Tata Sky Complaints & Reviews

Subscriber Id - [protected] It came to my notice last month that I have been automatically subscribed to "Active Vedic Maths" since mid May and has been eating up 5 Rs./day. When I called the customer care, all they could tell me was that they had subscribed me to this paid channel since May through a phone call which was made to me which I don't remember. And they would not stop this service immediately as I have been forcefully subscribed to this for 3 months. This is completely ridiculous that I get subscribed to a paid service through a phone call made to me and I cannot unsubscribe. Tatasky has already taken Rs. 300 for the last 2 months without my notice and now I have to bear this for one more month. This is completely unprofessional. I would like you to please help me in this regard by stopping this forced service immediately and reverse the amount I have been charged over last 2 months without my notice.

i recharged with Rs2600 for Dhamal cricket music without H D for one year as per your call in advance on today 10 Aug 2014 but you changed my pack To with H D others please close extra channels immediately manage my account for one year upto 10Aug 2015 my i d no is [protected]

I had taken a Tata Sky connection on 27th Jul by paying Rs 9, 150/- for Equipment, Connectivity and one month subscription. However, they deactivated my account after 10days because they deducted an excess amount from my account. After various follow ups and more payment, they gave a temporary credit till today. I still have the same issue where i am getting a message for disconnection. inspite of various follow ups, all their customer service states is that you will have a call back within 72hours and resolution will be done. There is no answer on why should i suffer for a minute also (forget 72 hours) when it is not my fault. There is no escalation which can be done. Extremely frustrating and pathetic Customer service. Hope i can surrender the equipment and get my money back.

Hi, I am using Tatasky for a long time now. I have this persistent problem of network outage onto my connection. I have got my tata sky umbrella installed by tata sky personnel and it was not installed properly due to which its one of the screw has gone off. Now, i have called tata sky customer care on which i am told that i would be levied Rs. 500 for the repairs. As the installation has been done by tata sky personnel and it should have been done properly so that it should not have been damaged. So, kindly provide corrective action over the same without charging over the same.

I am a tata sky consumer having id [protected]. I have been facing problem as the company trying to swindle my money with unnecessarily adding up the package without any request from my side. By this way they have charged additional inr 100 on 3rd august 2014 and again added up some additional english movie channel. Stern action needed against such type of attitude towards common consumers.

I Chandran like to inform you that I have recharged on 17/7/2014 for RS.200 ONE month from 17/7/2014 to 16/8/2014 in my nearest dealer (SATHYA SHOP GREEMS RD.)But TV shows due date 5/8/2014.kindly change the date as soon as possible.it is a new connection no any due at all.contact your dealer please.or else I will move the consumer court. Thank u K.CHANDRAN M.A.BEd MOB.[protected]

My Tata sky No. is [protected] and this no. is located at Custom House Bankot. As I have been now posted to Mumbai, I had requested your Customer care officers to change the connection on the name of the new person who has taken the charge of Bankot Customs House, however Tata sky Customer care is not able to resolve the issue . You are requested to guide me in the matter and inform me the procedure to change the name and registered no. of the above mentioned connection at the earliest.

i am vimal kumar and i have tata sky ID No. [protected] residing at kanpur. i am regularly recharging my tata sky with 220/ month plan. recently i have received a massage in which it is communicated that i have to pay 230/ in place of 220/ month. it is also communicated though telephone that an additional channel has been added with a monthly charge of Rs. 10/ per month. Please cancel the added channel so that i have to pay only Rs. 220/ per month. please do the need full at your end. My Mobile No. is [protected].

Dear Sir,
I am a subscriber of TATASKY, having customer no. [protected]. Since last two months I am requesting to de-subscribe the active music channel. The same has been told to your help line number but this is not being done. Further I am a BSNL subscriber and when I call to your HELPLINE no. displayed in the home page [protected], it is being told that I am not able to call from this number and money is also being deducted for calling to this number. I have made three attempts on[protected] and[protected] but all in vain, every month I am forced to pay Rs. 100 extra for the channels which I dont want.

Hence I request you to immediately di-subscribe the sonysix cahnnel and Active music Channel

Further I am disgusted with the service of TATA sky because they are just looting money.
Also please note that they have every facility to add on the channels by SMS, and also on their website, but unfortunately they dont have the facility to de-subscribe any channel which is strongly required for any service provider . Kindly look into the matter.

Respected Sir, I am Oldest consumer of Tata sky Having ID- [protected] and my plan was sports kids of Rs. 320/- today my account was deactivated before due date of recharging. No one your executive proper answer to me i call them 5 to 6 time but every time i got diffrent answer please solve my problem other wise take back your set off box. My mobile no. is [protected]

Sir, I am to say that, Initially I purchase Tata sky with a Monthly subscription Rs.500/- (One HD and Other Non HD). But, later on the Monthly fees increased to Rs.600/- . Now, I have received a message regarding HD access from Rs.100-125/- and revised Tata Sky A/C from Rs.280/- to Rs.320/- from 23.4.2014. All the above changes in fees are without my acknowledgement or Instructions from my RMN. Therefore you are requested to clarify on the above at an earliest. Yours Sincerely, Subhendu Satapathy, Sub ID No.-[protected] E-mail- [protected]@rediffmail.com

Dear team, I am using tata sky service my subscribe no.[protected] .I want change my RMN no.that is [protected] please update this in to my account Thanks Latesh chikhale. [protected]

‎Dear Tata Sky team, My tata sky I'd is ‎[protected] During heated discussion with your customer care executive just now, I have come to know that HD access fee has been charged to my account without any knowledge and without my request. This in itself is highly unethical and I cannot believe a company having TATA Brand name can indulge in such mal practices. This is in fact third time HD Access fee has been levied to my account. In may and June also, this was charged. When I realised I went to mytatasky.com‎ self care section and removed HD package after which HD channels stopped on my TV. The. On 20th July, again HD access fee is levied by you on your own. I immediately request you to reverse all HD access fees levied on my account till date, otherwise refund all balance in my account and close my tata sky connection. I need an immediate resolution here as I have already faced unnecessary inconvenoence and mental torture in this regard. In case you do not provide a resolution within 48 hrs, I will be forced to take legal action and move to consumer court.

It's the third time I had to get in touch with Tata Sky, to complaint the NO SIGNAL issue, within a span of less than One and Half month. It's an issue from there side, and they charge us Rs.150 for every visit just so the technician can come and see what is the problem. The second time, technician visited to check, change a part in the Disc and charged us another Rs.250. And now, after 15 days of replacement this part in the Disc, Tata Sky is again SHUT WITH NO SIGNAL. AS per my comparison, TataSky is the highest charged Digital Cable Service. And I checked with my neighbours using other Digital Cable Services, and there TV's are working just fine even During thr rains. Tatasky always gives a reason saying, that this is happening due to the rains. Then i should say that they are not competent enough with other service providers, as thier signal quality is sooooo poor!! If this happens once again, I am definitely changing to some other service provider. I've been using tata sky for the last 5 years, and have recommened to everyone. BUT THIS TIME I AM SO IRRITATED OF THERE SERVICE, I WILL NEVER EVER RECOMMEND IT TO ANYONE.

Since last 3 months, around 20-25 calls made to Tatar sky. Till date they did not resolve the issue. They are also not willing to cancel the subscription. They charged for remote twice (Rs. 250/- in cash and Rs. 175 deducted from my balance for supplying one remote. They charged 500 for set top box. I am paying subscription amount without watching TV. THEIR APPROACH TO MY PROBLEM IS LETAHRGIC AND HOPELESS. I WANT MY SUBSCRIPTION TO BE CANCELLED AND FULL AMOUNT TO BE REFUNDED. ADDITIONALLY I SHOULD BE COMPENSATED FOR THE MENTAL STRESS I FACED DUE TO THEIR NON-ACTION.

I have been using a Tata sky standard connection. My subscription ID is [protected]. I wanted a HD connection for my other television, so i called at tata sky helpline number on 21/07/2014 to get all the information about it. I was told that there will be no activation charges n i will have to pay Rs2000 and at this price i will get the tata sky HD box and when i asked about HD services and channels i was told that i will get 2months hd access and recharge free with the tata sky HD box, so i asked them to install a HD connection. On 22/07/2014 a service man came to install the connection, i told him many times not to make hole in my window but he damaged my window.He did the recharge of Rs2000 for me and when i spoke to the customer agent i was again told by the service man and the customer agent that i will get 2month HD services and recharge free, and after 2months its my wish if i want to continue to the HD service i will have to book a HD package if not i can still enjoy the standard package. So i gave Rs2000 to the service man and he told me that within 24hrs my HD channels will start. And he told me that my tata sky dish is supposed to be changed as its a rule made by the company, i asked him to come on Sunday 27/07/2014 but he didn't came and he didn't picked up my calls. When the HD services on my television didn't got started within 24hrs i caled the tata sky helpline number and i had also send a message from my mobile number on 23/07/2014 and i was told that a tata sky customer executive will contact me but i did not got any response till 24/07/2014. So on 25/07/2014 i again called the tata sky customer service and told them my problem n asked them why my HD services has not started yet. Then i was told a completely opposite information which shocked me completely..I was told that i dont have a HD connection. To get the HD services i will have to upgrade my standard connection to HD connection at a cost of Rs990. And then i will have to choose a HD channel package according to my wish and choice and then Iam suppose to make a recharge monthly semi-annually or annually for the package i choose only then i will be able to get the HD services. If that was the procedure then i would have upgraded the standard connection which i already had to HD connection why would i get another connection. After that on26/07/2014 i got a call from the tata sky customer executive regarding the calls and message done by me, i told the executive my problem and the false information given to me and the customer agent told me i will receive a call from executive head regarding my problem, but no one contacted me so i again called the tata sky customer service on 27/07/2014 but they are not taking any step and everytime iam being told that an executive will contact me or a technichal head will contact me but no one is contacting me, my complaint is not getting executed. I want my complaint to get executed very soon or i will sue the company for doing fraud with the customer and giving false information and not assisting the customer with their queries and problems properly.

I am dr.shailesh, a tata sky customer with id [protected]. I shifted from chandigarh to delhi on 22 / 7/14.. I am repeatedly calling at your helpline no. [protected] and [protected], but no one responded since 23/7/14. on 26th a girl responded with mobile no. [protected], that installer will visit on 27th, i am waiting since morning, the girl is not picking the phone now. I feel that i have done some sin by becoming your customer. please take action against that girl or i have planned to go to DELHI HIGH COURT for my mental harrasment since last 5 day. HOPEFUL for favorable reply Dr. Shailesh MD (PGIMER CHANDIGARH)

I uninstall my tata sky on 15 june 2014 on that day i have more than 800 rs of balance in my account every time the tata sky costumer care exacutive told me that we will dont charge any singe rupee till u install your tata sky but today my account balance is 0 now thay asking to me it is our policy that we will charge you daily charges its your problam when you install your tata sky but my tata sky is still not installed. please solve my problam as soon as possible thank you siddhartha singh

I am facing issue with the Tata sky connection. Saying no network. I called customer care and they started telling me charges first instead checking details about complaint and issue. Secondly i told i am ok with the charges they gave a complaint number E4btu3m. I checked when the enginer will be visiting, they informed at around 11:00 am next day so took second shift in my office and waited till 1:00 and no body turned up. 2nd day i got a call and confirmed that enginer will come by 4:00, i told 4:00 is not ok as i go to office and requested to send some one in morning or saturday. No body turned up and no one did a followup till date. Customer care is pathetic. Second i am got irritated with Tata sky connection as when ever it rain signal goes off. when it rains all are at home and would like to watch movie at that time network goes down and no TV. Please review this and give proper justice to customer.

Sir - I Ram Kishor (KISHOR ELECTRONICS) honourly request you to take this matter on priority. On. 07/06/2014. I (KISHOR ELECTRONICS - Tata sky delar ID 3618949 mob. No. [protected]) booked a new connection Dated 07/06/2014 on the name of Mr. Sharad Bajpai at the below Address - CI site 2nd pankee industriyal Area kanpur with - Customer ID-[protected], after Activation of kit Rs.999 + FRC of Rs.821. The installer of Tata sky went to the above customer Address and rejected the site because of singnal problem and cancelled the connection. Later on Mr. Sharad Bajpai (customer) told me that the installer has cancel my connection. On 07/06/2014. I Called my Distributor J.J. Electronics. Kanpur Manager name - Suneel Pandey and ( Salesman - Sumit Bajpai ) about cancellation & given the complete detail vourbelly and SMS as asked by him so that he can refund the money as early as possible . And they told me that the refund will be maid in your EVD Account within a week. Upto 14/06/2014. I could not recieve the refund So I made the call to Tata Sky callcenter toll free [protected] and told my all problem & the operator told me that your request is submitted to Tata sky and your request no. is - 1-[protected] and the case will be solved with in seven days. but sofor nothing has been done by Tata sky D2H company & Distributor point J.J. Electronics Kanpur. On the same customer ID (Mr. Sharad bajapi ) of the ATM of Rs. 100 was given to me after booking. But when the request ID was generated by the company it was reimbersed by the Tata sky D2H company with in a short period (3 or 4 days ). But my FRC Amount 821 & Activation Kit MRP.999 is yet pending & no refund is made. Again on 17/07/2014. I made the call & ask about the outcome of my request (No-1-[protected]). The operater listened me carefully and for warded my same request no to high athority and told me that a company call will be generated with in 24 hours to you and the matter will be solved. On 19/07/2014 when I did not recieve the call by the company I made the call again and ask about my matter giving reference of my request no.(1-[protected]) the operator or athority told that we can not do any thing at our point this is the matter or problem between you & the Distributor point J.J. Electronics. Today (19/07/2014) i call back to Salesman Mr. Sumit Bajpai & asked about FRC of Rs.821 refund + Kit MRP.999 said to him that I will make the complain through LEGAL notice / Consumer Complaints / RTI and then he Told Me "JO KUTCH KARNA HAI KAR LO KUTCH NAHI KAR PAOGE ". So i kindly request the Tata sky D2H Authority or company to refund my above said amount by cheque also request withdraw the demos provided by the company after refunding the demo amount of Rs.2000 (Two Demo). Because as per the company/Distributor rule - (verbally) that you have to buy five pcs THK Kit Rs.999 with in three months for each Demo as per the instruction each demo requires 20 pcs Kit Rs.999 MRP for continuation of 12 months which requires THK kit 40 pcs MRP Rs.999or MRP Rs. 599 in one year for two demos whereas i activated or booked 72 pcs THK kit MRP Rs. 999 dated from 11/3/2013 to 22/6/2014, still my demos are shutdown by the tata sky company . And Distributor J.J. ELECTRONICS is asking to buy 10 pcs THK Kit MRP Rs. 999 for activation two demos which is unjustified. So i request to close Tata Sky counter at my Kishore Electronics Naubasta Kanpur and refund my demoes ammount of Rs 2000, FRC Rs. 821, THK Kit MRP Rs. 999, and also refund the ammount of two sheild pack THK Kit MRP Rs. 999n which are still held by me . So i honourly request Consumer Complaint Forum to look into matter/ problem and do the favour to me as the TATA SKY D2H company and distributor J.J. ELECTRONICS are not listening to me . Thanks MY FULL DETAIL - SHOP NAME- KISHORE ELECTRONICS SHOPKEEPER NAME - RAM KISHORE SWARNKAR CONTACT NO .- [protected], [protected] DELAR ID TATA SKY - 3618949