Tata Sky Complaints & Reviews

On 26th september 2017, i have upgraded my existing sd setup box to hd setup box and also i have added second tv to my account.

I have paid rs 2000/- to your technician and rs 800/- is recharged in my account and your techician is supposed to give me the invoice for rs 1200/- for adding new hd setup box. I have been following up for the same since 26th september 2017 and so far i havent been received any invoice. If you cant provide the invoice, kindly take your hd setup box and refund my rs1200/- which i have paid to new hd setup box for my second television

Secondly, i was on super saver pack and the monthly charges were rs 275/- per month. Without informing me or intimating me or communicating with me the charged have been enhanced to rs 445/- per month.

Before recharging, from 26th september 2017 to 29th september 2017, i spoke to your customer support representatives with regards to the super saver pack, and they has confirmed that i am still on super saver pack and my charges will be rs 275/- per month. Based on their confirmation, on 30th september 2017, i have recharged rs300/-. To my surprise i got message that i have to recharge again on 19th october 2017.
I would like to inform you since then i have been calling your customer support team and your senior team and talking to them for almsot hours each day and till date they havent done the needful

If i am not on super saver pack for rs275/- per month, i would like to inform you to take your setup boxes for both the televisions adn refund my money at the earliest.

Everyday i have been following with your customer support team, precisely with naresh, prashanth and abhishek. They talk to me for hours and finally they tell me to give some time and they will get back. Everyday same thing is happening and till date my complaint is not resolved.

At one point of time, your customer support team even closed the complaint with resolving stating that i havent answered the phone. They called me twice and i was in meeting and i called back on the same number after 20 minutes and i couldnt reach them. They cant close the complaint without resolving it.

I will be thankful to you if you can please do the needful

As per advise from tata sky they have suggest for recharge of rs 710 for which they have inform bonus of Rs 190 will be given by Tata sky. I have recharge the same amount but not bonus has not been provided by Tat SKY...

Dear Sir/Madam,
Good evening. Iam Bathala Ravi Tata ID:[protected], will you change my mobile Number.

Previous # - [protected]
Present # - [protected]. Please do so for better communication.

Thank you.
Ravi

I was making tata sky recharge online bill payment. I was asked to choose mode of payment. I choosed upi instead of debit card. When i clicked upi it asked me my vpa which is virtual payment address. After i typed my vpa it asked me to login my upi app. When i logged into upi app i found one notification requesting 164 rs which was my bill amount. It was indiaideas @icici, transaction no is[protected] dated 19 october 2017. When i transferred 164 rs, amount was deducted from my account, but i didn't get any messages from tata sky and my bill payment and recharge is not done. Sbi officially said that it was credited to that account on the same day. But tata sky said it is not yet done and will be revert to your account.. But iam not yet received the money (Or revert) till now..

With due regard I state that my old rmn ([protected])is lost two years ago but I transferred this no into new sim card but it not re-register so I want to re-register my rmn as [protected] to contact the company

I logged a complaint for dish signal. Tata sky technician came and said he can't resolve it and went. But company deducted rs 200 from my accout. Again i logged a complaint but still not resolved. The customer care said it is our policy.
Is the policy binding on customer if he has not accepted it. Is want my rs 200 back or rectify the problem
Regards
Sanket. Sharma
[protected]

I am unable to view many channels on my t. V as the message appears"your tatasky is unable to receive signals", although i am using dhamaal pack, which is too expensive for me, still unable to view channels. I have tried to contact customer care, but they failed to resolve my query. You are requested to either resolve the issue or i will discontinue your service.

Ref wo#10nik661. Registerd on oct19, complaint attended on 20th, but technician broke lmb camera cover, which was requested to be replaced. But tech said very arrogantly that no need.in fact he himself dined "ok" on the work order. We managed to write on wo that we are dissatisfied and would like replacement for the broken piece. Even a sms was sent for dissatisfied service thru missed call on [protected]. Then we were assured that another tech will replace the part without extra charge but no response. Complaints were made again on 21, 22nd. Again we were assured that another tech will replace. Again complaint registered with senior executive on 27, wo#10tjd38v. And we're assured that tech will come. Same earlier tech named shiva, called from [protected], saying we will have to pay. But still no one turned up to replace the part.in spite of paying for the dissatisfied services, this is not expected from reputed co like tata sky, hopefully our problem will be resolved keeping in mind sincere work ethics.

In the month of 28th aug i had a problem with the box so i called tata sky who send an electrician to my house who replaced my box and gave me a one year warranty and charged me rs 700 for the box.
After a few days the box stopped working again and once again i contacted tata sky who again sent an electrician and and once again replaced the box. After a few days the box stopped working again so once again i contacted tata sky who replaced it. Every time the box was replaced it worked only for a few days and i had to contact them to replace the box this happened about 7times. Finally i got fed up and asked for them to cancel the box and give my money back now they are harassing me to give my money back

Dear, sir my subscriber identification number is [protected]. I am a tatasky tv customer from so long. I know tatasky is the best service provider in the india.

I am submitting the following few lines for your kind consideration please,
I have lost my registered mobile number and e-mail id.
I want to change my registered mobile number and e-mail id
My new registered mobile number and e-mail id is [protected] and [protected]@gmail.com
Please change my rmn and e-mail id.

Hi team

My name is hussain anb rm is [protected]
Whenever i am trying to login - it is showing different user names and every refresh of website user name keep on changing. Please refer attached images for your reference.

Tomorrow 28th october is recharge date and i am not sure whether to recharge or not as its not showing my name at all to recharge.

Please do the needful asap.

Thank you
Hussain

The cable channels are not coming. As soon as we are connecting set top box, it is showing that due to weather or some other problem set top box is not working. It is already 3days, still it is showing same problem.
Weather is all clear.
Please look into it.

Customer id : [protected]

Every second month my settop box started probleming and tatasky representative come and change our set top box and charge rs400 for set top box with warranty of 1 month.
Its october and again it stopped working and it got changed in july and then again in august.
Whats happening??
Is tatasky fooling us at the name of change of set top box by providing faulty set top box every time.
My subscriber id is [protected]

My tatasky subscriber Id is [protected]
I did an annual recharge of Rs 10500/- for 1 normal connection and 1 multitv on[protected] through bharat QR which is newely introduced by tatasky.
The recharge was successful and was debited from my account that very moment but did not get credit to my tatasky id.
I called tatasky immediately on that day itself at 7.30 pm in evening..the representative gave me a reply stating that there is a technical glitch so i will have to wait for 3days in which i will get a callback and my recharge will be done. I did not receive a callback.. so i called them on 16th september..when they register mu complain and advice me to make a chargeback with my bank..i did as requested and on 19th september i got a reply from my bank that the transaction is successful and hence the chargeback request cannot be processed. So i called tatasky again and yet again they take my complaint and give me another number and promise a callback in 3 days. I receive a callback and again the executive gives me the same very solution station you ask for a callback from bank and on giving him my banks reply the executive becomes rude and responds that there is no other solution. I ask for senior executive and the call is transferred and they give me another complaint number stating that it will be high priority and hence solved within a day. I receive a callback and they again ask for transaction details for the 3rd time and tell me i will get a callback. Again i get a call on 25th sept and they tell me to get a proof from the bank that the transaction is successful. The bank tells me that the transaction is successful and the statement is the biggest proof which i have already submitted. As i call Tatasky again..they again give me a complain number and ask for 3 days yet again. Bank tells me to get tataskys bank statement as a proof so that they can confirm the transaction from the other end too. Since then i am getting only dates and numbers..i have almost 15 different complain numbers from senior as well as executives..till today i havent yet received my amount..neither in bank nor in my tatasky account..i had to forcibly do a one month recharge to keep the tv running.
Never ever recommending tatasky again to anyone for sure but this issue has been harassing and disturbing.
Kindly help me asap.

M/s tata sky date:19/10/2017
Ca s l dhakker & smt gyanwati dhakar, (Advocate) user no.10jczgdc tata sky id no. [protected]
Complaint
I am feeling guilty to join you, because of defective service in faulty manner which i think you will also understand the working of your representative:
1. That a request was made for a new connection of tata sky vide our telephone no. [protected]/[protected] to replace the connection of bsnl. We have two connection in the my flat (Apartment) : a. Bsnl b. Cable connection.
2. That you have send to mr. Ashok as representative of tata sky on 10/10/2017. For new connection.
3. That mr. Ashok clarified that the charges for the year shall be rs. 4400/- for connection, wire, and all equipments, set-up box cost rs. 2000/-and yearly exhibition charges for all the channels. The cost of set-up bob is refundable on termination that we agreed for the connection and paid a cheque for rs. 4400/- immediately
4. That he provided the connection of the tata-sky by disconnecting the cable connection of the other cable operator without his permission. While we checked in the morning the cable connection was not available. Hence we have filed a complaint to the cable connection operators, who clarified the fault of mr. Ashok (Tata sky). As such the same is chargeable. Hence the same was deposited and we requested not to file complaint against tata sky. Anyhow the matter was resolve.
5. That we have reported to mr. Ashok who clarify that wrongly the same was done and could not intimate you for this default.. Any how he visited the site and completed the work. He has clarified that the charges are to be paid for the connection which is not chargeable.
6. That we could not understand how this was happened that you have billed for rs. 237/- as cost of cable on 15/10/2017 and further bill for rs. 548/- as service charges on 16.10.2017 without our fault.
7. That we came to know that this connection was wrongly issued because:
A. This connection was issued by some jinendra d. T.. H. Seervice through mr. Ashok. As he is supposed of your dealer.in that case how he was entered in between. We have 1st contacted to tata sky to installed connection. It is simple cheating with a customer. Hence intimate so we have to take action in the matter.
B. Whether this work is covered under defective services category?
C. Whether amount received by mr. Ashok on mis - leading statement shown as employer of tata sky or jinendra d. T.. H. Seervice who is not having any relation with the tata sky. Please clarify the position.
D. We have to proceed for this matter against jinendra d. T.. H. Seervices?
You are therefore requested to inform the responsibility to overcome this problem.
Hope you shall take immediately the action and intimate this consumer for such defalcation. By mr. Ashok.
Thanking you.

Dear sir I check on your Tata sky website for 299 pack there is much music and entertainment channel.so I recharge with 299 but I didn't get those channel whom I saw there.so please call me and clearify me about my doubt.thanks my subscription ID is [protected]

I have made a payment of 350 to [protected]@icici for Tata sky recharge. It is not reflected in my Tata sky account. Please take off this option of recharge in Tata sky if it doesn't work. Amount had been debited from my ICICI account.

Been is the message from ICICI Bank

Dear Customer, acct XX0XXX has been debited for Rs.350.00 on 22-Oct-17 towards linked [protected]@icici. UPI Ref no[protected]

Please help resolve the issue

It is a common problem in my whole residential society. We are getting bad signals from tata sky common dish and facing issue since last 10 month. We made complaint but they make temporary arrangement but after day or two same issue occurs.
Now tata sky delete our complain from their portal from backend and doesn't take any action. There is some reference of complain s : 10qvbhv4, 10o1mffs, 10qvbhv4, z67vmly, which i lodge in last 1 month.

I have made complaint with trai and send an email to pmo as well.

I wish to take my money back of my tata sky setup box and the amount which i paid in last 10 months and again they should be penalties to give me mental harassment and kill my time.

Tata sky subscription id: [protected]
Tel : [protected]
Name : vivek agarwal

R/sir,

I recharged of amount rs 829/- on 24.09.2017 tata sky id [protected] online by smart pay. Amount of rs 829/- is debited my account on 25.09.2017., but it is still pending for recharge. I went many times to hdfc bank for find out the position of recharge. Why it is pending. They told me that your transaction is successfull. Your transaction id is of amount rs 829 is spay [protected] tataskydth tltp 5472 on 25.09.2017. My mobile no is [protected] more than one months has gone. But my problems is still pending. Kindly recharge the amount of rs 829/- at the earliest.

Narinder kumar lakhina
Tata sky id [protected]
Mobile no [protected]
Email id [protected]@yahoo.com, [protected]@gmail.com

I connect tata sky plan 199 is my home near 24 or 25 june, 2017 & ten new recharge date is shown in 24 th july, 2017, after next month the recharge date is shown in 25 th august, after recharge date is shown in 25 th september, and after recharge the next date shown in 23 october, and then 23 october recharged and shown in next date in 22 november
Kindly verified the date is showting