Yaantra Complaints & Reviews

Address: New Delhi, Delhi, 110034

Website: www.yaantra.com

Yantra is making fool to customer, yaantra means looters and cheaters it seems that all chambals dakoo has together and made this company... My one plus mobiles touch screen replaced saying that we use 100 percent genuine parts, due to not having much time to go one plus outlates, i called up yaantra and its done at my home, in warranty period (Only 30 days) 4 times got problem with new duplicate screen placed by yantra cheaters, 2 times...

Helpful

Found this helpful?

1 Comment

Address: Patna, Bihar, 800020

I had purchased a lenovo z2 plus from your site but it had fault with it's front camera so i returned it to your service centre. It came back to me after repairing but the same problem remained in it, i once again have sent it to your service center has it reached you and till what time will i get a replacement for a new phone. My order no is exyc67371

Oct 14, 2018

Complaint marked as Resolved

Product is replaced and reaching me

Yaantra customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2018

Yaantra Customer Care's response We have received the device. we will surely provide him resolution within 4-5 working days.

View replies

S

Suraj Vestige

from Champa, Chhattisgarh

Oct 10, 2018

I Bought Mi A2 Phone But I Cant Received any INVOCE OR MESSAGE in my phone, I want to about my tranction
my order id is[protected]. Please cheak and inform me .

REGURDS
SURAJ
[protected]@gmail.com

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 6000086

I submitted my phone for repair to yaantra. It had display and touch broken issues. They said it will be fixed in2days (Given on friday5.10.18) but still not yet ready.. Worst service ever!!!. Communication was poor. They gave false promises that it will be fixed soon and later they were giving false promises of fast delivery. I recommend not to one give mobile for repair here. Never!!!...

Nov 8, 2018

Complaint marked as Resolved

Yaantra customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

Yaantra Customer Care's response Please share request id of the device .

View replies

R

Rohan Kaithapuram

from Eluru, Andhra Pradesh

Oct 10, 2018

I have given my iphone to one of the agents...its been 3 days since i gt my phne n they're nt aat all responding to the calls n nt gvng any kind of information regarding this neither through mail or call... i want my phone back...or else i am going to take a severe action

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 800020

I ha bought a lenovo z2 plus from your site but it had problem with it's front camera so i sent it to your service center but still the problem remained with it. I had sent it again but the package isn't getting dispatched from 4-5 days from delhivery courier service. I need you to dispatch the package as quick as possible..
My order no is exyc67371

Oct 14, 2018

Complaint marked as Resolved

Product has reached Yaantra

Yaantra customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2018

Yaantra Customer Care's response Device is in transit thorugh courier. We will provide resolution after receiving the device.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Patna, Bihar, 800020

I had bought a lenovo z2 plus from yaantra which had front camera issue so i gave it to your service center and it came to me after some days but the problem remained in it. I had again sent it to you by delhivery courier service but it shows in transit for 4-5 days. I request you to dispatch it to your branch so that i could get a replacement for my phone
My order no is exyc67371

Oct 14, 2018

Complaint marked as Resolved

Order is dispatched

Yaantra customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560032

Website: Yaantra.com

Yaantra has taken my ipad for repair and they are not returning the product, i want to legally take action and file a complaint as well.

They have removed the track i'd number from website, i have all papers signed when they took the ipad from me what should i do please help.

They have switched off the phones nobody answers the customer care number.

They have not sent single confirmation of ipad taken for repair with them either by email or sms.

No answer update or anything from them, looks like we all took a bad decision giving them opportunity to service, we should all file a complaint and notice.

I am going to launch a fir and going to take local mla to intervine.

Planning to complaint to sajjan rao circle local authority association for further help

Nov 5, 2018

Complaint marked as Resolved

Yaantra customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

Yaantra Customer Care's response We need correct request id of the device or registered contact number

Oct 05, 2018

Updated by Talib Munaver 169213 is the order number.

After triyjng to reach yaantra support for more than 30 times, varsha from yaantra bangalore responded saying they will return in as is condition.

One complate day has passed, ipad never got delivered back and nobody is picking up the call, i am trying to reach them from morning.

They have also removed the order id it does not show in the website.

Will be meeting commisioners office with all documwnts and recorded call for FIR and will further take in grahakara surakha vedike.

I am calling all folks who have been robbed and duped by yaantra to kindly join me.

We will be planning to head to their gadget office in vv puram and alsl sajjan rao circle with support of local associations.

Oct 05, 2018

Updated by Talib Munaver Update :-

The delivery boy delivered the iPad in the exact same condition.

Looks like the iPad was not even touched it worked upon.

Almost 20 days no resolution, immense amount of stress and got the device in as is condition, never expected this .

I am now taking this to a local gadget repair shop will update the same.

View replies

M

[email protected]

from Kanchipuram, Tamil Nadu

Oct 10, 2018

In your service centre Bangalore they taken my iPhone 6s plus battery and they put damaged battery nd my phone s not switch on

ipad touch not working repair, product has not been returned and it's been a month - Comment #3234135 - Image #0

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Patna, Bihar, 800020

I had purchased a lenovo z2 plus from yaantra which had front camera issue and i had sent it to your service center but after a days usage i came across same problem. I had again sent it to you on 28.9.18, i wanted to know if it has reached you and till what time will i get replacement.
My order id exyc67371
And why can't i check my repair status or delivery status on yaantra, gadgetwood or on ecom express

Oct 14, 2018

Complaint marked as Resolved

Product reached to Yaantra

Yaantra customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2018

Yaantra Customer Care's response We have not received the device yet. Device is in transit through Delhivery courier with tracking id[protected]. Once we received the device, we will notify to customer

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Patna, Bihar, 800020

I had bought a lenovo z2 plus from your site but it came with a fault in its front camera and so i sent it to your service centre but after one day it came to me the same problem has occurred. My order number is exyc62258. I had called through your toll-free no and they said replacement will get occurred, i need it to happen asap.
Your customer care executive gave me a new complaint id but it's lost could you provide it again to me.

Sep 28, 2018

Complaint marked as Resolved

Package has been taken off

Yaantra customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

Website: Yantra.com

Yantra is making fool to customer, yantra means loiters and cheaters... My one plus mobiles touch screen replaced saying that we use 100 percent genuine parts, due to not having much time to go one plus outlates, i called up yantra and its done at my home, in warranty period (Only 30 days) 4 times got problem with new duplicate screen placed by yantra cheaters, 2 times going to kirti nagar office 2 times at home by calling yantra roadchap engineers, but the problem remain same, after warranty period they told to pay for service charges and to leave mobile for 2 days, i was surprices for this and afraid also if i leave my mobile in yantra they could change my mobiles original parts in duplicate parts. Now after getting time almost after 3 months when i went to one plus store they declare that this is duplicate touch screen and to avoid problema in mobile i have to replace in original parts.

Oct 29, 2018

Complaint marked as Resolved

Yaantra customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Yaantra Customer Care's response Dear customer, this is certainly not the kind of experience we wanted you to have. Kindly share your Request Id so that we can look into case & reach out to you shortly.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Patna, Bihar, 800020

I had bought a lenovo z2 plus from yaantra but it had problem with it's front camera so i sent to get it repaired in your service centre but when it came to me it worked well on the first day but in the second day it had the same issue again. I want a solution from you asap. I am fed up of all this and all i want is to use my mobile without any further problems.

Oct 14, 2018

Complaint marked as Resolved

Product taken

Yaantra customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Yaantra Customer Care's response Please share the complaint id or order id of the device.

Sep 24, 2018

Updated by Valiantaayush My complaint ID is EXYC62258

Verified Support

Sep 24, 2018

Yaantra Customer Care's response We tried calling customer but his number is not contactable.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Patna, Bihar, 800020

I had buyer a lenovo z2 plus from yaantra but it had fault with it's front camera and so i sent it to yaantra service centre. When it came yesterday it was working good but today the same problem has came. I am fed-up of this problem, it has been 3 months since this problem has occurred and it couldn't be solved by your service staffs. I want a refund of this mobile plz now i don't want any repairing of this mobile. My complaint id is exyc62258
Truly your services aren't good and i won't suggest others to buy products from yaantra

Oct 7, 2018

Complaint marked as Resolved

Solved

Yaantra customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

Yaantra Customer Care's response We have forwarded the case to our concern team. We have share the resolution asap.

Sep 22, 2018

Updated by Valiantaayush Has any solution came forward for me

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

The worst kind of experience i got... Time lost, money lost and the trust lost... Finally, i got back my ph. After 15 days...

The thing which can be repaired at 700 rs max locally, they are extremely overcharging 3000+ for that...300 rs gone that is another part...

Better you go to local nearby repair shop and don't fall into the trap of their cc representative's call... False promises, fake talks & flawful working system...

Dr. Kranti vijay

Oct 24, 2018

Complaint marked as Resolved

Yaantra customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2018

Yaantra Customer Care's response This is certainly not the kind of experience we wanted any customer to have. Kindly share theRequest Id so that we can look into case & reach out to customer shortly.

View replies

S

sourav8371

from Kolkata, West Bengal

Sep 21, 2018

I want to contact with you for update my mobile in registration

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Patna, Bihar, 800020

I had purchased lenovo z2 plus from yaantra but it had fault with it's front camera. I had repaired it by yaantra service center and it had been dispatched by ecom express courier to me but i haven't received the product yet. When i check the status of my order it shows not delivered wrong address. It has been two days since i am waiting for it. Please provide the the address again - kp-23 hanuman nagar kailashpuri kankarbagh near 90ft road patna-20
My mobile number - [protected], [protected], [protected]
My complain id - exyc62258

Sep 22, 2018

Complaint marked as Resolved

Got my phone yesterday

Yaantra customer support has been notified about the posted complaint.

Sep 19, 2018

Updated by Valiantaayush The ecom express courier man is not even calling on my number. I had previously provided all of the above numbers and had also previously provided my address.

Verified Support

Sep 20, 2018

Yaantra Customer Care's response We have updated the address to our logistic team. Device will be delivered to customer soon

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: Yaantra

I submitted my phone for repair to yaantra. It had charging issues. They said it will be fixed in 4- 5 days but they took more than 1 month. The charging had still problems. They took about 2000 rs from me for battery and pcb replacement. But battery charging was very poor. Who knows they might have replaced old battery. Worst service ever!!!. Communication was poor. They gave false promises that it will be fixed soon and later they were giving false promises of fast delivery. I recommend not to one give mobile for repair here. Never!!!

Oct 19, 2018

Complaint marked as Resolved

Yaantra customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2018

Yaantra Customer Care's response Device already repaired and delivered to customer on 9th September

Sep 19, 2018

Updated by Ajinkya Kelwadkar I am still facing charging issues.It is not repaired.I have already given 2 times for repair.I need refund back.

Sep 19, 2018

Updated by Ajinkya Kelwadkar The technical team is not able to repair it.

Sep 19, 2018

Updated by Ajinkya Kelwadkar I got a call before delivery from Technical team only that they were not able to fix the issue.So if they can't fix the issue I need refund.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Patna, Bihar, 800020

Website: Yaantra

I had placed an order for lenovo z2 plus from yaantra but it was defective so i had given it to yaantra service for for repair. It's been 6 days and i want to know when will i get it back after the problems been solved. I am facing problem without a phone with me so it will be better
If the problem gets shorted out quickly.
My complain no is exyc62258
Thank you

Sep 22, 2018

Complaint marked as Resolved

Replaced and got my phone back

Yaantra customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2018

Yaantra Customer Care's response We have repaired the device and dispatched the device thorugh Ecom Express courier. Customer will get the device with 2-3 days.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 412115

Website: Yantraa.com

I submitted my iphone 7+ on 7th sep under liquid damage, my request id is 164793 and i was told that you people will get it repaired in maximum 1-2 days and it has been 6 days. I haven’t received a single call from yantraa and the biggest thing is am tired of calling you people. No one pics it up and if they do, they tell me a call will be arranged within half an hour and obviously i don’t get any call. Before submitting the phone yantraa used to call me 4 times a day. Do you seriously repair the phone or just take it and vanish?

+1 photos

Oct 13, 2018

Complaint marked as Resolved

Yaantra customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2018

Yaantra Customer Care's response Device will be delivered to customer within 2 days.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500017

Requested for iphone screen replacement. The same is done but as display was not good, the mobile was returned . After 10 days again the mobile is sent to me but the problem was persistent. Again the mobile was taken by them and returned without fixing the screen. I went to another repair centre, where the technician told me that some original parts like battery and ichip power were replaced by the duplicate parts. When complained there was no response and told me to do whatever I want. Now my phone is almost malfunctioning, battery is down and brightness is very poor.

Oct 18, 2018

Complaint marked as Resolved

Yaantra customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2018

Yaantra Customer Care's response We took our part back and deliver the device with refund amount. No parts have been replaced from his device.

Sep 07, 2022

Updated by SHANKARAIAH K Wrong claim.

View replies

C

Chetana Pednekar

from Mumbai, Maharashtra

Sep 18, 2018

I am very disappointed with the mobile services that I received from your site (Yantra.com) and expect from you to serious action against my complaint as soon as possible. Otherwise I will be take to a serious action to your store.
Worst mobile repairing site.

Reply

Helpful

1 other people found this review helpful

1 found this helpful

1 Comment

Post your Comment

Comment Guidelines

Address: 800020

I had given my order of lenovo z2 plus from yaantra and it had front camera issue. I had to replace it and so ecom express courier came to me and went taking my phone. It's been 1 week since my phone's gone. Has it reached to you? And if it's reached when will i get it back after being replaced.
My complain no is exyc62258
I am very unsatisfied by your customer service as it's last on delivery after delivery the courier company not reach me and now i don't know how much time will go in replacing it.

Sep 22, 2018

Complaint marked as Resolved

Phone was taken from my home and replaced

Yaantra customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2018

Yaantra Customer Care's response Device is under repairing process and it will be delivered to customer within a week.

View replies

E

Ecom Express Customer Care

from Mumbai, Maharashtra

Sep 12, 2018

Dear Valiantaayush,

Greetings From Ecom Express

We regret for the inconvenience caused to you, kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] or mail to [protected]@ecomexpress.in for further assistance.

Regards,
Team Ecom Express

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu, 600016

Website: www.yaantra.com

My mobile phone was collected by the company representative for repair purpose on 28 aug 2018 with service id 164248. It was returned after two days with further more defects for which i was asked to pay more to rectify. On denial of extra payment, mobile was taken back and after various complaints and requests, they agreed to repair and give back in the initial promised cost. However, it was delivered again unrepaired on 05 sep 2018, and was again taken back for similar repair. A totally irresponsible and negligent behaviour by the company and an harrassment to the consumer based on false promises and fraud.

Oct 9, 2018

Complaint marked as Resolved

Yaantra customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2018

Yaantra Customer Care's response Device will be delivered to customer at the earliest.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560066

Hello friends,

Please do not take any services from yaantra mobile repair services, they say we are expert in all mobile repair's, but these people are frauds and cheaters, they do not even know how to fix the basic issue.
They cheated me with 3000/-, actually my one plus 3 mobile was not working having mic issue, so i gave the phone for yaantra to get repaired they said it will be charged 2900/- so i paid them. After repair when i got my mobile back it was not at all working, when i checked with delivery boy he said we are just delivery boy and don't know anything about repair.
I followed up with yaantra 3 times, no use, they said they will fix it but they were unable to fix it and money was not returned.

Do not ever give your phones to yaantra for repair, neither you buy any refurbished mobile from them.
They are big cheaters and frauds

The request/ticket number for my issue is: -162 722

Oct 5, 2018

Complaint marked as Resolved

Yaantra customer support has been notified about the posted complaint.

Sep 03, 2018

Updated by basubp Very bad service on mobile repair, it took 15 days to repair my mobile, but even though after 15 days my mobile was not re-repair. The request id number for my issue was 162722. If you call me on my mobile [protected]i will explain you how much yaantra tourchered, irritated, and frustrated me.
So because of this i have decided to raise a complaint with yaantra in consumer court, special with bangalore yaantra repair center

After repeated followup customer executive come back saying "roj itne mobile ate hai time to lagega", i was like what's happening you cannot justify delays with such stupid excuses.
Really pathetic/ugly/dirty service...

Verified Support

Sep 04, 2018

Yaantra Customer Care's response We have already discussed with customer and resolve all the issues soon

Sep 04, 2018

Updated by basubp I got a below response from YAANTRA today morning to my mail id. But as I was confident about their service no engineer came or visited to check my mobile.
So i request you to talk to YAANTRA support team and proceed with the refund.
Very bad experience with the lady called jyoti from Bangalore repair team.

[protected][protected][protected][protected][protected][protected][protected]
Dear Customer,
As already discussed with you, we will send the engineer at your doorstep by today.
Request you to grant some time.

Thanks & Regards
Team Yaantra
[protected][protected][protected][protected][protected][protected][protected]

View replies

R

Rahulkumar@143

from Jamshedpur, Jharkhand

Sep 11, 2018

10 or d ka battery backup not phone

Yaantra Complaints & Reviews

File a complaint to Yaantra

Yaantra reviews & complaints page 9

yaantra cheaters and using duplicate mobile parts for (id-135975)

date for my mobile replacement

Post your Comment

poor customer service no response

Post your Comment

get my order dispatched

Post your Comment

my order isn't getting dispatched

Post your Comment

ipad touch not working repair, product has not been returned and it's been a month

Post your Comment

has my mobile reached you

Post your Comment

just replace or refund for my phone

Post your Comment

using duplicate mobile part almost in origin 6 price

Post your Comment

has a solution came up for me

Post your Comment

why can't you solve my problem

Post your Comment

the worst kind of experience

Post your Comment

not getting phone

Post your Comment

charging issue not solved even after replacing battery

Post your Comment

when will I get my phone back

Post your Comment

no response or update

Post your Comment

iphone screen replacement

Post your Comment

when will you replace my phone

Post your Comment

harassment of customer

Post your Comment

bangalore yaantra mobile repair center

Post your Comment

Related businesses