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Last updated Mar 29, 2023
Complaints 182
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A
Avindita Baburao
Apr 7, 2020
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frequent disconnection of internet and no proper response by authorities

Address: Yashtel, Mysore

I have been facing very frequent disruptions from yashtel. Whenever i call, there is no answer and whenever they answer, they won’t adhere to what they say.in this crucial time when we are supposed to work from home due to covid-19, we are hugely dependent on proper internet connectivity.in a month there will be a connection disruption for at least 4-5 days. Tired of complaining and tired of hearing - “issue will be rectified”. Why...
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Shrikanth Kl
Apr 7, 2020
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not activated my account id (mys9657)

Address: #677,4th cross, 10th main, JP Nagar, Mysuru, Street

I have renewed my account for 530 rs, and money has been successfully paid to yashtel but not yet active ( my account id: MYS9657) PLAESE check and renew my account soon.. I have urgent work...
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A
Amrutha Varshini
Apr 6, 2020
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im complaining about internet service not been working in teachers layout

Address: #81,Vivekananda block, Teachers layout, Mysuru, 570029.

Date of the incident: 06 april 2020
We are located in teachers layout, mysuru. From today morning around 8 am your internet service has been stopped working.
As we can see the router - three green lights are on and no red light is seen.
Looks like there is no issue at our line.
Kindly repair the issue as soon as possible.

Thank you,
Amrutha...
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R
Ramya Kamath
Apr 6, 2020
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no response to the internet issue being faced

Address: #61,D3 bhavana apartment near star hyndai showroom, India Ramya Kamath

This is the 4th time i am placing the complaint as they are closing the complaint without resolving it!!!

I have internet issue from 6 days! And there is not proper response from the customer service!

The technician did not help to resolve the issue, and a small issue is taken 6 days to resolve! This is crucial time when we are working from home 1 or 2 days delay is fine but 6 days delay makes no sense. You...
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R
Ramya Kamath
Apr 6, 2020
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poor customer care service, no response to the internet issue being faced

Address: #61,D3 bahavan apartment near star hyundai showroom tilak nagar mandimohalla mysore.

From past 6 days, i have been contacting to yashtel customer service. But they hardly respond and close the complain without checking with customer if the issue is resolved or not.

Technician who configured wifi, is not responding call even after i have called him multiple times.

This is a crutial time, were we are in lock down and have to work from home. One or two days of delay is fine but from past 6 days...
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Ramya Kamath
Apr 3, 2020
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wifi issue occurred in router due to los in modem

Address: #61,D3 bhavana apartment near star hyndai showroom

I have internet issue from[protected], 8:30 am. Where in the modem los port is displaying with red light, and wifi is not getting connected.

Now the modem issue is resolved and wifi issue is not.

Request the team to close the complain once the issue is resolved completely as my wifi issue is not resolved.

As discussed in wats app. The technician did not help to resolve the issue
And still...
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Ramya Kamath
Apr 2, 2020
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wifi issue

Address: #61, D3 Bhavana apartment near start hyundai show room mysore 570001

I have internet issue from yesterday 8:30 am. Where in the modem los port is displaying with red light, and wifi is not getting connected.

Now the modem issue is resolved and wifi issue is not.

I am working from home and i need to connect through multiple device in order to work.

I need the issue to be fixed completely and not closing the complaint after a partial fix....
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Ramya Kamath
Apr 1, 2020
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internet issue and no response from email, call or whatsapp

Address: #61, D3 bhavana apartment near Star Hyundai showroom, Mysore, Karnataka, 570001

I have internet issue from morning 8:30 am. Where in the router the los port is displaying with red light, and wifi is not getting conncted.

I communicated to below number and email :
[protected]
[protected]
[protected]@yahtel.in

But they hardly see the watsapp (Even there is a single tick mark, which means neither the mobile data of provided phone number is turned on until 11 am) nor respond...
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Sukruth ranganthan
Mar 27, 2020
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cheating and fraud

Internet bill has been paid. Yashtel is not ready to provide internet connection even after 4 days. Customer care is non existent
They don't pick calls at all
Whatsapp is useless
The # person doesn't even reply. What a bunch of cheaters and scam artists.
What sort of a pathetic service they provide that too in times of emergency in corona virus...
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Lokesh Mysore
Mar 16, 2020
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free user not treated in par with others

Address: 2206,, 25th cross, Hebbal 2nd stage, 570017

I am a free user means providing place and electricity for their equipment to place in my house.
My internet connection is out of order for more than 3 months. When ever we call them, there is a standard reply saying will update to manager or will send our team.
But nothing happening, can any one senior person look into this.
If it is not taken care there is no point in we providing facility.
My id is mys 1391...
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V
VenkateshaTN
Mar 15, 2020
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tv cable problem

Address: 11 th cross Hebbal,2nd stage, Mysore, Mysore, Karnataka, 570017

I am residents at hebbal mayura circle mysore
Here new set box given two more days from near cable services but still now not connected new one, now he contact number switched off. Shop also closed. Cable services too bad
This area somee people go to dth, because of bad service and irresponsiblity of that person plz immediate solve this problem in case too late disconnected to your services i am also go to dth
Thanks...
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K
Karthik H V
from Bengaluru, Karnataka
Jan 25, 2020
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hopeless customer care and service

Address: Mysore, Karnataka, 570022

I had applied for a new internet connection with this isp over 15 days ago,
They had promised me that it will be installed in 5-7 days and i did wait for that and yet no connection

I have been following it up with the customer care team every day from last 6 days, and i get the same response from their team saying it will be done tomorrow, that tomorrow never came till now.

After my frustration level...
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K
kvlrao
from Chennai, Tamil Nadu
Dec 24, 2019
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frequent disruption in internet availability - customer id : mysd00547

Address: No. 48, JUDICIAL LAYOUT, BEHIND CHRIST PUBLIC SCHOOL,, 570026

There is frequent disruptions in internet availability for MYSD00547 and MYSD00412, both are in same locality at Mysuru.

No action has been taken by Yashtel on this, in spite of complaints.
Network is not available when it is really needed, such as Ticket Booking, urgent message transmittal/viewing, search for hospital / medical facilities etc.

The Franchise in this area is not able to address the problem...
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V
Vbhaskar94
from Mumbai, Maharashtra
Nov 28, 2019
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asssured new connection within 5 to 7 days but they have not, even after 11 days

Address: Mysore, Karnataka, 570026

I had applied for a new connection on 17th nov 2019 with application number 43036. I have paid for 6 months charges in advance. I was assured of a connection with a max time of 5 to 7 working days. It has been 11 days as of today.
Every time i contact them i get to hear "tomorrow". Last time i mailed them i was assured on 28/11/2019 but they have failed to provide a connection....
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P
priyaa haridoss
from Mysore, Karnataka
Oct 25, 2019
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cheating business by yash tel

Address: No. 799/F, 4th Main, I Block, 2nd Stage,, Ramakrishna Nagar, Mysore, Karnataka, 570022

I am using yashtel internet service providers in mysore.
I have subscribed for 25 mbs for 400 gb

But net speed is 1.47 mbps speed.

I have all the proofs
Tell me where to send it.
Web site is not allowing to upload more than 2mb photos
But i have all the proofs more than 2 mbs.
Means, what yashtel is promising to the customers is not fulfilled...
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M
M.A. Purushotham
from Mumbai, Maharashtra
Oct 22, 2019
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horrible service and customer care

Address: 570023

I am constantly calling these people from august 17th and they have not set right my problem completely as of till now. One engineer/technician even made me change my router which was working perfectly. On 17th of oct i made a call and repeatedly called them as my connection had gone dead. The calls were either not received or when received, no formal complaint was registered at their end. On 20th, i received a message stating that my connection...
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R
RajaMys
from Coimbatore, Tamil Nadu
Sep 28, 2019
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issue not rectified, 3 days so far

Address: Mysore, Karnataka

Yashtel is worst in customer service. I logged a complaint that internet is not working from wednesday evening. I sent the complaint in their whatsapp. Thursday they created a complaint but none followed up on it. After calling the service person directly on friday afternoon he came checked and said it was fiber issue, other team needs to get it fixed. But i didn’t have any followup calls or any short of work fixing it. I clearly stated...
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A
Amith Nadig
from Bengaluru, Karnataka
Sep 6, 2019
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internet not working from 2 days but already paid amount

Internet not working and there is no response from yashtel.
Already amount paid but not getting service they are cheating customers.
Customer id 13167

I paid 3k+ 3 days back after that internet not working. I call customer care multiple times but they are not responding properly. After paying amount they are cheating customers.
This is 2nd time from last 2 weeks...
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stalinpanduke
from Chennai, Tamil Nadu
Aug 3, 2019
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isp bill cheating

Address: Mysore, Karnataka, 570012

I'm customer of yashtel for 2 years. I'm shifted the home to another feasible location in near by area. I paid shifting charges 500 and 530 of plan charges as well. After that unethical person came to my home after 5 days for an installation. Issues are as follows

1) modem not configured properly
2) main issue i have paid inr 500+530 for shifting and plan charges on 25-jul -19. 30-aug-19 that unethical service person...
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Nishkala K.N
from Bengaluru, Karnataka
May 12, 2019
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wifi not working - user is 13032

Address: #434, Tank Road, Hootagalli, Mysore, 570018, Mysore, Karnataka, 570018

User id-13032
Location-hootagalli, mysore

Wifi is not working since today morning. Though we are connected to wifi, unable to access internet using wifi. Also facing connectivity issues almost daily since few weeks where in the wifi drops suddenly and we have to restart the modem every time.

Please send someone to fix the issue as soon as possible....
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