Airtel Complaints & Reviews

I have Airtel 4G connection, my number is [protected]. I purchased this dongal from Kankurgachi branch at Kolkata on 24th March, 2016. At the time of purchase, I was told that the dongal would work perfectly even at Ranchi. But it did not work even a single day. I tried contacting the Airtel office at Ranchi and also at Kolkata, so that any one could help fix the issue. I kept waiting for people to come and resolved this issue. In the meantime, I have got a bill for the same even though I could not use the internet facility. I also asked Airtel office at Ranchi, to exchange the dongal with a new dongal. But they refused as the dongal is bought from Kolkata. I called up Kolkata Airtel office to take the dongal back and deactivate the connection. But they have also refused the same and have told that it is not possible. They also told that I cannot deactivate before 4 months. Why do I keep a connection for 4 months also, when it is not working????? Why are they not willing to refund the money I paid for a dongal that is not working???? I have a bill to pay for a service which I have not used even once. I do not want to pay for this connection as I could not use the same. I have raised several complaints regarding the dongal as the dongal does not get connected but nothing is being done. I tried calling 121, 198 many times but no reponse on my request .I went to airtel store they re-directed me to call 121, 198 again. I am fed up of calling 121, 198 all the time and roaming stores for cancellation. They always redirect me to call 121, 198. This is a horrible service from Airtel for not deactivating my Number [protected] Airtel 4G Dongle.I dont want to end up paying monthly bills as I am not using it. Also, I need a refund for my dongal as it did not work even once. I bought that as the sales person told me repeatedly that it would work everywhere, even at Ranchi. But in the contrary, I contrary I could not use it. Kindly look into the issue and refund me the entire money for the dongal, deactivate the connection. I do not understand, why should I pay loads of money to Airtel for not even using their service?????? Is their no value of money???? Need an action urgently.

For the past SIX months there is NO signal. Even standing on the front road I get very feeble or NO signal. Many complaints made to Airtel Customer care and to Ombudsman and to Mr. Vittal also.Even today (05.05.2016) I had lodged a complaint ref No.PO[protected]. After 2 hours the status of the complaint showed CLOSED. Again I lodged a complaint ref No.PO[protected]. Complained to [protected] (ref No.[protected] spoken to one Mr. David. He is unable to address the issue. They are trying to locate a tower as the old Tower lease has been expired. This area is 5th Cross Street, Shastrinagar, Adyar, Chhennai 600020. I am virtually keeping the phone on the road to receive calls. Please help.
Mail ID: [protected]@gmail.com

Dear sir,


My dth no [protected]. I have converted my dth to hd with one year hd channel offer and they collected Rs.1800 for free one year hd channel . But just now customer care told which offer was not activated to your account and instead of that which money was recharged to my account. This is not my fault that is yours. I humble request please activate my one year hd channel or return my money and I go for another dth company. Kindly to do needful.

Thanks and Regards
S Sriram
Cell [protected]

This is Shashank from bangalore B.S.K 3rd stage, INn My home am not getting 3G Network only 2G network is coming. Regarding this i complained but the customer care person telling that due to scratch in sim it is happening you replace with new sim and check they told. But that is not valid reason why because one thing that am already having new sim and one more that i getting 3G network even in my office other than in my home.

please Resolve the issue ASAP to continue with your network.
Thank you

Hi there, i visited your airtel store at sector 4, bokaro mall on 27th dec15 to convert my prepaid number [protected] (docomo) to airtel. i am posted at the line of control somewhere at the northern frontiers. i was promised that my number will start within 5 days .i paid the requisite amt asked by the sales staff, gave him the port number but my number didnot get converted.when i enquired about the same after say one month, i was told i have to again give the port number for that i have to send the sim to delhi to get activated and i again sent the port cord. it was not abt some meagre amt u guys charged but all abiout the faith customers bestow in the company. till date my number has not been ported to airtel and now i have been told to give my documents afresh for the needful.i need to know a good reason why i should not doll out a few bucks and take the company to the consumer forum for harrassment, cheating and breach of faith.pl resolve the issue and contact me on [protected] as ur toll free grievance redressal number is not responding.

Hi- I am Rohit Sunger Son of Shri Madan Lal Sunger, my father purchased one pre-paid connection for Air tel on my recommendation however since he purchased there are multiple times that his account has been debited to 0 after 2 to 5 mins of immediate out recharge.

My father is senior citizen and can not go out so frequently and has no source of earning. Everyday when ever I call him he has only complaint that he recharged with Rs 50 10 mins ago and now there is no money in his account.

People, please understand mobile plays a critical role in old age when they need help in the time of emergency and if there is no balance in account leads to critical situation.

Please check his account and let know for last 5 recharge where and how they have been utilized or exhausted.

His number is [protected]

Thanks
Rohit
[protected]

I have a 4G hot Spot device with 4G sim-[protected], i have been using this for quite some time, i have requested to change my plan from 999 to RS 450 on Feb 23rd but i still keep getting the same bill for 999. I called up customer care several times, they didn't heed what i have to say and they are adamant. I just don't understand even after change of plan they keep sending the bill for the higher plan, this is harassment and are forcing to pay the inflated bill.

I have 3 airtel number in my family and we all are facing network issue indoor and cant able to listen or talk to someone so we need to cut the call and make again and need to find open space so should get minimum quality signal so we can communicate. wasting on money and time on your network so I request you to solve this issue as quick as possible.
I have already complain on airtel.in one month before but they said we are upgrading...

I was reachared on my airtel app for my airtel number and they provide me double data office but after recharge they give 1 gb data only. so sir me last 3 din se call bhi kr raha hu or mujhe btaya ja raha hai ki apko iska solution milega. jiske liye meri 1 complainte bhi note ki gai ti or btaya gya tha k apko 2/05/2016 solution mil jayega but fir bahi problem now ye bol rahe h k jaha ja k complainte kro...

Dear Sir,

I am port my number in airtel, i deposit all document and all security fee at time.. but till date my number is not port .. i have all document and fee deposited at 1st April 2016 but till date not start my number...

I call all costumer but they all not pic my phone and not any response...???
your customer name is Anil [protected], Shakshi [protected], Rajendra [protected], they all basted not pic my phone.. ur this airtel office is gurgavn...

The airtel office located in indiranagar bangalore has been acting irresponsibly
toward a mobile porting service for Mumbai airtel post paid number to Bangalore pre paid number.
The service has which should have be completed in 7 working days has not been completed even after 4 month, in spite of repeated reminded and enquire and submitting the required documents for 3 times continuously.
This has caused me great inconvenience and deep trouble and still the process has not been completed.

Hi

My name is ruchika talwar. I want to complain against airtel's slow browsing issue. Since last month, we are facing this issue and i called up customer service thrice. For the first two times, service engineers came and checked everything and updated the ip and the network issue. But, we are facing the same issue again now. I called up customer service for the third time on saturday and i received a call on sunday. But, i was busy on sunday, so it could not go through. Since then, i have not received any call or text from your side. The slow net browsing issue is very irritating. Please solve the issue as soon as possible, otherwise we will not be paying the bill for the last month, which is rs. 1830.86.

Thank you

Respcted,
With lots of sorrowfulness, i am telling that the bharti airtel, who is claiming world class network to himself, has failed to give the services
Since 30th april 2016 till today, from my airtel postpaid nos.([protected]/ [protected]), neither i am able to call nor anybody able to call me in the period of 1145 hrs to 1710 hrs.
When i am going to call to someone my call automatic get disconnect and same thing happens to on another party who is trying to call me.
I am now fed up with this type of services and facing lots of trouble and missed important calls in this period. Its created lots of stress to me and my families, and my colleague.

Hi,

This is regarding the balance deduction problem that I m facing
since I took airtel connection. My mobile number is [protected]
I got the sim I m having horrible experience.Rs 39/- has been deducted
from my account on 02.05.2016.I called up the customer
care line is busy. No response at all. if
call the customer care the line is busy. not getting a solution.
I want to Refund my Balance.
PLEASE HELP ME


Regards,
Prashanta Mandol

Hi,

Inappropriate bill is being generated for my airtel number from past six months. Every moth i have to call the customer care for rectification of the error. This month i called customer care for the same reason and asked for escalation of the issue to the higher authority, i requested to call back between 9 to 11.30 am. I got a call back around 4 pm from your officer, i was in a meeting and asked them to call back tomorrow for which i was replied rudely and told that i wont get any call back tomorrow. Is this the way how you provide service to the customers, what is the use of customer care service if you are not providing service when we need it.
Kindly help.

Regards,
Arun
[protected]

My self sachin musmade airtel user. I am unable to use air tel mobile network services from 26/4/2016.Without any notification my no([protected]) has been deactivated.Please am facing problems with my work because unable to use this no. Please update me about my mobile services.I called tech support regarding the problem they said they don't have any update about it.
Please try to resolve the problem as soon as possible.And inform me about it .Below you will find all the details of my airtel sim card

My deactivated no is-[protected]

I have tried to tech support mail to appellate.[protected]@in.Airtel.com,
[protected]@in.Airtel.com,
Nodalofficer.[protected]@in.Airtel.com
But no one is solving my problem or answering my calls please take a proper action about it. In my familly 8 airtel postpaid and 2 prepaid card but i am not satisfied with airtel in few days i am switch to another network.

I called to complain about a recharge i made on Paytm for Rs. 250 for full talktime.Your mnager Rahul kumar who was absolutely unapologetic and rude gave me a Ref.no.that was CONRC[protected] registered on 04 may 2016 for the call i made .he was not ready to listen and understand my problem and took no responsibility and put all the blame on Paytm . If you have managers like these then i dont see airtel going forward .my father has trusted airtel since 1998 and thats the reason i use it . But if this is your response i will make sure nor me and any of my dear one uses it . Call me back to know more . Very disappointed . My problem is still not solved . Plz take accountability or as unhappy customer i will take serious action against airtel and rahul . Also pls let me know about the feedback given to your so called not so ready to be manager rahul kumar .

Dear sir,

On 26th april 2016, i had talked with the customer care regarding the service issue with the airtel. They talked to my kid about the "miniplex top up" that it will be free for first two months, you have to press the specific no./ message to us. My kid did the same. But rs 90/- was immediately deducted for the same. When i came to know this incident, i was shocked how you people will do like this. You are not supposed to cheat me along with my kids. Again i talked to the executive who assured me that the problem of deduction will be sorted out and will be informed within 48 hours.

Sorry to write that i was waiting but no phone calls was received. Then again i called cc today (03/05/2016) and i was given a complaint no.[protected] and being told it will be sorted out very soon.

In the process you people have deducted rs 90/- from my account which totally unfair. So, today on 03/05/2016, i had created my online account for airtel dth and unsubscribed from "miniplex top up".

Very sorry to say all was promising me the false commitment. In the process i talked with different customer care agents who had not helped me but they have behaved/talked me rudely. Their behaviour was very aggressively and talking language was arrogant, and even using some unconstitutional words which realise to feel me that i had made a blunder for choosing "airtel".

You people are trying to feel me ashamed for having a relationship with airtel.

But as i know "airtel" is known for their quality services and cooperative behaviour after post purchase.

Further i wish to inform you that i am very much aware that "airtel" has its standard process and time limit to solve the problems of customers. But in actual results or output is not satisfactory.

Hence i request you to kindly look into the matter and "reverse" the amount which was deducted of no means and respond with proper explanation else door is opened for customer to take up this matter to higher authority including consumer court.


Cust id - [protected]-001

Rmn - [protected]


With best regards,

Naveen kumar
Jamshedpur

I had recharged my airtel mobile number [protected] for Rs.201/-
It was said offer is 1.2 GB 2G unlimited data for 28 days.
But only 1.2 GB is credited.when i called
Customer care they told me it is not an unlimited offer even though it was mentioned.
Let me say clearly...i need my offer to be made as unlimited data for 28 days as said.

Please make necessary arrangements for this cheating and exploitation motive of this company.

THANK YOU

R/SIR,

As i Recharged my no.by Rs. 1479 dated 12.04.2016 for receiving international roaming and rates cutting benefits. But during my international visit this voucher did not work. And a huge amount deducted from my balance. Regarding this i had sent many e-mails and calls to airtel company, but my problem was not solved. Kindly help me in my matter,

DEEP CHAND GUPTA