Vodafone India Complaints & Reviews

I have complained regarding network problem of my Vodafone no [protected], and two other no nodal officer respond that they will put repeater instrument at my place after 2 days i again called to your nodal officer he said that now it’s not possible and if i give 20 users post paid than we will think about it...so is it my responsibility to find your 20 customers.. ????? My office is centre of city and very near to your Vodafone care maximum 20 meters away and if i want to talk from my Vodafone no than i have to go outside of my office, i m suffering this issues from last 1 month So kindly resolve this problem As soon as possible..

I am Sarkar Baig, my mobile no:[protected], and i had applied for post paid connection on 8/5/14, but till now sim card not activated. I called to customer care executies approximately 20 times But no one giving me the correct answer. Every one tells i will call within 30 min. but no one respond. I listed out some executies name are SwathI, Nikhil and venkat...please solve my problem or return my money with my documents within 1 day.

I had a vodafone mobile number which was ported to tata docomo in the month of october 2013. Before the porting i received a mail for the payment of dues. The same was done on 22nd oct 13, in consultation with a gentleman named yogesh from vodafone. Even after making the payment the tata docomo connection was suspended on the pretext of non payment of dues at the vodafone end. I mailed to yogesh but nothing happened. I then escalated the issue to mr thomas durai, who looked into the whole matter & verified vie email on 11th november that the payment has been received. Post the email my services were started by tata docomo. Now after 5 months their legal cell has sent a notice on the non payment of dues on the mobile number that i hold. I called back & spoke to mr yogesh, who at first was reluctant but became apologetic when the mail was shared with him. This is pure harassment from the end of vodafone. I demand an enquiry on this.

Hi, My vodafone no is[protected] and I am in US now. I applied for international roaming and deactivation for internet plan. Now vodafone has sent me a bill for 15000.00 INR in which 12000 is for internet charges. They have sent me an confirmation email saying that my internet plan was deactivated before moving to US and also they cannot correct the bill. I need to pay entire bill. Please help me or let me know in case I need to move to court in USA. Thanks Anoop

dear sir i requested that a unknown number [protected] is distrubing me on mobile he make missed call any time and vulgar talking on phone i[censored] dont resolve my problem then i will go to court against that boy so kindly request u to warn that boy or remove that connection plz sir do it as soon as possible yours faithfully mukesh choudhary

I recharged my cell no. [protected] with a data recharge of 125 Rs for 2G data using my payback points. My points got deducted but recharge unsuccessful. I called customer care hundred times but it was coming as busy and finally when it got connected he put it on hold for 15 min AND I HAD TO DISCONNECT. Such pathetic service from vodafone was not accepted. My Payback Transaction order no. is 3702411. Just refund my points otherwise i ll take some serious step against you guys.

I have a corporate plan of rs 99 till date 20th april. From 21st april my plan has been changed without my confirmation. I was take 99 rental plan just because of std call rates are 50 paisa. If you check my usage 80% is std. So for last 1 month I have charge 50 paisa extra for my std calls. Why I am paid extra and reverse my extra payment which already I am paid. Give me a clarification as soon as possible and activate my previous plan on urgent basis.

I ported My no. [protected] from Aircel to Vodafone Prepaid used it for almost 2 yrs then I decided to make it postpaid a week everything was fine 1 day I got the message your no. is been discontinued due to your earlier bill of another 2 no.s is pending pay it to continue the service on your current no. I dial 111 didnt get any responce then 198 same here not in service then I reached to Vodafone store to make an complaint, customer care executive said we apologies [protected] and [protected] doesnt belongs to you it is bymistakenly registered in your name we will rectify within 48 hrs, I again visit after 3 Days on Vodafone Store Mahipalpur then she said give us 12 hrs, I again visited she said both no. are registered in your name you have to pay the bills I said ok fine I'll pay the bills please give the Bill I'll pay now the turning point comes she said we are unable to provide you bills and untill unless you pay the bills we will not activate you current no. [protected], I again ask that lady dear atleast activate my no. I'll pay your bills but my no. is not working from last week you can send me bills with your sales or collectings agency at my office i'll pay, or you can give no. of your area sales head i'll talk to him she gave me Name and designation but she said I cannot provide you no., then I said that lady dear you have left no other option for me, I'll go for Consumer Court she said wherever you can go your no. will not be activate until unless you pay the earlier bills and again I stuck in argument of Bill copy she said We cannot provide you bill copy.

Sir, I requested for e bill for my vodafone prepaid mobile number 3 days before. after three days I got a confirmation call that what is my email ID and they are sending my e bill on my email address within 04 hours on 21 may 14 at 1330 hrs . It is most urgent for me and my family. I could not get the bill after 4 hours. I am calling again and again to customer care of bihar (customer care chargable no [protected]) from new delhi because i am working in delhi. I called 10-15 times but they are simply telling that I will received my e bill soon. After 28 hours, date 22 may 14 at 19 30 hrs vodafone customer care again told me that This is last time and you will get your e bill within 4 hours till 23 30 of 22 may 14 . I am waiting till ensured time and could not get my e bill of Apr of 2014. Now, I wanted to know why they did not sent my e bill on due time and i am simply mentally and financially harassed with my family tension. what shoud i do ?

I've been facing this problem since many days n have complained. There's no action taken. This is serious. I need 3G speed. I are you waiting for us to take an action? I want immediate action. I've requested and pleased. Fix this ASAP. IPad no:[protected]. Model:IPad air. Chennai Anna nagar west 600101

Sir, I am Himadri Sekhar Kar. I am using a Post Paid Mobile connection of Vodafone since March-14. From beginning I am using 2G Data Plan @ Rs.155/- per month, which allows 1GB free data. . On 15/4/14 I received one offer message in my phone in c/w 300 MB 3G data service for Rs.100/- per month. It was mentioned in the said message that "to know & activate dial *121#". I dialled *121# to know in details about the offer. But later on 17-4-14 I noticed that 3G service has been activated in my connection without informing me anything without my permission. I immediately spoke with the Vodafone Customer Care to stop the 3G service and wanted their explanation as to how the service was activated without my explicit permission. They stated that as I have dialled *121#, the service was activated. The 3G service was deactivated, and usual 2G service was reactivated on 17-4-14. But I had no intention to activate 3G service, I only wanted to know about the offer in details before taking any decision. Now when I get my bill for the Billing Cycle for 6th April- 5th May-2014, I noticed that they have charged huge amount for the 3G service. I spoke with the Vodafone customer Care on 11.5.14 and registered a complain in regards to the bill (complain registration no.[protected]) which they attended on 14.5.14, without any fruitful result. On 15.5.14, I sent an email to vodafonecare, kolkata, which they responded to on 15.5.14, stating that the 3G service had been activated with my approval, which completely false. I again emailed them on 20.5.14 requesting them to explain how can they activate a service without informing the details as promised in the message "to know & activate dial *121#" In turn they replied in the same line and expressed their inability to revise the charges levied. On 21.5.14 & 22.5.14 I received service call from Vodafone with regard to bill in question. I again explained the fact in details to them and wanted to know the meaning of the phrase "to know & activate dial *121#", on both occasion they failed to explain and stated that they will forward my concern to their higher level for solution. But I am yet to get any fruitful solution to my problem, and it seems they are willfully lingering the issue with an intention to penalise me for defaulting payment, the due date of payment being 24.5.14. On the above context I request you to kindly look into the matter and take appropriate action against the company for cheating the customers by sending ambiguous and misleading offer message. Thanking you, Sincerely yours, Himadri Sekhar Kar, Mobile No.[protected]

Dear Sir, I am a customer of Vodafone. My No. is [protected] registered in Delhi. I use vodafone prepaid sim card in my dongle. I have recharged my number with Rs 455/- for 2GB 3G data plan on 17th May 2014. The amount has been debited from my account but due some internal error, the transaction was not processed. I didnot get that data plan. Later I called to Vodafone customer care on 198 same day and queried regarding refund of my account. The concerened Official ( could not remember the name) told me that the same amount would be credited back to my account within 4-5 days. Today is 5th Day and till now I have not received my Money back. Since I m a student so Rs 455 matters to me. Kindly help me out. My Contact Details are: Mob No: +91 [protected] Email: abhas.[protected]@gmail.com

Respected Sir/Madam, There is an overdue amount of Rs 2937.17 as on Jan-2014 against my Vodafone mobile phone number [protected] and Relationship number 8.11607003.00.00.100059 After sending number of emails for cancellation of my number, it was committed and agreed by Mr. Rupesh Shetty on 19th Feb 2014 that Vodafone will can cancel my number upon clearing due amount. I paid on the next working day i.e, 20th Feb 2014 and asked for the cancellation confirmation. Once paid, no reply on that from Vodafone about cancellation. But, Vodafone didn't cancel my number, instead they started sending bills for Apr Month. I sent number of mails about the reason for sending bills eventhoug it is agreed to cancel. There is no response on that matter till now. Since 15 days, I keep on asking for the reason, each time when I ask below it the response. "With regard to your e-mail, we wish to inform you that, the services for above mentioned Vodafone mobile number has already been suspended w.e.f. 17/03/2014. Further, we wish to inform you that, there is amount due of Rs.654.05/- on above mentioned Vodafone number [protected] as per your bill dated 07/04/2014. Which has a payment due date of 25/04/2014. " I didn't understand, why there is poor response from Vodafone. If I have to pay for valid reason, I will make the payment immediately, but they are not responding to mails for the reason. Hope at least Vodafone will reply now. FYI, I have never used my number for making any calls or internet connection after I requested for cancellation. Thanks, Venkat.

Service request number : [protected] I got a call from Vodafone on my number [protected] yesterday afternoon regarding internet plans. the guy told me about unlimited internet plan details, which I already knew. After the call was disconnected, I found out that my balance was deducted by Rs. 198. I didn't ask for the internet plan activation, nor did he inform me that he would activate the plan on my phone. I called customer care and requested for refund, which was subsequently rejected today. the reason they told me was that I have used the data. Actually I didn't even know that a plan was activated on my phone. As soon as I got the message regarding plan activation, I deleted the settings. The total amount used is 0.55 MB, that's not even 1 MB. and I didn't know about the plan activation till then. i just want a proof of me requesting for internet activation plan. Actually I never asked for the activation of internet on my phone. There was a similar complaint regarding free internet 4 years back, which was also not resolved. But this time I won't let go. I will be filing A complaint at every possible medium against Vodafone. And you will be pleased to note that each and every person who attends our queries on 198 number is a complete . Those total are so rude that you can't even imagine. If this time my complaint isn't resolved, I am ready to fight a legal battle against Vodafone in order to bring you disgusting people to terms.

From morning my vodafone [protected] number was blocked for SMS.I asked to customer care they said that i need to register with TRAI.Actually I did not do any kind of marketing .Every i will send messages to my friends and relatives only.Without my knowledge they blocked.How to un block?

Relationship no. 5.27611.00.00.100287 Please vodafone do not call me for this DND issues. When is vodafone going to find a solution for DND issues New thread bcoz old long thread seems abandoned by Vodafone. From: [protected] Date: 22-May-2014 Time:4.05 Pm Msg: Airtel 3G Datacard Rs.999/-... CT:[protected]

Sir, My wife (smt. Nayana Rawal) and self (BG RAWAL) were on a visit to Malaysia and Singapore from March 8 to April 14/14. Vodafone agency was requested to provide international roaming facilities to both o[censored]s on our mobile numbers, viz: [protected] (self) and [protected] (wife). It is our misfortune that we also requested for Internet 3G facility which resulted in the receipt of highly inflated bills for the months of March and April 2014. We asked vodafone to re-examine as we were using Internet / wifi available there at our children's places and never used Internet facility of vodafone or their associates in those countries. But they asked us to pay or face stoppage of outgoing services. They indeed stopped my mobile and I was forced to pay the amount of Rs. 2111/- though knowing fully well that bill was incorrect. Then again I received another bill for the month of April which is to the tune of Rs. 3763/- Now they are pressurising me to pay the bill failing which they will stop my outgoing calls. Bowing to the pressure I had to pay an amount of Rs.1111/- so that the mobile does work. The same thing goes with my wife who also received a bill amounting to Rs. 2944.39. We had to pay Rs.1111/- in order to continue the mobile service. It would be interesting to note that I had asked the vodafone (111) to stop 3G on 27/4/14 but they did not stop it and disregarded my request. They did not inform me also. My wife also requested the vodafone to stop 3G but the request was ignored. Now we are being pressurised to make full payment. I being retired government officer and a senior citizen not ready to listen to their harsh words. It may be informed that in 2013 also I had visited Malaysia/Singapore in March/April2013 and had received a highly inflated bill of more than Rs.7000/- which I had to pay as I did not know about this forum and also being a law abiding retired government officer. B.G.Rawal and Nayana Rawal email id [protected]@yahoo.co.in and nayana.[protected]@yahoo.com

Hi, I am Satesh. I am using Vodafone postpaid since 2012. I am drafting this complaint wrt 3 complaints([protected] / [protected] / [protected]) that i had made because of poor singal. Since last month, I am facing severe drop in thesignal quality at my home located at Thirumullaivoyal, Chennai. It started with the slowness of internet coverage, later it extended to delay in SMS delivery and even drop of call abruptly. Since last 3 weeks, I am totally disappointed and frustrated with the way this signal drop is at my place. I am not at all able to locate 2g data and the SMS are getting delivered to me only once in 2-4hours. I am missing so many important calls and messages. My colleagues are complaining that they are not able to reach my number despite trying for more than 15mins continuously. They are just receiving that ‘the number is not reachable’ as the response. I am facing severe problems because of this network issue. I had raised this issue 1 week back and problem still persists. Your network support technician in the name of Kumar(mob no: [protected])contacted me and came to my place. I am yet to get any response from him. Despite calling so many times, he is neither picking my call nor returning a call back. I received all the message sent previous evening by next morning after 8’o clock only. Owing to this frustration, today, I called up the customer care team but could not get any proper response from them as well. I had written mails to all 3 complaint mail ids i got across net and no response for any of my mails. I tried calling nodal officer and all other officers but they are neither picking my call nor returning back. Can someone please work on this on priority and bring it to closure. Totally frustrated and fed up coming behind you people.

R/sir, mam I had purchased pre-paid sim from akola on 12-05-14 having number [protected] but still vodafone franchise /company is not able to start it. While i had provided all proper documents but still facing this problem, during this i rushed to shop from where i purchased the new sim for the same problem, he spoke with vodafone authority 4-5 times but till now number not started, there is no coverage on mobile. Is it this much tough job to activate any number. Hoping for solution and better service. Thanking you. Rahul Ujjainkar

AKASH KUMAR [protected] Navallur chennai complaint made 2 times in 22 days i have all records for complaint id No action taken from vodafone side Signal strength still same no connectivity to outside guys after entering into my flat