Tata Sky Complaints & Reviews

For the last four days I have been subjected to nightmarish, bureaucratic hell from Tata Sky. On Thursday 28th August after I spoke to an executive who called about some billing details I requested the addition of two Premium HBO channels. These were duly added to my account but the screens on all three HD Plus TVs in my house went blank. A statement on the screen for any channel I clicked on read "You Have not subscribed to this channel" My TV screens remain blacked out to date (31st) i.e. for 72 hours. On the first day I was told there was a software error that was responsible as my account was not reflecting my paid dues therefore my screens were blank - yet TataSky had all the billing details and were fully aware that I was totally paid up with my next payment due in October. Yet no one has been able to address this complaint. I have spoken at least 15 times over the last four days to a succession of junior call centres and so called 'supervisors who have promised variously that they will restore the service in 4 hours to 24 hours every single day. I am appalled at the horrible merry go round that I have had to endure, explaining myself afresh daily to every 'supervisor' or Floor Supervisor' who has no authority to assure me anything and take no responsibility for the complaint. There is no complaint number that I can keep referring to, nor a record of my successive complaints. Therefore each time I get a different person on the line who discovers my problem is related to the Technical Division and promises to put it on some 'high priority' to the mythical Technical Staff who seem to be on permanent vacation. There is no structured hierarchy where I can take my complaint if it is not serviced within a reasonable time. The only authority I can get is the junior call centre executive or his supervisor who is as powerless as him and makes promises of restoration that he cannot deliver NOR held accountable for. Not a single attempt has been made by Tata Sky to contact me and give me information on why my complaint is not being serviced. It is encumbent upon only me to continuously complain and enquire; not on TataSky to keep enquiring if my complaints have been addressed. In fact I was told a floor supervisor would call back as he was too "busy" to attend to my complaint after 4 days of continuous complaints. The indifference and facelessness of this company, the utter lack of accountability and the dead end complaint mechanism has been a shock coming from a Tata company. Its horrible lack of care has been a disillusioning and ugly experience. Till now I am waiting for service to be restored.

Hi,
I am a tata sky subscriber from last one year. I am trying to transfer and re-install my tata sky connection to another address for which i am calling the customer care of tata sky. I do get connected to one of the department (may be front end) but the call transfer from the department to right department takes forever.
Have tried this for three times with same results.
Can you please help us in sorting out this problem?

Dear Sir, I (N.S.S.RAMESHLAL )bearing ID number [protected].my setbox, smart card, rca cable, internal power adapter and remote has been stolen on date[protected] has given complaint to GRPS RAYAGADA on date[protected].I had locked set box for 20 days.I had paid Rs1000(999 kitkat pack) to jain enterprises RAYAGADA (chunna lal jain mobile number:[protected]) for set up box on date[protected] .we are not yet received any message from tata sky..i had already communicated with customer nearly about 10 times.but there was no response.till now my problem is not yet solved.we need connection very urgently.our balance due date[protected].please solve my problem as earlier as possible, Thanks&regards, N.s.s.Rameshlal mobile:[protected]

Dear sir, This is to inform you that I'm highly unsatisfied with your tata sky services now.Its turning out that the service you provide is absolutely ridiculous.There's no such act of right to information for the consumers as they are completely oblivion to whatsoever happening around. I was watching telly last night when i noticed that my tatasky package has been increased and surprisingly none of the tata sky assistant ever mentioned of such a price hike.It turns out that everything you been doing is at your own will.Add on packages are being interjected even though we never asked for them.Such a thing has happened twice to me.This is so disgusting and disgraceful that I'm looking forward to cease the connection ASAP.I hope there are plenty more options in the market that provide exactly the same facility as yours.Now you could imagine what would be your stature if other service providers would come to know about all these issues.. Better do something soon..

Hi my Subscriber ID : [protected] register name is Reno mishear. nod monthly pack is rs260 to change my monthly pack re's 230 plz change my monthly pack regard, s mausham kumar s/o renu mishara mob-[protected]

Hello My sub id:[protected] Registered number:[protected] My complaint is after doing recharge for tatasky its giving continous reminder "urgent payment". I would like to know even after calling tatasky helpdesk they are not resolving the issue.And the customer care executive gives an assurity it will be processed in 5 to 10 minutes.My question is if we delay in recharge we are being charged for temporary suspension fee.Now after paying amount to tatasky we are not getting proper service. Today I called to customer care and they did not answered my call, instead the call was kept on hold and I can hear executive is not responding and busy with his colleague chatting.This is a second Frustrating service from Tata Sky Tatsky should understand that their customers are being charged(Rs1/min) for their every calls made to helpdesk. Requesting to take immediate action on my complaint. Attaching snapshot of payment reminder. Thanks Rahul Pawar [protected]

We have been cheated by the tata sky dealer m/s swastik enterprises, Shop No 4 Taniya Sargam, Near Dubey Medical Collage, Link Road, Nalasopara East, Thane - 401209 operated by Hemant Pujari and his wife Sheela Pujari ( Mob nos. [protected], [protected] ). Hemant has collected Rs. 3210 on 18th july 2014 for a new dishtv connection with vc. No. [protected] inclusive of 6 months recharge amount. However, the dishtv stopped working on 16th August 2014. Whenever we contact Hemant Pujari and his wife, they do not respond properly, or disconnect the phone. He is a big cheat. Please do not deal with this fraud. This agency has not provided us with a bill for the amount paid. However, we have taken voice recording of the communication transpaired at the time of making payment to this agency.

Sirs, I am pawan kumar a valued customer with subcriber acc. no [protected]. sir we have been a customer quite a few years. i had recently requested your technician Mr.Mohan to replace the dish as we had some alterations in the terrace. He has charged Rs.300 for the same and its been 25 days. the very next day when i checked and found no proper signal i had informed him to come and see into this subject. He further denied to come stating his kid is admitted in hospital and will be coming in few days. i waited. Today when i called him he has speaking very rude and he says he needs to speak to my wife not to me. since she has complained earlier. this is not the way to speak to a customer. he doesnt know how to speak with a customer. we are recharging and viewing the channels and we are not expecting any favour. when i said i may complain to your head office he has replied do what ever you like i am least bothered with you and the company. His name is Mr.Mohan His contact no : [protected] I hope you will take appropiate actions against this and keep me updated. i need him to personally come and appologise or else i am going to the customer forum. expecting your strict action in this regards. Pawan kumar [protected].

Hi, I had called TATA SKY Customer care to enquire about the existing packages in my account. In between the call, Customer Service Representative told me "Being a valuable customer we would like to provide you Active Music and Active Learn package", which I clearly declined. Upon ending the call, I got a message from TATA SKY stating Active Learn and Active Music has been activated on my account. I called TATA SKY again and I was told by Customer Service Representative that my request can only be processed after verification in around 7 working days. There is no process defined by TATA SKY to corroborate my claim of not subscribing to the services and when I asked the representative to provide the call records he declined and did not have any proof of the same. This is a gross negligence and inconvenience caused by TATA SKY customer service representatives who misguide the end customers and in the end its the end customer who end paying for it. There is no process which provides a claim for subscribing to the services and no confirmation message is sent to whether active the service or not.

It has been a month i complained that rs.1495 has been deducted from my account no.[protected] in the name of mic which i have not purchased. After complaining to the customer care i was told that they will refund the money back but it was not done.Again 2-3 days ago i complained about the same problem again i was assured it will be done soon but it was not done yet.Today it is showing that your account has been deactivated, then i called n complplained again n still the problem has not been solved out. Very poor service by TATA SKY.

Hi, I am using TATA sky connection. My sub id. is [protected] which consist even multi tv. Current pack is Dhamaal Mix Pack Complaint is as below: I have received a call from customer care on 17th Aug'14 asking to recharge with amount 2300/- + 2200/- to get annual pack at 4500/- for both main and multi tv. Further I enquired about annual offers Supreme Sports + Kids pack, on which customer care executive gave me annual pack details as 4900/-. Basis the details received I have decided to recharge with INR 4900 and get the new pack which is Supreme Sports + Kids pack, hence before recharging I again called up TATA Sky customer care team on 20th Aug'14 to re-confirm the amount for Supreme Sports + Kids pack, on which they re-confirmed the amount as INR 4900/- again. Basis all my conversation I have gone ahead and done recharge with 4900/- on 20th Aug'14; however on 21st Aug'14, I got a call from TATA sky customer care team stating that they will give me only Supreme Sports Pack and not kids pack as they offered Supreme Sports and not kids; however they gave me offer of Dhamaal mix at 4500/- I asked for additional offers and amount related to those, on which they gave me amount details as 4900/- for Supreme Sports + Kids pack and hence I recharged with the same amount to avail this benefit. But now since last 4 days they are validating again and again and giving me call stating that they cant give me Supreme Sports + Kids pack. To get this pack I will have to pay additional 850/- INR, which I feel is a fraud they did with me to get extra business. If they are playing such a fraud trick with one customer to earn 850/- then I believe in India there would be more than crores of customer using TATA sky connection and if they did same thing with them then they would end up generating millions of amount without giving the actual service what they offered. Writing this email to consumer complaint team to stop such practise immediately. Also need quick resolution on my complaint as I already paid 4900/- and today being 24th Aug'14, I still have not got my new pack which is Supreme Sports + Kids pack Request you to take appropriate action. Regards, Ismail Khan

I'm Mr. K P KRISHNA KUMAR my Tata Sky id:11*****618 I recharged my tata sky account on[protected] for Rs200. When I gave my id number to recharge my account they told I have to give extra five rupees to recharge.Have you given the outlets the provision to charge extra? this shop people always charge extra amount while charging please do give me reply.

TATASKY ID No.- [protected].
My SET-TOP BOX (E5GJITN) was installed on 15/7/2014 after advised of TATA SKY official, free of cost. After installation it worked 10-12 days without any problem.
After that it was stopped almost daily for some period(2-4 hours). It was reported to CALL CENTRE, They helped and some time started working also.Now it is regular feature of NOT WORKING .properly
NOW IT HAS STOPPED COMPLETLY .Local representative was instructed to solve the matter.They checked and said that SET-TOP BOX is FAULTY, PAY Rs. 500/- for replacement.
My point is-- Rs. 500/- is not big amount to pay, but why it should demanded by TATA SKY.
I AM old customer since more than 5 years . It is requested to solve the matter & not to compail to discontinue the services of TATASKY.
THANK YOU

My tata sky ID is [protected]

Complaint's

1) My plan is not known to me in details & I want to change my plan through online.I am fed-up & totally disappointed with toll free service telephone system it useless.You neither register your complaint nor acknowledge within 1 or 2 minutes.
2) I want to change my plan with proper understanding but we cannot expect answer for this through telephone .
3) Reception quality for few channel is not proper, somehow I managed to call service person from your tel nos but only once he had come & later disappeared .
4) For subscription charges you follow up rigorously but for complaint resolving you are always at back foot .
5) Its time to write all grievance's to TATA SKY supreme authority .

From JUSTRECHARGE, Rs.200 debited to my ICICI Bank credit card but Tatasky NOT RECHARGED ( Ref: 74678444210014024975610 on 28th July 2014 ). Pl. refund with message to me. VS Manjunath / Mob: [protected] / email: [protected]@bheledn.co.in tatasky subscriber ID: [protected]

Hi, I am Tata sky customer. My ID is [protected]. It's worst service provider. They will fool customers & added the active packs. for me they have added 3 active packs which costs Rs.45 monthly with lockin period of 3 months means I am not able to cancel that also. Means they are stealing Rs 135 monthly from me. I call to customer care but they are giving reasons. If they want to call they can call me on [protected]. but my sincere word is don't take tata sky service.

After my last recharge in July end last month i had modified my account.After modifying the screen gave the next due date as 03-09-14 but the TV screen in the account status even today shows the due date as 27-08-14. Pl clarify. My customer ID is [protected].

I have been using Tata sky since
2006. Me and one of my friend staying together since then and had one single
tata sky disc connection but two set top boxes, one for me and another for
him. The original account was in his name and obviously his mobile no was registered
in tata sky.

Both o[censored]s are government employee and
presently I have shifted my quarter, which is very near to previous one in the
same campus (just about 50 meter distance). I have shifted my house on 20th of
July since than I have been trying to get new tata sky connection with a new
disc but keeping my same set top box. (relocation of one set top box with a new
ID). For that I have been trying to contact Tata sky customer care and tried to talk to local customer care here in
Shillong, Meghalaya. But to my utter surprise, I could only able to contact
tatasky help line over phone


on 27 th of July and my request was
attended over phone (Jarkhand call center) and I was advised to pay Rs 825/ in
the nearest tatasky franchise billing shop. I did the same immediately and
received a sms over my phone at around 7.36 pm, on 27th July 2014 from
AM-MYTSKY my sms from Tatasky read as " Your Tata Sky subscriber ID
[protected] has been recharged with Rs.825. Installation details will follow. To
get details about monthly charges, current balance, due date & packs on
your accoun, give a missed call on [protected] from your registered number
" Immediately I gave a miss call to the above mentioned number.
Subsequently I received another sms in my mobile on July 28th Monday at 07.02 pm stating
" Thank you for contacting Tata Sky .Currently your account is deactive.
We will call you back Shortly & address your package related queries"
Since than I had made enumerable number of calls to tata sky help line for fix
my disc as i got the tata sky ID and paid for it. I got two three calls form
Hyderabad, Ranchi. and Maharastra call center . Every time I need to explain
them my story and after listening my side very patiently I received assurance
that my problem will resolve within 24 hours. But nothing had happened I filled
three complain in " help @ tatasky .com " and got service request
number for my future reference. My Service Request numbers are ( 1-[protected], 1-[protected], 1-[protected] ) in three different occasion for same
complain. Inspite of all these request my tatasky is not being connected.

Over and above, my other colleague
with home i had the tata sky connection also talked to the customer care center
for installation of my disk from his
registered mobile number. He also got the same assurance of 24 hours period for
connection.

I got a call from Hyderabad Tata sky
call center on 12 th Aug at around 11 o clock and the fellow apologies for in
convenience caused to me for so long and assured me that it will resolved within
2 to three hours and assured me thta local
tatasky person from shillong, Meghalaya will contact me and do the
needful. I got a call from the local Shillong Tata sky person (Ph. No :
[protected]) at 3.54 pm. This person was very irritating and does not have
any courtesy to listen to me. He told me straight way that he can try for 13th
Aug. if possible. When he heard my problem that I have been suffering for so
long for a simple connection his reply was that " It is not his
problem" it is the problem of Tata Sky and he is a franchise partner and
he is not responsible for that.

Mean while I received another
sms from BP-MyTsky stating "
Thankyou for Choosing Tata Sky. Your subscriber ID is [protected]. For any help
call our helpline no,[protected]which is a number from Guwahati)

I also received another sms stating "
Greeting from Tata Sky. Your work order reference number is EIM0LX. you will be
received a call from us within 24 hrs " This sms was on 13th Aug, 03.01
Pm.

Meanwhile I have called the local, Shillong Tata Sky person on mobile number +91 [protected]. He again told he
will try and my connection may be complete by today i.e evening of 13 Aug. When
nobody turned up or called me I my self called the same local number i.e +91
[protected] but this time after hearing my voice he started becoming rude and
disconnect my call halfway.

From 27th July 2014 after i got my Tata sky ID
([protected]) I have been trying hard to get my tata sky disc installation & today is 18 day...who is
accountable for that ? Are all company
people are frauds ? Is there any honesty
left behind in our work ?? and who is responsible for loss of my valuable
time ?

Dear Concern, I had recharged my tata sky, one year plan in scheme from customer care representatives, i had paid rs. 2450 /- for one year ( Package Name : Mega Grand Sports ) but after six months i am seeing that my packaged has stopped and the peoples says that i have to recharge it again the package is only for six month. after so many complaints their is no action regarding it, my complaint no is 1-[protected]. Package is on name of Mr. Sanjeev Sood. Mobile No. is [protected] please solve the problem asap. I need my money refund or twice payment neither i will file case to such peoples they are harassing me continues.

The interaction i had with Tata Sky customer care in last half an hour was nothing put pathetic. I was continuouly getting calls from Tata Sky customer care from last few days. I picked once and since i was busy i asked him to call me in the morning. But i kept getting calls. Today i picked the phone. Below is the talk transcript (quality of talk was again pathetic) "Sir maine information dene ke liye phone kiya hai. Your package is this, your amount left is this . You need to recharge this amount. We also have one more information. We have launched a new channel active games on this number. If interested you can watch this channel on this number" And i said "So this was all you have to say. Fine" and kept down the phone. Immediately i got message saying the channel got acitvated on my TV. (This is utter Fraud). I called your Customer care . The guy kept me waiting for 12 mins and out of frustration i kept down the phone. I again called and asked them to remove the channel immediatley and take up a complain. They said if they take up the complain they won't be able to remove the channel. I asked to remove the channel. I was told that due to some issue channel is not getting removed so i will send a mail to my senior. (It was activated but couldn't be deactivated - what ) The call quality was again very very bad. It ate my almost half an hour and i am fed up. (In what world we are still living).