| Address: OFFICE 501, TOWER -II, MAYFAIR TOWERS, WAKDEWADI, SHIVAJI NAGAR, 411048 |
I have submitted my device lenovo zuk z2 4gb / 64gb to yaantra (Gadget wood e services private limited, office no 501, mayfair towers - ii, wakdewadi, shivaji nagar on 10/4/2019, as i haven't received any reply as regarding repair so i called them in between and ask for status, they said issue with battery and ordered a new on, i asked them that its no fault with battery as hardware is perfect, its software is corrupted as i rooted the device but engineer keep on saying that issue with battery, and i waited for 5 more days and i did multiple calls, and finally they said they cannot deliver device i have to collect it from above mentioned address, so visited the store on 21/4/2019, and they asked to wait as quality check not completed, as i have waited 3 hours at service center finally they said it done and gave me my phone, as first thing i check as software and i was surprised now the my phone version become 3gb/32gb, i asked this is not my phone they said no its the same phone as i asked them if they have changed my mother board they said no its not changed, as there is no point of getting engaged in conversation as they are not ready to accept, they asked for proof i showed my phone bill, and earlier i replaced my motherboard form yaantra itself earlier for 4gb /64gb and they said bill report is available but without imei, i collected my phone as there was no other option, and complaint to yaantra support, they said we cannot establish that its 4/64gb variant even though they themselves changed it, and after waiting 10 days now my battery swells as well, in total i have paid 400 rs to them to make my phone 3/32 gb from 4/64 gb version, and a battery swells.
I was highly disappointed that these companies are still doing business in india, i will suggest don't get into yaantra fraud, go to any near by service instead pathetic yaantra service.
Jun 25, 2019
Complaint marked as Resolved Yaantra customer support has been notified about the posted complaint.
Verified Support
May 23, 2019
Yaantra Customer Care's response We have delivered the device in ok condition and customer has selfcollected the device after verifying all details
May 23, 2019
Updated by technolucent that i have mentioned on above notes as well I think we need a skilled person to deal with complaints, if you havent read it i jus copy paste a note above please read it fully and then reply ""visited the store on 21/4/2019, and they asked to wait as Quality check not completed, as i have waited 3 hours at service center finally they said it done and gave me my phone, as first thing i check as software and i was surprised now the my phone version become 3gb/32gb, i asked this is not my phone they said no its the same phone as i asked them if they have changed my mother board they said no its not changed, as there is no point of getting engaged in conversation as they are not ready to accept, they asked for proof i showed my phone bill, and earlier i replaced my motherboard form yaantra itself earlier for 4GB /64GB and they said bill report is available but without IMEI, i collected my phone as there was no other option, and complaint to yaantra support, they said we cannot establish that its 4/64gb variant even though they themselves changed it, and after waiting 10 days now my battery swells as well, in total i have paid 400 rs to them to make my phone 3/32 gb from 4/64 gb version, and a battery swells.""
