNAD ROAD MADURAI payable at Canara Bank
Chennai delivered at Std Chartd Bank,RajarajeswariBldg,Mylapore Chennai
M J P DEVADOSS

I am holding a Manhattan credit card for few months.
The quality of service can be best described as 3rd class. They for no reason block the card. Then they cant explain why this happened and then they send another replacement card .
The happened once in jan 2010 for me . I asked for an explanation for which they didnt have any. I started using the new card they sent and again it got blocked in the 3rd week of feb .
I have no dues absolutely and have always paid my money on time . They dont have any reason to block my card. Everybody beware of this bank and card.
imagine you doing some purchase and trying to use this card and then you see it blocked. You wud be lucky i[censored] have another card or cash in hand !!!
The worst part in all this is that they dont send any communication on doing all this !!! Shocked to see this attitude with this bank!!!

Dear Sir,

I Nitesh Agarwal want to bring in kind notice that my Mobile No [protected] is register under Do Not Disturb list, From last 2 month daily I am getting call from Standard Charted Bank for Taking credit card, Firstly for many of the time I have informed them politely that my no. is in DNC list and please hence forth not to call me, But the incident keep on happening and they call now and than and disturb me.

I am really Bugged up with Standard charted bank.
On 20 Feb at 5.00 Pm I have received 7 call from[protected], at 5.15 Pm.[protected] at 5.49 Pm .[protected]. I have been harassed by this tele caller.

I here by plea to the committee to take action against such Bank who doesn’t even bother to understand the customer and don’t care for Customer Privacy.

My Details Mentioned Below
Name: Nitesh Agarwal
Contact No: [protected]
City of Residence : Pune

Hi,

I am V.Ramakrishnan and I had a credit card from Standard Chartered bank till Sep 2007.I have severed the renewal of the credit card as on Sep 2007 with no dues.

The bank has been calling me during August/September in 2009 asking me pay 11384//- towards due on the credit card and also sent me a letter from their legal officer.

To cross verify, i has asked for the duplicate statements which has specific information about my non-renewal.

I had sent them an email asking for confirmation on this and they had replyed that they have reversed my dues and confirmed no-dues. Also, my provident fund amount which was due from the govt. was also debited to my account because of non-payment.

But my name has been added to the defaulters list because of which i am unable to get loans.

Please advice to delete my name in the list and also take legal action for compensation.

Regards
V,Ramakrishnan

TO,
THE MANAGER
CREDIT CARD DEPT.

SUB: CANCELLATION OF CREDIT CARD.
OR
REVERSAL OF ANNUL FEE.

RESPECTED SIR,
I am having credit card of your bank visa-gold:[protected] i request to cancel the annul...

History of the problem:

Till last year 2009, I had the Executive SD card with me. By last December, 2009 there is a call came from Bangalore Standard chartered division and they told me that for few selected customers they are offering Card upgrade from Executive to Platinum grade. While giving this information the person didn’t give me the information about the charge what I have to pay if the card is upgraded to Platinum and I am unknown about the information. The upgraded card reached me on January 2010 and after received the card with in the next 10 days, I have received a SMS to my mobile number says that I have to pay an amount of Rs.275.75/- on or before 11-02.2010. Immediately I made a call to the customer care and made a complaint regarding this and I said this information is not known to me at the earlier and I said that I am ready to decline my card from the Standard chartered bank. But the customer care executive asked to me to wait that she will make a complaint and I will get call regarding this issue within two days of time. But I got a call after 5 days of time from Bangalore customer care and the executive gave me information that the amount was withdrawn back and I no need to pay and she told that I will again get the confirmation call within the next 24 hours.

But I didn’t get the call from customer care, so I made call to SD customer care on[protected] and the executive replied me that I no need to pay the amount Rs.275.75/- but for that reduction I have to make purchase of minimum Rs.250/- before the billing date that is before end of[protected]. Again I confirmed from the same executive and believed on the words of the executive I made purchase of Rs.250/- petrol by[protected] night around 11.30Pm.

Today(11-02.2010) I made call to SD customer care to get the information, but I got reply that I have to pay the entire amount that Rs.275.75 + Rs.250 of petrol purchase and there is no reduction what have been promised to me.

As a customer I am really frustrated that the people cheated me by upgrading my card and again they cheated me by making me to purchase of 250/- from the account.

Finally I took the decision to close my account and I am placed this complaint directly to card services of standard chartered bank.

Among in my past experience I never had this type of cheating and I never thought that such a great bank will do on me and that too Standard Chartered bank.

On my honest opinion that I had believes and had confidence that Standard Chartered is a Good and well mannered bank in India and spoke to my people lots of time, but today I lost the hope and believes.

I am not only lost my money also I lost my valuable time, energy which I have spend with SD.

I am requesting you to accept my complaint.