Vodafone India Complaints & Reviews

Unauthorized Deduction
Vodafone is a big cheater, I have been ripped off by idea cellular, After getting my Internet services of Vodafone on my Apple iPhone in the recent times, I started getting messages regarding unauthorised deductions.

I called Vodafone customer care and they said they cannot do anything about it, customer care guy acted as if this is a first time he has heard about it.

I am struggling to use 3G network in my current area from past 6 months. Even when I am connected to 3G I used to miss my all incoming calls which I came to know with the MCA facility. I complaint for this concern from past 6 months, Below are the few complaint numbers I saved, [protected] [protected] [protected] [protected] [protected] [protected] I didn’t got the response for 4 months. After writing the mail to CORPCARE one person came to visit my location and said that Vodafone do not have 3G connectivity in my current area. I tried every possible way suggested by network team to get rid of it . I have charged for 3g as per my plan for 6months, without having vodafone connectivity. Why sales/marketing team selling the plains if Vodafone don’t have 3g connectivity in that area. Why it is expected from the customer to pay the bill without utilizing the services, even after complaining so many times. I have already requested to waive off the 3G charges applicable in my past 6 bills. I am using the Vodafone services on same number from past 9 years and still struggling to resolve the issues/concerns. Mobile No- +91-[protected] Name – Suresh Shrivastav going to raise this concern to Nodal Officer Maharashtra

Dear Sir, I am using vodafone prepaid no. [protected], I required call details of this no. from 01 Dec'2013 to 20 May'2014. I have asked for same at vodafone store, but they are not responding. please support & mail me call details for above period on my registered mail ID gorakh.[protected]@rediffmail.com or on gorakh.[protected]@hotmail.com.

Dear Sir/Madam I used vodafone last 3 year & my no-[protected] that, s services stop(outgoing & incoming) from last two months bcoz of not pay bill.There one issue is behind for that i request for 1 GB Data in 250 through *111*5# but Charges applied 2p/10KB that genrate 1000 Rs that i can, t pay i request u please solve this issue otherwise i discontinue this number . for contact me my no-[protected] Thanks & Regards

I told number of times to Vodafone that they are calling to unauthorized number. I told Vodafone, [protected] is NOT my number. Asking them to send in email so that I will have written proof for what ever they promise. Below is the response for all the questions that I am asking. " Hello Venkat Yamali We called [protected] but there was no response from your end. Please suggest the best time between 9 AM to 6 PM when we can speak to you. Regards, Vodafone. " Reference: http://www.consumercomplaints.in/vodafone-india-limited-over-billed-postpaid-mob...⇄

I am working abroad. my wife has vodafone number [protected]. she got wrong call last few months. she complaint to service center also. they are not take any action. I want the wrongcall person address details. personally send my e-mail id. [protected]@gmail.com. whatever payment i will do it. further suggestion pls we needs to go cyber crime section. pls suggest to me. Wrong call number is [protected]

I have just had the worst of time taking vodafone as my service provider. Till the time it was hutch, it was better, after it became vodafone it started sucking big time! Over the past few months i have encountered numerouse problems: 1. To get an nano sim, they say first purchase a big SIM, that would get activated then put a request for nano sim activation and within 4 hours your nano sim would be activated - as claimed by voda that the entire process would not take more than 2 days, it took a MONTH for them to activate one single SIM. In that one month i was not at all connected coz i had a cellphone which used nano SIM, however since voda had activated my big sim and took one month to activate nano sim, they gave me a bill for fixed rentals!!! i had to pay for not even using the goddamn service. 2. I changed my phone after a few months and reqd micro SIM. They said the sim would be activated anytime between 15mins-4 hours. As expected, it did not!! Then i call up again, and the say it would take 2 working hours to activate the SIM!! but voda claims that they are working round the clock!!! huhh... 3. On a very routine basis, the monthly bill payments have some problem or other - wrong charges etc!!! 4. Unfriendly, untrained voda customer care ppl and so are the personnel on the voda outlets. 5. Trust me MTNL provides better services than you guys!!!

Hi, I have taken 199 unlimited internet plan. But Vodafone charge me GPRS charges. I have check with customer care then customer care people told me you have used IDEA network that’s why this happened, which is not in my control what network Vodafone using. Also I have called to customer care and ask to customer care for my bill showing very high that time customer care peoples say during current month internet chares as GPRS charges...

1) Rs. 25 dtd. 11.04.14 ( ref. no. [protected]) for sim replacement, two or three time i call and mail Vodafone for this wrong deduction, but still no positive or sufficient reply from otherside. 2) Rs.30/- dtd. 17.04.14 and again Rs. 30/- dtd. 24.04.14 (as per vodafone executive DNLD-Hello- TVA/c south-30- hello store) (REF .no. [protected]) I don't understand why this deduction is made on my phone and when i call vodafone executive regarding this, she said it is a wrong deduction and same will be credited within 24 hours in my account, when i ask for ref. no. for that conversation she said i will be informed by a service sms, when I didn't receive the sms, I call again and talk to team leader Mr. Kapil, he assure me for sufficient solution with in 24 hour, next day I got a call from vodafone and the executive assure me that this is wrong deduction and he will refund Rs. 30 same will be credited in my a/c within 15 minutes, nothing happens, same story this Saturday they deduct Rs. 30/- in my a/c, again i call vodafone executive Mr. Harish (Team Leader) ( Ref. No. [protected]) again i ask for this wrong deduction and ask for to stop this deduction, he shows his helpless to stop this. Arvind Kumar [protected]

am using a delhi number of vodafone.I am in Bijnor U.P since 18th may.Since i am roaming I do a pack of 5rupes everyday so that my incoming roaming is free. inspite of that i am being cahrged on my incomings a of time. When i first called the complaint cell it got connected to a customer care o[censored].P. and he said that i am registered on vodafone network o[censored].p. that is why my roaming is being deducted. since then when ever i am trying to go onto manual setting and connnect to vodafone IN it gets connected only at times. whenever i go to manual settings it shows three networks of vodafone 1 Vodafone IN 2. VODAFONE 3. Vodafone.whenever i try to connect to Vodafone In my sim doesnt get registered.It only gets registered to either Vodafone or VODAFONE and i am always charged for my invcoming calls inspite of doing a free incoming pack.since two days i have been calling customer care and it after 5 trails that the customer care said they will look into the matter only after 24hours . Does that mean i will be charged for incoming even though i have paid for the service of free incoming.for which i have been charged no matter which vodafone network i am connected to.this is a clear case of a mobile compnay for over charging a common man over the phone bills.P.s. I have photo roof.but it is not getting uploaded

My Details: My Mumbai Vodafone mobile phone number:[protected] and Relationship number: 8.11607003.00.00.100059 Overdue amount : 2937.17 as on Jan-2014 Issue Summary: I approached to customer care to cancel my vodafone number as I am moving out of Mumbai. After sending so many emails since Jan 14, finally in Feb 14, Vodafone customer care member agreed to cancel the number after clearing the outstanding balance on 19th Feb 2014. What I have done: I cleared the amount on next working day 20th Feb 2014 and sent all the proofs to same person. After that he ( Rupesh Shetty, Assistant Manager, Collections) never replied back once Vodafone got the money even I sent reminders. Issue I faced with Vodafone: They started sending the bills from next month onwards since they didn't cancelled my number. I raised complaint here(c895755) then started responding but 1. They don't understand customer issues 2. They tried to divert the issue if they know that problem is from their side. 3. Vodafone is trying make me to continue the connection forcibly even customers doesn't like their service. 4. I told number of times not to call any number, but during activation of my number I gave reference numbers, Vodafone calling them and disturbing other people as well. 5. Vodafone is saying that they will give 500 credit and will adjust in next bill, that means they are expecting me to continue even though I don't need their service. 6. I experienced very poor response from customer service. They don't even read what am I saying. 7. Most importantly, no is one from Vodafone side is talking about the commitment they gave about my number cancellation on 19th Feb 2014. 8. Mentally I faced lot of disturbance because of Vodafone till now since Jan 14. I hope they solve all the issues and never repeat with other customers. Supporting documents: Attached to this complaint. 1. Commitment given by Vodafone to cancel once I cleared the balance on 19th Feb 2. Diverting the issue and making adjustment in next month bill eventhough I don't need service. Thanks, Venkat.

dear sir, I recharged 222 talktime and 102 3g data pack but my balance show Rs 0.01. i contact customer care he told me the amt deducting for using data pack then i again recharged 222 amt but my balance show 0.01 amt.whereas i m not using so much Internet. i am fear to recharged again. please sloved my problem and return my all balance. thanks

I have complained regarding network problem of my Vodafone no [protected], and two other no nodal officer respond that they will put repeater instrument at my place after 2 days i again called to your nodal officer he said that now it’s not possible and if i give 20 users post paid than we will think about it...so is it my responsibility to find your 20 customers.. ????? My office is centre of city and very near to your Vodafone care maximum 20 meters away and if i want to talk from my Vodafone no than i have to go outside of my office, i m suffering this issues from last 1 month So kindly resolve this problem As soon as possible..

I am Sarkar Baig, my mobile no:[protected], and i had applied for post paid connection on 8/5/14, but till now sim card not activated. I called to customer care executies approximately 20 times But no one giving me the correct answer. Every one tells i will call within 30 min. but no one respond. I listed out some executies name are SwathI, Nikhil and venkat...please solve my problem or return my money with my documents within 1 day.

I had a vodafone mobile number which was ported to tata docomo in the month of october 2013. Before the porting i received a mail for the payment of dues. The same was done on 22nd oct 13, in consultation with a gentleman named yogesh from vodafone. Even after making the payment the tata docomo connection was suspended on the pretext of non payment of dues at the vodafone end. I mailed to yogesh but nothing happened. I then escalated the issue to mr thomas durai, who looked into the whole matter & verified vie email on 11th november that the payment has been received. Post the email my services were started by tata docomo. Now after 5 months their legal cell has sent a notice on the non payment of dues on the mobile number that i hold. I called back & spoke to mr yogesh, who at first was reluctant but became apologetic when the mail was shared with him. This is pure harassment from the end of vodafone. I demand an enquiry on this.

Hi, My vodafone no is[protected] and I am in US now. I applied for international roaming and deactivation for internet plan. Now vodafone has sent me a bill for 15000.00 INR in which 12000 is for internet charges. They have sent me an confirmation email saying that my internet plan was deactivated before moving to US and also they cannot correct the bill. I need to pay entire bill. Please help me or let me know in case I need to move to court in USA. Thanks Anoop

dear sir i requested that a unknown number [protected] is distrubing me on mobile he make missed call any time and vulgar talking on phone i[censored] dont resolve my problem then i will go to court against that boy so kindly request u to warn that boy or remove that connection plz sir do it as soon as possible yours faithfully mukesh choudhary

I recharged my cell no. [protected] with a data recharge of 125 Rs for 2G data using my payback points. My points got deducted but recharge unsuccessful. I called customer care hundred times but it was coming as busy and finally when it got connected he put it on hold for 15 min AND I HAD TO DISCONNECT. Such pathetic service from vodafone was not accepted. My Payback Transaction order no. is 3702411. Just refund my points otherwise i ll take some serious step against you guys.

I have a corporate plan of rs 99 till date 20th april. From 21st april my plan has been changed without my confirmation. I was take 99 rental plan just because of std call rates are 50 paisa. If you check my usage 80% is std. So for last 1 month I have charge 50 paisa extra for my std calls. Why I am paid extra and reverse my extra payment which already I am paid. Give me a clarification as soon as possible and activate my previous plan on urgent basis.

I ported My no. [protected] from Aircel to Vodafone Prepaid used it for almost 2 yrs then I decided to make it postpaid a week everything was fine 1 day I got the message your no. is been discontinued due to your earlier bill of another 2 no.s is pending pay it to continue the service on your current no. I dial 111 didnt get any responce then 198 same here not in service then I reached to Vodafone store to make an complaint, customer care executive said we apologies [protected] and [protected] doesnt belongs to you it is bymistakenly registered in your name we will rectify within 48 hrs, I again visit after 3 Days on Vodafone Store Mahipalpur then she said give us 12 hrs, I again visited she said both no. are registered in your name you have to pay the bills I said ok fine I'll pay the bills please give the Bill I'll pay now the turning point comes she said we are unable to provide you bills and untill unless you pay the bills we will not activate you current no. [protected], I again ask that lady dear atleast activate my no. I'll pay your bills but my no. is not working from last week you can send me bills with your sales or collectings agency at my office i'll pay, or you can give no. of your area sales head i'll talk to him she gave me Name and designation but she said I cannot provide you no., then I said that lady dear you have left no other option for me, I'll go for Consumer Court she said wherever you can go your no. will not be activate until unless you pay the earlier bills and again I stuck in argument of Bill copy she said We cannot provide you bill copy.