ZopNow Retail Complaints & Reviews

Hi,
Please note that I have an account in More online store. I have unused money in my Zopnow wallet. Recently, for the last many months I have noticed that Zopnow is not in operation. If you have discontinued the online service through Zopnow. Kindly refund the amount in my Zopnow wallet of RS.4866/- rupees.I have written to customer care multiple times and there was no action.

Please find my ZopNow account details:br...

This is with respect to Order Reference 24086373 that was placed recently. I had paid for the same via credit card.

Upon delivery an item was forgotten and another was out of stock. I was told the refund would happen as per policy and would be credited online back to my account.

They have credited the amount online for one item. Whereas the item which was forgotten has not been credited. After repeated reminding...

I am tried for last 10 times to get good product from zop now, they are every time delivering low grade products and the delivery person does not
Wait to validate the missing orders. Every time they just put the products in front of the door and when requested to validate the product they behave very rudely and shout to get the money. Worst experience and should be shutdown.
In cities like bangalore where we cannot buy vegetables...

In addition to the extra charge for the mutton during delivery (compared to cost in order acknowledgement) may I also mention the quality of mutton. It had little unpleasant smell, certainly not fresh. On top of that please have a look at the attached pic; the basic dressing of the meat was not done and at least 250 gms of the 1 kg was pure fat, leave aside the fat with the meat which is separate. This cannot be really checked at the time...

Hi
I am trying to reach zop now customer care by email and calls but not getting any proper response and resolution.
Have placed an order on 7th oct 2017 for delivery by 7pm.
First this got reschedule to 9.15pm on 7th oct and i had no option but to reschedule it to next day (First slot of 1-4pm for 8th oct 2017) by calling delivery boy, since there was no response from customer support.
Even after reschedule for...

I loaded my zopnow wallet with 13680 zoppies it means rs 1368 to place an order of grocery. Onc ei placed my order on 07th september 2017. No time slot was available excet 7:00pm to 10p. M on 14th september 2017. However my order did not arrived. Next day i received a message of cancellation of my order with no reason. I again tried to place an order but as soon as i try to place an order error message 'we cannot process your order' appears....

I had added money in zopnow wallet & placed some order ref: 20499817 company has cancelled the order unnecessarily & not refunding my money. I am following up from very long. No one is replying including their customer care toll, mail id as well as on social media platform. It seems to be a fraud company. I have seen many users on twitter cheated by it. Company is not responding what so ever & fraudulently stealing customer's money. Kindly...

Correspondence made given below :

Price given earlier : rs.343/-for 10 kg aashiwad atta

Price charged at the time of delivery: rs.420/-

Dear mr sham sunder

Awaiting your reply. Please revert asap with proper resolution.

For your information i have tried to contact you over phone

But ivr is is not transferring the call to you.

Best regards,...

I am extremely disappointed with their service. Really a rip off business.
1st, your phone number never works.

2nd, you have given me only a partial refund on two of my orders.
- order # 19751566: cinthol men's deo stick intense 40g x 2 = rs. 138. Product ran out and then you increase the price on another product and give me only a partial refund of rs. 108.
- order # 19897517: pampers pant dipers xl...

Hi, my name is mahi, i ordered the groceries on[protected] @ 19:58:01 by zopnow's website (Order reference:[protected] & i was told i'll be receiving my stuff on[protected], in between 1 pm - 4 pm but i didn't get my order, so i decided to call to customer care number[protected] but couldn't get through because i didn't have that mobile number from i placed the order in first place, so my brother e-mailed them (On "[protected]@zopnow.com") & shared...

Hi team,

This is really very bad that the order that was done on 29 of july was not recieved yet.. This is very rude as well that the customer support is also not responding on the emails as well.. I need the update or else i will cancel the order and will never ever buy anything feom zopnow.. This is the worlds patehtic service feom zopnow

Thanks,
Paramjeet
[protected]...

I had a terrible experience and till now the matter is not resolved.
More than 70% of the items in my order were completely wrong.

I had called the customer care immediately and it was promised that i will receive a callback within 30 minutes and someone will replace the items.
2 hours have passed but i have not received any help whatsoever.
The callcentre phone lines are always busy and i have trying for...

Hello
It was my mistake to again order stuffs from zopnow.com though i've faced so many issues in the past, ok come to the point, i'm actually talking about the order id: 18754491 which is ordered by another i'd which i had to create as i was not able to place the order by the account which is associated with this facebook account
In that order i selected 8 lipsticks of lakme + 1 lakme lip liner + 1 maybelline lip liner apart...

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Hello
It was my mistake to again order stuffs from zopnow.com though i've faced so many issues in the past, ok come to the point, i'm actually talking about the order id: 18754491 which is ordered by another i'd which i had to create as i was not able to place the order by the account which is associated with this facebook account
In that order i selected 8 lipsticks of lakme + 1 lakme lip liner + 1 maybelline lip liner apart...

Hello,

I have placed order 19381524 with 22 items, supposed to be delivered on 5th july 2017.
This order was rescheduled to be delivered on 6th july from your side.

Now, when the order has been delivered yesterday there is one item dettol original handwash pack of 3 missing (Item no. 17).

In reply to this, they replied, the excess amount of rs 92.00/- will be refunded to your original...

I have placed one order on 29 June 2017 and received the order by 9:30 pm.
I have checked few items and found them unsatisfactory, hence return it at the time of delivery only. When next day, I saw the rest of the items, every item i received has 3-4 items in it stale or not in a consumable started. I initiated exchange for those items. but rather we refunded amount of only 2 items in the form of zoopies which were equivalent to 23...

If you want an example of pathetic then it is Zopnow and their customer care representatives.

The above order # had 2 items that I wanted to return. The first was a hair oil that I did not want and the second was a set of 4 apples which was rotten on delivery.

The cost of the items were as follows -

Biotique Oil – 138.33
Apples – 258.00 for 2 packs

Remember that the apples...

Hello Everyone!!!
Stop shopping for your groceries/home needs from eww.zopnow.com
I'm a regular customer of this site for my groceries/home needs but I always felt some issues regarding my refunds for the products I have returned at the time of delivery but always ignored
But to the order #17121147, I closely noticed and calculated myself then I got to know a huge difference between they refunded and the amount I should...

I had ordered vegetables on 21st April 2017. The order was placed at 3 PM and was delivered by 9.30 PM. Since it was too late in the evening we could not check the contents properly. When we checked almost all vegetables were stale and unedible. The complaint was raised but nothing happened.

Now whenever I try to login on the Website, it constantly says that -

'sorry could not log you on'.

It...