Tikona Digital Networks Complaints & Reviews

Shame on you tikona, shame on you tikona... You are a group of fraud, cheater and rogue.

Lot of reminders sent to tikona regarding refund of rs. 2329/- (As confirmed by tikona customer care), because tikona has sold me dead internet connection, which was not at all feasible at my house, by making fraud and representing wrong facts.

Now they are telling that, you will get refund of amount Rs. 850 0nly and hat to after 25 working days.

Flashback:-
I have been suffering since the very first day 26-06-2016, the tikona connection had been installed at my residence because the connection was not feasible at my place and i have been regularly complaining to your customer care numbers

The tikona team is just playing with my sentiments and my grievances has not resolved despite complaining since 27-06-2016.

sir, during the whole process, tikona team is showing that i am keen to terminate the connection, but reality is i am not keen to terminate, but if tikona services are not feasible and still connection was issued to me with out obeying due diligence, then what will i do with dead connection. Even any body, shall opt for termination of dead connection and want his money back. But this shameless, fraud, cheater team of tikona is not only hiding the facts and extending the issue in other useless directions but also don't want to take action against their installation team for installing the non feasible connection at my home.

I also received an e-mail dated 22-07-2016, from tikona, mentioning some false and illogical facts, which i like to bring to your knowledge -

(I) they shamelessly charged me that the tikona services discontinuation has been initiated as per my request, but the circumstances and the reason were not mentioned in the mail are terminate. The reason for such disconnection is, tikona has provided me a dead non-feasible connection by making fraud, cheating me and by hiding the truth. Tikona team has not undergone any feasibility checking procedure and taken rs. 2, 329/- from me by telling lie. So, rather initiating the disconnection process on their own, they are shamelessly shifting the blame on my head for disconnection of services. Tikona customer care is a group of fraud, cheat and raogue people, who are robbing money from innocent people by making fool of them.

(Ii) the tikona team is very cleverly mentioned in the e-mail -
You will not be charged any recurring/rental charges after the final bill period in which usage is seen or request for service disconnection was registered (Whichever is later). A full month (As per bill period) shall be counted in case the usage/ request is for part of the bill period. Your bill period is indicated on your tikona service bills.
I have already shared above, that i have been regularly registering telephonic and e-mail complaints since begining i. E., 27-06-2016 regarding tikona's dead and non feasible internet connection, and what tikona's duffer team has done, they just arranged the visit of service engineer's at my place in a rotation manner and no one has able to resolve the issue. Two have told me that signals are not coming at all because the tikona's tower is located very far and not visible from even from my 5th floor's roof. I always requested them to send the area manager, who will check the problem and give his feedback. But it was part of great plan of tikona team, even after ensuring me several times, the area manager was never send to my residence. Tikona team want to just kill the time period of 3 months for which i have paid the charges rs. 2, 329/- as advance rental plan.

Sir, the connection was not given to me as per tikona's due diligence/ feasibility procedure to be undergone before starting the installation of new internet connection. Therefore, the above mentioned statements of tikona - you will not be charged any recurring/rental charges after the final bill period in which usage is seen or request for service disconnection was registered (Whichever is later). A full month (As per bill period) shall be counted in case the usage/ request is for part of the bill period. Your bill period is indicated on your tikona service bills. We shall compute and intimate you, within 15 days, your final payable amount against above service account. You may receive an interim bill in this period if your bill cycle is already due. Any recurring /rental charges after your final bill period, if applied in the interim bill, shall be waived-off. For subscription under the advance rental scheme, where service disconnection is initiated before the completion of the term, waivers and rebates provided under the scheme shall be reversed. Are not enforceable on me bound to be void, rather i shall be paid my money (Rs. 2, 329/-) back to me for delaying my issues, intentionally.
further, an equivalent amount rs. 2, 329/- be also be given to me against all the restlessness, harassment, mental stress, and wastage of my precious time during regular correspondences with tikona. also, an amount of rs. 5, 000/- also be deposited to me against all the financial looses born by me due to ever dead connection of tikona.
(4) last but not the least, a strict action be taken against the careless and cheater tikona installation team for not following the standard procedure in my case.

Finally, since the connection is ever dead since begining and not working, the cpe/ modem and all accessories can be collected any time by your authorised representative from my residence.

Already, long period has been lapsed, now, i want prompt favorable response from tikona towards the above all points.

Kindly treat the matter as most urgent and arrange to refund the money back.

Sufferer-

S B Arunprakash
Mobile: 8050007724
Tikona connection no. 1118150585