Tata Sky Complaints & Reviews

Dear Sir, I beg to state that I have requested to service centre for stopped my HD channels, so many time. But they ignore every time without any reason. You are requested to do needful for the same at the earliest. With warm Regards, Naresh Adwani ID - [protected] name of Mrs Juhi Adwani

Dear Sir/Madam My Name is v ajaykumar.and My Tata Sky ID No.[protected] I have a complaint that I have lost my old mobile no.[protected]. In future my process in your company with my new mobile no.[protected]. and in future you contract me my new no. ( [protected]). So please you update my new mobile no.in your system. Thanks, Regard !! ajaykumar v Mob.no.[protected]

The below mail was sent to you on 12/9/14 & only received above reference number only.I want immediate resolution on the below mail. Dear Sir Your above person(Mr.Abhinav) called at my residence today afternoon at my landline([protected])& added active cooking package w/o my consent/approval. Kindly respond on fllowing points. 1.On basis of SMS, the complian lodged with your phone number's represenatatives today for delition, which was refused by them & not provided me the compalin number yet. 2.I asked the evidence of consent/approval for above, which could not be provided by them as call record. 3.Why you have made phone call on my residence's landline ([protected]), whereas my registered phone number(given below) was not called for the same activity(malafide intention). 4.Why complain number not registerd & reverse the package/amount immediately on phone call today. The above activity is totaly illegal( added w/o consent/approval).This is breach of contract terms between service provider & customer. In the light of above, you are instructed reverse the amount today w/o any delay, failing which appropriate action would be initiatted. Regards D, Banerjee

Dear Sir,

My Tata Sky account information:
Name: Raja Sandilya
Subscriber ID: [protected]
Location: Sec 23, Gurgaon, Haryana.

Complaint: Today a Tata sky executive named Miss Gurpreet called me to opt for some package to my account.
I politely refused for the same.Then she suggested, I should opt the Actve smart games package as it will allow me to play nice games, to which I told her that, I am out of station and will go for the package if I like it, once I am back to Gurgaon. The executive hanged the call wishing me good evening.

After that I received a text message on my registered mobile no. [protected] at 7:08 p.m stating that Rs 49/-
has been deducted from my account against the subscription of the said package.

I request you to kindly take necessary action and remove the package with immediate effect as it's an imposed one.I request you kindly notify the executive against such imposing act.

Regards,
Raja Sandilya
[protected]

my ID [protected] You have included Active English and Active Games in my package without my consent. Immediately I lodged complaints through your phone line as well as through email. I was all the time assured by you that those channels would be removed and no extra charge will be made. I was assured that you would contact me within 24 hours. Several 24 hours have passed and no contact has been made by you. I notice that my package still shows inclusion of the Active Channels. This is very much disturbing and not expected from reputed company like Tata. Your immediate positive action is solicited. Please revert. Malay Kumar Chatterjee 14.09.2014

Sir, I am a Tata Sky DTH customer and my consumer ID is [protected] and my name is Dipak Kumar Nath. Today i. e. on 13/09/2014 at 20.09 hrs a customer care representative named Miss Alisha call me and without my permission she activate active cooking pack where as I have told her to don't activate the same. But she activate the above mentioned pack. After some time I have contact with another customer care executive for deactivate the same. Previously Tata Sky has done the same case with me. Please lunch a complaint against the representative as well as Tata Sky. Regards, Dipak Kr. Nath [protected] [protected]@gmail.com

Dear Team, Tata Sky cust id [protected] in name of suriender lamba had been charged unwantedly by tata sky calling team in the name of packages like lifestyle gold @rs45/- and active cooking @ rs49/-. When i talk to there representative for this daily deduction from my account for a month time. They said they cannot do anything as it has been activated and you have to pay it and it's good for you this and that. For this i had conversation with Neetu on 09/10/2014 she said person name sandeep called me and you gave the request. I said if that's so you and me are online play the recorded call. Which she said i cannot but i will send you request to concerned department. Finally i was given a no 1-[protected] and time of 48hrs for resolution. These service providers are harrasing us unwantedly. Request you to take action. Attaching proof of monthly statement for the same. Also no matter we said no to many proposals of there on phone but thye call us a lot and harrass us. Beside this they send lot of recharge messages prior to one week before the due date on phone and on t.v.The word Dr in the statement shows deduction. Thanks & Regards Chhavinder Lamba Mob [protected]

I.D -[protected] and Work Holder no. - 1-[protected].From a moths only few entertainment channels and movie channels are coming rest all the sports, news, kids, music and some of the movie and entertainment channels are not coming.I called up on the helpline number for 3 to 4 times but the helpline person did nothing and this is really irritating.We pay our monthly recharges on time but are not able to watch the channel due to signal problem and this is really disgusting.I hope you will look forward to this message and do something really fast.

TATA SKY SUBSCRIBER ID[protected] Mail id is [protected]@yahoo.co.in.Since Morning six o clock, no signal message is appearing on screen. On IVRS, higly unscrupulous response with unbearale wait time.. and the respondant says that I have to pay 150/- to the technician for checking this fault. It is a regular business been made by a so called reputed group called TATA, for every complaint being put is the charges of Rs. 150/- Is the custuomer at fault if the signal is not coming!!!. The day the set top box was changed of MPEG-4, only red and blue picture is appearing. It is a cheat and fraud in the name of TATA, The undersigned wish to have the technician at the earliest at my Hyderabad address, I will pay NO money for tjhis unscrupulous standards.. Failing the action by today the matter would be addressed by Consumer Court and in the Ministry of Consumer Affairs--Jago Grahak Jago helpline.. Regards, S.P. Singh Head of Operations Eenadu Television Network--Hyderabad. Contact:[protected].

I have done online order deal from SSSCart.com to buy TATA Sky HD connection on 26th July 2014. Payment received to SSScart.com they send email for same.and they had a tie up with TaTa Sky group, I have received SMS from TATA Sky with subscriber ID for installation of TATA Sky DTH in my current city Wakad Pune. Next day I have received phone call from chinchwad TATA Sky dealer that your order is cancelled with reason :" Local Cable Operator Issue" they dont allow installation in Wakad area, so you have to cancel this deal and buy new DTH from that operator. Then I send a request email for cancellation of my Order on 28th July2014 to ssscart their Sales Executive Mr.Suvy and Anand said you will get refund money within 7 days. Even Tata Sky dealer and call center guys also said they Refund amount in my HDFC bank account from where I paid online. I followed up for several times to call TATA Sky helpline no for several days with TATA Sky executives, they are not responding with proper answers and just making false commitments you will receive a call from Senior withing next 24 hours and your issue will get resolve. Today is 09th Sept2014. It is almost 1 and half month TILL I havent received any call from anyone and NO REFUND Of my Hard Earned Money. When should I expect my Money to GET REFUND??? CAN I ASK FOR TIME MONEY LOSS and HARASSMENT PENALTY from TATA SKY or SSSCart.com???? Please let me know what should I do to get me my money back ASAP???

I S.Mukherji, have upgraded our Ordinary Set Box to a HD Set Top box which is NOT FUNCTIONING CORRECT.My subscriber id. is [protected].I had complained on the phone on you help line number, they had sent a technician, but he could not set the Set Top Box right.My contact number is [protected] and my email id.is [protected]@gmail.com.I would appreciate a Speedy Action.
Thanks,
S.Mukherji

Dear Sir/Madam, REG Mob No. [protected] I have spoken to your help desk about four times in the last one wee. I have been getting unclear, confusing and unhelpful response. My first question was - how is it that I got an sms on my registered mobile saying that my package is expiring on about 12th Sep 2014, when my TV shows subscription up to 21st Oct 2014. I am still confused and havent got the answer. Next time, I wanted to speak to a senior man in TataSky and on my insistance was given a complaint no. It is now about 4 days no one has contacted me. Fed up I again called helpline and asked them the amount to be recharged to continue with the annual mega package for one more year from 12th Sep 2014. I was told an amount of Rs 8000/-, which I paid this morning (08.09.2014). I then got a alert on one of my TV which showed subscription expiring on 10.06.2015 while other TV was still showing the earlier accounts info.. Surprised at the above I again called your helpline today and talked to Ms. Rajeshwari. She told me not to worry about the date shown in the alert (this is surprising as this was the second time I was told this phrase - first being when I enquired about discrepency between the date of expiry of package and date up to which my balance will last). I was told to call again on 11th Sep and request helpline for extending my package for one year when every thing will be correctly reflected on TV. WILL SOME ONE FROM TATA SKY CALL ME AND TELL ME WHY YOUR HELPLINE IS MORE BEUROCARTIC THAN A GOVT. DEPTT. AND THE NEED OF MY CALLING AGAIN? Thanks, S K Ahluwalia. .

today i talked to one tata sky custmare care operator to drop my one of multi tv connection on[protected] and request to do the same. when i requesting him for dropation of the services person talking to me very rapidly and only interested in explaining other services/plans which was not in concerned and the same time i was not able to understand. i interrupted him twice that i could not able to understand what he talked. Immediately he started two paid services on my tata sky id . I once again talked to the operator and requested him for discontinuing the services .but the operator took me on hold for long time . I again talked to the custmare care for dropping the services but she insisted me for continuing the services. Please look into the matter how such a perstigious company operator for completing their target exploit their consumer. My Tata sky id is[protected]

Sir Mt tata sky subscriber id is [protected]. I want to change mobile number, due to lost of my sim...My old number is[protected] .New one is .[protected]. Kindly change my number as soon as possible and my email id is [protected]@gmail.com.

Hi, I am Tata Sky DTH Customer with number with ID [protected].Today one of teh Customer care Executive called me up that they are providing some free gaming package to me as consideration Old valuable cusomer.After few minutes they have deducted Rs49 from my account.When I have called customer care they said/denied that it will not be discontinue before 30days as per process.This is Fraud with a customer to use tricky language to cheat a customer.Request you to reimbursed my amount back in my account. Regards Satvinder Singh Number-[protected]

This is for every one to read that how tata sky cheat their customers in name of providing service
1. Faced the problem with my tata sky hd+ set top box turning off by itself in the month of june 2014
2. Had my tata sky hd+set top box replaced 2 times in 2 days and paid rs 500 for it in the name of providing service.
3. Now after 3 months facing same problem again.
4. Called tatasky helpine number on 4/9/2014( 1:50 pm ) to complain about this issue again.There they are saying if my tata sky hd+set top box is replaced again then again i have to pay rs 500 this is their company policy that rs 500 is charged every time when set top box is replaced.
5. After this got a call from mr gagan([protected]) at 2:22 pm who works as a coordinator in tata sky service center confirming me that i have to pay rs 500 mandatory charge for my set top box to be replaced.


This is how tata sky has become one of the top most dth service provider by charging their premium customers every time without even their fault and providing them with faulty set top boxes.

Name: kapil juneja
Ph: [protected]
Tata sky id: [protected]

Sir/Madam, My name is sushant and my tata sky id no.[protected]. i would like to inform you that tata sky without asking activate FUN LEARNING PACK on my tata sky id. i submit my complaint tata sky customer care and your executive told me in 24 hours sort out your problem.but already over 24 hours pack is not deactivate.this is not first fraudulent activation.i am facing this problem last 9 month before tata sky activate active music pack and active games services on my id without asking me.i have request your honour please sort out my problem at your earliest convenience. thank you

I request you to correct my account / plan as you have on your own added english movies in my pack for which I never asked for. I recharged for Rs.150/-, only for the services rendered to correct the no signal problem. This, I have done as per your instruction and the person's advice who attended the service. Why this confusion with you people and it makes me frustrating and may push me to keep away from tatasky in the future. Id:[protected]. v nandakumar

Hello Sir/Madam I’m writing to inform you that I had a negative experience in your customer service First of all, I recognize that you, as the reader of this letter, are not responsible for my bad experience, but I am still upset about the situation My Subscriber ID is [protected] I have been trying to get things sorted out with my current a/c with you guys but to no avail all that i was trying to do was to Recharge the HD pack as we had loved the clarity of the service but the service provided was appalling we have been trying to get in touch with the customer care since Sun 31st but no success all that we get is that the line is busy or get hung up on multiple times we were informed to go online and to make the payments for the HD pack which we tried with same subscriber id and was getting a error to speak to customer care then i tried my Registered Mobile no [protected] and guess what Someone else's a/c is registered with my number (I will be attaching the screenshot of the same ) now when we finally got to speak to a person form Customer care whose name doesn't matter as you guys use Sou do names he directed me to this no [protected] in which i gave a missed call yesterday and got a call back today when i got the call was informed to speak with the customer care as they deal only with Installation and new customers Now can You Please direct me in which direction to go

For the last four days I have been subjected to nightmarish, bureaucratic hell from Tata Sky. On Thursday 28th August after I spoke to an executive who called about some billing details I requested the addition of two Premium HBO channels. These were duly added to my account but the screens on all three HD Plus TVs in my house went blank. A statement on the screen for any channel I clicked on read "You Have not subscribed to this channel" My TV screens remain blacked out to date (31st) i.e. for 72 hours. On the first day I was told there was a software error that was responsible as my account was not reflecting my paid dues therefore my screens were blank - yet TataSky had all the billing details and were fully aware that I was totally paid up with my next payment due in October. Yet no one has been able to address this complaint. I have spoken at least 15 times over the last four days to a succession of junior call centres and so called 'supervisors who have promised variously that they will restore the service in 4 hours to 24 hours every single day. I am appalled at the horrible merry go round that I have had to endure, explaining myself afresh daily to every 'supervisor' or Floor Supervisor' who has no authority to assure me anything and take no responsibility for the complaint. There is no complaint number that I can keep referring to, nor a record of my successive complaints. Therefore each time I get a different person on the line who discovers my problem is related to the Technical Division and promises to put it on some 'high priority' to the mythical Technical Staff who seem to be on permanent vacation. There is no structured hierarchy where I can take my complaint if it is not serviced within a reasonable time. The only authority I can get is the junior call centre executive or his supervisor who is as powerless as him and makes promises of restoration that he cannot deliver NOR held accountable for. Not a single attempt has been made by Tata Sky to contact me and give me information on why my complaint is not being serviced. It is encumbent upon only me to continuously complain and enquire; not on TataSky to keep enquiring if my complaints have been addressed. In fact I was told a floor supervisor would call back as he was too "busy" to attend to my complaint after 4 days of continuous complaints. The indifference and facelessness of this company, the utter lack of accountability and the dead end complaint mechanism has been a shock coming from a Tata company. Its horrible lack of care has been a disillusioning and ugly experience. Till now I am waiting for service to be restored.