ZopNow Retail Complaints & Reviews

Hi,
Please note that I have an account in More online store. I have unused money in my Zopnow wallet. Recently, for the last many months I have noticed that Zopnow is not in operation. If you have discontinued the online service through Zopnow. Kindly refund the amount in my Zopnow wallet of RS.4866/- rupees.I have written to customer care multiple times and there was no action.

Please find my ZopNow account details:
username: [protected]@yahoo.com

Thanks and Regards,
S.Aravind

This is with respect to Order Reference 24086373 that was placed recently. I had paid for the same via credit card.

Upon delivery an item was forgotten and another was out of stock. I was told the refund would happen as per policy and would be credited online back to my account.

They have credited the amount online for one item. Whereas the item which was forgotten has not been credited. After repeated reminding and follow up, they have given me zoppies. I have not asked for zoppies - i want the amount refunded back to my account. Its been prolonging for several weeks and the customer care is not even responding to emails.

I am tried for last 10 times to get good product from zop now, they are every time delivering low grade products and the delivery person does not
Wait to validate the missing orders. Every time they just put the products in front of the door and when requested to validate the product they behave very rudely and shout to get the money. Worst experience and should be shutdown.
In cities like bangalore where we cannot buy vegetables from local vendors due to langauge problem the cost of vegetables and fruits posted by this sites are enormously high. Why goverment is not doing anything in common people's intrest. The big names, big basket and etc are also charging high price
With rude staff please help common citizens goverment!

In addition to the extra charge for the mutton during delivery (compared to cost in order acknowledgement) may I also mention the quality of mutton. It had little unpleasant smell, certainly not fresh. On top of that please have a look at the attached pic; the basic dressing of the meat was not done and at least 250 gms of the 1 kg was pure fat, leave aside the fat with the meat which is separate. This cannot be really checked at the time of delivery and can only be observed when cleaning. I have read the terms in order acknowledgement but that does not make this kind of service quality acceptable.

Is this the quality the customer care guy I spoke to today was so proud of and was suggesting I may go shop myself and don't want to take any action.

I would like to know if any one in the team see any problem with this order and wish to address the concerns.

Hi
I am trying to reach zop now customer care by email and calls but not getting any proper response and resolution.
Have placed an order on 7th oct 2017 for delivery by 7pm.
First this got reschedule to 9.15pm on 7th oct and i had no option but to reschedule it to next day (First slot of 1-4pm for 8th oct 2017) by calling delivery boy, since there was no response from customer support.
Even after reschedule for 1-4pm slot, after an hour delivery timing got changed of it's own again to 9.15pm.
Finally i was able to contact customer support and he told me refresh page and it will be updated, but no update. He asked me to hold and he will check with back end and update, no update instead he dc the call, was very rude.

I loaded my zopnow wallet with 13680 zoppies it means rs 1368 to place an order of grocery. Onc ei placed my order on 07th september 2017. No time slot was available excet 7:00pm to 10p. M on 14th september 2017. However my order did not arrived. Next day i received a message of cancellation of my order with no reason. I again tried to place an order but as soon as i try to place an order error message 'we cannot process your order' appears. And when i tried to contact customer care number +[protected] on phone every time their executives are busy. They are not refunding my money. And also on mail there are not responding satisfactorily and twisting my queries. I have spent more than rs 50 following up on phone. I request full refund of my recharged amount and amount spent.

I had added money in zopnow wallet & placed some order ref: 20499817 company has cancelled the order unnecessarily & not refunding my money. I am following up from very long. No one is replying including their customer care toll, mail id as well as on social media platform. It seems to be a fraud company. I have seen many users on twitter cheated by it. Company is not responding what so ever & fraudulently stealing customer's money. Kindly help.

Regards
Abhinay
[protected]

Correspondence made given below :

Price given earlier : rs.343/-for 10 kg aashiwad atta

Price charged at the time of delivery: rs.420/-

Dear mr sham sunder

Awaiting your reply. Please revert asap with proper resolution.

For your information i have tried to contact you over phone

But ivr is is not transferring the call to you.

Best regards,

Dinesh chandra jain

Mob no. : +[protected]
Mob no. : +[protected]
Phone. : +[protected]

E mail : [protected]@yahoo.co.in
Skype : dinesh. Jain502
Website :www.hemimpex.in

On wednesday 6 september 2017, 7:53:47 pm ist, dinesh jain wrote:

Dear mr sham sunder

I have checked price of aashirvad atta -10 kg pack at grofer,

They are offering @ rs 338/kg. You can verify the same at your end.

Please arrange to credit the excess amount charged or arrange to get

Collected the mentioned item above in full.in my opinion some mistake

Has occurred at your end while correcting the prices.

Awaiting your reply soon with positive solution.

For your information i have tried to talk on your customer care no.

A number of time in two days but was unable as ivr not transferring

The call to person concerns.

Best regards,

Dinesh chandra jain

Mob no. : +[protected]
Mob no. : +[protected]
Phone. : +[protected]

E mail : [protected]@yahoo.co.in
Skype : dinesh. Jain502
Website :www.hemimpex.in

On wednesday 6 september 2017, 6:20:30 pm ist, dinesh jain wrote:

Dear mr sham sunder

Reply given by you is not satisfactory.

For your information you can check prices of aashirwad whole wheat

Atta at big basket they are still supplying @ rs 365/- 10 kg pack.

Similarly you check prices of above on other grocery sights.

You are therefore once again requested to provide me credit for

Extra charging which is not acceptable by me at all.

If you are not will to credit the excess amount, please get collected

Your 10 kg atta pack & refund me in full.

I have tried to to talk you over phone bur your ivr is not

Transferring the call which may also be noted.

Best regards,

Dinesh chandra jain

Mob no. : +[protected]
Mob no. : +[protected]
Phone. : +[protected]

E mail : [protected]@yahoo.co.in
Skype : dinesh. Jain502
Website :www.hemimpex.in

On wednesday 6 september 2017, 4:47:25 pm ist, [protected]@zopnow.com wrote:

Dear dinesh jain,

Thank you for writing to us. At the time of processing your order, we noticed the price listed on the website for the following products were incorrect and the changes have been made to meet the current store pricing requirements. The below table explains the price changes;
{price change table}

Price changes
Item old mrp new mrp variant id order item id
Fresh onion red 1 kg 35.00 35.01 10013085 19023851
Aashirvaad whole wheat atta 10 kg 400.00 420.00 10000562 19023843
Rest assured the new price is aligned to the mrp of the product. We understand this leads to some confusion, we are working on minimizing these issues and we will do our best in providing you a better experience in the future.

If you have any further questions regarding this matter, please feel free to discuss it with us at [protected]@zopnow.com

Sham sundar
Team zopnow.
128074:2897

Settings

I am extremely disappointed with their service. Really a rip off business.
1st, your phone number never works.

2nd, you have given me only a partial refund on two of my orders.
- order # 19751566: cinthol men's deo stick intense 40g x 2 = rs. 138. Product ran out and then you increase the price on another product and give me only a partial refund of rs. 108.
- order # 19897517: pampers pant dipers xl extra large 12+ kg 48 pc = rs.574. I received 44 pc pack. I asked for a return, and got back only rs.535. Shipping charges were applied for zopnow's mistake.

Employees are also very rude. Mohan, employee id# 1471 refused to give the phone to the manager (Shamsunder).

Such cheaters.

Hi, my name is mahi, i ordered the groceries on[protected] @ 19:58:01 by zopnow's website (Order reference:[protected] & i was told i'll be receiving my stuff on[protected], in between 1 pm - 4 pm but i didn't get my order, so i decided to call to customer care number[protected] but couldn't get through because i didn't have that mobile number from i placed the order in first place, so my brother e-mailed them (On "[protected]@zopnow.com") & shared the alternative number on that mail, now today we receive the call from followed 2 mobile numbers [protected] & [protected] & they said they are from zopnow & just because i don't have the mobile number (The number from i placed the order) they can"t deliver the grocery or i need to share my credit card's details like it's number or what name written on that card and all, but i refused to share my credit card details & instead of that i offered him to share my invoice details or the address where the groceries are suppose to be delivered & all, but he says that because of gst & all they don't have enough groceries to deliver so i said gst wasn't effected when i placed the order & why i wasn't informed about that at the time of placing the order then he says i can't do or say anything about it if you don't share you credit card details we won't return you money as well & forget about the groceries.
Now please help me with that
Thanks & regards
Mahi

Hi team,

This is really very bad that the order that was done on 29 of july was not recieved yet.. This is very rude as well that the customer support is also not responding on the emails as well.. I need the update or else i will cancel the order and will never ever buy anything feom zopnow.. This is the worlds patehtic service feom zopnow

Thanks,
Paramjeet
[protected]

I had a terrible experience and till now the matter is not resolved.
More than 70% of the items in my order were completely wrong.

I had called the customer care immediately and it was promised that i will receive a callback within 30 minutes and someone will replace the items.
2 hours have passed but i have not received any help whatsoever.
The callcentre phone lines are always busy and i have trying for the last 1 hour.

Please provide the correct items at the earliest.

Hello
It was my mistake to again order stuffs from zopnow.com though i've faced so many issues in the past, ok come to the point, i'm actually talking about the order id: 18754491 which is ordered by another i'd which i had to create as i was not able to place the order by the account which is associated with this facebook account
In that order i selected 8 lipsticks of lakme + 1 lakme lip liner + 1 maybelline lip liner apart from other stuffs
But out of the above mentioned products i choose 1 color of lipstick + 1 maybelline lip liner, so now 7 lipsticks are left which i wanted to return but asbo selected 4pm to 7pm slots but that delivery person came around at 10pm and once i selected all the products except those 7 lipsticks and 1 lakme lip liner, the delivery person started creating scene in front of my main door that 8 lipsticks should be returned back if i have selected 1 lipstick to buy and he created so much confusion that i couldn't count that time carefully and actually because he was creating scenes, so after listening lots of voice my husband came out and he asked what happened, so that delivery fool guy asked my husband to pay 182.0rs. As he was saying 1 lipstick is missed somewhere due to me and finally i returned all the products
So my concern is plz check i only ordered for total 8 lipsticks and 2 lipliners and i returned all the products but then also that guy took 182.0rs.
So please check with him and return my 182.0rs
Thanks

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Consumercomplaints.in › zopnow retail › zopnow retail — order id: 18754491
Zopnow retail — order id: 18754491

1 review
Sa sangeeta80 on jul 22, 2017
Mark as resolved

Hello
It was my mistake to again order stuffs from zopnow.com though i've faced so many issues in the past, ok come to the point, i'm actually talking about the order id: 18754491 which is ordered by another i'd which i had to create as i was not able to place the order by the account which is associated with this facebook account
In that order i selected 8 lipsticks of lakme + 1 lakme lip liner + 1 maybelline lip liner apart from other stuffs
But out of the above mentioned products i choose 1 color of lipstick + 1 maybelline lip liner, so now 7 lipsticks are left which i wanted to return but asbo selected 4pm to 7pm slots but that delivery person came around at 10pm and once i selected all the products except those 7 lipsticks and 1 lakme lip liner, the delivery person started creating scene in front of my main door that 8 lipsticks should be returned back if i have selected 1 lipstick to buy and he created so much confusion that i couldn't count that time carefully and actually because he was creating scenes, so after listening lots of voice my husband came out and he asked what happened, so that delivery fool guy asked my husband to pay 182.0rs. As he was saying 1 lipstick is missed somewhere due to me and finally i returned all the products
So my concern is plz check i only ordered for total 8 lipsticks and 2 lipliners and i returned all the products but then also that guy took 182.0rs.
So please check with him and return my 182.0rs
Thanks

Hello
It was my mistake to again order stuffs from zopnow.com though i've faced so many issues in the past, ok come to the point, i'm actually talking about the order id: 18754491 which is ordered by another i'd which i had to create as i was not able to place the order by the account which is associated with this facebook account
In that order i selected 8 lipsticks of lakme + 1 lakme lip liner + 1 maybelline lip liner apart from other stuffs
But out of the above mentioned products i choose 1 color of lipstick + 1 maybelline lip liner, so now 7 lipsticks are left which i wanted to return but asbo selected 4pm to 7pm slots but that delivery person came around at 10pm and once i selected all the products except those 7 lipsticks and 1 lakme lip liner, the delivery person started creating scene in front of my main door that 8 lipsticks should be returned back if i have selected 1 lipstick to buy and he created so much confusion that i couldn't count that time carefully and actually because he was creating scenes, so after listening lots of voice my husband came out and he asked what happened, so that delivery fool guy asked my husband to pay 182.0rs. As he was saying 1 lipstick is missed somewhere due to me and finally i returned all the products
So my concern is plz check i only ordered for total 8 lipsticks and 2 lipliners and i returned all the products but then also that guy took 182.0rs.
So please check with him and return my 182.0rs
Thanks

Hello,

I have placed order 19381524 with 22 items, supposed to be delivered on 5th july 2017.
This order was rescheduled to be delivered on 6th july from your side.

Now, when the order has been delivered yesterday there is one item dettol original handwash pack of 3 missing (Item no. 17).

In reply to this, they replied, the excess amount of rs 92.00/- will be refunded to your original mode of payment in the next 2 - 5 business days.

Now its 10 days and i have contacted them multiple times and there is no resolution the problem.

Kindly help to resolve

I have placed one order on 29 June 2017 and received the order by 9:30 pm.
I have checked few items and found them unsatisfactory, hence return it at the time of delivery only. When next day, I saw the rest of the items, every item i received has 3-4 items in it stale or not in a consumable started. I initiated exchange for those items. but rather we refunded amount of only 2 items in the form of zoopies which were equivalent to 23 rs. I don't want to place any other order on the same site by again spending 30 rs on shipping.

I called them and got connected after 5-6 tries and then also no resolution instead they assure me of a callback which never happened.

I want refund for the following items-
Onion -19
Ginger - 16
Palak - 7
Plums 48
Mausami- 38

and also the delivery charges of Rs 30 which I have paid unnecessarily.

If you want an example of pathetic then it is Zopnow and their customer care representatives.

The above order # had 2 items that I wanted to return. The first was a hair oil that I did not want and the second was a set of 4 apples which was rotten on delivery.

The cost of the items were as follows -

Biotique Oil – 138.33
Apples – 258.00 for 2 packs

Remember that the apples are charged per pack of 4 apples irrespective of their weight.

Here is what I should ideally be refunded for my returns -

Biotique Oil – 138.33
Apples – 129.00

Total – 267.33

But I was refunded Rs. 213.28. On checking with and in spite of explaining it in multiple emails, this is the response I get from their customer care reps..

[protected]
Dear R Dilip Kumar

Since there is there is weight variation in the fruits and vegetables and also price discrepancy on some of the products, the prices have been adjusted accordingly and the remaining amount of Rs 213.28, is refunded to the original mode of payment. We have sent the updated invoice to your registered mail id.

If you have any further questions regarding this matter, please feel free to discuss it with us at [protected]@zopnow.com.

Mohan,
Team ZopNow.
[protected]

Call their customer care numbers and you are disconnected saying they will call back because their agents are busy and there is no call back.

I am looking for a solution to this in the next 24 hours. Otherwise my next step is to sent a notice and put a case with the Consumer court even if that means I need to spend multiple times of what I am supposed to get as refund.

Hello Everyone!!!
Stop shopping for your groceries/home needs from eww.zopnow.com
I'm a regular customer of this site for my groceries/home needs but I always felt some issues regarding my refunds for the products I have returned at the time of delivery but always ignored
But to the order #17121147, I closely noticed and calculated myself then I got to know a huge difference between they refunded and the amount I should get for the products I returned at the time of delivery itself then I started following them through mails and got the difference as below mentioned ::
/////////////////.///////////////////////////////////

Regarding my last order, Order #17121147 the refund amount should be Rs. 359.22 but i got message for Rs 111.93

As per my calculation its below ::

Your order was modified. For some of the items, the quantities were changed.Please find below the details of the order modification(s):

No. Name Price Ordered Quantity Current Quantity
1 - MTR Spinach Idli Mix 200 g 60.000 1 0
2 - Fresh Sugarcane Cubes 250 g 18.750 250 g 248 g
3 - Iyers Curd Chillies (Papad) 200 g 89.000 1 0
4 - Hypercity Every Day Roasted Sooji 500 g 30.500 2 0
5 - Sanjeev Kapoor's Bombay Biryani 75 g 49.000 1 0
6 + Fresh Jackfruit Raw 1.2 Kg 66.000 1200 g 1226 g
7 + Madam Lapasi Rawa 500 g 30.000 0 2
8 + Sarvana Curd Chillies 100 g 30.000 0 1
9 + Mothers Vegetable Biryani Mix 75 g 50.000 0 1

as per above modification ::

the returned amount (R1) =( 60+0.15+89+61+49) - (1.43+60+30+50) = 259.15 - 141.43 = 117.72 Rs. should be returned as per modification

Now we will calculate the amount for the items i returned at the time of delivery ::

The returned amount (R2) = Item Price(Rs.)
Morarka Organic Kabuli Dollar 500gm 189.0
Hypercity Every Day Roasted Bengal Gram 200gm 41.5
Madam Lapsi Rawa 500gm (2 packs) 2*30=60

(Note all above prices i mentioned is after discount only)

so Now the total returned amount should be :: R1+R2 = 117.72 + (189.0+41.5+2*30) = 408.22 Rs.

But I got The message the excess amount of Rs. 111.93 will be refunded

now see the difference in calculations and do correct now otherwise i'll stop shopping from zopnow.com as well as spread this message also that you guys cheat your customers and even i can go to consumer forums to complaint this

Thanks
Sangeeta
//.////////////////////////////////////////.////////

So anyone can see the huge difference himself and when I started following them they have gave few few rupees as a refund but still my money is with them and they didn't returned back to me full amount :( :(
So see how they cheat to their customers ...
Thanks
Sangeeta

I had ordered vegetables on 21st April 2017. The order was placed at 3 PM and was delivered by 9.30 PM. Since it was too late in the evening we could not check the contents properly. When we checked almost all vegetables were stale and unedible. The complaint was raised but nothing happened.

Now whenever I try to login on the Website, it constantly says that -

'sorry could not log you on'.

It does not allow you to login as you may use the 20% cash back pending in the account.

The replies from Zopnow are robotic in nature and are not helpful at all.

Better to avoid Zopnow.