Tata Sky Complaints & Reviews

i have opted for upgradation of tatasky set up top box from normal to TATASKY HD Box under festive offer scheme. On 22.10.2014, Rs.1500/- deducted from my tatasky balance.

TATASKY representative has installed HD box on 22.10.2014, after installation he checked some of the channels were not coming properly especially channel no. 752, 755, 747 . TATASKY Representative told that your existing antenna is not suitable for HD box and it is to be changed. Also confirmed that he will change it within 02 days that to free of cost. Till today, neither new dish was installed nor informed the reason for delay in installation of antenna.

Very recently i have lodged an online complaint " i am unable to view some of the channel". Immediately, TATASKY representative came to home and attended and told it will not come as the antenna was not changed.

i have discussed this issue with local tatasky customer care regarding replacement of antenna. they are not ready to replace the antenna and were asking for additional money for that for no mistake of mine. The reason they were citing is that the fellow technisian who has replaced the HD box has left our company and we are not aware of his commitments as he left the organization.

i took tatasky connection from TATA Group not from any individual or an employee of tatasky.

Now request you to kindly look into the issue and help us in installation of antenna.

Dear Team, I am trying to reach n[protected], [protected], [protected], [protected] we r not getting what we required and I log on to tatasky.com registered service request but after two days it was showing not lodged any request. very poor service i did n't see in TATA Group this type. from 01st Jan'15 onwards we r not getting services Regards Murali

Customer ID: [protected]. Recharged with Rs. 1810/- today for existing pack of "Supreme Sports Kids Pack", valid for a period of six months. I have not opted for any additional packs and/or HD channels, but HD channels are coming for view. Mistake to be rectified and no charges should be levied for this. Please confirm compliance A Veerabhadra Rao

Hello Jasmeet singh, welcome to Tata Sky Chat Support. Thank you for reaching out to us. At this moment you are in queue.Your current queue length is 2 and you will be attended to as soon as the next agent is available. But in the interim, kindly key in what we could help you with in brief (1000 characters) and stay online. Thank you for your patience. Jasmeet singh : hi You are still in the queue. An agent shall respond to you as soon as he/she is available Jasmeet singh, your current queue length is 1. Jasmeet singh you are now chatting with Supriya Popatrao Jadhav and your chat reference ID is 1921525. Supriya Popatrao Jadhav: Good Afternoon, how may I assist you. Supriya Popatrao Jadhav: May I know your query. Jasmeet singh : i want to unscribe hbo channel pack. Jasmeet singh : unsubscribe* Supriya Popatrao Jadhav: Mrs. Singh, surely I will assist you with the same. Supriya Popatrao Jadhav: May I know reason for the same. Jasmeet singh : I chatted with one of you last month regarding this issue and as per my chat discusion that time, they promised me that from the next month onwards, they will unsubsribe it but this time too i paid for these channels named"hbo defined, hbo hits Supriya Popatrao Jadhav: Okay. Jasmeet singh : no reason, , , it is costly, , so want to deactivate Supriya Popatrao Jadhav: Shall I go ahead and drop same Packages from your account. Supriya Popatrao Jadhav: Kindly keep your set top box ON mode. Jasmeet singh : actually now m not at my home Jasmeet singh : so could you please tell me any other alternative? Supriya Popatrao Jadhav: Okay. Supriya Popatrao Jadhav: As per your request I have done changes in your account. Supriya Popatrao Jadhav: I have dropping same Packages from your account. Supriya Popatrao Jadhav: Is there anything else I can assist you with. Supriya Popatrao Jadhav: As per our updated records your account balance is Rs. 609.60 due date is on 09/02/2015 and monthly charges is Rs. 585.90. Jasmeet singh : only hbo defined and hbo hits i want the deactivation, , no any other channel, , , but like i said i have paid for these channels so what wil be the deadline to deactivate it? Supriya Popatrao Jadhav: Save the number [protected] to give a missed call at any time and get monthly charges, account Balance, Due date and package information on your mobile, free of cost. Supriya Popatrao Jadhav: Only same channels I have drop from your account. Supriya Popatrao Jadhav: Is there anything else apart from this, that I can assist you with. Supriya Popatrao Jadhav: I would like to inform you that as there are delay in response the chat session may get discontinued. Jasmeet singh : ok Supriya Popatrao Jadhav: Is there anything else apart from this, that I can assist you with. Jasmeet singh : so now i will not be able to see these channels Supriya Popatrao Jadhav: Yes. Jasmeet singh : but like i said i paid for it Jasmeet singh : y u disconnect it wiithout understanding my query first, , as i paid for it 99INR i guess! Supriya Popatrao Jadhav: We have another great option of view / modify package sections in Web Selfcare, where you can view/Modify package on your own, basis your preference.All you need to do is just log into www.mytatasky.com and browse through view/modify package. Supriya Popatrao Jadhav: Okay. Jasmeet singh : yes, tht i know Supriya Popatrao Jadhav: As per your request I have dropping same Packages from your account. Jasmeet singh : but the system is cant allowed me to do that for the hbo channeld Jasmeet singh : could you pleasse add these channels and tell me the deadline then i will ocntact you and then you can deactivate it Supriya Popatrao Jadhav: I sincerely apologize for the inconvenience. Supriya Popatrao Jadhav: Okay. Supriya Popatrao Jadhav: I would like to inform you that for Combo Package monthly subscription charges will cost you Rs. 99.00. Supriya Popatrao Jadhav: Shall I go ahead and add the same Package in your account. Supriya Popatrao Jadhav: Are you there on line chatting with me. Jasmeet singh : kindly tell me the procedure to again add on these packs without paying for it. Jasmeet singh : as i already paid for it Jasmeet singh : its ur mistake, , kindle re-read my chat session Supriya Popatrao Jadhav: I regret for the same Package is chargeable in your account. Supriya Popatrao Jadhav: But for the same package on daily basis charges is deducted from your account. Jasmeet singh : but why i should pay again as i did it when i recharged it 4 days back Jasmeet singh : just tell me Jasmeet singh : if you add hbo channels again, , i have to pay it again or not? Supriya Popatrao Jadhav: Your offered package is already end. Jasmeet singh : when? Jasmeet singh : till yesterday i was able to see that channels Jasmeet singh : and i activated it in november mid Supriya Popatrao Jadhav: It was already end on 22/12/2014. Jasmeet singh : but till yesterday i was watching these channels Supriya Popatrao Jadhav: After end offer daily regular monthly subscription charges is deducted from your account. Supriya Popatrao Jadhav: No issue with you will also add same Package currently in your account. Jasmeet singh : if you are saying so, before i activated hbo channels in my pack i was paying 575 which includes : grand sports-450 Jasmeet singh : + 120 hd fee Jasmeet singh : so total i was paying till october 575/- but after activated hbo channels i was paying for the mnth of nov as wellas dec n january 675/- Supriya Popatrao Jadhav: Monthly subscription charges for HD Access Package will cost you Rs. 125.00. Jasmeet singh : ok Jasmeet singh : the thing is i want my hbo channels back in my account with no additional charges Jasmeet singh : and if yes, the ntell me the deadline when should icontact you to deactivate it? Jasmeet singh : as i paid for this month is 645/- something Supriya Popatrao Jadhav: It is Add on Package in your account charges is applicable for the same. Supriya Popatrao Jadhav: HBO channel was getting for only one month free after end the offer monthly subscription charges is deducted from your account. Jasmeet singh : ok, i will complaint to your higher mgmt as this kind of stupid behaviuor u r showing as well as treating to your customer as without listening to proper issue, you go to my account and deactivate it... ok Jasmeet singh : fine Supriya Popatrao Jadhav: I sincerely apologize for the inconvenience caused to you. Jasmeet singh : i do not want your apologisation i[censored] did so, then u can add, , simple is that Supriya Popatrao Jadhav: I request you to give me a couple of minutes while I retrieve the details you require. Jasmeet singh : I'm waiting for your response.. Supriya Popatrao Jadhav: Okay. Jasmeet singh : ok, i m online then Jasmeet singh : u can do, , otherwise i have the details of yours chat discussion adn the same iwill forward it to ur mgmt. Supriya Popatrao Jadhav: Please be on line for sometime. Jasmeet singh : yes, i am but seriusly dont try to fool me, , i[censored] r thinking so.. Jasmeet singh : seriously* Supriya Popatrao Jadhav: Thank you for being online. Jasmeet singh : ok Supriya Popatrao Jadhav: I will send your chat to my senior. Jasmeet singh : so, , Supriya Popatrao Jadhav: They will assist for the same. Supriya Popatrao Jadhav: Please be on line for the same. Jasmeet singh : but for how long i have to wait Supriya Popatrao Jadhav: Just few minutes. Jasmeet singh : exactly tell me how much more time Jasmeet singh : as i have other tasks too not just chatting with you guys, , , Supriya Popatrao Jadhav: Kindly wait. Jasmeet singh, Supriya Popatrao Jadhav is forwarding the chat to Vineet Kumar and your chat reference ID 1921525 will remain the same. Forward chat accept message ... ( revisit) Jasmeet singh : t Jasmeet singh : > Jasmeet singh : ? Vineet Kumar: Thank you for being online. Vineet Kumar: Kindly request you to wait while I go through with your chat. Jasmeet singh : sure! Vineet Kumar: Thank you for being online. Vineet Kumar: As per your account details, you got the offer package for first month on the date of 23/11/2014. Jasmeet singh : ok, , Vineet Kumar: After completing 1 month the normal charges will be applicable. Jasmeet singh : yes u r right..! Vineet Kumar: In Tata Sky, the charges are deducting on daily basis. Vineet Kumar: There is no advance charges has deducted for this package. Jasmeet singh : so just tell me this time too why the recommended reachrge was showing 675/- something Jasmeet singh : but till yesterday i was able to see these channels but your other colleague have just deactivate without listen to my full conversation Jasmeet singh : she is one step ahead Vineet Kumar: The current account balance is Rs. 609.60/-. And the due date is on 09/02/2015. The monthly charge are Rs. 585.90/- for 31 days. Jasmeet singh : i was asking her the alternative Jasmeet singh : yes, i know Vineet Kumar: I regret the inconvenience caused. Jasmeet singh : but for the last two months i was pying 650 something only because of hbo channels Vineet Kumar: Shall I go ahead and add the package in your account? Jasmeet singh : which is 99 each and there was two channles Vineet Kumar: Yes sir. Jasmeet singh : as i said to ur colleague also, , i dont mind adding the channel but without any additional charges Jasmeet singh : as for this month i already paid for my package 645/- Jasmeet singh : y the penalty i have to incur if the mistake is done by your side from one of your cCCe Vineet Kumar: As I already inform you that in Tata Sky the charges are deducting on daily basis. Vineet Kumar: You have paid the amount for monthly basis but for all packages charges are deducting on daily basis. Jasmeet singh : i understand your point whihc you just mentioned above Jasmeet singh : yes, but for monthly charges beforea adding these channels iswas paying 575/- only Jasmeet singh : not 645, , u have to understand this.. Vineet Kumar: The charges has deducted till the date of 07/01/2015. Vineet Kumar: The charges has deducted till the date of 07/01/2015 for HBO Premium channels. Vineet Kumar: With your confirmation, I will add the package in your account and the charges will be Rs. 99/- per month. Jasmeet singh : but y then i was able to watch these channels until yesterday then Vineet Kumar: Shall I go ahead and add the package? Jasmeet singh : so u r saying that i will not be able to watch these channels due to my offer ends not beacuse of your CCe mistake... is it so> Vineet Kumar: The package has been dropped from your account. Vineet Kumar: There was no offer sir. Vineet Kumar: The package has been activated ads normal package. Vineet Kumar: The offer was for first month from the date of 23/11/2014. Jasmeet singh : from 23/11/14 to 23/12/14 it was free? Vineet Kumar: After completing 30 days, regular charges was dedcuting. Vineet Kumar: No sir, it was not free. Vineet Kumar: You got the offer with 70% discount. Jasmeet singh : now mind it, , u r also saying the offer, , , thank you Jasmeet singh : so, , it was not free this is my point Vineet Kumar: No sir, it is not free. Jasmeet singh : she has dropped the channles while going int omy account without asking me so and now i will not be able to see the channels without again paying the charges Vineet Kumar: If you eligible for the offer, you will receive the call from our team concerned. Vineet Kumar: No sir. Vineet Kumar: Please read the above chat, you have confirm to drop the package, so the package has dropped. Jasmeet singh : now u tell me, , , if she has not done so dropping the channels, , then I will be able to watch the channels or not? Jasmeet singh : no, i have read it, , , i asked her the alternative and she did so, , seem y next line when is askedher when will be the deadline for that as i already paid... Jasmeet singh : as i said you before, she was one step ahead Jasmeet singh : she just listen my query o[censored]nsubsrcibing, then she go on her own and dropped it Vineet Kumar: It is not already paid for complete month sir, the charges was deducting on daily basis. Vineet Kumar: My apologies for the inconvenience caused. Jasmeet singh : adn you are taking side of her, , seriuosly last time also one o[censored]r CCE did this kind of thing Vineet Kumar: Please confirm, . shall I go ahead and add the package? Vineet Kumar: Please respond. Jasmeet singh : sorry i will complaint regarding this second time scenario faced by me? Jasmeet singh : thanks This above chat was done by me and one o[censored]r two customer care representatives. If you read my email from above, , in the 4-5 sentences u will get to know the reason behind my complaint to you. Actually, i was paying before for my tatasky recharge is 575/- which comprises of grand sports-450+ hd access fee=125 =575/- but in the mid of november, the hbo defined and hits was activated on my recharge offer and my bill due date is ist week of a month. So, for the lat two months am paying 650/- something which includes 99/- per hbo channels. So, this I chatted with one of your CCE in mid december asking about how I can unsubscribe the channels and he told me that he understood my query and likewise he will do that on his own before my next bill cycle but no respond and the result is I have again paid the 650 something amount this time also on 4-01-15 as that's my due date. Today, I chatted again with your CCE and if you read my email from above, I asked her that I want to unsubscribe the HBO channels and she said ok and in the next 2-3 minutes she go on her own into my account and deactivate the channels without listen to my full query. and then I wrote when she told me the response ok that you can tell me the alternative as I have already paid the amount i.e 650/- something in this starting of a month and when wil be the deadline then I can again contact you to unsubscribe it. Now, you tell me this is how you respond to the customer's query without even listen to her /him fully. As this is a second time issue faced by me and i cant tolerate it.I want the solution! Simple My question to you if you can answer it? 1) I was paying the amount 575 before but after adding hbo channels i started paid the amount for last 2 months 650 /- .Now you tell me why the recommended recharge was showing me the 650 amount to recharge it. Because according to ur CCE, Vineet Sharma he told me that the amount is daily deducted from the pack that I already knew but my question is this only, , till yesterday I was able to watch the HBO channels & for which I paid, , so after she deactivated from my account today, , i am not able to see it. Kindly add the package again without incurring any additional charges as this mistake is not done from my side as this is done from yours or Tell me the suitable alternative. Hope to hear from you soon. If you read my complete chat, , you will not see that I give my permission to deactivate it. I only wanted the alternative as I was not aware as how to deactivate it from my account. Thanks & Regards Ravinder [protected]

my complaint regarding charges on my packages comes total Rs.333 as per given msg from tata sky, but the representative saying Rs 374 have to be charged, i dont know for what thing they are charging extra amount & i called so many times but they not responded and avoid to take a complaint also. second the channel i made on my package why the company not showing details of the channel that i have selected, it means that the company dont want to do transparency in services.my ID is [protected].

I've booked tatasky through online for 2 times on the same day and the transaction got failed., when i called the customer care about the refund, they said the amount will automatically refunded to the account. And after two months i again called the customer care for the refund, they said the amount got already been added to the account, but when i reviewed my bank's account the money wasn't debited. it was been 3 months since the billing failure had happened and we are yet to receive the amount paid. customer name : s.arumugam

none of the tata sky numbers are toll free! yet it is pathetic -- could not even provide firmware version or confirm if it is updated; STB replacement charge is 350 INR, yet you need to pay service visit of another 350 INR (what extra he's gonna do, body massage?); one would just buy new connection! it will have 1 yr warranty! [protected][protected][protected]-- number duration pulse amount [protected][protected][protected]-- [protected] 17:33 18 36.00 [protected] 03:42 4 4.00 [protected] 07:49 8 8.00 [protected][protected][protected]--

I hav registered a complaint for my 2 set up boxes...bt dey r not bothered to repair the same..technican must hav visited my house thrice for d same problem..but they themselves are not aware about the solution..we jus dont wish to continue with the same DTH service..hence request you to cancel our connection and return my money back...

Sir, I have subscribed for TATASKY with standard set-up box through M/s Unisyn Enterprises, Hyderabad who is a authorized dealer of Tata Sky and marketed by M/s appco Marketing (India) Pvt Ltd and the Tata Sky executive Mr. Devi Prasad, Mobile No. [protected] to whom a cheque for Rs.2320/- dt. 2-4-2013 was given in favour of M/s Unisyn Enterprises, Hyderabad and the same was cleared within a week. I was told by the executive that installation would be done within 7 days on honoring of my given cheque. According to their promises for getting connection will be benefited at cheap prices but not he is fake person who is lying everytime to us.Now we want our refund as we have already cancelled this installation in the month of October which is already done by you but and for refund nobody responded to us. How ridiculous...??????????? Somebody told us courier to us, but our home is locked as we both are working and nobody is at home at day time. Please check all your account nobody given our money back... Tata sky customer care is saying ask your dealer, its not my dealer its your dealer APPCo marketing and sub dealer UNIsyn Enterprises. In this regard I request the concerned Tata Sky authority to look into the matter to examine my case and do the needful at an early date please. With regards, Gurpreet Kaur [protected]/ [protected] NEW DELHI

dear sir, my name is amjad khan and i am working in taj mahal hotel and i m using tata dht from last one year i am very happy by using that.but i had renew my mega pack on 15december 2014 and i had paid whole year amount.but were i had bougth a new home the soceity is not allowing anybody to put a dth of any company.so kinndly lookup in this matter.please do the needfull .my register mobile number is [protected]. if possible kindly give my yearly fees what i had paid 7000/-rs.refund.what for ur reply.as we are working for the same company tata. with regards amjad khan

New tatasky helpline no.which are [protected] and [protected] etc might only be called from MTNL network . So please update or send me a new helpline no. which can connect from ALL PHONE LINE IN INDIA. Else I will file or register a complaint. As we are facing a lots of problem with these new helpline no. Regards M shangreichui

New tatasky helpline no.which are [protected] and [protected] etc might only be called from MTNL network . So please update or send me a new helpline no. which can connect from ALL PHONE LINE IN INDIA. Else i will file or register a complaint.we are facing a lots of problem with your new helpline no.


Regards

M shangreichui

I am residing at Chandernagar West Bengal. I am facing no signal condition from late morning of 3.1.15. After waiting for a day I booked for the fault in the service centre. I immediately got the work order number.( Tata Sky work order no G7S33LY ) However they are yet to attend the call. When I contacted over phone the person having phone no [protected] said that i had to wait more since he was heavily engaged.( in a rough mood). I talked another person in the centre bearing phone no [protected], who also said that he had allotted the work and it was the responsibility of the concerned technician.

Sir, I have paid Rs 600 on 4 Jan 2015 for activating my account no [protected] . but so far the connection is not been made and not able to see the programme. Request to activate immediately & confirm thro msg on my mobile phone no [protected] Colin Peter .

Dear Team, Sub ID - [protected] I had called for a technician for a problem pertaining to visibility in the service on november 6, the person cam to the house and tried solving the issue, however the issue continued and next time he came with offer to upgrade to HD box @ Rs. 990 which comes with 1 year HD channels free, the offer was good so i switch to HD after year of normal box. A month later i get a message from TATA Sky that the free HD pack was over and i will be charged rs 125 evey month here on (the free pack was told to us was for a year). I raised the complaint twice with the Tata Sky help line for the same but they the resolvers banged the phone after they were not helpful (last one begin someone Josh - who was not ready to agree that the dealer offered one year subscription free offer) Now i have paid 1000 for nothing as i do not want to pay for HD services as i was happy without them, nor is the dealer or the Tata Sky helpline ready to listen. The Dealer has not provided us with any receipt of payment i did in cash, just recharged and the money got deducted. All i want i my 1000 and old set top box to be returned or one year free HD subcribtion. My complaints to tata sky were useless and this is a clear case of earning money by the technicians by providing false information. The name of the technicians boss was either Dharmendra or Dhananyjay.

Dear sir, madam mera tata sky id [protected] mere a/c ke uper atuomatic free packge dete hai aur 15 din ke bad package add kar dete hai aise 2 bar huwa hai complaint karane ke bad thik se batatate nahi. javed akhtar pack add kiya hoowa hai, muze mere 45 ruppes refund chahiye aur turant ac chalu kijiye thanks dayanand sajekar

Hi, I registered complaint on for charging foul payment on 25the December the complaint no. is 1-[protected]. It is pending since last 10 days, I have called at least 10 times, every time the customer care person say we willl take action within next 24 hours but till date nothing has been done. One call atleast takes half an hour, so I am spending big amount on calling them but to no avail. Will my concern be taken into consideration or should i need to go to the consumer court. Thanks and regards, Jai Vats, [protected]

Last few weeks I, Satinath Banerjee (ID-[protected]), not getting Bengali Channels, whereas rest all channels are O.K. The problem is not of any Hardware problem, which can be viewed and solved from your system, I suppose. To see the problem, if some representative comes to home an amount of Rs170/ will be charged, as your local Service Centre says. Why should it be there? Since, it's a problem of matching the frequency of those 04-05 Bengali Channels. This problem can be solved from your system itself. Please do the needful. I am one your oldest Customer. Please acknowledge and do the needful.

HELLO TEAM, I HAD DONE TATA SKY RECHARGE THROUGH INTERNET BANKING AND AMOUNT OF RS:100 DEDUCTED FROM MY ACCOUNT AND STILL TV RECHARGE NOT DONE.I ALSO SPOKE TO TATA SKY CUSTOMER CARE THEY SAID THE AMOUNT WILL BE CREDITED INTO MY ACCOUNT WITH IN 12 HOURS.SO KINDLY LOOK INTO THESE AS STILL RECEIVE MY MONEY BACK.PLEASE FIND THE BELOW DETAILS: SUSCRIBER ID:[protected] TRANSACTIONS DETAILS: 04-Jan[protected]Jan-2015) TO TRANSFER INB Tata sky Ltd TECH_TATASKYL Paymen [protected]IG00KDQKH4 TRANSFER TO [protected] STATE BANK OF INDIA O 100.00

Dear Sir, I have already lodged a complain on 27th Dec 2014 regarding HD channel deactivation and News channel problems so in this matter after a few days News channel's problem has been sort out but HD channel will not be deactivate yet. I also inform to you that I have recharge to the amount of RS. 230 on 30.12.2014 but due date of recharge is expired whenever no any information has been given to me in this regard that how many reason behind this amount deduction so please sort out the problem soon as possible.