AbhiBus Services India Complaints & Reviews

Complain no: [protected]
Just before 5 minutes of the departure, when we called the meenakshi bus driver, he said that the bus is cancelled. No prior intimation on the service cancellation. Neither an sms nor an email has been given about the cancellation. When we called the abhibus customer care, they have just launched a complain - [protected]. But no response later. No alternative service. No call return. We had children and old women along with us. All had to suffer a lot due to this bad management. Customer care is talking only about fund return but they are least bothered about the inconvenience and pain caused due to this bad management from abhibus. Most worst part is that abhibus has dropped an email on "how was your journey". This is very ridiculous and inhuman from abhibus.

When booked ticket using AbhiBus app in my mobile for one of my female relative, gender shown in the app was female. However the gender was changed to male and the next seat which was supposed to be either booked by a female or empty was booked by a male.

Strange thing is that when I called the customer care, they said that during booking it was given as male, however in the mobile app it clearly stated as 'Female'.

Seems like the operators does not want to leave an empty seat and AbhiBus has some sort of agreement with the bus operators and they are internally changing the gender to male and in turn complaining back at the customers that customers did the mistake while booking.'

This really caused inconvenience and really not sure why the AbhiBus is doing like this and what ;s their intention by playing with ordinary people lives and causing mental tension. Wont be using AbhiBus at all. Shame!!

Dear sir,
Yesterday night i travelled on bharathi tours and travels a/c bus from hyderabad to palvancha in hyderabad to bhadrachalam service bt - 999 (Busno:ts-08 ud 9693) in l8 seat. But in middle of the night the staff of bus stopped the a/c. Which became a regular practice of all private services in this route. So kindly look into these matters before arranging service through your portal

I had booked a ticket on 23rd Feb 2018 for DOJ 29th Mar 2018 from (Banglore to Kochi )shalabam travels through abhibus.com.And i didnot get any confirmation regarding the ticket so i was expecting a refund which din happen, again when i called up abhibus customer care they informed me the same ie, the transaction was a cancelled one and money will be refunded and asked me to contact shalabam travels and then my bank for refund.I did the same, when i called up shalabam travels he gave me a cold response and asked me to call my bank for refund and he said he had nothing to do about it.I called up bank and raised a complaint about the same.

Later i booked another ticket giving double the amount, and on the DOJ i recieved a msg in my phone from shalabalm mentioning the bus details.I called up abhibus customer care and lodged the complaint and had put the operator in conference call, while he mentioned that the seat was booked, but i did not even get any ticket details till the DOJ.And abhibus also confirmed that the transaction has not happened.Later a staff from abhibus whose no: is [protected] called me up and asked me why i raised the complaint, they will never provide refund, and talked to me in a very rude and threatening manner.

I updated the same with the customer care of abhibus, they are still telling that they will check with the operator and update.Now i need the full amount that i have spent for the seat, and i dun understand why they have to check with the operator when they themselves are confirming that the transaction was a cancelled one.

Please look into this, and resolve my complaint asap.
Complaint no:[protected]
PNR No:105768

Hi team,

It is really frustrating that the abhibus customer care has not responded to me towards the resolution of the issue. Have booked 2 tickets from hyderabad to bangalore on 29/3/2018 and got the cancel message 1 day before without providing the alernative. Have been on the call for 5 hours on 28th and still tried today also without any resolution. Abhibus is not confirming if the service is cancelled and the time of journey is near today.

I need an alternative for my parent. Issue case #[protected] with abhi customer care
Operator is svr tours and travels. Service no.905

Thank you & best regards,
Rama krishna

I booked a ticket from hyderabad to bangalore on 22nd march 2018 through the abhibus app. The operator name came as new dhanunjaya travels. My boarding point was kukatpally at 8.15pm. The employee from dhanunjaya travels called me at around 5.30pm and said that the bus was canceled, at that time i was on the journey to hyderabad to reach the boarding point. I was very disappointed. I faced many problems to reach bangalore. I missed my interview in bangalore. Who is responsible for this situation. While booking a bus through abhibus app, the assurance given by abhibus. I need my money back and provide me penalty
The ticket number: abrs6661004
Operator name: new dhanunjaya travels
Bus booking app: abhibus

I have booked a ticket from abhibus from jagtial to hyderabad on[protected] i have tried payment through amazon pay but it showed payment failure then with different payment the tickets got booked after a while i have been informed that first tickets also got confirmed by customer care and they have charged me 250 rupees cancellation fee for the same and when i have contacted customer care they are saying we are not responsible for that for us it has not shown any payment failure

Abhibus : cheating public with their departure and arrival timings, i p. Krishna, booked a ticket in abhibus the bus departure is 8:15 pm yesterday (24/02/2018) and arrival time was given in the ticket is 07:00 am on 25/02/2018, now time 08:45 am now my present location at kasimkota, time will be taken to visakhapatmnam more than 2 hours (10:45hrs approximately) from my present location,
While travelling bus staff was doing another business in the abhi busses, i. E. When some one get down their arrivals they were waiting and searching for another passengers up to last stop.in this connection they are stopped the bus many more times for more than one hour.
To day we both will be attended an important examination and so many people will be attend on their important works,
All the passengers of abhibus were felt very guilty about their timings and the worst behavior of bus staff, the bus staff creating very in-convi
May please be take action against them and make convenient to the passengers
My ticket was also attached.

My pnr no: #abrs6598219
Mobile number:[protected]

I booked a ticket from abhibus which is running offer 500 rupies cashback for feb. Its just fraud thay dont give any cash back and say you have not applied code which is lies inspite several failed attempts attempts finnaly booked a ticket and got cheated without offer of cashback. So beware dont trust this service and delet usless app immedietly #cancelation of ticket is charged which is not disclosed earlear.

Hello,
We booked a ticket from abhi bus in the month of december, we got a message that bus got cancelled. We called for refund many times and we are asked to cancel the ticket and site did not allow us to cancel the ticket. We called many times and there is no proper response of refund. How many times we need to call you guys for refund of 750/- today i was asked to send the screenshot of message which was received from tsrtc service. What is the case if i delete it? Why there is so much delay, it is causing us to loose trust on abhibus.
I have sent mail to support team as well, but there is no response, case no:[protected]
Thanks, vamshi [protected],
Ticket no: 56264227

I have booked ticket on airtel payments bank through abhi bus for 18th jan. But, i cancelled my tickets on 15th january. It took almost 17 days, but i have not received any refund yet.

Can you please look into this issue and refund the amount asap.

Ticket details:

Ticket type : mobile ticket
From : chennai
To : madurai
Travels : vignesh tat
Ticket number : ts[protected]wfdn
Pnr number : ts[protected]wfdn
Cancellation : ts[protected]wfdn
Doj : 18-jan-2018
Seats : u7

Have placed a complaint against service failure. Initial response we're awesome. They send 2 mail. 1. States on 14th refund processed. 2. States on 16th refund processed. But no amount has been credited to my account. Has send bank statement as proof and is doing follow up from 4th jan'18 onwards till date no resolution. After calling on a daily basis don't know the courtesy to check with account department or to update customer with the updates. Promises call back by call center which never happened.

I booked my journey from jaipur to bhilwara through abhibus and received confirmation message from abhibus under ticket number 3470*1217 for allotment of sleeper birth s3 and s4, for journey on bus operated by raj travels (Jaipur). I received contact details from abhibus, but when i made contact to the operator they regret of having any booking under my name.

They also denied to abhibus executive and on repeated follow up they said the bus was cancelled, while in actual the bus was on the move and was standing at the boarding point.

I was left stranded at the boarding point having my wife and 1.5 years kid along. I was having no other option to book another ticket on spot and pay for higher charges to other service (That too sitting)

This is not the first time abhibus cancelled the booking without any information or alternative arrangement, i faced similar situation earlier as well.

Its very strange that abhibus did not bother about passengers safety and their boarding in bus booked. Also they took 7 days to refund money.

I would like to file a complaint against abhibus for their unprofessional working and would like to have refund my paid money along with amount paid for booking of other travel services.

I have booked a ticket using abhibus.com from banglore to tirupati but while booking the seat i dont know how it is possible the gender has been changed to female and the bus operator refused to give me the seat in the bus l though the beside person is male. And he told to pay extra money if i want the seat but my seat is empty and i paid extra money and booked again another seat in the same bus how redicliousil is this u only should say

Dear concern,

I have booked a ticket on[protected]:45 pm. But unfortunately ksrtc bus was not came. So we have contacted ksrtc and the have told that to cancel my ticket in the app itself. The i have cancelled the ticket in the app. I have got mail regarding refund process (Case no:[protected]). By till date no payment was done.
I hope it would resolve at the earliest.

Thanks and regards,
Shishir

I booked two tickets for 11 th Jan 2018 from Eluru to vizianagaram with departure date and time is Thursday 11 th Jan 2018 11.59PM
But from traveller I got message like date of journey on 10th.
I called so many times regarding this issue to Abhibus
I talked to so many executives for this issue.Executive to executive the response very different.
I have all the proofs regarding this issue.
Abhibus not solving this issue.
Abhibus very careless regarding customer complaints

Hi, yesterday (10th jan) i got message from tsrtc as

"tsrtc regrets to inform that the service no 7636 has been cancelled for which you have booked tkt no:56210371 journey date:12-jan-2018 18:00 seat/s (15) cancel your ticket at the issued portal before 27-jan-2018 18:00 to get the full refund. T&c apply."

But while trying to trigger cancel request from abhibus (Issued portal), it is showing cancellation charges as rs 40. Service itself canceled by tsrtc but they are charging the cancellation fee. Does it make any sense?

I want my full refund (Rs430) and to my bank not as abhi cash. Could you please respond to this asap.

My ticket id #56210371

I have booked a bus on december itself to go for sankranti. I don't know what politics they have done they cancelled bus service and informed me just 4 days before i travel. Now the same falicitated bus costs 1500, i booked bus for 400 rs/- they didn't even refund the full amount the actual amount was 800 for 2 tcks they were giving me 780 what is the use

Dear Team,

This is Kishore Komarneni
I have booked the APSRTC Bus Ticket through AbhiBus Services India Pvt. Ltd mobile App services on 2nd September 2017 .

TKT NO 67122177, PSNGR NAME:Kishore Komarneni & Neelima pendyala
From NIZAMPET-HYDERABAD TO CHILAKALURIPETA, SRVC NO:4556(Seats-15, 16 M, F) DOJ:02-Sep-2017, NIZAMPET-22:00
Mobile number.:[protected].
Ticket Fare:1011.00
I have made a phone call to APSRTC as well Abhibus customer services. Both are confirmed Bus was cancelled.But i haven't received any message
customer care number: Ph: +[protected], attached call log in document-1.
I have also called both APSTRC customer care number:[protected] also c APSRTC RTC DM CPT number :[protected] . Phone call log attached .
When called the both APSRTC and Abhibus customer services, they have confirmed it was canceled,
Actual bus departure time is 10 PM on sept 2017
later SMC received at 12.05 AM (3rd September 2017) received we have check the message 12.56 AM on 3rd September 2017.

we have called many times from my number :[protected] and got confirmation it was cancelled . also called from my wife number [protected]. (unfortunately i am not able provide logs from my wife number as they are not available now)
we got confirmation and picked up other bus and reached to my destination .

i have sent may mails and regarding refund when the bus was not served my travel and also we got confirmation the bus trip was cancelled .

Please help me to get refund and and the time wasted by them, so much tension created for the trip.
many of the people facing same situation by the agencies, i came here this was not happen to other in near future.

Thank you,
Kishore komarneni
[protected]

While booking the tickets from bangalore to shirdi on abhibus all the steps had covered even the transaction was completed and the amount was deducted but suddenly a notification came saying your booking was not successful but amount from bank was deducted and it is saying that i will be refunded within 3working days will i get my refund as mentioned