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Travelyaari.com Complaints & Reviews

1.5
Updated: Aug 8, 2025
Complaints 439
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123
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Travelyaari.com reviews & complaints page 16

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S
swathy sheshan
from Bengaluru, Karnataka
Aug 24, 2017
Resolved
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Address: Bangalore, Karnataka, 560061
Website: travel yaari

I want to cancel the ticket which was booked wrongly the return dates. Kindly help in getting refund. I re booked with corrected information but the same amount was not adjusted.
Ticket no[protected]
Pnr no[protected]ts[protected]uttj
Srs travels. Belgaum - bangalore
Nor i got any call from srs travels that today is my pick up from belgaum.
Sep 24, 2017
Complaint marked as Resolved 
Travelyaari.com customer support has been notified about the posted complaint.
Verified Support
Aug 24, 2017
Travelyaari.com Customer Care's response
Dear Customer,

Greetings from Travelyaari!

We highly regret the inconvenience caused to you,

We see that ticket was booked for 23rd Aug, 2017 journey. In case if you would have mistakenly booked, you could have given call back to our support team for help, they would have sorted out the issue. However, as journey date has already crossed, he wouldn't be able to help you out in this regard.

For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

Happy Travelling!
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    P
    Prateekkaushal
    from New Delhi, Delhi
    Aug 22, 2017
    Resolved
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    Resolved

    Address: Chandigarh, Punjab, 160011
    Website: Travelyaari.com

    Hi I booked punbus ticket Chandigarh to Delhi. The payment was made however the ticket was not confirmed so want my payment refund.

    Name:Prateek Kaushal
    OrdeR_id: TYS_2513382

    Screen shot attached.

    Please provide the refund as I didn't got any message or mail for ticket confirmation but the payment was deducted.
    +1 photos
    Sep 24, 2017
    Complaint marked as Resolved 
    Travelyaari.com customer support has been notified about the posted complaint.
    Verified Support
    Aug 23, 2017
    Travelyaari.com Customer Care's response
    Dear Customer,

    Greetings from Travelyaari!

    We highly regret the inconvenience caused to you,

    We have escalated the issue to the concerned department for further investigation. We will notify once there is any update.

    We appreciate your understanding with regard to this matter.

    For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

    Happy Travelling!
    Verified Support
    Aug 23, 2017
    Travelyaari.com Customer Care's response
    Dear Customer,

    Greetings from Travelyaari!

    Please find the reply from Paytm team as follows...

    Thank you for contacting Paytm Merchant Helpdesk. We are pleased to inform you that your query (Case no.[protected] has been resolved.

    Our records indicate that the refund against order id TYS_2513382, was initiated to bank on[protected]

    Details:
    Amount - 534.0
    Status- Refund initiated to bank
    RRN - 75503727229014808589889

    Please note that once the refund is initiated from our side, it usually takes 3-10 business days by the banks to reflect the money in the source bank account.

    For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

    Happy Travelling!
    Aug 29, 2017
    Jyothirmai Banju's response
    They didn't inform at 4:45 we call the travels at 5:00 pm then they will send the message of the journey at that the the bus will crossed the hyderabad city

    I have one ticket booked in mobiquik wallet but payment dudcted in two time in my mobiquik wallet so one payment refund my wallet my wallet no-[protected] invoice number 11527372 & 11527389
    Sir travel agents was does not inform the correct time of the bus, actually in message we received 4:45 is the bus time at Alwin x roads but the bus moved at 3 clock we lost our money RS 2620 and journey actually we have interview on 30th August 10:00 am at Srikakulam we lost our interview please can you please return our money
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      P
      pratik198
      from Pune, Maharashtra
      Aug 16, 2017
      Resolved
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      Address: Pune, Maharashtra, 411014

      Hi,
      I had booked the ticket on 14 august from khamgaon to pune and my journy on 15 august and ticket no.[protected], amount has been debited from my account two times rs 1162 when i had called to your customer care your agent firstly said you have not booked any tickets from travelyaari i am very disappointed with you service and your agent missbahave his name is mr. Suman kumar.
      I request to you please refund my amount in my source account.. Asap.
      Sep 29, 2017
      Complaint marked as Resolved 
      Travelyaari.com customer support has been notified about the posted complaint.
      Verified Support
      Aug 17, 2017
      Travelyaari.com Customer Care's response
      Hi Pratik chavan,

      Greetings from Travelyaari!

      Thanks for giving your valuable feedback to us. We have gone through your feedback. We will counsel our staffs to behave politely and in a responsible way. Assured that you can expect good improvements in future. Henceforth, our staffs will give their good support to you.

      We have received an extra payment towards Payu I'd# 11551767. We have asked our accounts department to process the same on high priority. It would be credited into Debit Card no. 428090XXXXXX8334 in the next 7-10 working days as per bank refund procedure (Excludes Saturdays, Sundays & Public holidays).

      For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

      Happy Travelling!
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        A
        Amol Gaike
        from Surat, Gujarat
        Aug 11, 2017
        Resolved
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        Address: Sabarkantha, Gujarat, 383315
        Website: Travelyari.com

        Dear sir,

        I have booked ticket fir ahmedabad to Aurangabad on 10.08.2017 for jurney on 11.08.2017 at 6.40 pm. When i was contacted to your office as well as sagar travels office, the your operater tor told me that your ticket is confirm. And alao i have received mail and sms regarding confirmation of ticket till this time. Now suddenly sagar travels operator has told me that your seat is booked by two people... now sagar travels operator offering me last no. U34 seat on behalf o[censored]13 which is cheating with me. I will take this matter with consumer foram. I have also called 2-3 times but your officials also not giving me complain no. I have call recordings and sms and email confirmation. Details of the ticket are as below

        Travelyaari.com mTicket No:[protected], PNR:[protected], Ahmedabad-Aurangabad, Neeta travels ctm char rasta near janpath restaurant, ctm, 06:40 pm,[protected], seat:U13, Sagar Travels (ISO-9001:2008), Name:Amol Gaike

        Regards
        Amol Gaike
        [protected].

        On Aug 11, 2017
        +1 photos
        Sep 14, 2017
        Complaint marked as Resolved 
        Travelyaari.com customer support has been notified about the posted complaint.
        Verified Support
        Aug 14, 2017
        Travelyaari.com Customer Care's response
        Dear Customer,

        Greetings from Travelyaari!

        We have escalated the issue to the higher authorities to discuss the same with specific operator. We will notify once there is any update.

        We appreciate your understanding with regard to this matter.

        For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

        Happy Travelling!
        I booked ticket from anakapali to Hyderabad bus service are Komitla travels.Pick up time is 8.15pm.No information about driver and bus details
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          R
          ravinder 01
          from Delhi, Delhi
          Aug 6, 2017
          Resolved
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          Resolved

          I had booked three ac tickets from delhi to amritsar and amritsar to delhi on 01/08/2017 through travel yari for 11/08/2017 and 15/08/2017 respectively. I had made the payment of amount rs. 1635 and 1647 for three tickets as instructed by the website on 01/08/2017. Please refer enclosed refer tickets.

          However, today i have got sms from the concerned bus operator regarding the increment in ticket fare. I have called the operator and he confirmed about the price increment for the already booked ticket. They are asking for more 2000 bucks for the booked tickets for one side. This is really not acceptable and professional

          I have called the customer care number also but did not get the satisfactory answer, please look into the matter urgently else i have to escalate the matter further.

          This is clear case of attempting fraud with the customer and making the people fool. Customer is not at fault and it is just that the operator wants to make the undue profit. Why we should pay more money when we have already make the payment as per the rate mentioned on the website
          Sep 7, 2017
          Complaint marked as Resolved 
          Travelyaari.com customer support has been notified about the posted complaint.
          Verified Support
          Aug 07, 2017
          Travelyaari.com Customer Care's response
          Dear Customer,

          Greetings from Travelyaari!

          We highly regret the inconvenience caused to you,

          We are unable to track journey details like PNR, Ticket no. So please share the same we may escalate it to the concerned team & work on the same.

          For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

          Happy Travelling!
          I have booked a ticket in srs travels.i want to cancel it.can I know the refund amount what I will get accordiong to the address
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            J
            jhorar
            from Muzaffarpur, Bihar
            Jul 26, 2017
            Resolved
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            Address: Hanumangarh, Rajasthan, 335512

            Ready for your trip!! Jaipur - hanumangarh at 05:16 pm, jul 25 2017 from alka cinema on the bullet bus bus. For details click on: http://tinyurl.com/ydbdazux
            _
            Dear sir
            I book 2 ticket online with your travel yaari app from jaipur to hanumangarh (Raj). Pick up time is 5:16 when i reahed there is no bus. When i call bolt bus office he say bus is gone. Due to this problem i travel by train this is so costly.
            So please refund my money
            Thnx
            Ajay jhorar
            [protected]
            Hanumangarh
            Rajasthan
            +2 photos
            Aug 26, 2017
            Complaint marked as Resolved 
            Travelyaari.com customer support has been notified about the posted complaint.
            Verified Support
            Jul 26, 2017
            Travelyaari.com Customer Care's response
            Dear Customer,

            We highly regret the inconvenience caused to you,

            As updated by concerned team, as conference call has been arranged in between you & operator on [protected], Operator says you were late to pick up location so that's the reason why bus left or departed from there, as per your voice you were there at pick up location. In case if you were there then you could have called the operator from pick up location, Did you call & intimate them? Also, share the call log details in case if you had called them from pick up location with time & date call logs. We will take it further from there. As of now, they strictly denied for refund.

            Regards,
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              G
              Gurmaganjit Singh
              from Noida, Uttar Pradesh
              Jul 22, 2017
              Resolved
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              Resolved

              Address: 201301
              Website: travelyaari.com

              Dear travel yaari team
              I booked my ticket though punbus online and the guy said upon calcellation that it cannot be cacelled

              Kindly immiditly cancel my ticket as this mail is before 1 hour from departure of the bus

              Screenshot attached for cancellation request calls to

              Pnr :[protected]
              Mticket :[protected]

              Gurmaganjit
              [protected]
              +4 photos
              Aug 24, 2017
              Complaint marked as Resolved 
              Travelyaari.com customer support has been notified about the posted complaint.
              Jul 22, 2017
              Updated by Gurmaganjit Singh
              i complaint about the ticket cancellation before 1 hour of the departure but still no refund was shared
              Verified Support
              Jul 24, 2017
              Travelyaari.com Customer Care's response
              Dear Customer,

              Greetings from Travelyaari!

              We highly regret the inconvenience caused to you,

              Reason why you were not able to cancel the ticket because bus was already departed from Originating place or city so that's why you faced such inconvenience. Even you ticket copy says the same information, "Cancellation of en-route bus stands will be carried out as per departure time from originating city."

              "Bus has been already departed from originating location (Delhi airport) at 9.40 pm, So that's the reason why you were unable to cancel the ticket."

              For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

              Happy Travelling!
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                V
                Vikrant Nimesh
                from Durg, Chhattisgarh
                Jul 9, 2017
                Resolved
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                Resolved

                Address: Bastar, Chhattisgarh, 494001
                Website: [email protected]

                I am ticket booking AC bus and when i reach at bus pick up point than .. they told me this is Non AC bus . and seating plan has been change ...this is very bad . when i was ticket booking than payal travel AC bus show.. but they told that this is technical problem ...i am very 110 % disappointed from travelyarri ticket booking of bus ...i will never booking in future from your site.
                Aug 13, 2017
                Complaint marked as Resolved 
                Travelyaari.com customer support has been notified about the posted complaint.
                Verified Support
                Jul 13, 2017
                Travelyaari.com Customer Care's response
                Dear Customer,

                We highly regret the inconvenience caused to you,

                We are unable to track journey details like PNR, Ticket no. So please share the same we may escalate it to the concerned team & work on the same.

                Regards,
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                  N
                  Navtej Sidhu
                  from Bareilly, Uttar Pradesh
                  Jul 8, 2017
                  Resolved
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                  Resolved

                  Website: travelyaari.com

                  Respected sir, my name is Karam Pal and i had booked my bus ticket of prtc volvo on 6 july 2017 and cancelled after half an hour.my ticket number was[protected] but i have not get back my refund amount from 2 days . I had to travel from Ludhiana to Delhi Airport. kindly return my money into my account .my account number is [protected] plz give my money immediately.
                  +1 photos
                  Aug 23, 2017
                  Complaint marked as Resolved 
                  Travelyaari.com customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 13, 2017
                  Travelyaari.com Customer Care's response
                  Dear Customer,

                  We highly regret the inconvenience caused to you,

                  We see that your refund has already been processed into Debit Card no. 607123XXXXXX0553 Navtej Singh, Bank ref. no.[protected]. Kindly raise charge back dispute with respective bank, If bank still says that refund is not credited even after raising charge back dispute, kindly reach out to Payu team at [protected]@payu.in

                  Bank ARN# 30001071887187107032807

                  Regards,
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                    P
                    Poonam David
                    Jul 7, 2017
                    Resolved
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                    Address: 110001

                    I did the booking in Kinglong bus from Delhi-Nainital a month in advance and also selected the seats. To my horror when I boarded the bus it was a chartered bus and the seats selected were given to someone else. The seat given to us had AC ducts which wasn't functioning. We had a terrible experience. I kept calling travelyaari for assigning the seat I selected. They kept promising but could do nothing. Please DONT ever book your tickets in City heart travel bus as they cheat customers. I was travelling with my elderly parents and a kid yet faced so much inconvenience despite booking the tickets a month in advance.
                    Aug 7, 2017
                    Complaint marked as Resolved 
                    Travelyaari.com customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 07, 2017
                    Travelyaari.com Customer Care's response
                    Dear Customer,

                    We highly regret the inconvenience caused to you,

                    Please share the PNR, Ticket no. for the same in order to take it further from here.

                    Regards,
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                      D
                      Divi jamu
                      from Perambalur, Tamil Nadu
                      Jul 5, 2017
                      Resolved
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                      Resolved

                      Website: www.travelyaari.com

                      I had booked a bus ticket today morning through my netbanking in travelyaari site for my travel from chennai to coimbatore ( ticket no[protected].. The issue is my amount debited twice from my account and i called customer care but they said to drop a mail for reimbursement.. So kindly check and help me to get my reimbursement soon.. Thank you..
                      Aug 7, 2017
                      Complaint marked as Resolved 
                      Travelyaari.com customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 06, 2017
                      Travelyaari.com Customer Care's response
                      Dear Customer,

                      We highly regret the inconvenience caused to you,

                      We have asked our accounts department to process the same on high priority. It would be credited into HDFC bank account in the next 7-10 working days as per bank refund procedure (Excludes Saturdays, Sundays & Public holidays).

                      We appreciate your understanding with regard to this matter.

                      Regards,
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                        O
                        Omi Srivastava
                        from Dimapur, Assam
                        Jul 1, 2017
                        Resolved
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                        Resolved

                        Website: Travelyaari.com

                        I booked a ticket from travelyaari.com for journey from Hyderabad to Pune from Vrl travels having ticket number[protected] which I cancelled on 16 June and it was mentioned there that I will get my amount in 7-10 working days but still I didn't get my amount back.I called to customer care but it is not solve yet and still I didn' t get my amount so kindly solve my problem as soon as possible
                        Aug 6, 2017
                        Complaint marked as Resolved 
                        Travelyaari.com customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 03, 2017
                        Travelyaari.com Customer Care's response
                        Dear Customer,

                        We highly regret the inconvenience caused to you,

                        We see that you did this transaction through Debit card no. 459150XXXXXX6379, Divya Chouhan. So once you cancel the ticket, an automated refund happens in place which means your refund would be automatically reversed into Debit card. Do see that your refund has been successfully processed into the same Debit card no. mentioned above. Kindly raise charge back dispute with respective bank, If bank still says that refund is not credited even after raising charge back dispute, kindly reach out to Payu team at [protected]@payu.in

                        ACTIONS TAKEN
                        Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN
                        [protected] [protected] [protected] capture 1485.00 SUCCESS [protected]:22:59 [protected]:22:59 NA
                        [protected] [protected] [protected] refund 1087.18 success [protected]:09:14 [protected]:10:05 NA

                        Regards,
                        Sir I have book a ticket from udaipur to mumbai for 5/7/2017 by online booking with volvo bus of gujrat travls
                        I have required ticket price on it for my re embrushment . but it not show on ticket so pls give me ticket by mail then i got print out

                        Reg
                        Dr.P.S.Ranawat
                        [protected]
                        This travel was not successful as bus got cancelled from drivers end.
                        Request you to process my refund asap
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                          A
                          Anu2017
                          from Mumbai, Maharashtra
                          Jun 19, 2017
                          Resolved
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                          Resolved

                          Address: 400064
                          Website: mtravelyaari.com

                          On 16/6/71 booked ticket through online and fare amount is debited to my bank account. However enquiry with travel, they refused that they do not received fare amount and my booking is not possible. Particular are as under:- passenger name ashok shantaram pawar age 60 travel name vaibhav travel. Date of travel 16/6/17 at about 0820pm. Borivali to kolhapur and amount rs.629/-. Kindly look into the matter and info me as early as possible. Thanks
                          Jul 21, 2017
                          Complaint marked as Resolved 
                          Travelyaari.com customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 19, 2017
                          Travelyaari.com Customer Care's response
                          Dear Customer,

                          Greetings from Travelyaari!

                          We highly regret the inconvenience caused to you,

                          We appreciate if you could kindly share the details below in order to proceed further.

                          Transaction date -
                          Transaction id if received -
                          Payment gateway if possible -
                          Email id used while doing transaction -
                          Contact number used while doing transaction -
                          Passenger name -
                          Journey date -
                          Journey from & to -
                          Booked through Travelyaari initially or some other website re-directed to travelyaari (Please mention URL) -

                          Bank statement for the amount which got debited -

                          For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

                          Happy Travelling!
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                            R
                            RonGoenka
                            from Pune, Maharashtra
                            Jun 3, 2017
                            Resolved
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                            Resolved

                            Address: Pune, Maharashtra, 411014
                            Website: Travelyaari.com

                            This is disaster, i have travelled yesterday by devkrupa travvles, the bus which was suppose to reach here parbhani at 6 reached at 9 am, moreover bus was untidy, bedsheet was smelling like #, he switched off the ac in midway and didn't even bother to start, please ask the merchant to refund and get back to me. Also, addition to this he asked one of the elderly lady to seat on my seat and even after telling him many times he didn't do anything. Also, i have been trying to post the feedback on their website which isn't working and even after calling customer care they didn't do anything for it.

                            Ticket no :[protected]
                            Email: rounak​. [protected]@gmail.com
                            Mob : [protected]
                            Jul 13, 2017
                            Complaint marked as Resolved 
                            Travelyaari.com customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 05, 2017
                            Travelyaari.com Customer Care's response
                            Dear Customer,

                            Greetings from Travelyaari!

                            We highly regret the inconvenience caused to you,

                            We have escalated the issue to the higher authorities to discuss the same with specific operator. We will notify once there is any update.

                            We appreciate your understanding with regard to this matter.

                            For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

                            Happy Travelling!
                            Verified Support
                            Jun 06, 2017
                            Travelyaari.com Customer Care's response
                            Dear Customer,

                            Greetings from Travelyaari!

                            As per conversation with bus operator, they denied for the complaints raised by you, they said there were no issues found in bus. Operator has asked you to check the same with remaining 27 passengers who traveled on same bus.

                            For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

                            Happy Travelling!
                            While searching the ticket amount is showing Rs 550 and while in expanded view it is showing 700.
                            what is this?

                            Horrific travel experience - Comment #2771360 - Image #0
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                              N
                              NikhilAjudiya
                              from Bhusawal, Maharashtra
                              May 28, 2017
                              Resolved
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                              Resolved

                              Website: www.travelyaari.com

                              Hi team,

                              I had book gujrat travel ticket for pune to baroda and set drop location to amit nagar in baroda but at the end moment in between travel they change the drop location and drop to out side of the city which so far away from my drop location.

                              Bus operator : gujrat travels
                              Pnr number :[protected]
                              Ticket number :[protected]

                              Please refund my ticket amount for the same.

                              Thanks.
                              Nikhil
                              [protected]
                              Jul 8, 2017
                              Complaint marked as Resolved 
                              Travelyaari.com customer support has been notified about the posted complaint.
                              Verified Support
                              May 30, 2017
                              Travelyaari.com Customer Care's response
                              Dear Customer,

                              Greetings from Travelyaari!

                              We highly regret the inconvenience caused to you,

                              We have escalated the issue to the higher authorities to discuss the same with specific operator. We will notify once there is any update.

                              We appreciate your understanding with regard to this matter.

                              For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

                              Happy Travelling!
                              Verified Support
                              Jun 07, 2017
                              Travelyaari.com Customer Care's response
                              Dear Customer,

                              Greetings from Travelyaari!

                              Please find the revert from Gujarat travels as follows...

                              "7 baje ke bad no entry ho jati he baroda me is wajah se highwy par hi utar te he pesenger ko sir or unho ne jorny ki he us wajah se unako ham refount nahi de sakate."

                              However, they apologized for the discomfort caused & assured that such instances wouldn't happen in future. They agreed to provide rs 50/- partial refund as auto charges. We have asked our accounts department to process the same on high priority. It would be credited in the next 7-10 working days (Excludes Saturdays, Sundays & Public holidays).

                              For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

                              Happy Travelling!
                              I have already booked tickets from Mumbai to nanded dated on 5th June. our proposed journey dated on 4th . So we had to cancel our tickets at that time. They did not refund us.
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                                M
                                mihir j thakkar
                                from Surat, Gujarat
                                May 25, 2017
                                Resolved
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                                Resolved

                                Address: 395008
                                Website: Travel Yaari

                                Pnr : 94395486

                                We booked 4 tickets with aeroline bus worth rs 800 per seat for a/c sleeper volvo

                                Complaints are :-

                                1. The bus was 3rd class with very bad condition
                                2. While booking on travel yari, it shows that its taking to "surat city"
                                Where as it later on conducor informed that it will drop us at high way of surat, where no taxis are available caused double money
                                3. The cabinet where we put lugguage was full of dust

                                - the bus took a short cut and was jumping so badly that it created health issues to my 60 years+ parent

                                - please take an action and dont give fake details on online

                                Please contact back on [protected]
                                Jul 6, 2017
                                Complaint marked as Resolved 
                                Travelyaari.com customer support has been notified about the posted complaint.
                                Verified Support
                                May 25, 2017
                                Travelyaari.com Customer Care's response
                                Dear Customer,

                                Greetings from Travelyaari!

                                We highly regret the inconvenience caused to you,

                                We have escalated the issue to the higher authorities to discuss the same with specific operator. We will notify once there is any update.

                                We appreciate your understanding with regard to this matter.

                                For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

                                Happy Travelling!
                                Verified Support
                                Jun 05, 2017
                                Travelyaari.com Customer Care's response
                                Dear Customer,

                                Greetings from Travelyaari!

                                We deeply apologize for the delayed response,

                                As per conversation at Shirdi office AEROLINE TOUR AND TRAVELS +[protected], they confirmed that condition of bus was not bad, it was AC sleeper and no where it has been mentioned "Volvo" in online.

                                Operator also clearly mentioned dropping point of Surat is Kadodara, so driver dropped them at kadodara.

                                For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

                                Happy Travelling!
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                                  H
                                  hajiece
                                  May 24, 2017
                                  Resolved
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                                  Resolved

                                  Address: 560103
                                  Website: www.travelyaari.com

                                  I have booked a ticket from cuddalore-bangalore on 15th may 2017 through travelyaari on universal travels.

                                  On 15 may 2017 afternoon 2 pm, i got an sms from universal travels, that the bus has been cancelled and alternate bus will be provided for the same.

                                  I called universal travels guys from my boarding point about the bus arrival, they suddenly said the bus has been cancelled and disconnected and further i called, somebody said bus is coming and after sometime they said, bus has been cancelled and disconnected.

                                  For refund, i have called and initiated and after a week they processed and paidback.

                                  Ticket:[protected]
                                  Pnr - uni1839404
                                  Jun 24, 2017
                                  Complaint marked as Resolved 
                                  Travelyaari.com customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 24, 2017
                                  Travelyaari.com Customer Care's response
                                  Dear Customer,

                                  Greetings from Travelyaari!

                                  We highly regret the inconvenience caused to you,

                                  As per conversation with operator, they apologized for the discomfort caused & informed that bus was failed at the last moment due to some technical issue, so they were unable to intimate the passengers, assured that such instances wouldn't happen in future.

                                  Your refund has been initiated from our end on 20th May, 2017 & it will be credited into ICICI bank in the next 7-10 working days as per bank refund procedure which excludes Saturdays, Sundays & Public holidays.

                                  For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

                                  Happy Travelling!
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                                    Y
                                    yashwant shrirao
                                    from Pune, Maharashtra
                                    May 23, 2017
                                    Resolved
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                                    Resolved

                                    Address: Bangalore, Karnataka
                                    Website: www.travelyaari.com

                                    Hello,
                                    I have lodged complaint against travelyarri for mis behave and fraud while booking online ticket.
                                    my booked ticket details are as follows,
                                    PNR : [protected]
                                    Ticket No:[protected]
                                    Seat No: 29
                                    Fare: 1449
                                    Booking date : 21st may
                                    Operator : Sindh Travels
                                    Rout : Amravati to pune
                                    Time : 7 PM to 5.50 AM

                                    I board at Amravati by 7 PM, operator checked my tickets and allowed to have seat on 29 no. After some distance sindh travel agents stoped bus at Mehakar and ask me to vacant seat at 1.30 AM, I tried to call travelraari for 20 times there was no response received from travelyaari. Travels agent force me to get down even after showing my confirmed ticket.
                                    I suffer whole night by seating in passage, I never sleep there as every time i have to stand up for each passenger to go to and fro.
                                    I lost my important meeting at client side also I could not able to attend office at next day.
                                    Travelyaari portal is solely responsible for this.
                                    I want my complete ticket to be refund immediately and my work lost compensation of Rs. 10, 000/- at earliest.
                                    Consumer court reference no is : 279224

                                    Also find attached copies of ticket details for your reference.
                                    +2 photos
                                    Jun 25, 2017
                                    Complaint marked as Resolved 
                                    Travelyaari.com customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 24, 2017
                                    Travelyaari.com Customer Care's response
                                    Dear Customer,

                                    Greetings from Travelyaari!

                                    As updated by concerned team, Our team had discussed the issue with operator on [protected], as there was double seating issue on that day from operators end so that's reason why this issue was happened & they apologized for the discomfort caused. As per operators voice, they provided seat no. 31 in same AC bus & did the journey as well.

                                    Our team convinced the operator & they agreed to provide partial refund Rs 700/- & same has been initiated from our end. It would be credited in the next 7-10 working days (Excludes Saturdays, Sundays & Public holidays).

                                    For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

                                    Happy Travelling!
                                    Verified Support
                                    May 25, 2017
                                    Travelyaari.com Customer Care's response
                                    Dear Customer,

                                    Greetings from Travelyaari!

                                    As updated by concerned team, a conference call has been arranged

                                    between you & operator, they apologized for the discomfort caused &

                                    agreed to provide full refund for this PNR. We have asked our accounts

                                    department to process the remaining refund balance amount on high

                                    priority. It would be credited in the next 7-10 working days (Excludes

                                    Saturdays, Sundays & Public holidays).

                                    For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

                                    Happy Travelling!
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                                      B
                                      baneet rana
                                      from Noida, Uttar Pradesh
                                      May 21, 2017
                                      Resolved
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                                      Resolved

                                      Address: Ludhiana, Punjab, 141003

                                      I have booked a ticket from ludhiana to delhi but due to some problem i cant reach at bus stand on time.
                                      I tried to cancelled my ticket through online but it couldnt cancelled.
                                      After that i called to customercare for cancellation so they also denied it bcz it cross the bus departure timing.
                                      Now i was trying to cancelled it before 5 p. M which was bus departure time from bus stand but online portal was not cancelled it.
                                      Now wherw is my fault.. I want my ticket cancellation and refund my ticket fare..
                                      Jul 3, 2017
                                      Complaint marked as Resolved 
                                      Travelyaari.com customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 22, 2017
                                      Travelyaari.com Customer Care's response
                                      Dear Customer,

                                      Greetings from Travelyaari!

                                      We highly regret the inconvenience caused to you,

                                      Kindly let us know the details below in order to investigate further & serve you better.

                                      > Time period you were trying to cancel the ticket?
                                      > Were you trying to cancel the ticket as Guest or from your account?
                                      > What was the issue faced while canceling the ticket, do you have snapshot?
                                      > Time period you called our support team for help from which number to which number.
                                      > Kindly let us know how you were trying to input PNR & Ticket number to cancel the ticket (Give samples).

                                      In case if you had called our support team post departure time, then ticket was under non cancel-able, so the same has been communicated to you.

                                      For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

                                      Happy Travelling!
                                      Verified Support
                                      May 25, 2017
                                      Travelyaari.com Customer Care's response
                                      Dear Customer,

                                      Greetings from Travelyaari!

                                      Please respond to the questions sent in the previous email in order to proceed further.

                                      For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

                                      Happy Travelling!
                                      Verified Support
                                      Jun 01, 2017
                                      Travelyaari.com Customer Care's response
                                      Dear customer,

                                      Greetings from Travelyaari!

                                      Since, we haven't received any communication from your end hence we are closing this issue for now.

                                      For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

                                      Happy Travelling!
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                                        J
                                        Jitendra Moharana
                                        May 20, 2017
                                        Resolved
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                                        Resolved

                                        Address: Pune, Maharashtra, 411031

                                        Hi team

                                        I booked a ticket Thane to Mumbai, boarding point was chembur east on 20/05/2017 at 6:30 pm.
                                        I asking travel agency when bus(MH04G4949) will come they replied you've booked by online we can not help me out, then I keep waiting for bus.
                                        It's 7:20 pm bus still not came the I called up your customer care number, they replied we will get back to you within 20 mins. Again I wait till 7:35 pm did not get any response from your end then I booked another ticket at 7:40 pm and left for Pune n I got a call on ([protected]) this no at 7:43 Pm from your end that bus will reach after 15 mins, then it's possible to cancel the earlier ticket I booked at 7:40 pm.

                                        So kindly help me out to get that amount

                                        PNR no for you reference :[protected]

                                        Thanks & Regards
                                        Jitendra Moharana
                                        [protected]
                                        moharana.[protected]@gmail.com
                                        Jun 28, 2017
                                        Complaint marked as Resolved 
                                        Travelyaari.com customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 22, 2017
                                        Travelyaari.com Customer Care's response
                                        Dear Customer,

                                        Greetings from Travelyaari!

                                        We highly regret the inconvenience caused to you,

                                        We have escalated the issue to the higher authorities to discuss the same with specific operator. We will notify once there is any update.

                                        We appreciate your understanding with regard to this matter.

                                        For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

                                        Happy Travelling!
                                        Verified Support
                                        May 25, 2017
                                        Travelyaari.com Customer Care's response
                                        Dear Customer,

                                        Greetings from Travelyaari!

                                        We deeply apologize for the delayed response,

                                        As per conversation with NEETA TOURS AND TRAVELS, they apologized for the discomfort caused & agreed to provide full refund for this PNR. We have asked our accounts department to process the same on high priority. It would be credited to HDFC bank account in the next 7-10 working days (Excludes Saturday, Sunday & Public holidays).

                                        For any assistance, suggestions or complaints, please write to us at [protected]@travelyaari.com or call us on [protected].

                                        Happy Travelling!
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