Tikona Digital Networks Complaints & Reviews

I am using tikona wi-bro from last 5 months, and there is a problem of web page login in every month, from lasr 10 days i am suffering from this and no response from the customer care, the engineer who is assigned to solve the problem has not came yet. Every time i called i have to explain the problem again and again to the helpine numbers and they neglect all this.
Very poor service,
I will suggest no other person to chhose...

Requested for a new connection on the 7 of july through a promotional flyer the very day a technician was sent to set up the connection, which left me impressed. On arrival the technical informed the d-link modem cannot be used for a tikona connection. I informed i would rather check other options that can use my d link router rather than buy a new router. He informed me he will get a connector the very next day, hence i agreed to set up...

Hi,
My registered tikona account number is [protected] and i am not satisfied with the kind of service provided by your company. following is the reason of my loss in faith in tikona.

I had used your tikona broadband service for over a year and had never missed to make any bill payment on time (except for the first payment as i was not aware of the billing cycle which i paid with the late fees). there were some technical...

Connectivity and login page problem...

Hey i checked my remaining usage limit on 22nd july around 10 pm, it showed me a remaining balance of 16.5 gbs. On 23rd july (Around 7 am) i got a message from their side that i have exhausted my fair usage! That left me shell shocked!
I immediately checked my session history and it showed that there were two sessions starting from 18:41:58 on 22 july from the same ip, of the same duration! One of the two session showed usage of 1698mb...

Not able to open any browser where internet is concerned. This issue is going on since last 1 month and today not able to access internet from any of the device. I have already recharged for 400 twice within 10 days but this issue is still going on. Need permanent solution or else would switch to some other isp if not resolved immediately. Also tried to call their call center several times but the support is very poor....

My user id is [protected]... M having 4mbps plan... M having continuous connectivity and speed issues since last 1year... M still having the connectivity issues and speed issues.. After complaining for so many months m nt getting proper assistance... The problem persists frequently every next day even aftr having engineer visit... Every time the executives tells to w8 4 4hrs but ur 4hrs nvr end and i m nt able to connect vid ur excecutive...

Before taking connection of tikona there was very nice respone, but as we hv taken connection there is no proper resopne when i am calling customer care telling that i am enable to connect through internet they tell me call router dept and call other dept.In very few days my internet pack is exhausted everytime how i also dnt know.
Nw i think i must switch to sm better net....

I opt for tikona on Dec 24, 2015 but due to network issue not able to register on the network and even after Engineer visit problem remain same.

For installation I paid Rs. 3000 cash and didn't get any receipt for it.

As per Tikona engineer their is network issue and the transmitting point is at far distance.

Due to this issue I opt for dis-installation and for refund for all the amount.br...

As per my request my final settlement of tikona connection done on 30/06/2015. Even after one year today i have received the following message from the vm-tikona "tikona wi-bro service id" is disconnected and bill amt of rs. 635.33 is still overdue. Kindly pay immediately. Call on some mobile number if paid or settled already". Please clarify me that after final settlement paid why did i have received this message from tikona. I have tried...

As informed by a Tikona team that for service Id -[protected] having an pending amount of Rs-1684.94.

My service is closed from 18 march-2015 and I have payed my last bill so then how this bill generated and I am getting informed after one and half year that I am having an pending amount .
I have not got any mail from Tikona till now and suddenly I get a call from legal team, this is not a correct way to communicate with...

Regarding :

Regarding request no: 1-[protected]
And
Reference to the tt no. 1-[protected]


From past 6 days i am following tikona and requesting to disconnect my connection ([protected]). but always i am getting below reply:


Dear subscriber,
With reference to your email date 07/18/2016,

We already taken the request is registered with us and the...

I take tikona connection on june 1st 2016 but not working properly till now the tikona local sales exe and technicians also not take my calls i paid rs2300 i already mail to tikona so many times but the represesntative not give a correct solution to me i am not using tikona connection i dont want that connection now i use bsnl connection that is working properly . please i want my amount 2300 rs immediately and take action to the cheat company...

Hello team,

Tikona id [protected]

This is harish and tikona customer from last 3 months.
From last week thursday 14/7/2016 my tikona connection is not working i keep calling your toll free number but yet no resolution found.

Every time i call ivr says engineer been assigned for me yet no one visited to fix the problem.
No call/sms/email from tikona...

I am really fed...

Hi, i am suraj kadekar from pune. My customer id is [protected]. Since one month i have been continuously facing internet connectivity and internet speed problem. I have been trying to call customer care for this issue from long time but not able to connect the call. Now since 2 days i internet connection is stop working and continuously i am trying to call to customer care but unable to connect my call to them.
I am frustrated due...

I had applied for a wifi set up for my home. The guy i spoke to over the phone had sent two people to my house. They set up a wire and gave me a adapter and took 2000 rs in cash as the payment for first three months. They left a few details like my user id and password and customer care number. They asked me to call customer care the next day, give those details and activate the number. It has been over a week now and my internet is still...

Hello

I was a user of tikona broadband and i have been mentally harassed by tikona staff, my net did not work for almost 45 days and every morning i had to call the tikona customer care for the issue and every single day, they tell me the same old story that it will be solved. They didnt bother to send any senior guy as i dont think it matters to them if you dont get service as long as you pay bills. They get active only when...

Hi,

My name is datta kad and i am using tikona net services from last 6 months. However from last saturday (16th july2016) i am not able to connect the internet, so i tried to call the customer care number however this number is not reachable which is provided on internet.
Then some how i got the customer care number and raised the complaint regarding net is not working on sunday and after that there support engineer...

Dear Sir, We are using your wifi for more than 02 years, we found your services are the worst one. We are your user no. [protected] since almost 10 days its not working. I tried to login thru several sources but nothing works I called up Mr. Rajendra who fitted the system he never picks up phone. Somehow he picked up yesterday and asked me to lodge a complaint to toll free no. I did so and got a message at 4 pm that I will get support engineer...

Hi reader,

Today i'm very very disappointed again by tikona services.
After raising complaints in consumer complaints i was expecting they will improve their services but nothing happend.

I dropped around 15 mails for further service related issue but no resolutions provided.
Today at 19/07/2016 at 12:45 an engineer came when i was not in home, my family member attended this person.
br...