Tata Sky Complaints & Reviews

Sir - I Ram Kishor (KISHOR ELECTRONICS) honourly request you to take this matter on priority. On. 07/06/2014. I (KISHOR ELECTRONICS - Tata sky delar ID 3618949 mob. No. [protected]) booked a new connection Dated 07/06/2014 on the name of Mr. Sharad Bajpai at the below Address - CI site 2nd pankee industriyal Area kanpur with - Customer ID-[protected], after Activation of kit Rs.999 + FRC of Rs.821. The installer of Tata sky went to the above customer Address and rejected the site because of singnal problem and cancelled the connection. Later on Mr. Sharad Bajpai (customer) told me that the installer has cancel my connection. On 07/06/2014. I Called my Distributor J.J. Electronics. Kanpur Manager name - Suneel Pandey and ( Salesman - Sumit Bajpai ) about cancellation & given the complete detail vourbelly and SMS as asked by him so that he can refund the money as early as possible . And they told me that the refund will be maid in your EVD Account within a week. Upto 14/06/2014. I could not recieve the refund So I made the call to Tata Sky callcenter toll free [protected] and told my all problem & the operator told me that your request is submitted to Tata sky and your request no. is - 1-[protected] and the case will be solved with in seven days. but sofor nothing has been done by Tata sky D2H company & Distributor point J.J. Electronics Kanpur. On the same customer ID (Mr. Sharad bajapi ) of the ATM of Rs. 100 was given to me after booking. But when the request ID was generated by the company it was reimbersed by the Tata sky D2H company with in a short period (3 or 4 days ). But my FRC Amount 821 & Activation Kit MRP.999 is yet pending & no refund is made. Again on 17/07/2014. I made the call & ask about the outcome of my request (No-1-[protected]). The operater listened me carefully and for warded my same request no to high athority and told me that a company call will be generated with in 24 hours to you and the matter will be solved. On 19/07/2014 when I did not recieve the call by the company I made the call again and ask about my matter giving reference of my request no.(1-[protected]) the operator or athority told that we can not do any thing at our point this is the matter or problem between you & the Distributor point J.J. Electronics. Today (19/07/2014) i call back to Salesman Mr. Sumit Bajpai & asked about FRC of Rs.821 refund + Kit MRP.999 said to him that I will make the complain through LEGAL notice / Consumer Complaints / RTI and then he Told Me "JO KUTCH KARNA HAI KAR LO KUTCH NAHI KAR PAOGE ". So i kindly request the Tata sky D2H Authority or company to refund my above said amount by cheque also request withdraw the demos provided by the company after refunding the demo amount of Rs.2000 (Two Demo). Because as per the company/Distributor rule - (verbally) that you have to buy five pcs THK Kit Rs.999 with in three months for each Demo as per the instruction each demo requires 20 pcs Kit Rs.999 MRP for continuation of 12 months which requires THK kit 40 pcs MRP Rs.999or MRP Rs. 599 in one year for two demos whereas i activated or booked 72 pcs THK kit MRP Rs. 999 dated from 11/3/2013 to 22/6/2014, still my demos are shutdown by the tata sky company . And Distributor J.J. ELECTRONICS is asking to buy 10 pcs THK Kit MRP Rs. 999 for activation two demos which is unjustified. So i request to close Tata Sky counter at my Kishore Electronics Naubasta Kanpur and refund my demoes ammount of Rs 2000, FRC Rs. 821, THK Kit MRP Rs. 999, and also refund the ammount of two sheild pack THK Kit MRP Rs. 999n which are still held by me . So i honourly request Consumer Complaint Forum to look into matter/ problem and do the favour to me as the TATA SKY D2H company and distributor J.J. ELECTRONICS are not listening to me . Thanks MY FULL DETAIL - SHOP NAME- KISHORE ELECTRONICS SHOPKEEPER NAME - RAM KISHORE SWARNKAR CONTACT NO .- [protected], [protected] DELAR ID TATA SKY - 3618949

I entered the details online and went ahead with the online purchase and paid using the net banking. The real drama started when the technical guys came to visit my apartment, they said because of technical challenge they can't install the equipment.

So we raised the request for refund, then the other great drama started, the customer service department ask only two questions
1. Subscriber ID(which I would have only received, if I had the SET-TOP BOX which I don't have)
2. They ask for registered mobile number (which I didn't have because I don't have set-top box).

and today what I am left is BABA JI ka THULU...

Dear Sirr of Madam My name is KALMACHABHIYA SWARGIARY, a subscriber of TATA SKY, bearing ID No.[protected] . I registered my mobile number, [protected] with TATA SKY. But now, I can not contact TATA SKY customer care with my mobile! What is the reason? Please solve the problem. THANKS.

I wanted my change channel plan Last 8 month but Tata sky not change my channel plans. So i am contact tata sky help line member for 3-4.date[protected] tata sky member call me and told me that change into hindi channel plan but you recharge Rs. 1210 for one year before date[protected]. after this information i racharge my id [protected] Rs.1210 date[protected] time2.50 . and message me on my registered n. [protected] but not my channel plan . and blance Rs.1197. tata sky member chiting and Laftour me. Please help me and provided good service's at tata sky channel plan. Amit kumar sevda mb- [protected]

today dear, despite making request on tatasky helpline at 10AM and At 3.10 pm today and made payment of rs 500 for recharging my tatasky connection on 17th july 2014 it has not been activated so far. so let me know whether it will be reactivated at once k m brahme ID [protected]

Dear Sir / Madam, Subscriber ID: [protected] or [protected] whatever! I purchased tatasky in the month of may from their online portal. the package I chose was Tatasky HD+ with Karaoke. the package cost was 14601 and I paid extra 500 for south channels. So I was supposed to get Tatasky HD+ set top box + Annual Mega HD pack + Karaoke + some freebies which are worthless (can verify from their website). The installation was done quickly, and picture quality if fine, but Greedy Tatasky itself is a problem!!!. The next day a representative came to my home and gave VOD dongle (which I have not requested) when I was not in house, he told it cost some 300 Rs. I thought it is OK, I will [protected] it of, why call him and return the dongle. But after that I get a message that my account balance is -1100 Rs. I was surprised and called their customer service (extremely bad, no knowledge of what so ever about tatasky), and I was told it is for VOD+Service Visit+Karaoke. Is this a joke. When I was buying the representative promised few things: that if I have Annual Mega HD pack, I automatically become a premium member, so no service visit charges and when I call I don't have to go through IVR. both not happening. I am supposed to get Karaoke (this feature is not very good-it lags) Free but they are charging for that also. And following are the complaint numbers. 1-[protected], 1-[protected], 1-[protected], 1-[protected], 1-[protected]. Surprisingly they send a mail saying your problem is resolved and they tried to contact me on my phone and are not getting through, but still my account statement shows same. Dr Chandan S N

I purchased Tatasky HD + connection under Cash on Delivery Scheme costing Rs 9150/-.Package includes Tatsky connection+HD connection+Mic, annual karaoke subs, standard activation, 1 month free grand sports pack, 1 month free HD activation and Rs 225/- in Tatasky running acct.Equipment was installed on 9 Jul 2014 and I made cash payment of Rs 9600/-( 9150 +300 for wifi dongle+150 for additional cable). My connection was activated on the same day. On 13 Jul at about 8 AM my connection was de-activated with a message flashing on the screen that my Tatasky acct is in debit of Rs 935/- and I must charge my acct to watch TV.I rang up Customer care and explained that just four days back I had purchased the connection and made all the payment in cash for Grand Sport pack for one month.I was informed that my complaint has been noted and will be resolved shortly.I approached the cutomer care many times.Every time I was told that core team shall resolve my complaint shortly.It is now almost four days since my connection was de-activated and no action has been taken to activate my connection till now.My subscription id is [protected].My complaint number at Tatasky Customer care is 1-[protected].

Dear Sir/Madam My Name is Iyyappa Saraavanan .and My Tata Sky ID No.[protected] I have a complane that I have reg with my mobile no :[protected] So please you update my new mobile no.in your siystem. Thanks, Regard !! Iyyappa Saravanan.S Mob.no.[protected]

Sir, Without my consent a super save package has been uploaded on my TV. Please stop it at once and upload the package of only following channels on my TV henceforth. Star Plus, Sony Sony SAB, Sahara -1, Zee TV, Z Classic Movies Ok, Colour- 1, 2, 3, Star Gold, Sony Max, Filmy, Z Cenema, Z Classic, Movies Ok, Star Movies, Star Sports, ABP, NDTV IBN- 7 Z Business India TV India News Lok Sabha TV, Rajya Sabha TV, NDTV 24+7, Times Now, Headlines Today, CNN-IBN, CNN BBC World Discovery DD NEWS DD National Marathi Channels thanking you K.M Brahme ID No.[protected]

I have bought a new TataSky HD connection at Rajkot (Gujarat). I have paid more charges than actual charges to connection dealer. Well that is not an issue. After i purchase i had called local dealer, customer care helpline of tata sky, senior executive of tata sky helpline. They have given me time of installation and they have done half of the installation. USB Dongle for Video on demand they didnt give me and they kept on giving me time after time. And after 2 days i have filed a complaint in customer care of tata sky, i was very disappointed with their answers. Every time they make some nonsense excuses and tell me that we will call you in 2 hours. No one calls and no one comes. Local dealer doesnt peak up the phone and talks rudely as if like i am asking for what i dont know. I have purchased tatasky after paying 7000 so its my right to watch. Still after 3 days i am waiting for installation of set top box after paying 7000 rs. I would not suggest TATASKY in RAJKOT at least. Worst service WORST EXPERIENCE.

I am Subscriber ID : [protected], Devendra Verma would like your kind attention that I have requested my subscription for disconeection and for refund of my rest of annual payment along with deduction of amount 200/- twice and the June month's monthly amount.I am not able to see tatasky service from 2nd of June 2014. I have raised many tickets and requested for discontinuation. I requested for escalation matrix also but your call center persons are not able to provide me. I request you to close my account in a proper way.I have done more than 15 times followup with you but there is no progress from your so called backend side. You can contact me on my RMN number. Thanks & Regards Devendra Verma

Dear sir, i am sivasankar, yesterday i received the company call.COMBO HBO AND STAR WORLD PREMIERE new channels is added.but i am not agree.with few seconds these channels are activated. sorry i want this channels. please disconnect these channels and refund the amount.Thanks, V.SIVASANKAR -[protected].

Respected Sir, I am Oldest consumer of Tatasky Having ID- [protected], As type Standard, with Dhamal mix package in offer for Life long on Rs. 125/- PM, few days back I & family relocate to Bhiwandi from Thane. while taking reconnection with tatasky I have purely cleared with department I have lost my STB (set top box) want another box with existing ID on my New address. Then they replied me we are unable to so, go for secondary connection then swap it & deactivate your secondary connection. Your previous offer will be continued. Now the Tatasky says we are unable to continue this offer & they have wrongly charge me for various type I won't understand that which kind of charge are this. Please help me to get out from this problem Regards Mohan Shetty [protected]

iam not able to view the channels for more than 1 day now .inspite of repeated complaints through tollfree no no action was taken. iam sorry to say that tatasky connection is the worst in india. at ur end if action not taken take away the set up box and refund our money ours is hard earned money we dont cheat people.

I lived for 5 years in London and have seen how DTH works there efficiently and most competitive. I am an old customer (6-7 years) of tata sky, initially their service was good, their cable wire was of better quality. Of late things as expected changed from bad to worse. Mainly 3 issues: 1. non-replacement of defective HD setup box: Just before their warranty period expired, HD set up box stopped working for HD images, when complained some guy came and temporarily repaired and he said in case it develops any problem again he will replace it. Unfortunately within a fortnight it had the same problem, now tata sky says guaranty period expired hence NO REPLACEMENT 2.somebody called us for everywhere tv last month and we told them NO, but today to my surprise, tatasky is deducting money on a daily basis. When requested them to de activate it, they say a cancellation policy of min. 3 months and I have to pay till then, which I flatly refused, hence complaining. Even now I am not confident that somebody will rectify these, just to looking for a shoulder to cry on. I strongly believe that only a Hitler can save this country and would love to shoot all these robbers on sight.

Dear Sir/Madam, Most humbly and Respectfully, I wish to inform you that on my Tata sky subscriber id [protected]. I am frequently facing Picture frizzing problem, poor/dull picture quality, indicator issue in set top box, low signal and strength quality also from more that 15 days and from 20 June, 2014 facing screen blue issue and still persisting. I am unable to watch television from 20 June, 2014. Few Tata sky work order number is - DS0DQ99, DETOPB3, DLSIOLW, and DMLPE6N. On the other hand I also want to draw your kind attention towards Tata sky Installer Behavior and service center manager behavior with me. On 22 Jan, 2013 Tata sky service center manager behaved very cheaply and giving me threatening at that time in bad manners. On 1st Feb, 2014 Tata sky disconnected my connection without any notification for 2-3 days. On 26 Feb, 2014 your installer named Ganesh Baraik behaved rudely and says abusive language to me. On dated 11 June, 2014 Tata sky installer named Gauri Shankar told me that we simply rectified your issue but you have informed higher authority of Tata sky. On 1st Feb, 2014 Tata sky disconnected my connection without any notification for 3 days. Regarding all these issue I have also informed timely to Tata sky service In-charge named (Mr.Janardan) in Ranch, Jharkhand but no improvement and as it is still persist. On 19 June, 2014 I got a call at Tata sky end from [protected] and told me that we will charge Rs.150 for visit and your set box will not covered warranty but sir my Tata sky connection is in annual service commitment and on Tata sky official site very clearly mentioned that set top box will cover in ASC and no visit charges also. This is clearly showing that Tata sky is not following his policy and making full to public. These all clearly showing that how Tata sky services is extremely cheap and worst. Field executive officer of Tata sky behavior is worst whose name is mentioned above. In India why these branded company is doing/behaving in bad manners with customer? Because one is only a common man who is using his company product. Shame on such type of brand. Consumer has also got some rights in constitution of India to fight against them. Therefore, I kindly request you to take extremely against M/s Tata Sky Ltd. and provide me compensation of Rs.1500 for all such activates which happened with me and refund of Tata sky connection including subscription. For this I will be highly great full to you.

Good Evening Sir, While going through my account statements from January 2014 onwards I noticed that I have been charged for some additional channels which were never ordered by me. Details of excess charges (for 2014) are as follows: 1/1/14 Sony Mix for the period (01-Dec-13 to 31-Dec-13) 8.06 1/2/14 Sony Mix for the period (01-Jan-14 to 31-Jan-14) 8.06 1/3/14 Active Vedic Maths for the period (08-Feb-14 to 28-Feb-14) 105.00 1/3/14 Sony Mix for the period (01-Feb-14 to 28-Feb-14) 7.28 1/4/14 Active Vedic Maths for the period (01-Mar-14 to 11-Mar-14) 55.00 1/4/14 Sony Mix for the period (01-Mar-14 to 09-Mar-14) 2.34 Total Overcharged Rs. 185.74 Also Tata Sky is not allowing me access to check my account statements from Jan 2013 to Dec. 2013 on their website (Or some other means) to ensure that I have been charged correctly. Please help me in getting this issue resolved. Best Regards, Mr. Manoj Garg Mobile: +[protected] Email: [protected]@gmail.com

In a user of tata sky DTH television and recently the company has changed my existing plan(new economy pack) to another plan (semi annual metro pack) without my permission. The cost of this new plan is higher than the existing. My account details are given below YOUR STATEMENT Mr. Chandran . Subscriber ID: [protected] Lido Apartment, Kadalundi Statement Number:[protected] Near Kadalundi Railway Station Statement Date: 01/05/14 Kozhikode Statement Period: 01/04/14 to 30/04/14 Kerala - 673302

To inform you in the month of march-April your company executive called and with out permission debited money towards some Hdmgp4 box, after that as on29/04/14 my balance was 473 as serviced resumed.please note that i have not recharge the account because the same reason i want my account balance and i have not used the tatasky for april may june. if you are not in a position to solve my issue, then kindly disconnect TATASKY connection sushant Argekar [protected]

i received a call from tata sky saying that they were going to send some technicians for updating the software. the technicians with tatsky ids came between 2-3 pm on 23 june 2014 . They told us to start the set top box after half an hour after which we will be able to watch all our channels as well as the recorded programmes. After half an hour we were unable to watch our recorded programmes nor were we able to record any new programmes. The staff at the help center in the afternoon told us to wait till four hours . Even after four hours when we were not able to watch our programmes we called up the help center again where they told us that they had not sent anybody to our house and that no upgradations were going on. The help center people namely Mr. Imran, Mr. Anthony and Mr. Jayprakash refused to understand our problem even though it had become a security issue.the above mentioned executives rather than understanding our problem, is asking us the name and numbers of the technicians who came to our house. My question to all the customers . do we record the numbers and names of executives visiting our house.The service provider, mr manjeet gave us a call after 7:30 p.m june 23rd also said that they had not sent anybody to our house. I request you people to look into this matter as it has become a serious security issue as anybody is carrying the tatasky identity card and getting into your customers houses.we r getting call from any number stating we r from tata sky, probably the call centers. please give your customers the passwords to register complaints, any idea as to how to identify the tatasky service providers and the dealer and service center numbers should be with the customers.I wonder why the earlier customer care personelle asked us to wait for 4 hours. / How did they know our problem and Mr . Imraan, .anthony and jaiprakash failed to do so?