Yamaha Motor India Complaints & Reviews

Hi Team,

I am really not satisfied with the service of Yamaha. I paid down payment of 30, 500/- to L.B.Nagar showroom after busan auto finance team approved my loan and then I got a call before bike delivery that my cibil score is not good and they cant process it.

I have raised concern over why would they approve it initially and then give me some different information after I paid the down payment. Now, the agent is trying to get the loan processed through Sri Ram finance which I do not want to as they are charging more and asking for 12 checks. From where can I get 12 checks, I already gave them a complete check book.

I am really disappointed that since 2 weeks from the date they delivered the biked to me, they are playing around and forcing me to take loan from SriRam finance which I do not want to. If they approved the loan initially from Busan then they should only process it otherwise I do not want your bike and I want my refund of 30, 500/- to be paid.

When I today spoke with Busan executive Murali contact#[protected] he is threatening me to give the bike back to showroom and do not ask for refund or else I have to face consequences. Is this how you people treat customers??? Where is the customer satisfaction???

I will ask them again to take back my project if they are not listening to me then I will approach consumer forum to resolve issue!!

Store location: Sri Ganesh Motors, L.B.Nagar
My Contact# [protected]

Thanks,
Aijaz Ali Siddiqui.

I am writing this mail with highly disappointed in your service. This is my first yamaha bike and i am bike lover with more than 2 super bike in my garage so during the initial launch of yamaha r15 bike in the month of february i had booked the bike with a dealer in kochi.

My booking date was in 10th march 2018 and till now there is no information about my deliver of bike.

Also each time i call up the dealer they says due to lack of bike received from yamaha company from surajpur they are unable to deliver my bike.

Now when i called them up again they are saying a 3months delivery time which will adds up a total of 6 months.

I had booked the bike without even seeing it in showroom only because of trust in yamaha and how their service is to the customers.

Please give me a resolution on the same.

These are the booking details:

Showroom from which bike is booked :indel yamaha kochi kerala
Booking date: 10th march 2018
Name karthik prasad
Booking name :jaya (Mother)
Ready to pay full amount immediately
Contact number: [protected]

24/04/2018
Bike: Yamaha FZ V2
Purchase year: 2015
Today I gave my bike for paid servicing at Kings Yamaha, baner road, Pune at around 11am morning. Concerned Servicing person checked the bike and estimated the amount as it was paid servicing. Then he gave a receipt with "Promise delivery day at time: 5 pm. I gave my bike and went back to work.
Now problem started.
From 4:30 pm onwards I tried calling Kings Yamaha service center, baner road from the number serached on Google ( as there was no contact details given on receipt!!!) All the contacted persons refer different numbers but nothing happened!
Then I visited service center at 5:10(as promise delivery timing mentioned was 5pm). Concerned person asked me why did you come as we have not called you, but I showed promised delivery time then he contacted service center people who laughed and replied don't worry ask that person to come back tomorrow. I got disappointed with the behavior and attitude of concerned person. I had very bad experience this time with Kings Yamaha service center. Hope this consumer complaint portal prevent this kind of issues in future.

We bought yamaha alpha in shanthi motors on 08.03.18. After 4 days from this date self start didn't work. Then we went for service after 1 month. They said that the battery was not getting charged. We asked for the reason but they r not ready to explain. Instead of that the head of that place spoked in irrespective manner. I placed a complain but till now no response. So far we didn't get that battery. Now in showroom they r saying that the battery is out of stock. They r asking us to buy outside i[censored]rgent. Now indicator also not working. Worst experience with yamaha dealers. Waste of money.

On 21.04.2018 at about 6pm i have go to your service provider name sapthagiri motors, pendurthi, visakhapatnam. With small problem of my yamaha fassino he was not respond properly. With out checking of my bike he told come day after tomorrow. Then i said no sir it's maybe very small problem please check it first. He told i don't want any checking today. I asked why. He told forcefully i don't want give any explanation for you get out from here. Then i come back.

I visit yamaha agency with intention to buy yamaha yzf - r15 version 3 model. But dealer misguide and lie to me that version 3 model will not be launch at india for next 2 years. And console me if version 3 model launch same year of my purchasing version 2 model he will exchange with version 3 without no cost.. When i bought version 2 model and after one week having issue in fuel tank not indicate about fuel capacity.. I visit workshop and fixed problem but after repair same issue occurred in next few days... I feel totally sophisticated with vehicle and seems victim of hoodwink and defraud... I don't want go with yamaha product anymore and instant action against the dealer and want justice as well as possible...

Hi.. A few months ago i bought a yamaha fasino model from one of your authorised dealer linga motors at palanganatham, madurai (Tamil nadu).

Staff at show room was very rude and they are not responding properly. Very poor customer service. I’m very unsatisfied with the service.

Moreover i bought my bike at that mela only on 25.02.18. Many offers were announced at that mela.

But i have not received the announced offers yet.

I hope you would look into the matter, and make sure such an incident is not repeated. Your company has been known to provide good services, and such events tarnish the company name, so please address this issue soon.

Thanks
Meera

I have serviced at the coimbatore motors, kmch and it is one of the worst service centre apart from the safety motors, erode. Wow it seems that the japanese company service centre is probably the worst when compared to bajaj or tvs.
I had to go 3 times after servicing immediately within a week for some problems like front break was not working after one week!!!, pass light was not working!!! And the funny part is back break is literally not working after one week!! What a horrible situation i had to face after week tone of servicing here. Don't they check all the components properly. What kind of service is this

Respected sir / madam
I have taken loan for yamaha bike from bussan auto finance india pvt. Ltd.
My loaned bike no is uk08ad9210 and i have paid my loan and not receive noc for the same, i sold my bike & put my bike papers at rto to transfer on second party, rto require noc for transfer. I called to baf thane office they told me to send. I requested them to send it as soon as possible but i did not received it before i went to abroad.
I request you to please help me out this matter as am in abroad, and i have sold my bike it is still pending for transfer. Please help me.

Thanks & regards
Mohan singh
[protected]@gmail.com
Mob.[protected]

I brought new fz fi 2.0, it looks like used one while delivering, i thought it is showroom displayed bike, more scratches and looks very old and also they don't tell the manufacturing year correctly, after asking about big scratch in the petrol tank they immediately change the tank side part so i don't know whether that part is original or not, i'm buying a new bike they have to give the bike as such company providing, how the seller can change the parts before delivery?

Hi team,

On april 14th 2018, walters yamaha (Ayanavaram, chennai, tamilnadu) delivered me a brand new r15 version 3.0. I rode the bike, its really fantastic experience for me.

I started to learn user manual book about console screen and
When i try to make reset the trip a but unfortunately reset button not worked. From that day i am following up my showroom service advisor but still my problem is not rectified.

That is my first new bike, now i am totally disappointed about your service.

Please take necessary action asap.

Regards,
Arunkumar k

----- Forwarded message -----
From: Chandran Panneerselvam
To: [protected]@yamaha-motor-india.com ; [protected]@yamaha-motor-india.com ; "[protected]@yamaha-motor-india.com" ; [protected]@yamaha-motor-india.com
Cc: "kavi.[protected]@yahoo.com"
Sent: Tuesday, 17 April, 2018, 9:40:02 PM IST
Subject: Re: Request

Gentle recall 5

Dear Yamaha...

Greetings and good day!

Pls refer 4 trail mails, so far no permanent remedy or any communication in this regard. First time such a response received to customer that to from Japanese Company. Its is very much hurt and disappointment. Day before Yday have given vehicle for service but not taken delivery unless if not received any permanent remedy.

Hope will received positive reply at least this time and give permanent remedy failing which force to go for the following steps.

01. Write to Yamaha, Japan
02. Taken up with Grievance Cell.

Dear Yamaha please respond positively.

On Monday, 9 April, 2018, 12:04:48 AM IST, Panneerselvam wrote:

Dear yamaha...

Greetings and good day...

Pls refer trail mail, so far no permanent remedy and facing the problem in regular interval. Even today, morning start with kick and went for market 2 km riding, at around 10 am. On 3 pm start a vehicle with self starter but not function then started with the help of kick, ride 40 km around without any proble.

People are calling and enquire about vehicle function and communicate will resolve the issue, but not turn. We are much patient to get resolve the issue but no such help from your end. Even already informed that vehicle using by our family female some of the times when they taken ride alone faced problem in between, you are not feel to help to sort out.

Hence please confirm technically how to operate this vehicle or pls declare whether you done necessary step, its resolved or pls inform you have not believe customer true voice. As a customer very much disappointed and feel unhappy.

Thanks and regards...

On 21-Mar-2018 2:24 PM, Chandran Panneerselvam wrote:
Dear Yamaha!

Greetings and good day!

Pls refer trail mail, as committed like to give update on the request compliant with regard to self started of my vehicle new purchased on 31/03/2018 and delivered at 30/04/2018 that still permanently the problem get resolved and half of the time the self starter not working, we force to use kick start only.

In this regard we have received call from Yamaha customer care number[protected] at 10.46 am and communicated the same that still permanently the problem not resolved as well for rectifying this problem so far we have taken vehicle to service centre 3 times which is around 20 KM away from residence. Moreover when we verify the life of self start motor vehicle battery though net and it is mentioned 4 years where even not complete one year facing problem. They informed that communicate concern technical officer to resolve this issue. Hence my request is still open.

But suddenly surprised that at 11.22 am today have received sms stating that my compliant has been closed based on satisfaction note. Below given our representative note on your service card at the time delivery as follows:

" Vehicle taken delivery subject to condition of vehicle will be address through mail after enough ride. Thanks..."

Where in continuation, next day of the delivery have written the context to all addressee of the mail.

Once again inform you that I am not technical man to understand your technical explanation and request you to considered as common man owned the vehicle. But Yamaha has to understand the genuine compliant of one common customer and try to resolve permanently vehicle KM running not exceeds 8000 km so far and not completed one year since vehicle delivered only in the April 2017 end.

Once again request you to do the needful at the earliest possible.

Thanks and expecting your valuable support to resolve the problem.

( P. Premkumar)

On Friday, 16 March, 2018, 10:07:03 AM IST, Chandran Panneerselvam wrote:

Dear Yamaha!

Greetings and good day!

Pls refer trail mail, as per discussion yday we have sent vehicle for attend the fault and received vehicle with rectification. Thanks but immediately we cannot confirm about the rectification of fault and even past also after 4 to 5 days after we faced the problem. Hence we request you to give one week time to give our updates on rectification of fault and please bear with us.

Once again our sincere gratitude for taken immediate step to all function to attend grievance of your customer.

(P. Premkumar)

On Tuesday, 13 March, 2018, 10:36:08 PM IST, Chandran Panneerselvam wrote:

Dear Yahama!

Greetings and good day!

We wish to bring your kind notice that we have bought CYGNUS RAYZR XC115BD billed on 31.03.2017 but registration completed on 30.04.2017. When last service done on 07/02/2018 compliant about our vehicle self started as well vehicle horn not functioned due to battery problem and subsequently after a week time again we have make compliant for the same reason.

But even after two time rectified the same batter problem still vehicle facing the same problem especially due to horn failure, we are not able to run the vehicle safely. You are aware even our vehicle not cross 8000 running KM and even not completed one year, batter get regular problem. Hence request you once again to give me permanent long time remedy for this problem. My vehicle address details here under:

Vehicle Model: CYGNUS RAYZR XC115BD
Date of bill: 31.03.2017
Date of Registration and delivered: 30.04.2017
Billed / Owner name: P. PREMKUMAR
Address: Plot No.33, Sri Krishna Garden, Mosque Street, [censored]andar Kovil, No.1 Toll Gate, Trichy - 621 216. Cell:[protected]
Regn No: FR36738
CHA NO: ME15E77HAG0036738
ENG NO: E3N8E041514

Hope you will accept our genuine request and please give immediate permanent remedy. Expecting your early response.

Thanks and great association even with Yamaha...

(P. Premkumar)

Cell:[protected] / [protected] / [protected]

Dear yamaha...

Greetings and good day...

Pls refer trail mail, so far no permanent remedy and facing the problem in regular interval. Even today, morning start with kick and went for market 2 km riding, at around 10 am. On 3 pm start a vehicle with self starter but not function then started with the help of kick, ride 40 km around without any proble.

People are calling and enquire about vehicle function and communicate will resolve the issue, but not turn. We are much patient to get resolve the issue but no such help from your end. Even already informed that vehicle using by our family female some of the times when they taken ride alone faced problem in between, you are not feel to help to sort out.

Hence please confirm technically how to operate this vehicle or pls declare whether you done necessary step, its resolved or pls inform you have not believe customer true voice. As a customer very much disappointed and feel unhappy.

Thanks and regards...

On 21-Mar-2018 2:24 PM, Chandran Panneerselvam wrote:

Dear Yamaha!

Greetings and good day!

Pls refer trail mail, as committed like to give update on the request compliant with regard to self started of my vehicle new purchased on 31/03/2018 and delivered at 30/04/2018 that still permanently the problem get resolved and half of the time the self starter not working, we force to use kick start only.

In this regard we have received call from Yamaha customer care number[protected] at 10.46 am and communicated the same that still permanently the problem not resolved as well for rectifying this problem so far we have taken vehicle to service centre 3 times which is around 20 KM away from residence. Moreover when we verify the life of self start motor vehicle battery though net and it is mentioned 4 years where even not complete one year facing problem. They informed that communicate concern technical officer to resolve this issue. Hence my request is still open.

But suddenly surprised that at 11.22 am today have received sms stating that my compliant has been closed based on satisfaction note. Below given our representative note on your service card at the time delivery as follows:

" Vehicle taken delivery subject to condition of vehicle will be address through mail after enough ride. Thanks..."


Where in continuation, next day of the delivery have written the context to all addressee of the mail.

Once again inform you that I am not technical man to understand your technical explanation and request you to considered as common man owned the vehicle. But Yamaha has to understand the genuine compliant of one common customer and try to resolve permanently vehicle KM running not exceeds 8000 km so far and not completed one year since vehicle delivered only in the April 2017 end.

Once again request you to do the needful at the earliest possible.

Thanks and expecting your valuable support to resolve the problem.

( P. Premkumar)



On Friday, 16 March, 2018, 10:07:03 AM IST, Chandran Panneerselvam wrote:


Dear Yamaha!

Greetings and good day!

Pls refer trail mail, as per discussion yday we have sent vehicle for attend the fault and received vehicle with rectification. Thanks but immediately we cannot confirm about the rectification of fault and even past also after 4 to 5 days after we faced the problem. Hence we request you to give one week time to give our updates on rectification of fault and please bear with us.

Once again our sincere gratitude for taken immediate step to all function to attend grievance of your customer.

(P. Premkumar)


On Tuesday, 13 March, 2018, 10:36:08 PM IST, Chandran Panneerselvam wrote:


Dear Yahama!

Greetings and good day!

We wish to bring your kind notice that we have bought CYGNUS RAYZR XC115BD billed on 31.03.2017 but registration completed on 30.04.2017. When last service done on 07/02/2018 compliant about our vehicle self started as well vehicle horn not functioned due to battery problem and subsequently after a week time again we have make compliant for the same reason.

But even after two time rectified the same batter problem still vehicle facing the same problem especially due to horn failure, we are not able to run the vehicle safely. You are aware even our vehicle not cross 8000 running KM and even not completed one year, batter get regular problem. Hence request you once again to give me permanent long time remedy for this problem. My vehicle address details here under:

Vehicle Model: CYGNUS RAYZR XC115BD
Date of bill: 31.03.2017
Date of Registration and delivered: 30.04.2017
Billed / Owner name: P. PREMKUMAR
Address: Plot No.33, Sri Krishna Garden, Mosque Street, [censored]andar Kovil, No.1 Toll Gate, Trichy - 621 216. Cell:[protected]
Regn No: FR36738
CHA NO: ME15E77HAG0036738
ENG NO: E3N8E041514

Hope you will accept our genuine request and please give immediate permanent remedy. Expecting your early response.

Thanks and great association even with Yamaha...

(P. Premkumar)

Cell:[protected] / [protected] / [protected]

Dear yamaha, i am manikanta customer of yamaha fz16 purched in 2017 march. My registered mobile no [protected]. As i complained previously so many times at platinum motors service center about tapping problem, low pick up and engine sounds they i'll give temporary solution and againg problems repated from 03 service onwards. My bike completed just 6 service also at 16.03.18. No one is giving proper response so please kindly solve my issue

Dear yamaha, i am pravin kumar, customer of model yamaha fz 250. My registered mobile number is [protected].
I am very disappointed with your service.. I have not expected this from you. As i complained previously many times at your sevice centre and also to yamha india about my gearbox problem. My bike has completed just one year in this month and i have to leave my bike in your service centre for 6 months.
Gearbox of my bike has been changed many times inspite of this i have to face same problem everytimes after i travel 100-200km. I have paid three times for servicing my bike and your company had also paid three times.
Many parts of my bike are changed but again after few days same problem arise... And i have to leave my bike again in service centre. I m tolerating this for one year. Now this is intolerable. Due to this problem i have to face milage problem.. Last time i got milage of 50km in 5 litres. Again same problem arised, my engine sound is changed, also engine get too hot and produce burning smell.
Now you tell me why i had paid 1.4lakh for this intolerable bike. Either you take your bike 100% free ar exchange this bike. I dont want repairment becuse i will have to face same problem again. I am attaching available repairment bills and bills of purchasing the bike.
I hope you fullfill your promises.
Thanku😟

I purchased r15 on 21th january 2018 just completed 1st service after that from engine oil is getting leaked and getting engine smell no pick-up, disc problem i have complained so many times just giving temporary solution for 1day they are saying we can't do anything for that no one is giving proper response so please kindly solve my issue

K.Pramodh BABU
[protected]

Dear sir,

No response of your side many problem creating a new vehicle and i am informed to all of. Please check mail.

— forwarded message —
From: vishvendra pratap singh
Date: thu, apr 12, 2018 at 4:41 pm
Subject: re: problem in new vehicle r15- v2 - urgent
To: [protected]@yamaha-motor-india.com
Cc: [protected]@gmail.com

Dear sir,

Again problem crated of my vehicle winker assy. Switch has not been working.

Kindly requested to yamaha team resolve my vehicle problem.

On sat, apr 7, 2018 at 10:33 am, vishvendra pratap singh wrote:

— forwarded message —
From: vishvendra pratap singh
Date: sat, apr 7, 2018 at 10:32 am
Subject: re: problem in new vehicle r15- v2 - urgent
To: [protected]@yamaha-motor-india.com
Cc: [protected]@hmail.com, lkoyamaha. [protected]@gmail.com, [protected]@gmail.com

Please find engine oil leakage snap.

Frame no - me1rg0611j0090627

On sat, apr 7, 2018 at 10:27 am, vishvendra pratap singh wrote:
Dear sir,

Many problem creating a new vehicle, body vibration problem not resolved and new problem created of vehicle engine oil leakage from engine right side crank case cover and abnormal noise from engine very hardly and gear shifting.

Kindly request to you please resolved all problem urgent other wise replaced my vehicle

Please pick vehicle from my office.-urgent

Address - p5 hero motors, raibareli road lucknow
Connect no - [protected]

On sat, mar 31, 2018 at 11:45 am, vishvendra pratap singh wrote:
Dear sir,

I am writing this latter problem in new vehicle r15-v2

I am parched r15-v2 in 30/03/2018 at lucknow automtives, my vehicle problem is drive chain noise in 2th gear and starting problem, body vibration, this problem created same day of vehicle parched at 50km, i am already informed in lucknow automotives dealer ship.

Kindly resolved my new vehicle problem argent basics. If that problem not resolved then return my vehicle.

Dear sir,
I have purchased yamaha fz25 on 09-sep-2017 in geejay yamaha at pattukkottai. But unfortunately my bike headlight not working from 10-march — 2018 still not completing 1 year. I can't able to drive the bike without headlight in night time. I directly went to dealership to rectify this problem but they have told to change new headlight by own cost. I love yamaha bikes, but in this dealership customer support is not good. Still have not received my service manual book also. So please guide me to solve this headlight issue.
Name: kuzhandaivel
Mobile: [protected]
Mail id: [protected]@gmail.com
Model: yamaha fz25
Dealer name: geejay yamaha
Location: pattukkottai, thanjavur district.

When I was procure the bike I faced the major two issues
Problem - 1 . in low idle condition Engine hunting is more I observed this issue from starting itself and I complained every service period, with dealer executives they told run the bike around 10k kms it's automatically getting resolved but I told clearly it's having problems in Engine but they should not consider my words. Finally I fighten them and rectify the issue and resolve with warranty parts (the nature off problem is internal driving gear free play is more then yours Yamaha standards)

Problem - 2
More noise in chain sprocket area while I'm driving the bike the chain is heavily created the sound when pass the rough road the sound is more. And once dealer is tighten the chain and it will automatically loosen next 100 kms this is happened in my bike only I checked with colleagues bikes also
This also lot off time I told to your dealership but they not considered my words. I hope there is some manufacturing issue

In Vehicle the main function is powertrain but I have lot of issues in powertrain, I totally disappointed with this bike

Every 500 km i maintain my bike chain with nearest dealer (Singaperumal kovil) and every weeks two times I maintained the Tyres pressure also but there no better results from vehicle.

Till one year and 3 month are completed.

Please take necessary action on this issue.

I visited worrest service center

VAISHNAVI AUTOMOBILES,
[protected], sri sai royal villa,
Near Birla junction,
Visakhapatnam,
Andhrapradesh.

This service center technicians dont no resolve customer complaintsI visited worrest service center

VAISHNAVI AUTOMOBILES,
[protected], sri sai royal villa,
Near Birla junction,
Visakhapatnam,
Andhrapradesh.

This service technicians dont no resolve customer complaints.
They simply do general service nothing more than .
They told silly reasons for escaping .
Worrest service center .
How many times i told my isssue they are not mind..
My bike heavy heating came from silencer.
and also mielage issue .
They simply do general service nothing more than .
They told silly reasons for escaping .
Worrest service center .
How many times i told my isssue they are not mind.

Worst guys ever, can say these guys are cheaters, my vehicle is not even a year old, immediately after my third service i had more problems in my bike than before, hope they would have changed parts to other vehicles. When i visted them back to report about my problem and their response is too worse & doesn't care to listen what i say. Wouldn't recommend public not to give service here.