Tikona Digital Networks Complaints & Reviews

My name is amit kumar singh, as i got the tikona connection on 10/7/2016, but i am facing the problem that i am not getting the internet properly, everytime the internet keeps dropping. I ahve complaint to the tikona customer care plenty of times, but they have not fixed my issue yet, everytime they use to give fake promises, they said that the technician will visit my home within 2hrs and fix my problem. But no one came. I complaint on 11th...

I was a customer of tikona internet service. My customer id is ([protected]). I have used tikona for 3 month and i found service of tikona very bad. I stop using that service, then in march 2016 i received a call from delhi civil court by mobile no-[protected] and she informed me that i have to pay 1877 rs extending bill to tikona. I have paid that amount on 21 march 2016 and i send a confirmation mail to tikona about it and i got a call from...

I want new connection at my home at tejendra prasda soc part-2 viratnagar road odhav ahmedabad-382415.

They told we cant provide service. They still not improving coverage in my area. Its so pathetic...

But company not providing any solution in emails, calls...

I want new connection at my home.. Previously i was sent many mails regarding same. Nut no solution provided...


Karanbr...

I had disconnected my internet connection long back and had talk multiple time to customer care about billing issue.

Last year aug/sep before 7th (i still remember this because of 100 time of explanation), i had called customer care for disconnecting my internet because i was shifting to other location where i was getting internet for free, after disconnection i did not had any dues.
From next month after disconnection...

Requested many time from email and mobile, to disconnect service as i am moving abroad,

Your bloody customer try to convince on continuation of service,
No commonsense they have, how can i use yr service abroad on which your senior dept as well as customer ask to continue.

They do not accept request for cancellation. They just stop service and keep charging as they want.

After calling...

I have been using Tikona for 3 months. It works sometimes and rest of the time remains stop. Multiple complains are raised but there is no permanent solution.
It is very hard to reach Customer Care executives. Lines are continuously busy and for hours we need to listen to IVT tunes after that it gets disconnected eventually. I have recorded these experiences.
Now I want to get it disconnected but not able to connect to customer...

I requested Tikona to disconnect my network 2 days befor billing date so i can avoid paying advance money for the next month. They said they will look into the matter and no one responded to me. On 7 july i got a bill for 1500 rs. and i called them to please take away the connection but they still not taking it and are spamming me to pay the bills....

I was not getting internet. Even after repeated complaint also it was not getting rectified.
Mail set for cancellation on 1/7/16. They are not cancelling connection. This month also i have got bill of last complete month. I am getting repeated call for bill payment.
They are just generating bill even though i am not using internet and not cancelling even though i have given written mail for cancellation.

Complaint...

Dear team,

Last 4/7/2016 i have paid 1000 rs to tikona sales execute (sateesh [protected]), after that they are contact my number and unable to contact his mobile number also i have provide the mail to [protected]@tikona.in but still i am not getting any responce and mail revert also and i have attach recepit also in the mail communication, kindly do the need full asap.

Mageshwaran. k
[protected]...

My issue is going on since January.
I am promised a speed of 4Mbps and I got their highest plan to ensure this.
But they neglected me as a returning customer. Everytime, anytime the speed hardly stays for 30 min.. I need to start rebooting my PC, adapter etc. Because of this and several other forum suggestions I got a router, a Mac computer to check if it was my computer as an issue.. again same problem.. the connection gives...

No solution, always provide same answer from last 2 month, we are looking, we will callback but i have received no solution and no call back

I don't understand how can you harass a customer, my request was simple
1. do a full and final settlement of my billing, adjust the non usage amount (due to technical issue of tikona side).
2. do terminate my connection and recover your device.
But always instead...

I have raised a request for my number change. since my previous is blocked so i raised a request. request was raised on thursday by mail for which a call should come on friday (within 24 hrs.) but it did not come. then i raised a request on friday afternoon by calling customer care and explaining them the issue. a request was registered. a call came on sunday around 4:30 pm but i was not in my room so they told that they will again call around...

I have already stopped my bill in few months back and i have stopped using tikona connection.
In june month, one of customer care representative called me and advise me to use connection. For that tikona has provided me 10 gb of data at no cost at the speed of existing plan. I have re-confirmed with customer care that this data is totally free of cost and i did not have to pay any single rupee upto 10 gb for one month.

Secondly,...

I made a complaint on 7th july, 2016 regarding poor service from tikona and hence asked them to terminate my connection at the earliest. https://www.consumercomplaints.intikona-terminate-the-connection-because-of-poor-network-and-non-responsive-behavior-of...⇄tikona-c1324887.

Tikona call center numbers are automated, no way to talk to their customer care executive. when we raise a request, they make it resolve with out even verifying...

Since past 1 year i'm using tikona services having username [protected], many times i'm facing issues with poor connectivity but since past one month i'm very very disappointed. I tried calling their customer care but they have remove human customer care and now ivr based technical support is there which is actually more poor service. There is no option to choose why i called and for what my complaint should be, it just raise the automated...

Dear sir/ma'am,

Through this mail i would like to inform you that i am a tikona subscriber having subscribed postpaid plan 4g4m600 and my id is [protected]. i am using the plan since one month only. as far as the plan is concerned there is no monthly charges for the first three months and post 10 gb there is unlimited usage.
Very recently i have been asked to pay rs. 137.50 as a bill of first moth. this is contradictory...

Hi Team,

Subject: Tikina Connection [protected]

This is to inform you that the connection that was installed on 27th of May 2016 has not been working since thee 1st day. I am completly frustated by calling customer care each and every time and getting a false promise everytime that the connection will be fixed. The senior technician as he calls him named Dharamveer Yadav has been rude to my father by insulting...

My tikona user id is [protected].
This is in regard to my complaint made on 15th june 2016. No attempts have been made by tikona for discontinuing my connection yet. Also, my tikona's profile page is displaying the next bill's due date to be 22nd july. There won't be any further payments made to tkona from my side. I just want my connection to be closed asap. Any advocate's call on tikona's behalf won't scare me as i have all the records...

This broadband company tikona is cheating customers only as i am using the services in a month only 10 to 12 days and other all days their network always dont work.

I am fade up now as according to my plan i could not consume my total gbs which they offer in plan but yes i am getting bills on time.

Even they dont have any helpdesk as their customer care not work properly even if you want to speak to their customer...

Everyday after 7.30 p. M my tikona internet broadband is either not connecting or the speed is very low (Download speed 10 kbps), the next day morning it works fine.. Im experiencing this issue for past 4 days. And have made complaints to tikona... This is kind of weird and since i work mostly form home it affects a lot... Kindly resolve the issue asap......