Yamaha Motor India Complaints & Reviews

Hi team

I got my yfz r15s on may 19 th 2017 from sprint yamaha next to phoenix market city.

So the problem is they called me for 1st servicing but after that, they never called for 2 nd servicing.

The worst part, they damaged the front of the bike while 1st service and now the shop changed to whitefield yamaha.

I am a loyal customer to yamaha for 6 years.

This kind of negligence is unacceptable.

I need immediate action on this and i need a proper replacement.

Hi,
I purchased a fz 25 from raj yamaha from kurla all the time when purchased the bike i loved it whithin a week's time the bike i booked came with the registration and all done after a week the bike had a major accident which was bad luck that i had to which on later took the bike to the showroom and came to know that the bike is under a comprehensive insurance i was shocked that why did the representative did not do a 0 debth insurance instead a comprehensive one i was like didn't know how to respond i was in the response of that the representative made a insurance accordingly without even asking the consumer about it i thought all the new bikes comes witha zero debth insurance so why i have to bear the cost now it was hardly even 1 week passed that the bike met with the accident so i need u'll to resolve the issue regarding the bad service that is provided wherein no proper information was provided to me and want ull to resolve the issue for the repair and maintenance of the bike or else will complain higher if required... Thanking you in anticipation derik fernandes

I bought a fascino bike 11 months back.. From the day one i am facing breaking issue.. When i apply break it gives heavy noise.. I already posted this in the forum it not rectified year.. Past 3 4 service i mentioned the same in the service center they not taken care and saying all the bikes create same noise. I am not getting any responsible answer from the dealers. If they do any minor tweek it works for 2 days again huge noise is coming....

03.05.2018

Dear yamaha:
I purchased yamaha fzs fi v2 from sree kanna yamaha motors dindigul on 29.04.2017.
This product is defective because the front fork oil is leaking. I don't know what's wrong with my bike. My bike is just 3478 kms rode. Within 3500 kms fork oil is leaking. I bought this bike for the name yamaha. I never thought that yamaha products are this much cheap.
According to warranty. I am entitled to replace the fork oil, fork oil seal and fork dust cap.
I am requesting that contact me as soon as possible to discuss the matter and give the further instruction.

Sincerely :
Aravind

Dear sir / madam

This is inform to you that i had service my r15 motorbike on dated 25.04.2018.
After done service and while made payment through debit card when i swipe debit card of rs 2658 /- it had been debited from my account but employee of yamaha said, not credit in our account, i were wait till 1 hr at their service centre to confirm that but amount not credit to your account according to you bill desk employee and same statement also given by service centre manager mr. Gobind ji. Then i made case payment to took the bike and manage said that amount will be refund in 48 hr in your account, but still my account not credited. I call to mr. Gobind and he said that your online payment not showing in our bank statement and jst said to me contact to your bank and disconnect the call. I have contacted to bank and they are saying amount has been credit. I attached some document please find tha attachment above.

Second is, after servicing my bike, it isl not working good still, engine or whatever is going bad, i said before the service to engineer but he didnt look on this matter and made bill.
Bike still making sound like kat kat kat from engine area. This not good thing,
You guyz should understand customer is not free that for frequently come at your service centre even not his fault. So tell my what i do???

Hi sir,
I brought yamaha alpha on diwali celebrations, there not issues offers and they told bikes features has wrong, i told i not satified digital speedmeter, they forced and given it. But problems r they i given it first sercice and pick up on 45 days back, but the problems r same what can i do, i call serice manfer mr. Stalin he adjust and told id nwxt time the complaints r they i should refried, but second time the complaints r same the not pick my phone also, pls help me what should i do, i don't need it bike is complaints not cleared.

I booked Yamaha R15 V3 on the name of Sahil Singh at M/S Arjun Motors, Kompally Medchal Road, Hyderabad ( receipt No. 322, dated-16/3/18). At the time of booking dealership said one month waiting period i.e should have received vehicles around 15th April. today after 45 days also they are not in a position to confirm the date of delivery. Dealership team SM Mr. Vivek does not have any clue on delivery status. Mr. Vivek managed to take me on Conference call with Yamaha Company official ( Name Mr. Afsar) who was not even willing to reveal his contact details. Mr. Afsar state way said wait for one month without thinking for even one month. I requested if that is the case please give it in writing which he refused and said if you want to cancel you are free to do so. His behavior was very rude behaved like goon of Yamaha.

Hi Team,

I am really not satisfied with the service of Yamaha. I paid down payment of 30, 500/- to L.B.Nagar showroom after busan auto finance team approved my loan and then I got a call before bike delivery that my cibil score is not good and they cant process it.

I have raised concern over why would they approve it initially and then give me some different information after I paid the down payment. Now, the agent is trying to get the loan processed through Sri Ram finance which I do not want to as they are charging more and asking for 12 checks. From where can I get 12 checks, I already gave them a complete check book.

I am really disappointed that since 2 weeks from the date they delivered the biked to me, they are playing around and forcing me to take loan from SriRam finance which I do not want to. If they approved the loan initially from Busan then they should only process it otherwise I do not want your bike and I want my refund of 30, 500/- to be paid.

When I today spoke with Busan executive Murali contact#[protected] he is threatening me to give the bike back to showroom and do not ask for refund or else I have to face consequences. Is this how you people treat customers??? Where is the customer satisfaction???

I will ask them again to take back my project if they are not listening to me then I will approach consumer forum to resolve issue!!

Store location: Sri Ganesh Motors, L.B.Nagar
My Contact# [protected]

Thanks,
Aijaz Ali Siddiqui.

I am writing this mail with highly disappointed in your service. This is my first yamaha bike and i am bike lover with more than 2 super bike in my garage so during the initial launch of yamaha r15 bike in the month of february i had booked the bike with a dealer in kochi.

My booking date was in 10th march 2018 and till now there is no information about my deliver of bike.

Also each time i call up the dealer they says due to lack of bike received from yamaha company from surajpur they are unable to deliver my bike.

Now when i called them up again they are saying a 3months delivery time which will adds up a total of 6 months.

I had booked the bike without even seeing it in showroom only because of trust in yamaha and how their service is to the customers.

Please give me a resolution on the same.

These are the booking details:

Showroom from which bike is booked :indel yamaha kochi kerala
Booking date: 10th march 2018
Name karthik prasad
Booking name :jaya (Mother)
Ready to pay full amount immediately
Contact number: [protected]

24/04/2018
Bike: Yamaha FZ V2
Purchase year: 2015
Today I gave my bike for paid servicing at Kings Yamaha, baner road, Pune at around 11am morning. Concerned Servicing person checked the bike and estimated the amount as it was paid servicing. Then he gave a receipt with "Promise delivery day at time: 5 pm. I gave my bike and went back to work.
Now problem started.
From 4:30 pm onwards I tried calling Kings Yamaha service center, baner road from the number serached on Google ( as there was no contact details given on receipt!!!) All the contacted persons refer different numbers but nothing happened!
Then I visited service center at 5:10(as promise delivery timing mentioned was 5pm). Concerned person asked me why did you come as we have not called you, but I showed promised delivery time then he contacted service center people who laughed and replied don't worry ask that person to come back tomorrow. I got disappointed with the behavior and attitude of concerned person. I had very bad experience this time with Kings Yamaha service center. Hope this consumer complaint portal prevent this kind of issues in future.

We bought yamaha alpha in shanthi motors on 08.03.18. After 4 days from this date self start didn't work. Then we went for service after 1 month. They said that the battery was not getting charged. We asked for the reason but they r not ready to explain. Instead of that the head of that place spoked in irrespective manner. I placed a complain but till now no response. So far we didn't get that battery. Now in showroom they r saying that the battery is out of stock. They r asking us to buy outside i[censored]rgent. Now indicator also not working. Worst experience with yamaha dealers. Waste of money.

On 21.04.2018 at about 6pm i have go to your service provider name sapthagiri motors, pendurthi, visakhapatnam. With small problem of my yamaha fassino he was not respond properly. With out checking of my bike he told come day after tomorrow. Then i said no sir it's maybe very small problem please check it first. He told i don't want any checking today. I asked why. He told forcefully i don't want give any explanation for you get out from here. Then i come back.

I visit yamaha agency with intention to buy yamaha yzf - r15 version 3 model. But dealer misguide and lie to me that version 3 model will not be launch at india for next 2 years. And console me if version 3 model launch same year of my purchasing version 2 model he will exchange with version 3 without no cost.. When i bought version 2 model and after one week having issue in fuel tank not indicate about fuel capacity.. I visit workshop and fixed problem but after repair same issue occurred in next few days... I feel totally sophisticated with vehicle and seems victim of hoodwink and defraud... I don't want go with yamaha product anymore and instant action against the dealer and want justice as well as possible...

Hi.. A few months ago i bought a yamaha fasino model from one of your authorised dealer linga motors at palanganatham, madurai (Tamil nadu).

Staff at show room was very rude and they are not responding properly. Very poor customer service. I’m very unsatisfied with the service.

Moreover i bought my bike at that mela only on 25.02.18. Many offers were announced at that mela.

But i have not received the announced offers yet.

I hope you would look into the matter, and make sure such an incident is not repeated. Your company has been known to provide good services, and such events tarnish the company name, so please address this issue soon.

Thanks
Meera

I have serviced at the coimbatore motors, kmch and it is one of the worst service centre apart from the safety motors, erode. Wow it seems that the japanese company service centre is probably the worst when compared to bajaj or tvs.
I had to go 3 times after servicing immediately within a week for some problems like front break was not working after one week!!!, pass light was not working!!! And the funny part is back break is literally not working after one week!! What a horrible situation i had to face after week tone of servicing here. Don't they check all the components properly. What kind of service is this

Respected sir / madam
I have taken loan for yamaha bike from bussan auto finance india pvt. Ltd.
My loaned bike no is uk08ad9210 and i have paid my loan and not receive noc for the same, i sold my bike & put my bike papers at rto to transfer on second party, rto require noc for transfer. I called to baf thane office they told me to send. I requested them to send it as soon as possible but i did not received it before i went to abroad.
I request you to please help me out this matter as am in abroad, and i have sold my bike it is still pending for transfer. Please help me.

Thanks & regards
Mohan singh
[protected]@gmail.com
Mob.[protected]

I brought new fz fi 2.0, it looks like used one while delivering, i thought it is showroom displayed bike, more scratches and looks very old and also they don't tell the manufacturing year correctly, after asking about big scratch in the petrol tank they immediately change the tank side part so i don't know whether that part is original or not, i'm buying a new bike they have to give the bike as such company providing, how the seller can change the parts before delivery?

Hi team,

On april 14th 2018, walters yamaha (Ayanavaram, chennai, tamilnadu) delivered me a brand new r15 version 3.0. I rode the bike, its really fantastic experience for me.

I started to learn user manual book about console screen and
When i try to make reset the trip a but unfortunately reset button not worked. From that day i am following up my showroom service advisor but still my problem is not rectified.

That is my first new bike, now i am totally disappointed about your service.

Please take necessary action asap.

Regards,
Arunkumar k

----- Forwarded message -----
From: Chandran Panneerselvam
To: [protected]@yamaha-motor-india.com ; [protected]@yamaha-motor-india.com ; "[protected]@yamaha-motor-india.com" ; [protected]@yamaha-motor-india.com
Cc: "kavi.[protected]@yahoo.com"
Sent: Tuesday, 17 April, 2018, 9:40:02 PM IST
Subject: Re: Request

Gentle recall 5

Dear Yamaha...

Greetings and good day!

Pls refer 4 trail mails, so far no permanent remedy or any communication in this regard. First time such a response received to customer that to from Japanese Company. Its is very much hurt and disappointment. Day before Yday have given vehicle for service but not taken delivery unless if not received any permanent remedy.

Hope will received positive reply at least this time and give permanent remedy failing which force to go for the following steps.

01. Write to Yamaha, Japan
02. Taken up with Grievance Cell.

Dear Yamaha please respond positively.

On Monday, 9 April, 2018, 12:04:48 AM IST, Panneerselvam wrote:

Dear yamaha...

Greetings and good day...

Pls refer trail mail, so far no permanent remedy and facing the problem in regular interval. Even today, morning start with kick and went for market 2 km riding, at around 10 am. On 3 pm start a vehicle with self starter but not function then started with the help of kick, ride 40 km around without any proble.

People are calling and enquire about vehicle function and communicate will resolve the issue, but not turn. We are much patient to get resolve the issue but no such help from your end. Even already informed that vehicle using by our family female some of the times when they taken ride alone faced problem in between, you are not feel to help to sort out.

Hence please confirm technically how to operate this vehicle or pls declare whether you done necessary step, its resolved or pls inform you have not believe customer true voice. As a customer very much disappointed and feel unhappy.

Thanks and regards...

On 21-Mar-2018 2:24 PM, Chandran Panneerselvam wrote:
Dear Yamaha!

Greetings and good day!

Pls refer trail mail, as committed like to give update on the request compliant with regard to self started of my vehicle new purchased on 31/03/2018 and delivered at 30/04/2018 that still permanently the problem get resolved and half of the time the self starter not working, we force to use kick start only.

In this regard we have received call from Yamaha customer care number[protected] at 10.46 am and communicated the same that still permanently the problem not resolved as well for rectifying this problem so far we have taken vehicle to service centre 3 times which is around 20 KM away from residence. Moreover when we verify the life of self start motor vehicle battery though net and it is mentioned 4 years where even not complete one year facing problem. They informed that communicate concern technical officer to resolve this issue. Hence my request is still open.

But suddenly surprised that at 11.22 am today have received sms stating that my compliant has been closed based on satisfaction note. Below given our representative note on your service card at the time delivery as follows:

" Vehicle taken delivery subject to condition of vehicle will be address through mail after enough ride. Thanks..."

Where in continuation, next day of the delivery have written the context to all addressee of the mail.

Once again inform you that I am not technical man to understand your technical explanation and request you to considered as common man owned the vehicle. But Yamaha has to understand the genuine compliant of one common customer and try to resolve permanently vehicle KM running not exceeds 8000 km so far and not completed one year since vehicle delivered only in the April 2017 end.

Once again request you to do the needful at the earliest possible.

Thanks and expecting your valuable support to resolve the problem.

( P. Premkumar)

On Friday, 16 March, 2018, 10:07:03 AM IST, Chandran Panneerselvam wrote:

Dear Yamaha!

Greetings and good day!

Pls refer trail mail, as per discussion yday we have sent vehicle for attend the fault and received vehicle with rectification. Thanks but immediately we cannot confirm about the rectification of fault and even past also after 4 to 5 days after we faced the problem. Hence we request you to give one week time to give our updates on rectification of fault and please bear with us.

Once again our sincere gratitude for taken immediate step to all function to attend grievance of your customer.

(P. Premkumar)

On Tuesday, 13 March, 2018, 10:36:08 PM IST, Chandran Panneerselvam wrote:

Dear Yahama!

Greetings and good day!

We wish to bring your kind notice that we have bought CYGNUS RAYZR XC115BD billed on 31.03.2017 but registration completed on 30.04.2017. When last service done on 07/02/2018 compliant about our vehicle self started as well vehicle horn not functioned due to battery problem and subsequently after a week time again we have make compliant for the same reason.

But even after two time rectified the same batter problem still vehicle facing the same problem especially due to horn failure, we are not able to run the vehicle safely. You are aware even our vehicle not cross 8000 running KM and even not completed one year, batter get regular problem. Hence request you once again to give me permanent long time remedy for this problem. My vehicle address details here under:

Vehicle Model: CYGNUS RAYZR XC115BD
Date of bill: 31.03.2017
Date of Registration and delivered: 30.04.2017
Billed / Owner name: P. PREMKUMAR
Address: Plot No.33, Sri Krishna Garden, Mosque Street, [censored]andar Kovil, No.1 Toll Gate, Trichy - 621 216. Cell:[protected]
Regn No: FR36738
CHA NO: ME15E77HAG0036738
ENG NO: E3N8E041514

Hope you will accept our genuine request and please give immediate permanent remedy. Expecting your early response.

Thanks and great association even with Yamaha...

(P. Premkumar)

Cell:[protected] / [protected] / [protected]

Dear yamaha...

Greetings and good day...

Pls refer trail mail, so far no permanent remedy and facing the problem in regular interval. Even today, morning start with kick and went for market 2 km riding, at around 10 am. On 3 pm start a vehicle with self starter but not function then started with the help of kick, ride 40 km around without any proble.

People are calling and enquire about vehicle function and communicate will resolve the issue, but not turn. We are much patient to get resolve the issue but no such help from your end. Even already informed that vehicle using by our family female some of the times when they taken ride alone faced problem in between, you are not feel to help to sort out.

Hence please confirm technically how to operate this vehicle or pls declare whether you done necessary step, its resolved or pls inform you have not believe customer true voice. As a customer very much disappointed and feel unhappy.

Thanks and regards...

On 21-Mar-2018 2:24 PM, Chandran Panneerselvam wrote:

Dear Yamaha!

Greetings and good day!

Pls refer trail mail, as committed like to give update on the request compliant with regard to self started of my vehicle new purchased on 31/03/2018 and delivered at 30/04/2018 that still permanently the problem get resolved and half of the time the self starter not working, we force to use kick start only.

In this regard we have received call from Yamaha customer care number[protected] at 10.46 am and communicated the same that still permanently the problem not resolved as well for rectifying this problem so far we have taken vehicle to service centre 3 times which is around 20 KM away from residence. Moreover when we verify the life of self start motor vehicle battery though net and it is mentioned 4 years where even not complete one year facing problem. They informed that communicate concern technical officer to resolve this issue. Hence my request is still open.

But suddenly surprised that at 11.22 am today have received sms stating that my compliant has been closed based on satisfaction note. Below given our representative note on your service card at the time delivery as follows:

" Vehicle taken delivery subject to condition of vehicle will be address through mail after enough ride. Thanks..."


Where in continuation, next day of the delivery have written the context to all addressee of the mail.

Once again inform you that I am not technical man to understand your technical explanation and request you to considered as common man owned the vehicle. But Yamaha has to understand the genuine compliant of one common customer and try to resolve permanently vehicle KM running not exceeds 8000 km so far and not completed one year since vehicle delivered only in the April 2017 end.

Once again request you to do the needful at the earliest possible.

Thanks and expecting your valuable support to resolve the problem.

( P. Premkumar)



On Friday, 16 March, 2018, 10:07:03 AM IST, Chandran Panneerselvam wrote:


Dear Yamaha!

Greetings and good day!

Pls refer trail mail, as per discussion yday we have sent vehicle for attend the fault and received vehicle with rectification. Thanks but immediately we cannot confirm about the rectification of fault and even past also after 4 to 5 days after we faced the problem. Hence we request you to give one week time to give our updates on rectification of fault and please bear with us.

Once again our sincere gratitude for taken immediate step to all function to attend grievance of your customer.

(P. Premkumar)


On Tuesday, 13 March, 2018, 10:36:08 PM IST, Chandran Panneerselvam wrote:


Dear Yahama!

Greetings and good day!

We wish to bring your kind notice that we have bought CYGNUS RAYZR XC115BD billed on 31.03.2017 but registration completed on 30.04.2017. When last service done on 07/02/2018 compliant about our vehicle self started as well vehicle horn not functioned due to battery problem and subsequently after a week time again we have make compliant for the same reason.

But even after two time rectified the same batter problem still vehicle facing the same problem especially due to horn failure, we are not able to run the vehicle safely. You are aware even our vehicle not cross 8000 running KM and even not completed one year, batter get regular problem. Hence request you once again to give me permanent long time remedy for this problem. My vehicle address details here under:

Vehicle Model: CYGNUS RAYZR XC115BD
Date of bill: 31.03.2017
Date of Registration and delivered: 30.04.2017
Billed / Owner name: P. PREMKUMAR
Address: Plot No.33, Sri Krishna Garden, Mosque Street, [censored]andar Kovil, No.1 Toll Gate, Trichy - 621 216. Cell:[protected]
Regn No: FR36738
CHA NO: ME15E77HAG0036738
ENG NO: E3N8E041514

Hope you will accept our genuine request and please give immediate permanent remedy. Expecting your early response.

Thanks and great association even with Yamaha...

(P. Premkumar)

Cell:[protected] / [protected] / [protected]

Dear yamaha, i am manikanta customer of yamaha fz16 purched in 2017 march. My registered mobile no [protected]. As i complained previously so many times at platinum motors service center about tapping problem, low pick up and engine sounds they i'll give temporary solution and againg problems repated from 03 service onwards. My bike completed just 6 service also at 16.03.18. No one is giving proper response so please kindly solve my issue