Tata Sky Complaints & Reviews

Friends, Please be careful with the recent software update on Tatasky HD recording set top box introduced a bug which was causing frequent re-start of set top box. I made this complaint recently, these so called helpdesk guys were not able to resolve the problem and they sent an engineer to my house, you know what he did he just change the power saving mode from 'Yes' to 'No' and it got resolved. Now Tata sky asking me to pay Rs.150 towards visiting charges, I refused to pay and I am closing my connection with Tata Sky. They are charging for their own bugs now... Friends please be careful Tata Sky has become Cheating company... My VC No. is [protected] from Chennai Think about no. of Connection X Rs.150/- how much they swindle over night from consumers. regards Logamoorthy

We are using Taata sky since last more than 5 years. Till now we never faced any problem in the service. However in mid of February 2014 Tata sky representatives visited our residence and changed the set top box ( From Old silver colored box/0 to a new Black box saying that the same is being done due to some software upgradation( This was done free of cost). Since than we are facing problems in the device. The set top bow responds late on the remote. Whenever we want to change channel of change volume etc it responds very late. Today when we raised this issue atTat Sky they told us that the warranty on the set top box is only for one month and it is charge able to replace same. We have told them to return our old set top box only as this was performing well, it was only due to there software alteration that the box was replaced and we are facing this issue. And now we are being told to pay for the box

Sir, One of the Tata Sky Representatives called me on my mobile number registered with them ([protected]) on 5th December 2013 and explained me about of their packs called Actve Vedic Maths. He just activated the pack without my consent and cut the line. When I checked the Tata Sky website (http://mytatasky.com/), it said that the pack was activated for 4 months and did not provide any option for dropping the pack. Moreover, they are showing that the pack costs Rs. 4 per month on the website but actually they are deducting Rs. 137 per month for it. Name registered with Tata Sky: J Morya Tata Sky Subscriber Id: [protected] Mobile number: [protected] e-mail address: [protected]@gmail.com Information shown on the website: Web address: https://www.mytatasky.com/web/portal/view/modify-packages?p_p_id=Packages_WAR_Pa...⇄ ACTVE VEDIC MATHS Duration : 4 Months Price : Rs. 4 Start Date : 05 Dec 2013 Paid upto : 03 Apr 2014 The monthly subscription charge will be deducted from your account on a per day basis

I am forwarding my grievences, which is against Tatasky. I have talked 15 times to tata sky customer care and 10 times i have lodge the complaint via mails regarding english movies channels are not coming for the last 40 days but no technician has visited my home for the last 20 days. The service of tata sky is just pathetic Further, I want to know consumer court in/around Fazilka, where I can lodge complaint and also a PIL (procedure) against Tatasky besides various concerned ministries... Pl. read and advise...

DTH free channels free dena DTH free channels free dena india goverment duwra DTH service ke free channels kewal Dth pr hi free aa rhe he.jab ki india govt.ne sabhi ke lia free channels aam janta ke lia kanoon pass kiya he.jo ki kisi bhi comapany ki dish ho free aane chahiye lakin hamare azad bharat me aisa nhi ne tv channels companies duwara DTH ke FREE CHANNELS bhi poora paisa lekar hi dikhaye ja rhe he.agar kisi ke pass recharge ke lia paise nhi he tab companies dura DISH ko band kar diya jata he.jo ki sarasar galat he DTH KE free channels dish pr aane hi chahiye.ISSE DESH KI LAKHO JANTA DUKHI HO RAHI HE.Kripya is our INDIA GOVERMENT dhiyan degi DESH KI JANTA ke sath nyaye hoga. DTH service ke CHANNELS FREE KIYE JAYE. my mob no [removed]. my email [protected]@gmail.com

Our Tata sky id number is [protected] .we have paid subscription for half year.But since last ten days we are facing difficulties in we viewing certain channels like CNBCTV18 and other English news channels.
We request you to look into the matter urgently.

Dear Sir,

Since 24th Dec'13, I am not able to view all the channels for which I am paying monthly charges. On receiving my complaint, you had send technician and deducted Rs.150/- from my account on 26th Dec'13. Inspite of your technician visit, when I could not see all the channels, he had told me that due to change of Tatasky software and set top box, I will be able to see all channels in due course. But I regret to inform you that till date, I could not able to view all channels. Moreover, you are regularly deducting monthly charges for the channels, which I could not view, since Dec'13.

If you could not permit me to view all the channels for which I have subscribed & you are regularly deducting monthly charges, please deactivate it with immediate effect.

Thanks

NILESH TIRKY
[protected] / [protected]

tatasky representatives kept calling me asking me to activate karaoke on my hd pvr box which costs 1950.and when i did it didnt work from the very first day and i have been calling them only to hear that my request is in process. and finally after calling them almost 10 times i got the karaoke pack deactivated for which i got a refund of Rs. 600 only.

I sri.Khilip ku. Sahoo state that i have a tatasky dth connection with a monthly package of rs.220.00/- but for the month of february the company had change my package to rs.498.00/- without my permission.I opposed this monopoly and ask for change it to earlier package but they are not do that till date.

Therefore, kindly take necessary action regarding this matter as soon as possible.I will be greatfull to you for you concern action.


Your's faithfully
Khilip kumar sahoo
Id.No-[protected]

Name: Pratik S. Garibe Tata Sky ID: [protected] I had called Tata sky helpline center dated 16 February 2014 for relocation and immediately got the work order number. Then I got a call from their representative saying they need society permission. Taking the same I informed them but no representative came from Tata sky. Also, I came to know from a Tata sky representative (on Phone) that there is a problem from the Local cable network, but will sort out and will send the installation guy. but again I got no response from them. So again I called and again logged the complaint for the same and got the work order (dated 19 Feb 2014) and this time, a representative came, did the survey of home for installation and said that cable from Dish to TV is not sufficient and will be back in few minutes by bringing the sufficient cable. From that date to till date i.e. 03 March 2014 I keep calling them and nobody came for the installation. Because of this I have lost my money which was remaining from date 16 Feb 2014 to my next recharge date i.e 27 Feb 2014. After such a long wait, I got frustrated and again called Tata sky helpline number (03 March 2014, 11:51am), and asked them to give me reply in next 1hour or send me the reason(s) to my email id saying why you are not going to complete this relocation work order. As per my latest complaint on phone, I came to know that work order was not completed because of incomplete address details. This could not be the reason as the Tata sky representative has visited us as stated above. For reference I am attaching the proof of the SMS's which I got from Tata sky regarding work order. We have made a written complaint to Tata sky dated 02 March 2014, but didn't get any reply. I am hoping by logging this online complaint, I will get justice with my money which I lost on Tata sky. Thank and Regards, Pratik Garibe

I Recharged my account bearing subscriber id [protected] on 24th July 2013 with Rs.3, 000/- for a annual package which should have been applicable up to July/Aug 2014. To my utter surprise i started receiving sms'es from tatasky that my validity is only up to 2nd March 2013. I called up 24Hr helpline number three times i.e. on 24th Feb, 26th Feb and again on 28th Feb (complaint number 1-[protected]) and discovered that some half yearly package worth Rs.1750/- is active on my account alongwith Active learning and Colors channel. I also lodged a written complaint on your website on 26th Feb but did not receive any response till date from your end.On 28th Feb i spoke to your customer care executives Vishal Kade who was extremely arrogant in his speech and on my repeated insistence he did not transfer the call to his senior/manager and disconnected my call. This kind of a service is not expected out of a reputed company like Tata's. Tata is a highly regarded brand in our Country and should not loose respect like this.I would like to reiterate that neither have i subscribed to the so called half yearly package, active learning or to colors. I only recharged for Rs.3, 000/- for an annual package. I request you to refund entire amount in my account with a validity up to Aug 2014. Today i got call .RegardsP.P. SHRIVASTAVA[protected]

I tried to purchase new Tatasky HD connection from www.tatasky.com, where amount of rs 2250 has been deducted from my IDBI account but there was error on website and I did not get any online receipt from tatasky for same. After calling several times to their support call centre, I am only getting terrible responses but no refund. Please help me getting refund of my money ASAP as its been more than 15 days. Date Of transaction : 07 Feb 2014 Ammount : 2250 Rs. Transaction ID : IPAY/ESHP/BD/37012535/MIDB[protected]_TAT IDBI ID : 37012535 MIDB[protected] Tatasky complaint ID : 1-[protected] Tatasky complaint ID : 1-[protected] Tatasky Registration ID while Purchasing new connection : DS[protected] Regards- Snehal Kute -[protected]

Hi, My tata sky installation is not completed and by the time of payment they said installation can be on the same day of day after tomorrow for sure. when i am calling them when will be my installation done then they are saying it will be day after tomorrow again on tomorrow. what is wrong with Tata Sky brand ? I was happy when videocon D2H guy said installation will be on the same day anyhow. Theare are no assurity no contact person on Tata Sky side ? nodel officer not picking up call as this is sunday. so whom should i contact what will be the solution ? First day frustated with Tata Sky dont know how they will carry my plans in the future. Worried. Contact Number : [protected]

Dear Sir/Madam My Name is Naresh Kumar and My Tata Sky ID No.[protected] I have a complane that I have lost my old mobile no.[protected]. In future my process in your company with my new mobile no.[protected]. and in future you contract me my new no. ( [protected]). So please you update my new mobile no.in your system. Thanks, Regard Naresh Kumar Mob.no.[protected]

I got tata Sky installed on 3-Feb-2014. Ever since it was installed no volume was coming.The person who installed told that he will check it later. So I called the customer care, asked them to fix the issue. They told me that the set up box was faulty, they will get a new set up box installed. I kept calling them 3 times, every day, for the past 15 days. They keep telling me that they will fix it in 24 hours. But they send no one to check the issue. So i asked them to disconnect and give me a full Refund . Now they are saying they can not give a full refund for the equipment. But the Equipment was faulty in the first place, and they are not willing to Refund Or Replace.

I have 2 HD boxes installed in end December 2013. Both the boxes are not displaying channel content on random channels. Both are HD boxes. At times the channels are displayed. On my complaint technicians visited but did not rectify the problem as they did not have spare boxes and I heard them commenting, how many boxes we replace. The message we got was there are large no of failures of these HD boxes and they are unable to cope up with the work. One of the technicians indicated Rs 300 bribe for faster response. The service team closed the complaint without attending and the call center kept on assuring me that it will be attended. So far the issue is not resolved. I would like to have a permanent remedy for this issue or refund so that I can go else where.

On 13th Feb ’14 I recharged my
Tata Sky DTH ID no. [protected] for Rs. 220 monthly plan. I had
recharged via just recharge it and received success confirmation via my registered mobile no. and e-mail
ID. But these crooks did not credit my Tata Sky DTH. I had call to Tata sky cusmercare ( [protected]) on 15th feb regarding flashing massage of recharge is showing on my Television, but executive was saying that contact to your bank for deduction of your amount, when I am said that give me a complaint no. He says that hold your phone. After holding he was disconnect my call without any solution or without my complaint no.my complaint as usual no
Response from them. Kindly take up the issue as I’m sick of these. Proof of recharge confirmation attached.

Just recharge it-
TRANSACTION RECEIPT Order No. : DN[protected] Transaction Date : Feb 13 2014 12:40AM Successful Recharge of TATA SKY DTH No. [protected] 220.00 Total Amount Paid 220.00

Hi, Recently I am not getting proper signal with Tata Sky set top box . I always see 'No signal' message . I did the pre-requisites(power off/on, tighten the cables, clear weather by the way) I have called customer care to address my concerns. They are charging me 100 to 150 Rs for this service . This extra service charge is not correct, I have not done anything here to Tata Sky signal, its there mistake of not having the signal strength enough or they have some technical issues . This is not at all customer oriented, why would a customer pay for the companies bad service of not getting the signal in the first place. There is no guarantee that the problem will be fixed ? what if this is a new way to get some extra money out of customers. Complaint No : C4VQQL1 Complaint Date : 14th Feb, 2014 . Bad service, no signal from : 1 week of above mentioned date

My customer id is [protected]. It is since the last 3 months, I have been complaining of not being able to view the channels that I have subscribed to. I receive only verbal commitments on the phone as well as when I mail my complain, with no technician coming to my house to solve the problem. It is several times during the last 3 months I have been complaining with no action from Tatasky employees.

Some of the channels in the Tata Sky package (Subscriber ID : [protected]) aren't viewable. "No Signal" is display. Had raised the issue with the Customer Care on 25 Dec (Service Request Number: SR[protected]. Two days later, this request was closed without providing any resolution. Raised a new request thereafter A Service Engineer was sent. He could not fix the problem. He went back saying that there was a problem with the set top box, and that they have run out of stock of the set top boxes. New boxes would be available only after a month. He said the box would be replaced when the new stock arrives. It's been more than a month now. The box hasn't been replaced yet. I have called up Customer Care and reported the issue many times there after, but there has been no resolution yet. Customer care would respond that some one from the local service team would call up within 2hrs and a service personal would visit to rectify the issue. Nether do I get a call from any local service personal, nor does any one visit to check the issue. Please assist in having the issue fixed. Thanks and Regards.